Epson WorkForce Enterprise WF-C20600 User guide

Category
Print & Scan
Type
User guide
WF-C20600/WF-C20750/WF-C21000
User's Guide
3
Contents
WF-C20600/WF-C20750/WF-C21000 User's Guide ................................................................................. 15
Product Basics .......................................................................................................................................... 16
Product Parts Locations ..................................................................................................................... 16
Product Parts - Front and Inside .................................................................................................... 17
Product Parts - Back...................................................................................................................... 20
Optional Accessories and Replacement Parts .............................................................................. 22
Using the Control Panel ..................................................................................................................... 23
Control Panel Buttons and Lights .................................................................................................. 23
Status Icon Information ............................................................................................................. 24
Selecting the Date and Time ......................................................................................................... 25
Selecting Your Country or Region ................................................................................................. 27
Setting a Password and Locking the Control Panel ....................................................................... 28
Entering Characters on the LCD Screen................................................................................... 30
Using Presets............................................................................................................................ 31
Setting User Feature Restrictions (Access Control) ...................................................................... 34
Changing LCD Screen Language.................................................................................................. 35
Adjusting Control Panel Sounds.................................................................................................... 36
Adjusting the Screen Brightness.................................................................................................... 37
Turning Off the Operation Time Out Setting .................................................................................. 38
Preventing PC Connection via USB .............................................................................................. 39
Checking the Print Counter............................................................................................................ 40
Checking for Software Updates.......................................................................................................... 41
Using Power Saving Settings ............................................................................................................. 42
Changing the Sleep Timer Settings ............................................................................................... 42
Changing the Power Off Timer Settings ........................................................................................ 44
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 44
Setting Up Epson Connect Services.............................................................................................. 45
Using Epson Email Print ............................................................................................................... 46
Using the Epson iPrint Mobile App ................................................................................................ 47
Using Epson Remote Print ........................................................................................................... 47
4
Using Epson Scan to Cloud........................................................................................................... 48
Android Printing Using the Epson Print Enabler ................................................................................ 49
Using Fire OS Printing ....................................................................................................................... 49
Using the Mopria Print Service .......................................................................................................... 50
Using Windows 10 Mobile Printing .................................................................................................... 50
Using Epson Print and Scan App with Windows Tablets ................................................................... 51
Wi-Fi or Wired Networking........................................................................................................................ 52
Network Security Recommendations ................................................................................................. 52
Wi-Fi Infrastructure Mode Setup......................................................................................................... 53
Selecting Wireless Network Settings from the Control Panel ........................................................ 54
Wi-Fi Direct Mode Setup .................................................................................................................... 56
Enabling Wi-Fi Direct Mode........................................................................................................... 57
Wi-Fi Protected Setup (WPS)............................................................................................................. 59
Using WPS to Connect to a Network ............................................................................................. 59
Printing a Network Status Sheet......................................................................................................... 61
Printing a Network Connection Report ............................................................................................... 61
Network Connection Report Codes and Messages ....................................................................... 63
Configuring Email Server Settings...................................................................................................... 69
Changing or Updating Network Connections ..................................................................................... 70
Accessing the Web Config Utility................................................................................................... 70
Changing a USB Connection to a Wi-Fi Connection...................................................................... 71
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 71
Connecting to a New Wi-Fi Router ................................................................................................ 71
Disabling Wi-Fi Features ............................................................................................................... 72
Enabling Epson Universal Print Driver (PCL) or PostScript Printing.................................................... 74
Installing the Epson Universal Print Driver - Windows ....................................................................... 74
Installing the PostScript (PS3) Printer Software - Windows ............................................................... 78
Installing the PostScript (PS3) Printer Software - Mac ....................................................................... 78
Selecting PDL (Page Description Language) Settings ....................................................................... 79
PDL Print Configuration Options.................................................................................................... 80
Selecting Printer Language and Interface Settings ............................................................................ 82
Printing Language and Interface Options ...................................................................................... 83
Printing a PCL or PS3 (PostScript) Status Sheet ............................................................................... 84
