Aastra Ascotel IntelliGate 2065 System Manual

Type
System Manual
A150
A300
2025
2045
2065
Ascotel® IntelliGate® Communications Systems
System Functions and Features as of I7.9
System Manual
System Functions and Features as of I7.9
2
syd-0200/3.0 – I7.9 – 11.2009
1 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1. 1 About the products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
1. 2 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
2 Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2. 1 Numbering Plan Identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
2. 2 The System's Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
2. 2. 1 Categories in the Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
2. 2. 2 Exchange Access Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
2. 2. 3 Category for abbreviated dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
2. 2. 4 Category for emergency number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
2. 2. 5 Category for internal users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
2. 2. 5. 1 Internal users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
2. 2. 5. 2 IP terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
2. 2. 5. 3 DECT terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
2. 2. 5. 4 GSM Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
2. 2. 5. 5 Virtual terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
2. 2. 5. 6 DCT terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
2. 2. 6 PISN users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
2. 2. 7 Separate Regional Prefix Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
2. 2. 8 Shared Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
2. 2. 9 PISN with different Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
3 Identification Elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
3. 1 Internal and External Ringing Patterns. . . . . . . . . . . . . . . . . . . . . . . . . . . .35
3. 2 Displaying Numbers (CLIP) and Names (CNIP) . . . . . . . . . . . . . . . . . . . .38
3. 2. 1 Displaying the CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
3. 3 CLIP with Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
3. 3. 1 Analysing and Editing the CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
3. 3. 2 Presentation of the CLIP on the Terminal . . . . . . . . . . . . . . . . . . . . . . . . .42
3. 3. 3 Replicating the Name Display in the PBX . . . . . . . . . . . . . . . . . . . . . . . . .43
3. 3. 4 Flow charts for name identification (CNIP) . . . . . . . . . . . . . . . . . . . . . . . .44
3. 4 CLIP with Outgoing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
3. 4. 1 Creating the CLIP in the PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
3. 4. 2 Entering a fixed CLIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
3. 4. 3 Suppressing CLIP / COLP (CLIR / COLR) . . . . . . . . . . . . . . . . . . . . . . . . . . .47
3. 4. 4 CLIP flowcharts for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
3. 4. 5 CLIP Display with a Virtual Network PISN User . . . . . . . . . . . . . . . . . . . .50
Content
System Functions and Features as of I7.9
3
syd-0200/3.0 – I7.9 – 11.2009
3. 5 Display for Call Forwarding Unconditional . . . . . . . . . . . . . . . . . . . . . . . 50
3. 5. 1 Information displayed to the called user . . . . . . . . . . . . . . . . . . . . . . . . . 51
3. 5. 1. 1 Outgoing call with local call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 51
3. 5. 1. 2 Incoming call with CDE overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
3. 5. 1. 3 Incoming call that is already redirected . . . . . . . . . . . . . . . . . . . . . . . . . . 52
3. 5. 2 Information displayed to the calling user . . . . . . . . . . . . . . . . . . . . . . . . 52
3. 5. 2. 1 Incoming call with local call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 53
3. 5. 2. 2 Incoming call with CDE overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
3. 5. 2. 3 Outgoing call with non-local redirection . . . . . . . . . . . . . . . . . . . . . . . . . 53
3. 6 CLIP / COLP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3. 6. 1 users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3. 6. 2 PISN users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3. 6. 3 Trunk groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3. 6. 4 CLIP/CLIR settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3. 6. 5 Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3. 7 Examples of CLIP Displays in the PISN. . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3. 7. 1 PISN-Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
3. 7. 2 Outgoing Calls to the Public Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
3. 7. 3 Incoming calls from the public network. . . . . . . . . . . . . . . . . . . . . . . . . . 66
3. 7. 4 CLIP format for transit connections in networks . . . . . . . . . . . . . . . . . . 69
3. 8 CLIP on analogue exchange accesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4 Routing elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
4. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
4. 2 Trunk groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
4. 2. 1 Trunk Groups of Network Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
