Omron 10 Series+ BP791IT Troubleshooting Manual

Omron10Series+™BP791ITBloodPressureMonitorTroubleshooting

Guide

Thisguidewillhelpyousolveproblemsthatmayoccurwhenyou'reusingyourOmronBloodPressure

MonitororuploadingdatafromittoyourHealthVaultaccount.Youmayfinditusefulalsotoreferto

theprintedinstructionsthatcamewithyourdevice.

TroubleshootingTips

Problem PossibleCauses Solutions

EnsuretheUSBcableisproperlyplugged

intothecomputerandthedevice.

BloodPressureMonitor

statusinConnectionCenter

shownas‘Yourdeviceisn’t

connected’

Connectionisnotwell

established

DisconnecttheUSBcableandthe

reconnectit,thenwaitseveralseconds

1. DisconnecttheUSBcable.

2. Makesurethedeviceisturnedoff

bypressingstart/stop.

3. ReconnecttheUSBcable

Ifyouconnectyourcablemorethan20

secondsafteryoutakeareading,

ConnectionCentermaynotdetectit.If

ConnectionCenterdoesnotdetectit,

pleasedisconnectthecableandreconnect

itagain.

Therearemeasurements

onyourbloodpressure

devicebuttheyarenot

uploadingwhenthedevice

isconnected

Computeranddevicemight

beoutofsync

MakesuretheBloodPressureMonitor

selectorisswitchedtothecorrectuser(A

orB).NOTE:YoucanconfigureConnection

CentertouploaddatafromAorBorboth.

Poweroff

Checkthatthedeviceisturnedon.

Ifrunningfromawalloutlet,checkthatthe

cordisattachedtoboththedeviceand

outlet.

Devicedisplayisblank.

Nobatterypower

Replacebatteries,referringtothebattery

installationinstructions.



Checkforproperplacementofthebattery

polarities(+and–symbols).

Reviewtheinstructionsfortakinga

measurement.

Bloodpressure

measurementsare

unexpectedlyhighorlow.



Errorintaking

measurements

Bloodpressurecanfluctuatethroughout

thedayforanumberofreasons.Ifyou

observefluctuationsoutsidetherangeyour

doctorhasdefinedasnormalforyou,you

mayrequirepromptattention.Contact

yourdoctor.



DeviceErrors

Errororsymbol Cause Resolution

Deviceshows“E2”

Cuffisunder‐inflatedor

over‐inflated.

SingleMode:

Themonitorwillattempt1reading.



TruRead™Mode:

Themonitorwillattemptupto5times



Aftertheautomaticattempts,removethe

armcuff.Read,“TakingaMeasurement”

intheinstructionmanual.Takeanother

measurement.

Deviceshows‘E1’

Airplugisnotconnectedor

airisleakingfromthearm

cuff.

Checkairplugconnection.Takeanother

measurementandremainstilluntilthe

measurementiscomplete.

Deviceshows“Battery

picturewithacrossmark”

Batteriesareworn

Replacethefourbatteries.

Referto“BatteryInstallation”inthe

instructionmanual.

NoPower



NoDisplayappearsonthe

unit

Poweroff

Checkthatthedeviceisturnedon.



Checkthebatteryinstallationforproper

placementofthebatterypolarities.



Replaceallfourbatterieswithnewones.



Ifrunningfromawalloutlet,checkthat

thecordisattachedtoboththedevice

andoutlet



Ifyouhaveaproblemwithyourdevicethatthisinformationdoesnotsolve,please:

¾ Refertotheprintedinstructionsthatcamewithyourdevice.

¾ PhoneOmronCustomerService:1(800)634‐4350

¾ Gotohttp://www.omronhealthcare.com



TroublewithMicrosoft®HealthVaultConnectionCenteroryour

HealthVault™account?

IfyourdeviceisworkingcorrectlyandyouarehavingproblemsusingyourHealthVaultConnection

CentersoftwareorconnectingtoyourHealthVaultaccount,goto:

http://healthvault.com/help.html



Hereyou'llbeabletoaccessHealthVaultConnectionHelpandFAQsandHealthVaultaccountHelp.



Fordevicetroubleshootingtips,goto:http://support.microsoft.com/kb/943236



IfyouhavequestionsthatarenotansweredbyHealthVaultHelp,goto:

http://www.healthvault.com/support



Hereyou'llbeabletosubmitarequestforsupporttotheHealthVaultteam.



ForgeneralMicrosoftsupport,gotohttp://support.microsoft.co m/



Microsoft,HealthVaultandtheHealthVaultlogoaretrademarksoftheMicrosoftgroupofcompanies.

MicrosoftCorporation.Allrightsreserved.

Omron 10 Series+ BP791IT Troubleshooting Manual

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