Save this manual for future reference.
WARNING: If the information in this manual
is not followed exactly, a fire or explosion
may result causing property damage, per-
sonal injury, or loss of life.
— Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the fire department.
— Installation and service must be per-
formed by a qualified installer, service
agency, or the gas supplier.
WARNING: Improper installation, ad-
justment, alteration, service, or main-
tenance can cause injury or property
damage. Refer to this manual for cor-
rect installation and operational proce-
dures. For assistance or additional in-
formation consult a qualified installer,
service agency, or the gas supplier.
18" and 24" Variable
Manually-Controlled Models
®
ROYAL ENGLISH OAK, BILTMORE SPLIT OAK,
AND WINCHESTER OAK UNVENTED
(VENT-FREE) NATURAL GAS LOG HEATER
This appliance may be installed in an aftermarket* manufactured (mobile) home, where not prohibited
by state or local codes.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer
(Winchester Oak Model Shown)
24" and 30" Thermostatically-
Controlled Models
CLD3924NT
CCL3930NT(A)
CGS2718N
CGS3124N
CLD3018N
WARNING: This is an unvented gas-fired heater. It uses air (oxygen) from the room in
which it is installed. Provisions for adequate combustion and ventilation air must be
provided. Refer to
Air for Combustion and Ventilation
section on page 4 of this manual.
WARNING: This appliance is for in-
stallation only in a solid-fuel burning
masonry or UL127 factory-built fire-
place, or in an approved ventless
firebox. It is design-certified for these
installations in accordance with ANS
Z21.11.2.
Exception: Do not install this appli-
ance in a factory-built fireplace that
includes instructions stating it has
not been tested or should not be
used with unvented gas logs.
VARIABLE MANUALLY-CONTROLLED MODELS ALSO DESIGN-CERTIFIED
AS VENTED DECORATIVE APPLIANCES
OWNER’S OPERATION AND INSTALLATION MANUAL
Patent
Pending
2
104385
UNVENTED NATURAL GAS LOG HEATER
CGS2718N, CGS3124N, CLD3018N,
CLD3924NT, and CCL3930NT(A)
SAFETY
INFORMATION
DANGER: Carbon monoxide
poisoning may lead to death!
Carbon Monoxide Poisoning: Early
signs of carbon monoxide poisoning re-
semble the flu, with headaches, dizziness,
or nausea. If you have these signs, the heater
may not be working properly. Get fresh air
at once! Have heater serviced. Some people
are more affected by carbon monoxide than
others. These include pregnant women,
people with heart or lung disease or anemia,
those under the influence of alcohol, and
those at high altitudes.
Natural Gas: Natural gas is odorless. An
odor-making agent is added to the gas. The
odor helps you detect a gas leak. However,
the odor added to the gas can fade. Gas may
be present even though no odor exists.
Make certain you read and understand all
Warnings. Keep this manual for reference.
It is your guide to safe and proper operation
of this heater.
WARNINGS
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, oper-
ate, or service this heater. Im-
proper use of this heater can
cause serious injury or death from
burns, fire, explosion, electrical
shock, and carbon monoxide
poisoning.
WARNING: Any change to
this heater or its controls can be
dangerous.
1. This appliance is only for use with the
type of gas indicated on the rating plate.
This appliance is not convertible for use
with other gases.
2. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do
not use any phone in your building
• immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions
• if you cannot reach your gas supplier,
call the fire department
3. This heater shall not be installed in a bed-
room or bathroom unless installed as a
vented appliance (Variable Manually-
Controlled Models Only) (see Installing
Damper Clamp Accessory for Vented
Operation, page 10).
4. Never install the heater
• in a recreational vehicle
• where curtains, furniture, clothing, or
other flammable objects are less than
42 inches from the front, top, or sides
of the heater
• in high traffic areas
• in windy or drafty areas
5. Before installing in a solid fuel burn-
ing fireplace, the chimney flue and fire-
box must be cleaned of soot, creosote,
ashes and loose paint by a qualified
chimney cleaner. Creosote will ignite
if highly heated. Inspect chimney flue
for damage. If damaged, operate heater
with flue damper closed.
6. If fireplace has glass doors, never op-
erate this heater with glass doors closed.
If you operate heater with doors closed,
heat buildup inside fireplace will cause
glass to burst. Also if fireplace open-
ing has vents at the bottom, you must
open the vents before operating heater.
7. You must operate this heater with a fire-
place screen in place. Make sure fire-
place screen is closed before running
heater.
8. This log heater is designed to be smoke-
less. If logs ever appear to smoke, turn
off heater and call a qualified service
person.
Note:
During initial operation,
slight smoking could occur due to log
curing and heater burning manufactur-
ing residues.
9. To prevent the creation of soot, follow
the instructions in Cleaning and Main-
tenance, page 19.
10. Do not allow fans to blow directly into
the fireplace. Avoid any drafts that al-
ter burner flame patterns. Ceiling fans
can create drafts that alter burner flame
patterns. Altered burner patterns can
cause sooting.
11. Before using furniture polish, wax, car-
pet cleaner, or similar products, turn
heater off. If heated, the vapors from
these products may create a white pow-
der residue within burner box or on
adjacent walls or furniture.
12. Do not use a blower insert, heat ex-
changer insert or other accessory not
approved for use with this heater.
13. This heater needs fresh, outside air ven-
tilation to run properly. This heater has
an oxygen depletion sensor (ODS) pi-
lot light safety system. The ODS shuts
down the heater if not enough fresh air
is available. See Air for Combustion
and Ventilation, pages 4 through 6. If
heater keeps shutting off, see Trouble-
shooting, pages 20 through 22.
14. Do not run heater
• where flammable liquids or vapors
are used or stored
• under dusty conditions
15. Do not use this heater to cook food or
burn paper or other objects.
16. Never place any objects on the heater.
17. Heater base assembly becomes very hot
when running heater. Keep children and
adults away from hot surface to avoid
burns or clothing ignition. Heater will
remain hot for a time after shut-down.
Allow surface to cool before touching.
18. Carefully supervise young children
when they are in the room with heater.
19. Do not use heater if any part has been
exposed to or under water. Immediately
call a qualified service technician to in-
spect the room heater and to replace any
part of the control system and any gas
control which has been under water.
20. Do not operate heater if any log is bro-
ken. Do not operate heater if a log is
chipped (dime-sized or larger).
21. Turn heater off and let cool before ser-
vicing. Only a qualified service person
should service and repair heater.
22. Operating heater above elevations of
4,500 feet could cause pilot outage.
3
104385
OWNER’S MANUAL
PRODUCT
IDENTIFICATION
Figure 1 - Yellow Flame Vent-Free Gas Log Heater Shown (Logs May Vary by Model)
LOCAL CODES
Install and use heater with care. Follow all
local codes. In the absence of local codes, use
the latest edition of The National Fuel Gas
Code ANS Z223.1, also known as NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
Note:
Where listed vented decorative logs
are required, thermostat models are not per-
mitted.
