Juniper EX2200-C User manual

EX2200 and EX2200-C Switches Hardware Guide

Modified: 2016-11-02

Juniper Networks, Inc.

1133 Innovation Way

Sunnyvale, California 94089

USA

408-745-2000

www.juniper.net

Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United

States and other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other

trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify,

transfer, or otherwise revise this publication without notice.

EX2200 and EX2200-C Switches Hardware Guide

The information in this document is current as of the date on the title page.

YEAR 2000 NOTICE

Juniper Networks hardware and software products are Year 2000 compliant. Junos OS has no known time-related limitations through the

year 2038. However, the NTP application is known to have some difficulty in the year 2036.

END USER LICENSE AGREEMENT

The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use with) Juniper Networks

software. Use of such software is subject to the terms and conditions of the End User License Agreement (“EULA”) posted at

http://www.juniper.net/support/eula.html. By downloading, installing or using such software, you agree to the terms and conditions of

that EULA.

Table of Contents

About the Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Documentation and Release Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Documentation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

Requesting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx

Self-Help Online Tools and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . xx

Opening a Case with JTAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx

Part 1 Overview

Chapter 1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

EX2200 Switches Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

EX2200 Switches First View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Uplink Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Console Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Cable Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Security Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Power over Ethernet (PoE) Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Front Panel of an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Rear Panel of an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

EX2200 Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

EX2200 Switch Hardware and CLI Terminology Mapping . . . . . . . . . . . . . . . . . . . 10

Chapter 2 Chassis Components and Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chassis Physical Specifications for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . 13

Chassis Status LEDs in EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Management Port LEDs in EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Network Port and Uplink Port LEDs in EX2200 Switches . . . . . . . . . . . . . . . . . . . . 16

Chapter 3 Cooling System and Airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Cooling System and Airflow in an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . 19

Airflow Direction in Non-PoE Models of EX2200 Switches, Except for the

EX2200-C Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Airflow Direction in PoE Models of EX2200 switches, Except for the

EX2200-C Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 4 Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Power Supply in EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 5 Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Dashboard for EX Series Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Graphical Chassis Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

System Information Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Health Status Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Capacity Utilization Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Alarms Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

File System Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chassis Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Part 2 Site Planning, Preparation, and Specifications

Chapter 6 Preparation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Site Preparation Checklist for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Environmental Requirements and Specifications for EX Series Switches . . . . . . 49

General Site Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Site Electrical Wiring Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Chassis Physical Specifications for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . 55

Requirements for Mounting an EX2200 Switch on a Desktop or Wall . . . . . . . . . 55

Rack Requirements for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Cabinet Requirements for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Clearance Requirements for Airflow and Hardware Maintenance for EX2200

Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 7 Power Specifications and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Power Specifications for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

AC Power Cord Specifications for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . 64

Calculating the EX Series Switch Fiber-Optic Cable Power Budget . . . . . . . . . . . 66

Calculating the EX Series Switch Fiber-Optic Cable Power Margin . . . . . . . . . . . . 66

Chapter 8 Transceiver and Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Pluggable Transceivers Supported on EX2200 Switches . . . . . . . . . . . . . . . . . . . 69

Pluggable Transceivers Supported on EX Series Switches . . . . . . . . . . . . . . . . . . 101

Network Cable Specifications for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . 103

Understanding EX Series Switches Fiber-Optic Cable Signal Loss, Attenuation,

and Dispersion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Signal Loss in Multimode and Single-Mode Fiber-Optic Cable . . . . . . . . . . . 103

Attenuation and Dispersion in Fiber-Optic Cable . . . . . . . . . . . . . . . . . . . . . 104

Chapter 9 Pinout Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Console Port Connector Pinout Information for an EX Series Switch . . . . . . . . . 105

Mini-USB Port Specifications for an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . 106

USB Port Specifications for an EX Series Switch . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Management Port Connector Pinout Information for an EX2200 Switch . . . . . . 108

Network Port Connector Pinout Information for an EX2200 Switch . . . . . . . . . . 109

