Reliant Thermometer PB6001401 User manual

Installation and Maintenance

Octel 200 and Octel 300

Message Servers

IV

Installation

and Maintenance Manual

Serenade 2.0 and Serenade 3.0

July 1998

Lucent Technologies

Octel Messaging Division

1001 Murphy Ranch Road

Milpitas, CA 95035-7912 USA

Your

comments are welcome. They can assist us in improving our products. Please address your

comments to [email protected] or to the EMG T

echnical Publications Manager at

Lucent T

echnologies

Octel Messaging Division (OMD)

1001 Murphy Ranch Road

Milpitas, CA 95035-7912

USA

408-324-2000

www.octel.com

This manual contains confidential and proprietary information of Octel Communications Corporation, a

subsidiary of Lucent T

echnologies and is protected by the copyright laws of the United States,

international copyright treaties, and all other applicable national laws. Any unauthorized use,

reproduction, or transfer of any information in this manual is strictly prohibited.



Octel Communications Corporation, a subsidiary of Lucent Technologies. (subject to limited distribution

This manual contains information regarding technology that is protected under one or more of the

following United States patents: Nos. 4,371,752; 4,580,012; 4,580,016; 4,581,486; 4,585,906; 4,602,129;

4,640,991; 4,652,700; 4,757,525; 4,471,807; 4,747,124, 4,783,796, and others; certain foreign patents,

and other pending United States and foreign patents.

Restricted Rights Notice

Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in

subparagraphs (c) (1) of the Commercial Computer Software – Restricted Rights clause at F

AR Section

52.227-19 and restrictions set forth in the accompanying end user agreement, or (c)(1)(ii) of the Rights in

T

echnical Data and Computer Software clause at DFARS Section 252.227-7013, whichever is applicable.

Unpublished – rights reserved under the copyright laws of the United States. Lucent T

echnologies Octel

Messaging Division (OMD), 1001 Murphy Ranch Road, Milpitas, CA 95035-7912, USA.

All trademarks identified by the



or



symbol are trademarks or registered trademarks, respectively

, of

Octel Communications Corporation, a subsidiary of Lucent Technologies. All other trademarks belong to

their respective owners.

This 3-volume Installation and Maintenance Manual supports the Octel 200 and Octel 300.

Part Number PB60014–01

July 1998

Printed in USA

   

Octel

Overture 200/300 Serenade 3.0

PB60014–01

 

     

This

equipment complies with Part 68 of the FCC rules. On the back of this equipment is a label that

contains, among other information, the FCC registration number and ringer equivalence number (REN)

for this equipment. If requested, this information must be provided to the telephone company

.

The REN is used to determine the quantity of devices that can be connected to the telephone line.

Excessive RENs on the telephone line may result in the device not ringing in response to an incoming

call. In most but not all areas, the sum of the RENs should not exceed five(5.0). T

o be certain of the

number of devices that may be connected to the line, as determined by the total RENs contact the

telephone company for the maximum REN in your area.

If this equipment causes harm to the telephone network, the telephone, the telephone company will notify

you in advance that temporary discontinuance of service may be required. If advance notice is not

practical, the telephone company will notify the customer as soon as possible. Also, you will be advised

of your right to file a complaint with the FCC.

The telephone company may make changes in its facilities, equipment, operations, or procedures that

could af

fect the operation of the equipment. If this happens, the telephone company will provide advance

notice in order for you to make the necessary modifications in order to maintain uninterrupted service.

If trouble is experienced with the equipment, please contact:

 T

echnical Assistance Center (T

AC) The T

AC supports distributors, GBS customers, and direct field

service engineers in the United States of America.

408-922-1822

If the trouble is causing harm to the network, the telephone company may request that you remove the

equipment from the network until the problem is resolved.

Repairs should be performed by Octel Communications Corporation or an authorized representative of

Octel Communications Corporation or the warranty or service agreement could be void.

This equipment cannot be used on telephone company-provided coin service.

Connection to Party Line Service is subject to state tarif

fs.