UNPACKING
PRODUCT
FEATURES
OPERATION
This heater is clean burning. It requires no
outside venting. There is no heat loss out a
vent or up a chimney. Heat is generated by
realistic, dancing yellow flames. This heater
is designed for vent-free operation with flue
damper closed. It has been tested and ap-
proved to ANS Z21.11.2 standard for
unvented heaters. State and local codes in
some areas prohibit the use of vent-free
heaters. Non-thermostat models may also
be operated as a vented decorative (ANS
Z21.60) product by opening flue damper.
SAFETY PILOT
This heater has a pilot with an Oxygen
Depletion Sensor Shutoff System (ODS).
The ODS/pilot is a required feature for vent-
free room heaters. The ODS/pilot shuts off
the heater if there is not enough fresh air.
PIEZO IGNITION SYSTEM
This heater has a piezo ignitor. This system
requires no matches, batteries, or other
sources to light heater.
Front Log
Control Knob
Back Log
Burner
Piezo
Ignitor
Crossover Log
WARNING: Do not remove
the metal Data Plates from the
grate assembly. The Data Plates
contain important product
information.
1. Remove logs and heater base assem-
bly from carton.
Note:
Do not pick up
heater base assembly by burners. This
could damage heater. Always handle
base assembly by grate.
2. Remove all protective packaging ap-
plied to logs and heater for shipment.
3. Check all items for any shipping dam-
age. If damaged, promptly inform
dealer where you bought heater.
4
104385
UNVENTED NATURAL GAS LOG HEATER
CGS2718N, CGS3124N, CLD3018N,
CLD3924NT, and CCL3930NT(A)
AIR FOR
COMBUSTION AND
VENTILATION
Today’s homes are built more energy effi-
cient than ever. New materials, increased
insulation, and new construction methods
help reduce heat loss in homes. Home owners
weather strip and caulk around windows and
doors to keep the cold air out and the warm air
in. During heating months, home owners
want their homes as airtight as possible.
While it is good to make your home energy
efficient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning
appliances need fresh air for proper com-
bustion and ventilation.
Exhaust fans, fireplaces, clothes dryers, and
fuel burning appliances draw air from the
house to operate. You must provide ad-
equate fresh air for these appliances. This
will insure proper venting of vented fuel-
burning appliances.
WARNING: This heater shall
not be installed in a confined space
or unusually tight construction
unless provisions are provided
for adequate combustion and ven-
tilation air. Read the following in-
structions to insure proper fresh
air for this and other fuel-burning
appliances in your home.
PROVIDING ADEQUATE
VENTILATION
The following are excerpts from National
Fuel Gas Code. NFPA 54/ANS Z223.1, Sec-
tion 5.3, Air for Combustion and Ventilation.
All spaces in homes fall into one of the three
following ventilation classifications:
1. Unusually Tight Construction
2. Unconfined Space
3. Confined Space
The information on pages 4 through 6 will
help you classify your space and provide
adequate ventilation.
Unusually Tight Construction
The air that leaks around doors and win-
dows may provide enough fresh air for
combustion and ventilation. However, in
buildings of unusually tight construction,
you must provide additional fresh air.
Unusually tight construction is de-
fined as construction where:
a. walls and ceilings exposed to the
outside atmosphere have a con-
tinuous water vapor retarder with
a rating of one perm (6x10
-11
kg
per pa-sec-m
2
) or less with open-
ings gasketed or sealed
and
b. weather stripping has been
added on openable windows and
doors
and
c. caulking or sealants are applied
to areas such as joints around
window and door frames, be-
tween sole plates and floors, be-
tween wall-ceiling joints, be-
tween wall panels, at penetra-
tions for plumbing, electrical, and
gas lines, and at other openings.
If your home meets all of the three
criteria above, you must provide ad-
ditional fresh air. See
Ventilation Air
From Outdoors
, page 6.
If your home does not meet all of the
three criteria above, proceed to
De-
termining Fresh-Air Flow For Heater
Location
on page 5.
Confined Space and Unconfined
Space
The National Fuel Gas Code (ANS Z223.1,
1992 Section 5.3) defines a confined space
as a space whose volume is less than 50
cubic feet per 1,000 Btu per hour (4.8 m
3
per
kw) of the aggregate input rating of all
appliances installed in that space and an
unconfined space as a space whose volume
is not less than 50 cubic feet per 1,000 Btu
per hour (4.8 m
3
per kw) of the aggregate
input rating of all appliances installed in that
space. Rooms communicating directly with
the space in which the appliances are in-
stalled*, through openings not furnished
with doors, are considered a part of the
unconfined space.
This heater shall not be installed in a con-
fined space or unusually tight construction
unless provisions are provided for adequate
combustion and ventilation air.
* Adjoining rooms are communicating only
if there are doorless passageways or ventila-
tion grills between them.
5
104385
OWNER’S MANUAL
AIR FOR
COMBUSTION AND
VENTILATION
Continued
DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION
Determining if You Have a Confined or Unconfined Space
Use this work sheet to determine if you have a confined or unconfined space.
Space: Includes the room in which you will install heater plus any adjoining rooms with doorless passageways or ventilation grills between
the rooms.
1. Determine the volume of the space (length x width x height).
Length x Width x Height = _________________cu. ft. (volume of space)
Example:
Space size 20 ft. (length) x 16 ft. (width) x 8 ft. (ceiling height) = 2560 cu. ft. (volume of space)
If additional ventilation to adjoining room is supplied with grills or openings, add the volume of these rooms to the total volume of
the space.
2. Divide the space volume by 50 cubic feet to determine the maximum Btu/Hr the space can support.
_________________ (volume of space) ÷ 50 cu. ft. = (Maximum Btu/Hr the space can support)
Example:
2560 cu. ft. (volume of space) ÷ 50 cu. ft. = 51.2 or 51,200 (maximum Btu/Hr the space can support)
3. Add the Btu/Hr of all fuel burning appliances in the space.
Vent-free heater ________________________ Btu/Hr
Gas water heater* ________________________ Btu/Hr
Gas furnace ________________________ Btu/Hr
Vented gas heater ________________________ Btu/Hr
Gas fireplace logs ________________________ Btu/Hr
Other gas appliances*+ ________________________ Btu/Hr
Total = ________________________ Btu/Hr
* Do not include direct-vent gas appliances. Direct-vent draws combustion air from the outdoors and vents to the outdoors.
4. Compare the maximum Btu/Hr the space can support with the actual amount of Btu/Hr used.
_________________ Btu/Hr (maximum the space can support)
_________________ Btu/Hr (actual amount of Btu/Hr used)
Example:
51,200 Btu/Hr (maximum the space can support)
71,500 Btu/Hr (actual amount of Btu/Hr used)
The space in the above example is a confined space because the actual Btu/Hr used is more than the maximum Btu/Hr the space can support.
You must provide additional fresh air. Your options are as follows:
A. Rework worksheet, adding the space of an adjoining room. If the extra space provides an unconfined space, remove door to adjoin-
ing room or add ventilation grills between rooms. See Ventilation Air From Inside Building, page 6.
B. Vent room directly to the outdoors. See Ventilation Air From Outdoors, page 6.
C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room unconfined.
If the actual Btu/Hr used is less than the maximum Btu/Hr the space can support, the space is an unconfined space. You will need no
additional fresh air ventilation.
