Juniper EX2200 Series User manual

EX2200 and EX2200-C Switches Hardware Guide

Modified: 2017-07-05

Juniper Networks, Inc.

1133 Innovation Way

Sunnyvale, California 94089

USA

408-745-2000

www.juniper.net

Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United

States and other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other

trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify,

transfer, or otherwise revise this publication without notice.

EX2200 and EX2200-C Switches Hardware Guide

The information in this document is current as of the date on the title page.

YEAR 2000 NOTICE

Juniper Networks hardware and software products are Year 2000 compliant. Junos OS has no known time-related limitations through the

year 2038. However, the NTP application is known to have some difficulty in the year 2036.

END USER LICENSE AGREEMENT

The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use with) Juniper Networks

software. Use of such software is subject to the terms and conditions of the End User License Agreement (“EULA”) posted at

http://www.juniper.net/support/eula.html. By downloading, installing or using such software, you agree to the terms and conditions of

that EULA.

Table of Contents

About the Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Documentation and Release Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Documentation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Requesting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Self-Help Online Tools and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Opening a Case with JTAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Part 1 Overview

Chapter 1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

EX2200 Switches Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

EX2200 Switches First View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Uplink Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Console Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Cable Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Security Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Power over Ethernet (PoE) Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Front Panel of an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Rear Panel of an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

EX2200 Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

EX2200 Switch Hardware and CLI Terminology Mapping . . . . . . . . . . . . . . . . . . . 10

Chapter 2 Chassis Components and Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chassis Physical Specifications for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . 13

Chassis Status LEDs in EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Management Port LEDs in EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Network Port and Uplink Port LEDs in EX2200 Switches . . . . . . . . . . . . . . . . . . . . 16

Chapter 3 Cooling System and Airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Cooling System and Airflow in an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . 19

Airflow Direction in Non-PoE Models of EX2200 Switches, Except for the

EX2200-C Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Airflow Direction in PoE Models of EX2200 switches, Except for the

EX2200-C Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 4 Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Power Supply in EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 5 Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Dashboard for EX Series Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Graphical Chassis Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

System Information Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Health Status Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Capacity Utilization Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Alarms Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

File System Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chassis Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Part 2 Site Planning, Preparation, and Specifications

Chapter 6 Preparation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Site Preparation Checklist for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Environmental Requirements and Specifications for EX Series Switches . . . . . . 48

General Site Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Site Electrical Wiring Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Chassis Physical Specifications for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . 54

Requirements for Mounting an EX2200 Switch on a Desktop or Wall . . . . . . . . . 55

Rack Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Cabinet Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Clearance Requirements for Airflow and Hardware Maintenance for EX2200

Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Chapter 7 Power Specifications and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Power Specifications for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

AC Power Cord Specifications for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . 62

Calculating the EX Series Switch Fiber-Optic Cable Power Budget . . . . . . . . . . . 64

Calculating the EX Series Switch Fiber-Optic Cable Power Margin . . . . . . . . . . . . 64

Chapter 8 Transceiver and Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Pluggable Transceivers Supported on EX2200 Switches . . . . . . . . . . . . . . . . . . . . 67

Pluggable Transceivers Supported on EX Series Switches . . . . . . . . . . . . . . . . . . 68

Management Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Understanding EX Series Switches Fiber-Optic Cable Signal Loss, Attenuation,

and Dispersion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Signal Loss in Multimode and Single-Mode Fiber-Optic Cable . . . . . . . . . . . 70

Attenuation and Dispersion in Fiber-Optic Cable . . . . . . . . . . . . . . . . . . . . . . 70

Chapter 9 Pinout Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Console Port Connector Pinout Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Mini-USB Port Pinout Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

USB Port Specifications for an EX Series Switch . . . . . . . . . . . . . . . . . . . . . . . . . . 74

RJ-45 Management Port Connector Pinout Information . . . . . . . . . . . . . . . . . . . . 76

