Suzuki SCAN CLIENT CERTIFICATE - Installation guide

Brand: Suzuki

Model: SCAN CLIENT CERTIFICATE -

Type: Installation guide

SCAN Client Certificate

Installation Manual

June 2006

Information System Department

Suzuki Motor Corporation

Procedure for Changing SCAN Certificate

1. OUTLINE............................................................................................................................................ 1

INTRODUCTION TO SCAN CLIENT CERTIFICATE .............................................................................................1

SCHEDULE ......................................................................................................................................................2

2. HOW TO INSTALL CLIENT CERTIFICATE .................................................................................... 3

PREPARE NEW CERTIFICATE............................................................................................................................3

START INTERNET EXPLORER...........................................................................................................................3

INTERNET OPTIONS SCREEN ...........................................................................................................................3

CERTIFICATE MANAGER..................................................................................................................................4

CERTIFICATE MANAGER IMPORT WIZARD.......................................................................................................4

SELECT CERTIFICATE FILE 1 ...........................................................................................................................4

SELECT CERTIFICATE FILE 2 ...........................................................................................................................5

ENTER PASSWORD ...........................................................................................................................................5

SELECT A CERTIFICATE STORE........................................................................................................................6

FINISH IMPORT WIZARD...................................................................................................................................6

CONFIRMATION ADDING CERTIFICATE TO ROOT STORE ..................................................................................6

IMPORT HAS BEEN SUCCESSFULLY FINISHED..................................................................................................6

CONFIRM INSTALLATION .................................................................................................................................7

FINISH INSTALLATION.....................................................................................................................................7

3. HOW TO ACCESS TO SCAN ............................................................................................................. 8

OPEN URL......................................................................................................................................................8

SELECT CERTIFICATE ......................................................................................................................................8

4. FREQUENTLY ASKED QUESTIONS................................................................................................ 9

QUESTIONS INDEX ..........................................................................................................................................9

1. WHEN IS THE CERTIFICATE AVAILABLE?......................................................................................................9

2. WE WANT TO CONNECT TO SCAN FROM MORE THAN ONE COMPUTER........................................................9

3. I CANNOT CONNECT TO SCAN....................................................................................................................9

4. HOW SHOULD I DO FOR EXPIRED CERTIFICATE?..........................................................................................9

5. CERTIFICATE IS LOST...................................................................................................................................9

6. SCAN ADMINISTRATOR HAS CHANGED. ......................................................................................................9

7. WHO SHOULD I CONTACT IF I HAVE ANY PROBLEMS OR QUESTIONS?..........................................................9

5. TROUBLE SHOOTING.................................................................................................................... 10

TROUBLE SHOOTING FLOW...........................................................................................................................10

1.0 CHECK CONNECTION TO ISP...................................................................................................................10

2.0 CHECK INSTALLATION OF CERTIFICATE...................................................................................................11

3.0 SCAN LOGIN SCREEN .............................................................................................................................12

Procedure for Changing SCAN Certificate

1. Outline

Introduction to

SCAN client

certificate

In order to connect to SCAN, it’s necessary to install client certificate into your computer.

This manual introduces you detail about installation of the client certificate.

Following diagram is brief workflow to get started using SCAN system.

1.Registering SCAN

administrator in your

com

2.Sending client

certificate by e-mail

3.Installing client

certificate

Suzuki Motor Corporation

SCAN Administrator

in your company

4.Connecting to

SCAN with client

certificate

SCAN

Fig. 1

Procedure for Changing SCAN Certificate

Schedule

Please note that, in order to keep security of SCAN system, the client certificate will expire

730 days after the date issued. Suzuki Motor Corporation will inform SCAN administrator

about updating procedure a month before the expiration.

Jun. Jul. Aug. Sep. Oct. Jun. Jul. Aug. Sep. …

Registering SCAN

Administrator

Installing new certificate

Getting started using new

certificate

…

2004 2005

Notice of

updating

certificate

Expiration

Using new

certificate

Schedule chart (In case certificate is issued in August, 2004)

The point of SCAN certificate

Client certificate is sent to SCAN administrator in your company by E-mail.

Client certificate expires 730 days after the date issued.

Procedure for Changing SCAN Certificate

2. How to Install Client Certificate

Prepare new

certificate

SCAN administrators at SCAN stations have received "SCAN certificate and password"

from Suzuki Motor Corporation by E-mail. Please save the certificate to local folder on

your computer.

File name:

certificate.pfx + Password

Start Internet

Explorer

Start Internet Explorer, then choose [Internet Options …] in [Tools] menu.

*Following screen copy is captured from English version of Internet Explorer 6.0.

Internet Options

screen

Choose [Content] tab and press [Certificates …] button in the Certificates box, then

Certificate Manager window will be shown.

Procedure for Changing SCAN Certificate

Certificate

Manager

Press [Import …] button, then Certificate Manager Import Wizard will be started.

