Cisco 7841 User manual

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Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco
Unified Communications Manager 10.0 (SIP)
First Published: October 25, 2013
Last Modified: September 19, 2014
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CONTENTS
Preface
Preface xi
Overview xi
Audience xi
Guide Conventions xi
Related Documentation xiii
Cisco IP Phone 7800 Series Documentation xiii
Cisco Unified Communications Manager Documentation xiii
Cisco Business Edition 3000 Documentation xiii
Cisco Business Edition 6000 Documentation xiii
Documentation, Support, and Security Guidelines xiii
Cisco Product Security Overview xiv
PART I
About the Cisco IP Phone 1
CHAPTER 1
Technical Details 3
Physical and Operating Environment Specifications 3
Cable Specifications 4
Network and Computer Port Pinouts 5
Network Port Connector 5
Computer Port Connector 5
Phone Power Requirements 6
Power Outage 7
Power Reduction 7
Supported Network Protocols 8
VLAN Interaction 12
Cisco Unified Communications Manager Interaction 13
Cisco Unified Communications Manager Express Interaction 13
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External Devices 14
CHAPTER 2
Cisco IP Phone Hardware 17
Cisco IP Phone Hardware Overview 17
Cisco IP Phone 7821 18
Phone Connections 18
Buttons and Hardware 19
Cisco IP Phone 7841 22
Phone Connections 22
Buttons and Hardware 23
Cisco IP Phone 7861 26
Phone Connections 26
Buttons and Hardware 27
Terminology Differences 29
PART II
Cisco IP Phone Installation 31
CHAPTER 3
Cisco IP Phone Installation 33
Verify Network Setup 33
Enable Autoregistration for Phone 34
Install Cisco IP Phone 35
Set Up Phone From Setup Menus 36
Apply Phone Password 38
Text and Menu Entry From Phone 38
Configure Network Settings 39
Set Domain Name Field 39
Set Admin VLAN ID Field 40
Set PC VLAN Field 40
Set SW Port Configuration Field 40
Set PC Port Configuration Field 40
Set DHCP Enabled Field 41
Set IP Address Field 41
Set Subnet Mask Field 41
Set Default Router Field 41
Set DNS Server Fields 42
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Set Alternate TFTP Field 42
Set TFTP Server 1 Field 42
Set TFTP Server 2 Field 43
Verify Phone Startup 43
Configure Phone Services for Users 43
CHAPTER 4
Cisco Unified Communications Manager Phone Setup 45
Determine Phone MAC Address 45
Set Up Cisco IP Phone 45
Phone Addition Methods 50
Add Phones Individually 50
Add Phones Using BAT Phone Template 51
Add Users to Cisco Unified Communications Manager 51
Add a User from an External LDAP Directory 52
Add User Directly to Cisco Unified Communications Manager 52
Add User to End User Group 53
Associate Phones with Users 54
Surviveable Remote Site Telephony 54
CHAPTER 5
Self Care Portal Management 57
Self Care Portal Overview 57
Set Up Access to Self Care Portal 58
Customize Self Care Portal Display 58
PART III
Hardware and Accessory Installation 59
CHAPTER 6
Cisco IP Phone Accessories 61
Cisco IP Phone Accessories Overview 61
Connect Footstand 61
Headsets 62
Audio Quality 62
Analog Headsets 63
Enable Wideband on Analog Headsets 63
Enable Wideband Codec on Analog Headsets 63
Wired Headsets 64
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Connect Wired Headset 64
Disable Wired Headset 64
Wireless Headset 65
Enable Electronic Hookswitch 65
CHAPTER 7
Wall Mounts 67
Non-Lockable Wall Mount Components 67
Install Non-Lockable Wall Mount Kit 69
Remove Phone From Non-Lockable Wall Mount 74
Adjust the Handset Rest 75
PART IV
Cisco IP Phone Administration 77
CHAPTER 8
Cisco IP Phone Security 79
Cisco IP Phone Security Overview 79
View Current Security Features on Phone 80
View Security Profiles 80
Supported Security Features 80
Set Up Locally Significant Certificate 82
Phone Call Security 83
Secure Conference Call Identification 84
Secure Phone Call Identification 85
802.1x Authentication 85
CHAPTER 9
Cisco IP Phone Customization 87
Custom Phone Rings 87
Set Up Custom Phone Ring 87
Custom Ring File Formats 88
Set Up Wideband Codec 89
Set Up Idle Display 90
CHAPTER 10
Phone Features and Setup 91
Cisco IP Phone User Support 92
Telephony Features for Cisco IP Phone 92
Feature Buttons and Softkeys 111
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Disable Speakerphone 113
Schedule Power Save for Cisco IP Phone 113
Schedule Power Save Plus (EnergyWise) on Cisco IP Phone 115
Set Up AS-SIP 117
Enable Agent Greeting 119
Set Up Do Not Disturb 120
Set Up Monitoring and Recording 120
Set Up Power Negotiation for LLDP 121
Set Up cBarge 121
Set Up Automatic Port Synchronization 122
Set Up SSH Access 122
Set Up Call Forward Notification 123