5
Loading Paper ........................................................................................................................................... 86
Loading Paper in the Cassettes and Paper Tray ................................................................................ 86
Using the Optional Paper Cassette Lock............................................................................................ 91
Paper Loading Capacity..................................................................................................................... 92
Double-sided Printing Capacity.......................................................................................................... 97
Compatible Epson Papers (U.S. and Canada)................................................................................... 99
Compatible Epson Papers (Latin America) ...................................................................................... 100
Paper or Media Type Settings - Printing Software............................................................................ 100
Selecting the Paper Settings for Each Source - Control Panel ......................................................... 101
Paper Type Settings - Control Panel ........................................................................................... 103
Selecting Default Paper Settings - Administrator.............................................................................. 104
Selecting the Default Printer Settings .......................................................................................... 105
Paper Source Settings Options............................................................................................... 106
Selecting the Universal Print Settings.......................................................................................... 106
Universal Print Settings Options ............................................................................................. 107
Placing Originals on the Product ........................................................................................................... 109
Placing Originals on the Scanner Glass ........................................................................................... 109
Placing Originals in the Automatic Document Feeder ...................................................................... 111
Copying .................................................................................................................................................... 115
Copying Documents or Photos......................................................................................................... 115
Copying Options............................................................................................................................... 117
Printing from a Computer ....................................................................................................................... 122
Printing with the Standard Epson Printer Software - Windows ......................................................... 122
Synchronizing Printer Settings for Optional Units - Windows ...................................................... 123
Selecting Basic Print Settings - Windows .................................................................................... 124
Paper Source Options - Windows ........................................................................................... 127
Print Quality Options - Windows ............................................................................................. 127
Multi-Page Printing Options - Windows................................................................................... 128
Selecting Double-sided Printing Settings - Windows ................................................................... 128
Double-sided Printing Options - Windows............................................................................... 130
Selecting Finishing Options - Windows ....................................................................................... 131
Finishing Options - Windows................................................................................................... 132
Selecting Additional Print Options - Windows.............................................................................. 133
6
Custom Color Correction Options - Windows.......................................................................... 135
Image Options and Additional Settings - Windows.................................................................. 136
Header/Footer Settings - Windows ......................................................................................... 137
Selecting a Printing Preset - Windows......................................................................................... 138
Selecting Extended Settings - Windows ...................................................................................... 139
Extended Settings - Windows ................................................................................................. 140
Printing Your Document or Photo - Windows............................................................................... 142
Locking Printer Settings - Windows ............................................................................................. 143
Locked Setting Options........................................................................................................... 144
Entering a User ID and Password for Printing ............................................................................. 146
Selecting Default Print Settings - Windows.................................................................................. 147
Changing the Language of the Printer Software Screens ....................................................... 148
Changing Automatic Update Options .......................................................................................... 149
Printing with the Epson Standard Printer Software - Mac................................................................. 150
Selecting Basic Print Settings - Mac ........................................................................................... 150
Paper Source Options - Mac................................................................................................... 154
Print Quality Options - Mac ..................................................................................................... 154
Print Options - Mac ................................................................................................................. 155
Selecting Page Setup Settings - Mac .......................................................................................... 155
Selecting Print Layout Options - Mac........................................................................................... 156
Selecting Double-sided Printing Settings - Mac........................................................................... 156
Double-sided Printing Options and Adjustments - Mac........................................................... 157
Managing Color - Mac ................................................................................................................. 157
Color Matching and Color Options - Mac ................................................................................ 158
Selecting Finishing Options - Mac ............................................................................................... 159
Finishing Options - Mac .......................................................................................................... 160
Selecting Printing Preferences - Mac .......................................................................................... 160
Printing Preferences - Mac...................................................................................................... 161
Printing Your Document or Photo - Mac ...................................................................................... 162
Checking Print Status - Mac.................................................................................................... 163