     

The T

elephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or

other electronic device to send any message via a telephone facsimile machine unless such message

clearly contains, in a mar

gin at the top or bottom of each transmitted page or on the first page of the

transmission, the date and time it is sent and an identification of the business, other entity

, or individual

sending the message and the telephone number of the sending machine or such business, other entity

, or

individual.

     

If

the O200 or O300 is to be used with a leased system, permission of the owner should be requested

before its connection. The O200 / O300 when using either the APIC or NPIC is intended only for

connection to a registered PBX and never directly to the network.

Octel

Overture 200/300 Serenade 3.0

PB60014–01

     

This

equipment has been tested and found to comply with the limits for a Class A digital device pursuant

to Part 15 FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when this equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency ener

gy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful interference, in which case the user will be

required to correct the interference at his/her own expense. Any changes or modifications to this

equipment not expressly approved by Octel Communications Corporation may void compliance with

FCC requirements and the user

’

s authority to operate the equipment.

Octel

Overture 200/300 Serenade 3.0

PB60014–01

  



  

Introduction

The

Octel Overture 300 message server is a 32 to 128 port voice messaging system and the Octel

Overture 200 message server is a 4 to 64 port voice messaging system. When installed at a customer

’s

site, the message server attaches to the extension lines of a P

ABX or directly to the public network via

Direct Exchange Lines.

This document section describes certain operation requirements which must be complied with in the

United Kingdom to allow connection of the message server to a P

ABX or directly to the public network.

  

Failure to comply to the requirements described in this document may invalidate the

compliance of the apparatus, thus prohibiting its connection to the network in the United

Kingdom.

  

The approval of this apparatus will be invalidated if it is used with internal software not

formally accepted by BABT. The internal software is not accessible or alterable by the user.

  

There are no user serviceable parts, or user controls, in the system enclosure.

  

Interconnection directly, or by way of other apparatus, of Octel Overture 200 ports or

Octel Overture 300 ports with ports which do not comply with the requirements of BS6301

may produce hazardous conditions on the BT network. Advice should be obtained from

a competent engineer before such a connection is made.

  

When network addresses (telephone numbers) are manually entered into the system for

autoĆcalling, care should be exercised to ensure that the addresses are correct

  

This apparatus is not to be used for making calls to the BT emergency service.

Ringer Equivalence

Under

normal operating conditions, this apparatus is not meant to form part of a multiple installation; the

port interfaces are the sole termination of the line. Additional apparatus, BT or otherwise, must not be

connected between this equipment and the P

ABX line or public network.

Octel

Overture 200/300 Serenade 3.0

PB60014–01

Functions

The

Octel Overture 200 and the Octel Overture 300 message servers have the following functions.

-

Automatically answers calls redirected on no answer or busy conditions.

-

Interrogates the caller for any messages.

-

Stores the message.

-

Forwards the message as and when appropriate.

-

When connected to a PBX, the ability to answer and transfer a call.

-

The option to place outgoing calls (through a PBX, or directly into the public network) for the

purpose of delivering messages.

And the following outcalling functions.

-

The system operator can store predetermined numbers to be dialed for outcalls within the message

server

. These numbers include pauses to allow for secondary proceed indications.

-

The message server automatically schedules multiple call repeat attempts as required for

unsuccessful outcalls. The times between calls and the number of repeat attempts conform to the

requirements of the appropriate UK specifications.

-

The message server is suitable for connection to a P

ABX that returns secondary proceed indication

through the use of dialing pauses, as described above. For PABXs that do not return secondary

proceed indication, the pauses are not used.

Pay Phones

The

Octel Overture 200 and the Octel Overture 300 message servers are not suitable as an extension to a

pay phone.

Keys

When the message server is in operation, and is not being serviced by maintenance personnel, the key to

the enclosure shall be removed to prevent user (operator) access.

Outcall Configuration Requirements

The

Octel Overture 200 and the Octel Overture 300 message servers have the capability to outcall via the

P

ABX or directly to the public network via Direct Exchange Lines. The message server uses

multi-frequency dialing. Loop disconnect dialing is not supported.

