Lexmark MX81x User manual
- Category
- Laser/LED printers
- Type
- User manual
This manual is also suitable for
MX71x, MX81x, XM51xx & XM71xx
Machine Type 7463-0xx, -2xx, -4xx, -6xx, -8xx
Service Manual
• Start diagnostics
• Maintenance
• Safety and notices
• Trademarks
• Index
August 27, 2014 www.lexmark.com
P/N 12G3100
Product information
Product name:
Lexmark MX71x, MX81x, XM51xx & XM71xx
Machine type:
7463
Model(s):
03x, 23x, 436, 636, 836
Edition notice
August 27, 2014
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL,
INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these
changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any
time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all
countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product,
program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other
countries.
PrintCryption is a trademark of Lexmark International, Inc.
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands
(language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the
printer recognizes PCL commands used in various application programs, and that the printer emulates the functions corresponding to the
commands.
All other trademarks are the property of their respective owners.
© 2012 Lexmark International, Inc.
All rights reserved.
P/N 12G3100
7463
Table of contents
Product information.....................................................................................2
Edition notice...............................................................................................2
Notices and safety information..................................................................29
Laser notices............................................................................................................................................29
Safety information...................................................................................................................................32
Preface.......................................................................................................37
Service manual conventions....................................................................................................................37
Change history.........................................................................................................................................37
General information...................................................................................47
Media guidelines.....................................................................................................................................47
Paper guidelines ...............................................................................................................................................47
Paper characteristics ....................................................................................................................................47
Selecting paper.............................................................................................................................................48
Selecting preprinted forms and letterhead..................................................................................................49
Storing paper................................................................................................................................................49
Using recycled paper and other office papers ..................................................................................................49
Using specialty media .......................................................................................................................................51
Tips on using card stock ...............................................................................................................................51
Tips on using envelopes ...............................................................................................................................51
Tips on using labels ......................................................................................................................................51
Tips on using letterhead...............................................................................................................................52
Tips on using transparencies ........................................................................................................................52
Supported paper sizes, types, and weights ......................................................................................................53
Paper sizes supported by the printer ...........................................................................................................53
Paper types and weights supported by the printer......................................................................................54
Paper sizes, types, and weights supported by the output options ..............................................................55
Data security notice.................................................................................................................................57
Tools required for service........................................................................................................................58
Diagnostic information...............................................................................59
Troubleshooting overview.......................................................................................................................59
Performing the initial troubleshooting check ...................................................................................................59
Power‑on Reset (POR) sequence ......................................................................................................................59
Using Safe Mode...............................................................................................................................................60
Fixing print quality issues........................................................................................................................61
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Initial print quality check ..................................................................................................................................61
Gray background check ....................................................................................................................................61
Horizontal voids check ......................................................................................................................................62
Print irregularities check...................................................................................................................................63
Blank pages check.............................................................................................................................................64
Solid black pages check.....................................................................................................................................65
Shadow images check .......................................................................................................................................66
Skewed print check...........................................................................................................................................67
Streaked horizontal lines check ........................................................................................................................68
Streaked vertical lines check.............................................................................................................................70
Toner specks check ...........................................................................................................................................70
Vertical voids check ..........................................................................................................................................71
Toner fog or background shading check...........................................................................................................72
Toner smear check............................................................................................................................................74
Paper jams...............................................................................................................................................74
Avoiding jams....................................................................................................................................................74
Understanding jam messages and locations.....................................................................................................77
200–201 paper jams .........................................................................................................................................80
[x]‑page jam, lift front cover to remove cartridge. [200] .............................................................................80
200–201 paper jam messages ......................................................................................................................83
Sensor (input) static jam service check ........................................................................................................85
Sensor (input) early arriving jam service check............................................................................................85
Sensor (input) never‑ or late‑arriving jam service check .............................................................................86
Sensor (input) late-leaving or did-not-clear jam service check ....................................................................88
Main drive motor control jam service check................................................................................................90
Printhead motor control jam service check .................................................................................................90
Fuser drive motor control jam service check ...............................................................................................91
Sensor (input) miscellaneous jam 1 service check .......................................................................................92
Sensor (input) miscellaneous jam 2 service check .......................................................................................92
Sensor (input) miscellaneous jam 3 service check .......................................................................................93
202 paper jams ................................................................................................................................................. 93
[x]‑page jam, open upper rear door. [202] .................................................................................................. 93
202 paper jam messages ..............................................................................................................................94
Sensor (fuser exit) static jam service check..................................................................................................95
Sensor (fuser exit) late-leaving jam service check........................................................................................96
Sensor (fuser exit) late-arriving jam service check.......................................................................................97
Sensor (narrow media) late arriving jam service check................................................................................98
Sensor (narrow media) static jam service check ..........................................................................................99
Sensor (fuser exit) miscellaneous jam service check....................................................................................99
Fuser ID chip control jam service check .....................................................................................................100
203 paper jams ............................................................................................................................................... 100
[x]‑page jam, remove standard bin jam. [203]...........................................................................................100
203 paper jam messages ............................................................................................................................101
Upper redrive motor control jam service check.........................................................................................101
23y paper jams ...............................................................................................................................................102
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[x]‑page jam, open upper and lower rear door. [231–234] ....................................................................... 102