Example:
Gas water heater
40,000
Btu/Hr
Vent-free heater +
31,500
Btu/Hr
Total =
71,500
Btu/Hr
WARNING: If the area in which the heater may be operated is smaller than that defined as an unconfined space
or if the building is of unusually tight construction, provide adequate combustion and ventilation air by one of
the methods described in the
National Fuel Gas Code, ANS Z223.1, 1992, Section 5.3
or applicable local codes
.
Continued
6
104385
UNVENTED NATURAL GAS LOG HEATER
CGS2718N, CGS3124N, CLD3018N,
CLD3924NT, and CCL3930NT(A)
AIR FOR
COMBUSTION AND
VENTILATION
Continued
WARNING: Rework work-
sheet, adding the space of the
adjoining unconfined space. The
combined spaces must have
enough fresh air to supply all
appliances in both spaces.
Figure 3 - Ventilation Air from Outdoors
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two per-
manent openings: one within 12" of the
ceiling and one within 12" of the floor.
Connect these items directly to the outdoors
or spaces open to the outdoors. These spaces
include attics and crawl spaces.
IMPORTANT:
Do not provide openings for
inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
Figure 2 - Ventilation Air from Inside Building
Outlet
Air
Ventilated
Attic
Outlet
Air
Inlet
Air
Inlet Air
Ventilated
Crawl Space
To
Crawl
Space
To Attic
Or
Remove
Door into
Adjoining
Room,
Option
3
Ventilation Grills
Into Adjoining Room,
Option 2
Ventilation
Grills
Into Adjoining
Room,
Option 1
12"
12"
VENTILATION AIR
Ventilation Air From Inside
Building
This fresh air would come from an adjoin-
ing unconfined space. When ventilating
to an adjoining unconfined space, you
must provide two permanent openings:
one within 12" of the ceiling and one
within 12" of the floor on the wall con-
necting the two spaces (see options 1 and
2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure
2). Follow the National Fuel Gas Code
NFPA 54/ANS Z223.1, Section 5.3, Air for
Combustion and Ventilation for required
size of ventilation grills or ducts.
7
104385
OWNER’S MANUAL
WARNING: Never install the
heater
• in a bedroom or bathroom un-
less installed as a vented ap-
pliance (Variable Manually-
Controlled Models Only) (see
page 10)
• in a recreational vehicle
• where curtains, furniture,
clothing, or other flammable
objects are less than 42 inches
from the front, top, or sides of
the heater
• in high traffic areas
• in windy or drafty areas
INSTALLATION
WARNING: A qualified ser-
vice person must install heater.
Follow all local codes.
WARNING: Before installing
in a solid fuel burning fireplace,
the chimney flue and firebox must
be cleaned of soot, creosote,
ashes and loose paint by a quali-
fied chimney cleaner. Creosote
will ignite if highly heated. A dirty
chimney flue may create and dis-
tribute soot within the house. In-
spect chimney flue for damage. If
damaged, operate heater with flue
damper closed.
WARNING: Seal any fresh air
vents or ash clean-out doors lo-
cated on floor or wall of fireplace.
If not, drafting may cause pilot
outage or sooting. Use a heat-
resistant sealant. Do not seal
chimney flue damper.
CAUTION: This heater cre-
ates warm air currents. These
currents move heat to wall sur-
faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as to-
bacco smoke, aromatic candles,
cleaning fluids, oil or kerosene
lamps, etc.) in the air exist, may
discolor walls.
CHECK GAS TYPE
Use only natural gas. If your gas supply is
not natural gas, do not install heater. Call
dealer where you bought heater for proper
type heater.
IMPORTANT:
Vent-free heaters add mois-
ture to the air. Although this is beneficial,
installing heater in rooms without enough
ventilation air may cause mildew to form
from too much moisture. See Air for Com-
bustion and Ventilation, pages 4 through 6.
NOTICE: State or local codes may
only allow operation of this appli-
ance in a vented configuration.
Check your state or local codes.
NOTICE: This heater is intended
for use as supplemental heat. Use
this heater along with your pri-
mary heating system. Do not in-
stall this heater as your primary
heat source. If you have a central
heating system, you may run
system’s circulating blower while
using heater. This will help circu-
late the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
42"
16"
INSTALLATION AND
CLEARANCES
(Vent-Free Operation Only)
WARNING: Maintain the mini-
mum clearances. If you can, pro-
vide greater clearances from
floor, ceiling, and adjoining wall.
Figure 4 - Minimum Clearance to Wall and
Ceiling
LOG SIZING REQUIREMENTS
Minimum Firebox Size
Log Front Rear
Size Height Depth Width Width*
18" 17" 14" 24" 20"
24" 17" 14" 28" 21"
MINIMUM FIREPLACE
CLEARANCE TO
COMBUSTIBLE MATERIALS
Log Size Side Wall Ceiling
18", 24" 16" 42"
Left and
Right
Sides
*Measured at 14" depth.
Carefully follow the instructions below. This
will ensure safe installation into a masonry,
UL127 listed manufactured fireplace, or listed
vent-free firebox.
Minimum Wall and Ceiling
Clearances (see Figure 4)
A. Clearances from the side of the fire-
place opening to any combustible wall
should not be less than 16 inches.
B. Clearances from the top of the fireplace
opening to the ceiling should not be less
than 42 inches.
Continued
8
104385
UNVENTED NATURAL GAS LOG HEATER
CGS2718N, CGS3124N, CLD3018N,
CLD3924NT, and CCL3930NT(A)
INSTALLATION
Continued
Heat Resistant
Material
(A)
Minimum Noncombustible
Material Clearances
If Not Using Mantel
Note:
If using a mantel, proceed to If Using
Mantel. If not using a mantel, follow the
information below.
You must have noncombustible material(s)
above the fireplace opening. Noncombus-
tible materials (such as slate, marble, tile,
etc.) must be at least 1/2 inch thick. With
sheet metal, you must have noncombustible
material behind it. Noncombustible material
must extend at least 8" up (for all models). If
noncombustible material is less than 12", you
must install the fireplace hood accessory (24"
model only). See Figure 5 at right for mini-
mum clearances.
IMPORTANT:
If you cannot meet these
minimum clearances, you must operate
heater with chimney flue damper open. Go
to Installing Damper Clamp Accessory for
Vented Operation, page 10.
Noncombustible Requirements for
Material Distance (A) Safe Installation
12" or more Noncombustible material okay.
Between 8" and 12" 24" Model: Install fireplace hood acessory (GA6050,
GA6052, or GA6053, see
Accessories
, page 25).
18" Model: Noncombustible material okay.
Less than 8" Noncombustible material must be extended to at
least 8". See
Between 8" and 12"
, above. If you
cannot extend material, you must operate heater
with flue damper open.
Figure 5 - Heat Resistant Material (Slate, Marble, Tile, etc.) Above Fireplace
NOTICE: You may use non-ther-
mostat heater as a vented prod-
uct. If so, you must always run
heater with chimney flue damper
open. If running heater with
damper open, noncombustible
material above fireplace opening
is not needed. Go to
Installing
Damper Clamp Accessory for
Vented Operation
, page 10
If Using Mantel
You must have noncombustible material(s)
above the fireplace opening. Noncombus-
tible materials (such as slate, marble, tile,
etc.) must be at least 1/2 inch thick. With
sheet metal, you must have noncombustible
material behind it. Noncombustible mate-
rial must extend at least 8 inches up (for all
models). If noncombustible material is less
than 12", you must install the fireplace hood
accessory (24" model only). Even if non-
combustible material is more than 12", you
may need the hood accessory to deflect heat
away from your mantel shelf. See Figure 5
and Figures 6 and 7 on page 9 for minimum
clearances.