Printing with the Epson Universal Print Driver - Windows................................................................. 164
Synchronizing Printer Settings - Epson Universal Print Driver - Windows ................................... 165
Selecting Print Settings - Epson Universal Print Driver - Windows .............................................. 166
7
Selecting Default Print Settings - Epson Universal Print Driver - Windows.................................. 168
Locking Printer Settings - Epson Universal Print Driver - Windows ............................................. 170
Epson Universal Print Driver Locked Setting Options ............................................................. 171
Adding Network Printers - Epson Universal Print Driver - Windows............................................. 172
Printing with the PostScript (PS3) Printer Software - Windows ........................................................ 175
Selecting Basic Print Settings - PostScript Printer Software - Windows ...................................... 175
Selecting Default Print Settings - PostScript Printer Software - Windows.................................... 178
Printing with the PostScript (PS3) Printer Software - Mac ................................................................ 179
Selecting Basic Print Settings - PostScript Printer Software - Mac ............................................. 180
Cancelling Printing Using the Product Control Panel ....................................................................... 184
Scanning .................................................................................................................................................. 185
Starting a Scan................................................................................................................................. 185
Starting a Scan Using the Product Control Panel ........................................................................ 185
Scanning to Email ................................................................................................................... 187
Scanning to a Connected Computer ....................................................................................... 190
Scanning to a Memory Device ................................................................................................ 194
Scanning to the Product's Hard Drive ..................................................................................... 195
Scanning to the Cloud............................................................................................................. 198
Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 200
Control Panel Scanning Options............................................................................................. 200
Setting Up and Scanning to a Network Folder or FTP Server...................................................... 203
Creating a Shared Network Folder.......................................................................................... 203
Registering Contacts for Network Folder or FTP Scanning - Web Config ............................... 205
Registering Contacts for Email, Network, or FTP Scanning - Control Panel ........................... 206
Scanning to a Network Folder or FTP Server.......................................................................... 208
Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 211
Starting a Scan from a Scanning Program................................................................................... 213
Starting a Scan from a Smart Device........................................................................................... 215
Scanning in Epson Scan 2 ............................................................................................................... 215
Additional Scanning Settings - Main Settings Tab ....................................................................... 219
Additional Scanning Settings - Advanced Settings Tab............................................................... 220
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 220
Image Format Options................................................................................................................. 222
8
Scan Resolution Guidelines ........................................................................................................ 222
Scanning with Document Capture Pro or Document Capture .......................................................... 223
Scanning with Simple Scan in Document Capture Pro - Windows .............................................. 223
Scanning with Job Scan in Document Capture Pro - Windows.................................................... 225
Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................. 226
Scanning Two Originals onto One Sheet (Stitching Images) - Windows ..................................... 229
Scanning Multi-Page Originals as Separate Files - Windows ...................................................... 232
Scanning with Document Capture - Mac ..................................................................................... 235
Adding and Assigning Scan Jobs with Document Capture - Mac............................................ 238
Entering a User ID and Password for Scanning ............................................................................... 239
Faxing....................................................................................................................................................... 240
Connecting a Telephone or Answering Machine.............................................................................. 240
Setting Up Fax Features .................................................................................................................. 246
Setting Up Basic Fax Features .................................................................................................... 246
Using the Fax Setup Wizard ................................................................................................... 246
Selecting the Line Type........................................................................................................... 248
Setting the Number of Rings to Answer .................................................................................. 249
Selecting Advanced Fax Settings................................................................................................ 250
Basic Settings - Fax ................................................................................................................ 251
Send Settings - Fax................................................................................................................. 254
Receive Settings - Fax............................................................................................................ 254
Report Settings - Fax .............................................................................................................. 257
Security Settings - Fax............................................................................................................ 258
Setting Up the Fax Utility - Windows............................................................................................ 259
Setting Up Contacts and Contact Groups......................................................................................... 261
Creating a Contact....................................................................................................................... 261
Editing or Deleting a Contact ....................................................................................................... 265
Creating a Contact Group............................................................................................................ 266
Editing or Deleting a Contact Group ............................................................................................ 269
Sending Faxes ................................................................................................................................. 270
Sending Faxes from the Product Control Panel........................................................................... 271
Sending a Fax Using the Keypad, Contact List, or History...................................................... 271
