User Guide
Version updated in August 2015
FW version WP480: 55.145.5.117
FW version WP490: 59.145.5.178
Packing list
Connecting the phone
Phone overview
Keypad Instruction
LED indicator
Using the keys
Log in
Basic Operations
Make a call
Answer a call
Put a call on hold
Transfer a call
Blind transfer
Attended transfer
Conference
Mute the microphone during a call
Listen to voicemail messages
Call features
Monitoring of colleagues and features
Accessories
WP490EXT Extension module
WPEHS Wireless Headset Adaptor
WHS-MONO and WHS-DUO Headsets
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Packing list
● A Wildix IP Phone (WP480 or WP490)
● A handset
● A handset cord
● A stand
Connecting the phone
1. Connect the handset and the optional headset (WHS32)
2. Connect the phone to the Power supply and to the network
● Option 1. PoE: Connect the phone to the Wildix Switch using Ethernet cable
● Option 2. AC Power: Connect the phone to the AC power using an External Power Adapter
(PSWP4X0) and connect the phone to the Internet using Ethernet cable
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3. Attach the phone to the stand
● Option 1: Desk mounting
● Option 2: Wall mounting (for WP480 use WP480-WM wall mounting bracket)
Phone overview
Keypad Instruction
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LED indicator
Power indicator:
● Solid: Power ON
● Off: Power OFF
Account indicator:
● Flashing: Incoming call / New VM message
● Off: In the standby mode
Using the keys
Soft Keys: can be used to confirm different operations which are indicated above the corresponding soft
keys on the screen.
Navigation Keys: can be used to select and confirm different menu options.
Volume Keys: can be used to adjust the audio volume (during a call), the ringer volume (in the standby
mode or while receiving an incoming call), the speaker volume (in the speaker mode)
Log in
By default the Login Feature Code is 99.
To register your phone to the Wildix system:
1) Dial 99
2) Enter your extension number using the keypad
3) Dial your password using the keypad
Note: use the corresponding digits instead of letters and the asterisk
button instead of all the special characters, example:
Password: 4Ag7$Z
Enter: 4247*9
4) Press 1 (after the audible command) to use this phone
Basic Operations
Make a call
1. Select the mode to make a call:
● Lift the handset
● Press “Speaker” button
● Press “Headset” button to use the monaural headset WHS32 (article on demand).
Note: During the call you can switch between the handset/headset/speaker modes by pressing
“Headset”/“Speaker” buttons.
2. Dial the number (from the standby mode):
● Manually: Enter the number with Numeric dialpad, then press “Enter” button or “Send” Soft key
● From the call History:
1) Press “History” Soft key or “Redial” button
2) Select the number to call, then press “Dial” Soft key.
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● From the Phonebook:
1) Press “Phonebook” button or “Phoneb” Soft key
2) Select the phonebook, select the contact
3) Press “Dial” Soft key.
Note: To search in the Phonebook: press “Search” Soft key in the menu, then type the name.
Note: It is possible to monitor the colleague realtime status from the Phonebook (online / offline / busy /
incoming call / absent / dnd)
● Redial the last called number: Press twice “Redial” button.
Answer a call
Select the way to answer the call:
● Lift the handset
● Press “Speaker” button
● Press “Headset” button
During a call: Press “Answer” Soft key.
Note: It is possible to receive more than one call at a time, in case Call Waiting feature is enabled
To decline a call: Press “Reject” Soft key.
To silence the ring of an incoming call without answering: Press “Silence” Soft key.
To forward a call without answering: Press “Fwd” Soft key, dial the number, press “Ok”.
Put a call on hold
To put a call on hold: press “Hold” Soft key during a conversation.
To resume a call on hold: press “Resume” Soft key.
If you have several calls on hold: use the Navigation keys to select the call, then press “Resume” Soft
key.
Make a second call:
1) press “New” Soft key
2) dial a number or press “Select” Soft key to search for a contact in History or in Phonebook.
Transfer a call
Blind transfer
Transfer without notifying the person who receives the call transfer
1) Press “Transfer” button or “Trans” Soft key during a call (the call is put on hold)
2) Dial the number directly or press “Select” Soft key to search for a contact in History or Phonebook
3) Hang up or press “Transfer” button / “Trans” Soft key to complete the transfer
Blind transfer via BLF keys
1) Press the BLF key configured as “Colleague” during a call
2) Hang up or press “Transfer” button / “Trans” Soft key to complete the transfer.
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Attended transfer
Transfer with notification to the person who receives the transfer
1) Press “Transfer” button or “Trans” Soft key during a call (the call is put on hold)
2) Dial the number directly or press “Select” Soft key to search for a contact in History or Phonebook
3) Wait till the person answers
4) Hang up or press “Transfer” button / “Trans” Soft key to complete the transfer
Attended transfer via BLF keys
1) Press the BLF key configured as “Colleague” during a call
2) Wait till the person answers
3) Hang up or press “Transfer” button / “Trans” Soft key to complete the transfer.
Conference
1) Put the first call on hold
2) Make a second call to the person that you wish to invite to the conference call
3) When the third person responds, press “Conf” Soft key
4) Press “Split” to split the two calls or hang up to end the conference
Mute the microphone during a call
Press “Mute” button to mute/unmute the microphone.
