Technicolor TG650S Installation guide

Brand: Technicolor

Model: TG650S

Category: Modems

Type: Installation guide

TECHNICOLOR TG650S INSTALLATION GUIDE FOR

AT&T

FIRMWARE VERSION 10.2 AND LATER

AT&T MANAGED BROADBAND

Document version 1.0

April 7, 2015

File: ATT_TG650s_Quick_Install_Guide

Version: 1.0

Number of pages: 29

Release date: 04/07/15

Previous version: n/a

Planned revision date: n/a

This document will be updated, if appropriate, after management reviews, for legal or

technical reasons.

Change history

Version Changes

0.1 Draft version

1.0 Final version

ATT_TG650s_Quick_Install_Guide Page 2

TABLE OF CONTENTS

1 Introduction...................................................................................................................................5

1.1 Welcome letter.............................................................................................6

2 Technicolor Gateways................................................................................................................... 7

2.1 Technicolor TG650s modem/gateway.............................................................7

2.2 Generic firmware..........................................................................................9

3 Physical installation.....................................................................................................................10

3.1 Package description....................................................................................10

3.2 Physical Installation Environment..................................................................10

3.3 Connections Overview.................................................................................11

4 Start of the installation.................................................................................................................13

4.1 Initial Setup..............................................................................................13

4.2 Reconfigure my gateway..............................................................................19

4.2.1 Finding the gateway....................................................................................19

4.2.2 Securing the gateway..................................................................................22

4.2.3 Finalizing the configuration...........................................................................23

5 Trouble shooting.........................................................................................................................24

5.1 Installation menu did not appear..................................................................24

5.2 Wizard did not detect the Gateway................................................................24

5.3 LED diagnostics..........................................................................................26

5.4 Browsing to the Gateway.............................................................................27

5.5 Troubleshooting..........................................................................................27

5.5.1 How to perform a hardware reset to factory defaults........................................27

5.5.2 Factory default service settings.....................................................................27

5.5.3 Wrong configuration profile selected..............................................................28

5.6 Helpdesk contact phone numbers.................................................................28

ATT_TG650s_Quick_Install_Guide Page 3

Preface

This document describes how to install the Technicolor TG650s SHDSL modem/gateway

provided by AT&T as part of the AT&T Managed Broadband access. AT&T Managed Broadband

is available in selected countries, each country requires a country specific configuration. This

guides you through the setup process and provides a short problem determination flow.

This document does not integrate the AT&T VPN Gateway or AT&T Global Network Client

installation guides, please refer to your AT&T account representative to obtain these

documentation.

Have a good installation and enjoy quality AT&T services.

ATT_TG650s_Quick_Install_Guide Page 4

1 INTRODUCTION

This documentation describes the TG650s modem/gateway, its physical installation, its

configuration, how to get support and a modem problem determination flow.

 Welcome letter

 Package description

 Modem description

 Physical installation

 Modem configuration

 Most common configuration problems

ATT_TG650s_Quick_Install_Guide Page 5

1.1

Welcome letter

AT&T Business

Subject: Do-it-yourself installation package

Service: Managed Broadband (IP DSL) for

 AT&T VPN Tunneling Services (AVTS)

 AT&T Network Based IP VPN Remote Access (ANIRA)

Dear Customer,

Thank you for your confidence in the AT&T Managed Broadband Service. This access technique

provides you with high-speed connection to your Corporate Network and the Internet.

AT&T delivers Managed Broadband service in close cooperation with a central person / support

group within your company (Customer Point of Contact or CPOC). This group would distribute

the Do-It-Yourself package and is also responsible for a correct set up of your network

settings. To ensure a controlled flow of information and equipment, the support group will be

the interface between you as end-user and AT&T.

At this moment, we are in the progress of enabling your DSL line(s). As soon as the line is

ready, we will inform the support group within your company, so you can commence with the

installation of the modem and start using the service.

Now you have received the Do-It-Yourself installation package. So following the installation

guidelines included in this package, you can install the xDSL modem. The modem is pre-

configured; so minimal configuration is required. If you applied for AT&T assisted installation,

the installation will be done for you at the agreed date.

Please note that 10 working days after we have enabled your DSL connection, we will begin to

charge your company the agreed monthly DSL connectivity fee and monthly service charge.

