Epson Print Admin
System Installation Guide
NPD5974-00 EN
About this Guide
The content of this document
is guide describes the procedures necessary to prepare for operation from the installation of the Epson Print
Admin.
❏ What you need to set up
❏ Check device information
❏ System installation
❏ System conguration
❏ Operational check
❏ Check before practical usage of the system
Following manuals are available.
❏ Epson Print Admin: Solution Overview
Provides a summary of Epson Print Admin.
❏ Epson Print Admin: Installation Quick Guide
Explains the procedure for installing this system.
❏ Epson Open Platform: Hardware Setup Guide
Explains how to set up Epson Open Platform on multi-function devices (multi-function devices).
❏ Epson Print Admin: Administrator’s Guide
Explains system settings for Epson Print Admin.
❏ Epson Print Admin: User’s Guide
Explains how standard users can use Epson Print Admin.
Using this Guide
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
System Installation Guide
About this Guide
2
Related Information
& Links to related sections.
Screenshots Used in This Guide
❏ Screenshots used in this guide are currently under development. ey may dier from the release version.
❏ Setting items may vary depending on products and setting conditions.
Operating System References
Windows
In this manual, terms such as “Windows 10”, “Windows 8.1”, “Windows 8”, “Windows 7”, “Windows Vista”,
“Windows Server 2016”, “Windows Server 2012 R2”, “Windows Server 2012”, “Windows Server 2008 R2”, “Windows
Server 2008” refer to the following operating systems. Additionally, “Windows” is used to refer to all versions.
❏ Microso
®
Wi nd ows
®
10 operating system
❏ Microso
®
Wi nd ows
®
8.1 operating system
❏ Microso
®
Wi nd ows
®
8 operating system
❏ Microso
®
Wi nd ows
®
7 operating system
❏ Microso
®
Wi nd ows Vi st a
®
operating system
❏ Microso
®
Wi nd ows Ser v e r
®
2016 operating system
❏ Microso
®
Wi nd ows Ser v e r
®
2012 R2 operating system
❏
Microso
®
Wi nd ows Ser v e r
®
2012 operating system
❏ Microso
®
Wi nd ows Ser v e r
®
2008 R2 operating system
❏ Microso
®
Wi nd ows Ser v e r
®
2008 operating system
Mac OS
In this manual, “Mac OS” is used to refer to “macOS Sierra”, “OS X El Capitan”, “OS X Yosemite”, “OS X
Mavericks”, and “OS X Mountain Lion”, “Mac OS X v10.7.x”, and “Mac OS X v10.6.8”.
System Installation Guide
About this Guide
3
Contents
About this Guide
e
content of this document..................2
Using this Guide...........................2
Marks and Symbols.......................2
Screenshots Used in is Guide.............. 3
Operating System References................3
Setting Up
Setup procedure............................6
What you need to set up......................7
1. Prepare device and check
information
Related Hardware.......................... 8
Epson Print Admin Server..................8
Multi-function device.....................10
Client computer.........................11
Installer and license........................12
Checking Registration Information.............12
System Conguration.....................12
Multi-function device.....................13
Authentication device and the authentication
card..................................14
Groups...............................14
User................................. 14
2. Operational Check of the
Installation Environment
Check essential soware. . . . . . . . . . . . . . . . . . . . .15
Ports to be used...........................15
Check connection......................... 17
Multi-function device.....................17
Server, client computer....................18
3. Installing the System
Running the installer.......................19
Pre-installation........................... 19
Creating Server certicate and Binding settings. . 22
Installing Epson Print Admin.................24
4. Setting the system and registering
information
Login.................................. 28
Initial conguration menu...................29
Setting Each Item..........................29
Basic settings...........................29
SMTP Server Settings.....................30
LDAP server settings.....................32
Registering a Multi-function Device..........34
5. Operational check
Printer driver installation....................37
Register to an authentication card..............38
Print check.............................. 39
6. Check Before Practical Use of the
System
Installing the printer driver...................41
Installing on the client computer.............41
Installing on the print server................42
Distribute by using Active Directory Server
Group Policy and so on................... 44
Distributing Files........................46
Distribute in EpsonNet SetupManager........ 47
Registering a License.......................47
Registering Multi-function Devices.............48
Creating a provisional printer registration for
the CSV le............................50
High security settings.......................51
Set the print environment and rules............ 51
Rules/Policy Settings..................... 51
Editing an unassigned user.................52
Setting Cost............................53