RJ-45 Port, QSFP+ Port, SFP+ Port, and SFP Port Connector Pinout

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

RJ-45 to DB-9 Serial Port Adapter Pinout Information . . . . . . . . . . . . . . . . . . . . . . 81

EX2200 and EX2200-C Switches Hardware Guide

Part 3 Initial Installation and Configuration

Chapter 10 Unpacking the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Unpacking an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Parts Inventory (Packing List) for an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . 86

Registering Products—Mandatory for Validating SLAs . . . . . . . . . . . . . . . . . . . . . . 87

Chapter 11 Installing the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Installing and Connecting an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Mounting an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Mounting an EX2200 Switch on a Desk or Other Level Surface . . . . . . . . . . . . . . 92

Mounting an EX2200 Switch on Two Posts of a Rack or Cabinet . . . . . . . . . . . . . 94

Mounting an EX2200 Switch on Four Posts of a Rack or Cabinet . . . . . . . . . . . . . 97

Mounting an EX2200 Switch in a Recessed Position in a Rack or Cabinet . . . . . 100

Mounting an EX2200 Switch on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Mounting an EX2200 Switch Except the EX2200-C Model on a Wall . . . . . . 101

Mounting an EX2200-C Switch on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Mounting an EX2200 Switch On or Under a Desk Using Screws . . . . . . . . . . . . . 107

Mounting an EX2200 Switch Using the Magnet Mount . . . . . . . . . . . . . . . . . . . . . 110

Chapter 12 Connecting the Switch to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Connecting Earth Ground to an EX Series Switch . . . . . . . . . . . . . . . . . . . . . . . . . 115

Parts and Tools Required for Connecting an EX Series Switch to Earth

Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Special Instructions to Follow Before Connecting Earth Ground to a

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Connecting Earth Ground to an EX Series Switch . . . . . . . . . . . . . . . . . . . . . 120

Connecting AC Power to an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Connecting DC Power to an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Chapter 13 Connecting the Switch to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Connecting a Device to a Network for Out-of-Band Management . . . . . . . . . . . . 127

Connecting a Device to a Management Console by Using an RJ-45

Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Connecting an EX Series Switch to a ManagementConsole by Using the Mini-USB

Type-B Console Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Connecting a Fiber-Optic Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Chapter 14 Performing Initial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

EX2200 Switch Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Connecting and Configuring an EX Series Switch (CLI Procedure) . . . . . . . . . . . . 137

Connecting and Configuring an EX Series Switch (J-Web Procedure) . . . . . . . . . 140

Part 4 Installing, Maintaining, and Replacing Components

Chapter 15 Replacing Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing a Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Removing a Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Table of Contents

Chapter 16 Maintaining and Replacing Fiber-Optic Cable . . . . . . . . . . . . . . . . . . . . . . . . 153

Connecting a Fiber-Optic Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Disconnecting a Fiber-Optic Cable from a Device . . . . . . . . . . . . . . . . . . . . . . . . . 154

Maintaining Fiber-Optic Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Chapter 17 Contacting Customer Support and Returning the Chassis or

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Returning an EX2200 Switch or Component for Repair or Replacement . . . . . . . 157

Locating the Serial Number on an EX2200 Switch or Component . . . . . . . . . . . 158

Listing the Switch and Components Details with the CLI . . . . . . . . . . . . . . . 158

Locating the Chassis Serial Number ID Label on an EX2200 Switch . . . . . . 158

Contacting Customer Support to Obtain Return Material Authorization . . . . . . . 159

Packing an EX2200 Switch or Component for Shipping . . . . . . . . . . . . . . . . . . . 160

Packing a Switch for Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Packing Switch Components for Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Part 5 Troubleshooting

Chapter 18 Alarms and Syslog Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Understanding Alarm Types and Severity Levels on EX Series Switches . . . . . . . 165

Chassis Component Alarm Conditions on EX2200 Switches . . . . . . . . . . . . . . . 166

Checking Active Alarms with the J-Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . 172

