OptConnect OC-3501 User manual

Brand: OptConnect

Model: OC-3501

Type: User manual

This manual is also suitable for

OptConnect OC-3501 is a wireless modem that provides both Dial-up and High-Speed TCP/IP communication, reducing transaction time for customers. It is compatible with various ATM models, including Nautilus Hyosung, Hantle/Tranax/Genmega, and Triton ATMs. With its Dial-up communication feature, there's no need for ATM programming changes. The OC-3501 also supports programming for kiosks, digital signs, and other devices, making it a versatile solution for wireless communication needs.

WIRELESS SOLUTIONS

COMPLETE CONNECT GUIDE

OptConnect Wireless Modem

Thank you for choosing OptConnect for

your wireless communication needs.

Should you need help installing your new

OptConnect Wireless Modem, we offer

free technical support 24 hours a day,

7 days a week.

Call 877- 678-3343 for assistance.

Need Help?

Call our experienced technical support

877-678-3343

2 | NoN ATM ProgrAMMiNg iNsTrucTioNs

If you are connecting your OptConnect wireless device to a

micro-market kiosk or other type of kiosk, digital sign, POS sys-

tem, utility management device, or other:

- Turn to page 4 for installing and connecting your device

- Turn to page 23 for programming instructions

NoN ATM ProgrAMMiNg iNsTrucTioNs

oNliNe ProgrAMMiNg guide

If you’d like quick easy access to our programming instructions

scan the QR code to be directed to our website. You can save

the address as a web-app on your iPhone or Android.

iPsANdiT iorroriTeM AsPelec? | 3

Need Help?

Call our experienced technical support

877-678-3343

coNTeNTs | 3

Contents

Product Features Wireless ModeM

coMPleTe coNNecT guide

The OptConnect OC-3501 supports both Dial-up and High-Speed

TCP/IP Communication. When running Dial-up communication,

there is no need to alter any ATM programming. For a list of proces-

sor phone numbers, see page 20 of this guide.

The OptConnect OC-3251 and OC-4500 run high-speed transac-

tions via TCP/IP communication. TCP/IP communication signi-

cantly cuts transaction speeds over Dial-up transactions requiring

less time for your customers to complete their transactions.

Product Features 3

Product Diagram 4

Step 1: Verify Package Contents 5

Step 2: Plug in the Wireless Modem 6

Step 3: ATM Programming 8

Nautilus Hyosung ATMs 8

Hantle/Tranax/Genmega ATMs 12

Triton ATMs 15

Troubleshooting 19

Processor Phone Numbers 21

Warranty Information 22

Programming for Kiosk, Digital Sign, or Other 23

coNTeNTs | 3

Need Help?

Call our experienced technical support

877-678-3343

4 | ProducT diAgrAM

Wireless ModeM

Product Diagram

OptConnect Wireless Modem Front

OptConnect Wireless Modem Back

Need Help?

Call our experienced technical support

877-678-3343

PAckAge coNTeNTs | 5

Verify PAckAge coNTeNTs

Step 1

OptConnect Wireless Modem

Please verify your package contents. If any of these items are

missing or damaged, please contact OptConnect immediately

at (877) 678-3343.

Power Supply

CAT5 Ethernet Cable (2) 3db Magnetic Antenna

OptConnect Complete

Connect Guide

OptConnect Quick

Connect Card

Need Help?

Call our experienced technical support

877-678-3343

6 | sTeP 2: Plug iN The oPT coNNecT ModeM

Plug iN The Wireless ModeM

Step 2

A. Attach Power Supply and Antenna

Locking ring.

Insert and twist

to the right to

lock in place.

B. Insert Phone Line/Ethernet Cable

Dial-up

Communication

(OC-3501 Model Only)

OC-3251/OC-3501

TCP/IP

Communication

Need Help?

Call our experienced technical support

877-678-3343

Status Light

Cell On Light

Signal Lights

Need Help?

Call our experienced technical support

877-678-3343

sTeP 2: Plug iN The oPT coNNecT ModeM (coNT) | 7

C. Verify Status Lights

Step 2Plug iN (coNT)

Status Lights

GREEN Flashing Status is good. Ready for transactions.*

ORANGE Flashing Processing boot-up sequence.

ORANGE Constant Call OptConnect Technical Support 877-678-3343

RED Constant Call OptConnect Technical Support 877-678-3343

Cell On and Signal Lights

GREEN Constant Status is good. Ready for transactions.*

GREEN Flashing Connecting with carrier or Transmitting data.