"  A

Failure to comply to the requirements described in this document may invalidate the

compliance of the apparatus, thus prohibiting its connection to the network in the

United Kingdom.

System Parameters

The

following System Parameters are particular to the requirements for the UK. The installation engineer

must verify that these parameters have the following assignments:

Octel

Overture 200/300 Serenade 3.0

PB60014–01

    

68 NET:REMOTE DELIVERY ATTEMPT LIMIT 20

69 NET:REMOTE DELAY BEFORE RETRY (MINUTES) 10

 Delays

in dialing strings (D character) between the P

ABX access code and the rest of the digits

must be between 3.5 and 8 seconds. Set D character timing in System Parameter 28 —

“D”

CHARACTER DELAY TIME

.

INFORMATION

Table Indices

The

following

INFORMATION Table

indices are particular to the requirements for the UK. The installation

engineer must verify that these indices have the following assignments:

     

15 OFFSITE SPEAK TIMES 4

16

OFFSITE SPEAK DELAY

5

The

values for

INFORMATION Table

Indices 15 and 16 must be set so that the total of

fhook time is less

than 60 seconds. The above values meet that specification.

Octel

Overture 200/300 Serenade 3.0

PB60014–01

  

! "      #



The

Industry Canada label identifies certified equipment. This certification means that the equipment

meets certain telecommunications network protective, operational, and safety requirements. Industry

Canada does not guarantee the equipment will operate to the user

’

s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities

of the local telecommunications company

. The equipment must also be installed using an acceptable

method of connection. In some cases, the company’

s inside wiring associated with a single line individual

service may be extended by means of a certified connector assembly (telephone extension cord). The

customer should be aware that compliance with the above conditions may not prevent degradation of

service in some situations. Communication cables provided by the user to connect to the

telecommunications network must be not less than 26 A

WG copper

.

Repairs should be performed by Octel Communications Corporation or an authorized representative of

Octel Communications Corporation or the warranty or service agreement could be void. In the event that

this equipment malfunctions, the telecommunications company may request that the equipment be

disconnected.

Users should ensure for their own protection that the electrical ground connections of the power utility

,

telephone lines, and internal metallic water pipe system, if present, are connected together

. This

precaution may be particularly important in rural areas.



Users should not attempt to make such connections themselves, but should contact the appropriate

electric inspection authority, or electrician, as appropriate. The equipment is installed by trained

personnel.

The

Load Number

(LN) assigned to each terminal device denotes the percentage of the total load to be

connected to a telephone loop which is used by the device, to prevent overloading. The termination on a

loop may consist of any combination of devices subject only to the requirement that the total of the Load

Numbers of all the devices does not exceed 100.

The load number of this product O200 / O300 is 19.

  

This

Class A digital apparatus meets all the requirements of the Canadian Interference-Causing

Equipment Regulations (ICES).

Octel

Overture 200/300 Serenade 3.0

PB60014–01

Industrie

Canada:

Cet

appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel

brouilleur du Canada (ICES).

A

VIS:

L

’étiquette de L

’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le

matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de

télécommunications. Industrie Canada n’assure toutefois pas que le matériel fonctionnera à la

satisfaction de l’utilisateur

.

A

vant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations

de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une

méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la conformité aux

conditions énoncées ci–dessous n’empechent pas la dégradation du service dans certaines situations.

Les réparations de matériel homologué doivent être ef

fectuées par un centre d’entretien canadien autorisé

designé par le fournisseur. La compagnie de télécommunications peut demander à l’utilisateur de

débrancher un appareil à la suite de reparations où de modifications ef

fectuées par l’utilisateur ou à cause

de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à terre de la source

d’éner

gie électrique, les lignes téléphoniques et les canalisations d’eau métalliques, s’il y en a, sont

raccordées ensembles. Cette précaution est particulierement importante dans les régions rurales.

AVERTISSEMENT: L

’utilisateur ne doit pas tenter de faire ces raccordements de lui–même; il doit

avoir recours à un service d’inspection des installations électriques, ou à un électricien, selon le cas.