4. 2. 2 Routing Functions of the Trunk Group for Incoming Calls . . . . . . . . 78
4. 2. 3 Trunk Group Identification Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
4. 2. 4 Other Trunk Group Functions and Settings . . . . . . . . . . . . . . . . . . . . . . 78
4. 3 Route. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
4. 3. 1 The Route’s Routing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
4. 3. 2 Routing an Outgoing Call to a Trunk Group . . . . . . . . . . . . . . . . . . . . . . 82
4. 3. 3 Other Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . 83
4. 4 Direct Dialling Plan (DDI plan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
4. 5 Call Distribution Element (CDE). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
4. 5. 1 Call destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
4. 5. 2 Routing Functions for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
4. 5. 3 Routing Functions for Outgoing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
4. 5. 4 Other Functions and Settings of the CDE . . . . . . . . . . . . . . . . . . . . . . . . 96
4. 6 Switch Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
4. 7 User Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
4. 7. 1 Ordinary user groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
System Functions and Features as of I7.9
4
syd-0200/3.0 – I7.9 – 11.2009
4. 7. 1. 1 Elements of a User Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
4. 7. 1. 2 Call distribution in the member group. . . . . . . . . . . . . . . . . . . . . . . . . . 104
4. 7. 2 Large user groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
4. 7. 3 User Groups for Voice Mail and Other Applications . . . . . . . . . . . . . 110
4. 7. 3. 1 User Groups 14, 15 and 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
4. 7. 3. 2 User group 14, 15 and 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
4. 7. 3. 3 User groups 30 - 99 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
4. 7. 3. 4 Application example for a user group . . . . . . . . . . . . . . . . . . . . . . . . . . 112
4. 8 User Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
4. 8. 1 Routing Functions for Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 114
4. 8. 2 Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 114
4. 9 Operator Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4. 9. 1 Routing Functions for Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4. 9. 2 Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 118
4. 9. 3 Two-company system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
4. 9. 4 Capolinea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
4. 10 General bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
4. 11 Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
4. 11. 1 Using Terminals as Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
4. 11. 2 KT lines and Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
4. 11. 3 Incoming Calls via a KT Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
4. 11. 4 Outgoing Calls via a KT Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
4. 11. 4. 1 Application Examples for Key Telephones . . . . . . . . . . . . . . . . . . . . . . 130
4. 11. 4. 2 Destination KT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
4. 12 ACD Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
5 Call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
5. 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
5. 2 Internal traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
5. 2. 1 Internal Destinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
5. 2. 2 Dialling internal destinations via external call numbers . . . . . . . . . 138
5. 2. 3 Internal Digit Barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
5. 2. 4 Internal ringing duration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
5. 3 Incoming Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
5. 3. 1 Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
5. 3. 1. 1 Call from the Public Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
5. 3. 1. 2 Call from the Private Leased-Line Network. . . . . . . . . . . . . . . . . . . . . . 146
5. 3. 1. 3 Personal call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
5. 3. 2 Call Forwarding Unconditional if no answer . . . . . . . . . . . . . . . . . . . . 149
5. 3. 2. 1 CDE Alternative Destinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
5. 3. 2. 2 Default diversions per user. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
5. 3. 3 Response if busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
System Functions and Features as of I7.9
5
syd-0200/3.0 – I7.9 – 11.2009
5. 3. 3. 1 Response if the call destination is busy . . . . . . . . . . . . . . . . . . . . . . . . . 152
5. 3. 3. 2 Forwarding a call if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
5. 3. 3. 3 Not Forwarding a Call if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
5. 3. 3. 4 Release Destination if Incoming Dialling is Incomplete . . . . . . . . . . 156
5. 3. 4 Response if unobtainable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
5. 3. 5 Emergency Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
5. 3. 5. 1 Routing if the Call Destination is busy. . . . . . . . . . . . . . . . . . . . . . . . . . . 159