RJ-45 to DB-9 Serial Port Adapter Pinout Information for a Switch . . . . . . . . . . 109

EX2200 and EX2200-C Switches Hardware Guide

Part 3 Initial Installation and Configuration

Chapter 10 Unpacking the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Unpacking an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Parts Inventory (Packing List) for an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . 114

Registering Products—Mandatory for Validating SLAs . . . . . . . . . . . . . . . . . . . . . 115

Chapter 11 Installing the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Installing and Connecting an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Mounting an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Mounting an EX2200 Switch on a Desk or Other Level Surface . . . . . . . . . . . . . . 119

Mounting an EX2200 Switch on Two Posts of a Rack or Cabinet . . . . . . . . . . . . . 122

Mounting an EX2200 Switch on Four Posts of a Rack or Cabinet . . . . . . . . . . . . 124

Mounting an EX2200 Switch in a Recessed Position in a Rack or Cabinet . . . . . 128

Mounting an EX2200 Switch on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Mounting an EX2200 Switch Except the EX2200-C Model on a Wall . . . . . 128

Mounting an EX2200-C Switch on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Mounting an EX2200 Switch On or Under a Desk Using Screws . . . . . . . . . . . . . 135

Mounting an EX2200 Switch Using the Magnet Mount . . . . . . . . . . . . . . . . . . . . 138

Chapter 12 Connecting the Switch to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Connecting Earth Ground to an EX Series Switch . . . . . . . . . . . . . . . . . . . . . . . . . 143

Parts and Tools Required for Connecting an EX Series Switch to Earth

Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Special Instructions to Follow Before Connecting Earth Ground to a

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Connecting Earth Ground to an EX Series Switch . . . . . . . . . . . . . . . . . . . . . 148

Connecting AC Power to an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Connecting DC Power to an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Chapter 13 Connecting the Switch to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Connecting a Switch to a Network for Out-of-Band Management . . . . . . . . . . . 155

Connecting a Switch to a Management Console by Using an RJ-45

Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Connecting an EX2200 Switch to a ManagementConsole Using Mini-USB Type-B

Console Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Connecting a Fiber-Optic Cable to a Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Chapter 14 Performing Initial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

EX2200 Switch Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Connecting and Configuring an EX Series Switch (CLI Procedure) . . . . . . . . . . . . 167

Connecting and Configuring an EX Series Switch (J-Web Procedure) . . . . . . . . . 170

Part 4 Installing, Maintaining, and Replacing Components

Chapter 15 Replacing Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Installing a Transceiver in a Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Removing a Transceiver from a Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Table of Contents

Chapter 16 Maintaining and Replacing Fiber-Optic Cable . . . . . . . . . . . . . . . . . . . . . . . . 183

Connecting a Fiber-Optic Cable to a Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Disconnecting a Fiber-Optic Cable from a Switch . . . . . . . . . . . . . . . . . . . . . . . . 184

Maintaining Fiber-Optic Cables in Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Chapter 17 Contacting Customer Support and Returning the Chassis or

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Returning an EX2200 Switch or Component for Repair or Replacement . . . . . . . 187

Locating the Serial Number on an EX2200 Switch or Component . . . . . . . . . . . 188

Listing the Switch and Components Details with the CLI . . . . . . . . . . . . . . . 188

Locating the Chassis Serial Number ID Label on an EX2200 Switch . . . . . . 188

Contacting Customer Support to Obtain Return Material Authorization for

Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Packing an EX2200 Switch or Component for Shipping . . . . . . . . . . . . . . . . . . . . 191

Packing a Switch for Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Packing Switch Components for Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Part 5 Troubleshooting

Chapter 18 Alarms and Syslog Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Understanding Alarm Types and Severity Levels on EX Series Switches . . . . . . . 197

Chassis Component Alarm Conditions on EX2200 Switches . . . . . . . . . . . . . . . 198

Checking Active Alarms with the J-Web Interface . . . . . . . . . . . . . . . . . . . . . . . . 204

