HEAR.COM horizon 1Nx CIC User guide

horizon Nx CIC

User Guide

2

Content

Welcome 4

Your hearing inruments 5

Inrument type 5

Getting to know your hearing inruments 5

Components and names 6

Hearing programs 7

Features 7

Batteries 8

Battery size and handling tips 8

Replacing batteries 9

Daily use 10

Turning on and o 10

Inserting and removing the hearing inruments 11

Adjuing the volume 14

Changing the hearing program 14

Special liening situations 15

On the phone 15

Maintenance and care 16

Hearing inruments 16

Ear pieces 17

Professional maintenance 20

3

Further information 21

Safety information 21

Accessories 21

Symbols used in this document 21

Troubleshooting 22

Country-specic information 23

Service and warranty 27

4

Welcome

Thank you for choosing our hearing inruments to

accompany you through everyday life. Like anything new,

it may take you a little time to become familiar with them.

This guide, along with support from your Hearing Care

Professional, will help you underand the advantages

and greater quality of life your hearing inruments oer.

To receive the mo benet from your hearing

inruments, it is recommended that you wear them every

day, all day. This will help you get adjued to them.

CAUTION

It is important to read this user guide and the safety

manual thoroughly and completely. Follow the

safety information to avoid damage or injury.

5

Your hearing inruments

This user guide describes optional features that

your hearing inruments may or may not have.

Ask your Hearing Care Professional to indicate the

features that are valid for your hearing inruments.

Inrument type

Your hearing inruments are worn directly in the ear

canal. The inruments are not intended for children

under the age of 3 years or persons with a developmental

age of under 3 years.

The wireless functionality enables advanced audiological

features and synchronization between your two hearing

inruments.

Getting to know your hearing inruments

Your hearing inruments have no controls.

You can also ask your Hearing Care Professional

whether a smartphone app to control your

inruments is available.

6

Components and names

➋

➊ Ear piece (Click Sleeve)

➋ Microphone

➌ Battery compartment

(on/o switch)

➍ Removal cord

You can use the following andard ear pieces:

Standard ear pieces Size

Click Sleeve

(vented or closed)

Click Dome™ single

(open or closed)

Click Dome semi-open

Click Dome double

You can easily exchange the andard ear pieces. Read

more in section "Maintenance and care".

7

Hearing programs

1

2

3

4

5

6

Read more in section "Changing the hearing program".

Features

Power-on delay enables while-free insertion of

hearing inruments.

Read more in section "Turning on and o".

The tinnitus therapy feature generates a sound to

diract you from your tinnitus.

8

Batteries

When the battery is low the sound becomes weaker

or you will hear an alert signal. The battery type will

determine how long you have to replace the battery.

Battery size and handling tips

Ask your Hearing Care Professional for recommended

batteries.

Battery size: 10

● Always use the correct battery size for your hearing

inruments.

● Remove the batteries if you intend not to use the

hearing inruments for several days.

● Always carry spare batteries.

● Remove empty batteries immediately and follow your

local recycling rules for battery disposal.

9

Replacing batteries

Removing the battery:

XOpen the battery

compartment.

XRemove the battery by

hand.

Inserting the battery:

XIf the battery has a protective lm, remove it

only when you are ready to use the battery.

XInsert the battery with the

"+" symbol facing upwards.

XCarefully close the battery compartment. If you feel

resiance, the battery is not inserted correctly.

Do not attempt to close the battery compartment by

force. It can be damaged.

10

Daily use

Turning on and o

You have the following options to turn your hearing

inruments on or o.

Via battery compartment:

XTurning on: Close the battery compartment.

The default volume and hearing program are set.

XTurning o: Open the battery compartment fully.

When wearing the hearing inruments, an alert tone can

indicate when an inrument is being turned on or o.

When the power-on delay is activated, the hearing

inruments turn on after a delay of several seconds.

During this time you can insert the hearing inruments

into your ears without experiencing unpleasant feedback

whiling.

The "power-on delay" can be activated by your Hearing

Care Professional.

11

Inserting and removing the hearing inruments

CAUTION

Risk of injury!

XAlways wear the hearing inrument with an ear

piece.

XMake sure that the ear piece is completely

attached.

