Compaq Deskpro 4000N - Desktop PC Reference guide

Brand: Compaq

Model: Deskpro 4000N - Desktop PC

Category: Server/workstation motherboards

Type: Reference guide

REFERENCE GUIDE

Compaq Deskpro 4000N

Network Personal Computer

Notice

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR

TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED

HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES

RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF

THIS MATERIAL.

This guide contains information protected by copyright. No part of this

guide may be photocopied or reproduced in any form without prior written

consent from Compaq Computer Corporation.

 1997 Compaq Computer Corporation.

Compaq and Deskpro are registered in the U. S. Patent and Trademark Office.

Microsoft, MS-DOS, Windows, Windows NT, and other names of Microsoft

products referenced herein are trademarks or registered trademarks of Microsoft

Corporation.

Intel and Pentium are registered trademarks of Intel Corporation.

MMX is a trademark of Intel Corporation.

The software described in this guide is furnished under a license agreement

or nondisclosure agreement. The software may be used or copied only in

accordance with the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered

trademarks of their respective companies.

Reference Guide

Compaq Deskpro 4000N Network Personal Computer

First Edition (August 1997)

Part Number 308336-001

Compaq Computer Corporation

Writer: Holly Jahangiri Saved by: Holly Jahangiri Saved date: 07/24/97 4:51 PM

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Reference Guide iii

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CONTENTS

preface

Using This Guide

Symbols and Conventions....................................................................................................vii

Environmental Commitment.............................................................................................. viii

chapter 1

The Computer at a Glance

Compaq Deskpro 4000N Features.......................................................................................1-1

Preloaded Software .......................................................................................................1-2

Front Panel Components.....................................................................................................1-3

Rear Panel Components......................................................................................................1-4

Drive Positions ...................................................................................................................1-5

Using the Compaq Enhanced Keyboard..............................................................................1-6

Windows Logo Key Functions ......................................................................................1-7

Keyboard Tilt Feet........................................................................................................1-7

Routine Care.......................................................................................................................1-8

Turning Off Your Computer...............................................................................................1-8

chapter 2

Using Intelligent Manageability

Intelligent Manageability....................................................................................................2-1

Asset Management .............................................................................................................2-1

Enhanced Compaq Insight Personal Edition (Compaq Diagnostics for Windows) .........2-2

Using Enhanced Compaq Insight Personal Edition...................................................2-3

Fault Management..............................................................................................................2-3

SMART II Hard Drive Fault Prediction.........................................................................2-4

ECC Fault Prediction and Prefailure Warranty..............................................................2-4

Monitor Fault Diagnosis................................................................................................2-5

Surge-Tolerant Power Supply........................................................................................2-5

Thermal Sensor.............................................................................................................2-5

Security Management.........................................................................................................2-6

Password Security.........................................................................................................2-7

Establishing a Setup Password Using Computer Setup.............................................2-7

Establishing a Power-On Password Using Computer Setup......................................2-8

Entering a Power-On Password................................................................................2-9

Changing a Password.............................................................................................2-10

Deleting a Password...............................................................................................2-10

National Keyboard Delimiter Characters ...............................................................2-11

Disabling the Passwords ........................................................................................2-11

iv Contents

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Clearing Power-On Password and the Setup Password...........................................2-12

QuickLock/QuickBlank...............................................................................................2-13

Enabling QuickLock and QuickBlank....................................................................2-13

Disabling the Keyboard and Mouse Interface.........................................................2-14

Enabling the Keyboard and Mouse Interface..........................................................2-14

Configuration Management ..............................................................................................2-14

Remote ROM Flash.....................................................................................................2-15

Upgrading Flash ROM...........................................................................................2-15

Using Remote ROM Flash.....................................................................................2-16

FailSafe Boot Block ROM.....................................................................................2-18

Remote Boot and Operating System Installation..........................................................2-21

Remote Security Management.....................................................................................2-21

Remote Wakeup and Remote Shutdown......................................................................2-22

Replicated Setup .........................................................................................................2-22

Using Replicated Setup..........................................................................................2-23

Dual-State Power Button.............................................................................................2-23

Establishing Power Management Settings..............................................................2-25

Enhanced Support Software CD and World Wide Web Site........................................2-25

Compaq Integrated Software..................................................................................2-26

Universal Driver Manager......................................................................................2-27

Ordering Backup Diskettes ....................................................................................2-27

Integration Management...................................................................................................2-27

Desktop Management Interface...................................................................................2-27

Compaq Insight Manager and the Insight Management Agents ...................................2-28

Compaq Management Solutions Partners Program ......................................................2-28

chapter 3

Using Network Communications

Identifying the Network Connectors ...................................................................................3-3

Connecting to an Ethernet Network....................................................................................3-4

