Assign or change the system password using the HP Embedded Web Server ....................................... 74
Encryption support: HP High Performance Secure Hard Disks .................................................................. 75
Lock the formatter ............................................................................................................................................ 75
Energy-conservation settings .............................................................................................................................................. 76
Introduction ........................................................................................................................................................ 76
Set the idle settings .......................................................................................................................................... 76
Set the sleep timer and congure the printer to use 1 watt or less of power ......................................... 76
Set the sleep schedule ...................................................................................................................................... 77
HP Web Jetadmin ................................................................................................................................................................... 78
Software and rmware updates .......................................................................................................................................... 79
6 Solve problems ....................................................................................................................................................................................... 81
Customer support .................................................................................................................................................................. 82
Control panel help system .................................................................................................................................................... 83
Reset factory settings ........................................................................................................................................................... 84
Introduction ........................................................................................................................................................ 84
Method one: Reset factory settings from the printer control panel ......................................................... 84
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 84
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 85
Printer does not pick up paper or misfeeds ....................................................................................................................... 86
Introduction ........................................................................................................................................................ 86
The printer does not pick up paper ................................................................................................................. 86
The printer picks up multiple sheets of paper .............................................................................................. 88
Clear paper jams ..................................................................................................................................................................... 92
Introduction ........................................................................................................................................................ 92
Paper jam locations ........................................................................................................................................... 92
Auto-navigation for clearing paper jams ....................................................................................................... 93
Experiencing frequent or recurring paper jams? .......................................................................................... 93
Clear paper jams in the output bin (13.E1) .................................................................................................... 94
Clear paper jams in Tray 1 (13.A1) .................................................................................................................. 95
Clear paper jams in Tray 2 (13.A2) .................................................................................................................. 97
Clear paper jams in Tray 3, Tray 4, Tray 5 (13.A3, 13.A4, 13.A5) ............................................................ 101
Clear paper jams in the 2000-sheet paper tray (13.A) ............................................................................. 106
Clear paper jams in the fuser (13.B9, 13.B2, 13.FF) ................................................................................. 110
Clear paper jams in the right door (13.B2) .................................................................................................. 113
Resolve print-quality problems ......................................................................................................................................... 114
Introduction ...................................................................................................................................................... 114
Troubleshoot print quality ............................................................................................................................. 114
Update the printer rmware ..................................................................................................... 114
Print from a dierent software program ................................................................................ 114
vi ENWW