We recommend you read through the installation guideline within this period. In case the DSL

installation does not function to your satisfaction, please contact your support group within the

10 working days so we are able to postpone the moment of billing.

AT&T is fully dedicated to ensure high performance of your DSL connection. In case you

experience problems or you have any questions, our Support Center is fully dedicated to

provide you with support. Please, address your question to the support group within your

company, after which they can call our Support Center. In order to offer the best assistance,

please make sure your support group has your Account and User ID nearby.

Yours sincerely,

AT&T Enablement Team

AT&T Global Network Services

ATT_TG650s_Quick_Install_Guide Page 6

2 TECHNICOLOR GATEWAYS

This chapter describes the Technicolor TG650s DSL gateway, which is one of the

modems/gateways used by AT&T on DSL connections.

2.1

Technicolor TG650s modem/gateway

The TG650s is an integrated multi-mode SHDSL mode/gateway, supporting:

 SHDSL Annex A/B/C, supporting ATM and EFM access on 2- and 4-wire mode

 Firmware 10.2 or newer

 1 Gigabit Ethernet auto-sensing LAN-port.

 3 Fast-Ethernet auto-sensing LAN-ports.

 2 USB-ports to connect to a file-server and/or 3G USB stick, unsupported

 A console port, unused

 It is presented in a slim-line box with an external power converter.

The TG650s modem/gateway is a versatile device, which can be configured as a bridge or a

router (or gateway). AT&T uses this device solely in bridge mode to support the VPN CPE

cascaded behind it.

ATT_TG650s_Quick_Install_Guide Page 7

Illustration 2.1: TG650s 2p SHDSL modem supporting 2 wire-pairs.

The TG650s supports several features, which are not supported by AT&T:

 Storage server function

The LED functions:

The ports to connect all cables to are at the backside of the modem. The layout of the ports is

displayed in illustration 2.3.

ATT_TG650s_Quick_Install_Guide Page 8

Illustration 2.2: LED indications overview. Please notice the

dual Broadband LEDs, 1 per wire-pair.

The ports used are the yellow 4-port switch (port 1 supports GigabiEthernet) and the gray

DSL-port. The power socket is located next to the power switch on the right hand side on the

modem. The USB port is unused.

2.2

Generic firmware

The TG650s as AT&T uses it runs standard generic firmware:

 The default user is “Administrator”

 Embedded templates

◦ Bridge mode; this is the only mode used and supported by AT&T.

◦ 3 router mode templates; unused

The configuration for specific countries will be done via external template files.

ATT_TG650s_Quick_Install_Guide Page 9

Illustration 2.3: The port layout of the TG650s 2p

3 PHYSICAL INSTALLATION

This chapter describes the physical installation of the TG650s, hereafter called “gateway”.

3.1

Package description

The following items should be present in the Do-It-Yourself (DiY) package:

 1 Technicolor TG650s 2p gateway box containing:

◦ 1 TG650s 2p modem

◦ 1 PSU

◦ 1 RJ14 cable (the difference to RJ11 is that RJ14 supports 4 wires)

◦ 1 RJ45 Cat5e Ethernet straight cable

There is no localization supplied, as the TG650s is an SHDSL modem, and does not support

line-sharing with Voice, hence no splitter/filter nor additional cabling is supplied.

Examples of the RJ45 and RJ14 connectors:

3.2

Physical Installation Environment

The environment in which the gateway is being installed must have normal ventilation and

support the following conditions:

 Temperature: 0°to 40°C (32 to 105 F)

 Humidity: 20% to 80%

ATT_TG650s_Quick_Install_Guide Page 10

Illustration 3.1: RJ14 (left) and RJ-45 (right) connector. The

RJ-14 has 4 wires, the RJ-45 has 8 wires.

The gateway is passively cooled, so must not be placed directly on another heat-generating

device.

Power requirements:

 AC voltage: 100 to 120, 220 to 240 V

 Frequency: 50/60 Hz

The adapter is auto-sensing for both voltage and frequency.

3.3

Connections Overview

The TG650s' gray SHDSL port is directly connected to the wall-socket using one RJ14 cable. No

voice services are supported on the wire-pair. The AT&T VPN Gateway or Cisco Ethernet based

router is then best connected to yellow LAN port 1, as this is the Gigabit Ethernet port.

