Ericsson UniData IPW2000 User manual

Brand: Ericsson

Model: UniData IPW2000

Category: Telephones

Type: User manual

User’s Guide

For ERICSSON WebSwitch 2000 , version 3.0 and later

UniData IPW2000 Office IP Phone

No part of this publication may be reproduced, transmitted, transcribed, stored in a

retrieval system, or translated into any language in any form by any means without

prior written permission of the UniData Communication Systems, Inc.

UniData Communication Systems reserves the right to revise this documentation and

to make changes in content from time to time without obligation on the part of

UniData Communication Systems to provide notification of such revision or change.

UniData Communication Systems provides this documentation without warranty,

term, or condition of any kind, either implied or expressed, including, but not limited

to, the implied warranties, terms, or conditions of merchantability, satisfactory quality,

and fitness for a particular purpose. UniData Communication Systems may make

improvements or changes in the product(s) and/or the program(s) described in this

documentation at any time.

EN/LZT 108 6348

Declaration of conformity

Hereby, Ericsson Enterprise AB, declares that this telephone, is in conformity with

the essential requirements and other relevant provisions of the European R&TTE

directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc.

Table of Contents

Safety Information………………………………………………….

Introduction to IPW2000…………………………………………...

Description…………………………………………………………..

Display Information………………………………………………...

Menu Structure……………………………………………………..

Log On / Off………………………………………………………...

Outgoing Calls……………………………………………………...

Make a call from the Dial Pad………………………………….

Make a Call from the Phone Book…….…………………….

Make a Call from the Call History……………………………..

Make a Call from the Programmable Key…………………….

Make a Call from the REDIAL Key…………………………...

Make a second call during an ongoing call…………………..

Incoming Calls……………………………………………………...

Answer a Call………………………………………………….

Answer a second call during an ongoing call……………....

Answer another extension call (Call Pickup)………………...

Disconnecting Calls………………………………………………..

End a Call………………………………………………………..

End a second call during an ongoing call…………………….

Call Back………………………………………………………...

During Calls………………………………………………………...

Mute a Call……………………………………………………..

Hold a Call……………………………………………………...

Inquiry…………………………………………………………..

Transfer a Call………………………………………………….

Conference a Call……………………………………………..

Forward Calls……………………………………………………….

Forwarding all Calls……………………………………………..

Forwarding Calls on busy……………………………………...

Forwarding Calls on no answer………………………………..

Page

i IPW2000

Table of Contents

Voice Mail…………………………………………………………...

Access your voice mailbox from your extension…………….

Access your voice mailbox from another extension………...

Access your voice mailbox from an external number……….

Voice mail flow chart…………………………………………...

Paging……………………………………………………………….

Call History………………………………………………………….

View Outgoing, Missed and Received Calls………………...

Programmable Functions………………………………………….

Program a function……………………………………………...

Enter the name………………………………………………….

Add a number from the Call History…………………………..

Phone Book………………………………………………………...

Add an entry……………………………………………………..

Edit an entry……………………………………………………..

Add a number from the Call History………………………….

Phone Settings……………………………………………………..

Set the GK Address…………………………………………….

Set the Time……………………………………………………..

Chang the Display Formats…………………………………...

Set the Menu Protect…………………………………………...

Change User Password………………………………………..

Adjust the ringer volume………………………………………..

Adjust the handset, headset, and speakerphone volume…..

Information…………………………………………………………..

View the Information…………………………………………...

Audible Signals………………………………………………….

Visible Signals…………………………………………………...

iiIPW2000

Page

Safety Information

1 IPW2000

The Utmost care and attention has been devoted to quality standards in the

manufacture of your new IPW-2000. Safety is a major factor in the design of

every set. But, safety is your responsibility too.

Use Power over LAN IEEE 802.3af compliant.

Use the adaptor .

(Output: DC 18V 600mA ~ 48V 225mA, (-)---(o---(+))

For your safety

To reduce the risk of an electrical shock, do not disassemble this phone.

There are no user serviceable parts. Opening or removing covers may expose you

to hazardous voltages. Incorrect reassembly may cause an electrical shock.

Never push objects of any kind into this phone’s housing slots since such objects

may touch hazardous voltage points or short out parts that may cause electrical

shock.