Interpreting the Network Status Lights................................................................................3-4

Disabling the Autosensing Capabilities...............................................................................3-5

Installing the Network Drivers............................................................................................3-6

Changing the Default Configuration..............................................................................3-6

chapter 4

Upgrading the Desktop Computer

Installing the Computer ......................................................................................................4-2

Self-Mounting Method..................................................................................................4-2

Bracket Mounting Method.............................................................................................4-2

Drawer Installation Method...........................................................................................4-4

Preparing the Computer for Disassembly............................................................................4-5

Device Installation Sequence..............................................................................................4-5

When to Reconfigure the Computer....................................................................................4-6

Reference Guide v

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Locating the Serial Number................................................................................................4-6

Removing the Cover...........................................................................................................4-7

Removing the Expansion Card Cage...................................................................................4-8

Installing an Expansion Board ............................................................................................4-9

Upgrading Memory ............................................................................................................4-9

Upgrading the Hard Drive.................................................................................................4-12

Installing an Optional Cable Lock ....................................................................................4-14

chapter 5

Using Compaq Utilities

Configuration and Diagnostics Utilities ..............................................................................5-1

When to Reconfigure Your Computer.................................................................................5-2

Compaq Utilities.................................................................................................................5-2

Using the Compaq Utilities Menu .................................................................................5-2

Computer Setup ............................................................................................................5-3

Using the Main Screen Menu Bar ............................................................................5-7

Computer Checkup (TEST)...........................................................................................5-7

View System Information (INSPECT)...........................................................................5-9

Exiting the Compaq Utilities Menu...............................................................................5-9

chapter 6

Troubleshooting

Helpful Hints......................................................................................................................6-2

Prefailure Warranty ............................................................................................................6-3

Solving Minor Problems.....................................................................................................6-4

Solving Disk Problems .......................................................................................................6-5

Solving Display Problems...................................................................................................6-6

Solving Printer Problems....................................................................................................6-8

Solving Hardware Installation Problems.............................................................................6-9

Solving Network Problems .................................................................................................6-9

Solving Memory Problems ...............................................................................................6-12

Solving Software Problems...............................................................................................6-13

Troubleshooting Using Compaq Intelligent Manageability Features .................................6-13

Worldwide Telephone Numbers .......................................................................................6-14

vi Contents

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appendix A

Agency Regulatory Notices................................................................................................ A-1

appendix B

Specifications....................................................................................................................B-1

appendix C

Error Messages..................................................................................................................C-1

appendix D

Connector Pin Assignments............................................................................................... D-1

appendix E

Electrostatic Discharge ......................................................................................................E-1

appendix F

Power Cord Set Requirements............................................................................................F-1

appendix G

Shipping Preparation......................................................................................................... G-1

appendix H

Replacing the Battery........................................................................................................ H-1

appendix I

System Board Jumpers and Switches..................................................................................I-1

Index.......................................................................................................................... Index-1

preface

SING

HIS

UIDE

This Reference Guide includes general information about your

computer, troubleshooting and diagnostics information, and

technical specifications.

Symbols and

Conventions

The following format conventions distinguish elements of the

text throughout this guide:

■

When keys must be pressed at the same time, the action is

represented by the key names and the plus (+) symbol. For

example, Ctrl+Alt+Delete.

■

The names of files are presented in uppercase italic type as

shown here: FILENAME.

■

The names of commands, folders, or directories are

presented in uppercase type as shown here: COMMAND or

DIRECTORY. Commands that are to be entered at the

system prompt are shown on a separate line.

■

When you are asked to type something without pressing the

Enter key, you are directed to “type” the information.

■

When you need to type information and press the Enter key,

you will be directed to “enter” the information.

■

When you need to make a selection with a mouse, you will

be directed to “select” or “click” the information.

The following words and symbols mark special messages

throughout this guide:

✎

Text set off in this manner presents clarifying information,

specific instructions, commentary, sidelights, or points of

information.

Environmental

Commitment

Compaq is committed to making environmentally friendly

products. Your computer was produced in a

chlorofluorocarbons (CFC)-free factory. All plastics used in the

product are stamped with material composition to make

recycling more efficient. Reduce, reuse, and recycle are words

to live by at Compaq.

chapter

OMPUTER AT A

LANCE

Your Compaq Deskpro 4000N Network Personal Computer is a

Network PC designed to deliver lower ownership costs in a

managed business environment in a dramatically smaller form

factor. Its centrally manageable design increases security and

ease of use while providing high levels of performance. (See

Chapter 4, “Upgrading the Desktop Computer” for more

information on mounting.)

Your computer combines an Intel Pentium Processor with

MMX technology (166 MHz or 200 MHz) with a 1.6-GB hard

drive and ships with up to 32 MB of standard SDRAM system

memory.

