Omron Healthcare HJ720ITC User manual

OmronHJ720ITCGoSmart™PocketPedometerTroubleshootingGuide

Thisguidewillhelpyousolveproblemsthatmayoccurwhenyou'reusingyourOmronPocket

PedometeroruploadingdatafromittoyourHealthVaultaccount.Youmayfinditusefulalsotoreferto

theprintedinstructionsthatcamewithyourdevice.

TroubleshootingTips

Problem PossibleCauses Solutions

Pedometerstatusin

HealthVaultConnectionCenter

shownas‘Yourdeviceisn’t

connected’

Connectionisnotwell

established

• CheckthePedometerdevicescreen 

shows‘PC’symbol.

• ChecktheminiUSBcableisproperly

connectedtothePedometerdevice.

• CheckthelargerUSBcableis

connectedtothecomputer.

I’vefewdevicesinstalledinthe

HealthVaultConnection

Center;Idon’tseethe

Pedometerdatauploadoption

ontherightsideofConnection

Center.

Pedometerisnot

selectedinConnection

Center

SelectPedometerdevicepictureonthe

leftsideofConnectionCenter.

Devicedisplayisblank. Nobatterypower

Replacebattery,referringtothebattery

installationinstructions.



Checkforproperplacementofthebattery

polarities(+and–symbols).



Thedeviceshowsconnected

toHealthVaultConnection

Centerandithasbeenmore

thanadaysincemylast

upload,butConnection

centersindicatesthereisn’t

anynewdatatoupload.

Defectivememory

ContactOmronCustomerSupportat

www.omronhealthcare.com.



DeviceErrors

Errororsymbol Cause Resolution

TheLowBatteryIndicator

blinks

Thebatteryisloworworn.

Replacethebatterywithanewone

(CR2032).

Thepolaritiesofbattery(+

and‐)arealignedinthe

wrongdirections

Insertthebatteryinthecorrect

alignment.

Nothingisdisplayed

Thebatteryisworn

Replacethebatterywithanewone

(CR2032).

Theunitispositioned

incorrectly



Irregularmovement



Inconsistentpace



Upanddownmovement

Referto“AttachingthePedometer”on

Page16intheInstructionManual.

Thedisplayedvaluesare

incorrect

Thesetvaluesarewrong

Checktheweightandstridelength

settings.



Ifyouhaveaproblemwithyourdevicethatthisinformationdoesnotsolve,please:

¾ Refertotheprintedinstructionsthatcamewithyourdevice.

¾ PhoneOmronCustomerService:1(800)634‐4350

¾ Goto

http://www.omronhealthcare.com

TroublewithMicrosoft®HealthVaultConnectionCenter™oryour

HealthVault™account?

IfyourdeviceisworkingcorrectlyandyouarehavingproblemsusingyourHealthVaultConnection

CentersoftwareorconnectingtoyourHealthVaultaccount,goto:

http://healthvault.com/help.html

Hereyou'llbeabletoaccessHealthVaultConnectionHelpandFAQsandHealthVaultaccountHelp.



IfyouhavequestionsthatarenotansweredbyHealthVaultHelp,goto:

http://www.healthvault.com/support

Hereyou'llbeabletosubmitarequestforsupporttotheHealthVaultteam.



FortechnicalsupportforHealthVault‐compatibledevices,goto:

http://support.microsoft.com/healthvault



ForgeneralMicrosoftsupport,goto

http://support.microsoft.com/



Microsoft,HealthVaultandtheHealthVaultlogo,WindowsandtheWindowslogo,WindowsLiveand

theWindowsLiveIDlogo,WindowsVistaandtheWindowsVistalogo,andInternetExplorer,are

trademarksoftheMicrosoftgroupofcompanies.Allothertrademarksarepropertyoftheirrespective

Omron Healthcare HJ720ITC User manual

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