IMPORTANT:
If you cannot meet these
minimum clearances, you must operate
heater with chimney flue damper open. Go
to Installing Damper Clamp Accessory for
Vented Operation, page 10.
9
104385
OWNER’S MANUAL
INSTALLATION
Continued
Figure 6 - Minimum Mantel Clearances Without Using Hood
MANTEL CLEARANCES
In addition to meeting noncombustible mate-
rial clearances, you must also meet required
clearances between fireplace opening and
mantel shelf. If you do not meet the clear-
ances listed below, you will need a hood.
Determining Minimum Mantel
Clearance
If you meet minimum clearance between
mantel shelf and top of fireplace opening, a
hood is not required (see Figure 6).
Determining Minimum Mantel
Clearances when Using a Hood
If minimum clearances in Figure 6 are not
met, you must have a hood. When using a
hood there are still certain minimum mantel
clearances required. Follow minimum clear-
ances shown in Figure 7 when using a hood.
Continued
14"
Min.
Combustible
Material
Noncombustible Material
Hearth
5"
Min.
Combustible
Material
Minimum Non-
Combustible
Material
8"
Min.
12" 15" 18"
All minimum
distances are
in inches
Log Set
18" and 24"
Models
20"
2
1
/2
"
6"
8"
10"
12"
Distances to
Underside of
Mantel
Hood
(GA6050, GA6052)
Top of Fireplace
Opening
Underside of
Mantel Shelf
Mantel Shelf
Figure 9 - Minimum Fireplace Clearances
Above Combustible Flooring
Figure 7 - Minimum Mantel Clearances When Using Hood
Figure 8 - Minimum Fireplace Clearances
If Installed at Floor Level
NOTICE: If your installation does
not meet the minimum clearances
shown, you must do one of the
following:
• operate the logs only with the
flue damper open
• raise the mantel to an accept-
able height
• remove the mantel
Minimum Non-
Combustible
Material
Minimum Non-
Combustible
Material Height
Distances to
Underside of
Mantel
Top of Fireplace
Opening
Underside of
Mantel Shelf
Mantel Shelf
12"
8"
(A)
18"
8"
20"
14"
22"
16
3
/4
"
24"
20"
All minimum
distances are
in inches
Log Set
24" Model
18" Model
2
1
/2
"
6"
8"
10"
(GA6050, GA6052,
or GA6053)
FLOOR CLEARANCES
A. If installing appliance on the floor level,
you must maintain the minimum dis-
tance of 14" to combustibles (see Fig-
ure 8).
B. If combustible materials are less than
14" to the fireplace, you must install
appliance at least 5" above the combus-
tible flooring (see Figure 9).
10
104385
UNVENTED NATURAL GAS LOG HEATER
CGS2718N, CGS3124N, CLD3018N,
CLD3924NT, and CCL3930NT(A)
INSTALLING HEATER BASE
ASSEMBLY
IMPORTANT:
Make sure the heater burners
are level. If heater is not level, heater will not
work properly. For thermostat models, avoid
damage to thermostat bulb. Avoid nicks or
sharp bends in thermostat bulb wire. Keep
thermostat bulb in mounting bracket.
WARNING: If installing in a
sunken fireplace, special care is
needed. You must raise the fire-
place floor to allow access to
heater control panel. This will in-
sure adequate air flow and guard
against sooting. Raise fireplace
floor with noncombustible mate-
rial. Make sure material is secure.
CAUTION: Do not pick up
heater base assembly by the
burner. This could damage
heater. Only handle base assem-
bly by grates.
WARNING: You must secure
this heater to fireplace floor. If
not, heater will move when you
adjust controls. Moving heater
may cause a gas leak.
INSTALLATION
Continued
INSTALLING DAMPER
CLAMP ACCESSORY FOR
VENTED OPERATION
Note:
When used as a vented heater, appli-
ance must be installed only in a solid-fuel
burning fireplace with a working flue and
constructed of noncombustible material.
If your heater is a manually controlled model,
you may use this heater as a vented product.
There are three reasons for operating your
heater in the vented mode.
1. The fireplace does not meet the clear-
ance to combustibles requirements for
vent-free operation.
2. State or local codes do not permit vent-
free operation.
3. You prefer vented operation.
If reasons number 1 or 2 above apply to you,
you must permanently open chimney flue
damper. You must install the damper clamp
accessory (to order, see Accessories, page
25). This will insure vented operation (see
Figure 10). The damper clamp will keep
damper open. Installation instructions are
included with clamp accessory.
See chart below for minimum permanent
flue opening you must provide. Attach
damper clamp so the minimum permanent
flue opening will be maintained at all times.
Figure 10 - Attaching Damper Clamp
Damper
Clamp
Damper
Chimney Minimum Permanent
Height (ft.) Flue Opening (sq. ins.)
6' to 15' 39 sq. inches
15' to 30' 29 sq. inches
Area of Various Standard
Round Flues
Diameter (ins.) Area (sq. ins.)
5" 20 sq. inches
6" 29 sq. inches
7" 39 sq. inches
8" 51 sq. inches
Installation Items Needed
• hardware package (provided with heater)
• approved flexible gas hose (not provided)
(if allowed by local codes)
• sealant (resistant to propane/LP gas, not
provided)
• electric drill with 3/16" drill bit
1. Apply pipe joint sealant lightly to male
threads of the fitting to be threaded into
gas regulator. Connect approved flex-
ible gas hose to gas regulator of heater
(see Figure 11, page 12).
IMPORTANT:
Hold gas regulator with
wrench when connecting flexible gas
hose.
2. Locate masonary screws in hardware
package.
3. Position heater base assembly in fireplace.
4. Mark screw locations through holes in
mounting brackets (see Figure 12, page
12). If installing in a brick-bottom fire-
place, mark screw locations in mortar
joint of bricks.
5. Remove heater base from fireplace.
Damper
Damper
Clamp
Damper
Manufactured FireplaceMasonry Fireplace
CAUTION: Do not remove the
metal Data Plates attached to the
heater base assembly. The Data
Plates contain important warranty
information.
11
104385
OWNER’S MANUAL
INSTALLATION
Continued
Heater Gas
Regulator
Flexible Gas Hose
(if allowed by local
codes)
Figure 11 - Attaching Flexible Gas Hose
to Heater Gas Regulator
Fitting
Figure 12 - Attaching Base Assembly to
Fireplace Floor
6. Drill holes at marked locations using
3/16" drill bit.
7. Attach base assembly to fireplace floor
using two masonry screws (in hardware
package) (see Figure 12).
8. Connect to gas supply. See Connect-
ing To Gas Supply.
Masonry
Screw
Mounting
Bracket
CAUTION: Avoid damage to
regulator. Hold gas regulator with
wrench when connecting it to gas
piping and/or fittings.
