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HP MFP M680 User manual

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HP Color LaserJet Enterprise M651
HP Color LaserJet Enterprise MFP M680
www.hp.com/support/colorljM651
www.hp.com/support/colorljMFPM680
Control Panel Message Document (CPMD)
HP Color LaserJet Enterprise, Managed
M651, MFP M680 - Control Panel Message
Document (CPMD)
SUMMARY
This document provides error-code troubleshooting information
Legal information
Copyright and License
© Copyright 2021 HP Development
Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1.3, 9/2022
Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe
Systems Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc.,
registered in the U.S. and other countries.
AirPrint is a trademark of Apple Inc.,
registered in the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, and Windows Server®
are U.S. registered trademarks of Microsoft
Corporation.
UNIX® is a registered trademark of The Open
Group.
Table of contents
1 Document last updated ................................................................................................................................................................................................................... 1
2 Control-panel message types................................................................................................................................................................................................... 2
3 Error-code and control-panel-message troubleshooting overview ..............................................................................................................3
Error codes (types and structure) ....................................................................................................................................................................................3
4 How to search for printer documentation........................................................................................................................................................................6
WISE - How to access and use............................................................................................................................................................................................6
Accessing WISE.................................................................................................................................................................................................................. 6
Using WISE to search for error codes................................................................................................................................................................9
Using WISE to access repair and replace videos for FRUs ............................................................................................................... 11
5 Printer service information........................................................................................................................................................................................................15
6 Numerical control panel messages....................................................................................................................................................................................16
10.WX.YZ error messages.....................................................................................................................................................................................................16
10.wx.yz error messages ............................................................................................................................................................................................16
10.0X.00 Supply memory error................................................................................................................................................................................17
10.0X.10 Supply memory error................................................................................................................................................................................18
10.0X.15 Install <supply>...............................................................................................................................................................................................18
10.0X.25 Wrong cartridge in <color> slot........................................................................................................................................................19
10.0X.35 Incompatible <supply>............................................................................................................................................................................19
10.0X.60 <Supply> low...................................................................................................................................................................................................19
10.0X.69 <Supply> very low......................................................................................................................................................................................20
10.0X.70 Printing past very low .............................................................................................................................................................................. 20
10.0X.91 <supply> error ................................................................................................................................................................................................ 21
10.0X.92 <Cartridge> error....................................................................................................................................................................................... 22
10.22.15 Install transfer unit...................................................................................................................................................................................... 22
10.22.60 Transfer Kit low,10.22.69 Transfer Kit very low........................................................................................................................ 22
10.22.70 Transfer Kit Printing past very low .................................................................................................................................................. 23
10.23.15 Install Fuser kit............................................................................................................................................................................................... 23
10.23.60 Fuser Kit low, 10.23.60 Fuser Kit very low .................................................................................................................................. 23
10.23.70 Replace Fuser Kit.........................................................................................................................................................................................24
10.31.60 Toner collection unit almost full.........................................................................................................................................................24
10.31.70 Replace Toner Collection Unit ............................................................................................................................................................ 25
10.39.60 Document feeder kit low, 10.39.69 Document feeder kit very low.......................................................................... 25
10.39.70 Document feeder kit very low............................................................................................................................................................ 25
10.99.31 Non-HP supply in use................................................................................................................................................................................ 25
iii
10.99.34 Used supply in use..................................................................................................................................................................................... 25
10.99.40 Genuine HP supplies installed.......................................................................................................................................................... 26
10.99.41 Unsupported Supply in use.................................................................................................................................................................. 26
11.WX.YZ error messages..................................................................................................................................................................................................... 26
11.* errors............................................................................................................................................................................................................................... 26
11.00.01 or 11.00.02 Internal clock error.............................................................................................................................................................27
13.WX.YZ error messages.....................................................................................................................................................................................................27
13.* errors...............................................................................................................................................................................................................................27
13.A1.D1 Jam in tray 1.....................................................................................................................................................................................................34
13.A1.FF Paper Jam ........................................................................................................................................................................................................35
13.A2.D2 Jam in tray 2..................................................................................................................................................................................................36
13.A3.D3 Jam in tray 3...................................................................................................................................................................................................37
13.A3.FF Paper Jam .......................................................................................................................................................................................................39
13.A4.D4 Jam in tray 4..................................................................................................................................................................................................40
13.A4.FF Paper Jam ........................................................................................................................................................................................................ 41
13.A5.D5 Jam in tray 5.................................................................................................................................................................................................. 43
13.A5.FF Paper Jam .......................................................................................................................................................................................................44
13.AA.EE Paper Jam ...................................................................................................................................................................................................... 45
13.B2.Az Paper Jam.......................................................................................................................................................................................................46
13.B2.Dz Jam in Right Door...................................................................................................................................................................................... 49
13.B2.FF Paper Jam ........................................................................................................................................................................................................ 51
13.B2.9C Jam in right door......................................................................................................................................................................................... 51
13.B9.AZ Fuser Jam....................................................................................................................................................................................................... 54
13.B9.Bz Jam in right door .........................................................................................................................................................................................57
13.B9.Cz Fuser Wrap Jam ......................................................................................................................................................................................... 59
13.B9.Dz Jam in right door......................................................................................................................................................................................... 61
13.B9.FF Jam in right door.........................................................................................................................................................................................64
13.BA.EE Front Door Open ........................................................................................................................................................................................65
13.BB.EE Right Door Open ........................................................................................................................................................................................65
13.D3.Az Jam in Right Door......................................................................................................................................................................................66
13.D3.Dz Jam in Right Door......................................................................................................................................................................................68
13.D3.FF Jam in Right Door ......................................................................................................................................................................................70
13.E2.DZ or 13.E5.DZ or 13.E5.AZ............................................................................................................................................................................72
13.67.AZ Jam in stapler/stacker connection.................................................................................................................................................73
13.67.DZ Jam in stapler/stacker connection.................................................................................................................................................74
13.69.AZ Jam in stapler/stacker connection ................................................................................................................................................74
13.69.DZ Jam in stapler/stacker connection................................................................................................................................................75
13.80.DZ or 13.80.FZ or 13.85.AZ or 13.85.DZ or 13.85.FZ ......................................................................................................................76
13.84.A3...................................................................................................................................................................................................................................76
13.89.33....................................................................................................................................................................................................................................77
