HP Pavilion 14-al100 Notebook PC User guide

HP Pavilion Notebook PC (model numbers

used: 14-al100 through 14-al199)

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

Product notice

Bluetooth is a trademark owned by its proprietor

and used by HP Inc. under license. Intel, Core,

and Pentium are U.S. registered trademarks of

Intel Corporation. Microsoft and Windows are

either registered trademarks or trademarks of

Microsoft Corporation in the United States

and/or other countries. SD Logo is a trademark

of its proprietor.

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 10. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take full

advantage of Windows 10 functionality. See

http://www.microsoft.com for details.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Second Edition: June 2016

First Edition: April 2016

Document Part Number: 854535-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows

or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface

temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC

60950).

iii

iv Safety warning notice

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 External component identication ......................................................................................................................................................... 4

Locating hardware .................................................................................................................................................................... 4

Locating software ..................................................................................................................................................................... 4

Display ........................................................................................................................................................................................ 5

Buttons and speakers .............................................................................................................................................................. 6

Keys ............................................................................................................................................................................................ 7

Lights .......................................................................................................................................................................................... 8

TouchPad ................................................................................................................................................................................... 9

Left side ................................................................................................................................................................................... 10

Right side ................................................................................................................................................................................. 11

Bottom ..................................................................................................................................................................................... 12

3 Illustrated parts catalog ........................................................................................................................................................................ 13

Service tag ............................................................................................................................................................................... 13

Computer major components .............................................................................................................................................. 14

Display components .............................................................................................................................................................. 24

Miscellaneous parts ............................................................................................................................................................... 26

4 Removal and replacement procedures preliminary requirements ................................................................................................ 27

Tools required ......................................................................................................................................................................... 27

Service considerations .......................................................................................................................................................... 27

Plastic parts ........................................................................................................................................................ 27

Cables and connectors ..................................................................................................................................... 27

Drive handling .................................................................................................................................................... 28

Grounding guidelines ............................................................................................................................................................. 29

Electrostatic discharge damage ...................................................................................................................... 29

Packaging and transporting guidelines ..................................................................................... 30

Workstation guidelines ................................................................................................................ 30

Equipment guidelines .................................................................................................................. 31

5 Removal and replacement procedures .............................................................................................................................................. 32

Component replacement procedures ................................................................................................................................. 32

Bottom cover ...................................................................................................................................................... 32

Battery ................................................................................................................................................................. 34

v

Hard drive ........................................................................................................................................................... 35

TouchPad ............................................................................................................................................................ 36

Memory module ................................................................................................................................................ 37

WLAN module .................................................................................................................................................... 38

RTC battery ......................................................................................................................................................... 40

Card reader board ............................................................................................................................................. 41

Solid-state drive ................................................................................................................................................ 43

Fan ....................................................................................................................................................................... 44

System board ..................................................................................................................................................... 45

Heat sink ............................................................................................................................................................. 48

TouchPad cable .................................................................................................................................................. 51

Speakers ............................................................................................................................................................. 52

Power connector cable ..................................................................................................................................... 53

Display assembly ............................................................................................................................................... 54

6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 63

Starting Setup Utility (BIOS) .................................................................................................................................................. 63

Updating Setup Utility (BIOS) ................................................................................................................................................ 63

Determining the BIOS version ......................................................................................................................... 63

Downloading a BIOS update ............................................................................................................................ 64

7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 65

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 65

8 Specications .......................................................................................................................................................................................... 67

Computer specications ....................................................................................................................................................... 67

9 Backing up, restoring, and recovering ................................................................................................................................................. 69

Creating recovery media and backups ................................................................................................................................ 69

Creating HP Recovery media (select products only) .................................................................................... 69

Using Windows tools ............................................................................................................................................................. 70

Restore and recovery ............................................................................................................................................................ 71

Recovering using HP Recovery Manager ....................................................................................................... 71

What you need to know before you get started ...................................................................... 71

Using the HP Recovery partition (select products only) ......................................................... 72

Using HP Recovery media to recover ......................................................................................... 72

