HP Color LaserJet Managed E65160 series User guide

Category
Multifunctionals
Type
User guide

This manual is also suitable for

HP Color LaserJet Managed E65150, E65160
User Guide
www.hp.com/videos/LaserJet
www.hp.com/support/colorljE65150
www.hp.com/support/colorljE65160
HP Color LaserJet Managed E65150, E65160
User Guide
Copyright and License
© Copyright 2019 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 04/2019
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Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer back view .................................................................................................................................................. 4
Interface ports ...................................................................................................................................................... 5
Control-panel view ............................................................................................................................................... 6
How to use the touchscreen control panel ................................................................................. 8
Printer specications ................................................................................................................................................................ 9
Technical specications ....................................................................................................................................... 9
Supported operating systems ......................................................................................................................... 11
Printer dimensions ............................................................................................................................................ 13
Power consumption, electrical specications, and acoustic emissions .................................................... 15
Operating-environment range ........................................................................................................................ 15
Printer hardware setup and software installation ............................................................................................................ 16
2 Paper trays .............................................................................................................................................................................................. 17
Introduction ............................................................................................................................................................................. 18
Load paper to Tray 1 ............................................................................................................................................................. 18
Introduction ........................................................................................................................................................ 18
Tray 1 paper orientation ................................................................................................................................... 20
Use alternative letterhead mode .................................................................................................................... 22
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 22
Load paper to Tray 2 and the 550-sheet trays ................................................................................................................. 23
Introduction ........................................................................................................................................................ 23
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 26
Use alternative letterhead mode .................................................................................................................... 28
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 28
Load paper to the 2,000-sheet high-capacity input tray ................................................................................................ 29
Introduction ........................................................................................................................................................ 29
High-capacity input tray paper orientation ................................................................................................... 31
ENWW iii
Use alternative letterhead mode .................................................................................................................... 33
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 33
Load and print envelopes ..................................................................................................................................................... 34
Introduction ........................................................................................................................................................ 34
Print envelopes .................................................................................................................................................. 34
Envelope orientation ......................................................................................................................................... 34
Load and print labels ............................................................................................................................................................. 35
Introduction ........................................................................................................................................................ 35
Manually feed labels ......................................................................................................................................... 35
Label orientation ............................................................................................................................................... 35
3 Supplies, accessories, and parts .......................................................................................................................................................... 37
Order supplies, accessories, and parts ............................................................................................................................... 38
Ordering .............................................................................................................................................................. 38
Replace the toner cartridges ................................................................................................................................................ 39
Toner-cartridge information ............................................................................................................................ 39
Remove and replace the cartridges ................................................................................................................ 40
Replace the toner-collection unit ........................................................................................................................................ 42
4 Print .......................................................................................................................................................................................................... 45
Print tasks (Windows) ............................................................................................................................................................ 46
How to print (Windows) .................................................................................................................................... 46
Automatically print on both sides (Windows) ............................................................................................... 46
Manually print on both sides (Windows) ........................................................................................................ 47
Print multiple pages per sheet (Windows) .................................................................................................... 47
Select the paper type (Windows) .................................................................................................................... 48
Additional print tasks ........................................................................................................................................ 49
Print tasks (macOS) ............................................................................................................................................................... 50
How to print (macOS) ........................................................................................................................................ 50
Automatically print on both sides (macOS) ................................................................................................... 50
Manually print on both sides (macOS) ........................................................................................................... 50