13.WX.YZ Door Open Jam...........................................................................................................................................................................................77
20.WX.YZ and 21.WX.YZ............................................................................................................................................................................................................78
20.* errors..............................................................................................................................................................................................................................78
20.00.00 Insufficient memory <device>..........................................................................................................................................................78
21.* errors...............................................................................................................................................................................................................................78
21.00.00 Page Too ComplexEvent log error message 21.00.00..................................................................................................... 79
30.WX.YZ error messages................................................................................................................................................................................................... 79
30.* errors............................................................................................................................................................................................................................. 79
iv
30.01.01.................................................................................................................................................................................................................................... 79
30.01.02 Scanner calibration failure..................................................................................................................................................................80
30.01.06 Scanner Fan failure ..................................................................................................................................................................................86
30.01.08 Home position error..................................................................................................................................................................................87
30.01.14 Scan system EEPROM error.................................................................................................................................................................87
30.01.15 Scanner error.................................................................................................................................................................................................88
30.01.18 Scanner Error.................................................................................................................................................................................................89
30.01.19 Scanner lamp error....................................................................................................................................................................................89
30.01.30 or 30.01.32........................................................................................................................................................................................................90
30.01.36 Upgrade Error try downloading upgrade again...................................................................................................................90
30.01.41 Scanner error..................................................................................................................................................................................................91
30.01.42 Scanner error.................................................................................................................................................................................................91
30.01.43 Scanner memory failure ....................................................................................................................................................................... 92
30.01.44...................................................................................................................................................................................................................................93
30.01.45...................................................................................................................................................................................................................................93
30.01.46 Scanner Error ...............................................................................................................................................................................................94
30.01.48 Scanner error ...............................................................................................................................................................................................95
30.01.50 Scanner error...............................................................................................................................................................................................95
30.03.14................................................................................................................................................................................................................................... 95
30.03.XX Scanner error (30.03.20, 30.03.22, 30.03.23, 30.03.30, 30.03.45) ............................................................................96
31.WX.YZ error messages ....................................................................................................................................................................................................98
31.* errors..............................................................................................................................................................................................................................98
31.01.47 Document feeder not detected.........................................................................................................................................................98
31.03.14 ....................................................................................................................................................................................................................................99
31.03.20 backside scanner not detected.......................................................................................................................................................99
31.03.22 Scanner calibration failure.................................................................................................................................................................101
31.03.30 Document feeder pick motor error............................................................................................................................................. 102
31.03.31 Document feeder motor stall...........................................................................................................................................................103
31.03.32.................................................................................................................................................................................................................................104
31.03.33 Backside scanner calibration area dirty.................................................................................................................................105
31.03.34 Background missing ..............................................................................................................................................................................109
31.13.00 Document feeder multi-pick error ................................................................................................................................................113
31.13.01 ....................................................................................................................................................................................................................................137
31.13.02 Document feeder job error, paper feed jam............................................................................................................................161
31.13.13....................................................................................................................................................................................................................................194
31.13.14....................................................................................................................................................................................................................................195
32.WX.YZ error messages .................................................................................................................................................................................................199
32.* errors...........................................................................................................................................................................................................................199
32.08.A1, 32.08.A2, 32.08.A3 .................................................................................................................................................................................199
32.1C.05 ..............................................................................................................................................................................................................................200
32.1C.06 (event code).................................................................................................................................................................................................200
32.1C.07 (event code) .................................................................................................................................................................................................200
32.1C.08 (event code).................................................................................................................................................................................................200
32.1C.09 (event code)..................................................................................................................................................................................................201
32.1C.0A (event code) .................................................................................................................................................................................................201
32.1C.0D (event code)................................................................................................................................................................................................. 201
32.1C.11 (event code) ...................................................................................................................................................................................................201
32.1C.13, 32.1C.14 .............................................................................................................................................................................................................201
v
32.1C.15 ................................................................................................................................................................................................................................ 202
32.1C.2E ............................................................................................................................................................................................................................... 202
32.1C.2F ............................................................................................................................................................................................................................... 202
32.1C.40 .............................................................................................................................................................................................................................. 202
32.1C.41 ................................................................................................................................................................................................................................ 202
32.1C.42 ............................................................................................................................................................................................................................... 202
32.1C.43 ............................................................................................................................................................................................................................... 202
32.1C.44 ...............................................................................................................................................................................................................................203
32.1C.45 ...............................................................................................................................................................................................................................203
32.1C.46 ...............................................................................................................................................................................................................................203
32.1C.47 ...............................................................................................................................................................................................................................203
32.1C.48 ...............................................................................................................................................................................................................................203
32.1C.49 ...............................................................................................................................................................................................................................203
32.1C.4A ..............................................................................................................................................................................................................................204
32.1C.56 ..............................................................................................................................................................................................................................204
32.1C.57 ...............................................................................................................................................................................................................................204
32.1C.58 ..............................................................................................................................................................................................................................204
32.1C.60 ..............................................................................................................................................................................................................................204
32.1C.61 ................................................................................................................................................................................................................................204
32.1C.62 ...............................................................................................................................................................................................................................205
