OptConnect OC-4500 User manual

OC-4500
Brand
OptConnect
Model
OC-4500
Type
User manual

This manual is also suitable for

WIRELESS SOLUTIONS
COMPLETE CONNECT GUIDE
COMPLETE CONNECT GUIDE
OptConnect Wireless Modem
Thank you for choosing OptConnect for
your wireless communication needs.
Should you need help installing your new
OptConnect Wireless Modem, we offer
free technical support 24 hours a day,
7 days a week.
Call 877- 678-3343 for assistance.
Need Help?
Call our experienced technical support
877-678-3343
2 | NoN ATM ProgrAMMiNg iNsTrucTioNs
If you are connecting your OptConnect wireless device to a
micro-market kiosk or other type of kiosk, digital sign, POS sys-
tem, utility management device, or other:
- Turn to page 4 for installing and connecting your device
- Turn to page 23 for programming instructions
NoN ATM ProgrAMMiNg iNsTrucTioNs
oNliNe ProgrAMMiNg guide
If you’d like quick easy access to our programming instructions
scan the QR code to be directed to our website. You can save
the address as a web-app on your iPhone or Android.
iPsANdiT iorroriTeM AsPelec? | 3
Need Help?
Call our experienced technical support
877-678-3343
coNTeNTs | 3
Contents
Product Features Wireless ModeM
coMPleTe coNNecT guide
The OptConnect OC-3501 supports both Dial-up and High-Speed
TCP/IP Communication. When running Dial-up communication,
there is no need to alter any ATM programming. For a list of proces-
sor phone numbers, see page 20 of this guide.
The OptConnect OC-3251 and OC-4500 run high-speed transac-
tions via TCP/IP communication. TCP/IP communication signi-
cantly cuts transaction speeds over Dial-up transactions requiring
less time for your customers to complete their transactions.
Product Features 3
Product Diagram 4
Step 1: Verify Package Contents 5
Step 2: Plug in the Wireless Modem 6
Step 3: ATM Programming 8
Nautilus Hyosung ATMs 8
Hantle/Tranax/Genmega ATMs 12
Triton ATMs 15
Troubleshooting 19
Processor Phone Numbers 21
Warranty Information 22
Programming for Kiosk, Digital Sign, or Other 23
coNTeNTs | 3
coNTeNTs | 3
Need Help?
Call our experienced technical support
877-678-3343
4 | ProducT diAgrAM
Wireless ModeM
Product Diagram
OptConnect Wireless Modem Front
OptConnect Wireless Modem Back
Need Help?
Call our experienced technical support
877-678-3343
PAckAge coNTeNTs | 5
Verify PAckAge coNTeNTs
Step 1
OptConnect Wireless Modem
Please verify your package contents. If any of these items are
missing or damaged, please contact OptConnect immediately
at (877) 678-3343.
Power Supply
CAT5 Ethernet Cable (2) 3db Magnetic Antenna
OptConnect Complete
Connect Guide
OptConnect Quick
Connect Card
Need Help?
Call our experienced technical support
877-678-3343
6 | sTeP 2: Plug iN The oPT coNNecT ModeM
Plug iN The Wireless ModeM
Step 2
A. Attach Power Supply and Antenna
Locking ring.
Insert and twist
to the right to
lock in place.
B. Insert Phone Line/Ethernet Cable
Dial-up
Communication
(OC-3501 Model Only)
OC-3251/OC-3501
TCP/IP
Communication
Need Help?
Call our experienced technical support
877-678-3343
Status Light
Cell On Light
Signal Lights
Need Help?
Call our experienced technical support
877-678-3343
sTeP 2: Plug iN The oPT coNNecT ModeM (coNT) | 7
C. Verify Status Lights
Step 2Plug iN (coNT)
Status Lights
GREEN Flashing Status is good. Ready for transactions.*
ORANGE Flashing Processing boot-up sequence.
ORANGE Constant Call OptConnect Technical Support 877-678-3343
RED Constant Call OptConnect Technical Support 877-678-3343
Cell On and Signal Lights
GREEN Constant Status is good. Ready for transactions.*
GREEN Flashing Connecting with carrier or Transmitting data.
RED Constant Call OptConnect Technical Support 877-678-3343
The Cell On and Signal Lights will ash green throughout commu-
nication with the host and the carrier during transactions. This is
normal behavior.