Monitoring System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Part 6 Safety and Compliance Information

Chapter 19 General Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

General Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Definitions of Safety Warning Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Qualified Personnel Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Warning Statement for Norway and Sweden . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Chapter 20 Fire Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Fire Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Chapter 21 Installation Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . 219

Installation Instructions Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Chassis Lifting Guidelines for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Restricted Access Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Ramp Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Rack-Mounting and Cabinet-Mounting Warnings . . . . . . . . . . . . . . . . . . . . . . . . 224

Wall-Mounting Warnings for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Grounded Equipment Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Chapter 22 Radiation and Laser Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . 231

Laser and LED Safety Guidelines and Warnings for Switches . . . . . . . . . . . . . . . . 231

General Laser Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Class 1 Laser Product Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Class 1 LED Product Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

EX2200 and EX2200-C Switches Hardware Guide

Laser Beam Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Radiation from Open Port Apertures Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Chapter 23 Maintenance and Operational Safety Warnings . . . . . . . . . . . . . . . . . . . . . . 237

Maintenance and Operational Safety Guidelines and Warnings . . . . . . . . . . . . . 237

Battery Handling Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Jewelry Removal Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Lightning Activity Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Operating Temperature Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Product Disposal Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Chapter 24 Electrical Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . 243

General Electrical Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . 243

Action to Take After an Electrical Accident . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Prevention of Electrostatic Discharge Damage . . . . . . . . . . . . . . . . . . . . . . . . . . 245

AC Power Electrical Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

AC Power Disconnection Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

DC Power Electrical Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

DC Power Disconnection Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

DC Power Grounding Requirements and Warning . . . . . . . . . . . . . . . . . . . . . . . . 254

DC Power Wiring Sequence Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

DC Power Wiring Terminations Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Multiple Power Supplies Disconnection Warning . . . . . . . . . . . . . . . . . . . . . . . . . 259

TN Power Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Chapter 25 Agency Approvals and Compliance Statements . . . . . . . . . . . . . . . . . . . . . . 261

Agency Approvals for EX Series Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Compliance Statements for EMC Requirements for EX Series Switches . . . . . . 262

Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

European Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Israel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

FCC Part 15 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Nonregulatory Environmental Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Compliance Statements for Acoustic Noise for EX Series Switches . . . . . . . . . . 266

Table of Contents

EX2200 and EX2200-C Switches Hardware Guide

List of Figures

Part 1 Overview

Chapter 1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Figure 1: Front Panel of an EX2200 Switch with 48 Gigabit Ethernet Ports . . . . . . 6

Figure 2: Front Panel of an EX2200 Switch with 24 Gigabit Ethernet Ports . . . . . . 6

Figure 3: Front Panel of an EX2200-C Switch with 12 Gigabit Ethernet Ports

(PoE+) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Figure 4: Front Panel of an EX2200-C Switch with 12 Gigabit Ethernet Ports

(non-PoE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Figure 5: Rear Panel of an EX2200 Switch with AC Power Supply . . . . . . . . . . . . . 8

Figure 6: Rear Panel of an EX2200-C-12P Switch with Heatsink . . . . . . . . . . . . . . . 9

Chapter 2 Chassis Components and Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Figure 7: Chassis Status LEDs in an EX2200 Switch Except the EX2200-C

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Figure 8: Chassis Status LEDs in an EX2200-C Switch . . . . . . . . . . . . . . . . . . . . . . 14

Figure 9: LEDs on the Management Port on an EX2200 Switch Except the

EX2200-C Switch Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 10: LEDs on the Management Port on an EX2200-C Switch . . . . . . . . . . . . 15

Figure 11: LEDs on the Network Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 12: LEDs on the Uplink Ports and Port Status Mode LEDs in an EX2200

Switch Except the EX2200-C Switch Model . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 13: Port Status Mode LEDs of the Dual-Purpose Uplink Ports of an

EX2200-C Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 3 Cooling System and Airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Figure 14: Airflow Through Non-PoE Models of EX2200 Switches Except the