32.1C.68 ..............................................................................................................................................................................................................................205
32.1C.69 ...............................................................................................................................................................................................................................205
32.1C.6A ..............................................................................................................................................................................................................................205
32.1C.6D ..............................................................................................................................................................................................................................205
33.WX.YZ error messages................................................................................................................................................................................................206
33.* errors..........................................................................................................................................................................................................................206
33.01.xx ...............................................................................................................................................................................................................................206
33.02.01 Used board/disk installed .................................................................................................................................................................206
33.03.02 ...............................................................................................................................................................................................................................207
33.03.03 Incompatible formatter installed ................................................................................................................................................207
33.03.06...............................................................................................................................................................................................................................208
Recommended action for call-center agents and onsite technicians.................................................................................208
33.05.0z SureStart errors .....................................................................................................................................................................................209
33.05.1x Whitelisting errors ...................................................................................................................................................................................210
33.05.2x Intrusion detection errors ................................................................................................................................................................210
33.05.5z Intrusion detection errors ................................................................................................................................................................. 211
40.WX.YZ error messages................................................................................................................................................................................................. 212
40.* errors........................................................................................................................................................................................................................... 212
40.00.01 USB I/O buffer overflow To continue, touch “OK” ............................................................................................................. 212
40.00.02 Embedded I/O buffer overflow To continue, touch “OK” ............................................................................................. 213
40.00.03 EIO <x> buffer overflow To continue, touch “OK” .............................................................................................................213
40.00.04 EIO <x> bad transmission To continue, touch “OK” ........................................................................................................ 213
40.00.05 Embedded I/O bad transmission To continue, touch “OK” ....................................................................................... 213
40.08.0x USB storage accessory removed .............................................................................................................................................. 213
40.0x.05 USB storage accessory removed .............................................................................................................................................. 213
40.80.04 Failed to read NVRAM.......................................................................................................................................................................... 214
41.WX.YZ error messages .................................................................................................................................................................................................. 214
41.* errors............................................................................................................................................................................................................................ 214
vi
41.01.YZ.................................................................................................................................................................................................................................. 214
41.02.00................................................................................................................................................................................................................................. 216
41.03.YZ Unexpected size in tray <X>..............................................................................................................................................................216
41.03.FZ Unknown Misprint Error ........................................................................................................................................................................217
41.04.YZ Printer Error..................................................................................................................................................................................................218
41.05.YZ Unexpected type in tray <X>............................................................................................................................................................ 220
41.07.YZ Error To continue, touch “OK”............................................................................................................................................................ 221
41.07.12 .................................................................................................................................................................................................................................. 222
41.WX.YZ Error To continue, touch “OK” .........................................................................................................................................................224
42.WX.YZ error messages ................................................................................................................................................................................................ 226
42.WX.YZ Error Event Log message ............................................................................................................................................................... 226
42.B0.01 ................................................................................................................................................................................................................................227
44.WX.YZ error messages................................................................................................................................................................................................ 228
44.* errors.......................................................................................................................................................................................................................... 228
44.01.xx Error Event log message ................................................................................................................................................................... 229
44.03.xx Error Event log message .................................................................................................................................................................. 229
44.10.xx Error Event log message (Multifunction product only.).................................................................................................229
44.34.xx Error Event log message...................................................................................................................................................................230
44.34.03 Fax Modem Failure................................................................................................................................................................................230
44.34.E5 Fax Modem Failure ...............................................................................................................................................................................230
44.90.xx, 44.91.xx, 44.92.xx Error Event log message ......................................................................................................................... 231
44.A0.YZ Error Event log message (MFP only)......................................................................................................................................... 231
46.WX.YZ error messages................................................................................................................................................................................................. 231
46.* error messages ................................................................................................................................................................................................... 231
47.WX.YZ error messages................................................................................................................................................................................................. 232
47.* errors........................................................................................................................................................................................................................... 232
47.00.xx ............................................................................................................................................................................................................................... 233
47.01.xx ................................................................................................................................................................................................................................ 233
47.02.xx ............................................................................................................................................................................................................................... 234
47.03.xx ............................................................................................................................................................................................................................... 234
47.04.xx ............................................................................................................................................................................................................................... 235
47.05.xx ............................................................................................................................................................................................................................... 235
47.06.xx ............................................................................................................................................................................................................................... 236
47.FC.yz Printer Calibration Failed To continue, touch “OK” ..........................................................................................................236
48.WX.YZ error messages.................................................................................................................................................................................................237
48.* errors...........................................................................................................................................................................................................................237
48.01.YZ Error ..................................................................................................................................................................................................................238
48.03.YZ Error ................................................................................................................................................................................................................. 238
48.05.YZ Error ................................................................................................................................................................................................................. 238
49.WX.YZ error messages ................................................................................................................................................................................................238
49.XX.YY Error To continue turn off then on .............................................................................................................................................238
49.2F.DX............................................................................................................................................................................................................................... 240
50.WX.YZ error messages................................................................................................................................................................................................ 240
50.WX.YZ error messages..................................................................................................................................................................................... 240
50.* errors............................................................................................................................................................................................................................241
50.1X.YZ Fuser error.....................................................................................................................................................................................................242
50.20.YZ or 50.21.YZ or 50.22.YZ Fuser error ............................................................................................................................................243
vii
50.3X.YZ Fuser error...................................................................................................................................................................................................244
50.4X.YZ Fuser error .................................................................................................................................................................................................. 246
50.7X.YZ Fuser error.................................................................................................................................................................................................... 247
50.8X.YZ Fuser Error...................................................................................................................................................................................................249