5. 3. 5. 2 Release Destination if Dialling is Incomplete . . . . . . . . . . . . . . . . . . . . 160
5. 4 Automatic reject of collect calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
5. 5 Outgoing traffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
5. 5. 1 Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
5. 5. 2 Digit Barring Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
5. 5. 3 Call to the Public Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
5. 5. 3. 1 Routing the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
5. 5. 3. 2 Call to the public Network via a Key Telephone . . . . . . . . . . . . . . . . . 172
5. 5. 3. 3 Call to the public Network via an Operator Console . . . . . . . . . . . . . 173
5. 5. 3. 4 Call to a virtual Network PISN User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
5. 5. 3. 5 Exchange access authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
5. 5. 3. 6 Priority exchange allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
5. 5. 4 Call to the private Leased-Line Network . . . . . . . . . . . . . . . . . . . . . . . . 177
5. 5. 5 Call to a DSS1 Terminal equipment on the S Bus (DDO). . . . . . . . . . 179
5. 6 Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
5. 6. 1 Direct or indirect Selection of the Network Provider . . . . . . . . . . . . . 181
5. 6. 2 LCR function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
5. 6. 3 Allocating the Internal Routing Table (LCR Table) . . . . . . . . . . . . . . . 185
5. 6. 4 Selecting the Network Provider (Routing Tables) . . . . . . . . . . . . . . . . 188
5. 6. 4. 1 Time zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
5. 6. 4. 2 Alternative Routing (Fallback Routing). . . . . . . . . . . . . . . . . . . . . . . . . . 189
5. 6. 4. 3 Restricted scope of performance by a Network Provider. . . . . . . . . 190
5. 6. 5 Conversion and Routing (Network Provider Table) . . . . . . . . . . . . . . 191
5. 6. 6 Bypassing LCR manually (Forced Routing) . . . . . . . . . . . . . . . . . . . . . . 194
5. 6. 7 LCR with Key Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
5. 6. 8 LCR in the private Leased-line Network . . . . . . . . . . . . . . . . . . . . . . . . . 195
5. 6. 9 Call logging and Data Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
5. 6. 10 Examples of LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
5. 6. 11 Higher-Level LCR Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
5. 7 Exchange-to-Exchange Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
5. 7. 1 Exchange-to-Exchange Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
5. 7. 1. 1 Setting up Exchange-to-Exchange Connections. . . . . . . . . . . . . . . . . 200
5. 7. 1. 2 Clearing down Exchange-to-Exchange Connections . . . . . . . . . . . . 201
5. 7. 1. 3 Possible Exchange-to-Exchange Connections . . . . . . . . . . . . . . . . . . . 203
System Functions and Features as of I7.9
6
syd-0200/3.0 – I7.9 – 11.2009
5. 7. 2 Transferring Call Forwarding Unconditional to the Exchange. . . . 206
5. 7. 3 Three-Party Connections in the Exchange . . . . . . . . . . . . . . . . . . . . . . 209
5. 8 Transit Routing in the Private Leased-Line Network . . . . . . . . . . . . . 212
5. 8. 1 From the Public Network to the Private Leased-Line Network . . . 213
5. 8. 2 From the private leased-line network into the public network. . . 217
5. 8. 3 From the private leased-line network into the private
leased-line network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
5. 9 Testing overflow routing in the PISN . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
5. 9. 1 Overflow routing within the private leased-line network . . . . . . . . 223
5. 9. 2 Overflow routing via the public network . . . . . . . . . . . . . . . . . . . . . . . 224
5. 10 Break-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
6 Data services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
6. 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
6. 2 Data-service connections and destination tables. . . . . . . . . . . . . . . . 232
6. 3 Routing in the private leased-line network. . . . . . . . . . . . . . . . . . . . . . 236
6. 4 User-to-user signalling (UUS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
6. 5 X.25 in the D channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
7 Call logging (CL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
7. 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
7. 2 Individual charge counting or ICC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
7. 2. 1 Cumulative counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
7. 2. 2 Surcharge calculator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
7. 2. 3 ICC reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
7. 3 Call logging for outgoing calls (OCL) . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
7. 3. 1 General OCL settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
7. 3. 2 Surcharge calculator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
7. 3. 3 Data protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
7. 3. 4 Cost centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
7. 3. 5 Charge management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
7. 4 Call logging for incoming calls (ICL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