Once the Cell On and Signal Lights are solid*, your Wireless Modem
is ready for ATM transactions. Proceed with ATM Programming.
For security and compliance, secure the wireless modem inside the
ATM cabinet or vault.
*Initial connection with the carrier may take as much as 2 minutes.
Need Help?
Call our experienced technical support
877-678-3343
8 | sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs
ATM ProgrAMMiNg
Step 3
The OptConnect OC-3501 supports both Dial-up and High-Speed
TCP/IP Communication. When running Dial-up communication,
there is no need to alter any ATM programming. For a list of proces-
sor phone numbers, see page 20 of this guide.
The OptConnect OC-3251 runs high-speed transactions via TCP/
IP communication. TCP/IP communication signicantly cuts trans-
action speeds over dial-up transactions requiring less time for your
customers to complete their transactions.
Running TCP/IP involves programming the ATM for this mode of
communication. You must have master password access to the
ATM programming menus to make the necessary changes.
The OC-3251 runs ONLY high-speed wireless TCP/IP transactions
only possible with ATMs capable of communicating via TCP/IP.
NAuTilus hyosuNg ATMs
TCP/IP Setup
Nautilus Hyosung ATMs capable of TCP/IP communication include
1800CE/SE, 2700CE/T, MM5000, MM5300CE/XP,
MM5100T, HALO, HALO II, 4000W
Once the physical installation
is complete, the Status Light is
ashing green, and the Cell On
and Signal Lights are solid green,
enter the ATM’s Operator Menu
using your Master Password.
If your ATM menus appear dif-
ferently than described in this
Guide, please call OptConnect
technical support at 877-678-
3343 for further assistance.
Need Help?
Call our experienced technical support
877-678-3343
Need Help?
Call our experienced technical support
877-678-3343
sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs (coNT) | 9
NAuTilus hyosuNg ATMs
TCP/IP Setup
• Customer Setup >
Select Processor >
Communication:
Select TCP/IP
- Cancel to Return -
• Customer Setup >
Select Processor >
TCP/IP Type:
TCP/IP TYPE
Cardtronics Visa Framed
Columbus Data Standard
Data Stream (ASAI) Visa Framed
DNS (MoneyTree) Standard
EFX Standard
Elan/Genpass Visa Framed
1st ISO / First Data / Core Data Standard
ITS Systems Integrators Co Inc Standard
Metavante Standard
NRT/ TNS Visa Framed
Planet Payment Standard (SSL Enabled)
Shazam Call 877-678-3343 opt 3
Switch Commerce Visa Framed
Worldpay / RBS Lynk Standard
SSL: Disabled
- 2(x) Cancel to Return -
• Customer Setup >
Standard 3 Options >
CRC En/Disable:
Disable
- 2(x) Cancel to Return -
Set ATM Communication Type: TCP/IP
Need Help?
Call our experienced technical support
877-678-3343
Need Help?
Call our experienced technical support
877-678-3343
10 | sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs (coNT)
• System Setup >
Terminal IP:
TERMINAL IP
DHCP Disable
IP Address 192.168.1.91
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.90
DNS Leave As Is
- 2(x) Cancel to Return -
NAuTilus hyosuNg ATMs
TCP/IP Setup
Dene TCP/IP Parameters for ATM
Wireless TCP/IP communication requires dening two different sets
of parameters. Communication between the ATM and the Wireless
Modem is regulated by the parameters dened in System Setup.
Communication between the Wireless Modem and the Host Proces-
sor is regulated by parameters dened in Host Setup.
Need Help?
Call our experienced technical support
877-678-3343
Need Help?
Call our experienced technical support
877-678-3343
sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs (coNT) | 11
Dene TCP/IP Parameters for Host Processor
• Host Setup >Disable URL
Host Address 1 & 2:
192.168.1.90
• Host Setup > Host Port:
PROCESSOR HOST PORT 1 HOST PORT 2
Cardtronics 7004 7004
Columbus Data 7006 7006
Data Stream (ASAI) 451 451
DNS (MoneyTree) 561 561
EFX 446 446
Elan/Genpass 5166 5166
1st ISO / First Data / Core Data 8440 8440
ITS Systems Integrators Co Inc. 888 888
Metavante 450 450
NRT/ TNS 7008 7008
Planet Payment 5306 5306
Shazam Call Call
Switch Commerce 7003 7003
Worldpay / RBS Lynk 6661 6661
NAuTilus hyosuNg ATMs
TCP/IP Setup
You are now ready to initialize your ATM. Once booted, perform a balance
inquiry. If this transaction fails, verify your setup in the previous steps.