50.9X.YZ Fuser Error..................................................................................................................................................................................................250
50.AX.YZ Fuser error................................................................................................................................................................................................... 251
50.BX.YZ Fuser error.................................................................................................................................................................................................. 253
51.WX.YZ error messages ................................................................................................................................................................................................. 254
51.* errors ........................................................................................................................................................................................................................... 254
51.00.YZ................................................................................................................................................................................................................................ 255
52.WX.YZ error messages ................................................................................................................................................................................................256
52.* errors..........................................................................................................................................................................................................................256
52.00.00/52.00.20 Scanner Startup/Rotation error ........................................................................................................................... 256
54.WX.YZ error messages .................................................................................................................................................................................................257
54.* errors...........................................................................................................................................................................................................................257
54.00.03...............................................................................................................................................................................................................................258
54.00.06 ..............................................................................................................................................................................................................................258
54.00.35............................................................................................................................................................................................................................... 259
54.01.05................................................................................................................................................................................................................................ 259
54.0X.07...............................................................................................................................................................................................................................260
54.0X.0B or 54.0X.0C.................................................................................................................................................................................................260
54.0X.1E or 54.1X.1E or 54.2X.1E............................................................................................................................................................................. 261
54.0X.0D or 54.0X.0E .................................................................................................................................................................................................. 261
54.0C.00, 54.0C.01, 54.0C.02, 54.0C.03 ......................................................................................................................................................... 262
55.WX.YZ error messages................................................................................................................................................................................................ 263
55.* errors..........................................................................................................................................................................................................................263
55.00.01, 55.00.03 or 55.00.04 DC Controller Error.............................................................................................................................. 264
55.00.05 Engine Firmware RFU Error............................................................................................................................................................. 264
55.01.06, 55.02.06 DC controller error To continue turn off then on ....................................................................................... 264
56.WX.YZ error messages................................................................................................................................................................................................265
56.* errors.......................................................................................................................................................................................................................... 265
56.00.01 Illegal Input Printer Error.................................................................................................................................................................... 265
56.00.YY...............................................................................................................................................................................................................................266
57.WX.YZ error messages.................................................................................................................................................................................................266
57.* errors...........................................................................................................................................................................................................................266
57.00.01 Fan failure ......................................................................................................................................................................................................266
57.00.02 Fan failure ......................................................................................................................................................................................................267
57.00.04 Fan failure......................................................................................................................................................................................................267
57.00.05 IPTU Fan failure.........................................................................................................................................................................................268
57.00.06 Fan failure M680 Only..........................................................................................................................................................................268
57.00.07 Fan failure 57.00.07 Delivery fan failure (FM3) M651 Only.57.00.07 Delivery fan 2 failure (FM3)
M680 Only......................................................................................................................................................................................................................... 269
57.00.08 IPTU internal fan failure (FM7).........................................................................................................................................................269
58.WX.YZ error messages.................................................................................................................................................................................................270
58.* errors...........................................................................................................................................................................................................................270
58.00.04 Error .................................................................................................................................................................................................................270
58.01.04 Error ....................................................................................................................................................................................................................271
viii
58.02.04 Error ...................................................................................................................................................................................................................271
59.WX.YZ error messages .................................................................................................................................................................................................272
59.* errors...........................................................................................................................................................................................................................272
59.00.90 or 59.00.A0...................................................................................................................................................................................................272
59.00.B0 Replace Toner Collection Unit.......................................................................................................................................................273
59.00.C0 Developer alienation motor (M10) error.................................................................................................................................273
59.00.F0 T1 alienation mechanism failure...................................................................................................................................................274
59.00.30 or 59.00.40: Fuser error ......................................................................................................................................................................276
59.0X.50 Motor error (59.05.50; 59.06.50; 59.07.50; 59.08.50 )......................................................................................................277
59.0X.60 Motor Error (59.05.60; 59.06.60; 59.07.60; 59.08.60 ) ......................................................................................................277
60.00.0Z error messages...................................................................................................................................................................................................278
60.* errors...........................................................................................................................................................................................................................278
60.00.02 tray 2 lifting error.....................................................................................................................................................................................279
60.00.03 tray 3 lifting error.....................................................................................................................................................................................279
60.00.04 tray 4 lifting error....................................................................................................................................................................................280
60.00.05 tray 5 lifting error....................................................................................................................................................................................280
62.00.YZ error messages...................................................................................................................................................................................................281
62.00.00 No system..................................................................................................................................................................................................... 281
65.X0.AZ error messages..................................................................................................................................................................................................281
65.X0.AZ Output accessory Failure................................................................................................................................................................ 281
66.WX.YZ error messages................................................................................................................................................................................................ 282
66.* errors.......................................................................................................................................................................................................................... 282
66.00.20 Error................................................................................................................................................................................................................. 282
66.00.40 Error................................................................................................................................................................................................................. 282
66.00.50 Error................................................................................................................................................................................................................. 283
66.00.77 Error.................................................................................................................................................................................................................. 283
66.00.79 Error..................................................................................................................................................................................................................283
66.80.YZ Stapler/Stacker failure....................................................................................................................................................................... 284
70.WX.YZ error messages................................................................................................................................................................................................. 285
70.* errors...........................................................................................................................................................................................................................285
79.WX.YZ Error ................................................................................................................................................................................................................286
80.WX.YZ error messages................................................................................................................................................................................................286
80.* errors..........................................................................................................................................................................................................................286
80.0X.YZ Embedded Jetdirect Error...............................................................................................................................................................288
