Adobe CAPTIVATE 2 Use Manual

Using Adobe Captivate

Adobe

®

Captivate

™

2

Using Adobe® Captivate™

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3

CONTENTS

CHAPTER 1: Introduction and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Key features of Adobe Captivate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

What’s new in Adobe Captivate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using Adobe Captivate Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Guide to Adobe Captivate instructional media . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Adobe Captivate and accessibility issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

About using Adobe Captivate with other applications . . . . . . . . . . . . . . . . . . . . . . 15

About converting RoboDemo and Adobe Captivate projects. . . . . . . . . . . . . . . . . 15

Authoring requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

End-user requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing Adobe Captivate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Registering Adobe Captivate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CHAPTER 2: Exploring the Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

About Adobe Captivate views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

About the Timeline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Customizing the work environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Displaying and docking toolbars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using the Filmstrip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Displaying confirmation messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using shortcut keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Magnification Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Undoing and redoing actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Changing capture keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

About the Bandwidth Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

CHAPTER 3: Creating Projects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Opening existing projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Importing Microsoft PowerPoint projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

About planning projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

About recording and creating new projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Recording software simulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Recording scenario simulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Recording other types of projects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

About using project templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

4 Contents

Using full motion recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Creating accessible projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Localizing Captive projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

CHAPTER 4: Adding Text Captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

About adding text captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Adding plain text to a slide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Adding text captions automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Adding rollover captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Changing the rollover area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Converting tooltips to rollover captions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Localizing text captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Editing text captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Creating custom text caption styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Moving and resizing text captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Copying and pasting text captions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Importing text captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Exporting text captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Changing text caption order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Deleting text captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

CHAPTER 5: Adding Audio and Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

About adding audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Adding existing audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Equipment for recording audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Tips for recording audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Setting audio recording options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Calibrating microphones for recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Recording audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Recording audio while creating a project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Creating background audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Using a custom keyboard tap sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Adding silence to an audio file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Adjusting audio volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Adding existing audio to boxes and buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Recording audio for boxes and buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Setting keyboard tap sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Editing audio files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Editing audio timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Viewing audio details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Adding closed captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Previewing audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Exporting audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Deleting audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

About adding video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Adding a video file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Setting video options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Setting audio options for the video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Setting position options for the video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Contents 5

CHAPTER 6: Adding Images and Animation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Adding images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Adding rollover images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Inserting images as slides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Creating watermark images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Changing JPEG quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Deleting images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

About animation in Adobe Captivate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Adding animations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Adding animated text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Adding animation slides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

CHAPTER 7: Adding Boxes and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Highlight boxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Click boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Text entry boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Adding highlight boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Adding click boxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Adding text entry boxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Adding buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Adding JavaScript to boxes and buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Adding existing audio to boxes and buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Deleting buttons and boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

CHAPTER 8: Editing Mouse Movement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Changing mouse pointers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Changing mouse pointer size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Changing mouse click sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Setting mouse click effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Changing mouse movements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Aligning mouse paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Using straight and curved mouse paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Hiding the mouse pointer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Enabling the mouse wheel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

CHAPTER 9: Changing Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Customizing Timeline appearance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Changing the order of object layers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Hiding and locking object layers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Previewing a slide using the playhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Changing slide timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Setting caption speed automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Changing keystroke speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Changing mouse pointer speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Changing object timing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Controlling Adobe Captivate projects with variables . . . . . . . . . . . . . . . . . . . . . . 147

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CHAPTER 10: Slides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Adding slides to a project. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Editing slides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Changing how a project starts and ends. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Adding skins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Securing slides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

CHAPTER 11: Adding and Managing Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Importing objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Using the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Managing objects with the stage toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Duplicating objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Copying and pasting objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Copying and pasting objects from other projects . . . . . . . . . . . . . . . . . . . . . . . . . 182

Aligning objects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Aligning objects on the Timeline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Changing object display order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Changing the size of multiple objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Aligning objects with the grid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Adjusting object size and position by pixel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Merging objects into a slide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Managing interactive objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