[x]‑page jam, remove tray 1 to clear duplex. [235–239]............................................................................104
23y paper jam messages ............................................................................................................................104
Sensor (duplex path) static jam service check............................................................................................105
Sensor (duplex path) never‑ or late‑arriving jam service check.................................................................106
Sensor (duplex path) early arriving jam service check ...............................................................................107
Sensor (duplex path) late leaving jam service check..................................................................................107
Duplex control jam service check...............................................................................................................108
Sensor (duplex path) miscellaneous jam service check .............................................................................109
Sensor (input) never-arriving jam (exiting duplex) service check ..............................................................110
241 paper jams ............................................................................................................................................... 111
[x]‑page jam, open tray [1]. [241] ..............................................................................................................111
241 paper jam messages ............................................................................................................................112
Sensor (input) never-arriving jam from tray 1 service check .....................................................................113
Media tray 1 pulled jam service check .......................................................................................................114
Media feeder motor control service check ................................................................................................114
Media feeder motor tray lift error service check .......................................................................................115
242–245 paper jams .......................................................................................................................................116
[x]‑page jam, open tray [x]. [24y]............................................................................................................... 116
242 paper jam messages ............................................................................................................................117
243 paper jam messages ............................................................................................................................120
244 paper jam messages ............................................................................................................................123
245 paper jam messages ............................................................................................................................126
250/550-sheet media tray option jam service check .................................................................................129
HCIT jam service check ...............................................................................................................................132
HCIT source jam service check ...................................................................................................................134
250 paper jams ............................................................................................................................................... 136
[x]‑page jam, clear manual feeder. [250] ................................................................................................... 136
250 paper jam messages ............................................................................................................................137
Sensor (input) never-arriving jam from MPF media tray service check .....................................................138
28y paper jams ...............................................................................................................................................139
[x]‑page jam, open automatic feeder top cover. [28y.xx]..........................................................................139
28y paper jam messages ............................................................................................................................141
Sensor (ADF pick) static jam service check.................................................................................................142
Sensor (ADF pick) never arriving or late arriving jam service check...........................................................142
Sensor (ADF pick) late leaving or not cleared jam service check ...............................................................144
Sensor (ADF 1st scan) static jam service check ..........................................................................................145
Sensor (ADF 1st scan) never arriving or late arriving jam service check ....................................................146
Sensor (ADF 1st scan) late leaving or not cleared jam ..........................................................................
.....148
Sensor (ADF 2nd scan) static jam ...............................................................................................................149
Sensor (ADF 2nd scan) never arriving or late arriving jam service check................................................... 150
Sensor (ADF 2nd scan) late leaving or not cleared jam service check........................................................151
Sensor (ADF media exit) static jam service check ......................................................................................153
Sensor (ADF media exit) never arriving or late arriving jam service check ................................................153
Sensor (ADF media exit) late leaving or not cleared jam service check .....................................................155
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29y paper jams ...............................................................................................................................................156
29y paper jam messages ............................................................................................................................156
ADF cover open jam ...................................................................................................................................156
Sensor (multifeed detect) detected multiple sheets service check ...........................................................157
431 paper jams ............................................................................................................................................... 158
[x]‑page jam, open mailbox rear door. Leave paper in bin. [43y.xx]..........................................................158
431 paper jam messages ............................................................................................................................159
Sensor (mailbox pass through) jam service check......................................................................................160
Mailbox main motor jam service check......................................................................................................162
Mailbox diverter jam service check............................................................................................................163
Mailbox diverter plunger jam service check ..............................................................................................166
45y paper jams ...............................................................................................................................................167
[x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] ......................................167
[x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457]....................................... 168
451 paper jam messages ............................................................................................................................171
452 paper jam messages ............................................................................................................................172
453 paper jam messages ............................................................................................................................172
454 paper jam messages ............................................................................................................................173
455 paper jam messages ............................................................................................................................173
456 paper jam messages ............................................................................................................................174
457 paper jam messages ............................................................................................................................175
458 paper jam messages ............................................................................................................................176
459 paper jam messages ............................................................................................................................176
Sensor (finisher pass through) jam service check ......................................................................................177
Finisher main motor jam service check......................................................................................................179
Finisher left tamper jam service check.......................................................................................................180
Finisher right tamper jam service check.....................................................................................................182
Finisher ejector jam service check .............................................................................................................184
Finisher diverter jam service check ............................................................................................................ 185
Finisher paddle jam service check..............................................................................................................186
Finisher tray holder jam service check .......................................................................................................188
Sensor (throat media present) jam service check ......................................................................................189
Stapler carriage jam service check .............................................................................................................191
Sensor (HPU finisher pass through) jam service check ..............................................................................193
Finisher (HPU) main motor jam service check ...........................................................................................195
Finisher (HPU) left tamper jam service check ............................................................................................196
Finisher (HPU) right tamper jam service check .......................................................................................... 198
Finisher (HPU) ejector jam service check ...................................................................................................200
Finisher (HPU) diverter jam service check..................................................................................................201
Finisher (HPU) paddle jam service check ...................................................................................................202
Finisher (HPU) tray holder jam service check............................................................................................. 204
Sensor (HPU throat media present) jam service check .............................................................................. 205
Stapler carriage (HPU) jam service check...................................................................................................208
HPU motor jam service check ....................................................................................................................209
HPU feed motor jam service check ............................................................................................................211
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HPU communication error jam service check ............................................................................................212
Sensor (HPU media align) jam service check..............................................................................................213
Sensor (HPU trailing edge) jam service check ............................................................................................214