81.WX.YZ error messages.................................................................................................................................................................................................289
81.WX.YZ EIO Error To continue turn off then on ...................................................................................................................................289
81.09.00 Error..................................................................................................................................................................................................................290
82.WX.YZ error messages................................................................................................................................................................................................. 291
82.* errors........................................................................................................................................................................................................................... 291
82.73.46, 82.73.47 ........................................................................................................................................................................................................... 291
90.WX.YZ error messages................................................................................................................................................................................................ 292
90.* errors.......................................................................................................................................................................................................................... 292
90.15.00................................................................................................................................................................................................................................ 292
90.15.01................................................................................................................................................................................................................................. 293
98.0X.0Y error messages ................................................................................................................................................................................................. 293
ix
98.* errors..........................................................................................................................................................................................................................293
98.00.01 or 98.01.00 Corrupt data in firmware volume ....................................................................................................................294
98.00.02 Corrupt data in the solutions volume ..................................................................................................................................... 295
98.00.03 Corrupt data in the configuration volume .......................................................................................................................... 295
98.00.04 Corrupt data in the job data volume .......................................................................................................................................296
98.01.YZ error messages........................................................................................................................................................................................296
98.02.YZ error messages.......................................................................................................................................................................................296
98.03.YY Error messages .......................................................................................................................................................................................297
99.WX.YZ error messages.................................................................................................................................................................................................297
99.00.01 Upgrade not performed file is corrupt ....................................................................................................................................297
99.00.02 Upgrade not performed timeout during receive .............................................................................................................297
99.00.03 Upgrade not performed error writing to disk ....................................................................................................................298
99.00.04 Upgrade not performed timeout during receive ............................................................................................................298
99.00.05 Upgrade not performed timeout during receive ............................................................................................................299
99.00.06 Upgrade not performed error reading upgrade .............................................................................................................299
99.00.07 Upgrade not performed error reading upgrade ..............................................................................................................300
99.00.08 Upgrade not performed error reading upgrade .............................................................................................................300
99.00.09 Upgrade canceled by user .............................................................................................................................................................300
99.00.10 Upgrade canceled by user ...............................................................................................................................................................301
99.00.11 Upgrade canceled by user .................................................................................................................................................................301
99.00.12 Upgrade not performed the file is invalid ...............................................................................................................................301
99.00.13 Upgrade not performed the file is invalid ...............................................................................................................................301
99.00.14 Upgrade not performed the file is invalid ...............................................................................................................................301
99.00.2x .............................................................................................................................................................................................................................. 302
99.00.27 ...............................................................................................................................................................................................................................303
99.01.xx ...............................................................................................................................................................................................................................303
99.02.01 ...............................................................................................................................................................................................................................303
99.02.09 ..............................................................................................................................................................................................................................303
99.05.09...............................................................................................................................................................................................................................303
99.05.56...............................................................................................................................................................................................................................304
99.07.YZ Firmware install error (MFP - fax only) .....................................................................................................................................305
99.09.60 Unsupported disk ..................................................................................................................................................................................306
99.09.61 Unsupported disk ...................................................................................................................................................................................306
99.09.62 Unknown disk ...........................................................................................................................................................................................306
99.09.63 Incorrect disk ........................................................................................................................................................................................... 307
99.09.64 Disk malfunction .................................................................................................................................................................................... 307
99.09.65 Disk data error ........................................................................................................................................................................................308
99.09.66 No boot device. ........................................................................................................................................................................................308
99.09.67 Disk is not bootable please download firmware .............................................................................................................309
99.39.64 eMMC Nonfunctional ..........................................................................................................................................................................310
99.39.67 eMMC Not Bootable .............................................................................................................................................................................310
99.WX.YZ..............................................................................................................................................................................................................................310
7 Alphabetical control panel messages.............................................................................................................................................................................311
Alphabetical error messages..........................................................................................................................................................................................311
<binname> full Remove all paper from bin .................................................................................................................................................311
Accept bad signature ................................................................................................................................................................................................311
Authentication required............................................................................................................................................................................................311
Bad optional tray connection ..............................................................................................................................................................................311
x
Calibrating ......................................................................................................................................................................................................................... 312
Calibration reset pending....................................................................................................................................................................................... 312
Canceling ..........................................................................................................................................................................................................................312
Canceling...<jobname> ............................................................................................................................................................................................. 312
Card slot device failure............................................................................................................................................................................................. 312
Card slot file system is full ..................................................................................................................................................................................... 312
Card slot is write protected...................................................................................................................................................................................313
Checking engine ...........................................................................................................................................................................................................313
Checking paper path ................................................................................................................................................................................................313
Chosen personality not available To continue touch “OK” ............................................................................................................313
Cleaning disk <X>% complete Do not power off....................................................................................................................................313
Cleaning ............................................................................................................................................................................................................................. 313
Cleaning Page.................................................................................................................................................................................................................314
Clear All Blocked Numbers....................................................................................................................................................................................314
Clearing event log .......................................................................................................................................................................................................314
Clearing activity log....................................................................................................................................................................................................314
Clearing paper path ...................................................................................................................................................................................................314
Close Front door............................................................................................................................................................................................................314
Close Lower Right door............................................................................................................................................................................................315
Close Right Door...........................................................................................................................................................................................................315
Close top cover..............................................................................................................................................................................................................315
Close upper right door..............................................................................................................................................................................................315