Monitoring System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Part 6 Safety and Compliance Information

Chapter 19 General Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

General Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Definitions of Safety Warning Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Qualified Personnel Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Warning Statement for Norway and Sweden . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Chapter 20 Fire Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Fire Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Chapter 21 Installation Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . 189

Installation Instructions Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Chassis Lifting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Restricted Access Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Ramp Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Rack-Mounting and Cabinet-Mounting Warnings . . . . . . . . . . . . . . . . . . . . . . . . . 192

Wall-Mounting Warnings for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Grounded Equipment Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Chapter 22 Radiation and Laser Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . 199

Laser and LED Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . 199

General Laser Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Class 1 Laser Product Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Class 1 LED Product Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Laser Beam Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Radiation from Open Port Apertures Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

EX2200 and EX2200-C Switches Hardware Guide

Chapter 23 Maintenance and Operational Safety Warnings . . . . . . . . . . . . . . . . . . . . . . 203

Maintenance and Operational Safety Guidelines and Warnings . . . . . . . . . . . . . 203

Battery Handling Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Jewelry Removal Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Lightning Activity Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Operating Temperature Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Product Disposal Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Chapter 24 Electrical Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . 209

General Electrical Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . 209

Action to Take After an Electrical Accident . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Prevention of Electrostatic Discharge Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

AC Power Electrical Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

AC Power Disconnection Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

DC Power Electrical Safety Guidelines for Switches . . . . . . . . . . . . . . . . . . . . . . . 214

DC Power Disconnection Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

DC Power Grounding Requirements and Warning . . . . . . . . . . . . . . . . . . . . . . . . . 218

DC Power Wiring Sequence Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

DC Power Wiring Terminations Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Multiple Power Supplies Disconnection Warning . . . . . . . . . . . . . . . . . . . . . . . . . 222

TN Power Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Chapter 25 Agency Approvals and Compliance Statements . . . . . . . . . . . . . . . . . . . . . 225

Agency Approvals for EX Series Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Compliance Statements for EMC Requirements for EX Series Switches . . . . . . 226

Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

European Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Israel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

FCC Part 15 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Nonregulatory Environmental Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Compliance Statements for Acoustic Noise for EX Series Switches . . . . . . . . . . 230

Table of Contents

EX2200 and EX2200-C Switches Hardware Guide

List of Figures

Part 1 Overview

Chapter 1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Figure 1: Front Panel of an EX2200 Switch with 48 Gigabit Ethernet Ports . . . . . . 6

Figure 2: Front Panel of an EX2200 Switch with 24 Gigabit Ethernet Ports . . . . . . 6

Figure 3: Front Panel of an EX2200-C Switch with 12 Gigabit Ethernet Ports

(PoE+) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Figure 4: Front Panel of an EX2200-C Switch with 12 Gigabit Ethernet Ports

(non-PoE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Figure 5: Rear Panel of an EX2200 Switch with AC Power Supply . . . . . . . . . . . . . 8

Figure 6: Rear Panel of an EX2200-C-12P Switch with Heatsink . . . . . . . . . . . . . . . 9

Chapter 2 Chassis Components and Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Figure 7: Chassis Status LEDs in an EX2200 Switch Except the EX2200-C

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Figure 8: Chassis Status LEDs in an EX2200-C Switch . . . . . . . . . . . . . . . . . . . . . . 14

Figure 9: LEDs on the Management Port on an EX2200 Switch Except the

EX2200-C Switch Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 10: LEDs on the Management Port on an EX2200-C Switch . . . . . . . . . . . . 15

Figure 11: LEDs on the Network Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 12: LEDs on the Uplink Ports and Port Status Mode LEDs in an EX2200

Switch Except the EX2200-C Switch Model . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 13: Port Status Mode LEDs of the Dual-Purpose Uplink Ports of an

EX2200-C Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 3 Cooling System and Airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Figure 14: Airflow Through Non-PoE Models of EX2200 Switches Except the