CHAPTER 12: Editing Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Determining the size of your project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Deleting projects or templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Hiding projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Previewing projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Renaming projects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Resizing projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Setting the background color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Setting project preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Adding a loading screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Setting project properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Using a custom keyboard tap sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Checking spelling in Adobe Captivate projects . . . . . . . . . . . . . . . . . . . . . . . . . . 198

CHAPTER 13: Creating eLearning Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

About branching in Adobe Captivate projects . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

About editing branching in Adobe Captivate projects . . . . . . . . . . . . . . . . . . . . . 202

Exporting Branching view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Creating question slides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Setting eLearning output options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Setting eLearning pass rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Creating question review messages for quizzes . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Creating a manifest file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Creating a PIF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Organizing quizzes with the Quiz Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Contents 7

CHAPTER 14: Creating a Menu of Adobe Captivate Projects . . . . . . . . . . . . . . 231

About creating MenuBuilder projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

About using text in MenuBuilder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Using images in MenuBuilder Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

About using click boxes in MenuBuilder projects . . . . . . . . . . . . . . . . . . . . . . . . 245

About changing MenuBuilder project options. . . . . . . . . . . . . . . . . . . . . . . . . . . 249

About exporting MenuBuilder projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

CHAPTER 15: Publishing Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Publishing projects as stand-alone (EXE) files . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Publishing projects to Adobe Connect Enterprise . . . . . . . . . . . . . . . . . . . . . . . . 258

Publishing projects as Flash files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Publishing projects as printed Word output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Publishing projects to the web using FTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Sending projects using e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Publishing an AICC content or a SCORM package . . . . . . . . . . . . . . . . . . . . . . 266

Exporting text captions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

CHAPTER 16: Adobe Captivate and Other Software Applications. . . . . . . . . . . 269

Adobe Captivate and Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Adobe Captivate and Adobe Acrobat Connect Professional . . . . . . . . . . . . . . . . . 274

Adobe Captivate and RoboHelp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Adobe Captivate and Microsoft PowerPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

CHAPTER 17: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Troubleshooting Adobe Captivate project startup . . . . . . . . . . . . . . . . . . . . . . . . 285

Troubleshooting animation timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Troubleshooting application distortion when recording. . . . . . . . . . . . . . . . . . . . 286

Troubleshooting capturing while recording a web application . . . . . . . . . . . . . . . 286

Troubleshooting choppy full motion recording . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Correcting colors in slides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Troubleshooting fonts on transparent captions . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Troubleshooting Adobe Captivate output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Troubleshooting video errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Troubleshooting text viewed in a browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Troubleshooting font size in text entry boxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Troubleshooting the number of slides in a project . . . . . . . . . . . . . . . . . . . . . . . . 290

Troubleshooting publishing projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Troubleshooting quizzing errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Troubleshooting exporting projects to Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Troubleshooting JavaScript that does not appear . . . . . . . . . . . . . . . . . . . . . . . . . 291

Troubleshooting the Skin Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Uninstalling Adobe Captivate 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

8 Contents

9

CHAPTER 1

Introduction and Installation

Adobe® Captivate™ 2 is a professional software tool that you can use to quickly create interactive

demonstrations and simulations in a variety of formats including Macromedia® Flash® from

Adobe (SWF) and executable files (EXE). Anyone who needs to develop online product

demonstrations, software simulations for e-learning, or online tutorials for user support will find

Adobe Captivate an ideal solution. Adobe Captivate includes everything you need to record

actions in any application and instantly create a simulation.

Adobe Captivate lets you add customized text captions, audio (voice-overs, background music,

and sound effects), video, animation, text animations, images, hyperlinks, and more to your

projects. A small file size and high resolution make Adobe Captivate simulations and

demonstrations easy to publish online or burn to CD for use in training, sales, marketing, or user

support.

If you use Adobe Captivate to create e-learning content, you can add fully interactive question

slides, buttons, click boxes, and text entry boxes. Adobe Captivate is SCORM 1.2 and 2004

certified and PENS and AICC compliant, allowing effortless integration with any learning

management system (LMS) or Questionmark Perception.