Inserting a hearing inrument:

XIdentify right and left hearing inrument so that you

insert it in the correct ear. The labeling or the color of

the hearing inrument indicates the side:

red color, imprinted "R" = right ear

blue color, imprinted "L" = left ear

XTake care that the ﬂap of the Click Sleeve matches the

line printed on the hearing inrument.

correct incorrect

12

XHold the hearing inrument correctly before inserting

it: Pay special attention to the removal cord indicating

the bottom. The arrow which is printed on the hearing

inrument has to point upwards.

L R

XCarefully push the hearing

inrument into the

ear canal.

XTwi it slightly until it sits

well.

Open and close

your mouth to avoid

accumulation of air in the

ear canal.

CAUTION

Risk of injury!

XInsert the hearing inrument carefully and not

too deeply into the ear.

13

● It may be helpful to insert the right hearing

inrument with the right hand and the left

hearing inrument with the left hand.

● If you have problems inserting the hearing

inrument, use the other hand to gently pull

your earlobe downwards. This opens the

ear canal and eases insertion of the hearing

inrument.

Removing a hearing inrument:

NOTICE

Never pull on the battery compartment door to

remove the hearing inrument. This could damage

your hearing inrument.

XPush lightly on the back of your ear to loosen the

hearing inrument.

XRemove the hearing inrument by pulling the removal

cord towards the back of your head.

CAUTION

Risk of injury!

XIn very rare cases the ear piece could remain in

your ear when removing the hearing inrument.

If this happens, have the ear piece removed by

a medical professional.

Clean and dry your hearing inruments after usage.

Read more in section "Maintenance and care".

14

Adjuing the volume

Your hearing inruments automatically adju the volume

to the liening situation.

XIf you prefer manual volume adjument, use a remote

control option.

An optional signal can indicate the volume change.

Changing the hearing program

Depending on the liening situation, your hearing

inruments automatically adju their sound.

Your hearing inruments may also have several hearing

programs which allow you to change the sound, if

needed. An optional signal tone can indicate the program

change.

XTo change the hearing program manually, use a

remote control option.

Refer to section "Hearing programs" for a li of your

hearing programs.

15

Special liening situations

On the phone

When you are on the phone, turn the

receiver slightly so that it does not

completely cover your ear.

Telephone program

You may prefer a certain volume when using the phone.

Ask your Hearing Care Professional to congure a

telephone program.

XSwitch to the telephone program whenever you are on

the phone.

If a telephone program is congured for your hearing

inruments, it is lied in section "Hearing programs".

16

Maintenance and care

To prevent damage it is important that you take care of

your hearing inruments and follow a few basic rules,

which will soon become a part of your daily routine.

Hearing inruments

Drying and orage

XDry your hearing inruments overnight.

XFor longer periods of non-use, ore your hearing

inruments in a dry environment with an open battery

compartment and the batteries removed.

XAsk your Hearing Care Professional for more

information.

Cleaning

For hygiene reasons and to maintain functionality, clean

your hearing inruments daily.

XClean your hearing inruments daily with a soft, dry

tissue.

XNever use running water or immerse the

devices in water.

XNever apply pressure while cleaning.

XAsk your Hearing Care Professional for recommended

cleaning products, special care sets, or more

information on how to keep your hearing inruments

in good condition.

17

Ear pieces

Cleaning

Cerumen (ear wax) may accumulate on the ear pieces.

This may aect sound quality. Clean the ear pieces daily.

XClean the

ear piece right

after removal

with a soft and

dry tissue.

This prevents

that cerumen

becomes dry

and hard.

XSqueeze the tip of the ear piece.

Exchanging

Exchange andard ear pieces approximately every

three months. Replace them sooner if you notice

cracks or other changes. The procedure for exchanging

andard ear pieces depends on the type of ear piece.

In section "Components and names", your Hearing Care

Professional has marked your type of ear piece.

18

Exchanging Click Sleeves

XGrip the Click Sleeve with your ngers and pull it o. If

you cannot grip it, turn it inside out and then pull it o.

XTake particular care that

the new Click Sleeve

clicks noticeably in place.

click

19

XWhen inalling the new Click Sleeve, take care that

the ﬂap of the Click Sleeve matches the line printed on

the device.

correct incorrect

20

Exchanging Click Domes

If you have problems removing the old Click Dome,

use the removal tool or follow the inructions on the

packaging of the Click Domes:

The removal tool is available as an accessory.

XTake particular care that the

new Click Dome attaches

with a noticeable “click”.

Professional maintenance

Your Hearing Care Professional can perform a thorough

professional cleaning and maintenance.

Ask your Hearing Care Professional for your individual

recommendation of maintenance intervals and for

support.

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