Sensor (HPU leading edge) jam service check............................................................................................216
Understanding the printer messages....................................................................................................217
Cartridge low [88.xy].......................................................................................................................................217
Cartridge nearly low [88.xy]............................................................................................................................217
Cartridge very low, [x] estimated pages remain [88.xy] .................................................................................217
Change [paper source] to [custom string] load [orientation].........................................................................217
Change [paper source] to [custom type name] load [orientation]................................................................. 217
Change [paper source] to [paper size] load [orientation] ..............................................................................218
Change [paper source] to [paper type] [paper size] load [orientation]..........................................................218
Check tray [x] connection ...............................................................................................................................218
Close door or insert cartridge .........................................................................................................................218
Close finisher rear door ..................................................................................................................................219
Close flatbed cover and load originals if restarting job [2yy.xx] .....................................................................219
Close rear door ...............................................................................................................................................219
Close top access cover ....................................................................................................................................219
Complex page, some data may not have printed [39]....................................................................................219
Configuration change, some held jobs were not restored [57] ......................................................................219
Defective flash detected [51]..........................................................................................................................220
Disk full [62] ....................................................................................................................................................220
Disk full, scan job canceled .............................................................................................................................220
Disk must be formatted for use in this device ................................................................................................220
Disk near full. Securely clearing disk space.....................................................................................................220
Empty the hole punch box ..............................................................................................................................220
Error reading USB drive. Remove USB. ...........................................................................................................220
Error reading USB hub. Remove hub. .............................................................................................................221
Fax memory full ..............................................................................................................................................221
Fax partition inoperative. Contact system administrator............................................................................... 221
Fax server 'To Format' not set up. Contact system administrator..................................................................221
Fax Station Name not set up. Contact system administrator. ........................................................................221
Fax Station Number not set up. Contact system administrator. ....................................................................221
Imaging unit low [84.xy] .................................................................................................................................221
Imaging unit nearly low [84.xy] ......................................................................................................................221
Imaging unit very low, [x] estimated pages remain [84.xy] ............................................................................222
Incompatible output bin [x] [59].....................................................................................................................222
Incompatible tray [x] [59] ...............................................................................................................................222
Incorrect paper size, open [paper source] [34] ..............................................................................................222
Insert hole punch box .....................................................................................................................................222
Insert staple cartridge.....................................................................................................................................222
Insert Tray [x]..................................................................................................................................................223
Install bin [x] ...................................................................................................................................................223
Install duplex...................................................................................................................................................223
Install Tray [x] .................................................................................................................................................223
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Insufficient memory for Flash Memory Defragment operation [37]..............................................................224
Insufficient memory to collate job [37] ..........................................................................................................224
Insufficient memory to support Resource Save feature [35]..........................................................................224
Insufficient memory, some Held Jobs were deleted [37] ...............................................................................224
Insufficient memory, some held jobs will not be restored [37]......................................................................224
Load [paper source] with [custom string] [paper orientation] ....................................................................... 224
Load [paper source] with [custom type name] [paper orientation] ...............................................................225
Load [paper source] with [paper size] [paper orientation].............................................................................225
Load [paper source] with [paper type] [paper size] [paper orientation] .......................................................225
Load Manual Feeder with [custom string] [paper orientation] ......................................................................225
Load Manual Feeder with [custom type name] [paper orientation] ..............................................................226
Load Manual Feeder with [paper size] [paper orientation]............................................................................226
Load Manual Feeder with [paper type] [paper size] [paper orientation] .......................................................226
Load staples ....................................................................................................................................................226
Maintenance kit low [80.xy] ...........................................................................................................................226
Maintenance kit nearly low [80.xy] ................................................................................................................ 227
Maintenance kit very low, [x] estimated pages remain [80.xy]......................................................................227
Memory full [38] ............................................................................................................................................. 227
Memory full, cannot print faxes .....................................................................................................................227
Memory full, cannot send faxes .....................................................................................................................227
No analog phone line connected to modem, fax is disabled..........................................................................227
Network [x] software error [54] .....................................................................................................................227
Non‑Lexmark [supply type], see User’s Guide [33.xy] ....................................................................................228
Not enough free space in flash memory for resources [52] ...........................................................................228
Paper changes needed....................................................................................................................................228
Parallel port [x] disabled [56]..........................................................................................................................228
Printer had to restart. Last job may be incomplete........................................................................................229
Reattach bin [x]...............................................................................................................................................229
Reattach bins [x] – [y] .....................................................................................................................................229
Reinstall missing or unresponsive cartridge [31.xy] .......................................................................................230
Reinstall missing or unresponsive imaging unit [31.xy]..................................................................................230
Remove defective disk [61].............................................................................................................................230
Remove packaging material, [area name] ......................................................................................................230
Remove paper from all bins............................................................................................................................230
Remove paper from bin [x].............................................................................................................................230
Remove paper from [linked set bin name] .....................................................................................................230
Remove paper from standard output bin.......................................................................................................230
Replace all originals if restarting job...............................................................................................................231
Replace cartridge, 0 estimated pages remain [88.xy].....................................................................................231
Replace cartridge, printer region mismatch [42.xy] .......................................................................................231
Replace imaging unit, 0 estimated pages remain [84.xy] ...............................................................................231
Replace jammed originals if restarting job .....................................................................................................232
Replace last scanned page and jammed originals if restarting job.................................................................232
Replace maintenance kit, 0 estimated pages remain [80.xy] .........................................................................232
Replace missing fuser [80.xx]..........................................................................................................................232
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Replace roller kit [81.xx] .................................................................................................................................232
Replace separator pad ....................................................................................................................................232
