HP Pavilion 14-bk000 Laptop PC User guide

HP Pavilion 14 Laptop PC

* Model numbers: 14-bk000 – bk099

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

AMD is a trademark of Advanced Micro Devices,

Inc. Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Celeron, and Pentium are trademarks of

Intel Corporation in the U.S. and other

countries. Microsoft and Windows are U.S.

registered trademarks of the Microsoft group

of companies.

In accordance with Microsoft’s support policy,

HP does not support the Windows 8 or

Windows 7 operating system on products

congured with Intel and AMD 7th generation

and forward processors or provide any

Windows 8 or Windows 7 drivers on

http://www.support.hp.com.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: April 2017

Document Part Number: 925629-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers,

and/or software to take full advantage of

Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a refund subject to the

refund policy of your place of purchase.

For any further information or to request a full

refund of the computer, please contact your

local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 7

Keyboard area ........................................................................................................................................................ 8

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Button and speakers ......................................................................................................................... 10

Special keys ....................................................................................................................................... 11

Action keys ........................................................................................................................................ 12

Bottom ................................................................................................................................................................. 13

Labels ................................................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15

Mass storage devices ........................................................................................................................................... 18

Display assembly subcomponents ...................................................................................................................... 19

Miscellaneous parts ............................................................................................................................................. 20

4 Removal and replacement procedures preliminary requirements .................................................................... 21

Tools required ...................................................................................................................................................... 21

Service considerations ......................................................................................................................................... 21

Plastic parts ....................................................................................................................................... 21

Cables and connectors ...................................................................................................................... 21

Drive handling ................................................................................................................................... 22

Grounding guidelines ........................................................................................................................................... 22

Electrostatic discharge damage ........................................................................................................ 22

Packaging and transporting guidelines .......................................................................... 23

Workstation guidelines ................................................................................ 23

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 25

Component replacement procedures .................................................................................................................. 25

Display subcomponents (bezel, panel, camera) ............................................................................... 25

Bottom cover ..................................................................................................................................... 29

v

Battery ............................................................................................................................................... 31

WLAN module .................................................................................................................................... 32

Memory module ................................................................................................................................ 34

Hard drive .......................................................................................................................................... 35

Solid-state drive (SSD) ...................................................................................................................... 37

Fan ..................................................................................................................................................... 38

Heat sink ............................................................................................................................................ 39

TouchPad board ................................................................................................................................. 42

USB board .......................................................................................................................................... 43

System board .................................................................................................................................... 44

Speakers ............................................................................................................................................ 47

Display assembly ............................................................................................................................... 48

Power button board .......................................................................................................................... 56

Power connector cable ...................................................................................................................... 57

Top cover/keyboard ........................................................................................................................... 58

6 Using Setup Utility (BIOS) ............................................................................................................................. 59

Starting Setup Utility (BIOS) ................................................................................................................................ 59

Updating Setup Utility (BIOS) .............................................................................................................................. 59

Determining the BIOS version ........................................................................................................... 59

Downloading a BIOS update .............................................................................................................. 60

7 Backing up, restoring, and recovering ........................................................................................................... 61

Creating recovery media and backups ................................................................................................................ 61

Creating HP Recovery media (select products only) ......................................................................... 61

Using Windows tools ........................................................................................................................................... 62

Restore and recovery ........................................................................................................................................... 63

Recovering using HP Recovery Manager ........................................................................................... 63

What you need to know before you get started ............................................................. 63

Using the HP Recovery partition (select products only) ................................................. 64

Using HP Recovery media to recover .............................................................................. 64

Changing the computer boot order ................................................................................ 65

Removing the HP Recovery partition (select products only) ......................................... 66

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 67

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67

9 Specications .............................................................................................................................................. 69

Computer specications ...................................................................................................................................... 69

35.6-cm (14.0-in) display specications ............................................................................................................. 70

vi

Hard drive specications ..................................................................................................................................... 70

M.2 solid-state drive specications .................................................................................................................... 71

10 Power cord set requirements ...................................................................................................................... 73

Requirements for all countries ............................................................................................................................ 73

Requirements for specic countries and regions ................................................................................................ 74

11 Recycling .................................................................................................................................................. 77

Index ............................................................................................................................................................. 79

vii

viii

1 Product description

Category Description UMA Discrete

Product name HP Pavilion 14 Laptop PC

* Model numbers: 14-bk000 – bk099

√ √

Processor 7th generation Intel® Core™ processors √ √

Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 2133-MHz/4-MB L3 cache, dual, 15W) √ √

Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 2133-MHz/3-MB L3 cache, dual, 15W) √ √

Intel Core i3-7100U (2.4-GHz, 2133-MHz/3-MB L3 cache, dual, 15W) √

Intel Pentium® processor √

Intel Pentium 4415U (2.3-GHz, 2133-MHz/2-MB L3 cache, dual, 15W) √

Graphics Internal graphics √ √

Intel HD Graphics 620 (used with Core processors) √ √

Intel HD Graphics 610 (used with Pentium processors) √

Hybrid graphics (used with Core i7/i5 processors) √

Nvidia N16S-GTR (GeForce 940MX) with up to 2048MB √

Nvidia N16S-GTR (GeForce 940MX) with up to 4096MB √

Supports HD Decode, DX12, and HDMI √ √

Support Optimus √

Supports GPS (GPU Performance Scaling) √

Panel 35.6-cm (14.0-in), high-denition (HD), white light-emitting diode (WLED), SVA,

BrightView (1366×768) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits

√ √

35.6-cm (14.0-in), high-denition (HD), white light-emitting diode (WLED), SVA, anti glare

(1366×768) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits

√ √

35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode (WLED), UWVA,

BrightView (1920×1080) display, slim-at 3.0 mm, eDP; typical brightness: 250 nits,

bridge to 220 nits

√ √

35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode (WLED), UWVA,

anti glare (1920×1080) display, slim-at 3.0 mm, eDP; typical brightness: 250 nits,

bridge to 220 nits

√ √

Memory Two customer-accessible/upgradable OR non-accessible/non-upgradeable memory

module slots

√ √

DDR4-2133 dual channel support (DDR4-2400 downgrade to DDR4-2133) √ √

Supports up to 16 GB of system RAM in the following congurations: √ √

●

16384-MB total system memory (8192×2) √ √

●

12288-MB total system memory (8192×1) + (4096×1) √ √

1

Category Description UMA Discrete

●

8192-MB total system memory (8192×1) or (4096×2) √ √

●

6144-MB total system memory (4096×1) + (2048×1) √ √

●

4096-MB total system memory (4096×1) √ √

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.2-mm (.28-

in) thicknesses

√ √

Support for SSD + HDD √ √

Support for M.2 SATA SSD √ √

Accelerometer/hard drive protection support √ √

Single hard drive congurations: √ √

●

1-TB, 5400 rpm, 7.2 mm √ √

●

500-GB, 5400 rpm, 7.0-mm √ √

M.2 SATA-3 congurations (Value): √ √

●

256 GB √ √

●

128 GB √ √

M.2 SATA-3 congurations (TLC): √ √

●

512 GB √ √

Dual storage congurations: √ √

●

256 GB Value SSD + 1 TB HDD √ √

●

128 GB Value SSD + 1 TB HDD √ √

Camera/mic HP Wide Vision FHD IR Camera - indicator LED and 2x IR LEDs, USB2.0, FHD hybrid BSI

sensor, f2.2, WDR, 88° WFOV

√ √

1080p by 30 frames per second √ √

Supports Windows Hello √ √

Dual array digital microphones with appropriate software - beam forming, echo

cancellation, noise suppression

√ √

Supports WDR (Wide Dynamic Range) √ √

HP Wide Vision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR, 88° WFOV

720p by 30 frames per second

√ √

Dual array digital microphones with appropriate software - beam forming, echo

cancellation, noise suppression

√ √

Supports WDR (Wide Dynamic Range) √ √

Audio Audio brand: B&O Play √ √

Audio application name: B&O Play Audio Control √ √

Supports HP Audio Boost √ √

Dual speakers √ √

Sensors Accelerometer √ √

2 Chapter 1 Product description

Category Description UMA Discrete

Ethernet Integrated 10/100/1000 network interface card (NIC) √ √

Wireless Network Integrated wireless options with single antenna (M.2/PCIe): √ √

Compatible with Miracast-certied devices √ √

Support for the following WLAN formats: √ √

●

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter √ √

●

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter √ √

Integrated wireless options with dual antennas (M.2/PCIe): √ √

Compatible with Miracast-certied devices √ √

Support for the following WLAN formats: √ √

●

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo (non-vPro) √ √

●

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-

vPro)