Adjust only those controls covered in this Administrator’s Guide. Improper

adjustment of other controls may result in damage and could require extensive

repair by a qualified service personnel to restore this phone

Protection of the Telephone

Only use an Unshielded Twisted Pair (UTP) Category 5 Ethernet cable when

connecting to this phone’s RJ-45 ports (Uplink and Downlink).

Always use this phone with the required power source. The proper power source

required for this phone is written on the document (administrator’s guide ). If you are

unsure of the type of power supplied to your premises, consult your local power

company before installing this phone.

Disconnect the power to this phone and have it checked by a qualified service

personnel if any of the following occurs:

the power supply cord or plug is damaged or frayed

the phone was exposed to water or had liquid spilled on it

the phone was dropped or the casing is damaged

after following the Administrator’s Guide, the phone does not operate properly

Location of the Telephone

The telephone should be operated in a conteolled environment with an ambient

temperature 0°C and 50 °C (32F and 122F)

Do not install the telephone in a room where large quantities of dust accumulate;

this can considerably reduce the service life of the telephone

Do not expose the telephone to direct sunlight or any other source of heat, as this is

liable to damage the electronic equipment and the plastic casing

Do not operate the telephone in damp environments such as bathrooms

Introduction to IPW2000

2IPW2000

The UniData IPW2000 OIP is now introduced with the WebSwitch 2000 V3.0 and later

versions, as a system IP Phone, providing access to all advanced features and services of

the WebSwitch 2000 communication system in a user-friendly and convenient way. The

IPW2000 features a big LCD screen accompanied with a set of navigation keys, a number

of programmable feature keys, convenient and robust dial keypad, as well as, a few

special function buttons like “FLASH”, “MUTE”, “VOLUME” and “REDIAL”.

An integrated 2-port LAN Switch, combined with support for in-line power allows the

optimization of the total cost per user.

Furthermore, to provide consistent business class voice quality over varying and

congested IP network conditions, the IPW2000 is equipped with advanced Quality of

Service (QoS) technologies such as CODEC negotiation, enhanced jittering technology,

lost packet recovery, echo cancellation, and packet delay compensation.

The phone is TIA-810 compliant.

FLASH

REDIAL

Description

4 Speaker

3 Conversion knob

1 Handset

2 Hook Switch

6 Dial Pad

5 Volume Button

Increases or decreases volume for the handset, headset, or speakerphone

(depending upon which is currently active).

Also controls the ringer volume (if the handset is in its cradle)

Works exactly like the dial pad on a traditional telephone.

3 IPW2000

Description

16 Message lamp / Message Button

9 Mute Button

11 Redial Button

12 Flash Button

13 Programmable keys

10 Mute indication LED

15 Shift button

14 Label / Label Cover

7 Speakerphone Button

8 Speakerphone indication LED

Toggles the speakerphone on or off.

Toggles the microphone on or off during a call.

Redials one of the outgoing calls

Holds the current call and makes a call to another party

Store numbers and program functions (e.g. speed dial keys,function keys, etc.).

Enables you to label your function keys. Remove the transparent cover, write the

names under the keys and snap the protective cover back into place.

Selects between F1~F7 and F8~F14

Provides access to a message system

A lit key indicates you have an unanswered message in your voice mailbox.

17 LCD Screen

18 Soft-keys –L / 19 Soft-keys-R

Displays features such as the time, date, your phone number, caller ID, line/call

status and soft key tabs.

Enable you to engage any of the functions displayed on the corresponding LCD

tabs. Soft keys point to feature options displayed along the bottom of your LCD

screen. Soft keys change depending on the status of your phone.

Hidden Key : Soft-key L1 Page up / Soft-key R1 Page down

4IPW2000

L1 R1

2526

Description

g Moves Previous menu h Moves next menu

i Moves up j Moves down

20 MENU button

21 CANCEL button

25 LINE 2 indication LED

24 LINE 2

22 LINE 1 buttons

23 LINE 1 indication LED

26 Navigation buttons

Moves to the MENU

Cancels or escapes a selected item

5 IPW2000

Display Information

The IPW2000 is a feature-rich capable IP phone that has a built-in display screen

for ease of use.