Now in this diagram a straight RJ14 cable is suggested. An RJ14 cable supports 4 wires, 2

wire-pairs, same as the TG650s 2P does. The pin-out is as follows:

• 1,4 are wire-pair 2

• 2,3 are wire-pair 1

Usually in case a 2-pair connection is supplied, that cable can be connected directly to the

wall-socket, as is shown in the diagram. It can happen that 2 ports are used to supply the 2-

ATT_TG650s_Quick_Install_Guide Page 11

Illustration 3.2: Basic wiring from AT&T VPN gateway via TG650s to wall socket.

pair connection. This then requires that the cable needs to be modified as shown below in

Illustration 3.3.

ATT_TG650s_Quick_Install_Guide Page 12

Illustration 3.3: RJ-14 cable pin-out and Y-cable when 2 wall-sockets are used to support the SHDSL

connection.

4 START OF THE INSTALLATION

The configuration software for this modem can be found on the AT&T ftp server here:

ftp://[email protected]/pub/MoW_Broadband/

The file name will vary, but always start with TG650. The latest release will have the highest

extension number. This file must be unpacked and the “setup.exe” can be launched. This then

presents a menu panel shown below in Illustration 4.1

To configure the modem, please connect your PC to one of the yellow LAN ports of the modem.

If this is the first time you configure the DSL device, click on “Initial setup”. If you already have

configured the DSL device before and you want to change some settings, select “Reconfigure

my gateway”.

4.1

Initial Setup

When selecting “Initial setup” the following screen will appear:

ATT_TG650s_Quick_Install_Guide Page 13

Illustration 4.1: Configuration panel

Select “Next” to go to the next screen to select the DSL device:

A new screen with safety instructions and regulatory notices is displayed.

ATT_TG650s_Quick_Install_Guide Page 14

Illustration 4.2: Start of the Setup Wizard

Illustration 4.3: In the dropdown box, please select the gateway you have

received.

To continue confirm that you have read the instructions and notices by tagging the box. This

will show the “Next” button.

ATT_TG650s_Quick_Install_Guide Page 15

Illustration 4.4: Safety instructions and Regulatory notices; please read these

carefully

Illustration 4.5: Here the physical installation of your gateway starts

Click “Next”.

ATT_TG650s_Quick_Install_Guide Page 16

Illustration 4.6: DSL line connection

Illustration 4.7: This panel is not valid for the TG650s, please select "no".

Now the power supply will be connected:

Click “Next”.

ATT_TG650s_Quick_Install_Guide Page 17

Illustration 4.9: Connection to the power supply

Illustration 4.8: Again this panel is invalid for the TG650s, please click "Next".

The user-name and password are only valid for access to the modem from the LAN side of the

network. They have no influence on the network connectivity.

Click “Continue” . The DSL device now needs to be configured with connection specific details,

so the menu will continue with the “Reconfigure my gateway” menu.

ATT_TG650s_Quick_Install_Guide Page 18

Illustration 4.11: Push Continue to launch the setup program

Illustration 4.10: After this panel the configuration software for this modem will be

started. You will only need the country in which this modem will be installed, and the

user-name/password to locally secure the modem.

4.2

Reconfigure my

GATEWAY

The CD software will now scan for DSL (gateway) device connected to the PC. The screen will

look like this:

Click “Next:

4.2.1

Finding the gateway

ATT_TG650s_Quick_Install_Guide Page 19

Illustration 4.13: Scanning the network connection of your

computer

Illustration 4.12: Start of the setup program to configure the

gateway

In some cases, e.g. when the AT&T Global Network Client is installed on the computer, or other

equipment between the computer and the DSL device, the wizard will not find the DSL device.

If the wizard didn't detect the DSL device, then go to paragraph 5.2 “Wizard did not detect the

Gateway”, page 24.

When the gateway has been found, the program will check it check it and verify it’s

configuration:

If a DSL device is found the setup wizard will try to find the type and the screen will look like

Illustration 4.14.

Sometimes the DSL device is protected by a password when the DSL device is used before.

Enter the correct user id and password to continue, or perform a factory reset as described in

par 5.5.1.

ATT_TG650s_Quick_Install_Guide Page 20

Illustration 4.14: Analyzing the gateways type and

configuration

Illustration 4.15: Enter the username and password

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Technicolor TG650S Installation guide

Brand: Technicolor

Model: TG650S

Category: Modems

Type: Installation guide

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Technicolor TG650S Installation guide

Technicolor TG650S Installation guide

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