User Registration..........................54
User account registration..................54
Synchronizing with an LDAP Server..........55
Uninstalling and Updating
Uninstalling..............................57
Updating the System....................... 59
Solving Problems
Administrator pages and user pages do not appear. .60
System Installation Guide
Contents
4
Card Authentication is too Slow...............60
For Servers Without an Internet Connection. . . . 60
For Servers with an Internet Connection.......63
Repair Installation.........................63
What to do if the Epson Print Admin server
goes down...............................64
Setting the Authentication Server Error Mode. . . 65
Setting each Function.....................67
Error menu..............................69
HTTP communication error................69
Certicate
error.........................70
Other network errors.....................73
Panel Messages........................... 75
Appendix
High security settings.......................77
Applying a prole of security conguration. . . . . 77
Setting an administrator account and locking
the panel..............................79
Importing and changing settings in the
settings le............................ 80
Setting security for the communication path. . . . 81
Operational check.......................83
Customization example of a high security setting. . .83
When you want to prohibit printing from a
client computer and allow scanning and faxing. . 83
When you want to print directly from a
specic client computer...................84
When you want to scan directly from a
specic client computer...................84
When you want to receive fax in a specic
client computer.........................85
When you permit IPP/IPPS print from a
client computer.........................86
When you permit Document Capture Pro
and Document Capture Pro Server...........86
When you want to permit a connection from
a smart device..........................87
When you want to enable/disable the specic
protocols..............................87
When you want to release Wi-Fi direct panel
lock..................................89
When you want to enable/disable the PC - fax
transmission function.................... 89
Sample Driver Distribution for Group Policies. . . . .89
Installation settings for a distributed driver. . . . . 89
Uninstalling distributed drivers..............92
Trademarks..............................93
Caution.................................94
System Installation Guide
Contents
5
Setting Up
Setup procedure
Follow the procedures below to set up this system.
Procedure Operations Approximate
Work Time
(mins.)
1Preparing to Install ❏ Checking hardware and software requirements for the
Epson Print Admin server computer.
❏ Checking hardware requirements and the OS
environment for the client computer.
❏ Checking requirements for the multi-function device,,
the authentication device and authentication card.
❏ Acquiring the installer
❏ Checking the license
❏ Checking and recording server settings and registration
information.
*
60
2 Operational check of the
installation environment
❏ Check the components
❏ Check the rewall and port
❏ Check the device, database, and client computer
connections
10
3 System installation Installing and conguring the system and components
using an installer.
When installing an SQL server.
30
Installing and conguring the system and components
using an installer.
When using an existing SQL Server
5
4 Setting the system and registering
information
❏ Setting each server
❏ Register or provisionally register the devices necessary
for system building
10
5 Operational check ❏ Driver installation
❏ Register to an authentication card
❏ Print test
10
6 Check before practical use of the
system
❏ Setting the license
❏ Register all devices
❏ High security settings and operational checks
❏ Set the print environment and rules
❏ User registration
❏ Notication email settings
60
System Installation Guide
Setting Up
6
* Record collected information on the “Setup Information Collection Sheet” (Excel le). Complete the items necessary for
setting up for a smooth setup experience.
What you need to set up
e setting requires the following.
Items Description
1 Multi-function device A multi-function device on which Epson Open Platform has been activated.
See the "Hardware setup guide" for details on activating and using Epson Open
Platform.
You can also set up a system by registering a printer temporarily by using a CSV
le.
2 Authentication device and the
authentication card (optional)
This is not necessary if user authentication does not require an authentication
device.
Authentication device and card that can connect to the multi-function device
over a USB connection.
3Computer for Epson Print
Admin
A computer on which Epson Print Admin is installed.
4 Database server You can use an existing SQL server. You can also build a new system in the Epson
Print Admin server.
5 SMTP server For sending email notications.
6 Computer for administrator A computer for managing Epson Print Admin. This allows you to access the Web
page for the Epson Print Admin server. It is also used as a single user’s computer.
