1.1
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Welcome letter
Welcome letter
AT&T Business
Subject: Do-it-yourself installation package
Service: Managed Broadband (IP DSL) for
AT&T VPN Tunneling Services (AVTS)
AT&T Network Based IP VPN Remote Access (ANIRA)
Dear Customer,
Thank you for your confidence in the AT&T Managed Broadband Service. This access technique
provides you with high-speed connection to your Corporate Network and the Internet.
AT&T delivers Managed Broadband service in close cooperation with a central person / support
group within your company (Customer Point of Contact or CPOC). This group would distribute
the Do-It-Yourself package and is also responsible for a correct set up of your network
settings. To ensure a controlled flow of information and equipment, the support group will be
the interface between you as end-user and AT&T.
At this moment, we are in the progress of enabling your DSL line(s). As soon as the line is
ready, we will inform the support group within your company, so you can commence with the
installation of the modem and start using the service.
Now you have received the Do-It-Yourself installation package. So following the installation
guidelines included in this package, you can install the xDSL modem. The modem is pre-
configured; so minimal configuration is required. If you applied for AT&T assisted installation,
the installation will be done for you at the agreed date.
Please note that 10 working days after we have enabled your DSL connection, we will begin to
charge your company the agreed monthly DSL connectivity fee and monthly service charge.
We recommend you read through the installation guideline within this period. In case the DSL
installation does not function to your satisfaction, please contact your support group within the
10 working days so we are able to postpone the moment of billing.
AT&T is fully dedicated to ensure high performance of your DSL connection. In case you
experience problems or you have any questions, our Support Center is fully dedicated to
provide you with support. Please, address your question to the support group within your
company, after which they can call our Support Center. In order to offer the best assistance,
please make sure your support group has your Account and User ID nearby.
Yours sincerely,
AT&T Enablement Team
AT&T Global Network Services
ATT_TG650s_Quick_Install_Guide Page 6