RED Constant Call OptConnect Technical Support 877-678-3343

The Cell On and Signal Lights will ash green throughout commu-

nication with the host and the carrier during transactions. This is

normal behavior.

Once the Cell On and Signal Lights are solid*, your Wireless Modem

is ready for ATM transactions. Proceed with ATM Programming.

For security and compliance, secure the wireless modem inside the

ATM cabinet or vault.

*Initial connection with the carrier may take as much as 2 minutes.

Need Help?

Call our experienced technical support

877-678-3343

8 | sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs

ATM ProgrAMMiNg

Step 3

The OptConnect OC-3501 supports both Dial-up and High-Speed

TCP/IP Communication. When running Dial-up communication,

there is no need to alter any ATM programming. For a list of proces-

sor phone numbers, see page 20 of this guide.

The OptConnect OC-3251 runs high-speed transactions via TCP/

IP communication. TCP/IP communication signicantly cuts trans-

action speeds over dial-up transactions requiring less time for your

customers to complete their transactions.

Running TCP/IP involves programming the ATM for this mode of

communication. You must have master password access to the

ATM programming menus to make the necessary changes.

The OC-3251 runs ONLY high-speed wireless TCP/IP transactions

only possible with ATMs capable of communicating via TCP/IP.

NAuTilus hyosuNg ATMs

TCP/IP Setup

Nautilus Hyosung ATMs capable of TCP/IP communication include

1800CE/SE, 2700CE/T, MM5000, MM5300CE/XP,

MM5100T, HALO, HALO II, 4000W

Once the physical installation

is complete, the Status Light is

ashing green, and the Cell On

and Signal Lights are solid green,

enter the ATM’s Operator Menu

using your Master Password.

If your ATM menus appear dif-

ferently than described in this

Guide, please call OptConnect

technical support at 877-678-

3343 for further assistance.

Need Help?

Call our experienced technical support

877-678-3343

Need Help?

Call our experienced technical support

877-678-3343

sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs (coNT) | 9

NAuTilus hyosuNg ATMs

TCP/IP Setup

• Customer Setup >

Select Processor >

Communication:

Select TCP/IP

- Cancel to Return -

• Customer Setup >

Select Processor >

TCP/IP Type:

TCP/IP TYPE

Cardtronics Visa Framed

Columbus Data Standard

Data Stream (ASAI) Visa Framed

DNS (MoneyTree) Standard

EFX Standard

Elan/Genpass Visa Framed

1st ISO / First Data / Core Data Standard

ITS Systems Integrators Co Inc Standard

Metavante Standard

NRT/ TNS Visa Framed

Planet Payment Standard (SSL Enabled)

Shazam Call 877-678-3343 opt 3

Switch Commerce Visa Framed

Worldpay / RBS Lynk Standard

SSL: Disabled

- 2(x) Cancel to Return -

• Customer Setup >

Standard 3 Options >

CRC En/Disable:

Disable

- 2(x) Cancel to Return -

Set ATM Communication Type: TCP/IP

Need Help?

Call our experienced technical support

877-678-3343

Need Help?

Call our experienced technical support

877-678-3343

10 | sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs (coNT)

• System Setup >

Terminal IP:

TERMINAL IP

DHCP Disable

IP Address 192.168.1.91

Subnet Mask 255.255.255.0

Default Gateway 192.168.1.90

DNS Leave As Is

- 2(x) Cancel to Return -

NAuTilus hyosuNg ATMs

TCP/IP Setup

Dene TCP/IP Parameters for ATM

Wireless TCP/IP communication requires dening two different sets

of parameters. Communication between the ATM and the Wireless

Modem is regulated by the parameters dened in System Setup.

Communication between the Wireless Modem and the Host Proces-

sor is regulated by parameters dened in Host Setup.

Need Help?

Call our experienced technical support

877-678-3343

Need Help?

Call our experienced technical support

877-678-3343

sTeP 3: ATM ProgrAMMiNg : NAuTilus hyosuNg ATMs (coNT) | 11

Dene TCP/IP Parameters for Host Processor

• Host Setup >Disable URL

Host Address 1 & 2:

192.168.1.90

• Host Setup > Host Port:

PROCESSOR HOST PORT 1 HOST PORT 2

Cardtronics 7004 7004

Columbus Data 7006 7006

Data Stream (ASAI) 451 451

DNS (MoneyTree) 561 561

EFX 446 446

Elan/Genpass 5166 5166

1st ISO / First Data / Core Data 8440 8440

ITS Systems Integrators Co Inc. 888 888

Metavante 450 450

NRT/ TNS 7008 7008

Planet Payment 5306 5306

Shazam Call Call

Switch Commerce 7003 7003

Worldpay / RBS Lynk 6661 6661

NAuTilus hyosuNg ATMs

TCP/IP Setup

You are now ready to initialize your ATM. Once booted, perform a balance

inquiry. If this transaction fails, verify your setup in the previous steps.