7. 5 Call data output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
7. 5. 1 Interface configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
7. 5. 2 Output types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
7. 6 Printer faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
7. 7 Output formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
7. 7. 1 Structure of the PC5 output format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
7. 7. 2 Data fields of the PC format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
7. 7. 2. 1 Explanation of the data fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
7. 7. 3 Examples of the PC5 output on a stand-alone PBX . . . . . . . . . . . . . . 277
7. 7. 3. 1 Outgoing calls to the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
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7. 7. 3. 2 Incoming calls from the public network. . . . . . . . . . . . . . . . . . . . . . . . . 278
7. 7. 4 Examples of PC5 output in a PISN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
7. 7. 5 Protocol format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
7. 7. 6 Individual receipt format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
7. 7. 7 Output formats PC1 to PC4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
7. 7. 7. 1 PC1 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
7. 7. 7. 2 PC2 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
7. 7. 7. 3 PC3 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
7. 7. 7. 4 PC4 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
8 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
8. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
8. 1. 1 Description categories and terminology . . . . . . . . . . . . . . . . . . . . . . . . 302
8. 1. 2 Information on the system terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
8. 1. 3 Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
8. 2 Network services, authorizations and operation. . . . . . . . . . . . . . . . . 305
8. 2. 1 ISDN services supported by the system . . . . . . . . . . . . . . . . . . . . . . . . . 305
8. 2. 1. 1 External services and internal features . . . . . . . . . . . . . . . . . . . . . . . . . . 305
8. 2. 1. 2 ISDN supplementary services supported. . . . . . . . . . . . . . . . . . . . . . . . 307
8. 2. 2 Notifications supported by the system. . . . . . . . . . . . . . . . . . . . . . . . . . 309
8. 2. 3 SIP-RFC supported by Ascotel® IntelliGate® . . . . . . . . . . . . . . . . . . . . . 310
8. 2. 4 Features in the private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
8. 2. 4. 1 Networking with QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
8. 2. 4. 2 Virtual Networking in the ISDN Network . . . . . . . . . . . . . . . . . . . . . . . . 312
8. 2. 5 Features in the up-circuit PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
8. 2. 6 Features operated via QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
8. 2. 6. 1 User-unrelated features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
8. 2. 6. 2 User-related features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
8. 2. 7 User-related authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
8. 2. 8 Exchange access authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
8. 2. 9 Operating the features on the terminal . . . . . . . . . . . . . . . . . . . . . . . . . 316
8. 2. 9. 1 Feature activation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
8. 2. 9. 2 Configurable keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
8. 2. 10 Languages supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
8. 3 One Number user concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
8. 4 Call Forwarding Unconditional functions . . . . . . . . . . . . . . . . . . . . . . . 324
8. 4. 1 Call Forwarding Unconditional (CFU) . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
8. 4. 1. 1 Call Forwarding Unconditional to exchange . . . . . . . . . . . . . . . . . . . . 327
8. 4. 1. 2 Wait for connection setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
8. 4. 1. 3 Examples of Call Forwarding Unconditional. . . . . . . . . . . . . . . . . . . . . 328
8. 4. 2 Follow me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
8. 4. 3 Call Forwarding on No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
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8. 4. 4 Deflecting a call during the ringing phase (CD) . . . . . . . . . . . . . . . . . 335
8. 4. 5 Reject call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
8. 4. 6 Twin Mode / Twin Comfort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
8. 4. 7 Do not disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
8. 4. 8 Proxy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
8. 4. 9 DECT Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
8. 4. 9. 1 DECT Follow Me in a Network with 2, 3 or 4 Systems . . . . . . . . . . . . 344
8. 5 Connections involving several users. . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
8. 5. 1 Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
8. 5. 2 Hold (enquiry call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
8. 5. 3 Enquiry call with return to initial call. . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