Figure 13 - Gas Connection
* Purchase the optional A.G.A. design-cer-
tified manual shutoff valve from your dealer.
See Accessories, page 25.
** Minimum inlet pressure for purpose of
input adjustment.
CONNECTING TO GAS
SUPPLY
WARNING: A qualified ser-
vice person must connect heater
to gas supply. Follow all local
codes.
Installation Items Needed
Before installing heater, make sure you have
the items listed below.
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• manual shutoff valve *
• test gauge connection *
• sediment trap
• tee joint
• pipe wrench
* An A.G.A. design-certified manual shutoff
valve with 1/8" NPT tap is an acceptable
alternative to test gauge connection. Pur-
chase the optional A.G.A. design-certified
manual shutoff valve from your dealer. See
Accessories, page 25.
CAUTION: Use only new,
black iron or steel pipe. Inter-
nally-tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of 1/2"
diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
pressure will occur.
Installation must include a manual shutoff
valve, union, and plugged 1/8" NPT tap.
Locate NPT tap within reach for test gauge
hook up. NPT tap must be upstream from
heater (see Figure 13).
Apply pipe joint sealant lightly to male
threads. This will prevent excess sealant
from going into pipe. Excess sealant in pipe
could result in clogged heater valves.
CAUTION: Use pipe joint seal-
ant that is resistant to liquid pe-
troleum (LP) gas.
Install sediment trap in supply line as shown
in Figure 13. Locate sediment trap where it
is within reach for cleaning. Locate sedi-
ment trap where trapped matter is not likely
to freeze. A sediment trap traps moisture
and contaminants. This keeps them from
going into heater controls. If sediment trap
is not installed or is installed wrong, heater
may not run properly.
WARNING: Never connect
heater to private (non-utility) gas
wells. This gas is commonly
known as well-head gas.
Tee Joint Cap Pipe Nipple
3" Minimum
Sediment Trap
Gas
Regulator
From Gas
Meter (5"
W.C.** to
10.5" W.C.
Pressure)
A.G.A. Design-Certified Manual
Shutoff Valve With 1/8" NPT Tap*
Approved Flexible
Gas Hose (if
allowed by local
codes)
Continued
12
104385
UNVENTED NATURAL GAS LOG HEATER
CGS2718N, CGS3124N, CLD3018N,
CLD3924NT, and CCL3930NT(A)
Figure 14 - Manual Shutoff Valve
ON
POSITION
OFF
POSITION
Open
Closed
Manual
Shutoff Valve
Figure 15 - Checking Gas Joints
Gas Meter
Manual
Shutoff
Valve
Control Valve Location
INSTALLATION
Continued
WARNING: Never use an open
flame to check for a leak. Apply a
mixture of liquid soap and water
to all joints. Bubbles forming show
a leak. Correct all leaks at once.
WARNING: Test all gas pip-
ing and connections for leaks
after installing or servicing. Cor-
rect all leaks at once.
CHECKING GAS
CONNECTIONS
Pressure Testing gas Supply
Piping system
Test Pressures In Excess Of 1/2 PSIG
1. Disconnect heater and its individual
manual shutoff valve from gas supply
piping system. Pressures in excess of
1/2 psig will damage heater regulator.
2. Cap off open end of gas pipe where
manual shutoff valve was connected.
3. Pressurize supply piping system by ei-
ther using compressed air or opening
main gas valve located on or near gas
meter.
4. Check all joints of gas supply piping
system. Apply mixture of liquid soap
and water to gas joints. Bubbles form-
ing show a leak.
5. Correct all leaks at once.
6. Reconnect heater and manual shutoff
valve to gas supply. Check reconnected
fittings for leaks.
Test Pressures Equal To or Less Than
1/2 PSIG
1. Close manual shutoff valve (see Fig-
ure 14).
2. Pressurize supply piping system by ei-
ther using compressed air or opening
main gas valve located on or near gas
meter.
3. Check all joints from gas meter to
manual shutoff valve (see Figure 15).
Apply mixture of liquid soap and wa-
ter to gas joints. Bubbles forming show
a leak.
4. Correct all leaks at once.
Pressure Testing Heater Gas
Connections
1. Open manual shutoff valve (see Fig-
ure 14).
2. Open main gas valve located on or near
gas meter.
3. Make sure control knob of heater is in
the OFF position.
4. Check all joints from manual shutoff
valve to control valve (see Figure 15).
Apply mixture of liquid soap and wa-
ter to gas joints. Bubbles forming show
a leak.
5. Correct all leaks at once.
6. Light heater (see Operating Heater,
pages 16 and 17 [manually-controlled
models] or pages 17 and 18 [thermo-
statically-controlled models]). Check
all other internal joints for leaks.
7. Turn off heater (see To Turn Off Gas to
Appliance, page 17 [manually-con-
trolled models] or page 18 [thermostati-
cally-controlled models]).
13
104385
OWNER’S MANUAL
INSTALLATION
Continued
WARNING: Failure to position
the parts in accordance with these
diagrams or failure to use only
parts specifically approved with
this heater may result in property
damage or personal injury.
Each log is marked with a number. These
numbers will help you identify the log when
installing. It is very important to install
these logs exactly as instructed. Do not
modify logs. Only use logs supplied with
heater.
1. Locate pegs on the bottom of back log
(#1). Slide these pegs into the holes in
the grate base behind the burner (see
Figure 16).
2. Locate the notches on the back of the
front log (#2). Slide these notches over
the tabs of the grate base (see Figure 17).
3. Locate the notches in the bottom of the
crossover log (#3). Place the crossover
log on top of the back log and front log.
Make sure the notches of the crossover
log line up with rectangular knobs on
top of the back and front logs (see Fig-
ure 18).
4. Add lava rock around base of heater.
Do not place lava rock on logs or
burner.
INSTALLING LOGS ON
MODELS CGS2718N AND
CGS3124N
Figure 16 - Installing Back Log
Back Log (#1)
Crossover
Log (#3)
Figure 18 - Installing Crossover Log
Figure 17 - Installing Front Log
Front Log
(#2)
Notch
Peg
Notch
Rectangular
Knob
Notch
Peg
Tabs of
Grate Base
Hole
Rectangular
Knob
CAUTION: After installation
and periodically thereafter, check
to ensure that no flame comes in
contact with any log. With the
heater set to High, check to see if
flames contact any log. If so, re-
position logs according to the
log installation instructions in this
manual. Flames contacting logs
will create soot.
Continued
14
104385
UNVENTED NATURAL GAS LOG HEATER
CGS2718N, CGS3124N, CLD3018N,
CLD3924NT, and CCL3930NT(A)
INSTALLING LOGS ON
MODELS CLD3018N AND
CLD3924NT
WARNING: Failure to position
the parts in accordance with these
diagrams or failure to use only
parts specifically approved with
this heater may result in property
damage or personal injury.
Each log is marked with a number. These
numbers will help you identify the log when
installing. It is very important to install these
logs exactly as instructed. Do not modify
logs. Only use logs supplied with heater.