The display screen has three areas to show different types of information

(see Figure 1). The top of the display screen shows the available telephone lines

associated with your IP phone.

The middle portion of the display screen is the main information area and identifies

incoming callers by name and number and provides status messages. When the IP

phone is idle, this display area identifies the current date and time and reminds you

if your phone is forwarded from receiving incoming calls.

The lower portion of the display screen provides "on screen" information about the

available features programmed for each soft-key on your IP phone. These features

are easily accessed by pressing the corresponding keys. If you missed calls, your

phone display indicates calls that you missed (See Figure 2)

Icons Information

This icon indicates the IP phone Line 1 or Line 2 log on

This icon indicates the IP phone Line 1 or Line 2 log off

This icon indicates the IP phone Line is forwarding all

calls

Figure 1

6IPW2000

Figure 2

Display Information

ADD

CALL

DELETE

EDIT

ERASE

LOG-OFF

LOG-ON

ENTER

SAVE

SELECT

REMOVE

FEATURE

CLEAR

FWB ON

FWB OFF

FWNA ON

FWNA OFF

DND ON

DND OFF

PICKUP

CALLBACK

Soft-Keys Information

Add to the phone book and the programmable keys

Call the name or the number displayed

Uncheck an item

Erase all characters in a line

Change property of item

Enter the data into the Phone

Erase one character in a line

Log-off from the system

Log-on to the system

Show next page

Save settings

Search phone book

Select item in a list

Remove item in a list

Call features

[These features are changed by a administrator]

Initiate Forwarding calls on busy

Cancel Forwarding calls on busy

Initiate Forwarding calls on no answer

Cancel Forwarding calls on no answer

Initiate Do Not Disturb

Cancel Do Not Disturb

Call pick-up

Call back

7 IPW2000

Menu Structure

Call History Outgoing Calls

Received Calls

Programmable Keys

Phone Book

Phone Settings

Information

Password

Network

Menu structure for each of the menus that can be selected from the idle menu.

[F1]

MAC Address

FORMAT

PIN1

Address Settings

Time

Menu Protect

Missed Calls

[F14]

Version

IP Config

DNS

Call History

Programmable Keys

Phone Book

Phone Settings

AUTO

G.K.

Alias1

Alias2

PIN2

8IPW2000

Log On / Off

Log on

displays your alias number.

If the displayed Alias number is not yours,

delete the displayed number by using the following

procedure

All the parameters for your IP phone must be set by the system administrator before

you can use the IPW2000. When this is done, and the IP phone is connected to the

local network(LAN), your IP phone initiates the start-up procedure automatically

when you connect it to the mains.

When your phone is properly installed and connected to a power source

the LOG-ON soft-key on screen is displayed. (See Figure 3)

Press the LOG-ON soft-key. Verify that the Phone

Key in your Alias 1 (and optionally your pin1 code)

On the Address settings menu screen (See Figure 4),

Select Alias 1 (Press ‘i’, ‘j’ button )

LOG-ON

Figure 3

Figure 4

9 IPW2000

Log On / Off

If you logged on successfully, the display will display

your extension number and SEARCH soft-key, and the

phone is ready for use (idle state - See Figure1).

Press the LOG-ON soft-key

LOG-ON

Key in your Alias 2 (and optionally your pin2 code)

On the Address settings menu screen (See Figure 5),

Select Alias 2 (Press ‘i’, ‘j’ button )

If only the Alias 1 is registered , the display shows your

extension number, LOG-ON soft-key, and the IP phone

is ready for use (idle state).

Figure 5

10IPW2000

If ” NOT REG. “ is displayed on the screen after you

make an attempt to log on, enter a PIN number using

the following procedure

Enter your PIN number

Press the LOG-ON soft-key again

LOG-ON

On the Address settings menu screen,

Select PIN 1 or PIN 2 (Press ‘i’, ‘j’button)

Note: the same PIN is used for both Line1 and Line2

Log On / Off

On the Address settings menu screen(See Figure 4),

Press to log off

Log off

Press the MENU button MENU

ePhone Settingsf

On the MENU screen,

Select Phone Settings (Press ‘h’ button)

If you set up the password,

Enter the password ( Default =

0 0 0 0 )

eAddress Settingsf

On the phone settings menu screen,

Select Address Settings (Press ‘h’ button)

LOG-OFF

” NOT REG. “ in the title in the screen is shown

(See Figure 3)

11 IPW2000

The display shows your extension number, and the

telephone is ready for use.