If you are still unable to perform a successful balance inquiry, call Opt-
Connect technical support at (877) 678-3343 for assistance.
Need Help?
Call our experienced technical support
877-678-3343
asdfasdf
Need Help?
Call our experienced technical support
877-678-3343
12 | sTeP 3: ATM ProgrAMMiNg : hANTle/TrANAx/geNMegA ATMs
hANTle/TrANAx/geNMegA ATMs
TCP/IP Setup
Hantle (Tranax)/Genmega ATMs capable of TCP/IP communication
include: 1700W, C4000, 4000T, X4000, G1900, G2500, GT3000,
ONYX, ONYX-W, GT5000, C6000
Once the physical installation
is complete, the Status Light is
flashing green, and the Cell On
and Signal Lights are solid green,
enter the ATM’s Operator Menu
using your Master Password.
If your ATM menus appear differ-
ently than described in this Guide,
please call OptConnect technical
support at 877-678-3343 for fur-
ther assistance.
ENTER PASSWORD
THEN PRESS ENTER
• Customer Setup >
Change Processor >
Communication Scrolling List:
TCP/IP TYPE
Cardtronics Visa Framed TCP/IP
Columbus Data Standard TCP/IP
Data Stream (ASAI) Visa Framed TCP/IP
DNS (MoneyTree) Standard TCP/IP
EFX Standard TCP/IP
Elan/Genpass Visa Framed TCP/IP
1st ISO / First Data / Core Data Standard TCP/IP
ITS Systems Integrators Co Inc. Standard TCP/IP
Metavante Standard TCP/IP
NRT/ TNS Visa Framed TCP/IP
Planet Payment SSL Pass Through
Shazam Call 877-678-3343 opt 3
Switch Commerce Visa Framed TCP/IP
Worldpay / RBS Lynk Standard TCP/IP
Set ATM Communication Type: TCP/IP
Need Help?
Call our experienced technical support
877-678-3343
Need Help?
Call our experienced technical support
877-678-3343
sTeP 3: ATM ProgrAMMiNg : hANTle/TrANAx/geNMegA ATMs (coNT) | 13
TCP/IP Setup
• Customer Setup >
Change Processor >
Standard 3 Option:
CRC En/Disable: Disable
- 3(x) Cancel to Return -
Set ATM Communication Type: TCP/IP (cont)
Dene TCP/IP Parameters for ATM
• System Setup >
Device Setup >
ATM TCP/IP Setup:
ATM TCP/IP SETUP
TCP/IP Mode Static IP
IP Address 192.168.1.91
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.90
***SELECT APPLY***
- 3(x) Cancel to Return -
Dene TCP/IP Parameters for Host Processor
• Host Setup >
Host Address:
Disable URL
Address 1 & 2:
192.168.1.90
hANTle/TrANAx/geNMegA ATMs
Need Help?
Call our experienced technical support
877-678-3343
Need Help?
Call our experienced technical support
877-678-3343
14 | sTeP 3: ATM ProgrAMMiNg : hANTle/TrANAx/geNMegA ATMs (coNT)
Dene TCP/IP Parameters for Host Processor
• Host Setup > Host Port:
PROCESSOR HOST PORT
Cardtronics 7004
Columbus Data 7006
Data Stream (ASAI) 451
DNS (MoneyTree) 561
EFX 446
Elan/Genpass 5166
1st ISO / First Data / Core Data 8440
ITS Systems Integrators Co Inc. 888
Metavante 450
NRT/ TNS 7008
Planet Payment 5307
Shazam Call
Switch Commerce 7003
Worldpay / RBS Lynk 6661
• Host Setup >
   CongurationSchedule:
Scheduled
You are now ready to initialize your ATM. Once booted, perform
a balance inquiry. If this transaction fails, verify your setup in the
previous steps. If you are still unable to perform a successful bal-
ance inquiry, call OptConnect technical support at (877) 678-3343
for assistance.
TCP/IP Setup hANTle/TrANAx/geNMegA ATMs
Need Help?