8. 5. 4 Brokering (switching back and forth between two calls). . . . . . . . . 352
8. 5. 5 Three-party conference from an enquiry call. . . . . . . . . . . . . . . . . . . . 354
8. 5. 6 Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
8. 5. 7 Call transfer (switching) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
8. 5. 7. 1 Call transfer with prior notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
8. 5. 7. 2 Call transfer without prior notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
8. 5. 7. 3 Call transfer if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
8. 5. 8 Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
8. 5. 9 Call acceptance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
8. 6 Added features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
8. 6. 1 Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
8. 6. 1. 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
8. 6. 1. 2 Voice Mail Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
8. 6. 1. 3 Operation of the Voice Mail functions . . . . . . . . . . . . . . . . . . . . . . . . . . 371
8. 6. 1. 4 Audio guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
8. 6. 1. 5 Auto-Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
8. 6. 1. 6 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
8. 6. 1. 7 Access concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377
8. 6. 1. 8 System configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
8. 6. 1. 9 Prefix Dialling Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
8. 6. 1. 10 Suffix dialling procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
8. 6. 1. 11 Voice Mail System AVS 5150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
8. 6. 2 Name selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
8. 6. 3 End-of-selection signal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
8. 6. 4 Call waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
8. 6. 5 Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
8. 6. 6 Silent intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
8. 6. 7 Announcement to one or more users. . . . . . . . . . . . . . . . . . . . . . . . . . . 397
8. 6. 8 Charge recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
8. 6. 9 duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
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8. 6. 10 Fetch call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
8. 6. 11 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
8. 6. 12 Sending and reading text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
8. 6. 13 Message function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
8. 6. 14 Leave message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
8. 6. 15 Standard texts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
8. 6. 16 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
8. 6. 16. 1 Local call parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
8. 6. 16. 2 Central call parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
8. 6. 16. 3 Call parking function of the key telephone. . . . . . . . . . . . . . . . . . . . . . 417
8. 6. 16. 4 Call parking function on the operator console . . . . . . . . . . . . . . . . . . 418
8. 6. 17 Callback if user busy / free. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
8. 6. 17. 1 Callback if user busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
8. 6. 17. 2 Callback to free user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
8. 6. 17. 3 Wait until free. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422
8. 6. 18 Team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423
8. 6. 19 Locking and unlocking terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
8. 6. 19. 1 Locking / unlocking terminals (telephone lock) . . . . . . . . . . . . . . . . . 426
8. 6. 19. 2 Unlocking the terminal for each call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
8. 6. 20 Making calls with your own settings on a third-party telephone . 430
8. 6. 21 Private calls with PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431
8. 6. 22 Appointment call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433
8. 6. 23 Acceptance of a call or data connection: . . . . . . . . . . . . . . . . . . . . . . . . 435
8. 6. 23. 1 Preliminaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435
8. 6. 23. 2 Accepting the connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
8. 6. 24 Take (call acceptance). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438
8. 6. 25 Fast Take (call acceptance) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
8. 6. 26 Room monitoring (Baby surveillance). . . . . . . . . . . . . . . . . . . . . . . . . . . 441
8. 6. 26. 1 Detailed Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442
8. 6. 26. 2 Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442
8. 6. 26. 3 Active room monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443
8. 6. 26. 4 Passive room monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
8. 7 Special features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446
8. 7. 1 Coded ringing on general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446
8. 7. 1. 1 Answering general bell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448