EX2200-C Switch Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure15: Airflow Through PoE Models of EX2200 Switches Except the EX2200-C

Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Part 2 Site Planning, Preparation, and Specifications

Chapter 6 Preparation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Figure 16: Clearance Requirements for Airflow and Hardware Maintenance for

EX2200 Switches Except EX2200-C Switch Models . . . . . . . . . . . . . . . . . . . 57

Figure 17: Clearance Requirements for Airflow and Hardware Maintenance for

EX2200-C Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Figure 18: Airflow Through PoE Models of EX2200 Switches Except EX2200-C

Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Figure 19: Airflow Through Non-PoE Models of EX2200 Switches Except

EX2200-C Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Chapter 7 Power Specifications and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Figure 20: AC Plug Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Part 3 Initial Installation and Configuration

Chapter 11 Installing the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Figure 21: Attaching Rubber Feet to a Switch Chassis . . . . . . . . . . . . . . . . . . . . . . 93

Figure 22: Attaching a Cable Guard to an EX2200-C Switch . . . . . . . . . . . . . . . . . 93

Figure 23: Securing the EX2200-C Switch Using Security Slots . . . . . . . . . . . . . . 94

Figure 24: Attaching the Mounting Bracket Along the Front of the Switch . . . . . . 96

Figure 25: Mounting the Switch on Two Posts of a Rack . . . . . . . . . . . . . . . . . . . . 96

Figure 26: Attaching the Front-Mounting Bracket to the Side Mounting-Rail . . . . 98

Figure 27: Attaching the Side Mounting-Rail to the Switch Chassis . . . . . . . . . . . 99

Figure 28: Mounting the Switch to the Front Posts of a Rack . . . . . . . . . . . . . . . . 99

Figure 29: Sliding the Rear Mounting-Blades into the Side Mounting-Rail . . . . . 100

Figure 30: Attaching Wall-Mount Brackets to a Switch Chassis . . . . . . . . . . . . . . 102

Figure 31: Measurements for Installing Mounting Screws . . . . . . . . . . . . . . . . . . . 103

Figure 32: Mounting the Switch on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Figure 33: Measurements for Installing Mounting Screws for the EX2200-C

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Figure 34: Mounting the EX2200-C Switch on a Wall Using Screws . . . . . . . . . . 106

Figure 35: Attaching a Cable Guard to an EX2200-C Switch . . . . . . . . . . . . . . . . 106

Figure 36: Securing the EX2200-C Switch Using Security Slots . . . . . . . . . . . . . . 107

Figure 37: Measurements for Installing Mounting Screws for EX2200-C

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Figure 38: Mounting the EX2200-C Switch On or Under a Desk Using Screws . . 109

Figure 39: Attaching a Cable Guard to an EX2200-C Switch . . . . . . . . . . . . . . . . 110

Figure 40: Securing the EX2200-C Switch Using Security Slots . . . . . . . . . . . . . . 110

Figure 41: Mounting an EX2200-C Switch Using Magnet Mount . . . . . . . . . . . . . . 112

Figure 42: Attaching a Cable Guard to an EX2200-C Switch . . . . . . . . . . . . . . . . . 113

Figure 43: Securing the EX2200-C Switch Using Security Slots . . . . . . . . . . . . . . 113

Chapter 12 Connecting the Switch to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Figure 44: Connecting the Grounding Lug to a Switch Mounted on Four Posts of

a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Figure 45: Connecting a Grounding Cable to an EX Series Switch . . . . . . . . . . . . 120

Figure 46: Connecting an AC Power Cord Retainer Clip to the AC Power Cord

Inlet on an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Figure 47: Connecting an AC Power Cord to the AC Power Cord Inlet on an

EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Figure 48: Securing Ring Lugs to the Terminals on the DC Power Supply . . . . . . 125

Chapter 13 Connecting the Switch to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Figure 49: RJ-45 Connector on an Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . 127