Fax Sending Options .............................................................................................................. 274
9
Sending a Fax at a Specified Time ......................................................................................... 275
Sending a Fax on Demand ..................................................................................................... 277
Sending a Stored Fax ............................................................................................................. 278
Dialing Fax Numbers from a Connected Telephone ............................................................... 280
Sending Faxes Using the Fax Utility - Windows .......................................................................... 280
Sending Faxes Using the Fax Utility - Mac .................................................................................. 283
Receiving Faxes............................................................................................................................... 286
Fax Reception ............................................................................................................................. 286
Receiving Faxes Automatically ................................................................................................... 287
Receiving Faxes Manually........................................................................................................... 287
Forwarding Received Faxes........................................................................................................ 288
Receiving a Fax by Polling .......................................................................................................... 289
Viewing a Fax on the LCD Screen (Using the Fax Box)............................................................... 290
Checking Fax Status ....................................................................................................................... 292
Printing Fax Reports......................................................................................................................... 293
Fax Report Options ..................................................................................................................... 294
Using External USB Devices with Your Product................................................................................... 295
Connecting a USB Device................................................................................................................ 295
Disconnecting a USB Device............................................................................................................ 295
Viewing and Printing from the LCD Screen ...................................................................................... 296
Printing JPEG Photos.................................................................................................................. 296
Print Setting Options - JPEG Mode......................................................................................... 298
Printing TIFF and PDF Files ....................................................................................................... 300
Print Setting Options - TIFF Mode........................................................................................... 302
Print Setting Options - PDF Mode ........................................................................................... 304
Transferring Files on a USB Device ................................................................................................. 305
Setting Up USB Device Access ................................................................................................... 306
Using Your Product's Internal Storage.................................................................................................. 307
Storage Folder Types....................................................................................................................... 307
Printing a Stored File........................................................................................................................ 309
Saving Stored Files to an External USB Device ............................................................................... 311
Emailing Stored Files ....................................................................................................................... 316
Saving Stored Files to a Network Folder .......................................................................................... 320
10
Saving Stored Files to Cloud Services ............................................................................................. 325
Storage Menu Options ..................................................................................................................... 327
Searching for Folders and Files........................................................................................................ 330
Deleting Folders and Files from Storage .......................................................................................... 331
Changing the Storage Period of Files............................................................................................... 333
Restricting Shared Folder Access .................................................................................................... 334
Replacing Ink Cartridges and Maintenance Boxes............................................................................... 335
Check Cartridge and Maintenance Box Status................................................................................. 335
Checking Ink Status on the LCD Screen...................................................................................... 336
Checking Ink and Maintenance Box Status with Windows .......................................................... 337
Checking Cartridge and Maintenance Box Status - Mac ............................................................. 339
Purchase Epson Ink Cartridges and Maintenance Box (U.S. and Canada)...................................... 340
Purchase Epson Ink Cartridges and Maintenance Box (Latin America) ........................................... 340
Ink Cartridge and Maintenance Box Part Numbers .......................................................................... 340
Removing and Installing Ink Cartridges............................................................................................ 341
Replacing the Maintenance Box....................................................................................................... 343
Adjusting Print Quality............................................................................................................................ 345
Print Head Maintenance................................................................................................................... 345
Checking the Nozzles Using the Product Control Panel .............................................................. 345
Cleaning the Print Head Using the Product Control Panel........................................................... 348
Cleaning and Transporting Your Product ............................................................................................. 350
Cleaning Your Product ..................................................................................................................... 350
Cleaning the Scanner Glass............................................................................................................. 350
Cleaning the Automatic Document Feeder....................................................................................... 352
Moving or Transporting Your Product............................................................................................... 356
Solving Problems .................................................................................................................................... 357
Viewing the Help Screen .................................................................................................................. 357
Product Status Messages ................................................................................................................ 358