Changing the computer boot order ........................................................................................... 73

Removing the HP Recovery partition (select products only) ................................................. 74

vi

10 Power cord set requirements ............................................................................................................................................................ 75

Requirements for all countries ............................................................................................................................................ 75

Requirements for specic countries and regions ............................................................................................................. 75

11 Recycling ............................................................................................................................................................................................... 77

Index ............................................................................................................................................................................................................. 78

vii

viii

1 Product description

Category Description

Product Name HP Pavilion Notebook PC (model numbers used: 14-al00 through 14-al199)

Processors

●

Intel™ Core® i7-7500U 3.50-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 4.0-MB L3

cache, dual core, 15-W

●

Intel Core i5-7200U 2.50-GHz (turbo up to 3.1-GHz) processor (2133-MHz FSB, 3.0-MB L3

cache, dual core, 15-W

●

Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W

Chipset Integrated soldered-on-chip (SOC)

Graphics Hybrid graphics:

nVIDIA N16S-GTR (GeForce 940MXM) with up to 4.0-GB of discrete video memory (512-

MB × 16 DDR3 × 4 pieces, on computer models equipped with an Intel i7-7500U or an

Intel i5-6200U processor)

nVIDIA N16S-GTR (GeForce 940MXM) with up to 2.0-GB of discrete video memory (256-

MB × 16 DDR3 × 4 pieces, on computer models equipped with an Intel i3-7100U or an

Intel Pentium 4405U processor)

Internal graphics:

Intel HD Graphics 620 on computer models equipped with an Intel i7-7500U, Intel i5-7200U

processor, or an Intel i3-7100U processor

Universal memory architecture (UMA) graphics

Support for HD decode, DX12, and high-denition multimedia interface (HDMI)

Support for Optimus

Support for GPU Performance Scaling (GPS)

Panel

●

14.0-in, full high-denition (FHD), liquid crystal display (LCD), BrightView (1920×1080), UWVA,

eDP, slim-at (3.0-mm), TouchScreen display; typical brightness: 220 nits

●

14.0-in, FHD, LCD, BrightView (1920×1080), UWVA, eDP, slim-at (3.0-mm), non-TouchScreen

display; typical brightness: 250 nits

●

14.0-in, high-denition (HD), LCD, BrightView (1366×768), UWVA, eDP, slim-at (3.0-mm),

TouchScreen display; typical brightness: 200 nits

●

14.0-in, HD, LCD, BrightView (1366×768), UWVA, eDP, slim-at (3.0-mm), non-TouchScreen

display; typical brightness: 220 nits

MultiTouch enabled

Memory Two SODIMM slots, non-accessible/non-upgradeable

Support for DDR4-2133 dual channel (DDR4-2400 bridge to DDR4-2133)

Support for up to 16.0-GB maximum system memory in the following congurations:

●

16384-MB: 8192-MB × 2

Memory (continued)

●

16384MB: 8192MB x 2

●

12288-MB: 8192-MB × 1 + 4096-MB × 1

1

Category Description

●

8192-MB: 8192-MB × 1 or 4096-MB × 2

●

6144-MB: 4096-MB × 1 + 2048-MB × 1

●

4096-MB: 4096-MB × 1 or 2048-MB × 2

Hard drive Support for all 9.5-mm and 7.0-mm, SATA, 2.5-in hard drives

Support for Accelerometer hard drive protection

Support for the following hard drive congurations:

●

2-TB, 5400-rpm, 9.5-mm hard drive

●

1-TB, 5400-rpm, 9.5-mm hard drive

●

500-GB, 7200-rpm, 7.2-mm hard drive

Support for a 500-GB, 5400-rpm, SATA, 7.0-mm, 8.0-GB NAND hybrid solid-state hard drive

Solid-state drive Support for a 256-MB, M2.2280, SATA-3, solid-state drive supporting triple-level cell (TLC) and a 128-

MB, M2.2280, SATA-3, solid-state drive

Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88°

wide eld of vision

Support for B & O Play

Dual speakers

HD Audio (Conexant CX7700)