Print multiple pages per sheet (macOS) ........................................................................................................ 51
Select the paper type (macOS) ........................................................................................................................ 51
Additional print tasks ........................................................................................................................................ 51
Store print jobs on the printer to print later or print privately ........................................................................................ 52
Introduction ........................................................................................................................................................ 52
Create a stored job (Windows) ......................................................................................................................... 52
Create a stored job (macOS) ............................................................................................................................ 53
Print a stored job ............................................................................................................................................... 54
Delete a stored job ............................................................................................................................................ 54
Delete a job that is stored on the printer .................................................................................. 54
iv ENWW
Change the job storage limit ....................................................................................................... 54
Information sent to printer for Job Accounting purposes ........................................................................... 55
Mobile printing solutions ....................................................................................................................................................... 56
Introduction ........................................................................................................................................................ 56
Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory
installed) ............................................................................................................................................................. 56
HP ePrint via email ............................................................................................................................................ 57
AirPrint ................................................................................................................................................................. 58
Android embedded printing ............................................................................................................................. 58
Print from a USB ash drive ................................................................................................................................................. 59
Introduction ........................................................................................................................................................ 59
Enable the USB port for printing ..................................................................................................................... 59
Print USB documents ........................................................................................................................................ 60
Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 61
Enable the high-speed USB port for printing ................................................................................................ 61
5 Manage the printer ................................................................................................................................................................................. 63
Advanced conguration with the HP Embedded Web Server (EWS) ............................................................................. 64
Introduction ........................................................................................................................................................ 64
How to access the HP Embedded Web Server (EWS) .................................................................................. 65
HP Embedded Web Server features ............................................................................................................... 65
Information tab ............................................................................................................................. 65
General tab .................................................................................................................................... 65
Print tab .......................................................................................................................................... 66
Supplies tab ................................................................................................................................... 67
Troubleshooting tab ..................................................................................................................... 67
Security tab .................................................................................................................................... 67
HP Web Services tab ..................................................................................................................... 68
Networking tab .............................................................................................................................. 68
Other Links list ............................................................................................................................... 70
Congure IP network settings .............................................................................................................................................. 71
Printer sharing disclaimer ................................................................................................................................ 71
View or change network settings ................................................................................................................... 71
Rename the printer on a network ................................................................................................................... 71
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 72
Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 72
Link speed and duplex settings ....................................................................................................................... 73
Printer security features ....................................................................................................................................................... 74
Introduction ........................................................................................................................................................ 74
Security statements .......................................................................................................................................... 74
IP Security ........................................................................................................................................................... 74
ENWW v
Assign or change the system password using the HP Embedded Web Server ....................................... 74
Encryption support: HP High Performance Secure Hard Disks .................................................................. 75
Lock the formatter ............................................................................................................................................ 75
Energy-conservation settings .............................................................................................................................................. 76
Introduction ........................................................................................................................................................ 76
Set the idle settings .......................................................................................................................................... 76
Set the sleep timer and congure the printer to use 1 watt or less of power ......................................... 76
Set the sleep schedule ...................................................................................................................................... 77
HP Web Jetadmin ................................................................................................................................................................... 78
Software and rmware updates .......................................................................................................................................... 79
6 Solve problems ....................................................................................................................................................................................... 81