La câble de télécommunications qui sont fournis par l’utilisateur ne doivent pas être infériers à 26 A

WG

de cuivre.

L’

Indice de Charge

(IC) assigné à chaque dispositif terminal indique, pour éviter toute surchar

ge, le

pourcentage de la charge totale qui peut être racordée à un circuit téléphonique bouclé utilisé par ce

dispositif. La terminaison du circuit bouclé peut être constituée de n’importe quelle combinaison de

dispositifs, pourvu que la somme des indices de char

ge de l’ensemble des dispositifs ne dépasse pas 100.

L

’indice de char

ge de ce produit O200 / O300 est 19.

Octel

Overture 200/300 Serenade 3.0

PB60014–01

Octel Overture 200/300       !

   "!

    

   

1.1 Understanding

the INST

ALL Program

1-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.2 Using INSTALL 1-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.3 Answering

Questions in INST

ALL 1-7.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.4 Answering

Questions About Other T

elephone Systems

1-24.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.5 Exiting

Before the INST

ALL is Complete

1-26.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

   #

2.1 Hardware 2-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

      $ 

3.1 How

the Octel Overture 200/300 W

orks with the Phone System

3-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3.2 Determining Necessary Changes 3-5.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3.3 Changes

to Central Of

fice T

runking 3-6.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3.4 Phone

System Configuration

3-8.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3.5 Implementing

the Octel Overture 200/300 on PBXs without DIL Feature

3-12.

. . . . . . . . . . . . . . . . . . . . . . . . . . .

     

4.1 Receiving

the Equipment

4-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.2 Installation

Requirements

4-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.3 PBX

Preparation

4-15.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.4 Terminal

Communications

4-16.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.5 Pin Assignments for Message Server Cards and Ports 4-21.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.6 Communicating

with the Message Server

4-35.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.7 Octel

Overture 200/300 HarDware Installation

4-37.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.8 Rack

Mount Installation, Octel Overture 300

4-40.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.9 Software

Installation

4-44.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.10 Connecting

the Phone System to the Octel Overture 200/300

4-45.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.11 Octel

Overture 200/300 T

esting 4-50.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.12 Testing

the Installation and T

elephone Changes

4-58.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Octel

Overture 200/300 Serenade 3.0

PB60014–01

  ""!

(continued)

"   "!

5.1 Overview 5-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.2 Listing

and Clearing Reports

5-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.3 System

Performance Report

5-5.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.4 Network

T

raf

fic Report

5-16.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.5 User Message Statistics 5-21.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.6 User

Calling Statistics

5-23.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.7 Disk

Usage Report

5-25.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.8 Port Statistics 5-27.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.9 Mailbox Usage 5-31.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.10 User

Status Detail

5-32.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.11 Integration

Calling Statistics

5-33.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.12 System Performance by COS 5-35.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

"  " !

6.1 Command

Summary

6-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6.2 Diagnostics 6-17

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6.3 Application Delays 6-43.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6.4 Message

Block and Message Purge

6-52.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

"   !

7.1 LOG

Command

7-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.2 Call Processing Trace (CPT) 7-5.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.3 Call

Detail Record Log

7-22.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.4 Namesend Activity T

race Log

7-40.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.5 Moves,

Add, and Changes Log

7-43.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.6 Server Activity T

race Log

7-50.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix A Call-Processing Trace Activities 7A-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

"  $!"   !    !