EX2200-C Switch Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure15: Airflow ThroughPoE Models of EX2200 Switches Except the EX2200-C

Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Part 2 Site Planning, Preparation, and Specifications

Chapter 6 Preparation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Figure 16: Clearance Requirements for Airflow and Hardware Maintenance for

EX2200 Switches Except EX2200-C Switch Models . . . . . . . . . . . . . . . . . . . 59

Figure 17: Clearance Requirements for Airflow and Hardware Maintenance for

EX2200-C Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Figure 18: Airflow Through PoE Models of EX2200 Switches Except EX2200-C

Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Figure 19: Airflow Through Non-PoE Models of EX2200 Switches Except

EX2200-C Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Chapter 7 Power Specifications and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Figure 20: AC Plug Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Part 3 Initial Installation and Configuration

Chapter 11 Installing the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Figure 21: Attaching Rubber Feet to a Switch Chassis . . . . . . . . . . . . . . . . . . . . . . 120

Figure 22: Attaching a Cable Guard to an EX2200-C Switch . . . . . . . . . . . . . . . . . 121

Figure 23: Securing the EX2200-C Switch Using Security Slots . . . . . . . . . . . . . . 121

Figure 24: Attaching the Mounting Bracket Along the Front of the Switch . . . . . . 123

Figure 25: Mounting the Switch on Two Posts of a Rack . . . . . . . . . . . . . . . . . . . . 124

Figure 26: Attaching the Front-Mounting Bracket to the Side Mounting-Rail . . . 126

Figure 27: Attaching the Side Mounting-Rail to the Switch Chassis . . . . . . . . . . . 126

Figure 28: Mounting the Switch to the Front Posts of a Rack . . . . . . . . . . . . . . . . 127

Figure 29: Sliding the Rear Mounting-Blades into the Side Mounting-Rail . . . . . . 127

Figure 30: Attaching Wall-Mount Brackets to a Switch Chassis . . . . . . . . . . . . . . 130

Figure 31: Measurements for Installing Mounting Screws . . . . . . . . . . . . . . . . . . . 131

Figure 32: Mounting the Switch on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Figure 33: Measurements for Installing Mounting Screws for the EX2200-C

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Figure 34: Mounting the EX2200-C Switch on a Wall Using Screws . . . . . . . . . . 134

Figure 35: Attaching a Cable Guard to an EX2200-C Switch . . . . . . . . . . . . . . . . 134

Figure 36: Securing the EX2200-C Switch Using Security Slots . . . . . . . . . . . . . . 135

Figure 37: Measurements for Installing Mounting Screws for EX2200-C

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Figure 38: Mounting the EX2200-C Switch On or Under a Desk Using Screws . . 137

Figure 39: Attaching a Cable Guard to an EX2200-C Switch . . . . . . . . . . . . . . . . 138

Figure 40: Securing the EX2200-C Switch Using Security Slots . . . . . . . . . . . . . 138

Figure 41: Mounting an EX2200-C Switch Using Magnet Mount . . . . . . . . . . . . . 140

Figure 42: Attaching a Cable Guard to an EX2200-C Switch . . . . . . . . . . . . . . . . . 141

Figure 43: Securing the EX2200-C Switch Using Security Slots . . . . . . . . . . . . . . 141

Chapter 12 Connecting the Switch to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Figure 44: Connecting the Grounding Lug to a Switch Mounted on Four Posts of

a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Figure 45: Connecting a Grounding Cable to an EX Series Switch . . . . . . . . . . . . 148

Figure 46: Connecting an AC Power Cord Retainer Clip to the AC Power Cord

Inlet on an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Figure 47: Connecting an AC Power Cord to the AC Power Cord Inlet on an

EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Figure 48: Securing Ring Lugs to the Terminals on the DC Power Supply . . . . . . 152

Chapter 13 Connecting the Switch to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Figure 49: RJ-45 Connector on an Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . 155