INSTALLATION
Continued
Figure 19 - Installing Middle Log (#1)
Middle Log (#1)
Tab
Burner
“U” Bend
U-Shaped
Slot
Hole in
Grate Base
Back Log (#2)
Peg
Burner
Figure 20 - Installing Back Log (#2)
Crossover Log (#4)
Recess
Peg
Figure 22 - Installing Crossover Log (#4)
Front Log (#3)
Notches
Grate Fingers
Figure 21 - Installing Front Log (#3)
CAUTION: After installation
and periodically thereafter, check
to ensure that no flame comes in
contact with any log. With the
heater set to High, check to see if
flames contact any log. If so, re-
position logs according to the
log installation instructions in this
manual. Flames contacting logs
will create soot.
1. Place the base of the middle log (#1) in
the U-shaped slots of the grate base.
The cutout on the right of the middle
log should fit over the burner (see Fig-
ure 19). Make sure the front of the
middle log is resting on the tabs of the
grate base and the cutout area is cen-
tered over the burner “U” bend.
2. Locate pegs on the bottom of back log
(#2). Slide these pegs into the holes in
the grate base behind the burner (see
Figure 20).
3. Locate the notches in the bottom of the
front log (#3). Place the front log on
the grate fingers. Make sure the notches
of the front log line up with the grate
fingers (see Figure 21).
4. Place crossover log (#4) onto the pin
(right) on back log (#2) and into the
recess of the middle log (#1) (see Fig-
ure 22).
5. Add lava rock around base of heater.
Do not place any lava rock on logs or
burner.
15
104385
OWNER’S MANUAL
7
6
INSTALLING LOGS ON
MODEL CCL3930NT(A)
WARNING: Failure to position
the parts in accordance with these
diagrams or failure to use only
parts specifically approved with
this heater may result in property
damage or personal injury.
INSTALLATION
Continued
CAUTION: After installation and
periodically thereafter, check to en-
sure that no flame comes in contact
with any log. With the heater set to
High, check to see if flames contact
any log. If so, reposition logs ac-
cording to the log installation in-
structions in this manual. Flames
contacting logs will create soot.
Each log is marked with a number. These
numbers will help you identify the log when
installing. It is very important to install these
logs exactly as instructed. Do not modify
logs. Only use logs supplied with heater.
1. Place the front log (#1) on the grate fin-
gers. Make sure the front log rest firmly
between the grate fingers and the grate
base (see Figure 23).
2. Place the base of the middle log (#2) in
the U-shaped slots of the grate base. The
cutout on the right of the middle log
should fit over the burner (see Figure 24).
Make sure the front of the middle log is
resting on the tabs of the grate base.
3. Locate pegs on the bottom of back log (#3).
Slide these pegs into the holes in the grate
base behind the burner (see Figure 25).
Figure 23 - Installing Front Log (#1)
Figure 24 - Installing Middle Log (#2)
Figure 25 - Installing Back Log (#3)
Figure 26 - Installing Crossover Log (#4)
Figure 28 - Installing Crossover Log (#6)
Figure 29 - Installing Crossover Log (#7)
Figure 27 - Installing Crossover Log (#5)
Middle Log (#2)
Tab
Burner
U-Shaped
Slot
Hole in
Grate Base
Front Log (#1)
Grate
Fingers
4. Locate pegs on the bottom of crossover
log (#4). Slide these pegs into the holes
located in middle log (#2) and back log
(#3). See Figure 26 for placement.
5. Locate pegs on the bottom of crossover
log (#5). Slide these pegs into the holes
located in crossover log (#4) and front
log (#1). See Figure 27.
6. Locate pegs on the bottom of crossover
log (#6). Slide these pegs into the holes
located in back log (#3) and front log
(#1). See Figure 28.
7. Locate pegs on the bottom of crossover
log (#7). Slide these pegs into the holes
located in crossover log (#6) and front
log (#1). See Figure 29.
8. Add lava rock around base of heater. Do
not place any lava rock on logs or burner.
Grate Base
Pegs
Burner
Log #2 Log #3
Pegs
Crossover Log (#4)
Front Log (#1)
Pegs
Log #2
Front Log (#1)
Front Log (#1)
Crossover
Log (#6)
Pegs
16
104385
UNVENTED NATURAL GAS LOG HEATER
CGS2718N, CGS3124N, CLD3018N,
CLD3924NT, and CCL3930NT(A)
Thermocouple
Figure 31 - Pilot
Ignitor Electrode
Pilot Burner
WARNING: Do not operate
heater between PILOT and HIGH
positions.
WARNING: If you do not fol-
low these instructions exactly, a
fire or explosion may result caus-
ing property damage, personal
injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all
around the appliance area for gas. Be
sure to smell next to the floor because
some gas is heavier than air and will
settle on the floor.
WHAT TO DO IF YOU SMELL
GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow
the gas supplier’s instructions.
• If you cannot reach your gas sup-
plier, call the fire department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn
by hand, don’t try to repair it, call a
qualified service technician or gas
supplier. Force or attempted repair
may result in a fire or explosion.
D. Do not use this appliance if any part
has been under water. Immediately
call a qualified service technician to
inspect the appliance and to replace
any part of the control system and
any gas control which has been un-
der water.
WARNING:
• If fireplace has glass doors,
never operate this heater with
glass doors closed. If you op-
erate heater with doors closed,
heat buildup inside fireplace
will cause glass to burst. Also
if fireplace opening has vents
at the bottom, you must open
the vents before operating
heater.
• You must operate this heater
with a fireplace screen in place.
Make sure fireplace screen is
closed before running heater.
NOTICE: During initial operation
of new heater, burning logs will
give off a paper-burning smell.
Orange flame will also be present.
Open damper or window to vent
smell. This will only last a few hours.
Note:
Home owners generally prefer to
operate their heater with the chimney
damper closed. This will put all the heat
into the room. However, there may be
times you will desire the full flames of the
Hi heat setting but will find the heat output
excessive. You can open the chimney
damper (if you have one) fully or partially
to release some of the heat.
Figure 30 - Control Knob and Ignitor But-
ton Location
PILOT
OFF
LO
HI
Control Knob
Ignitor Button
OPERATING
HEATER
FOR YOUR SAFETY
READ BEFORE
LIGHTING
LIGHTING
INSTRUCTIONS
1. STOP! Read the safety information
above.
2. Make sure manual shutoff valve is
fully open.
3. Press in and turn control knob clock-
wise
Clockwise
to the OFF position.
WARNING: Damper handle
will be hot if heater has been
running.
4. Wait five (5) minutes to clear out any
gas. Then smell for gas, including
near the floor. If you smell gas,
STOP! Follow “B” in the safety in-
formation. If you don’t smell gas, go
to the next step.
5. Slightly depress and turn control knob
counterclockwise
C-clockwise
to the PI-
LOT position. Press in control knob for
five (5) seconds (see Figure 30).
Note:
You may be running this
heater for the first time after hook-
ing up to gas supply. If so, the con-
trol knob may need to be pressed in
for 30 seconds. This will allow air to
bleed from the gas system.
6. With control knob pressed in, press
and release ignitor button. This will
light pilot. The pilot is attached to the
burner. If needed, keep pressing ig-
nitor button until pilot lights.