8. 7. 1. 2 General Bell on an Analogue terminal interface a/b . . . . . . . . . . . . . 449
8. 7. 2 Courtesy Service (announcement prior to answering) . . . . . . . . . . . 450
8. 7. 3 Clear configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457
8. 7. 4 LCR Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458
8. 7. 5 Emergency numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459
8. 7. 6 Suppression of the call number display . . . . . . . . . . . . . . . . . . . . . . . . . 461
System Functions and Features as of I7.9
10
syd-0200/3.0 – I7.9 – 11.2009
8. 7. 7 Recording malicious calls (MCID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463
8. 7. 8 User group: Logging in and logging out . . . . . . . . . . . . . . . . . . . . . . . . 465
8. 7. 9 Home alone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467
8. 7. 10 Switching switch groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
8. 7. 11 Controlling relays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470
8. 7. 12 Door function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
8. 7. 12. 1 Door bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
8. 7. 12. 2 Opening doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474
8. 7. 12. 3 Dial door intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476
8. 7. 13 System time and system date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478
8. 8 Remote control features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480
8. 8. 1 Remote controlling features from within the system . . . . . . . . . . . . 482
8. 8. 2 Remote controlling features from outside the system . . . . . . . . . . . 483
8. 8. 3 Time-controlled functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486
8. 9 Hotel function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488
8. 9. 1 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488
8. 9. 2 Room-to-room traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489
8. 9. 3 Room status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490
8. 9. 4 Wake-up call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490
8. 9. 5 Phone booth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491
8. 9. 6 Menu and operating concept with AIMS. . . . . . . . . . . . . . . . . . . . . . . . 495
8. 9. 7 Hotel management systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495
8. 10 Message and Alarm Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496
8. 10. 1 Internal messaging system for system terminals . . . . . . . . . . . . . . . . 496
8. 10. 2 Expanded messaging system with 9d handsets . . . . . . . . . . . . . . . . . 497
8. 10. 3 External messaging and alarm systems . . . . . . . . . . . . . . . . . . . . . . . . . 497
8. 10. 3. 1 Message handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498
8. 10. 3. 2 Alarm handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499
8. 10. 3. 3 Connection via V.24 with ATPC1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500
8. 10. 3. 4 Connection via V.24 / Ethernet with ATAS . . . . . . . . . . . . . . . . . . . . . . 502
8. 10. 3. 5 Interface descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504
8. 11 Connection of third-party equipments . . . . . . . . . . . . . . . . . . . . . . . . . 506
8. 11. 1 Ascotel® Mobility Interface (AMI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506
9 Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508
System Functions and Features as of I7.9
Safety Information 11
syd-0200/3.0 – I7.9 – 11.2009
1 Safety Information
This chapter provides you with information about Ascotel® IntelliGate® products and
the symbols used in this document.
1. 1 About the products
Purpose and function
Ascotel® IntelliGate® is an open, modular and comprehensive communication sys-
tem that comprises the IP PBX, a multitude of expansion cards and modules, and a
complete series of system terminals including IP system terminals.
The system and all its parts were designed to cover the full spectrum of communi-
cation requirements of businesses and organizations using a single convenient so-
lution. The individual parts of the system as a whole are coordinated and must not
be used for other purposes or replaced by outside parts (unless for the connection
of other approved networks, applications and terminals to the interfaces provided
specially for that purpose).
Data protection
Unencrypted phone calls made in the IP network can be recorded and played back
by anyone with the right resources. You should therefore prioritise the use of sepa-
rate leased lines for WAN links or encrypt the IP packets, for instance using VPN (Vir-
tual Private Network).
Trademarks
Ascotel® and IntelliGate® are registered trademarks of Aastra Technologies Limited.
All other trademarks are trademarks of their respective proprietors.
System Functions and Features as of I7.9
12 Safety Information
syd-0200/3.0 – I7.9 – 11.2009
User information
Your system and individual components ship with safety instructions, product in-
formation and (quick) users guides. Other device-specific information may also be
supplied. You can find these documents and up-to-date versions of all the system
manuals available for this system at http://www.aastra.com/docfinder. More infor-
mation on your device can be found at http://www.aastra.com or in your dealers
documentation and homepage.