Code CRC error Send full RFU on <X> port ...............................................................................................................................................316
Color RFU failed Send full RFU on <X> port ...............................................................................................................................................316
Communication lost message appears on the control panel in five different languages ....................................316
Connect output accessory ................................................................................................................................................................................... 317
Data received To print last page press “OK” ............................................................................................................................................ 317
Data received To print last page press “OK”............................................................................................................................................. 317
Different paper sizes in job.................................................................................................................................................................................... 317
Digital send communication error ...................................................................................................................................................................318
Digital send communication error ...................................................................................................................................................................318
Document feeder bin full.........................................................................................................................................................................................318
Document feeder kit low .........................................................................................................................................................................................318
Document feeder kit very low .............................................................................................................................................................................318
Document feeder not detected..........................................................................................................................................................................318
Document feeder top cover open ....................................................................................................................................................................319
EIO <X> disk initializing .............................................................................................................................................................................................319
EIO <X> disk not functional....................................................................................................................................................................................319
EIO <X> disk spinning up..........................................................................................................................................................................................319
EIO device failure..........................................................................................................................................................................................................319
EIO device failure To clear touch “OK” ..........................................................................................................................................................320
EIO file operation failed...........................................................................................................................................................................................320
EIO file system is full..................................................................................................................................................................................................320
EIO is write protected ...............................................................................................................................................................................................320
EIO not initialized..........................................................................................................................................................................................................320
Event log is empty ......................................................................................................................................................................................................320
Expected drive missing ..........................................................................................................................................................................................320
External device initializing ..................................................................................................................................................................................... 321
Fax is disabled — ignoring call ............................................................................................................................................................................. 321
xi
Finisher low on finishing agent ........................................................................................................................................................................... 321
Finishing process not functional....................................................................................................................................................................... 321
Flatbed cover open or Close Flatbed cover.............................................................................................................................................. 321
Fuser Kit low ..................................................................................................................................................................................................................... 321
Fuser Kit very low To continue, touch “OK” ................................................................................................................................................ 322
Gateways failed ............................................................................................................................................................................................................ 322
Genuine HP supply installed ............................................................................................................................................................................... 322
HP Secure hard drive disabled ......................................................................................................................................................................... 323
Incompatible <Supply>............................................................................................................................................................................................ 323
Incompatible supplies.............................................................................................................................................................................................. 323
Initializing scanner Please wait......................................................................................................................................................................... 323
Initializing... ....................................................................................................................................................................................................................... 323
Install fuser unit..............................................................................................................................................................................................................324
Install <color> cartridge...........................................................................................................................................................................................324
Install supplies ...............................................................................................................................................................................................................324
Install Transfer Unit......................................................................................................................................................................................................324
Internal disk device failure To clear touch “OK” .................................................................................................................................... 325
Internal disk file operation failed ..................................................................................................................................................................... 325
Internal disk file system is full ............................................................................................................................................................................ 325
Internal disk is write protected .........................................................................................................................................................................325
Internal disk not found ............................................................................................................................................................................................ 325
Internal disk not functional...................................................................................................................................................................................326
Internal disk not initialized ....................................................................................................................................................................................326
Internal disk spinning up ........................................................................................................................................................................................ 326
Jam in document feeder........................................................................................................................................................................................ 326
Job not stapled due to mixed sizes ................................................................................................................................................................326
Load tray <X>: [Type], [Size] To use another tray, press “OK” ........................................................................................................ 326
Loading program <XX> Do not power off ...................................................................................................................................................327
Manually feed output stack Then touch "OK" to print second side ........................................................................................327
Manually feed: <Type><Size> ............................................................................................................................................................................. 328
Moving solenoid To exit press.............................................................................................................................................................................328
Moving solenoid and motor.................................................................................................................................................................................. 328
No job to cancel ...........................................................................................................................................................................................................328
No USB drive or files found...................................................................................................................................................................................328
NON HP Supply Installed .......................................................................................................................................................................................329
Output Bin Full................................................................................................................................................................................................................ 329
Overfilled ........................................................................................................................................................................................................................... 332
Paperless Mode............................................................................................................................................................................................................333
Paused… .............................................................................................................................................................................................................................333
Performing Color Band Test.................................................................................................................................................................................333
Performing Paper Path Test ................................................................................................................................................................................333
Please Wait...Canceling test.................................................................................................................................................................................334
Printing CMYK samples...........................................................................................................................................................................................334
Printing Color Usage Log .......................................................................................................................................................................................334
Printing Configuration... ..........................................................................................................................................................................................334
Printing Demo Page ...................................................................................................................................................................................................334
Printing Diagnostics Page.....................................................................................................................................................................................334
Printing engine test... ................................................................................................................................................................................................335
Printing Event Log... ....................................................................................................................................................................................................335
xii
Printing File Directory... ...........................................................................................................................................................................................335
Printing Font List... .......................................................................................................................................................................................................335
Printing Help Page... ...................................................................................................................................................................................................335
Printing Menu Map... ..................................................................................................................................................................................................335