Replace unsupported cartridge [32.xy] ..........................................................................................................233
Replace unsupported imaging unit [32.xy] .....................................................................................................233
Replace wiper .................................................................................................................................................233
Restore held jobs? ..........................................................................................................................................233
Scan document too long .................................................................................................................................233
Scanner automatic feeder cover open ........................................................................................................... 233
Scanner disabled by admin [840.01]...............................................................................................................233
Scanner disabled. Contact system administrator if problem persists. [840.02] .............................................234
Scanner jam, remove all originals from the scanner [2yy.xx] .........................................................................234
Scanner jam, remove jammed originals from the scanner [2yy.xx] ...............................................................234
Scanner maintenance required soon, use ADF Kit [80] ..................................................................................234
Serial option [x] error [54] .............................................................................................................................. 234
Serial port [x] disabled [56].............................................................................................................................234
Some held jobs were not restored .................................................................................................................234
Standard network software error [54]............................................................................................................235
Standard USB port disabled [56].....................................................................................................................235
Supply needed to complete job......................................................................................................................235
Too many bins attached [58] ..........................................................................................................................235
Too many disks installed [58] .........................................................................................................................235
Too many flash options installed [58].............................................................................................................236
Too many trays attached [58].........................................................................................................................236
Tray [x] paper size unsupported .....................................................................................................................236
Unformatted flash detected [53]....................................................................................................................236
Unsupported camera mode, unplug camera and change mode ....................................................................236
Unsupported disk............................................................................................................................................236
Unsupported option in slot [x] [55] ................................................................................................................ 236
USB port [x] disabled [56] ...............................................................................................................................237
Weblink server not set up. Contact system administrator. ............................................................................237
User attendance messages....................................................................................................................237
User attendance messages (0‑99.99) .............................................................................................................237
Toner level sensing error service check ..........................................................................................................242
Toner cartridge smart chip error service check ..............................................................................................242
Toner add error service check ........................................................................................................................243
Imaging unit smart chip service check............................................................................................................244
Fuser unit smart chip service check ................................................................................................................245
Printer hardware errors........................................................................................................................246
111 errors .......................................................................................................................................................246
111 error messages ....................................................................................................................................246
Printhead service check..............................................................................................................................246
Printhead ID service check .........................................................................................................................247
120 errors .......................................................................................................................................................247
120 error messages ....................................................................................................................................247
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Fuser drive motor service check.................................................................................................................248
121 errors .......................................................................................................................................................248
121 error messages ....................................................................................................................................248
Fuser service check.....................................................................................................................................250
126 errors .......................................................................................................................................................250
126 error messages ....................................................................................................................................250
LVPS failure service check ..........................................................................................................................251
13y errors........................................................................................................................................................251
13y error messages .................................................................................................................................... 251
Toner level sensing service check...............................................................................................................252
14y errors........................................................................................................................................................252
14y error messages .................................................................................................................................... 252
Main drive motor service check .................................................................................................................253
Media feeder service check........................................................................................................................253
Redrive motor service check ......................................................................................................................254
15y errors........................................................................................................................................................254
15y error messages .................................................................................................................................... 254
Duplex motor service check .......................................................................................................................254
Toner add motor service check ..................................................................................................................255
17y errors........................................................................................................................................................255
17y error messages .................................................................................................................................... 255
Main cooling fan service check ..................................................................................................................256
Cartridge cooling fan service check............................................................................................................257
Controller board cooling fan service check ................................................................................................257
Steps before starting the 9yy service checks ..................................................................................................258
900 errors .......................................................................................................................................................259
900 error messages ....................................................................................................................................259
System software error service check .........................................................................................................259
912 errors .......................................................................................................................................................264
912 error messages ....................................................................................................................................264
94y errors........................................................................................................................................................264
94y error messages .................................................................................................................................... 264
950–958 errors ...............................................................................................................................................265
950–958 error messages ............................................................................................................................265
NVRAM mismatch failure service check.....................................................................................................265
ADF/scanner communication failure service check ...................................................................................267
959 errors .......................................................................................................................................................268
959 error messages ....................................................................................................................................268
96y errors........................................................................................................................................................269
96y error messages .................................................................................................................................... 269
RAM memory error service check ..............................................................................................................270
Download emulation cyclic redundancy service check ..............................................................................270
97y errors........................................................................................................................................................270
97y error messages .................................................................................................................................... 270
98y errors.....................................................................................................................
