Cisco 7821 User manual

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified

Communications Manager 10.0 (SIP)

First Published: October 25, 2013

Last Modified: September 19, 2014

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Tel: 408 526-4000

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Fax: 408 527-0883

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,

INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,

EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH

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CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15

of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15

of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference

will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are

encouraged to try to correct the interference by using one or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version

©

1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.

CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF

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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT

LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS

HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network

topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional

and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

©

CONTENTS

CHAPTER 1

Getting Started 1

Accessibility Features 1

Cisco IP Phone 7821 1

Phone Connections 1

Buttons and Hardware 3

Phone Screen 6

Cisco IP Phone 7841 6

Phone Connections 6

Buttons and Hardware 8

Phone Screen 11

Cisco IP Phone 7861 11

Phone Connections 11

Buttons and Hardware 13

Phone Screen 15

Power Requirements 16

Power Save and Power Save Plus 16

Power Save 16

Power Save Plus 16

Additional Information 17

CHAPTER 2

Phone Setup 19

Connect Footstand 19

Adjust the Handset Rest 19

CHAPTER 3

Basic Operations 21

Clean the Phone Display 21

Make Calls 22

Predial a Number 22

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Place a Call Using the Speakerphone 22

Place a Call Using a Headset 23

Release a Call and Start Another Call 23

Dial an International Number 23

Redial a Number 24

Answer Calls 24

Answer Call Using PickUp 24

Answer Call Using Group PickUp and Group PickUp Number 24

Answer Call Using Group PickUp and Phone Number 25

Answer a Call Using Other PickUp 25

Automatically Answer Calls 25

Respond to Call Waiting Notification 26

Manage Calls 27

Divert a Call 27

Forward All Calls 27

Transfer a Call to Another Number 28

Swap Between Calls 28

Mute Phone 29

Monitor and Record Calls 29

Hold Calls 29

Swap Between Active and Held Calls 29

Put a Call on Hold by Answering a New Call 29

Respond to a Hold Reversion Notification 30

Determine If A Shared Line Is On Hold 30

Remote Hold 30

Setup Call Back Notification 30

Call Park 31

Park a Call Using Assisted Directed Call Park 31

Park a Call Using Manual Directed Call Park 32

Manage Intercom Calls 32

Place a Dedicated Intercom Call 32

Place a Dialable Intercom Call 33

Receive Intercom Call 33

View Phone Information 33

Sign In To the Cisco Unified Communications Self Care Portal 34

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Contents

CHAPTER 4

Contacts 35

Corporate Directory 35

Dial Contact from Search 35

Search and Dial While on Call 36

Personal Directory 36

Add Personal Directory Entry 37

Edit Personal Directory Entry 37

Delete Personal Directory Entry 37

Sign In and Out of Personal Directory 38

Dial Number from Personal Directory 38

Search for Entry in Personal Directory 38

Fast-Dial Codes with Personal Directory 39

Assign Fast-Dial Code to Personal Directory Entry 39

Place Call Using Fast-Dial Code 39

Delete Fast-Dial Code 40

Cisco WebDialer 40

Use Cisco WebDialer with Another Online Corporate Directory 40

Change Cisco WebDialer Preferences 40

Sign Out of Cisco WebDialer 41

CHAPTER 5

Call History 43

Call History Overview 43

View Call History 44

View Call Record Details 44

Filter Call History 44

Dial From Call History 45

Edit Phone Number 45

Clear Call History 46

Delete Call Record 46

CHAPTER 6

Voicemail 47

Voicemail Overview 47

Check for Voice Messages 47

Access Voicemail 48

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Contents

Listen to Voice Messages 48

CHAPTER 7

Calling Features 49

Conference 49

Add Third Party to Conference 50

Combine Calls to Create Conference 50

Swap Between Calls Before Completing a Conference 50

View Conference Participants 51

Remove Conference Participant 51

Meet Me Conference 51