It is your responsibility to acquaint yourself with the functional scope, operation
and proper use of both the system and its components.
Check to ensure that you have all the user information available for your device,
that it corresponds to your version of the system and its components, and that it
is up-to-date.
Read the user information carefully before configuring your system and putting
it into operation.
Keep the user information at hand and refer to it whenever you are in doubt
about how to operate the system or its components.
If you pass on your system or its components to others, make sure you enclose
the accompanying user information.
Exclusion of Liability
Ascotel® IntelliGate® was manufactured in accordance with ISO 9001 quality guide-
lines. The relevant user information has been compiled with the utmost care. The
functions of the product and of all part products have been checked and released
as a result of extensive approval tests. Nonetheless errors cannot be entirely ex-
cluded. The manufacturers shall not be liable for any direct or indirect damage that
may be caused by incorrect handling, improper use, or any other faulty behaviour
on the part of a product. Potential areas of particular risk are signalled in the appro-
priate sections of the user information. Liability for loss of profit shall be excluded
in any case.
System Functions and Features as of I7.9
Safety Information 13
syd-0200/3.0 – I7.9 – 11.2009
1. 2 About this document
This document describes the system functions and features of both Ascotel® Intelli-
Gate® 2025/2045/2065 and Ascotel® IntelliGate® 150/300. It is intended for plan-
ners, installers and system managers of telephone installations. A basic knowledge
of telephony, in particular of ISDN and IP technology, is required to understand the
content of the System Manual.
The installation, configuration, expansion stages and system limits, the operation
and maintenance, the DECT planning, the descriptions of interfaces and system
terminals as well as the possibilities for networking several systems into a private
network (PISN) or an Ascotel® IntelliGate® Net (AIN) are not part of this Manual.
They are described in separate documents.
The System Manual is available only in electronic form as a document in Acrobat
Reader format, and can be printed out. Navigation in PDF format is based on the
bookmarks, table of contents, cross references and index. All these navigation aids
are linked, i.e. a mouse click takes you directly to the corresponding places in the
Manual. We have also ensured that the page numbering in the PDF navigation cor-
responds to the page numbering of the Manual, making it much easier to jump to a
particular page.
Referenced menu entries and parameters appearing on terminal displays or in
AIMS (Ascotel® Information Management System) are highlighted in italics and in
colour for a clearer orientation.
Document information
Document number: syd-0200
Document version: 3.0
Valid for systems as of: I7.9
© 11.2009
Download document:
https://pbxweb.aastra.com/doc_finder/DocFinder/syd-0200_en.pdf?get&DNR=syd-0200
System Functions and Features as of I7.9
14 Safety Information
syd-0200/3.0 – I7.9 – 11.2009
Safety Considerations
Special hazard alert messages with pictograms are used to signal areas of particular
risk to people or equipment.
Hazard
Failure to observe information identified in this way can put people and
hardware at risk through electrical shock or short-circuits respectively.
Warning
Failure to observe information identified in this way can cause a defect to
the product or to a module.
Warning
Failure to observe information identified in this way can lead to damage
caused by electrostatic discharge.
General Considerations
Special symbols for additional information and document references.
Note
Failure to observe information identified in this way can lead to equip-
ment faults or malfunctions or affect the performance of the system.
Tip
Additional information on the handling or alternative operation of equip-
ment.
See also
Reference to other chapters within the document or to other documents.
Ascotel® IntelliGate® Net:
Particularities that have to be observed in an AIN.
System Functions and Features as of I7.9
Numbering Plan 15
syd-0200/3.0 – I7.9 – 11.2009
2Numbering Plan
This Chapter features the different types of internal and external numbering plans
available in the various systems. It explains the differences between internal numbering
plans for the private network and external numbering plans for the public network. It
tells you what you need to know when creating numbering plans for each particular
network.
2. 1 Numbering Plan Identifiers
The numbering plan is used to analyse numbers and allocate them to an addressa-
ble destination. Two types of numbering plans (Numbering Plan Identification, NPI)
are relevant to the system:
The public network uses numbering plan identifier E.164, which is defined and
standardized by the ITU-T.