...................................271
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98y error messages .................................................................................................................................... 271
99y errors........................................................................................................................................................271
99y error messages .................................................................................................................................... 271
Base printer symptoms...................................................................................................................................271
Network service check....................................................................................................................................272
Dead machine service check...........................................................................................................................274
Blank display, five beeps service check...........................................................................................................275
ADF/Scanner hardware errors...............................................................................................................276
8yy error messages .........................................................................................................................................276
Flatbed scanner and ADF communications failure service check ................................................................... 276
Flatbed scanner home position error service check .......................................................................................277
ADF elevator tray home position error service check.....................................................................................278
ADF elevator tray motor stalled error service check ......................................................................................279
ADF elevator tray motor time-out error service check...................................................................................280
Flatbed scanner CCD initialization error service check ...................................................................................281
ADF scanner CCD initialization error service check ........................................................................................281
Scan/fax/copy symptoms ...............................................................................................................................281
ADF media present service check ...................................................................................................................282
ADF not responding service check..................................................................................................................282
Input/output option hardware errors...................................................................................................283
3yy error messages .........................................................................................................................................283
321–345 errors ...............................................................................................................................................287
321 error messages ....................................................................................................................................287
322 error messages ....................................................................................................................................287
324 error messages ....................................................................................................................................288
325 error messages ....................................................................................................................................288
331 error messages ....................................................................................................................................288
332 error messages ....................................................................................................................................289
334 error messages ....................................................................................................................................289
335 error messages ....................................................................................................................................289
341 error messages ....................................................................................................................................290
342 error messages ....................................................................................................................................290
344 error messages ....................................................................................................................................291
345 error messages ....................................................................................................................................291
250/550-sheet media feeder failure service check .................................................................................... 291
250/550-sheet transport motor failure service check ...............................................................................293
250/550-sheet controller board failure service check ...............................................................................295
HCIT transport motor failure service check................................................................................................296
HCIT lift drive motor failure service check .................................................................................................298
HCIT lift plate failure service check ............................................................................................................299
377–381 errors ...............................................................................................................................................301
377–379 error messages ............................................................................................................................301
381 error messages ....................................................................................................................................301
Mailbox failure service check ..................................................................................................................... 302
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Option tray symptoms ....................................................................................................................................304
250/550-sheet media type error service check ..............................................................................................305
250/550-sheet tray undetected service check ...............................................................................................307
250/550-sheet option undetected service check ........................................................................................... 308
HCIT incorrect media error service check .......................................................................................................308
HCIT media type error service check ..............................................................................................................310
HCIT undetected service check.......................................................................................................................312
HCIT media low undetected service check .....................................................................................................314
Mailbox incorrect bin exit service check.........................................................................................................316
Mailbox undetected service check .................................................................................................................317
Finisher side door error service check ............................................................................................................318
Finisher cartridge error service check ............................................................................................................319
Finisher undetected service check..................................................................................................................321
Finisher bin error service check .....................................................................................................................321
Finisher door undetected service check ........................................................................................................323
Stapler carriage failure service check .............................................................................................................324
Finisher bin media present error service check ..............................................................................................325
Stuck media on hole puncher service check ...................................................................................................326
Missing or misaligned hole punch service check ............................................................................................326
Hole punch box undetected service check .....................................................................................................328
Finisher door (HPU) undetected service check...............................................................................................329
Service menus..........................................................................................331
Understanding the printer control panel..............................................................................................331
Using the printer control panel.......................................................................................................................331
Understanding the colors of the Sleep button and indicator lights................................................................332
Understanding the home screen ....................................................................................................................333
Using the touch-screen buttons .....................................................................................................................334
Menus list..............................................................................................................................................336
Diagnostics menu..................................................................................................................................336
Entering the Diagnostics menu.......................................................................................................................336
REGISTRATION ................................................................................................................................................337
Scanner calibration .........................................................................................................................................337
PRINT TESTS ....................................................................................................................................................338
Print Quality Pages .....................................................................................................................................338
HARDWARE TESTS ..........................................................................................................................................339
Panel Test ...................................................................................................................................................339
Button Test.................................................................................................................................................339
DRAM Test..................................................................................................................................................339
Serial Wrap Test .........................................................................................................................................340
USB HS Test Mode......................................................................................................................................341
Beacons Test ..............................................................................................................................................341
DUPLEX TESTS .................................................................................................................................................341
Quick Test...................................................................................................................................................341
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Top Margin .................................................................................................................................................342
Sensor Test .................................................................................................................................................342
Motor Test..................................................................................................................................................343
Duplex Feed 1.............................................................................................................................................343
Duplex Feed 2.............................................................................................................................................343
INPUT TRAY TESTS .......................................................................................................................................... 344
Feed Tests ..................................................................................................................................................344
Sensor Tests ...............................................................................................................................................344
OUTPUT BIN TESTS .........................................................................................................................................345
Feed Tests ..................................................................................................................................................345
Feed To All Bins ..........................................................................................................................................345
Sensor Test .................................................................................................................................................345
Diverter Test...............................................................................................................................................346
FINISHER TESTS ...............................................................................................................................................346
Staple Test ..................................................................................................................................................346
Hole Punch Test..........................................................................................................................................346
Feed Test (finisher).....................................................................................................................................347
Finisher Sensor Test ...................................................................................................................................347
BASE SENSOR TEST..........................................................................................................................................347
DEVICE TESTS ..................................................................................................................................................348
Quick Disk Test ...........................................................................................................................................348
Disk Test/Clean...........................................................................................................................................348
Flash Test....................................................................................................................................................349