Figure 50: Connecting a Device to a Network for Out-of-Band Management . . . 128

Figure 51: RJ-45 Connector on an Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . 128

Figure 52: Connecting a Device to a Management Console Through a Console

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Figure 53: Connecting a Device Directly to a Management Console . . . . . . . . . . . 129

EX2200 and EX2200-C Switches Hardware Guide

Figure 54: Connecting a Fiber-Optic Cable to an Optical Transceiver Installed in

a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Chapter 14 Performing Initial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Figure 55: LCD Panel in an EX3200, EX4200, EX4500, EX4550, or EX8200

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Figure 56: LCD Panel in an EX4300 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Part 4 Installing, Maintaining, and Replacing Components

Chapter 15 Replacing Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Figure 57: Installing a Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Figure 58: Removing an SFP, SFP+, XFP, or a QSFP+ Transceiver . . . . . . . . . . . . 151

Chapter 16 Maintaining and Replacing Fiber-Optic Cable . . . . . . . . . . . . . . . . . . . . . . . . 153

Figure 59: Connecting a Fiber-Optic Cable to an Optical Transceiver Installed in

a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Chapter 17 Contacting Customer Support and Returning the Chassis or

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Figure 60: Location of the Serial Number ID Label on EX2200 Switches . . . . . . 159

Part 6 Safety and Compliance Information

Chapter 24 Electrical Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Figure 61: Placing a Component into an Antistatic Bag . . . . . . . . . . . . . . . . . . . . . 212

List of Figures

EX2200 and EX2200-C Switches Hardware Guide

List of Tables

About the Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Table 1: Notice Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

Table 2: Text and Syntax Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

Part 1 Overview

Chapter 1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Table 3: EX2200 Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Table 4: CLI Equivalents of Terms Used in Documentation for EX2200

Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2 Chassis Components and Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Table 5: Physical Specifications of the EX2200 Switch Chassis . . . . . . . . . . . . . . . 13

Table 6: Chassis Status LEDs in an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . 14

Table 7: Link/Activity LED on the Management Port on EX2200 Switches . . . . . . 15

Table 8: Status LED on the Management Port on EX2200 Switches . . . . . . . . . . . 16

Table 9: Link/Activity LED on the Network Ports and Uplink Ports in EX2200

Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Table 10: Status LED on the Network Ports, Uplink Ports, and Dual-Purpose

Uplink Ports in EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 4 Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Table 11: Power Consumed by EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 5 Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 12: Details of a Virtual Chassis Member Switch . . . . . . . . . . . . . . . . . . . . . . 26

Table 13: Status of a Member Switch in a Virtual Chassis . . . . . . . . . . . . . . . . . . . . 27

Table 14: System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 15: Health Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Table 16: Capacity Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Table 17: Chassis Viewer for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Table 18: Chassis Viewer for EX2200-C Switches . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Table 19: Chassis Viewer for EX3200, EX3300, and EX4200 Switches . . . . . . . . . 33

Table 20: Chassis Viewer for EX4300 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Table 21: Chassis Viewer for EX4500 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Table 22: Chassis Viewer for EX4550 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Table 23: Chassis Viewer for EX4600 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Table 24: Chassis Viewer for EX6210 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Table 25: Chassis Viewer for EX8208 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Table 26: Chassis Viewer for EX8216 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 27: Chassis Viewer for XRE200 External Routing Engines . . . . . . . . . . . . . . 42

Part 2 Site Planning, Preparation, and Specifications

Chapter 6 Preparation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Table 28: Site Preparation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Table 29: EX Series Switch Environmental Tolerances . . . . . . . . . . . . . . . . . . . . . 49

Table 30: Site Electrical Wiring Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Table 31: Physical Specifications of the EX2200 Switch Chassis . . . . . . . . . . . . . 54

Table 32: Rack Requirements and Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Table 33: Cabinet Requirements and Specifications . . . . . . . . . . . . . . . . . . . . . . . 56