7 Epson Print Admin installer,
license key
The installer and license key for Epson Print Admin. The method of acquiring
these items
diers
depending on your dealer.
Contact your dealer for more information.
8 Setup Information Collection
Sheet
An Excel le for collecting system setup information for the Epson Print Admin
System account, individual server settings, and so on.
Related Information
& “Epson Print Admin Server” on page 8
System Installation Guide
Setting Up
7
1. Prepare device and check information
Check the preparations necessary to build an authentication system for Epson Print Admin, such as the device,
usage conditions, and setting information.
Related Hardware
Epson Print Admin Server
e
following shows the system requirements for the server being installed as the main system and the necessary
components.
Hardware
Minimum system requirements
❏ CPU: 2.0 GHz or faster processor
❏ RAM: 2 GB or more
❏ Hard disk free space: 50 GB or more (Except for database capacity)
❏ Display: 1024 x 768 or higher
!
Caution:
❏ You cannot install this system on a server that is being used to control domains (such as the Windows Small
Business Server or the Active Directory server).
❏ is system does not support a Multihomed computer environment. In this situation, address resolution may not
be completed for the system.
Note:
Make sure the system conguration matches the current environment, such as the network communication speed, number of
multi-function devices, number of users, and so on.
Operating system
e server must be running one of the following.
OS Service packs Edition
Windows Server 2008 (32bit/64bit) Service Pack 2 or later Standard / Enterprise / Datacenter
Windows Server 2008 R2 Service Pack 1 or later Standard / Enterprise / Datacenter
Windows Server 2012 - Essentials / Standard / Datacenter
Windows Server 2012 R2 - Essentials / Standard / Datacenter
Windows Server 2016 - Essentials / Standard / Datacenter
Windows 7 Service Pack 1 or later Professional / Enterprise / Ultimate
System Installation Guide
1. Prepare device and check information
8
OS Service packs Edition
Windows 10 - Pro / Education / Enterprise
!
Caution:
Notes for installing Epson Print Admin on Windows 7 or Windows 10
❏ Authenticating or printing may take some time.
❏ Due to a restriction in Windows, you cannot use the
Notier
on 10 or more computers at the same time. Printing
speed may slow down when using the Notier.
❏ If Epson Print Admin is installed on a computer running Windows 10, and you cannot open the administrator's
page or the user's page in Edge, try using Internet Explorer.
Operation in a virtual environment
is
is also available under the following virtual environments, but performance may be degraded.
❏ Hyper-V: Versions in conjunction with a running OS
❏ VMWare: vSphere Ver.4.1, 5.5, 6.0
Required components, software
❏ Runtime: .NET Framework 4.5 or later
Installed by default on Windows Server 2012 or later.
Web server
e followings IIS (Microso Internet Information Services) versions are supported within this system.
OS Version
Windows Server 2008 7.0
Windows Server 2008 R2 / Windows 7 7.5
Windows Server 2012 8.0
Windows Server 2012 R2 8.5
Windows Server 2016 / Windows 10 10.0
Database server
e following database servers are supported.
Microsoft SQL Server 2014 Express
*
Microsoft SQL Server 2008
Microsoft SQL Server 2008 R2
Microsoft SQL Server 2012
Microsoft SQL Server 2014
System Installation Guide
1. Prepare device and check information
9
Microsoft SQL Server 2016
Microsoft SQL Server 2017
* Included in the package in this system.
SMTP server
e following shows the security methods compatible with the SMTP server.
Security Settings
Authentication method No authentication, SMTP authentication, and POP before SMTP
Encryption No encryption, StartTLS, and SSL/TLS
Compatible directory services
Available with other servers that manage users or drivers.
Service name Version
Active Directory Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows
Server 2012 R2, Windows Server 2016
OpenLDAP Ver.2.3, Ver.2.4
Print server
Runs on a computer with the same OS requirements as the Windows client computer.
Multi-function device
Compatible with Epson Open Platform
Compatible with Epson Open Platform.
See the "Epson Open Platform Hardware Setup Guide" for information on compatibility checks and setup
methods.
Before installing the system, you need to complete initial setup for the multi-function device you want to connect,
such as ink charging, language settings, and so on.