Call our experienced technical support
877-678-3343
asdfasdf
Need Help?
Call our experienced technical support
877-678-3343
sTeP 3: ATM ProgrAMMiNg : TriToN ATMs | 15
TriToN ATMs
TCP/IP Setup
Triton ATMs capable of TCP/IP communication include
Traverse, RL1600, RL2000, RL5000, RT2000, FT5000, ARGO
Once the physical installation
is complete, the Status Light is
flashing green, and the Cell On
and Signal Lights are solid green,
enter the ATM’s Operator Menu
using your Master Password.
If your ATM menus appear differ-
ently than described in this Guide,
please call OptConnect technical
support at 877-678-3343 for fur-
ther assistance.
• 6. Congure Terminal >
6. Communication >
8. Communication Protocol:
COMMUNICATION PROTOCOL
Cardtronics TCP/IP
Columbus Data TCP/IP
Data Stream (ASAI) TCP/IP Wireless
DNS (MoneyTree) TCP/IP Wireless
EFX TCP/IP Wireless
Elan/Genpass TCP/IP
1st ISO / First Data / Core Data TCP/IP Wireless
ITS Systems Integrators Co Inc. TCP/IP Wireless
Metavante TCP/IP
NRT/ TNS TCP/IP
Planet Payment Triton Standard TCP/IP No CRC
Shazam Call 877-678-3343 opt 3
Switch Commerce TCP/IP
Worldpay / RBS Lynk TCP/IP Wireless
Set ATM Communication Type: TCP/IP
*ATM’s on 3.0 or Higher on use TCP/IP
Need Help?
Call our experienced technical support
877-678-3343
Need Help?
Call our experienced technical support
877-678-3343
16 | sTeP 3: ATM ProgrAMMiNg : TriToN ATMs (coNT)
TriToN ATMs
TCP/IP Setup
• 6. Congure Terminal >
6. Communication >
9. Communication Message Format
COMMUNICATION MESSAGE FORMAT
Cardtronics Triton Standard
Columbus Data Triton Standard TCP/IP No CRC
Data Stream (ASAI) Triton Standard TCP/IP No CRC
DNS (MoneyTree) Triton Standard TCP/IP No CRC
EFX Triton Standard TCP/IP No CRC
Elan/Genpass Triton Standard
1st ISO / First Data / Core Data Triton Standard TCP/IP No CRC
ITS Systems Integrators Co Inc. Triton Standard TCP/IP No CRC
Metavante Triton Standard
NRT/ TNS Triton Standard
Switch Commerce Triton Standard
Worldpay / RBS Lynk Triton Standard TCP/IP No CRC
On software version 3.0 or higher use “TDL” instead of “Triton Standard.”
Additionally any changes will bring the ATM to manufacturer default settings
which will includes SSL enabled and communication header disabled.
• 6. Congure Terminal >
6. Communication >
3. Permanent TCP/IP Connection:
UNCHECK
• 6. Congure Terminal >
6. Communication >
F4. SSL Enable:
UNCHECK
• 6. Congure Terminal >
6. Communication >
1. Host IP Address:
192.168.1.90
Set ATM Communication Type: TCP/IP (cont)
Need Help?
Call our experienced technical support
877-678-3343
Need Help?
Call our experienced technical support
877-678-3343
sTeP 3: ATM ProgrAMMiNg : TriToN ATMs (coNT) | 17
TriToN ATMs
TCP/IP Setup
• 6. Congure Terminal >
6. Communication >
2. Host IP Port:
PROCESSOR HOST PORT 1
Cardtronics 7004
Columbus Data 7006
Data Stream (ASAI) 451
DNS (MoneyTree) 561
EFX 446
Elan/Genpass 5167
1st ISO / First Data / Core Data 8440
ITS Systems Integrators Co Inc. 888
Metavante 450
NRT/ TNS 7008
Planet Payment 5305
Shazam Call
Switch Commerce 7003
Worldpay / RBS Lynk 6661
- 2(x) Enter to Return to Main Menu -
Define TCP/IP Parameters for Host Processor (cont)
Need Help?
Call our experienced technical support
877-678-3343
Need Help?