Key features of Adobe Captivate

Adobe Captivate has the following key features:

• Rapidly develop software simulations and demonstrations Get up and running in Adobe

Captivate immediately with a friendly user interface and a new Project wizard that walks you

through creating scenario-based simulations. Or simply start recording any application and

Adobe Captivate automatically captures every action on the screen. Increase productivity using

timesaving features like AutoText Captions (automatically inserts a text description of each

recorded task), automatic addition of highlight boxes, scored user interactions, and

instructional feedback.

• Create simulations and demonstrations in Flash format, without knowing Flash When

the recording is done, Adobe Captivate instantly creates a Flash simulation of onscreen actions,

complete with smooth mouse animations and text descriptions or scored interactions with

instructional feedback. No Flash knowledge or programming skills are required.

10 Chapter 1: Introduction and Installation

• Edit slides and mouse movement Every screen is a completely editable slide that can be

removed, replaced, or revised. Audio mistakes can easily be fixed using the new audio editor.

This makes changing or updating projects easy.

• Include interactivity without programming Increase the effectiveness of simulations by

easily adding interactivity including quizzing with scoring and branching, text entry boxes with

multiple correct answer options, and click boxes. Multiple interactions and objects can be

inserted into a single slide, enabling numerous choices or complex realistic simulations. You

can view and edit all interaction and branching in the new Branching view and Advanced

Interaction dialog box. When recording in simulation mode, Adobe Captivate automatically

adds scored interactions and instructional feedback.

• Integrate with other e-learning applications Leverage existing resources by integrating

simulations with other e-learning tools. Adobe Captivate supports SCORM 2004, SCORM

1.2, PENS and AICC, making it easy to deploy simulations through any learning management

system (LMS). Adobe Captivate integrates especially well with Adobe® Acrobat® Connect™

Professional, even generating special files in the background that enable tracking and searching

in Acrobat Connect Professional.

• Let Adobe Captivate do the work, and then import projects into Flash Take the manua l

work out of creating software simulations and demonstrations in Flash. With Adobe Captivate,

you don’t need to manually take screenshots and add mouse tweens in Flash. Record

applications in Adobe Captivate and export the project to Flash MX 2004 or Flash 8 for

advanced editing and further development.

• Enhance the Acrobat Connect Professional experience Increase training effectiveness by

adding interactive simulations to Acrobat Connect Professional and Adobe® Acrobat®

Connect™ Training 6. Viewers can be active participants who can fully interact with the

simulation.

• Maximize creativity with custom controls, templates, and menus Customize templates,

captions, and playback controls to match corporate identity or the graphical interface of

applications. Create eye-catching menu pages to display any set of Adobe Captivate projects,

enabling end users to access multiple simulations from one central location.

• Publish to a variety of formats Author a simulation once and generate multiple file formats

including SWF and EXE for easy distribution in the format of choice. Easily create handouts

or job aids using the Microsoft Word publish feature.

• Deliver rich media projects to over 98% of web users In Adobe Captivate, create high

quality content while maintaining a small file size. Immediately email projects, or post them on

a web site, Intranet, or an online help system. Take advantage of the Adobe® Flash® Player to

stream interactive projects. No plug-in downloads are necessary; over 98% of Internet users

can already view Flash files.

What’s new in Adobe Captivate 11

What’s new in Adobe Captivate

Adobe Captivate 2 provides major new features and enhancements, including the following:

• Compile scenario simulations for training Easily create interactive training modules. You

can simulate scenarios that form demonstrations, assessments, or training sessions in three easy

steps.

• View complex scenario branching Rapidly develop scenario-based training by visually

mapping out the different learner paths. Collapse and expand sections of the simulation and

focus on the branching at the end of slides based on a learner’s choice in the beginning of the

simulation.

• Manage project interactions globally Speed up development and manage all project

interactions globally. Organized as a table, the Advanced Interaction dialog provides easy

editing of all interaction options such as branching, attempts, success and failure actions,

shortcuts, time limits, scoring and reporting.