Platform Version
Epson Open Platform 1.0, 1.1
Authentication device and authentication card
You can check information on authentication devices and authentication cards for which operations have already
been conrmed on the following Web site.
https://openplatform.epson.biz/download/op/
System Installation Guide
1. Prepare device and check information
10
Client computer
is computer accesses the system’s administrator page and user page, and installs the driver and the client tool for
printing.
Supported operating systems
❏ Wi n d o w s
Operating system Service packs Edition
Windows Server 2008 (32bit/64bit) Service Pack 2 or later Standard / Enterprise / Datacenter
Windows Server 2008 R2 Service Pack 1 or later Standard / Enterprise / Datacenter
Windows Server 2012 - Essentials / Standard / Datacenter
Windows Server 2012 R2 - Essentials / Standard / Datacenter
Windows Server 2016 - Essentials / Standard / Datacenter
Windows Vista Service Pack 2 or later
Requires working on .NET Framework
3.5 or 4.5 or later
Business / Enterprise
Windows 7 - Professional / Enterprise
Windows 8.1 - Professional / Enterprise
Windows 10 - Pro / Education / Enterprise
❏ Mac OS
Operating system Version
Mac OS 10.8.5 or later
Compatible browsers
Note:
You need to enable cookies and JavaScript in the browser.
Browser Version
Internet Explorer 9 or later
Microsoft Edge Ver.20 or later
Google Chrome Ver.40 or later
Mozilla Firefox 37 or later
Safari 5.x or later (excluding Windows version)
System Installation Guide
1. Prepare device and check information
11
Installer and license
e
method of acquiring the installer and license key for this system
diers
depending on your dealer. Contact
your dealer for more information.
Checking Registration Information
Before setting up this system, check the account, the connected mail server, and the license information, and enter
the information on the "Setup Information Collection Sheet". A to E below correspond to the number on the
"Setup information sheet".
System Conguration
Ask your respective server administrators about setting items for the server and the acquisition of email addresses.
A-1 - Epson Print Admin Sever Log in account
is is the conguration information of this system server (this system). e account information is used during
service execution and registration of this system.
Related Information
& “3. Installing the System” on page 19
A-2 - SQL Server Setting Information
is is used to access the database. is is unnecessary if you are installing the SQL server during setup.
Related Information
& “Pre-installation” on page 19
A-3 - Epson Print Admin System account Information
is is the administrator account information for this system. is is necessary to access the administrator menu
during setup.
Related Information
& “3. Installing the System” on page 19
A-4 - SMTP Server Setting Information
is system and multi-function device use this to send emails.
System Installation Guide
1. Prepare device and check information
12
Related Information
& “SMTP Server Settings” on page 30
A-5 - Printer driver Setting Information
is is used to download the Epson Print Admin driver.
Related Information
& “3. Installing the System” on page 19
A-6 - LDAP Server Setting Information
is system uses this to acquire user information from the LDAP server. is is not necessary if you are not
connecting to an LDAP server.
Related Information
& “LDAP server settings” on page 32
A-7 - Print Server Setting Information
is is used for the user to access the print queue. is is not necessary if you are not using a print server.
Print servers cannot be used from the Mac OS client.
Related Information
& “Installing on the print server” on page 42
A-8 - Epson Print Admin Software License Information
is
is used to register the authentication system as a product version.
Related Information
& “Registering a License” on page 47
Multi-function device
B-1 - Device Information
is
is multi-function device information used with this system.
Related Information
& “Registering a Multi-function Device” on page 34
System Installation Guide
1. Prepare device and check information
13
Authentication device and the authentication card
C-1 - Card Reader Information
is is the authentication device (card reader) information used in the authentication system. e authentication
device should support the type of card used for the authentication card information.
Related Information
& “Register to an authentication card” on page 38
C-2 - Card Information
is is the authentication card information used in the authentication system.
Related Information
& “Register to an authentication card” on page 38
Groups
D-1 - Group Information
is is the group information for users of the system. Users that are managed by linking to an LDAP server do not
need to be entered.
Related Information
& “Editing an unassigned user” on page 52
User
E-1 - User Information
is is the user account information for users of the system. Users that are managed by linking to an LDAP server
do not need to be entered.