Call our experienced technical support
877-678-3343
18 | sTeP 3: ATM ProgrAMMiNg : TriToN ATMs (coNT)
Dene TCP/IP Parameters for ATM
• 2. Diagnostics >
7. Modem / Ethernet >
6.CongureEthernetSettings:
CONFIGURE ETHERNET SETTINGS
6. Enable DHCP Uncheck
1. IP Address 192.168.1.91
2. Subnet Mask 255.255.255.0
3. Default Gateway 192.168.1.90
- 4(x) Enter to Return to Main Menu -
• 5. System Parameters >
5. Restart the Terminal >
Enter
You are now ready to initialize your ATM. Once booted, perform
a balance inquiry. If this transaction fails, verify your setup in the
previous steps. If you are still unable to perform a successful bal-
ance inquiry, call OptConnect technical support at (877) 678-3343
for assistance.
TriToN ATMs
TCP/IP Setup
Need Help?
Call our experienced technical support
877-678-3343
Need Help?
Call our experienced technical support
877-678-3343
TroubleshooTiNg | 19
Troubleshooting
OptConnect tests every Wireless Modem in house before shipping.
Each Wireless Modem completes a live balance inquiry before
being cleared for shipment. Should you experience problems with
your Wireless Modem, please verify all installation and instructions
in this Guide, and refer to the following Troubleshooting steps when
diagnosing any issues that may arise. If you are still experienc-
ing problems, please contact OptConnect at (877) 678-3343 for
further assistance.
If Your ATM is Unable to Complete Transactions
• Verify that the Wireless Modem is plugged in, the Status Light is
ashing green, and the Cell On and Signal Lights are solid green.
• Verify that the CAT5E Ethernet Patch Cable (included) is con-
nected to an open Ethernet port on you ATM and the Ethernet
port on the Wireless Modem. OptConnect cannot guarantee
successful transactions using an Ethernet cable other than that
provided with the Wireless Modem.
• Conrm that the ATM is programmed correctly for your processor
with the correct Host IP Address and Host Port.
If You Experience Intermittent Communication Issues
• Verify sufcient signal strength. If the Signal Lights indicate low
signal strength (1 to 2 bars), reposition the antenna. Allow a mini-
mum of 5 seconds for the Wireless Modem to refresh the Sig-
nal Lights after moving the antenna. If the signal strength does
not improve, it may be necessary to purchase an in-line signal
booster. Contact OptConnect at (877) 678-3343 for details.
• If the Signal Lights are ashing, disconnect power from the
Wireless Modem, wait 15 seconds, then reconnect power.
Allow at least 2 minutes for the Wireless Modem to reboot.
If the Signal Lights do not stop ashing after 5 minutes, please
call OptConnect at (877) 678-3343 for further assistance.
Need Help?
Call our experienced technical support
877-678-3343
Need Help?
Call our experienced technical support
877-678-3343
20 | TroubleshooTiNg
Troubleshooting (cont.)
• Check for the presence of any large neon signs, drink coolers,
or ice freezers in the vicinity of the Wireless Modem. Such
machines may produce interference which can affect the cellular
signal. If such machines are present, reposition the ATM and
Wireless Modem away from these sources of interference.
Set ATM Communication Type: TCP/IP
Below is a list of the most common ATM Error Codes associated
with Communication between the ATM and its Host. While this
communication is handled solely by the Wireless Modem, these
errors are most often the result of incorrect programming at the
ATM. After verifying ATM programming and clearing any errors,
if you are still experiencing problems completing transactions, please
contact OptConnect at (877) 678-3343 for further assistance.
Common ATM Error Codes
Nautilus Hyosung, Hantle (Tranax), Genmega Codes
D170X Modem Connection Error Verify all programming. Check Ethernet
cable for kinks or damage.
D25XX TCP/IP Communication Lost Verify all programming, especially Host TCP/
IP settings. Check Ethernet cable for kinks
or damage.
Triton Codes
192 Communication Error Verify all programming. Verify Ethernet
cable is connected properly and is not dam-
aged or kinked.
236 TCP/IP Communication Lost Verify all programming, especially Host TCP/
IP settings. Check Ethernet cable for kinks
or damage.
237 TCP/IP Device Failed This occurs when outgoing communication
is successful, but return communication
from the Host fails. Verify all programming.
Check for presence of large neon signs,
drink coolers, or ice freezers which may be
causing interference in the cellular signal.
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OptConnect OC-4500 User manual

OC-4500
Brand
OptConnect
Model
OC-4500
Type
User manual
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