Chapter 7 Power Specifications and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Table 34: AC Power Supply Electrical Specifications for EX2200 Switches . . . . . 61

Table 35: DC Power Supply Electrical Specifications for EX2200 Switches . . . . . 61

Table 36: AC Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Table 37: Estimated Values for Factors Causing Link Loss . . . . . . . . . . . . . . . . . . 65

Chapter 8 Transceiver and Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Table 38: Specifications of Cables to Connect to Management Devices . . . . . . . 69

Chapter 9 Pinout Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Table 39: Console Port Connector Pinout Information . . . . . . . . . . . . . . . . . . . . . . 73

Table 40: Mini-USB Type-B Console Port Pinout Information . . . . . . . . . . . . . . . . 74

Table 41: RJ-45 Management Port Connector Pinout Information . . . . . . . . . . . . . 76

Table 42: 10/100/1000BASE-T Ethernet Network Port Connector Pinout

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Table 43: SFP Network Port Connector Pinout Information . . . . . . . . . . . . . . . . . . 77

Table 44: SFP+ Network Port Connector Pinout Information . . . . . . . . . . . . . . . . 78

Table 45: QSFP+ Network Port Connector Pinout Information . . . . . . . . . . . . . . . 79

Table 46: RJ-45 to DB-9 Serial Port Adapter Pinout Information . . . . . . . . . . . . . . 81

Part 3 Initial Installation and Configuration

Chapter 10 Unpacking the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Table 47: Parts List for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Chapter 11 Installing the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Table 48: EX2200 Switch Mounting Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Chapter 12 Connecting the Switch to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Table 49: Parts and Tools Required for Connecting an EX Series Switch to Earth

Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Table 50: Special Instructions to Follow Before Connecting Earth Ground to a

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Part 5 Troubleshooting

Chapter 18 Alarms and Syslog Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Table 51: Alarm Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Table 52: Chassis Component Alarm Conditions on EX2200 Switches . . . . . . . . 167

Table 53: Summary of Key Alarm Output Fields . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Table 54: Filtering System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Table 55: Viewing System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

EX2200 and EX2200-C Switches Hardware Guide

About the Documentation

•

Documentation and Release Notes on page xv

•

Supported Platforms on page xv

•

Documentation Conventions on page xv

•

Documentation Feedback on page xvii

•

Requesting Technical Support on page xviii

Documentation and Release Notes

To obtain the most current version of all Juniper Networks

®

technical documentation,

see the product documentation page on the Juniper Networks website at

http://www.juniper.net/techpubs/.

If the information in the latest release notes differs from the information in the

documentation, follow the product Release Notes.

Juniper Networks Books publishes books by Juniper Networks engineers and subject

matter experts. These books go beyond the technical documentation to explore the

nuances of network architecture, deployment, and administration. The current list can

be viewed at http://www.juniper.net/books.

Supported Platforms

For the features described in this document, the following platforms are supported:

•

EX2200

Documentation Conventions

Table 1 on page xvi defines notice icons used in this guide.

Table 1: Notice Icons

DescriptionMeaningIcon

Indicates important features or instructions.Informational note

Indicates a situation that might result in loss of data or hardware damage.Caution

Alerts you to the risk of personal injury or death.Warning

Alerts you to the risk of personal injury from a laser.Laser warning

Indicates helpful information.Tip

Alerts you to a recommended use or implementation.Best practice

Table 2 on page xvi defines the text and syntax conventions used in this guide.

Table 2: Text and Syntax Conventions

ExamplesDescriptionConvention

To enter configuration mode, type the

configure command:

user@host> configure

Represents text that you type.Bold text like this

user@host> show chassis alarms

No alarms currently active

Represents output that appears on the

terminal screen.

Fixed-width text like this

•

A policy term is a named structure

that defines match conditions and

actions.

•

Junos OS CLI User Guide

•

RFC 1997, BGP Communities Attribute

•

Introduces or emphasizes important

new terms.