Host a Meet Me Conference 51

Join a Meet Me Conference 52

Speed Dial 52

Pause in Speed Dial 52

Place Call Using Speed-Dial Codes 53

Multilevel Precedence and Preemption 54

Make Priority Call with Login Required 55

Make Priority Call Without Login 55

Do Not Disturb 56

Turn DND On and Off 56

Line Status 56

Malicious Call Identification 57

Trace Suspicious Call 57

Cisco Extension Mobility 57

Enable Extension Mobility 58

Mobile Connect 58

Enable Mobile Connect 59

Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 59

Switch a Desk Phone Call to a Mobile Phone 59

Switch a Mobile Call to the Desk Phone 60

Hand Off a Call from a Mobile Phone to the Desk Phone 60

Hunt Groups 60

Sign In and Out of a Hunt Group 60

Display Queue Statistics 61

cBarge 61

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Contents

Join Conference on Shared Line 61

Extension Mobility 61

Enable Extension Mobility 62

CHAPTER 8

Advanced Operations 63

Call Functions 63

Agent Greeting 63

Answer 63

Client Matter Code 64

Forced Authorization Code 64

Secure and Nonsecure Indication Tones 64

Shared Lines 65

Feature Buttons and Softkeys 65

Survivable Remote Site Telephony Overview 67

CHAPTER 9

Preferences 71

Adjust Brightness 71

Adjust Headset Sidetone 71

Change Ringtone 72

Line Settings 72

Phone Services 73

CHAPTER 10

Frequently Asked Questions 75

CHAPTER 11

Troubleshooting 77

Conference Button and Softkey Unresponsive 77

Meet Me Conference Busy Tone 77

Cannot Sign In to Personal Directory 78

No Caller ID on Remote Hold 78

Cannot Access Self Care Portal 78

Security Error Message 79

CHAPTER 12

Product Safety and Security 81

Safety and Performance Information 81

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

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Contents

Power Outage 81

External Devices 81

Bluetooth Wireless Headset Performance 82

Power Information 82

FCC Compliance Statements 82

FCC Part 15.21 Statement 82

FCC RF Radiation Exposure Statement 82

FCC Receivers and Class B Digital Statement 83

Cisco Product Security Overview 83

CHAPTER 13

Warranty 85

Cisco One-Year Limited Hardware Warranty Terms 85

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

viii

Contents

CHAPTER 1

Getting Started

•

Accessibility Features, page 1

•

Cisco IP Phone 7821, page 1

•

Cisco IP Phone 7841, page 6

•

Cisco IP Phone 7861, page 11

•

Power Requirements, page 16

•

Power Save and Power Save Plus, page 16

•

Additional Information, page 17

Accessibility Features

The Cisco IP Phones 7821, 7841, and 7861 provide accessibility features for the vision impaired, the blind,

and the hearing and mobility impaired.

For detailed information about the accessibility features on these phones, see: http://www.cisco.com/en/US/

products/ps13220/products_feature_guides_list.html

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Cisco IP Phone 7821

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

1

Access port (10/100 PC) connection.5DC adaptor port (DC48V) (optional).1

Auxiliary port (optional).6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

Analog headset connection (optional).8Network port (10/100 SW) connection. IEEE

802.3af power enabled.

4

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

2

Getting Started

Phone Connections

Buttons and Hardware

Indicates an incoming call (flashing red) or new voice message (steady

red).

Handset light strip1

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

3

Getting Started

Buttons and Hardware

Depending on how your system administrator sets up the phone,

programmable feature buttons (on each side of the phone screen) provide

access to:

•

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

speed-dial features)

•

Web-based services (for example, a Personal Address Book button)

•

Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

•

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

or logged into Hunt Group

•

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

Programmable feature

buttons

2

Shows information about your phone, such as directory number, active

call and line status, call duration, softkey options, speed dials, placed calls,

and phone menu listings.

Phone screen3

Depending on how your system administrator sets up the phone, enable

softkey options displayed on your phone screen.

Softkey buttons4

The Navigation and Select button allows you to scroll through menus,

highlight items and select the highlighted item.

Navigation and Select

button

5

Places an active call on hold and resumes the held call.