Listen to voicemail messages
Press “Voicemail” button to access your Voicemail.
Call features
Press “Featur.” Soft key from the standby mode to access the menu.
Do not disturb: If enabled, you do not receive incoming calls or no ring tone is played (depending on your
account settings).
Press “Modify” Soft key to enable/disable the feature.
Ring Tone: Access to the list of ring tones.
Select the ringtone, then press “Play” Soft key to listen to it or “Modify” to apply.
Call forwarding: Allows you to set set up call forwarding when busy, unavailable or always to another
number or to Voicemail.
To enable:
1) Select the menu “busy”, “unavail” or “always”
2) Press “Modify” Soft key
3) Enter the number or VOICEMAIL into the “destination” field
4) Press “Save” Soft key
To disable: Select “busy”/“unavail”/”always”, press “Modify”, select “Deactivate”.
Call waiting: Allows you to receive more than one call at a time.
Press “Modify” Soft key to enable/disable the feature.
Mobility: If enabled, you receive incoming calls also to your mobility extension phone number after a
certain timeout (specified in your account settings).
Press “Modify” Soft key to enable/disable the feature.
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Monitoring of colleagues and features
Monitoring of colleagues statuses is possible directly from the Phonebook.
Feature keys/BLF and Memory keys can be set up for monitoring of users/features.
WP480 has 3 Feature keys/BLF while WP490 has 8 Feature keys/BLF and 10 Memory Keys, which can be
used for these purposes.
BLF keys are set up via Collaboration (Settings > Function Keys) or WMS and allow you to monitor
features/colleagues and to perform different actions.
The list of the features that can be added for monitoring:
Colleague
● Monitor the activity status
● Press to call
● Press to pick up a ringing call
Line
● Shows the actual status of the line
● Press to use the line
● Press to answer a call or to resume a call from hold
Speed Dial
● Press to call
Trunk
● Monitor the status of a trunk*
● Press to use this trunk
*except for SIP trunks
Timetable / Switch / 3 state switch
● Monitor the status of a timetable / switch
● Press to change the status
Group pick up
● Press to pick up a ringing call of a user from your ACL group
*Note: feature works for users registered to the same PBX
Call group status
● Monitor if there is an incoming call to call group
● Press to pick up a ringing call
Dial call group
● Press to dial a call group
Send DTMF
● Press to send DTMF
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Accessories
WP490EXT Extension module
WP490EXT is the extension module for monitoring of colleagues and features for WP490 2015:
● 20 Programmable BLF keys with dual-color LED
● Powered by Wildix WP490 2015
● Up to 3 Modules Daisy-chain
Packing list
● 1 x Extension module
● 1 x RJ12 cable
Port description
● 2 RJ12 ports for data in and out
● AC Power Adapter jack: Input: AC 100-240V; Output: DC 5V/1A
Connection
Connect the EXT IN port of the extension module to the EXT port of the WP490 2015 phone using RJ12
cable.
To connect another WP490EXT in chain, connect the EXT OUT port of the first extension module to the
EXT IN port of the second extension module.
Configuration
Configure the BLF keys via Wildix Collaboration interface Settings > Function keys
After having configured the Feature / BLF keys and Memory / BLF keys:
1) Click “Add exp”
2) Add Feature Keys to be monitored via the expansion module
3) Click “Save”
In case you have more than one WP490EXT modules connected in chain, repeat the steps 1-3.
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WPEHS Wireless Headset Adaptor
WPEHS is the wireless headset adaptor for WP490 2015:
● Compatible with Jabra, Plantronics and Sennheiser wireless headsets*
● Answer and hangup calls remotely
● Powered by Wildix WP490 2015
* List of compatible models:
Jabra: PRO 9450, GN 9350e, GN 9330e, GN 9125
Plantronics: Savi 700 Series (710, 720, 730, 740, 745), CS500 Series (510, 520, 530, 540), Voyager Legend CS
Sennheiser: DW Office (running firmware version 96 or later), SD Office
Packing list
● 1 x EHS Adaptor
● 1 x RJ45 cable
● 1 x RJ12 cable
● 1 x RJ9 spiral cord
Port description
1 x RJ12 port to connect to Wildix WP490 2015
1 x RJ45 port to connect to Jabra / Sennheiser headsets
1 x 3.5 mm Jack to connect to Plantronics headsets
Connection
Jabra / Sennheiser
1. Connect WPEHS adapter to the EXT port of WP490 2015 phone (or to the EXT OUT port of
Extension module, note: EXT module must be connected to WP490 2015) using RJ12 cable
2. Connect WPEHS adapter to the wireless headset using RJ45 cable
3. Connect the wireless headset to the headset port of WP490 2015 phone using RJ9 spiral cord
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WHS-MONO and WHS-DUO Headsets
Monaural Headset WHS-MONO and Binaural Headset WHS-DUO
Compatibility:
WP4X0 2015, WP600A, W-AIR 70/150, WP phones old series
Connection:
● RJ9 cable for WP4X0 2015 and WP phones old series
● 3,5 mm cable for WP600A, W-AIR 70 / W-AIR 150
Note: not compatible with W-AIR 100
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