• Enhance training with Flash Video Add and customize the presentation of video in training

content with an easy, dialog driven process. Benefit from alpha channel support and the ability

to insert Flash Video recorded with green screens. Create engaging content with avatars

pointing out screen areas, or use videos for characters in scenarios.

• Create scenario- or interaction-based training Develop projects for training that include

“soft skills” such as role-play, sales, or management training. With the scenario simulation, you

can create a project in three easy steps.

• Reuse and update content in the project Library Save production time and manage all

project components using the Library panel. Drag objects from the Library onto slides or into

the Timeline. Reuse content and import libraries from existing projects. Launch third-party

tools from within the Library to edit, or update Library objects such as audio or image files.

• Focus the learner’s attention by zooming in or graying out Engage the learner by focusing

attention to specific areas. Simply gray out the rest of the screen or magnify a particular screen

area with a zoom effect. Both effects can be combined for maximum awareness. The zoom

effect retains all interactivity of the enlarged area so learners can focus on practicing a particular

task.

• Enhance projects in Flash from Adobe Captivate Take projects from Adobe Captivate to

Flash for further development using the improved, powerful Flash export feature. Adobe

Captivate also exports the playback controls and other objects such as full-motion slides and

text animations.

• Improve look and feel with skins and menus Simplify navigation by adding a pop-up menu

with a list of demonstrations or simulations. Create a professional look and feel by using a

customizable skin. The playback controls and the menu are displayed as part of the skin and

don’t cover any areas of the training content.

• Leverage industry standards Leverage SCORM 2004 packaging and runtime

communication. Adobe Captivate supports SCORM 2004, SCORM 1.2, PENS, and AICC,

to easily deploy simulations through any LMS. Generate demonstrations and simulations that

are 508 compliant to reach audiences with disabilities.

12 Chapter 1: Introduction and Installation

• Print step-by-step job aids Provide printed documentation and generate concise step-by-

step guides. Use Adobe Captivate as a performance support tool and automatically convert

complex tasks into a printer-friendly job aid.

• Customize scoring slides Control the look and feel of quiz result slides. You can customize

all aspects of a slide including the score options displayed and the default text captions.

Reposition the slide by dragging in the film strip.

• Insert slide notes from the Edit, Storyboard, and Branching tabs You can now use the

Slide Note panel in the Edit, Storyboard, or Branching tabs to add notes to slides in your

presentation.

• Customize the size and position of objects You can use the Size and Position tab to define

the size and position of objects such as captions, boxes, buttons, zoom area, text animation.

Also you can use the Position tab to define the position of a Flash® Video. The size and position

dimensions are displayed in the Stage toolbar when you select the object.

• Work faster, edit more easily Save time and increase productivity with a multitude of

streamlined workflows and usability enhancements such as the new hide and lock option in the

Timeline, automatic addition of text entry boxes during simulation capture, color picker,

customizable workspace, zoom in edit view, an improved user interface and many more.

Benefit from increased product and playback performance.

• Enhanced settings for object properties The Apply to all option in the Slide Properties and

all object dialog boxes, lets you choose to apply options selected in the Settings menu, to all

slides in the project. The Settings menu in the Slide Properties lets you select how to apply

property changes in the project.

• Simplified e-learning content transferring from authoring or content systems to an

LMS

Adobe Captivate 2 supports PENS, so you can publish e-learning courseware to an

LMS with a one-time configuration in Adobe Captivate and a single click while publishing

content.

• Improved accessibility Closed captioning gives people with hearing disabilities access to

Adobe Captivate presentations. You can add descriptive information that explains the audio

recording in written text.

Using Adobe Captivate Help

Adobe Captivate Help uses WebHelp Pro as its output and is designed to open in your default

web browser. Because Adobe Captivate Help is located on a server, the speed at which the system

appears depends on your Internet connection speed. If necessary, you can select the option to

view Adobe Captivate Help offline, instead of from the server.

To access offline help:

• From the Help menu, select Use Offline Help.

Using the Help window

Adobe Captivate Help includes the following left panes. To access each pane, click the Contents,

Index, Search, or Glossary button in the toolbar.