If you are still unable to perform a successful balance inquiry, call Opt-

Connect technical support at (877) 678-3343 for assistance.

Need Help?

Call our experienced technical support

877-678-3343

asdfasdf

Need Help?

Call our experienced technical support

877-678-3343

12 | sTeP 3: ATM ProgrAMMiNg : hANTle/TrANAx/geNMegA ATMs

hANTle/TrANAx/geNMegA ATMs

TCP/IP Setup

Hantle (Tranax)/Genmega ATMs capable of TCP/IP communication

include: 1700W, C4000, 4000T, X4000, G1900, G2500, GT3000,

ONYX, ONYX-W, GT5000, C6000

Once the physical installation

is complete, the Status Light is

flashing green, and the Cell On

and Signal Lights are solid green,

enter the ATM’s Operator Menu

using your Master Password.

If your ATM menus appear differ-

ently than described in this Guide,

please call OptConnect technical

support at 877-678-3343 for fur-

ther assistance.

ENTER PASSWORD

THEN PRESS ENTER

• Customer Setup >

Change Processor >

Communication Scrolling List:

TCP/IP TYPE

Cardtronics Visa Framed TCP/IP

Columbus Data Standard TCP/IP

Data Stream (ASAI) Visa Framed TCP/IP

DNS (MoneyTree) Standard TCP/IP

EFX Standard TCP/IP

Elan/Genpass Visa Framed TCP/IP

1st ISO / First Data / Core Data Standard TCP/IP

ITS Systems Integrators Co Inc. Standard TCP/IP

Metavante Standard TCP/IP

NRT/ TNS Visa Framed TCP/IP

Planet Payment SSL Pass Through

Shazam Call 877-678-3343 opt 3

Switch Commerce Visa Framed TCP/IP

Worldpay / RBS Lynk Standard TCP/IP

Set ATM Communication Type: TCP/IP

Need Help?

Call our experienced technical support

877-678-3343

Need Help?

Call our experienced technical support

877-678-3343

sTeP 3: ATM ProgrAMMiNg : hANTle/TrANAx/geNMegA ATMs (coNT) | 13

TCP/IP Setup

• Customer Setup >

Change Processor >

Standard 3 Option:

CRC En/Disable: Disable

- 3(x) Cancel to Return -

Set ATM Communication Type: TCP/IP (cont)

Dene TCP/IP Parameters for ATM

• System Setup >

Device Setup >

ATM TCP/IP Setup:

ATM TCP/IP SETUP

TCP/IP Mode Static IP

IP Address 192.168.1.91

Subnet Mask 255.255.255.0

Default Gateway 192.168.1.90

***SELECT APPLY***

- 3(x) Cancel to Return -

Dene TCP/IP Parameters for Host Processor

• Host Setup >

Host Address:

Disable URL

Address 1 & 2:

192.168.1.90

hANTle/TrANAx/geNMegA ATMs

Need Help?

Call our experienced technical support

877-678-3343

Need Help?

Call our experienced technical support

877-678-3343

14 | sTeP 3: ATM ProgrAMMiNg : hANTle/TrANAx/geNMegA ATMs (coNT)

Dene TCP/IP Parameters for Host Processor

• Host Setup > Host Port:

PROCESSOR HOST PORT

Cardtronics 7004

Columbus Data 7006

Data Stream (ASAI) 451

DNS (MoneyTree) 561

EFX 446

Elan/Genpass 5166

1st ISO / First Data / Core Data 8440

ITS Systems Integrators Co Inc. 888

Metavante 450

NRT/ TNS 7008

Planet Payment 5307

Shazam Call

Switch Commerce 7003

Worldpay / RBS Lynk 6661

• Host Setup >

   CongurationSchedule:    

Scheduled

You are now ready to initialize your ATM. Once booted, perform

a balance inquiry. If this transaction fails, verify your setup in the

previous steps. If you are still unable to perform a successful bal-

ance inquiry, call OptConnect technical support at (877) 678-3343

for assistance.