8.1 Boot ROM Diagnostics 8-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8.2 Hardware Errors 8-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8.3 Traffic

Peg Count T

able 8-37.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

"   #  "

9.1 Hardware

Maintenance and Diagrams

9-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9.2 Hardware

Replacement Guidelines

9-12.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9.3 Message Server Assembly Descriptions and Part Numbers 9-56.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Octel

Overture 200/300 Serenade 3.0

PB60014–01

Table of Contents

(continued)

Chapter 10 Digital Trunk Interface Card (DTIC)

10.1 Digital

T

runk Interface Card (DTIC) Overview 10-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.2 How

to Configure the DTIC

10-3.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.3 Troubleshooting

and Maintenance

10-10.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 11 LAN Card

11.1 Overview 11-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11.2 Installing

and Configuring the LAN Card

11-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11.3 Testing

the LAN Card

11-6.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11.4 Taking

the LAN Card Out of Service

11-10.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix A

Internet Addressing

11A-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix B

Simple Network Management Protocol (SNMP)

11B-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix C Octel Private MIB 11C-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 12 Procedures

12.1 Electronic

Feature Delivery

12-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12.2 Floppy Diskette Backup Procedures 12-3.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12.3 Floppy Diskette Restore Procedures 12-22.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12.4 Floppy Directory 12-39.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12.5 Errors 12-40

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12.6 Hard Disk Procedures 12-41.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12.7 Adding

Languages

12-71.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Octel

Overture 200/300 Serenade 3.0

PB60014–01

Octel Overture 200/300 Installation and Maintenance Manual

   volume

Table of Contents Ċ Figures

Chapter 1 INSTALL

1-1 Order

of Questions and Associated T

ables in the INSTALL Program

1-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 2 Hardware

2-1 Octel

Overture 200 Cabinet Shelf Structure, From the Front

2-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-2 Octel

Overture 200 Cabinet, Inside Front V

iew 2-5.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-3 Octel

Overture 200 Cabinet, Rear V

iew 2-6.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-4 Octel

Overture 200 Cabinet, Inside Rear V

iew 2-7.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-5 Octel

Overture 300 Cabinet Shelf Structure, From the Front

2-10.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-6 Octel

Overture 300 Cabinet, Inside Front V

iew 2-11.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-7 Octel

Overture 300 Cabinet, Rear V

iew 2-12.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-8 Octel

Overture 300 Cabinet, Inside Rear V

iew 2-13.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 3 Preparing the Phone System

3-1 Octel

Overture 200/300 Connection to Phone System

3-1.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-2 All

Incoming Lines Directed to the Octel Overture 200/300

3-3.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-3 Incoming

Calls Split Between Console and the Octel Overture 200/300

3-3.

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-4 Sample

Agency Letter for PE Changes

3-7.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-5 Service

Provider Letter

3-11.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-6 Directing

Incoming Calls to the Octel Overture 200/300 When the PBX Does Not Of

fer a DIL Feature

3-12.

.

Chapter 4 Installation

4-1 Octel

Overture 200 Floor Plan for Installation in the US, Canada and Mexico

4-6.

. . . . . . . . . . . . . . . . . . . . . . .

4-2 Octel

Overture 300 Floor Plan for Installation for the US, Canada, and Mexico

4-7.

. . . . . . . . . . . . . . . . . . . . . .

4-3 Octel

Overture 200 Direct-Connect Installation

4-12.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-4 Octel

Overture 300 Direct-Connect Installation

4-13.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-5 Diagram

of the Field Wiring for –48-Vdc Powered Octel Overture 200

4-14.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-6 First

and Second RS-232C Serial-Port Cable Pinouts for Connection to T

erminal Equipment (DTE)

4-17.

. . .

4-7 Octel

Overture 200/300 to External Modem Pinouts

4-18.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-8 50-Pin

Male T

elco Connector Pinouts

4-21.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-9 Octel

Overture 200/300 Cabinet Installed in 19-Inch Rack

4-40.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-10 Typical

Octel Overture 200/300 Connections

4-45.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-11 Connector Block 4-47.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-12 Example of Server-to-Block Connections 4-48.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 6 Maintenance Commands

6-1 Alarm

T

est Flow 6-38.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-2 Sequence

Used by the Octel Overture 200/300 T

o Screen Calls

6-44.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-3 Ring/No Answer Tone-T

iming Failure

6-47.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Octel

Overture 200/300 Serenade 3.0

PB60014–01

Table of Contents Ċ Figures

(continued)

Chapter 8 System Errors and Traffic Pegs

8-1 Traffic

Peg Count T

able 8-57.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 9 Hardware Replacement