Using Adobe Captivate Help 13

Navigation buttons

Contents The Contents pane displays the table of contents, books, and pages that represent the

categories of information in Adobe Captivate Help. When you click a closed book, it opens to

display its content (sub-books and pages). When you click an open book, it closes. When you

click pages, you select topics to view in the right pane.

Index The Index pane displays a multilevel list of keywords and keyword phrases. These terms

are associated with topics in Adobe Captivate Help and are intended to direct you to specific

topics according to your way of working. To open a topic in the right pane associated with a

keyword, click the keyword. If the keyword is used with more than one topic, a dialog box

appears so you can select the topic to view, and then click Display.

Search When you type a question in the Search pane, related topics appear on the right. (This

feature is called natural language search.) You can enter questions or keywords.

Glossary The Glossary pane displays a glossary similar to one that you find in a printed

publication. The glossary is a list of words, short phrases, and definitions related to Adobe

Captivate. When you select a term from the top pane (“Term”), its corresponding definition is

displayed in the lower pane (“Definition”).

Toolbars

These features provide quick, easy navigation for getting around in Help.

Browse sequences The browse buttons (Next and Previous) are located at the top of the

browser. Browse sequence buttons are different from the Back and Forward buttons, as they

present topics in a predetermined order.

Full-text search The Search text box enables you to perform a full-text search of Adobe

Captivate Help. This type of search locates topics containing the text you enter in the Search text

box. Full-text searches examine every word in Adobe Captivate Help to find matches. When the

search is completed, a list of topics is displayed so you can select a specific topic to view.

Browser toolbar The toolbar at the top of the window is the standard toolbar for your default

browser. Use it to move forward and backward through the history of visited topics.

Adjusting the window and pane size

• You can adjust the width and height of the browser window by dragging the edges of the

window in or out.

• You can adjust the width of the left pane by dragging the edges of the left pane until the mouse

pointer turns into a line with arrows on each end.

Navigating topics

You can use links and Related Topics buttons to navigate through topics.

Links Blue underlined text denotes a hyperlink that jumps to another topic or web page, a pop-

up link that displays a window over the main window, or a text-only pop-up menu that displays a

brief text description. Some links “drop down” additional text or “expand” text to the right.

14 Chapter 1: Introduction and Installation

Related Topics buttons When you click a Related Topics button, a pop-up menu displays a

list of related topics. Click a topic in the pop-up menu and it opens in the right pane.

Note: To see Adobe Captivate version information, select Help > About Adobe Captivate. A dialog

box appears identifying the version of Adobe Captivate installed on your system.

Guide to Adobe Captivate instructional media

Adobe Captivate includes resources that help you learn the program quickly and become

proficient in creating your own Adobe Captivate projects.

Adobe Captivate Help includes comprehensive information about using all aspects of Adobe

Captivate. To view Adobe Captivate Help, open Adobe Captivate, and from the Help menu,

select Adobe Captivate Help.

Getting started projects are actual Adobe Captivate projects that show you how to use Adobe

Captivate. Watch these projects to see Adobe Captivate and its new features in action. (The

projects are listed on the Adobe Captivate Start page, or in Adobe Captivate, click the Help

menu, select Getting started projects, and pick a project to view.)

Using Adobe Captivate is a PDF version of the contents of Adobe Captivate Help. It provides you

with information on using Adobe Captivate commands and features. The PDF file is available on

the Adobe website.

Getting Started with Adobe Captivate provides an introduction to Adobe Captivate and the basic

process of creating Adobe Captivate projects. A printed version of this manual is included with

the boxed version of Adobe Captivate and a PDF version is available on the Adobe website.

The Adobe Captivate Support Center at www.adobe.com/support/captivate is updated regularly

with the latest information on Adobe Captivate, as well as advice from expert users, examples,

topics, updates, and information on advanced topics.

Adobe Devnet at www.adobe.com/devnet provides tools, tutorials, and more for all Adobe

products.

Adobe Captivate and accessibility issues

You can create Adobe Captivate content that is accessible to all users, including those with

disabilities, using the accessibility features provided with Adobe Captivate. As you design

accessible Adobe Captivate projects, consider how your users will interact with the content.