PRINTER SETUP ...............................................................................................................................................349
Defaults ......................................................................................................................................................349
Printed Page Count.....................................................................................................................................350
Permanent Page Count (Perm page count)................................................................................................350
Processor ID................................................................................................................................................350
Engine Setting [x] .......................................................................................................................................350
Edge to Edge............................................................................................................................................... 350
Parallel Strobe Adjustment (Par 1 Strobe Adj) ...........................................................................................350
EP SETUP .........................................................................................................................................................351
EP Defaults .................................................................................................................................................351
Fuser Temperature (Fuser Temp)...............................................................................................................351
Fuser Page Count .......................................................................................................................................351
Warm Up Time ...........................................................................................................................................351
Transfer ......................................................................................................................................................352
Print Contrast .............................................................................................................................................352
Charge Roll .................................................................................................................................................352
Gap Adjust ..................................................................................................................................................352
Automatic Darkness Adjust (Auto Dark Adj) .............................................................................................. 352
REPORTS .........................................................................................................................................................353
Menu Settings Page....................................................................................................................................353
Installed Licenses........................................................................................................................................353
EVENT LOG......................................................................................................................................................353
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Display Log .................................................................................................................................................353
Print Log .....................................................................................................................................................354
Clear Log.....................................................................................................................................................354
Print Log Summary ..................................................................................................................................... 354
Exit Diags.........................................................................................................................................................354
SCANNER TESTS ..............................................................................................................................................355
Back Side Scan Uniformity..........................................................................................................................355
ASIC Test.....................................................................................................................................................355
Motor Tests ................................................................................................................................................355
Feed Test ....................................................................................................................................................355
Sensor Test .................................................................................................................................................356
Scanner Calibration Reset ..........................................................................................................................356
ADF Magnification and Flatbed Magnification...........................................................................................356
Configuration menu..............................................................................................................................356
Entering the Configuration menu ................................................................................................................... 356
Roller Kit Counter Value..................................................................................................................................357
Reset Roller Kit Counter..................................................................................................................................357
Reset Separator Roll and Pick Assembly Counter ........................................................................................... 357
USB Scan to Local............................................................................................................................................357
Print Quality Pages..........................................................................................................................................358
Reports ...........................................................................................................................................................358
Menu Settings Page....................................................................................................................................358
Event Log ....................................................................................................................................................358
Size sensing .....................................................................................................................................................359
Panel Menus ...................................................................................................................................................359
PPDS Emulation ..............................................................................................................................................359
Download Emuls .............................................................................................................................................359
Safe Mode.......................................................................................................................................................360
Factory Defaults..............................................................................................................................................360
Energy Conserve .............................................................................................................................................360
Min copy memory...........................................................................................................................................361
Fax low power support ...................................................................................................................................361
Num pad job assist..........................................................................................................................................361
Format fax storage..........................................................................................................................................361
ADF edge erase ...............................................................................................................................................362
Scanner Manual Registration..........................................................................................................................362
Disable scanner...............................................................................................................................................362
Paper Prompts ................................................................................................................................................362
Envelope Prompts...........................................................................................................................................363
Action for Prompts..........................................................................................................................................363
Jobs on Disk ....................................................................................................................................................364
Disk Encryption ...............................................................................................................................................364
Wipe All Settings.............................................................................................................................................364
Font Sharpening..............................................................................................................................................364
A4 Fuser ..........................................................................................................................................................365
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Require Standby..............................................................................................................................................365
A5 Loading ......................................................................................................................................................365
UI Automation ................................................................................................................................................366
LES Applications ..............................................................................................................................................366
Key Repeat Initial Delay ..................................................................................................................................366
Key Repeat Rate..............................................................................................................................................367
Clear Supply Usage History .............................................................................................................................367
Clear Custom Status........................................................................................................................................367
USB Speed.......................................................................................................................................................367
Automatically Display Error Screens ...............................................................................................................368
USB PnP ..........................................................................................................................................................368
Restore factory defaults .................................................................................................................................368
Restore Settings .........................................................................................................................................368
Erase Printer Memory ................................................................................................................................ 368
Erase Hard Disk...........................................................................................................................................369
Entering invalid engine mode................................................................................................................369
Entering recovery mode........................................................................................................................369
Accessing the Network SE menu...........................................................................................................369
Service Engineer menu..........................................................................................................................370
Accessing the service engineer (SE) menu...................................................................................................... 370
Service engineer (SE) menu ............................................................................................................................370
Repair information...................................................................................371
Removal precautions.............................................................................................................................371
Data security notice ........................................................................................................................................371
Handling ESD‑sensitive parts ..........................................................................................................................372
Controller board/control panel replacement .................................................................................................372
Restoring the printer configuration after replacing the controller board ......................................................373
Restoring solutions, licenses, and configuration settings ...............................................................................376
Updating the printer firmware ......................................................................................................................377
Backing up eSF solutions and settings ............................................................................................................378
Ribbon cable connectors ................................................................................................................................379
Zero Insertion Force (ZIF) connectors ........................................................................................................379
Horizontal top contact connector ..............................................................................................................380
Horizontal bottom contact connector........................................................................................................383
Vertical mount contact connector .............................................................................................................386
Horizontal sliding contact connector .........................................................................................................389
Low Insertion Force (LIF) connector........................................................................................................... 392
Adjustments..........................................................................................................................................393
Media aligner roller adjustment .....................................................................................................................393
Polygon printhead mechanical registration adjustment ................................................................................394
ADF skew adjustments....................................................................................................................................397
ADF front side skew adjustment (First step) ..............................................................................................397