TCP/IP Setup hANTle/TrANAx/geNMegA ATMs

Need Help?

Call our experienced technical support

877-678-3343

asdfasdf

Need Help?

Call our experienced technical support

877-678-3343

sTeP 3: ATM ProgrAMMiNg : TriToN ATMs | 15

TriToN ATMs

TCP/IP Setup

Triton ATMs capable of TCP/IP communication include

Traverse, RL1600, RL2000, RL5000, RT2000, FT5000, ARGO

Once the physical installation

is complete, the Status Light is

flashing green, and the Cell On

and Signal Lights are solid green,

enter the ATM’s Operator Menu

using your Master Password.

If your ATM menus appear differ-

ently than described in this Guide,

please call OptConnect technical

support at 877-678-3343 for fur-

ther assistance.

• 6. Congure Terminal >

6. Communication >

8. Communication Protocol:

COMMUNICATION PROTOCOL

Cardtronics TCP/IP

Columbus Data TCP/IP

Data Stream (ASAI) TCP/IP Wireless

DNS (MoneyTree) TCP/IP Wireless

EFX TCP/IP Wireless

Elan/Genpass TCP/IP

1st ISO / First Data / Core Data TCP/IP Wireless

ITS Systems Integrators Co Inc. TCP/IP Wireless

Metavante TCP/IP

NRT/ TNS TCP/IP

Planet Payment Triton Standard TCP/IP No CRC

Shazam Call 877-678-3343 opt 3

Switch Commerce TCP/IP

Worldpay / RBS Lynk TCP/IP Wireless

Set ATM Communication Type: TCP/IP

*ATM’s on 3.0 or Higher on use TCP/IP

Need Help?

Call our experienced technical support

877-678-3343

Need Help?

Call our experienced technical support

877-678-3343

16 | sTeP 3: ATM ProgrAMMiNg : TriToN ATMs (coNT)

TriToN ATMs

TCP/IP Setup

• 6. Congure Terminal >

6. Communication >

9. Communication Message Format

COMMUNICATION MESSAGE FORMAT

Cardtronics Triton Standard

Columbus Data Triton Standard TCP/IP No CRC

Data Stream (ASAI) Triton Standard TCP/IP No CRC

DNS (MoneyTree) Triton Standard TCP/IP No CRC

EFX Triton Standard TCP/IP No CRC

Elan/Genpass Triton Standard

1st ISO / First Data / Core Data Triton Standard TCP/IP No CRC

ITS Systems Integrators Co Inc. Triton Standard TCP/IP No CRC

Metavante Triton Standard

NRT/ TNS Triton Standard

Switch Commerce Triton Standard

Worldpay / RBS Lynk Triton Standard TCP/IP No CRC

On software version 3.0 or higher use “TDL” instead of “Triton Standard.”

Additionally any changes will bring the ATM to manufacturer default settings

which will includes SSL enabled and communication header disabled.

• 6. Congure Terminal >

6. Communication >

3. Permanent TCP/IP Connection:

UNCHECK

• 6. Congure Terminal >

6. Communication >

F4. SSL Enable:

UNCHECK

• 6. Congure Terminal >

6. Communication >

1. Host IP Address:

192.168.1.90

Set ATM Communication Type: TCP/IP (cont)

Need Help?

Call our experienced technical support

877-678-3343

Need Help?

Call our experienced technical support

877-678-3343

sTeP 3: ATM ProgrAMMiNg : TriToN ATMs (coNT) | 17

TriToN ATMs

TCP/IP Setup

• 6. Congure Terminal >

6. Communication >

2. Host IP Port:

PROCESSOR HOST PORT 1

Cardtronics 7004

Columbus Data 7006

Data Stream (ASAI) 451

DNS (MoneyTree) 561

EFX 446

Elan/Genpass 5167

1st ISO / First Data / Core Data 8440

ITS Systems Integrators Co Inc. 888

Metavante 450

NRT/ TNS 7008

Planet Payment 5305

Shazam Call

Switch Commerce 7003

Worldpay / RBS Lynk 6661

- 2(x) Enter to Return to Main Menu -

Define TCP/IP Parameters for Host Processor (cont)

Need Help?

Call our experienced technical support

877-678-3343

Need Help?