Figure 50: Connecting a Switch to a Network for Out-of-Band Management . . . 156

Figure 51: RJ-45 Connector on an Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . 157

Figure 52: Connecting a Switch to a Management Console Through a Console

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Figure 53: Connecting a Switch Directly to a Management Console . . . . . . . . . . 159

EX2200 and EX2200-C Switches Hardware Guide

Figure 54: Connecting a Fiber-Optic Cable to an Optical Transceiver Installed in

a Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Chapter 14 Performing Initial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Figure 55: LCD Panel in an EX3200, EX4200, EX4500, EX4550, or EX8200

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Figure 56: LCD Panel in an EX4300 Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Part 4 Installing, Maintaining, and Replacing Components

Chapter 15 Replacing Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Figure 57: Installing a Transceiver in a Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Figure 58: Removing an SFP, SFP+, XFP, or a QSFP+ Transceiver from a

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Chapter 16 Maintaining and Replacing Fiber-Optic Cable . . . . . . . . . . . . . . . . . . . . . . . . 183

Figure 59: Connecting a Fiber-Optic Cable to an Optical Transceiver Installed in

a Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Chapter 17 Contacting Customer Support and Returning the Chassis or

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Figure 60: Location of the Serial Number ID Label on EX2200 Switches . . . . . . 189

Part 6 Safety and Compliance Information

Chapter 24 Electrical Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Figure 61: Placing a Component into an Antistatic Bag . . . . . . . . . . . . . . . . . . . . 246

List of Figures

EX2200 and EX2200-C Switches Hardware Guide

List of Tables

About the Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Table 1: Notice Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Table 2: Text and Syntax Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Part 1 Overview

Chapter 1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Table 3: EX2200 Switch Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Table 4: CLI Equivalents of Terms Used in Documentation for EX2200

Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2 Chassis Components and Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Table 5: Physical Specifications of the EX2200 Switch Chassis . . . . . . . . . . . . . . . 13

Table 6: Chassis Status LEDs in an EX2200 Switch . . . . . . . . . . . . . . . . . . . . . . . . 14

Table 7: Link/Activity LED on the Management Port on EX2200 Switches . . . . . . 15

Table 8: Status LED on the Management Port on EX2200 Switches . . . . . . . . . . . 16

Table 9: Link/Activity LED on the Network Ports and Uplink Ports in EX2200

Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Table 10: Status LED on the Network Ports, Uplink Ports, and Dual-Purpose

Uplink Ports in EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 4 Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Table 11: Power Consumed by EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 5 Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 12: Details of a Virtual Chassis Member Switch . . . . . . . . . . . . . . . . . . . . . . 26

Table 13: Status of a Member Switch in a Virtual Chassis . . . . . . . . . . . . . . . . . . . 26

Table 14: System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 15: Health Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Table 16: Capacity Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Table 17: Chassis Viewer for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Table 18: Chassis Viewer for EX2200-C and EX2300-C Switches . . . . . . . . . . . . . 33

Table 19: Chassis Viewer for EX2300 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Table 20: Chassis Viewer for EX3200, EX3300, and EX4200 Switches . . . . . . . . 35

Table 21: Chassis Viewer for EX3400 and EX4300 Switches . . . . . . . . . . . . . . . . 36

Table 22: Chassis Viewer for EX4500 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Table 23: Chassis Viewer for EX4550 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Table 24: Chassis Viewer for EX6210 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Table 25: Chassis Viewer for EX8208 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Table 26: Chassis Viewer for EX8216 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 27: Chassis Viewer for XRE200 External Routing Engines . . . . . . . . . . . . . . 42

Part 2 Site Planning, Preparation, and Specifications

Chapter 6 Preparation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Table 28: Site Preparation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Table 29: EX Series Switch Environmental Tolerances . . . . . . . . . . . . . . . . . . . . . 49

Table 30: Site Electrical Wiring Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Table 31: Physical Specifications of the EX2200 Switch Chassis . . . . . . . . . . . . . . 55

Table 32: Rack Requirements and Specifications for the Switch . . . . . . . . . . . . . . 56