Set Up Client Matter Codes 124
Enable Line Status for Call Lists 124
Set Up Forced Authorization Codes 125
Set Up Incoming Call Toast Timer 125
Set Up Peer Firmware Sharing 126
Set Up Remote Port Configuration 127
Enable Device Invoked Recording 128
Set Headset Sidetone Control 128
Enable Call History Shared Line 128
Control Phone Web Page Access 129
UCR 2008 Setup 129
Set Up UCR 2008 in Common Device Configuration 130
Set Up UCR 2008 in Common Phone Profile 130
Set Up UCR 2008 in Enterprise Phone Configuration 131
Set Up UCR 2008 in Phone 131
Set Up Softkey Template 132
Set Minimum Ring Volume 134
Set Up Join and Direct Transfer Policy 135
Set Up HTTPS for Phone Services 135
Phone Button Templates 136
Modify Phone Button Template 136
Set Up PAB or Speed Dial as IP Phone Service 137
Modify Phone Button Template for PAB or Fast Dial 138
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Set Up RTP/sRTP Port Range 138
CHAPTER 11
Corporate and Personal Directory Setup 141
Corporate Directory Setup 141
Personal Directory Setup 141
User Personal Directory Entries Setup 142
Download Cisco IP Phone Address Book Synchronizer 142
Cisco IP Phone Address Book Synchronizer Deployment 142
Install Synchronizer 143
Set Up Synchronizer 143
PART V
Cisco IP Phone Troubleshooting 145
CHAPTER 12
Monitoring Phone Systems 147
Monitoring Phone Systems Overview 147
Cisco IP Phone Status 147
Display Model Information Window 148
Display Status Menu 148
Display Status Messages Window 148
Status Messages Fields 149
Display Network Statistics Window 153
Network Statistics Fields 154
Display Call Statistics Window 157
Call Statistics Fields 157
Display Security Configuration Window 158
Security Configuration Fields 159
Cisco IP Phone Web Page 159
Access Web Page for Phone 160
Device Information 160
Network Setup 161
Network Statistics 168
Ethernet Information Web Page 168
Access Area and Network Area Web Pages 169
Device Logs 171
Streaming Statistics 171
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CHAPTER 13
Troubleshooting 175
General Troubleshooting Information 175
Startup Problems 177
Cisco IP Phone Does Not Go Through Normal Startup Process 177
Cisco IP Phone Does Not Register with Cisco Unified Communications Manager 178
Phone Displays Error Messages 178
Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager
178
Phone Cannot Connect to TFTP Server 178
Phone Cannot Connect to Server 179
Phone Cannot Connect Using DNS 179
Cisco Unified Communications Manager and TFTP Services Are Not Running 179
Configuration File Corruption 180
Cisco Unified Communications Manager Phone Registration 180
Cisco IP Phone Cannot Obtain IP Address 180
Cisco IP Phone Reset Problems 180
Phone Resets Due to Intermittent Network Outages 181
Phone Resets Due to DHCP Setting Errors 181
Phone Resets Due to Incorrect Static IP Address 181
Phone Resets During Heavy Network Usage 181
Phone Resets Due to Intentional Reset 182
Phone Resets Due to DNS or Other Connectivity Issues 182
Phone Does Not Power Up 182
Phone Cannot Connect to LAN 183
Cisco IP Phone Security Problems 183
CTL File Problems 183
Authentication Error, Phone Cannot Authenticate CTL File 183
Phone Cannot Authenticate CTL File 183
CTL File Authenticates but Other Configuration Files Do Not Authenticate 184
ITL File Authenticates but Other Configuration Files Do Not Authenticate 184
TFTP Authorization Fails 184
Phone Does Not Register 184
Signed Configuration Files Are Not Requested 185
802.1X Authentication Problems 185
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802.1X Enabled on Phone but Phone Does Not Authenticate 186
802.1X Not Enabled 186
Factory Reset of Phone Has Deleted 802.1X Shared Secret 187
Audio Problems 187
No Speech Path 187
Choppy Speech 187
General Telephone Call Problems 188
Phone Call Cannot Be Established 188
Phone Does Not Recognize DTMF Digits or Digits Are Delayed 188
Troubleshooting Procedures 189
Check TFTP Settings 189
Determine DNS or Connectivity Issues 189
Check DHCP Settings 190
Create New Phone Configuration File 191
Identify 802.1X Authentication Problems 191
Verify DNS Settings 192
Start Service 192
Additional Troubleshooting Information 193
Control Debug Information from Cisco Unified Communications Manager 193
CHAPTER 14
Maintenance 195
Basic Reset 195
Perform Factory Reset Phone Keypad 196
Perform Factory Reset from Phone Menu 196
Remove CTL File 197
Quality Report Tool 197
Voice Quality Monitoring 197
Voice Quality Troubleshooting Tips 198
Cisco IP Phone Cleaning 198
CHAPTER 15
International User Support 199
Unified Communications Manager Endpoints Locale Installer 199