Upgrades are simple with a slide-out system board and tool-less

removal of most internal components. This chapter describes

the features and components of your Compaq Deskpro 4000N

Network Personal Computer.

Compaq Deskpro

4000N Features

■

Intel Pentium Processor with MMX technology at 166

MHz or 200 MHz

■

256-KB standard secondary (L2) cache on all models

■

16 or 32 MB of synchronous DRAM (SDRAM);

expandable to 256 MB, installed in dual inline memory

modules (DIMMs)

■

Enhanced 64-bit Graphics with 2-MB SGRAM; 1280 X

1024 X 8 resolution

■

Microsoft Windows NT operating system delivered with all

models

■

Intelligent Manageability, including Asset Management,

Fault Management, Security Management, Configuration

Management, and Integration Management

■

One 1.6-GB EIDE hard drive installed in the internal

3.5-inch, third-height drive bay

■

Compaq Netelligent 10/100 TX Embedded UTP Controller;

including RJ-45 cable and AUI interface; an AUI-BNC

connector is optional

■

Compaq Enhanced Keyboard

■

One PCI expansion slot

■

76-watt continuous power supply

■

Compaq-supplied drivers and utilities

Preloaded Software

The following Compaq software is preloaded on the computer:

■

Partition-based Compaq Diagnostics utilities

■

Compaq Diagnostics for Windows NT

■

Compaq support software and device drivers

■

Online Safety & Comfort Guide

■

Intelligent Manageability

■

Power Management with Energy Saver features

■

Security Management

■ ■

Remote Management Tools

Front Panel

Components

Front Panel Components

Ref. Component Function

Power Switch Turns the computer on and off.

Hard Drive Activity Light Turns on when the hard drive is reading or saving data.

Power-On Light Turns on when power to the computer is turned on and blinks

(optional) in Energy Saver mode.

Rear Panel

Components

Rear Panel Components

Ref. Connector Function

Voltage Select Switch Switches voltage between 115V (U.S.) and 230V to match

geographical requirements.

Ethernet RJ-45 Activity Lights Yellow light blinks when linking to the network; green light

blinks during network activity.

Ethernet AUI Connector

(15-pin connector)

Connects the Ethernet network, using an AUI cable or an AUI

to BNC transceiver.

Mouse Connector Connects the mouse. (green-colored connector)

Power Cord Connects the computer to an electrical power outlet.

Universal Serial Bus (USB)

Connectors

Connects the computer to any USB device while the computer

is operating; a fully functional plug and play connector.

Parallel Connector Connects a parallel device, such as a parallel printer.

Serial Connector Connects a serial device, such as a serial mouse or scanner.

Ethernet RJ-45 Connector Connects the Ethernet network, using an RJ-45 cable.

Keyboard Connector Connects the keyboard. (orange-colored connector)

Monitor Connector Connects a monitor. (black-colored connector)

Drive Positions

The computer comes standard with one 1.6-GB hard drive

located in a standard 3.5-inch, third-height internal drive bay

(shown below).

To verify the type, size, and capacity of the hard drive installed

in the computer, run the View System Information (INSPECT)

utility available at computer startup. Refer to Chapter 5, "Using

Compaq Utilities," for more information.

Using the Compaq

Enhanced Keyboard

Selected multifunctional keys are shown in this drawing.

Keyboard Components

Reference Key

Ctrl Used in combination with another key, its effect depends on the application

software you are using.

Windows

Logo*

Used to open the Start menu in Microsoft Windows NT. Used in combination

with other keys to perform other functions. (See the following table.)

Alt Use in combination with another key, its effect depends on the application

software you are using.

Application* Used (like the right mouse button) to open pop-up menus in a Microsoft Office

application. May perform other functions in other software applications.

*Keys available in select geographic regions.

Windows Logo Key

Functions

You may use the Windows Logo keys in combination with other

keys to perform certain functions in Windows NT, as shown in

the following table:

Windows Logo Key Combinations and Functions

Windows Logo Key Combination Functionality in Windows NT

Windows logo key + F1 Displays a pop-up menu for the selected object.

Windows logo key + Tab Activates the next Taskbar button.

Windows logo key + E Launches Explore My Computer.

Windows logo key + F Launches Find Document.

Windows logo key + Ctrl+F Launches Find Computer.

Windows logo key + M Minimizes all open applications.

Shift+Windows logo key + M Undoes Minimize All.

Windows logo key + R Displays Run dialog box.

Keyboard Tilt Feet

The keyboard has feet on the bottom to tilt the keyboard to a

comfortable typing angle.

Routine Care

Follow these suggestions to take care of your computer and

monitor:

■

Operate the computer on a sturdy, level surface. Leave a

3-inch (7.6-cm) clearance at the back of the system unit and

above the monitor to permit the required airflow.