Job Status Error Codes .................................................................................................................... 361
Running a Product Check ................................................................................................................ 366
Resetting Control Panel Defaults ..................................................................................................... 368
Solving Setup Problems ................................................................................................................... 370
11
Product Does Not Turn On or Off................................................................................................. 370
Noise After Ink Installation ........................................................................................................... 370
Software Installation Problems .................................................................................................... 370
Solving Network Problems ............................................................................................................... 371
Product Cannot Connect to a Wireless Router or Access Point .................................................. 372
Network Software Cannot Find Product on a Network................................................................. 373
Wireless Network Connection is Unstable on a Mac ................................................................... 374
USB 3.0 Connection is Unstable When Using a USB 2.0 Cable.................................................. 375
Wired Network Connection Becomes Unstable........................................................................... 375
Product Does Not Appear in Mac Printer Window ....................................................................... 376
Cannot Print Over a Network....................................................................................................... 376
Cannot Scan Over a Network ...................................................................................................... 378
Solving Copying Problems ............................................................................................................... 379
Product Cannot Copy .................................................................................................................. 379
Product Makes Noise, But Nothing Copies.................................................................................. 379
Product Makes Noise When It Sits for a While............................................................................. 380
Solving Copy Quality Problems........................................................................................................ 380
Copies Have Incorrect or Faint Colors......................................................................................... 380
Position, Size, or Margins of Copies are Incorrect ....................................................................... 381
Solving Paper Problems................................................................................................................... 381
Paper Feeding Problems............................................................................................................. 382
Originals Do Not Feed From the Automatic Document Feeder.................................................... 383
Paper Jam Problems ................................................................................................................... 384
Paper Ejection Problems ............................................................................................................. 384
Solving Problems Printing from a Computer..................................................................................... 384
Nothing Prints.............................................................................................................................. 385
Product Icon Does Not Appear in Windows Taskbar ................................................................... 386
Printing is Slow ............................................................................................................................ 387
Solving Page Layout and Content Problems.................................................................................... 388
Inverted Image............................................................................................................................. 389
Too Many Copies Print ................................................................................................................ 389
Blank Pages Print ........................................................................................................................ 389
Incorrect Margins on Printout....................................................................................................... 390
12
Incorrect Characters Print............................................................................................................ 390
Incorrect Image Size or Position.................................................................................................. 391
Slanted Printout........................................................................................................................... 392
Solving Print Quality Problems......................................................................................................... 392
White or Dark Lines in Printout .................................................................................................... 392
Blurry or Smeared Printout .......................................................................................................... 393
Faint Printout or Printout Has Gaps ............................................................................................. 395
Grainy Printout............................................................................................................................. 395
Incorrect Colors ........................................................................................................................... 396
Solving Scanning Problems ............................................................................................................. 397
Scanning Software Does Not Operate Correctly ......................................................................... 398
Cannot Start Epson Scan 2 ......................................................................................................... 398
Solving Scanned Image Quality Problems ....................................................................................... 399
Image Consists of a Few Dots Only............................................................................................. 399
Line of Dots Appears in All Scanned Images............................................................................... 400
Straight Lines in an Image Appear Crooked ................................................................................ 400
Scanned Image Quality Problems ............................................................................................... 401
Image Colors are Patchy at the Edges ........................................................................................ 402
Ripple Patterns Appear in an Image ............................................................................................ 402
Scanned Image Edges are Cropped ........................................................................................... 403
Solving Faxing Problems.................................................................................................................. 403
Cannot Send or Receive Faxes................................................................................................... 403
Cannot Receive Faxes with a Telephone Connected to Your Product ........................................ 406
Fax Memory Full Error Appears................................................................................................... 406
Fax Quality is Poor ...................................................................................................................... 407
Sent Fax is Received in an Incorrect Size ................................................................................... 408