Visually impaired users, for example, might rely on assistive technology, such as screen readers

that provide an audio version of screen content, while hearing-impaired users might read text and

captions in the document. Other considerations arise for users with mobility or cognitive

impairments.

Authoring requirements 15

About using Adobe Captivate with other applications

Adobe Captivate is a flexible tool that can be used together with several other software products.

Adobe Captivate works especially well with other Adobe software:

• Adobe Captivate and Adobe® Acrobat® Connect™ Enterprise

• Adobe Captivate and Flash

• Adobe Captivate and RoboHelp® from Adobe®

• Adobe Captivate and PowerPoint

For more information, see Chapter 16, “Adobe Captivate and Other Software Applications,” on

page 269.

About converting RoboDemo and Adobe Captivate projects

When you open an Adobe Captivate project created with RoboDemo, it is important to note the

file extension. RoboDemo 5 projects use the .rd or .fcz file extension. Adobe Captivate

automatically converts RoboDemo projects when you open them and gives them the new Adobe

Captivate file extension .cp. (Adobe Captivate leaves the original RoboDemo files intact.)

Note: Adobe Captivate 2 does not support projects created with RoboDemo versions prior to

version 5.

When you open a project created in a previous version of Adobe Captivate, Adobe Captivate

prompts you to convert the project to an Adobe Captivate 2 project. You can overwrite the

existing project or create a new project; you cannot open the new Adobe Captivate 2 project with

an older version of Adobe Captivate.

Authoring requirements

To create projects with Adobe Captivate, your computer system should include the following

hardware, software, and accessories.

System requirements

• Microsoft® Windows® 2000 or Windows® XP®

• A 600-MHz Intel® Pentium® III processor or equivalent

• 256 MB of RAM (512 MB recommended)

• 100 MB of available disk space

• Minimum 800 x 600 resolution color display (1024 x 768, millions of colors recommended)

Software and accessories for publishing and recording

• Internet Explorer 5.0 or later

• Adobe® Flash® Player (version 6.0 or later)

• Microphone to record audio

• Speakers and sound card

16 Chapter 1: Introduction and Installation

End-user requirements

End users viewing Adobe Captivate projects should have the following installed on their

computers:

• A Flash-enabled browser (for example, Internet Explorer 5.0 or later, Netscape Navigator 4.06,

or Netscape 6.0 or later)

OR

• Flash Player (version 6.0 or later)

• Speakers and sound card

Installing Adobe Captivate

Installing Adobe Captivate is a simple automated process. Check to make sure there is enough

free disk space on your hard disk to meet the system requirements.

After the installation program copies Adobe Captivate product files to your computer, you have

the option to activate and register Adobe Captivate online. It is important to activate Adobe

Captivate as soon as possible to enable all of the capabilities of Adobe Captivate.

To install Adobe Captivate:

1.

Close all programs.

2.

Do one of the following:

■ If you have an Adobe Captivate CD, insert the CD into the computer's CD-ROM drive

and then double-click the Adobe Captivate installer icon.

■ If you are installing Adobe Captivate from the Internet, double-click the downloaded file.

The InstallShield Wizard appears.

3.

Follow the onscreen instructions.

4.

Click Install on the last screen of the wizard.

Adobe Captivate is installed on the computer.

5.

Click Finish.

When you install Adobe Captivate, the product is a 30 day trial version until you activate the

software. It is very important to activate the software within 30 days. The activation process

verifies your product serial number and license. (For details, visit the Adobe Product Activation

Center.)

To activate Adobe Captivate:

1.

Double-click the Adobe Captivate icon on the desktop.

The Adobe Product Activation Wizard appears.

2.

Follow the onscreen instructions and enter your serial number.

The activation process begins. When the process is complete, a message appears stating that the

software was successfully activated.

Registering Adobe Captivate 17

3.

Click Continue.

4.

(Optional) Register with Adobe. Enter your name and e-mail address and click Register. A web

page appears and confirms your registration. (You can register at any time.)