International Call Logging Support 199
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0
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Contents
Preface
•
Overview, page xi
•
Audience, page xi
•
Guide Conventions, page xi
•
Related Documentation, page xiii
•
Documentation, Support, and Security Guidelines, page xiii
Overview
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager
(SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones
on a VoIP network.
Because of the complexity of an IP telephony network, this guide does not provide complete and detailed
information for procedures that you need to perform in Cisco Unified Communications Manager or other
network devices.
Audience
Network engineers, system administrators, and telecom engineers should review this guide to learn the steps
that are required to set up Cisco IP phones. The tasks described in this document involve configuring network
settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified
Communications Manager.
Guide Conventions
This document uses the following conventions:
DescriptionConvention
Commands and keywords are in boldface.boldface font
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
xi
DescriptionConvention
Arguments for which you supply values are in italics.italic font
Elements in square brackets are optional.[ ]
Alternative keywords are grouped in braces and separated by vertical bars.{ x | y | z }
Optional alternative keywords are grouped in brackets and separated by vertical
bars.
[ x | y | z ]
A nonquoted set of characters. Do not use quotation marks around the string or the
string will include the quotation marks.
string
Terminal sessions and information the system displays are in screen font.screen font
Information you must enter is in input font.input font
Arguments for which you supply values are in italic screen font.italic screen font
The symbol ^ represents the key labeled Control - for example, the key combination
^D in a screen display means hold down the Control key while you press the D key.
^
Nonprinting characters such as passwords are in angle brackets.< >
Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.
Note
Means reader be careful. In this situation, you might do something that could result in equipment damage
or loss of data.
Caution
Warnings use the following convention:
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with
standard practices for preventing accidents. Use the statement number provided at the end of each warning
to locate its translation in the translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Attention
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0
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Preface
Guide Conventions
Related Documentation
Use the following sections to obtain related information.
Cisco IP Phone 7800 Series Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications
Manager release. Navigate from the following documentation URL:
http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/
tsd-products-support-general-information.html
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific
to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/
tsd-products-support-series-home.html
Cisco Business Edition 3000 Documentation
See the Cisco Business Edition 3000 Documentation Guide and other publications that are specific to your
Cisco Business Edition 3000 release. Navigate from the following documentation URL:
http://www.cisco.com/c/en/us/support/unified-communications/business-edition-3000/
tsd-products-support-series-home.html
Cisco Business Edition 6000 Documentation
Refer to the Cisco Business Edition 6000 Documentation Guide and other publications that are specific to
your Cisco Business Edition 6000 release. Navigate from the following URL:
http://www.cisco.com/c/en/us/support/unified-communications/business-edition-6000/
tsd-products-support-series-home.html
Documentation, Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, reviewing
security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New
in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS Version 2.0.
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
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Preface
Related Documentation
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing
import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority
to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible
for compliance with U.S. and local country laws. By using this product you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/
policiesandregulations/ear/index.htm.