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ADF front side skew adjustment (Second step) .........................................................................................399
ADF back side skew adjustment .................................................................................................................400
Media squareness check.................................................................................................................................401
Print skew correction......................................................................................................................................402
Copy skew correction .....................................................................................................................................404
Scanner calibration .........................................................................................................................................405
Regenerating high frequency defect data ..................................................................................................405
Registering the front ADF and back ADF ....................................................................................................406
Registering the flatbed and front ADF........................................................................................................408
Retuning the ADF magnification ................................................................................................................412
Retuning the flatbed magnification (code P132 or greater) ...................................................................... 413
Removal procedures.............................................................................................................................414
Left side removals.................................................................................................................................414
Column left front cover removal (MX81x) ...................................................................................................... 414
Column left outer cover removal (MX81x) .....................................................................................................415
Left cover removal (MX71x)............................................................................................................................416
Left cover removal (MX81x)............................................................................................................................418
Left inner cover removal.................................................................................................................................420
Controller board removal ...............................................................................................................................422
Controller board access cover removal ..........................................................................................................423
Controller board access shield removal..........................................................................................................424
Controller board cooling fan removal.............................................................................................................424
Fuser drive motor removal .............................................................................................................................425
Main cooling fan removal ...............................................................................................................................427
Main drive motor removal..............................................................................................................................428
Media feeder removal ....................................................................................................................................429
Board housing removal...................................................................................................................................431
Sensor (control panel interlock) removal .......................................................................................................432
Sensor (pick roller position) removal..............................................................................................................433
Toner add motor removal...............................................................................................................................434
Right side removals...............................................................................................................................435
Column right inner cover removal ..................................................................................................................435
Column right outer cover removal..................................................................................................................437
Right cover removal (MX71x) .........................................................................................................................438
Right cover removal (MX81x) .........................................................................................................................439
Right inner cover removal (MX71x) ................................................................................................................440
Control panel speaker and speaker bracket removal (MX71x).......................................................................441
Cartridge cooling fan removal ........................................................................................................................442
Duplex cooling fan removal ............................................................................................................................443
HVPS removal .................................................................................................................................................444
LVPS removal ..................................................................................................................................................445
Power switch removal ....................................................................................................................................448
Front side removals...............................................................................................................................451
Duplex exit diverter removal ..........................................................................................................................451
7463
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Front door removal.........................................................................................................................................453
Inner guide deflector removal ........................................................................................................................455
Laser printhead removal.................................................................................................................................457
Media aligner roller removal ..........................................................................................................................460
Media turn guide removal ..............................................................................................................................462
Media vertical guide removal .........................................................................................................................463
MPF feeder lift plate removal.........................................................................................................................465
MPF pick roller removal..................................................................................................................................468
MPF solenoid removal ....................................................................................................................................470
MPF tray removal ...........................................................................................................................................472
Sensor (input) removal ...................................................................................................................................473
Sensor (toner density) removal ......................................................................................................................475
Transfer roller left arm with cable removal ....................................................................................................476
Transfer roller right arm removal ...................................................................................................................477
Transfer roller removal ...................................................................................................................................480
10‑inch display (MX81x) removal ...................................................................................................................483
10‑inch display (MX711) removal ...................................................................................................................487
Control panel removal (MX71x)......................................................................................................................488
Control panel removal (MX81x)......................................................................................................................491
Control panel board removal (MX71x) ...........................................................................................................494
Control panel board and display removal (MX711) ........................................................................................496
Control panel board removal (MX81x) ...........................................................................................................498
Control panel board and display removal (MX81x) ........................................................................................502
Control panel front cover removal .................................................................................................................510
Control panel latch removal ...........................................................................................................................512
Control panel left bezel removal (MX71x) ......................................................................................................513
Control panel right bezel removal (MX71x)....................................................................................................515
Left control panel hinge removal....................................................................................................................516
Right control panel hinge removal..................................................................................................................519
Tilting display removal (7‑inch and 10‑inch)................................................................................................... 522
Standard bin LED board removal ....................................................................................................................524
Control panel cover removal ..........................................................................................................................525
Control panel buttons removal.......................................................................................................................526
Control panel speaker removal (MX81x) ........................................................................................................ 527
USB cable removal ..........................................................................................................................................528
Bottom side removals...........................................................................................................................528
Duplex (MX71x) removal ................................................................................................................................528
Duplex (MX81x) removal ................................................................................................................................530
Duplex front flap removal...............................................................................................................................532
Duplex rear flap removal ................................................................................................................................533
Left frame extension removal (MX71x) ..........................................................................................................534
Left frame extension removal (MX81x) ..........................................................................................................536
Media tray removal ........................................................................................................................................538
Media size actuator removal ..........................................................................................................................539
Pick roller assembly removal ..........................................................................................................................541
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Sensor (duplex path) removal.........................................................................................................................542
Sensor (tray 1 media out) removal .................................................................................................................543
Separator roller assembly removal.................................................................................................................545
Right frame extension (MX71x) ......................................................................................................................545
Right frame extension removal (MX81x) ........................................................................................................547
Rear side removals................................................................................................................................549
Rear door removal .......................................................................................................................................... 549
Rear lower cover removal...............................................................................................................................551
Rear lower door removal (MX81x) .................................................................................................................552
Duplex motor removal....................................................................................................................................553
Fuser removal .................................................................................................................................................556
Fuser access door removal .............................................................................................................................557
Left frame pivot removal ................................................................................................................................558
Right frame pivot removal ..............................................................................................................................559
Sensor (rear door interlock) removal..............................................................................................................560
Top side removals.................................................................................................................................561
Top cover removal ..........................................................................................................................................561
Cartridge door removal ..................................................................................................................................561
Output bin sensor cover removal ...................................................................................................................564
Sensor (standard bin full) removal .................................................................................................................564
Standard bin cover removal (MX71x) .............................................................................................................565