Printing Registration Page ...................................................................................................................................................................................335
Printing RGB samples...............................................................................................................................................................................................336
Printing stopped... .......................................................................................................................................................................................................336
Printing Supplies Status Page... ........................................................................................................................................................................336
Printing Usage Page... ..............................................................................................................................................................................................336
Processing... ....................................................................................................................................................................................................................336
Processing... copy <x> of <y> ..............................................................................................................................................................................336
Processing job from tray <x>... Do not grab paper until job completes ...............................................................................336
RAM disk device failure To clear press “OK” ............................................................................................................................................337
RAM disk file operation failed To clear press “OK” ..............................................................................................................................337
RAM disk file system is full To clear press “OK” .....................................................................................................................................337
RAM disk is write protected To clear press “OK” ...................................................................................................................................337
RAM disk not initialized ............................................................................................................................................................................................337
Ready ....................................................................................................................................................................................................................................337
Ready <IP Address> ..................................................................................................................................................................................................338
Reattach output bin ...................................................................................................................................................................................................338
Receiving Upgrade ....................................................................................................................................................................................................338
Remove all print cartridges..................................................................................................................................................................................338
Remove at least one Toner cartridge............................................................................................................................................................338
Remove shipping sheet...........................................................................................................................................................................................338
Replace DIMM <MEM Test Failure>.................................................................................................................................................................339
Remove USB accessory ........................................................................................................................................................................................339
Replace <Supply>........................................................................................................................................................................................................339
Replace Fuser Kit.........................................................................................................................................................................................................339
Replace staple cartridge .......................................................................................................................................................................................340
Replace Supplies.........................................................................................................................................................................................................340
Replace Toner Collection Unit............................................................................................................................................................................340
Replace Transfer Kit...................................................................................................................................................................................................343
Resend external accessory firmware .........................................................................................................................................................343
Resend Upgrade ..........................................................................................................................................................................................................344
Restore Factory Settings ......................................................................................................................................................................................344
Restricted from printing in color.......................................................................................................................................................................344
RFU Load Error Send full RFU on <X> Port.................................................................................................................................................344
ROM disk device failed To clear press “OK” .............................................................................................................................................344
ROM disk file operation failed To clear press “OK” .............................................................................................................................344
ROM disk file system is full To clear press “OK” ....................................................................................................................................345
ROM disk is write protected To clear press “OK” .................................................................................................................................345
ROM disk not initialized To clear press “OK” ...........................................................................................................................................345
Rotating < color > Motor..........................................................................................................................................................................................345
Rotating Motor ..............................................................................................................................................................................................................345
Sanitizing disk <X> % complete Do Not power off .............................................................................................................................. 345
Size mismatch in Tray <x> .....................................................................................................................................................................................345
Sleep mode on ..............................................................................................................................................................................................................346
Staple Cartridge low .................................................................................................................................................................................................346
Staple Cartridge <X> low (warning)................................................................................................................................................................346
xiii
Supplies low ....................................................................................................................................................................................................................346
Supply memory warning ........................................................................................................................................................................................346
The unit has corrupt data ......................................................................................................................................................................................347
The Device Fan Has Failed – (Formatter fan failure) ...........................................................................................................................347
Toner collection unit almost full .........................................................................................................................................................................347
Too many jobs in queue...........................................................................................................................................................................................348
Too many pages in job to staple........................................................................................................................................................................348
Transfer Kit low ..............................................................................................................................................................................................................348
Transfer Kit very low...................................................................................................................................................................................................348
Tray <X> empty: [Type], [Size] ...............................................................................................................................................................................348
Tray <X> lifting ................................................................................................................................................................................................................349
Tray <X> open .................................................................................................................................................................................................................349
Tray <X> overfilled .......................................................................................................................................................................................................349
Tray <X> [type] [size]...................................................................................................................................................................................................350
Type mismatch Tray <x> .........................................................................................................................................................................................350
Unsupported drive installed To continue, touch “OK” ........................................................................................................................ 351
Unsupported supply in use OR Unsupported supply installed To continue, touch “OK”........................................... 351
Unsupported tray configuration ....................................................................................................................................................................... 351
Unsupported USB accessory detected Remove USB accessory .......................................................................................... 351
Upgrade Error.................................................................................................................................................................................................................. 351
USB accessory not functional .......................................................................................................................................................................... 352
USB hubs are not fully supported Some operations may not work properly ................................................................. 352
USB is write protected To clear press “OK” .............................................................................................................................................. 352
USB needs too much power Remove USB and then turn off and on .................................................................................... 352
USB not initialized ....................................................................................................................................................................................................... 352
USB storage accessory removed Clearing any associated data ..........................................................................................353
USB storage device failure To clear press “OK” ...................................................................................................................................353
USB storage file operation failed To clear press “OK” .....................................................................................................................353
USB storage file system is full To clear press “OK” ............................................................................................................................353
Used supply installed To continue, touch “OK” OR Used supply in use Description...................................................353
Verifying, Please Wait...............................................................................................................................................................................................354
Waiting for tray <x> to lift ......................................................................................................................................................................................354
Windows Login Required to Use this Feature ........................................................................................................................................354
Wrong cartridge in <color> slot.........................................................................................................................................................................354
<Supply> very low OR Supplies very low....................................................................................................................................................355
Index.............................................................................................................................................................................................................................................................356
xiv
Document last updated1
The following is the last time this document was updated:
Last update: September 6, 2022
Document last updated 1
Control-panel message types2
The control-panel messages and event code entries indicate the current printer status or situations that
might require action.