Note:
If pilot does not stay lit, con-
tact a qualified service person or gas
supplier for repairs. Until repairs are
made, light pilot with match. To light
pilot with match, see Manual Light-
ing Procedure, page 17.
7. Keep control knob pressed in for 30
seconds after lighting pilot. After 30
seconds, release control knob.
Note:
If pilot goes out, repeat steps
3 through 7.
• If control knob does not pop out when
released, contact a qualified service
person or gas supplier for repairs.
8. Slightly depress and turn control
knob counterclockwise
C-clockwise
to
desired heating level. The burner
should light. Set control knob to any
heat level between HI and LO.
Manually-Controlled Models
17
104385
OWNER’S MANUAL
Shutting Off Heater
1. Press in and turn control knob clock-
wise
Clockwise
to the HIGH position.
2. Turn control knob clockwise
Clockwise
to the pilot position.
3. Press in control knob and turn clock-
wise
Clockwise
to the OFF position.
Shutting Off Burners Only (pilot
stays lit)
1. Turn control knob clockwise
Clockwise
to the HIGH position.
2. Press in and turn control knob clock-
wise
Clockwise
to the pilot position.
CAUTION: Do not try to adjust
heating levels by using the
manual shutoff valve.
The variable control valve can be set to
any heat setting and flame height desired,
by simply turning the control knob until
that setting is attained. Even the lowest
setting provides realistic, dancing yellow
flames. Selecting higher settings produces
greater heat output. This results in in-
creased heating comfort.
OPERATING
HEATER
Continued
VARIABLE CONTROL
OPERATION
TO TURN OFF GAS
TO APPLIANCE
1. Follow steps 1 through 5 under Light-
ing Instructions, page 16.
2. Depress control knob and light pilot
with match.
3. Keep control knob pressed in for 30
seconds after lighting pilot. After 30
seconds, release control knob. Now
follow step 8 on page 16.
MANUAL LIGHTING
PROCEDURE
Thermostatically-Controlled
Models
FOR YOUR SAFETY
READ BEFORE
LIGHTING
WARNING: If you do not fol-
low these instructions exactly, a
fire or explosion may result caus-
ing property damage, personal
injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all
around the appliance area for gas. Be
sure to smell next to the floor because
some gas is heavier than air and will
settle on the floor.
WHAT TO DO IF YOU SMELL
GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow
the gas supplier’s instructions.
• If you cannot reach your gas sup-
plier, call the fire department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn
by hand, don’t try to repair it, call a
qualified service technician or gas
supplier. Force or attempted repair
may result in a fire or explosion.
D. Do not use this appliance if any part
has been under water. Immediately
call a qualified service technician to
inspect the appliance and to replace
any part of the control system and
any gas control which has been un-
der water.
1. STOP! Read the safety information
above.
2. Make sure manual shutoff valve is
fully open.
3. Turn control knob clockwise
Clockwise
to the OFF position.
4. Wait five (5) minutes to clear out any
gas. Then smell for gas, including
near the floor. If you smell gas,
STOP! Follow “B” in the safety in-
formation above. If you don’t smell
gas, go to the next step.
LIGHTING
INSTRUCTIONS
WARNING
• If fireplace has glass doors,
never operate this heater with
glass doors closed. If you op-
erate heater with doors closed,
heat buildup inside fireplace
will cause glass to burst. Also
if fireplace opening has vents
at the bottom, you must open
the vents before operating
heater.
• You must operate this heater
with a fireplace screen in place.
Make sure fireplace screen is
closed before running heater.
NOTICE: During initial operation
of new heater, burning logs will
give off a paper-burning smell.
Orange flame will also be present.
Open damper or window to vent
smell. This will only last a few
hours.
Note:
Home owners generally prefer to
operate their heater with the chimney
damper closed. This will put all the heat
into the room. However, there may be
times you will desire the full flames of the
Hi heat setting but will find the heat
output excessive. You can open the chim-
ney damper (if you have one) fully or
partially to release some of the heat.
WARNING: Damper handle
will be hot if heater has been
running.
Continued
18
104385
UNVENTED NATURAL GAS LOG HEATER
CGS2718N, CGS3124N, CLD3018N,
CLD3924NT, and CCL3930NT(A)
INSPECTING
BURNERS
Check pilot flame pattern and burner flame
patterns often.
PILOT FLAME PATTERN
Figure 34 shows a correct pilot flame pattern.
Figure 35 shows an incorrect pilot flame
pattern. The incorrect pilot flame is not touch-
ing the thermocouple. This will cause the
thermocouple to cool. When the thermo-
couple cools, the heater will shut down.
If pilot flame pattern is incorrect, as shown
in Figure 35
• turn heater off (see To Turn Off Gas to
Appliance, page 17 [manually-controlled
models] or column 2, this page [thermo-
stat-controlled models])
• see Troubleshooting, pages 20 through 22
Thermocouple
Pilot Burner
Figure 34 - Correct Pilot Flame Pattern
Pilot Burner
Thermocouple
Figure 35 - Incorrect Pilot Flame Pattern
BURNER PRIMARY AIR
HOLES
Air is drawn into the burner through the
holes in the fitting at the entrance to the
burner. These holes may become blocked
with dust or lint. Periodically inspect these
holes for any blockage and clean as neces-
sary. Blocked air holes will create soot.
5. Turn control knob counterclockwise
C-clockwise
to the PILOT position.
Press in control knob for five (5) sec-
onds (see Figure 32).
Note:
You may be running this
heater for the first time after hook-
ing up to gas supply. If so, the con-
trol knob may need to be pressed in
for 30 seconds or less. This will allow
air to bleed from the gas system.
• If control knob does not pop out when
released, contact a qualified service
person or gas supplier for repairs.
6. With control knob pressed in, press
and release ignitor button. This will
light pilot. The pilot is attached to the
front burner. If needed, keep press-
ing ignitor button until pilot lights.
Note:
If pilot does not stay lit, con-
tact a qualified service person or gas
supplier for repairs. Until repairs are
made, light pilot with match. To light
pilot with match, see Manual Light-
ing Procedure.
7. Keep control knob pressed in for 30
seconds after lighting pilot. After 30
seconds, release control knob.
Note:
If pilot goes out, repeat steps
3 through 7. This heater has a safety
interlock system. Wait one (1) minute
for system to reset before lighting pi-
lot again.
8. Turn control knob counterclockwise
C-clockwise
to desired heating level. The
burners should light. Set control knob
to any heat level between HI and LO.
OPERATING
HEATER
Continued
CAUTION: Do not try to adjust
heating levels by using the
manual shutoff valve.
LO
HI
OFF
Pilot
Figure 32 - Control Knob and Ignitor But-
ton Location
Figure 33 - Pilot
Control Knob
Ignitor Button
TO TURN OFF GAS
TO APPLIANCE
Shutting Off Heater
Turn control knob clockwise
Clockwise
to
the OFF position.
Shutting Off Burners Only (pilot
stays lit)
Turn control knob clockwise
Clockwise
to
the PILOT position.
THERMOSTAT
CONTROL
OPERATION
(Thermostat-Controlled
Models Only)
The thermostat control knob can be set to
any comfort level between Hi and Lo. The
thermostat will gradually modulate the
heat output and flame height from higher
to lower settings, or pilot, in order to
maintain the comfort level you select.