Table 33: Cabinet Requirements and Specifications for the Switch . . . . . . . . . . . 57

Chapter 7 Power Specifications and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Table 34: AC Power Supply Electrical Specifications for EX2200 Switches . . . . . 63

Table 35: DC Power Supply Electrical Specifications for EX2200 Switches . . . . . 63

Table 36: AC Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Table 37: Estimated Values for Factors Causing Link Loss . . . . . . . . . . . . . . . . . . 67

Chapter 8 Transceiver and Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Table 38: Optical Interface Support and Copper Interface Support for Gigabit

Ethernet SFP Transceivers in EX2200 Switches Except EX2200-C

Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Table 39: Optical Interface Support for Fast Ethernet SFP Transceivers in EX2200

Switches Except EX2200-C Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Table 40: Optical Interface Support and Copper Interface Support for SFP

Transceivers in EX2200-C Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Chapter 9 Pinout Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Table 41: EX Series Switches Console Port Connector Pinout Information . . . . . 105

Table 42: Mini-USB Type-B Console Port Pinout Information for EX2200-C

Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Table 43: Management Port Connector Pinout Information for EX2200

Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Table 44: Network Port Connector Pinout Information for EX2200 Switches . . . 109

Table 45: RJ-45 to DB-9 Serial Port Adapter Pinout Information . . . . . . . . . . . . . 110

Part 3 Initial Installation and Configuration

Chapter 10 Unpacking the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Table 46: Parts List for EX2200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Chapter 11 Installing the Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Table 47: EX2200 Switch Mounting Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Chapter 12 Connecting the Switch to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Table 48: Parts and Tools Required for Connecting an EX Series Switch to Earth

Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Table 49: Special Instructions to Follow Before Connecting Earth Ground to a

Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Part 5 Troubleshooting

Chapter 18 Alarms and Syslog Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Table 50: Alarm Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

EX2200 and EX2200-C Switches Hardware Guide

Table 51: Chassis Component Alarm Conditions on EX2200 Switches . . . . . . . . 199

Table 52: Summary of Key Alarm Output Fields . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Table 53: Filtering System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Table 54: Viewing System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

List of Tables

EX2200 and EX2200-C Switches Hardware Guide

About the Documentation

•

Documentation and Release Notes on page xvii

•

Supported Platforms on page xvii

•

Documentation Conventions on page xvii

•

Documentation Feedback on page xix

•

Requesting Technical Support on page xx

Documentation and Release Notes

To obtain the most current version of all Juniper Networks

®

technical documentation,

see the product documentation page on the Juniper Networks website at

http://www.juniper.net/techpubs/.

If the information in the latest release notes differs from the information in the

documentation, follow the product Release Notes.

Juniper Networks Books publishes books by Juniper Networks engineers and subject

matter experts. These books go beyond the technical documentation to explore the

nuances of network architecture, deployment, and administration. The current list can

be viewed at http://www.juniper.net/books.

Supported Platforms

For the features described in this document, the following platforms are supported:

•

EX2200

Documentation Conventions

Table 1 on page xviii defines notice icons used in this guide.

Table 1: Notice Icons

DescriptionMeaningIcon

Indicates important features or instructions.Informational note

Indicates a situation that might result in loss of data or hardware damage.Caution

Alerts you to the risk of personal injury or death.Warning

Alerts you to the risk of personal injury from a laser.Laser warning

Indicates helpful information.Tip

Alerts you to a recommended use or implementation.Best practice

Table 2 on page xviii defines the text and syntax conventions used in this guide.

Table 2: Text and Syntax Conventions

ExamplesDescriptionConvention

To enter configuration mode, type the

configure command:

user@host> configure

Represents text that you type.Bold text like this

user@host> show chassis alarms

No alarms currently active

Represents output that appears on the

terminal screen.

Fixed-width text like this

•

A policy term is a named structure

that defines match conditions and

actions.