NOTE: Event log errors do not appear on the control-panel display. Open the event log to view or print
the event log errors.
A control-panel message displays temporarily and might require you (or the applicable user) to
acknowledge the message by touching the OK button to resume printing or by touching the Stop button
to cancel the job.
With certain messages, the job might not finish printing, or the print quality might be affected. If the
message is related to printing and the auto-continue feature is on, the printer will attempt to resume
printing after the message has appeared for 10 seconds without acknowledgement.
For some messages, restarting the printer might fix the problem. If a critical error persists, the printer
might require service.
2Chapter 2 Control-panel message types
Error-code and control-panel-message
troubleshooting overview
3
This section provides information on error codes and searching for information.
Error codes (types and structure)
Error codes and control-panel messages display on the printer control panel to indicate the current
printer status or situations that might require action. Error codes are numerical, or alphanumerical, and
have a set structure with six characters (example: 13.WX.YZ).
●The first two characters are numeric and represent the system component that is causing the error.
For example, in error code 10.22.15, 10 = Supplies for HP LaserJets.
●The remaining four characters (W, X, Y, and Z values) further define the error.
HP LaserJet and HP PageWide Enterprise error codes are documented in the control panel message
document (CPMD) for each printer.
The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or
resolve the error, and other helpful information such as service mode pins and part numbers.
The CPMD is continually updated and republished with the latest information for the following error
codes.
Table 3-1 ERROR CODES: The first two characters
Error code System Component System Error Description
10.WX.YZ Supplies (LaserJet) Supply error or supply memory error.
11.WX.YZ Real-time clock Internal error with the clock on the formatter.
13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.
15.WX.YZ Jam (PageWide) Paper jam or open door jam error.
17.WX.YZ Supplies (PageWide) Supply error or supply memory error.
20.WX.YZ Printer memory Insufficient memory or buffering error.
21.WX.YZ Page Page complexity causing a decompression error
when trying to process job.
30.WX.YZ Scanner Flatbed scanner error occurring inside the unit.
31.WX.YZ Document feeder Document feeder, scanner, or jam error.
Error-code and control-panel-message troubleshooting overview 3
Table 3-1 ERROR CODES: The first two characters (continued)
Error code System Component System Error Description
32.WX.YZ Backup, restore, or reset Backup, restore, or reset notification or error.
33.WX.YZ Security Backup, Disk, EFI BIOS, Firmware integrity
(SureStart), or Trusted Platform Module (TPM)
notification or error.
40.WX.YZ Input/Output (I/O) Partition manager, secure erase, or USB
accessory error.
41.WX.YZ Fuser, Laser scanner, or Paper path Miscellaneous error including general and
misprint or mismatch errors typically involving
(but not limited to) the fuser, the laser scanner,
or the paper path.
42.WX.YZ Firmware Firmware failure involving the Event Log, Shell,
System Manager, or other component.
44.WX.YZ Firmware Firmware failure involving a digital sending
component.
45.WX.YZ OXPd/Web Kit (PageWide) Informational notifications involving the OXPd
Web Kit (communications log).
46.WX.YZ Engine (LaserJet) Engine communication error.
47.WX.YZ Firmware Job parser or printer calibration error.
48.WX.YZ Firmware PJA job accounting, job management, or job
pipeline error.
49.WX.YZ Firmware Firmware communication error.
50.WX.YZ Fuser (LaserJet) Fuser error.
51.WX.YZ Laser scanner (LaserJet) Laser scanner beam error.
52.WX.YZ Laser scanner (LaserJet) Laser scanner startup error.
54.WX.YZ Sensor Sensor error (not jam related).
55.WX.YZ DC controller (LaserJet) DC controller communication error.
56.WX.YZ Paper handling (LaserJet) Paper input/output or accessory error.
57.WX.YZ Fan Fan error.
58.WX.YZ Sensor Engine sensor failure.
59.WX.YZ Motor (LaserJet) Motor error.
60.WX.YZ Tray motor error (LaserJet) Tray lifting or pick up error.
61.WX.YZ Engine (PageWide) Print engine error with the 8–bit data package.
62.WX.YZ System (LaserJet)
Print bar (PageWide)
LaserJet internal system error.
PageWide print system error.
63.WX.YZ Engine (LaserJet) General engine error (electrical, communication,
etc.).
65.WX.YZ Connector Output accessory connection error.
66.WX.YZ Output accessory Output accessory error.
67.WX.YZ Input accessory Input accessory connection error
4 Chapter 3 Error-code and control-panel-message troubleshooting overview
Table 3-1 ERROR CODES: The first two characters (continued)
Error code System Component System Error Description
69.WX.YZ Duplexer Duplexer error.
70.WX.YZ DC controller (LaserJet) DC controller firmware error.
80.WX.YZ Managed device Embedded Jetdirect error.
81.WX.YZ Near Field Communication (NFC) Wireless, Bluetooth or internal EIO error.
82.WX.YZ Memory (hard disk, EMMC, etc.) Disk hardware error.
90.WX.YZ Internal diagnostics Internal test of systems (i.e. disk, CPB, display) or
interconnection error.
98.WX.YZ Hard disk Hard disk partition error.
99.WX.YZ Firmware installer Remote Firmware Upgrade (RFU), firmware install
(engine or accessory), or disk error.
Error codes (types and structure) 5
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