Support for HP Audio Boost

Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and noise

suppression software

Support for Smart Amp

Support for voice recognition

Ethernet Integrated 10/100 network interface controller (NIC)

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Support for the Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Combo Adapter and Intel 3165NGWG 1

ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter

Two WLAN antennas

Compatible with Miracast-certied devices

External media cards Micro-Secure Digital (SD) media reader slot

Support for SD/SDHC/SDXC

Push-push insertion/removal

Ports

●

Audio-in (mono microphone)/audio-out (stereo headphone) combination

●

AC Smart Pin adapter plug

●

High-denition multimedia interface (HDMI) v1.4 supporting up to 1920×1080 (4K/2K) @ 60 Hz

●

RJ-45/Ethernet

●

USB 2.0 port

●

USB 3.0 ports (3)

Keyboard/pointing devices Textured, island-style, backlit keyboard

2 Chapter 1 Product description

Category Description

Keyboard/pointing devices

(continued)

Textured, island-style, non-backlit keyboard

TouchPad requirements:

●

ClickPad with image sensor

●

Multitouch gestures enabled

●

Support for Windows modern trackpad gestures

●

Taps enabled as default

Power requirements Support for the following AC adapters:

●

65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)

●

65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm)

●

45-W HP Smart AC adapter (RC, 4.5-mm, slim)

Support for a C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor power cord

Support for a 4-cell, 55-Wh, 3.62-Ah, Li-ion battery

Security Support for Trusted Platform Module (TPM) 2.0

Support for security cable lock

Operating system Preinstalled: Windows 10 and Windows 10 Professional

For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML

For Emerging Market (EM/SL):

●

Windows 10 Home EM/SL

●

Windows 10 Home High End EM/SL

●

Windows 10 Home China Language Edition/CPPP

●

Windows 10 Home High End China Language Edition/CPPP

●

Windows 10 Home Single Language Edition/SEAP

●

Windows 10 Home High End/SEAP

●

FreeDOS 2.0 (select products only)

Serviceability End user replaceable part: AC adapter

3

2 External component identication

Locating hardware

To nd out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select

products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

4 Chapter 2 External component identication

Display

Item Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate

with WLANs.

(2) Internal microphones Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Allows you to video chat, record video, or record still images.

Some also provide HD or 3D capability, apps for gaming, or

facial recognition software like Windows Hello.

To use your webcam:

▲ Type camera in the taskbar search box, and then select

Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around

the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 5

Buttons and speakers

Item Component Description

(1) Power button

●

When the computer is o, press the button to turn on

the computer.

●

When the computer is on, press the button briey to

initiate Sleep.

●

When the computer is in the Sleep state, press

the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button

down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your

power options.

▲ Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select

Power Options.

(2) Speakers Produce sound.

6 Chapter 2 External component identication

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Displays system information when pressed in combination

with the esc key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close

the Start menu.

Keys 7

Lights

Item Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all

capital letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

8 Chapter 2 External component identication

TouchPad

Item Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

TouchPad 9

Left side

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent,

but it may not prevent the computer from being mishandled

or stolen.

(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

(4) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or

a headset. For additional safety information, refer to

the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select All apps, select HP Help

and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(5) Memory card reader Reads optional memory cards that enable you to store,

manage, share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from

the memory card reader.

10 Chapter 2 External component identication

Right side

Item Component Description

(1) Drive light (select products only)

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked

the hard drive.

(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

(3) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio

component, or a high-speed HDMI device.

(4) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network

(5) Power connector Connects an AC adapter.

(6) AC adapter and battery light

●

White: The AC adapter is connected and the battery is

fully charged.

●

Blinking white: The AC adapter is disconnected and

the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery

is charging.

●

O: The battery is not charging.

Right side 11

Bottom

Component Description

Vents (2) Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for

the internal fan to cycle on and o during routine operation.

12 Chapter 2 External component identication

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HP Pavilion 14-al100 Notebook PC User guide

HP Pavilion 14-al100 Notebook PC User guide

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