Related Information
& “User Registration” on page 54
System Installation Guide
1. Prepare device and check information
14
2. Operational Check of the Installation
Environment
Check essential software
For Windows Server 2008 and Windows Server 2008 R2, make sure that .NET Framework 4.5 or later is installed
on the server. You need to log in as an administrator.
Note:
❏ .NET Framework 4.5 is installed as standard on Windows Server 2012 or later.
❏ If .NET Framework 4.5 or later is not installed, an error screen appears during Epson Print Admin installation.
1. Navigate to Control Panel, Programs and then click Programs and Features.
2. Check the list of programs.
If "Microso .NET Framework" 4.5 or later is displayed, .NET Framework 4.5 or later is installed.
If it is not installed, download from the following
Microso
Web site.
http://www.microso.com/en-gb/download/details.aspx?id=30653 (English)
http://www.microso.com/ja-jp/download/details.aspx?id=30653 (Japanese)
Ports to be used
Sender
(Client)
Target (Server) Protocol Port Usage
Client Computer
(Browser)
Epson Print
AdminServer
HTTP (TCP)
HTTPS (TCP)
80
*1
443
*1*3
User, Administration menu
Client Computer
(Printer driver)
Print Server
Epson Print
Admin Server
HTTP (TCP)
HTTPS (TCP)
80
*1
443
*1*3
Print data submit
System Installation Guide
2. Operational Check of the Installation Environment
15
Sender
(Client)
Target (Server) Protocol Port Usage
Client Computer
(Notier)
Epson Print
Admin Server
HTTP (TCP)
HTTPS (TCP)
80
*1
443
*1*3
Balance display, Rule-based print inquiry
Epson Print
Admin Server
Printer LPR (TCP) 515 LPR print
Epson Print
Admin Server
Printer HTTPS (TCP) 443 Authentication, usage history acquisition, use
restriction setting
Epson Print
Admin Server
Printer SNMP (UDP) 161 Device discovery, Device information
acquisition
Printer Epson Print
Admin Server
HTTPS (TCP)
443
*2
Device panel display
Epson Print
Admin Server
SQL Server SQL (TCP)
SQL (UDP)
1433
1434
SQL server connection
Epson Print
Admin Server
LDAP Server LDAP (TCP)
LDAP (TCP)
389
*4
636
*3*4
User information acquisition
Epson Print
Admin Server
SMTP Server SMTP (TCP)
SMTP (TCP)
25
*5
465
*3*5
Email transmission
Epson Print
Admin Server
POP Server POP (TCP)
POP (TCP)
110
*5
995
*3*5
POP before SMTP connection
Printer FTP Server FTP (TCP) 20
File transmission
*6
Printer FTP Server FTP (TCP) 21
File transmission
*6
Printer File Server SMB (TCP) 445
File transmission
*6
Printer File Server NetBIOS (UDP) 137
File transmission
*6
Printer File Server NetBIOS (UDP) 138
File transmission
*6
Printer File Server NetBIOS (UDP) 139
File transmission
*6
Printer SMTP Server SMTP (TCP) 25
Email transmission
*6
Printer SMTP Server SMTP SSL/TLS
(TCP)
465
Email transmission
*6
Printer SMTP Server SMTP STARTTLS
(TCP)
587
Email transmission
*6
Printer POP Server POP3 (TCP) 110
POP before SMTP connection
*6
Printer LDAP Server LDAP (TCP) 389 User information acquisition (when using
contacts of the printer body.)
Printer KDC Server Kerberos (TCP) 88 User authentication of sending mail
User authentication of user information
acquisition
*7
System Installation Guide
2. Operational Check of the Installation Environment
16
*1 The default port number. The actual port number is set to the user for the URL of the authentication system.
*2 The default port number. The actual port number is set to the control panel for the URL conguration of the authentication
system.
*3 The port number when using encryption.
*4 The default port number. If you want to change the port number, set the number that is used by the LDAP server
conguration of the authentication system.
*5 The default port number. If you want to change the port number, set the number that is used by the SMTP server
conguration of the authentication system.