Press the LOG-ON soft-key

LOG-ON

Note :The PIN number is initially given to the user by the system administrator. The

user can change the default PIN number by accessing VM and changing the

VM password. Once done this, the user have to make sure to change the PIN

setting in the phone accordingly.

If your display will show “WARNING ! “, contact your system administrator

for assistance.

Outgoing calls

Make a call from the dial pad

The IPW2000 gives you multiple options to make a call. You can make a call either

in the off-hook mode or in the on-hook mode by using your handset, headset, or

hands-free speakerphone.

Lift the handset and dial

If using the speakerphone or the headset, press the

SPEAKERPHONE button or press the LINE button to

make a call. The phone will automatically default to LINE

1 when it is idle.

External

Internal

Dial the extension number

Dial the “dial out digit”. ( Default digit =

9 )

Dial the external number

12IPW2000

Outgoing calls

Make a Call from the Phone Book

With this function you can make a call from the Phone Book.

Press the MENU button

ENTER

ePhone Bookf

eSearchf

On the menu screen,

Select Phone Book (Press ‘h’ button)

If you set up the password,

Enter the password ( Default =

0 0 0 0 )

On the phone book screen,

Select Search (Press ‘h’ button)

On the search screen ,

Enter the name or the number or the index

Press the ENTER soft-key

Press the CALL soft-key to call the selected name

CALL

On the result screen (See Figure 6) ,

Press ‘i’, ‘j’ button to move up and down until you

find the name

Figure 6

13 IPW2000

Outgoing calls

Make a Call from the Call History

Press the MENU button

On the menu screen,

Select Call History (Press ‘h’ button)

If you set up the password,

Enter the password ( Default =

0 0 0 0 )

On the call history screen,

Select Outgoing Calls or Missed Calls or

Received Calls (Press ‘h’ button)

Press the CALL soft-key to call the selected number

eCall Historyf

CALL

Outgoing Calls

eMissed Callsf

Received Calls

On the each list screen (See Figure 7) ,

Press ‘i’, ‘j’ button to move up and down until you find

the number

You can use the Call History on the menu to call back the person whose call you

missed, received, and placed

Figure 7

14IPW2000

Outgoing calls

Make a Call from the Programmable Key

Press the Programmable key.

Note : Including the SHIFT key, there are 8 Programmable keys.

To access Programmable keys F8 through F14, first press the SHIFT key and

then press the desired Programmable key.

F1/F8 ~ F7/F14

Make a Call from the REDIAL Key

Press the REDIAL button

On the outgoing calls of Call History screen,

move up and down until you find the number.

Press ‘i’, ‘j’ button to move up and down until you find

the number.

REDIAL

CALL

Press the CALL soft-key to call the selected number

Dial the number

The phone will indicate which line is active by lighting

the LED of the selected line.

Make a second call during an ongoing call

To make a second call while you are on a call,

Press the idle LINE button

The primary call will automatically be put on hold when

you select the other line

LINE 1 or LINE 2

15 IPW2000

When there is an incoming call (See Figure 8), the phone will display Caller ID and

the message waiting lamp will flash. In addition, the LED of the LINE 1 or LINE 2

receiving the call will be turned on. In some instances, only the number will be

displayed.

Incoming calls

Answer a Call

Answer a second call during an ongoing call

Lift the handset

If using the speakerphone or the headset, press the

SPEAKERPHONE button or press the LINE button of

incoming a call. This phone will automatically default to

LINE 1 when it is idle.

If you choose to answer a second call,

Press the other LINE button

The primary call will automatically be put on hold.

If you are on another incoming call while you are on a call , the new Caller ID will

display after the first ring, and the message waiting lamp and the LED of the other

LINE will flash

LINE 1 or LINE 2

You can answer a call using the handset, headset, or speakerphone.

Figure 8

16IPW2000

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Ericsson UniData IPW2000 User manual

Brand: Ericsson

Model: UniData IPW2000

Category: Telephones

Type: User manual

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Ericsson UniData IPW2000 User manual

Ericsson UniData IPW2000 User manual

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