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0
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Preface
Cisco Product Security Overview
PART I
About the Cisco IP Phone
•
Technical Details, page 3
•
Cisco IP Phone Hardware, page 17
CHAPTER 1
Technical Details
•
Physical and Operating Environment Specifications, page 3
•
Cable Specifications, page 4
•
Network and Computer Port Pinouts, page 5
•
Phone Power Requirements, page 6
•
Supported Network Protocols, page 8
•
VLAN Interaction, page 12
•
Cisco Unified Communications Manager Interaction, page 13
•
Cisco Unified Communications Manager Express Interaction, page 13
•
External Devices, page 14
Physical and Operating Environment Specifications
The following table shows the physical and operating environment specifications for the Cisco IP Phone 7821,
7841, and 7861.
Table 1: Physical and Operating Specifications
Value or rangeSpecification
32° to 104°F (0° to 40°C)Operating temperature
10% to 90% (noncondensing)Operating relative
humidity
14° to 140°F (–10° to 60°C)
Storage temperature
8.14 in. (207 mm)Height
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
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Value or rangeSpecification
• Cisco IP Phone 7821— 8.11 in. (206 mm)
• Cisco IP Phone 7841— 8.11 in. (206 mm)
• Cisco IP Phone 7861— 10.42 in. (264.91 mm)
Width
1.1 in. (28 mm)Depth
• Cisco IP Phone 7821— 0.867 kg
• Cisco IP Phone 7841— 0.868 kg
• Cisco IP Phone 7861— 1.053 kg
Weight
• 100-240 VAC, 50-60 Hz, 0.5 A—when using the AC adapter
• 48 VDC, 0.2 A—when using the in-line power over the network cable
Power
Cisco IP Phone 7821, 7841, and 7861:
•
Category 3/5/5e for 10-Mbps cables with 4 pairs
•
Category 5/5e for 100-Mbps cables with 4 pairs
Cables have 4 pairs of wires for a total of 8
conductors.
Note
Cisco IP Phone 7841: Category 5/5e for 1000-Mbps cables with 4 pairs
Cables
As supported by the Ethernet Specification, it is assumed that the maximum
cable length between each Cisco IP Phone and the switch is 100 meters (330 feet).
Distance Requirements
Cable Specifications
•
RJ-9 jack (4-conductor) for handset and headset connection.
•
RJ-45 jack for the LAN 10/100BaseT connection (on Cisco IP Phones 7821 and 7861) and the LAN
1000BaseT connection (on the Cisco IP Phone 7841).
•
RJ-45 jack for a second 10/100BaseT compliant connection (on Cisco IP Phones 7821 and 7861) and
the LAN 1000BaseT connection (on the Cisco IP Phone 7841).
•
48-volt power connector.
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0
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Cable Specifications
Network and Computer Port Pinouts
Although both the network and computer (access) ports are used for network connectivity, they serve different
purposes and have different port pinouts.
•
The network port is the 10/100 SW port (The Cisco IP Phone 7841 has a 10/100/1000 SW network port).
•
The computer (access) port is the 10/100 PC port (The Cisco IP Phone 7841 has a 10/100/1000 PC
computer port).
Network Port Connector
The following table describes the network port connector pinouts.
Table 2: Network Port Connector Pinouts
FunctionPin number
BI_DA+1
BI_DA-2
BI_DB+3
BI_DC+4
BI_DC-5
BI_DB-6
BI_DD+7
BI_DD-8
BI stands for bidirectional, while DA, DB, DC and DD stand for Data A, Data B, Data C and Data
D respectively.
Note
Computer Port Connector
The following table describes the computer port connector pinouts.
Table 3: Computer (Access) Port Connector Pinouts
FunctionPin number
BI_DB+1
BI_DB-2
Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP)
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Network and Computer Port Pinouts
FunctionPin number
BI_DA+3
BI_DD+4
BI_DD-5
BI_DA-6
BI_DC+7
BI_DC-8
BI stands for bidirectional, while DA, DB, DC and DD stand for Data A, Data B, Data C and Data
D respectively.
Note
Phone Power Requirements
The Cisco IP Phone 7821, 7841, and 7861 can be powered with external power or with Power over Ethernet
(PoE). A separate power supply provides external power. The switch can provide PoE through the phone
Ethernet cable.
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Cisco 7841 User manual

Category
Software
Type
User manual
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