*6 If you are using the printer’s Scan to Email function , Scan to My Email(Scan and Send to Me), or Scan Presets to scan
documents, the printer sends scanned data by accessing the destination server directly.
*7 When using the printer’s contacts and le transmission for scanned documents in Scan Presets.
Check connection
Make sure the system, multi-function device, and client computer are all connected correctly.
Multi-function device
Check the connection between the computer and the multi-function device by trying to display the Web
Cong
page.
1. Run Internet Explorer on the server.
2. Enter the IP address for the multi-function device as shown below, and then press Enter.
http://192.168.111.222 (If the IP address is 192.168.111.222)
Note:
When you access the administrator login page in SSL communication (https), the message “ere is a problem with this
website’s security certicate” may be displayed. (e screen capture is an example of Internet Explorer. e actual screen
displayed depends on the browser you are using.)
is happens when the browser attempts an SSL encrypted communication when the Web site is using a self-signed
certicate. Click “Continue browsing of this site (not recommended)”. To avoid displaying this warning, use a certicate
issued by a trusted certication authority.
3. If the Web
Cong
menu is displayed,
conrmation
is complete. Close Web
Cong
.
System Installation Guide
2. Operational Check of the Installation Environment
17
Server, client computer
Check that the server on which Epson Print Admin is installed can communicate with the other servers and client
computers. e following example uses the ping command.
Check the connection here when you are using an existing SQL Server for the database.
❏ a: Epson Print Admin server
❏ b: SQL server
❏ c: SMTP server
❏ d: Client computer
1. Select Command Prompt from Accessories on the start menu.
2. Enter the following in the command line, and then press Enter.
ping 192.168.111.111 (If the IP address of the computer you want to check is 192.168.111.111)
3. If the following is displayed, conrmation is complete. Close the Command Prompt.
Ping statistics for 192.168.111.111:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Round-trip time: (ms):
Minimum = 0ms, Maximum = 0ms, Average = 0ms
System Installation Guide
2. Operational Check of the Installation Environment
18
3. Installing the System
Install components and this system.
Running the installer
When this system is installed for the rst time, the initial setup installs and congures the components.
is step is skipped when restoring the installation.
!
Caution:
❏ Before starting the installation, close all anti-virus programs and running applications. If any applications are
running, it may not be correctly installed.
❏ If SSL 3.0 IIS support is enabled, it is disabled when the program is installed and the computer needs to be
restarted. If you do not want to restart aer installation, disable SSL 3.0 IIS support before you start the
installation.
1. Log in to the server which you set up using the user name and the password decided by the A-1 - Epson Print
Admin Sever Log in account
Check A-1 - Epson Print Admin Sever Log in account with the “Setup information collection sheet”.
2. Run the installer.
For Windows Server 2008 (x86): PrintAdmin_Setup_SQLx86_Vxxx.exe
Otherwise: PrintAdmin_Setup_SQLx64_Vxxx.exe
(Where "xxx" is the
soware
version number.)
e Pre-installation menu is displayed when installing for the rst time. Go to the next section.
If you are restoring an installation, go to the installation section for Epson Print Admin.
Related Information
& “Installing Epson Print Admin” on page 24
Pre-installation
1. Specify the database you want to use, and then click Next.
❏ Install SQL Server 2014 Express:
Select this if you want to build a database by installing SQL Server 2014 Express.
System Installation Guide
3. Installing the System
19
❏ Use existing SQL server:
Select this if you want to use an existing SQL server.
Note:
SQL Server 2014 Express is a new installation and database construction takes about 15 to 20 minutes.
2.
Go to the steps indicated below according to the database that you selected in step 1.
❏ Install SQL Server 2014 Express:
Go to step 3.
❏ Use existing SQL server:
Congure the following, and them click Next. Perform an access test to the database server.
Specify the SQL server instance to
use
Specify the database by either entering it directly or by selecting using
Browse.
Use the SQL Server that was
previously installed in the Epson
Print Admin
Select this if you want to use an SQL server that was previously installed in the
Epson Print Admin.
Previously used login ID and the password are used.
Use SQL Server supplied by the
customer
Select this if you want to use an existing SQL server. You need the login ID and
password for the server.
System Installation Guide
3. Installing the System
20
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