Call our experienced technical support

877-678-3343

18 | sTeP 3: ATM ProgrAMMiNg : TriToN ATMs (coNT)

Dene TCP/IP Parameters for ATM

• 2. Diagnostics >

7. Modem / Ethernet >

6.CongureEthernetSettings:

CONFIGURE ETHERNET SETTINGS

6. Enable DHCP Uncheck

1. IP Address 192.168.1.91

2. Subnet Mask 255.255.255.0

3. Default Gateway 192.168.1.90

- 4(x) Enter to Return to Main Menu -

• 5. System Parameters >

5. Restart the Terminal >

Enter

You are now ready to initialize your ATM. Once booted, perform

a balance inquiry. If this transaction fails, verify your setup in the

previous steps. If you are still unable to perform a successful bal-

ance inquiry, call OptConnect technical support at (877) 678-3343

for assistance.

TriToN ATMs

TCP/IP Setup

Need Help?

Call our experienced technical support

877-678-3343

Need Help?

Call our experienced technical support

877-678-3343

TroubleshooTiNg | 19

Troubleshooting

OptConnect tests every Wireless Modem in house before shipping.

Each Wireless Modem completes a live balance inquiry before

being cleared for shipment. Should you experience problems with

your Wireless Modem, please verify all installation and instructions

in this Guide, and refer to the following Troubleshooting steps when

diagnosing any issues that may arise. If you are still experienc-

ing problems, please contact OptConnect at (877) 678-3343 for

further assistance.

If Your ATM is Unable to Complete Transactions

• Verify that the Wireless Modem is plugged in, the Status Light is

ashing green, and the Cell On and Signal Lights are solid green.

• Verify that the CAT5E Ethernet Patch Cable (included) is con-

nected to an open Ethernet port on you ATM and the Ethernet

port on the Wireless Modem. OptConnect cannot guarantee

successful transactions using an Ethernet cable other than that

provided with the Wireless Modem.

• Conrm that the ATM is programmed correctly for your processor

with the correct Host IP Address and Host Port.

If You Experience Intermittent Communication Issues

• Verify sufcient signal strength. If the Signal Lights indicate low

signal strength (1 to 2 bars), reposition the antenna. Allow a mini-

mum of 5 seconds for the Wireless Modem to refresh the Sig-

nal Lights after moving the antenna. If the signal strength does

not improve, it may be necessary to purchase an in-line signal

booster. Contact OptConnect at (877) 678-3343 for details.

• If the Signal Lights are ashing, disconnect power from the

Wireless Modem, wait 15 seconds, then reconnect power.

Allow at least 2 minutes for the Wireless Modem to reboot.

If the Signal Lights do not stop ashing after 5 minutes, please

call OptConnect at (877) 678-3343 for further assistance.

Need Help?

Call our experienced technical support

877-678-3343

Need Help?

Call our experienced technical support

877-678-3343

20 | TroubleshooTiNg

Troubleshooting (cont.)

• Check for the presence of any large neon signs, drink coolers,

or ice freezers in the vicinity of the Wireless Modem. Such

machines may produce interference which can affect the cellular

signal. If such machines are present, reposition the ATM and

Wireless Modem away from these sources of interference.

Set ATM Communication Type: TCP/IP

Below is a list of the most common ATM Error Codes associated

with Communication between the ATM and its Host. While this

communication is handled solely by the Wireless Modem, these

errors are most often the result of incorrect programming at the

ATM. After verifying ATM programming and clearing any errors,

if you are still experiencing problems completing transactions, please

contact OptConnect at (877) 678-3343 for further assistance.

Common ATM Error Codes

Nautilus Hyosung, Hantle (Tranax), Genmega Codes

D170X Modem Connection Error Verify all programming. Check Ethernet

cable for kinks or damage.

D25XX TCP/IP Communication Lost Verify all programming, especially Host TCP/

IP settings. Check Ethernet cable for kinks

or damage.

Triton Codes

192 Communication Error Verify all programming. Verify Ethernet

cable is connected properly and is not dam-

aged or kinked.

236 TCP/IP Communication Lost Verify all programming, especially Host TCP/

IP settings. Check Ethernet cable for kinks

or damage.

237 TCP/IP Device Failed This occurs when outgoing communication

is successful, but return communication

from the Host fails. Verify all programming.

Check for presence of large neon signs,

drink coolers, or ice freezers which may be

causing interference in the cellular signal.

Page is loading ...

OptConnect OC-3501 User manual

Brand: OptConnect

Model: OC-3501

Type: User manual

This manual is also suitable for

Download PDF

report

OptConnect OC-3501 User manual

This manual is also suitable for

OptConnect OC-3501 User manual

Other documents