9-1 Shelf

Structure in the Octel Overture 200

9-3.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-2 Inside

Front V

iew of Octel Overture 200

9-4.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-3 Octel

Overture 200 Cabinet Rear V

iew 9-5.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-4 Inside

Rear V

iew of Octel Overture 200

9-6.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-5 Shelf

Structure of Octel Overture 300

9-8.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-6 Inside

Front V

iew of Octel Overture 300

9-9.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-7 Rear V

iew of Octel Overture 300

9-10.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-8 Inside

Rear V

iew of Octel Overture 300

9-11.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-9 Card

Cage Showing a Printed Circuit Assembly and an Option Control Chip

9-13.

. . . . . . . . . . . . . . . . . . . . . . .

9-10 LED

Placement on the LAN Card

9-18.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-11 DTIC–E1

Kit Installation for the Octel Overture 200

9-22.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-12 DTIC–E1

Kit Installation for the Octel Overture 300

9-22.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-13 Fax

Application Processor

9-23.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-14 120–ohm

DTIC–E1 Adapter

9-23.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-15 Fax

Application Processor Replacement

9-24.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-16 Octel Overture 200 Hard-Disk-Drive Assembly 9-26.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-17 Octel Overture 300 Hard-Disk-Drive Assembly 9-26.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-18 Octel Overture 300 Floppy-Disk-Drive Assembly 9-28.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-19 Octel

Overture 200 Power Supply Unit

9-30.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-20 Octel Overture 300 Power Supply Assembly 9-31.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-21 Motherboard Assembly 9-36.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-22 A.C.

Backplane Power Harness Installation for Octel Overture 200

9-41.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-23 D.C.

Backplane Power Harness Installation for Octel Overture 200

9-42.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-24 Power-Filter

Assembly for 120-V

ac and 240-V

ac Domestic Octel Overture 300 9-43.

. . . . . . . . . . . . . . . . . . . . .

9-25 Power-Filter

Assembly for 240-V

ac International Octel Overture 300

9-44.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-26 Power-Filter Assembly for 48-Vdc Octel Overture 300 9-45.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-27 Octel Overture 300 Disk-Drive Backplanes 9-46.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-28 Cutaway V

iew of the Load-Resistor Assembly

9-48.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-29 Field

Wiring for –48-Vdc Powered Octel Overture 300

9-51.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-30 Option Control Chip (OCC) Assembly 9-54.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-31 Location

of Option Control Chip (OCC) in the Octel Overture 200/300

9-54.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 10 Digital Trunk Interface Card (DTIC)

10-1 DTIC

Component Layout

10-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Octel

Overture 200/300 Serenade 3.0

PB60014–01

Octel Overture 200/300 "##  # $

   %$

  ##" ( "

 #!  !&!

2-1 Octel Overture 200/300 Subsystems 2-14.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-2 Octel Overture 200 Subsystems 2-17.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-3 Octel Overture 300 Subsystems 2-18.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-4 Power

Supply Unit d.c. V

oltages 2-23.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

 #!  ! ! #  '"#

3-1 PBX

Features to Direct Trunks to the Octel Overture 200/300

3-10.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

 #!  "##

4-1 Input

Circuit Current at Nominal Operating Line V

oltage 4-5.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-2 Input

Power Requirements

4-9.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-3 Equipment

Provided by Distributor

4-14.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-4 DCE

Pinouts for Cable Connections Between the RS-232C T

erminal and the Octel Overture 200/300

4-17.

4-5 Pinouts

for External Modem Connections

4-18.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-6 Power

Supply Output Rating and Acceptable Operating Ranges

4-38.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-7 66M4-4W Connector Block Designators 4-49.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

 #!  # "

6-1 FINDMBOX Messages and Descriptions 6-24.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-2 Abbreviations

for Channel/Port State

6-35.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-3 Application

Delays for Cadence Recognition, for Determining T

one On/Tone Of

f 6-54.

. . . . . . . . . . . . . . . . . . . .