The ideal comfort setting will vary by
household depending upon the amount of
space to be heated, the output of the
central heating system, etc.
Note:
Selecting the Hi setting with the
control knob will cause the burner to
remain fully on, without modulating down
in most cases.
1. Follow steps 1 through 5 under Light-
ing Instructions, pages 16 and 17.
2. Depress control knob and light pilot
with match.
3. Keep control knob pressed in for 30
seconds after lighting pilot. After 30
seconds, release control knob. Now
follow step 8 under Lighting Instruc-
tions, column 1.
MANUAL LIGHTING
PROCEDURE
Thermocouple
Ignitor Electrode
Pilot Burner
19
104385
OWNER’S MANUAL
CLEANING AND
MAINTENANCE
WARNING: Turn off heater
and let cool before cleaning.
CAUTION: You must keep
control areas, burner, and circu-
lating air passageways of heater
clean. Inspect these areas of
heater before each use. Have
heater inspected yearly by a quali-
fied service person. Heater may
need more frequent cleaning due
to excessive lint from carpeting,
bedding material, pet hair, etc.
LOGS
• If you remove logs for cleaning, refer to
Installing Logs, page 13, 14, or 15, to
properly replace logs.
• Replace log(s) if broken or chipped
(dime-sized or larger).
BURNER PRIMARY AIR
HOLES
Air is drawn into the burner through the 8
holes in the brass fitting at the entrance to
the burner. These holes may become blocked
with dust or lint. Periodically inspect these
holes for any blockage and clean as neces-
sary. Blocked air holes will create soot.
MAIN BURNER
Periodically inspect all burner flame holes
with the heater running. All slotted burner
flame holes should be open with yellow
flame present. All round burner flame holes
should be open with a small blue flame
present. Some burner flame holes may be-
come blocked by debris or rust, with no
flame present. If so, turn off heater and let
cool. Either remove blockage or replace
burner. Blocked burner flame holes will
create soot.
MAIN BURNER
Periodically inspect all burner flame holes
with the heater running. All slotted burner
flame holes should be open with yellow
flame present. All round burner flame holes
should be open with a small blue flame
present. Some burner flame holes may be-
come blocked by debris or rust, with no
flame present. If so, turn off heater and let
cool. Either remove blockage or replace
burner. Blocked burner flame holes will
create soot.
INSPECTING
BURNERS
Continued
ODS/PILOT AND BURNER
• Use a vacuum cleaner or small, soft
bristled brush to clean.
CLEANING BURNER
INJECTOR HOLDER AND
PILOT AIR INLET HOLE
The primary air inlet holes allow the proper
amount of air to mix with the gas. This
provides a clean burning flame. Keep these
holes clear of dust, dirt, and lint. Clean these
air inlet holes prior to each heating season.
Blocked air holes will create soot. We rec-
ommend that you clean the unit every 2,500
hours of operation or every three months.
We also recommend that you keep the burner
tube and pilot assembly clean and free of dust
and dirt. To clean these parts we recommend
using compressed air no greater than 30 PSI.
Your local computer store, hardware store, or
home center may carry compressed air in a
can. You can use a vacuum cleaner in the
blow position. If using compressed air in a
can, please follow the directions on the can.
If you don't follow directions on the can, you
could damage the pilot assembly.
1. Shut off the unit, including the pilot.
Allow the unit to cool for at least thirty
minutes.
2. Inspect burner, pilot, and primary air
inlet holes on injector holder for dust
and dirt (see Figure 36).
3. Blow air through the ports/slots and
holes in the burner.
4. Check the injector holder located at the
end of the burner tube again. Remove
any large particles of dust, dirt, lint, or
pet hairs with a soft cloth or vacuum
cleaner nozzle.
5. Blow air into the primary air holes on
the injector holder.
6. In case any large clumps of dust have
now been pushed into the burner repeat
steps 3 and 4.
Clean the pilot assembly also. A yellow tip
on the pilot flame indicates dust and dirt in
the pilot assembly. There is a small pilot air
inlet hole about two inches from where the
pilot flame comes out of the pilot assembly
(see Figure 37). With the unit off, lightly
blow air through the air inlet hole. You may
blow through a drinking straw if compressed
air is not available.
Figure 36 - Injector Holder On Outlet
Burner Tube
Burner
Tube
Primary Air Inlet
Holes (Shape of
Holes May Vary
by Model)
Figure 37 - Pilot Inlet Air Hole
Burner
Tube
Pilot Assembly
Pilot Air
Inlet Hole
Ports/Slots
Injector Holder
(May Be Brass or
Aluminum De-
pending on Model)
20
104385
UNVENTED NATURAL GAS LOG HEATER
CGS2718N, CGS3124N, CLD3018N,
CLD3924NT, and CCL3930NT(A)
TROUBLESHOOTING
WARNING: Turn off and un-
plug heater and let cool before
servicing. Only a qualified ser-
vice person should service and
repair heater.
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage ODS/
pilot unit.
POSSIBLE CAUSE
1. Ignitor electrode not connected to igni-
tor cable
2. Ignitor cable pinched or wet
3. Piezo ignitor nut is loose
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode broken
7. Ignitor electrode positioned wrong
1. Gas supply turned off or manual shutoff
valve closed
2. Control knob not in PILOT position
3. Control knob not pressed in while in
PILOT position
4. Air in gas lines when installed
5. ODS/pilot is clogged
6. Gas regulator setting is not correct
1. Control knob not fully pressed in
2. Control knob not pressed in long enough
3. Manual shutoff valve not fully open
4. Pilot flame not touching thermocouple,
which allows thermocouple to cool,
causing pilot flame to go out. This prob-
lem could be caused by one or both of
the following:
A) Low gas pressure
B) Dirty or partially clogged ODS/pilot
5. Thermocouple connection loose at con-
trol valve
6. Thermocouple damaged
7. Control valve damaged
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry
3. Tighten nut holding piezo ignitor to base
panel of log set. Nut is located behind
base panel.
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace piezo ignitor
7. Replace piezo ignitor
1. Turn on gas supply or open manual
shutoff valve
2. Turn control knob to PILOT position
3. Press in control knob while in PILOT
position
4. Continue holding down control knob.
Repeat igniting operation until air is re-
moved
5. Clean ODS/pilot (see Cleaning and
Maintenance, page 19) or replace ODS/
pilot assembly
6. Replace gas regulator
1. Press in control knob fully
2. After ODS/pilot lights, keep control
knob pressed in 30 seconds
3. Fully open manual shut-off valve
4. A) Contact local natural gas company
B) Clean ODS/pilot (see Cleaning and
Maintenance, page 19) or replace ODS/
pilot assembly
5. Hand tighten until snug, then tighten 1/4
turn more
6. Replace thermocouple
7. Replace control valve
OBSERVED PROBLEM
When ignitor button is pressed, there is no
spark at ODS/pilot
When ignitor button is pressed, there is
spark at ODS/pilot but no ignition
ODS/pilot lights but flame goes out when
control knob is released
www.desatech.com
Note:
For additional help, visit DESA
International’s Technical Service web
site at www.desatech.com.
Note:
All troubleshooting items are listed in
order of operation.
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