Hold/Resume button

6

Creates a conference call.Conference button7

Transfers a call.Transfer button8

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

4

Getting Started

Buttons and Hardware

Toggles the speakerphone on or off. When the speakerphone is on, the

button is lit.

Speakerphone button9

Toggles the headset on or off. When the headset is on, the button is lit.Headset button10

Toggles the microphone on or off. When the microphone is muted, the

button is lit.

Mute button11

Allows you to dial phone numbers, enter letters, and select menu items

(by entering the item number).

Keypad12

Controls the handset, headset, and speakerphone volume (off hook) and

the ringer volume (on hook).

Volume button

13

Opens or closes the Directories menu. Use the Contacts button to access

personal and corporate directories.

Contacts button14

Opens or closes the Applications menu. Use the Applications button to

access call history, user preferences, phone settings, accessories, subscribed

phone services, and phone model information.

Applications button15

Autodials your voice messaging system (varies by system).Messages button16

Phone handset.Handset17

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

5

Getting Started

Buttons and Hardware

Phone Screen

Displays date, time, and directory number.Header1

Display softkeys for available features or actions.Softkey labels2

Cisco IP Phone 7841

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

6

Getting Started

Phone Screen

Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V) (optional).1

Auxiliary port (optional).6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

Analog headset connection (optional).8Network port (10/100/1000 SW) connection.

IEEE 802.3af power enabled.

4

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

7

Getting Started

Phone Connections

Buttons and Hardware

Indicates an incoming call (flashing red) or new voice message (steady

red).

Handset light strip1

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

8

Getting Started

Buttons and Hardware

Depending on how your system administrator sets up the phone,

programmable feature buttons (on each side of the phone screen) provide

access to:

•

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

speed-dial features)

•

Web-based services (for example, a Personal Address Book button)

•

Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

•

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

or logged into Hunt Group

•

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

Programmable feature

buttons

2

Shows information about your phone, such as directory number, active

call and line status, call duration, softkey options, speed dials, placed calls,

and phone menu listings.

Phone screen3

Depending on how your system administrator sets up the phone, enable

softkey options displayed on your phone screen.

Softkey buttons4

The Navigation and Select button allows you to scroll through menus,

highlight items and select the highlighted item.

Navigation and Select

button

5

Places an active call on hold and resumes the held call.

Hold/Resume button

6

Creates a conference call.Conference button7

Transfers a call.Transfer button8

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

9

Getting Started

Buttons and Hardware

Toggles the speakerphone on or off. When the speakerphone is on, the

button is lit.

Speakerphone button9

Toggles the headset on or off. When the headset is on, the button is lit.Headset button10

Toggles the microphone on or off. When the microphone is muted, the

button is lit.

Mute button11

Allows you to dial phone numbers, enter letters, and select menu items

(by entering the item number).

Keypad12

Controls the handset, headset, and speakerphone volume (off hook) and

the ringer volume (on hook).

Volume button

13

Opens or closes the Directories menu. Use the Contacts button to access

personal and corporate directories.

Contacts button14

Opens or closes the Applications menu. Use the Applications button to

access call history, user preferences, phone settings, and phone model

information.

Applications button15

Autodials your voice messaging system (varies by system).Messages button16

Phone handset.Handset17

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

10

Getting Started

Buttons and Hardware

Phone Screen

Displays date, time, and directory number.Header1

Displays text label and icon for phone or intercom

line, speed-dial numbers, or services, depending

on your configuration.

Line text label with icon2

Displays line label and call details for the primary

line, and other phone information such as placed

calls, speed dials, and phone menu listings.

Primary line details and other phone information3

Displays line label and call details for the secondary

line, and other phone information such as placed

calls, speed dials, and phone menu listings.

Secondary line details and other phone

information

4

Display softkeys for available features or actions.Softkey labels5

Cisco IP Phone 7861

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

11

Getting Started

Phone Screen

Access port (10/100 PC) connection.5DC adaptor port (DC48V).1

Auxiliary port.6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

Analog headset connection (optional).8Network port (10/100 SW) connection. IEEE

802.3af power enabled.

4

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

12

Getting Started

Phone Connections

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