 #!   "

7-1 Trace Activity Types 7-7.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-2 Transaction

T

ype Descriptions 7-23.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-3 Descriptions

of the CDR Status That Can Be Logged

7-24.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-4 Information

Logged by T

ransaction T

ype 7-35.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-5 Call

Detail Record Size by T

ransaction T

ype 7-36.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-6 Namesend Activity Types 7-40.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-7 Event

and Aux Activities in Namesend Activity Log

7-42.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7-8 SAT Log Activity Types 7-51.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

 #!  '"# !!!"  ! "

8-1 Boot ROM Diagnostic Errors 8-2.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-2 Hardware Error T

ypes and Remedies

8-6.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Octel

Overture 200/300 Serenade 3.0

PB60014–01

   

11-1 LED

Activity on the LAN Card

11-5.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11-2 CD and CU for LAN — Messages and Descriptions 11-12.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Octel

Overture 200/300 Serenade 3.0

PB60014–01

INTRODUCTION

Do I really have to read all this?

or

What's this manual all about, and how do I use it?

Read

on. The answer to the first question is

no

; not right now

. The answer to the second question is in the

pages that follow

.

Welcome to the Octel Overture 200/300 Installation and Maintenance Manual

(I&M)

The

Octel Overture 200/300 System Administrator

’

s Manual and the Octel Overture 200/300 Installation

and Maintenance Manual (I&M) contain information about the Octel Overture 200 and the Octel

Overture 300 message servers (Octel Overture 200/300).



The I&M manual is

not

designed to be used as a standalone reference manual. T

ogether

, the SAM

and I&M are the complete reference for the Octel Overture 200/300 message servers.

The Octel Overture 200/300 SAM & I&M volumes are designed to be used by people performing a

variety of job functions at various stages of learning about and implementing Octel Overture 200/300

message servers. Some volumes educate, while others serve as a reference.

The manuals is not designed to be read straight through, or used only in reference to a question about

Octel Overture 200/300 message servers. Instead, it of

fers a structure from which to approach Octel

Overture 200/300 message servers — a sequence which closely parallels the process of discovery

,

assessment, design, and strategic implementation. It also suggests guidelines for directing readers to the

chapters that will benefit them the most, based on their interests, job functions, and customer needs.

This introduction is divided into the following segments that explain aspects of the manuals.

 Conventions

 V

olume description



Chapters to read by job function

 Pr

oduct Description

chapter descriptions

Conventions

The conventions used in this manual are described below

.

This typeface represents normal text in this manual.

The term

Octel Overtur

e 200/300

is used throughout this manual to

refer the

Octel Overture 200

and the

Octel Overture 300

message

server.

Text

Common terms

Octel

Overture 200/300 Serenade 3.0

PB60014–01

The term  is used to refer to the VMX 5000 and the

VMX 1000.

The term PBX is used to refer to Private

Automatic

Branch

Exchange

, key telephone systems, and Centrex telephone service

and

key telephone systems

.

Refer to the System Administrator's Manual,  

volume, Glossary, for a complete list of terms and definitions used

in this manual.

The Quick Reference Guide (QRG) appears at the beginning of

certain chapters and summarizes commands and key points that are

discussed in more detail within the chapter.

Octel Overture 200/300

screens are represented in the following type

face and are surrounded by a gray box:

-----SYSTEM SOFTWARE RELEASE S.X.X.X (MM/DD/YY)-----

DAY MM/DD HH:MM:SS YYYY NAME ID:XXXXXX S/N:XXXXX PBX:XX

Commands entered from a terminal are represented in this type:

@INSTAL

This partial screen is a sample of the type face and format used to

represent PBX screens:

Page 3 of 3

STATION

DISPLA

Y BUTTON ASSIGNMENTS

Keys that are entered from a telephone key pad or terminal

function keys are represented within a box.

An example of a telephone key pad entry is:

9

An example of a key on a terminal is:

Escape

Quick Reference

Guide (QRG)

Octel

Overture

200/300

screen sample

User entries

within screens

PBX screens

Keys on the

telephone key pad

and all terminals

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