Certificate

Manager Import

Wizard

Press [Next >] button.

Select certificate

file 1

Press [Browse …] button.

Procedure for Changing SCAN Certificate

Select certificate

file 2

Open the folder, which the certificate file is saved, and choose it.

Press [Next >] button.

Enter password

Type password for the certificate and press [Next >] button.

Procedure for Changing SCAN Certificate

Select a

Certificate Store

Make sure that [Automatically select the certificate store based on the type of certificate] is

selected, then press [Next >] button.

Finish import

wizard

Press [Finish] button.

Confirmation

adding certificate

to Root Store

Press [Yes] button.

Import has been

successfully

finished

If following dialog is shown, the certificate has been successfully imported. Press [OK]

button.

Procedure for Changing SCAN Certificate

Confirm

installation

Make sure that imported certificate issued by SUZUKI TRUSTED NETWORK CA exists

in [Personal] tab and the Expiration date is valid. Then, press [Close] button.

Finish installation

Finally, press [OK] button in Internet Options screen to close it. Then, All the steps of new

certificate installation are finished.

Procedure for Changing SCAN Certificate

3. How to access to SCAN

Open URL

Start Internet Explorer and open following URL.

https://scan.suzuki.co.jp/main/

* URL header is “https” not “http”.

* Please don’t forget to add “/” to last of the URL.

Select certificate

Select certificate, which you have installed, and then press [OK] button.

Procedure for Changing SCAN Certificate

4. Frequently Asked Questions

Questions Index

1. When is the certificate available?

2. We want to connect to SCAN from more than one computer.

3. I cannot connect to SCAN.

4. How should I do for expired certificate?

5. Certificate is lost.

6. SCAN administrator has changed.

7. Who should I contact if I have any problems or questions?

1. When is the

certificate

available?

When you have received certificate, the certificate is already available. Please install it and

try to connect to SCAN.

2. We want to

connect to SCAN

from more than

one computer.

What you need to do is only installing new certificate into all those computers (with copied

certificate file) by the same procedure mentioned in this document.

3. I cannot

connect to SCAN.

Please refer to “Trouble Shooting” section in this document which will help you to solve

your problem. If your problem will not be solved, please contact SCAN support desk with

detailed report of your problem.

4. How should I do

for expired

certificate?

Please refer to section 2 and start [Certificate Manager]. Then, select expired certificate

and press [Remove] button.

5. Certificate is

lost.

First of all, please confirm SCAN administrator in your company whether he/she has

original certificate or not. If he/she doesn’t have it, please contact SCAN support desk and

ask to reissue certificate. SCAN support desk send certificate to SCAN administrator by

E-mail again.

6. SCAN

administrator has

changed.

All notice related SCAN certificate will be informed to SCAN administrator in your

company. Therefore, if SCAN administrator has changed, please inform SCAN support

desk about new SCAN administrator.

7. Who should I

contact if I have

any problems or

questions?

When you have any problems or questions, please refer to this manual and try to solve

them. Furthermore, SCAN administrator in your company may help you.

If you cannot solve them, please summarize your problem or question and contact following

SCAN support desk.

SCAN support desk

Information System Department

Suzuki Motor Corporation

E-mail: [email protected]ki.co.jp

Fax: (+81) 53-448-1497

Procedure for Changing SCAN Certificate

5. Trouble Shooting

Trouble Shooting

Flow

If you have any problem regarding connection to SCAN, please follow the following flow

and try to solve the problem.

I cannot access to SCAN.

Can you connect to your

Internet service provider

(ISP)?

The problem is in the connection

with your Internet service provider

(ISP). Please ask network

administrator of your company.

Is SCAN certificate installed

correctly?

Is the login screen of SCAN

shown?

A certain problem is in a SCAN

system or your configuration of

Internet Explore is inappropriate.

Please contact SCAN administrator

with the message of your Internet

Explorer (a screen copy is the best).

Re-install the certificate and try to

access to SCAN again.

Now you can use SCAN system.

1.0

2.0 2.1

3.0

3.1

1.0

Check connection

to ISP

Try to access popular web sites (http://www.yahoo.com

etc) in order to check connection to

your Internet service provider (ISP).

Procedure for Changing SCAN Certificate

2.0

Check installation

of certificate

Start Internet Explorer and Choose [Internet Options] in [Tools] menu.

Choose [Content] tab and press [Certificates …] button in the Certificates box, then

Certificate Manager window will be shown.

Make sure that a certificate issued by SUZUKI TRUSTED NETWORK CA exists in

[Personal] tab and the Expiration date is valid.

Procedure for Changing SCAN Certificate

3.0

SCAN login

screen

When you get following screen on your computer, you can use SCAN system.

Suzuki SCAN CLIENT CERTIFICATE - Installation guide

Suzuki SCAN CLIENT CERTIFICATE - Installation guide

Suzuki SCAN CLIENT CERTIFICATE - Installation guide

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