Registering Adobe Captivate

Registering is optional; it provides you with many benefits such as priority upgrades, new product

bulletins, and timely e-mail messages about product updates and new content at

www.adobe.com.

It is a good idea to register your copy of Adobe Captivate. You can register electronically during

the product activation process when you first start Adobe Captivate. By registering, you are added

to the priority list to receive notices about upgrades and new Adobe products.

18 Chapter 1: Introduction and Installation

19

CHAPTER 2

Exploring the Workspace

Adobe Captivate is designed so that you can create a project easily. The following is an overview

of the Adobe Captivate work environment.

About Adobe Captivate views

Adobe Captivate has three main views: Storyboard, Edit (with the Thumbnail), and Branching.

Click the view tabs at the top of the project window, or press Control+Tab to navigate between

views. Each view features a window at the bottom of the screen where you can view, add, and edit

notes about individual slides in your project.

Storyboard view

This view appears when you open a project from the Start page. The project opens with small

images representing the slides that constitute the project. Storyboard view provides an easy way to

see all of the slides within a project at a glance. It also enables you to see the flow of the project.

You can change the properties of multiple slides at the same time: to select multiple slides, hold

down the Shift or Control key while clicking on slides; to select all slides, press Control+A.

Edit view

This view appears when you double-click a slide in Storyboard or Branching view. After recording

an Adobe Captivate project, you will probably spend most of your time in Edit view because this

is the view in which you add objects (such as captions, images, click boxes, video, and audio).

Using this view, you can make many changes to a slide, such as altering the mouse movement and

changing the mouse pointer.

In Edit view, you can see the Library, which lists media items in a project and lets you view and

reuse the images, backgrounds, audio, and animation in your project. Also, Edit view contains the

optional Filmstrip, Timeline, and Notes panels.

20 Chapter 2: Exploring the Workspace

Branching view

This view appears when you click the Branching tab. The Branching view gives you a visual

representation of all links between the slides in a project, and lets you quickly edit those links.

The left pane contains the Properties, Overview, and Legend areas, which are all collapsible. The

Properties area shows the link properties of the selected slide or link, and lets you edit the

navigation type; the Overview section indicates which portion of the project you’re reviewing in

the main Branching pane; and the Legend section defines how each type of link between slides is

displayed. The main pane displays the type of link between slides, and lets you find and select the

slide you want to review. The bottom pane displays and lets you add notes for the slide selected in

the main pane.

The Branching view is particularly helpful when creating instructional materials containing

question slides, and specifying different paths for right and wrong answers. For example, you can

set one action (such as “Go to the next slide”) when a user supplies a correct answer, and you can

set a different action (such as “Open URL or file”) when a user supplies an incorrect answer.

Using the Branching view, you can easily make changes to the branching design.

You can export the branching view of an existing Adobe Captivate project into a BMP, JPEG, or

JPG file.

About the Timeline

The Timeline is a visual representation of all objects on slides. The Timeline provides an easy way

to view, at a high level, all objects on a slide and their relationship to each other. With the

Timeline, you can organize objects and precisely control the timing of objects. For example, on a

slide that contains a caption, an image, and a highlight box, you can display the caption, then the

image four seconds later, and then the highlight box two seconds after that. The Timeline also

shows any audio associated with the slide or with objects on the slide, letting you easily coordinate

the timing of audio with objects.

You can use the Timeline to hide or lock objects easily. This is useful when a slide contains many

objects and you need to edit the objects separately.

About toolbars and menus

In all views, the program contains menus and toolbars at the top of the program window. Context

(right-click) menus are also available throughout the program.

Menu bar Click a menu at the top of the program window (for example, File, Insert, or

Options) to see the related menu commands.

Context menus Place the mouse pointer in the pane in which you want to work. Press the right

mouse button, and select a command from the menu.

Toolbars Click an icon on any of the program toolbars as a shortcut to dialog boxes and

actions. All of the toolbar options (for example, showing/hiding toolbars, toolbar location, and so

on) for a given view are located in the View menu.

Tip: For maximum editing space, open a project and click F11 to display Adobe Captivate in full-

screen edit mode.

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