•

Junos OS CLI User Guide

•

RFC 1997, BGP Communities Attribute

•

Introduces or emphasizes important

new terms.

•

Identifies guide names.

•

Identifies RFC and Internet draft titles.

Italic text like this

Configure the machine’s domain name:

[edit]

root@# set system domain-name

domain-name

Represents variables (options for which

you substitute a value) in commands or

configuration statements.

Italic text like this

EX2200 and EX2200-C Switches Hardware Guide

Table 2: Text and Syntax Conventions (continued)

ExamplesDescriptionConvention

•

To configure a stub area, include the

stub statement at the [edit protocols

ospf area area-id] hierarchy level.

•

The console port is labeled CONSOLE.

Represents names of configuration

statements, commands, files, and

directories; configuration hierarchy levels;

or labels on routing platform

components.

Text like this

stub <default-metric metric>;Encloses optional keywords or variables.< > (angle brackets)

broadcast | multicast

(string1 | string2 | string3)

Indicates a choice between the mutually

exclusive keywords or variables on either

side of the symbol. The set of choices is

often enclosed in parentheses for clarity.

| (pipe symbol)

rsvp { # Required for dynamic MPLS onlyIndicates a comment specified on the

same line as the configuration statement

to which it applies.

# (pound sign)

community name members [

community-ids ]

Encloses a variable for which you can

substitute one or more values.

[ ] (square brackets)

[edit]

routing-options {

static {

route default {

nexthop address;

retain;

}

Identifies a level in the configuration

hierarchy.

Indention and braces ( { } )

Identifies a leaf statement at a

configuration hierarchy level.

; (semicolon)

GUI Conventions

•

In the Logical Interfaces box, select

All Interfaces.

•

To cancel the configuration, click

Cancel.

Represents graphical user interface (GUI)

items you click or select.

Bold text like this

In the configuration editor hierarchy,

select Protocols>Ospf.

Separates levels in a hierarchy of menu

selections.

> (bold right angle bracket)

Documentation Feedback

We encourage you to provide feedback, comments, and suggestions so that we can

improve the documentation. You can provide feedback by using either of the following

methods:

•

Online feedback rating system—On any page of the Juniper Networks TechLibrary site

at http://www.juniper.net/techpubs/index.html, simply click the stars to rate the content,

and use the pop-up form to provide us with information about your experience.

Alternately, you can use the online feedback form at

http://www.juniper.net/techpubs/feedback/.

About the Documentation

•

E-mail—Send yourcomments to techpubs-comments@juniper.net. Includethedocument

or topic name, URL or page number, and software version (if applicable).

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance

Center (JTAC). If you are a customer with an active J-Care or Partner Support Service

support contract, or are covered under warranty, and need post-sales technical support,

you can access our tools and resources online or open a case with JTAC.

•

JTAC policies—For a complete understanding of our JTAC procedures and policies,

review the JTAC User Guide located at

http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf.

•

Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/.

•

JTAC hours of operation—The JTAC centers have resources available 24 hours a day,

7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online

self-service portal called the Customer Support Center (CSC) that provides you with the

following features:

•

Find CSC offerings: http://www.juniper.net/customers/support/

•

Search for known bugs: http://www2.juniper.net/kb/

•

Find product documentation: http://www.juniper.net/techpubs/

•

Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/

•

Download the latest versions of software and review release notes:

http://www.juniper.net/customers/csc/software/

•

Search technical bulletins for relevant hardware and software notifications:

http://kb.juniper.net/InfoCenter/

•

Join and participate in the Juniper Networks Community Forum:

http://www.juniper.net/company/communities/

•

Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/

To verify service entitlement byproduct serial number, use our Serial Number Entitlement

(SNE) Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

•

Use the Case Management tool in the CSC at http://www.juniper.net/cm/.

•

Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

EX2200 and EX2200-C Switches Hardware Guide

Page is loading ...

Juniper EX2200-C User manual

This manual is also suitable for

Juniper EX2200-C User manual

Related papers

Other documents