Customer support .................................................................................................................................................................. 82
Control panel help system .................................................................................................................................................... 83
Reset factory settings ........................................................................................................................................................... 84
Introduction ........................................................................................................................................................ 84
Method one: Reset factory settings from the printer control panel ......................................................... 84
Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 84
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 85
Printer does not pick up paper or misfeeds ....................................................................................................................... 86
Introduction ........................................................................................................................................................ 86
The printer does not pick up paper ................................................................................................................. 86
The printer picks up multiple sheets of paper .............................................................................................. 88
Clear paper jams ..................................................................................................................................................................... 92
Introduction ........................................................................................................................................................ 92
Paper jam locations ........................................................................................................................................... 92
Auto-navigation for clearing paper jams ....................................................................................................... 93
Experiencing frequent or recurring paper jams? .......................................................................................... 93
Clear paper jams in the output bin (13.E1) .................................................................................................... 94
Clear paper jams in Tray 1 (13.A1) .................................................................................................................. 95
Clear paper jams in Tray 2 (13.A2) .................................................................................................................. 97
Clear paper jams in Tray 3, Tray 4, Tray 5 (13.A3, 13.A4, 13.A5) ............................................................ 101
Clear paper jams in the 2000-sheet paper tray (13.A) ............................................................................. 106
Clear paper jams in the fuser (13.B9, 13.B2, 13.FF) ................................................................................. 110
Clear paper jams in the right door (13.B2) .................................................................................................. 113
Resolve print-quality problems ......................................................................................................................................... 114
Introduction ...................................................................................................................................................... 114
Troubleshoot print quality ............................................................................................................................. 114
Update the printer rmware ..................................................................................................... 114
Print from a dierent software program ................................................................................ 114
vi ENWW
Check the paper-type setting for the print job ...................................................................... 114
Check the paper type setting on the printer ..................................................... 114
Check the paper type setting (Windows) ........................................................... 115
Check the paper type setting (macOS) ............................................................... 115
Check toner-cartridge status .................................................................................................... 115
Print a cleaning page .................................................................................................................. 116
Visually inspect the toner cartridge or cartridges ................................................................. 116
Check paper and the printing environment ............................................................................ 117
Step one: Use paper that meets HP specications .......................................... 117
Step two: Check the environment ....................................................................... 117
Step three: Set the individual tray alignment .................................................... 117
Try a dierent print driver ......................................................................................................... 118
Index ........................................................................................................................................................................................................... 119
ENWW vii
viii ENWW
1 Printer overview
Warning icons
Potential shock hazard
Printer views
Printer specications
Printer hardware setup and software installation
For more information
The following information is correct at the time of publication.
For video assistance, see www.hp.com/videos/LaserJet.
For current information, see www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160.
HP's all-inclusive help for the printer includes the following information:
Install and congure
Learn and use
Solve problems
Download software and rmware updates
Join support forums
Find warranty and regulatory information
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
Caution: Electric shock
ENWW Warning icons 1
Caution: Hot surface
Caution: Keep body parts away from moving parts
Caution: Sharp edge in close proximity
Potential shock hazard
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.
Read and understand all instructions in the user guide.
Observe all warnings and instructions marked on the product.
Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
Unplug this product from wall outlets before cleaning.
Do not install or use this product near water or when you are wet.
Install the product securely on a stable surface.
Install the product in a protected location where no one can step on or trip over the power cord.
2 Chapter 1 Printer overview ENWW
Printer views
Printer front view
Printer back view
Interface ports
Control-panel view
Printer front view
4
5
6
7
3
1
2
10
9
8
11
13
12
Table 1-1 Printer front view legend
Image
callout
Printer component
1 Output bin
2 Control panel with color graphical display
3 Hardware integration pocket for connecting accessory and third-party devices
4 Easy-access USB port
Insert a USB ash drive for printing without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
5 Right door (access to the fuser and for clearing jams)
6 Tray 1
7 On/o button
8 Tray 2
9 Model name
10 Front door (access to the toner cartridges). The door will automatically unlock when a toner cartridge reaches very low status.
11 Cartridge door release button (to open the front door)
12 Lower-right door (access for clearing jams)
13 1 x 550-sheet paper feeder, Tray 3 (optional)
ENWW Printer views 3
Printer back view
6
1
3
5
2
4
Table 1-2 Printer back view legend
Image
callout
Printer component
1 Formatter cover
2 Slot for a cable-type security lock
3 Formatter (contains the interface ports)
4 Left door (access to the toner-collection unit)
5 Power connection
6 Serial number and product number label
4 Chapter 1 Printer overview ENWW
Interface ports
3
2
1
Table 1-3 Printer interface ports legend
Image
callout
Printer component
1 Local area network (LAN) Ethernet 10/100/1000 network port
2 Hi-Speed USB 2.0 printing port
3 USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
ENWW Printer views 5
Control-panel view
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by selecting the Home button.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/
colorljE65150 or www.hp.com/support/colorljE65160, select Manuals, and then select General reference.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
4
6
7
5
8
2
3
1
Table 1-4 Printer control-panel view legend
Image
callout
Component Description
1 Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy
count eld, display hidden errors, and restore the default settings (including the language and
keyboard layout).