Standard bin cover removal (MX81x) .............................................................................................................567
Upper redrive motor removal.........................................................................................................................569
Upper redrive removal....................................................................................................................................571
ADF/scanner removals..........................................................................................................................572
ADF/scanner assembly removal .....................................................................................................................572
ADF removals ..................................................................................................................................................576
ADF assembly removal ...............................................................................................................................576
ADF bottom door removal .........................................................................................................................577
ADF scanner CCD removal..........................................................................................................................579
ADF controller card removal ......................................................................................................................582
ADF door removal ......................................................................................................................................583
ADF feed belt removal................................................................................................................................584
ADF float plate with springs removal .........................................................................................................585
ADF front cover removal ............................................................................................................................ 587
ADF front side drive parts pack removal ....................................................................................................588
ADF input tray removal .............................................................................................................................. 589
ADF left hinge removal...............................................................................................................................591
ADF left lower cover removal.....................................................................................................................592
ADF lift tray removal .................................................................................................................................. 594
ADF pick roller cover removal ....................................................................................................................595
ADF pick roller removal ..............................................................................................................................596
ADF push button switch sensor removal....................................................................................................597
ADF rear cover removal..............................................................................................................................598
7463
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ADF rear side drive parts pack removal .....................................................................................................600
ADF right hinge removal.............................................................................................................................600
ADF separation guide removal ...................................................................................................................601
ADF separator roller removal .....................................................................................................................602
Sensor (ADF 1st scan) removal...................................................................................................................604
Sensor (ADF elevator tray home position) removal ...................................................................................605
Sensor (ADF lower door interlock) removal ...............................................................................................606
Sensor (ADF top door interlock) removal...................................................................................................607
ADF tray lift drive removal .........................................................................................................................608
Bin extension removal................................................................................................................................612
Deskew idler shaft removal........................................................................................................................612
First scan roll drive gear (40t) removal.......................................................................................................613
Interrupt with flag sensor (ADF 2nd scan) removal ...................................................................................614
Interrupt with flag sensor (ADF media exit) removal.................................................................................615
Magnetic clutch removal............................................................................................................................617
Multifeed sensor parts kit removal ............................................................................................................618
Sensor (ADF gap detect) removal...............................................................................................................620
Sensor (ADF media present) removal.........................................................................................................621
Sensor (ADF pick) removal .........................................................................................................................622
Sensor (ADF skew detect) removal ............................................................................................................623
Separation roll drive gear (29t) removal ....................................................................................................624
Flatbed scanner removals...............................................................................................................................625
Scanner unit removal .................................................................................................................................625
Flatbed scanner assembly removal ............................................................................................................627
Flatbed scanner front cover removal .........................................................................................................630
Flatbed glass cushion removal ...................................................................................................................632
Flatbed scanner left cover removal topic...................................................................................................633
Flatbed scanner right cover removal..........................................................................................................634
Flatbed scanner CCD removal ....................................................................................................................634
Flatbed scanner drive parts kit removal.....................................................................................................638
Flatbed scanner glass removal ...................................................................................................................641
Flatbed scanner board removal .................................................................................................................643
Flatbed tension pulley with belt removal...................................................................................................644
250/550-sheet media tray option removals (MX710 and MX711).......................................................648
250/550-sheet media tray option removal.....................................................................................................648
Media tray separation roller removal.............................................................................................................648
Media tray assembly removal.........................................................................................................................649
Media tray front cover removal...................................................................................................................... 649
Drawer pick roller removal ............................................................................................................................650
Sensor (pick roll position) removal ................................................................................................................650
Drawer assembly rear cover removal .............................................................................................................651
Drawer assembly left cover removal ..............................................................................................................652
Drawer controller board removal ...................................................................................................................653
Drawer upper interface cable removal...........................................................................................................654
Drawer lower interface cable removal ...........................................................................................................655
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Drawer media feeder removal .......................................................................................................................656
Drawer transport motor removal ...................................................................................................................658
Sensor (drawer pass through) removal ..........................................................................................................659
Sensor (pick) removal .....................................................................................................................................661
High capacity input tray option removals (MX710 and MX711)...........................................................664
High capacity input tray option removal ........................................................................................................664
HCIT removal ..................................................................................................................................................665
HCIT drawer assembly removal ......................................................................................................................665
HCIT separator roller assembly removal.........................................................................................................666
HCIT media guide removal..............................................................................................................................667
HCIT front cover removal................................................................................................................................668
HCIT pick roller assembly removal..................................................................................................................670
HCIT rear cover removal .................................................................................................................................671
HCIT left cover removal ..................................................................................................................................672
HCIT right cover removal ................................................................................................................................674
HCIT controller board removal .......................................................................................................................676
HCIT top cover assembly removal ..................................................................................................................677
HCIT lift drive motor removal .........................................................................................................................679
HCIT interface cable removal..........................................................................................................................681
Sensor (HCIT media low) with flag removal....................................................................................................682
Sensor (HCIT pick roller position) removal .....................................................................................................683
Sensor (HCIT pick) removal .............................................................................................................................685
HCIT media feeder removal ............................................................................................................................686
550-sheet media tray option removals (MX810, MX811, and MX812).................................................688
550-sheet media tray option removal ............................................................................................................688
Media tray separation roller removal.............................................................................................................689
Media tray assembly removal.........................................................................................................................689
Media tray front cover removal...................................................................................................................... 689
Drawer pick roller removal ............................................................................................................................690
Sensor (pick roll position) removal ................................................................................................................690
Drawer assembly rear cover removal .............................................................................................................691
Drawer assembly left cover removal ..............................................................................................................692
Drawer controller board removal ...................................................................................................................693
Drawer upper interface cable removal...........................................................................................................694
Drawer lower interface cable removal ...........................................................................................................695
Drawer media feeder removal .......................................................................................................................696
Drawer transport motor removal ...................................................................................................................698
Sensor (drawer pass through) removal ..........................................................................................................699
Sensor (pick) removal .....................................................................................................................................701
High capacity input tray option removals (MX810, MX811, and MX812).............................................704
High capacity input tray option removal ........................................................................................................704
HCIT removal ..................................................................................................................................................705
HCIT drawer assembly removal ......................................................................................................................705
HCIT separator roll assembly removal ............................................................................................................706
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Lexmark MX81x User manual
- Category
- Laser/LED printers
- Type
- User manual
- This manual is also suitable for
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