•

Identifies guide names.

•

Identifies RFC and Internet draft titles.

Italic text like this

Configure the machine’s domain name:

[edit]

root@# set system domain-name

domain-name

Represents variables (options for which

you substitute a value) in commands or

configuration statements.

Italic text like this

EX2200 and EX2200-C Switches Hardware Guide

Table 2: Text and Syntax Conventions (continued)

ExamplesDescriptionConvention

•

To configure a stub area, include the

stub statement at the [edit protocols

ospf area area-id] hierarchy level.

•

The console portis labeledCONSOLE.

Represents names of configuration

statements, commands, files, and

directories; configuration hierarchy levels;

or labels on routing platform

components.

Text like this

stub <default-metric metric>;Encloses optional keywords or variables.< > (angle brackets)

broadcast | multicast

(string1 | string2 | string3)

Indicates a choice between the mutually

exclusive keywords or variables on either

side of the symbol. The set of choices is

often enclosed in parentheses for clarity.

| (pipe symbol)

rsvp { # Required for dynamic MPLS onlyIndicates a comment specified on the

same line as the configuration statement

to which it applies.

# (pound sign)

community name members [

community-ids ]

Encloses a variable for which you can

substitute one or more values.

[ ] (square brackets)

[edit]

routing-options {

static {

route default {

nexthop address;

retain;

}

Identifies a level in the configuration

hierarchy.

Indention and braces ( { } )

Identifies a leaf statement at a

configuration hierarchy level.

; (semicolon)

GUI Conventions

•

In the Logical Interfaces box, select

All Interfaces.

•

To cancel the configuration, click

Cancel.

Represents graphical user interface (GUI)

items you click or select.

Bold text like this

In the configuration editor hierarchy,

select Protocols>Ospf.

Separates levels in a hierarchy of menu

selections.

> (bold right angle bracket)

Documentation Feedback

We encourage you to provide feedback, comments, and suggestions so that we can

improve the documentation. You can provide feedback by using either of the following

methods:

•

Online feedback rating system—On any page of the Juniper Networks TechLibrary site

at http://www.juniper.net/techpubs/index.html, simply click the stars to rate the content,

and use the pop-up form to provide us with information about your experience.

Alternately, you can use the online feedback form at

http://www.juniper.net/techpubs/feedback/.

About the Documentation

•

E-mail—Send yourcommentsto techpubs-comments@juniper.net. Include the document

or topic name, URL or page number, and software version (if applicable).

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance

Center (JTAC). If you are a customer with an active J-Care or Partner Support Service

support contract, or are covered under warranty, and need post-sales technical support,

you can access our tools and resources online or open a case with JTAC.

•

JTAC policies—For a complete understanding of our JTAC procedures and policies,

review the JTAC User Guide located at

http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf.

•

Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/.

•

JTAC hours of operation—The JTAC centers have resources available 24 hours a day,

7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online

self-service portal called the Customer Support Center (CSC) that provides you with the

following features:

•

Find CSC offerings: http://www.juniper.net/customers/support/

•

Search for known bugs: http://www2.juniper.net/kb/

•

Find product documentation: http://www.juniper.net/techpubs/

•

Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/

•

Download the latest versions of software and review release notes:

http://www.juniper.net/customers/csc/software/

•

Search technical bulletins for relevant hardware and software notifications:

http://kb.juniper.net/InfoCenter/

•

Join and participate in the Juniper Networks Community Forum:

http://www.juniper.net/company/communities/

•

Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/

To verifyservice entitlement by product serial number, use our Serial Number Entitlement

(SNE) Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

•

Use the Case Management tool in the CSC at http://www.juniper.net/cm/.

•

Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

EX2200 and EX2200-C Switches Hardware Guide

For international or direct-dial options in countries without toll-free numbers, see

http://www.juniper.net/support/requesting-support.html.

About the Documentation

EX2200 and EX2200-C Switches Hardware Guide

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