2 Sign In or Sign Out
button
Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require
permission for access to features.
3
Information button
Touch the information button to access a screen that provides access to several types of printer
information. Touch the buttons at the bottom of the screen for the following information:
Display Language: Change the language setting for the current user session.
Sleep Mode: Place the printer into sleep mode.
Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet,
or other device with Wi-Fi.
Wireless: View or change wireless connection settings (only when an optional wireless
accessory is installed).
Ethernet: View or change Ethernet connection settings.
HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
6 Chapter 1 Printer overview ENWW
Table 1-4 Printer control-panel view legend (continued)
Image
callout
Component Description
4
Help button
Touch the Help button to open the embedded help system.
5 Current time Displays the current time.
6 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more
applications.
NOTE: The available applications vary by printer. The administrator can congure which
applications appear and the order in which they appear.
7 Home-screen page
indicator
Indicates the number of pages on the Home Screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.
8
Home button
Touch the Home button to return to the Home screen.
ENWW Printer views 7
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Scroll through the Settings app.
8 Chapter 1 Printer overview ENWW
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160.
Technical specications
Supported operating systems
Printer dimensions
Power consumption, electrical specications, and acoustic emissions
Operating-environment range
Technical specications
Table 1-5 Paper handling specications
Paper handling features
Model E65150dn
(Product # 3GY03A)
Model E65160dn
(Product # 3GY04A)
Tray 1 (100-sheet capacity) Included Included
Tray 2 (550-sheet capacity) Included Included
1 x 550-sheet paper feeder
NOTE: The E65150dn and E65160dn models accept up to two
optional 1 x 550-sheet feeders.
Optional Optional
1 x 550-sheet paper feeder with stand Optional Optional
3 x 550-sheet paper feeder with stand Optional Optional
High-capacity input feeder (HCI) Optional Optional
Automatic duplex printing Included Included
Table 1-6 Connectivity specications
Connectivity features
Model E65150dn
(Product # 3GY03A)
Model E65160dn
(Product # 3GY04A)
10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Included Included
Hi-Speed USB 2.0 Included Included
Easy-access USB port for printing without a computer and
upgrading the rmware
Included Included
Hardware Integration Pocket for connecting accessory and
third-party devices
Included Included
HP Internal USB Ports Optional Optional
ENWW Printer specications 9
Table 1-6 Connectivity specications (continued)
Connectivity features
Model E65150dn
(Product # 3GY03A)
Model E65160dn
(Product # 3GY04A)
HP Jetdirect 2900nw Print Server accessory for wireless
connectivity
Optional Optional
HP Jetdirect 3100w BLE/NFC/Wireless Accessory for printing
from mobile devices
NOTE: Connected via the Hardware Integration Pocket or the
rear host USB port. The HP Jetdirect 3100w BLE/NFC/Wireless
Accessory requires the HP Internal USB ports accessory.
Optional Optional
Table 1-7 Print specications
Print features
Model E65150dn
(Product # 3GY03A)
Model E65160dn
(Product # 3GY04A)
Prints 50 pages per minute (ppm) on letter and 47 ppm on A4-
size paper
Included Included
Prints 60 pages per minute (ppm) on letter and 56 ppm on A4-
size paper
Not supported Included
Easy-access USB printing (no computer required) Included Included
Store jobs in the printer memory to print later or print privately Included Included
Table 1-8 Other specications
Other features
Model E65150dn
(Product # 3GY03A)
Model E65160dn
(Product # 3GY04A)
Memory
1 GB base memory
NOTE: The base memory is expandable to 2 GB by adding a
DIMM memory module.
Included Included
Mass storage
500 GB FIPS140 certied hard-disk drive
Optional Optional
Security
HP Trusted Platform Module for encrypting all data that passes
through the printer
Optional Optional
Control-panel display and input
Color touchscreen display
Included Included
10 Chapter 1 Printer overview ENWW
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HP Color LaserJet Managed E65160 series User guide

Category
Multifunctionals
Type
User guide
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