√ √

External media

card

HP Multi-Format Digital Media Reader √ √

Support SD/SDHC/SDXC √ √

Push-push insertion/removal √ √

Internal Card

Expansion

One M.2 slot for solid-state drive √ √

One M.2 slot for WLAN √ √

Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect

video

√ √

HDMI v1.4b supporting up to 1920×1080 @60Hz √ √

RJ-45 (Ethernet) √ √

USB 3.0 (2) √ √

USB 3.1 Gen 1 Type-C port (supports data transfer) √ √

AC Smart Pin adapter plug √ √

Headphone/line out and microphone/line in combo jack √ √

Keyboard/pointing

devices

Keyboard √ √

Full-size textured, island style keyboard √ √

Full sized, backlit, 3-coat paint, island-style keyboard √ √

TouchPad √ √

Image sensor √ √

Multi-touch gestures enabled √ √

Taps enabled by default √ √

Supports Modern Trackpad Gestures √ √

Power AC adapters √ √

45-W √

3

Category Description UMA Discrete

65-W √

Power cord √ √

1 meter premium power cord √ √

Battery √ √

3-cell, Prismatic battery, 41-Whr, 3610 mAh √ √

Supports battery fast charge √ √

Battery life enhancement √ √

Security TPM 2.0 √ √

Kensington Security Lock √ √

Operating system Preinstalled √ √

Windows 10 √ √

Windows 10 Professional √ √

For Developed Market (ML): √ √

Windows 10 Home ML √ √

Windows 10 Home Plus ML √ √

For Emerging Market (EM/SL): √ √

Windows 10 Home EM/SL √ √

Windows 10 Home Plus EM/SL √ √

Windows 10 Home Value NB EM/SL √

Windows 10 Home Value NB Select Geo EM/SL √

For China Market: √ √

CPPP Windows 10 Home High End China Language Edition √ √

CPPP Windows 10 Home China Language Edition √ √

For APJ SEAP Market (EM/SL): √ √

SEAP Windows 10 Home EM/SL √ √

SEAP Windows 10 Home Plus √ √

FreeDOS 2.0 √ √

Service End-user replaceable parts √ √

AC adapter √ √

4 Chapter 1 Product description

2 Getting to know your computer

Right side

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts o power to the display and other unneeded

components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving

state that uses the least amount of power.

(2) Drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

(3) USB Type-C 3.x charging port When the computer is on, connects and charges a USB device that has a Type-

C connector, such as a cell phone, camera, activity tracker, or smartwatch,

and provides high-speed data transfer.

– or –

Connects to various USB, video, HDMI, and LAN devices.

NOTE: Cables and/or adapters (purchased separately) may be required.

(4) HDMI port Connects an optional video or audio device, such as a high-denition

television, any compatible digital or audio component, or a high-speed High-

Denition Multimedia Interface (HDMI) device.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(6) AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has

reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

(7) Power connector Connects an AC adapter.

Right side 5

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not

prevent the computer from being mishandled or stolen.

(2) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or

smartwatch, and provides high-speed data transfer.

(3) Audio–out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones, earbuds, a

headset, or a television audio cable. Also connects an optional headset

microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before

putting on headphones, earbuds, or a headset. For additional safety

information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer speakers are

disabled.

(4) Memory card reader (select

products only)

Reads optional memory cards that enable you to store, manage, share, or

access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the

card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory card reader.

6 Chapter 2 Getting to know your computer

Display

Component Description

(1) WLAN antennas* (1 or 2) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones (1 or 2) Record sound.

(3) Infrared camera lights (select products only) On: The infrared camera is in use.

(4) Camera light On: The camera is in use.

(5) Camera Allows you to video chat, record video, and record still images.

(6) Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a password

logon.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas

immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

Display 7

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

8 Chapter 2 Getting to know your computer

Lights

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to the display

and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(3) Mute light

●

On: Computer sound is o.

●

O: Computer sound is on.

Keyboard area 9

Button and speakers

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the

computer.

●

When the computer is on, press the button briey to

initiate Sleep.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

●

When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button

down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power

options.

▲ Type power in the taskbar search box, and then select

Power & sleep settings.

‒ or –

Right-click the Start button, and then select Power

Options.

(2) Speakers Produce sound.

10 Chapter 2 Getting to know your computer

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

Keyboard area 11

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your

product, see Special keys on page 11.

▲

To use an action key, press and hold the key.

Icon Description

Opens the Get started app.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is

connected to the computer, repeatedly pressing this key alternates the screen image from the computer

display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

12 Chapter 2 Getting to know your computer

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HP Pavilion 14-bk000 Laptop PC User guide

HP Pavilion 14-bk000 Laptop PC User guide

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