Received Fax is Not Printed ........................................................................................................ 408
Solving USB Device Problems ......................................................................................................... 409
Cannot View or Print from a USB Device..................................................................................... 409
Cannot Save Files on a USB Device ........................................................................................... 409
Cannot Transfer Files To or From a USB Device......................................................................... 410
Uninstall Your Product Software....................................................................................................... 410
Uninstalling Product Software - Windows.................................................................................... 410
13
Uninstalling Product Software - Mac............................................................................................ 411
Where to Get Help (U.S. and Canada) ............................................................................................. 412
Where to Get Help (Latin America)................................................................................................... 413
Technical Specifications ........................................................................................................................ 415
Windows System Requirements ...................................................................................................... 415
Mac System Requirements .............................................................................................................. 416
Paper Specifications ........................................................................................................................ 417
Printable Area Specifications ........................................................................................................... 418
Scanning Specifications ................................................................................................................... 419
Automatic Document Feeder (ADF) Specifications .......................................................................... 420
Fax Specifications ............................................................................................................................ 421
Ink Cartridge Specifications.............................................................................................................. 422
Dimension Specifications ................................................................................................................. 422
Electrical Specifications ................................................................................................................... 424
Environmental Specifications ........................................................................................................... 425
Interface Specifications .................................................................................................................... 425
External USB Device Specifications................................................................................................. 426
Network Interface Specifications (U.S. and Canada) ....................................................................... 427
Network Interface Specifications (Latin America)............................................................................. 429
Safety and Approvals Specifications (U.S. and Canada) ................................................................. 430
Safety and Approvals Specifications (Latin America)....................................................................... 431
Notices ..................................................................................................................................................... 433
Important Safety Instructions............................................................................................................ 433
General Product Safety Instructions ............................................................................................ 433
Ink Cartridge Safety Instructions.................................................................................................. 436
Wireless Connection Safety Instructions ..................................................................................... 437
LCD Screen Safety Instructions................................................................................................... 437
Telephone Equipment Safety Instructions ................................................................................... 438
FCC Compliance Statement............................................................................................................. 438
Binding Arbitration and Class Waiver ............................................................................................... 441
Trademarks...................................................................................................................................... 444
Copyright Notice............................................................................................................................... 445
libTIFF Software Acknowledgment.............................................................................................. 445
14
A Note Concerning Responsible Use of Copyrighted Materials................................................... 446
Default Delay Times for Power Management for Epson Products ............................................... 446
Copyright Attribution.................................................................................................................... 446
15
WF-C20600/WF-C20750/WF-C21000 User's Guide
Welcome to the WF-C20600/WF-C20750/WF-C21000 User's Guide.
For a printable PDF copy of this guide, click here.
16
Product Basics
See these sections to learn about the basic features of your product.
Note: This product contains an encrypted hard drive that is used for storing large and/or authenticated
print, copy, and scan jobs. You may erase data stored on the encrypted hard drive by following the steps
outlined in the Administrator's Guide. It is recommended that data is erased before disposing or giving
away the product.
Note: Printing software instructions in this manual are intended for use with the standard Epson printer
software. For more information on using the Printer Command Language (PCL) or PostScript (PS3)
printer software, please see the appropriate sections.
Product Parts Locations
Using the Control Panel
Checking for Software Updates
Using Power Saving Settings
Epson Connect Solutions for Smartphones, Tablets, and More
Android Printing Using the Epson Print Enabler
Using Fire OS Printing
Using the Mopria Print Service
Using Windows 10 Mobile Printing
Using Epson Print and Scan App with Windows Tablets
Product Parts Locations
See these sections to identify the parts on your product.
Product Parts - Front and Inside
Product Parts - Back
Optional Accessories and Replacement Parts
Parent topic: Product Basics
17
Product Parts - Front and Inside
Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you
can use these codes to locate and correct the problem.
1 Control panel
2 Automatic Document Feeder (ADF) cover (F)
3 ADF edge guides
4 ADF input guide
5 ADF output tray
6 ADF paper stopper
7 Facedown paper eject tray (K)
8 Paper tray edge guide
9 Paper tray (B)
18
10 Cover (E)
11 Paper cassette 4 (C4)
12 Paper cassette 3 (C3)
13 Paper cassette 2 (C2)
14 Paper cassette 1 (C1)
15 Cover (J)
16 Front cover (L)
17 Ink cartridge cover (A)
1 Document cover
19
2 Scanner glass
3 External USB interface port
4 Cleaning stick
5 Document holder
6 Maintenance box holder (H)
7 Faceup tray (G)
8 Duplexing unit (D1)
9 Cleaning cloth holder
10 Cleaning cloth
Parent topic: Product Parts Locations
20
Product Parts - Back
Certain parts are labeled with a letter and number code.
1 USB port
2 LAN port
3 Optional fax/Ethernet board mounting point
4 AC inlet
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Epson WorkForce Enterprise WF-C20600 User guide

Category
Print & Scan
Type
User guide

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