■

Never operate the computer with the cover removed.

■

Never restrict the airflow into the computer by blocking the

front vents or air intake. Do not place the keyboard, with the

keyboard feet down, directly against the front of the desktop

unit as this also restricts airflow.

■

Keep the computer away from excessive moisture, direct

sunlight, and extremes of heat and cold. For information

about the recommended temperature and humidity ranges

for your computer, refer to Appendix B, “Specifications."

■

Keep liquids away from the computer and keyboard.

■

Never cover the ventilation slots on the monitor with any

type of material.

✎

Turn off the computer before you do either of the following:

❏

Wipe the exterior of the computer with a soft, damp cloth

as needed. Using cleaning products may discolor or

damage the finish.

❏

Occasionally clean the air vents on the front and back of

the computer. Lint and other foreign matter can block the

vents and limit the airflow.

Turning Off Your

Computer

To properly turn off your computer, click Shut Down on the

Start menu. The computer will automatically shut down.

chapter

SING

NTELLIGENT

ANAGEABILITY

Intelligent

Manageability

Intelligent Manageability combines innovative hardware

technology with PC LAN management tools from Compaq and

other leading vendors to make Compaq computers easier to

inventory, troubleshoot, protect, and maintain. Intelligent

Manageability features focus on:

■

Asset Management

■

Fault Management

■

Security Management

■

Configuration Management

■

Integration Management

Asset Management

Conducting a physical inventory of personal computers, key

components, and monitors can be time-consuming and costly. The

Compaq Deskpro 4000 Asset Management solution to this problem

begins with AssetControl, hardware designed and built into new

Compaq personal computers, key components, and monitors that

support the VESA DDC2B, DIMM SPD, and EDID standards.

AssetControl features make it easy and cost-effective to

maintain an accurate, up-to-date inventory. AssetControl

features:

■

Provide detailed inventory information about various

components, including:

❏

Manufacturer, model, and serial number of Compaq

computers, monitors, hard drives, and dual inline

memory modules (DIMMs)

❏

Asset Tag

❏

System board and ROM revision level

❏

DMI 2.0

■

Allow you to view, print, or electronically save this data,

and other system configuration details, using:

❏

Enhanced Compaq Insight Personal Edition

❏

Compaq Insight Manager

❏

PC LAN management products from the Compaq

Management Solutions Partners

❏

Management software products supporting the

Desktop Management Interface Revision 2.0

(DMI 2.0)

■

Simplify and help ensure the accuracy of inventory and

accounting procedures

■

Streamline service calls by giving the administrator fast

access to the Compaq personal computer configuration and

history

■

Simplify remote software distribution procedures by

allowing the system administrator to identify software and

revision levels remotely

Enhanced Compaq Insight Personal Edition (Compaq Diagnostics for Windows)

Enhanced Compaq Insight Personal Edition is a component of

Intelligent Manageability that allows you to view:

■

System overview

■

AssetControl information

■

Input devices

■

Communications ports

■

Storage devices

■

Graphics information

■

Memory configuration

■

Security Management settings

■

System Health

■

Operating system

■

Windows version

Using Enhanced Compaq Insight Personal Edition

To use Enhanced Compaq Insight Personal Edition (Diagnostics

for Windows), complete the following steps:

1. Double-click the Enhanced Compaq Insight Personal

Edition icon, located in the Control Panel.

The screen displays an overview of the computer hardware

and software.

2. For specific hardware and software information, select a

category from the Category menu or from the toolbar.

✎

As you move your cursor over the toolbar icons, the

corresponding category names appear near the cursor.

3. To display more detailed information in a selected

category, click More in the Information Level box.

✎

Categories or items of information displayed by

Enhanced Compaq Insight Personal Edition are similar

to, but may vary slightly from, the information presented

in View System Information (INSPECT).

4. Review, print, and, if necessary, discuss this information

with your authorized Compaq reseller or service provider.

✎

To print the information, click File, then select Print.

Select one of the following options: Detailed Report (All

Categories), Summary Report (All Categories), or

Current Category. Click OK to print the report you

selected.

5. To exit Enhanced Compaq Insight Personal Edition, click

File, then click Exit.

Fault Management

Fault Management features combine innovative hardware and

software technology to prevent the loss of critical data and

minimize unplanned downtime.

When a fault occurs, the computer displays a Local Alert

message containing a description of the fault and any

recommended actions. You can then view current system health

by using Enhanced Compaq Insight Personal Edition. If the

computer is connected to a network managed by Compaq

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Compaq Deskpro 4000N - Desktop PC Reference guide

Brand: Compaq

Model: Deskpro 4000N - Desktop PC

Category: Server/workstation motherboards

Type: Reference guide

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Compaq Deskpro 4000N - Desktop PC Reference guide

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