Private networks use numbering plan identifier PNP (Private Numbering Plan).
The internal numbering plan of a PBX or PINX is also of the PNP type, as is the
private numbering plan supplied by the public network provider.
PINX 3 is a virtual PINX (Centrex)
1)
Fig. 1 Numbering plan identifiers in the public network and in the PISN (in PINXs)
Numbers in a numbering plan are analysed with the aid of the Type Of Number (or TON).
1)
depends on the network provider
0).8¬ 0).8¬
%
0.0
0.0
0.0
0).8¬
HAZAAXXA
0).8¬
0.0
System Functions and Features as of I7.9
16 Numbering Plan
syd-0200/3.0 – I7.9 – 11.2009
Numbering Plan Identifier E.164
Numbering plan E.164 comprises the following types of number:
Tab. 1 E.164 types of number
[SN] User Number
[NDC] National Destination Code
[CC] Country Code
[NP] National Prefix
[IP] International Prefix
The national and international prefixes (in Switzerland 0 for national and 00 for in-
ternational long-distance traffic) are not part of the type of number. Prefix digits are
sometimes also referred to as trunk prefixes.
Type Of Number Structure Example
users [SN] 624 11 11
National [NDC] [SN] 32 624 11 11
International [CC] [NDC] [SN] 41 32 624 11 11
Unknown [NP] [NDC] [SN] 032 624 11 11
[IP] [CC] [NDC] [SN] 0041 32 624 11 11
System Functions and Features as of I7.9
Numbering Plan 17
syd-0200/3.0 – I7.9 – 11.2009
PNP Numbering Plan Identifier
The PNP numbering plan comprises the following types of number:
Tab. 2 PNP types of number
[RIN] Regional Intern Number: all destination numbers within a Level 0 region
[RP1] Regional Prefix 1: Prefix for a Level 1 region
[RP2] Regional Prefix 2: Prefix for a Level 2 region
Fig. 2 Levels as per PNP definition
Type Of Number Structure Example
Level 0 [RIN] 1313
Level 1 [RP1] [RIN] 60 1313
Level 2
1)
1)
The system supports private networks up to and with Level 1
[RP2] [RP1] [RIN] 62 60 1313
-FWFM
-FWFM
-FWFM
-FWFM
-FWFM



System Functions and Features as of I7.9
18 Numbering Plan
syd-0200/3.0 – I7.9 – 11.2009
2. 2 The System's Numbering Plan
The system's internal numbering plan is the numbering plan used for a stand-alone
PBX or a PINX in a private network. The numbers entered in the numbering plan are
used both to dial up call destinations in the PBX and to execute control functions..
Call destinations and functions are grouped into categories.
The internal numbering plan:
Assigns number ranges to the categories.
Allocates their numbers to call destinations and control functions, making them
obtainable and executable respectively.
As far as the call destination numbers are concerned, the system's numbering plan
is a PNP-type numbering plan.
2. 2. 1 Categories in the Numbering Plan
The allocation of categories to numbers and number ranges can be freely config-
ured, provided a number of rules are observed. Initialization values vary from coun-
try to country.
Rules for an Internal Numbering Plan
Numbers are always interpreted starting from the left..
The various categories must be unequivocally separated through number alloca-
tion.. If, for example, the PC Operator has been allocated number 11, the numbers
11n cannot be allocated to any other categories. If, however, the PC Operator has
been allocated the number 111, the numbers 112 to 119 can be allocated other
categories.
Numbers within a category do not necessarily have to constitute a coherent range;
instead, they can be spread over the entire number range (e.g.: user 200, 404, 550,
551, ...). However, for the purposes of clarity, we recommend that you define coher-
ent ranges.
The number length is variable and can consist of 1 to 12 digits. Numbers with more
than 12 digits will be truncated from the right.
System Functions and Features as of I7.9
Numbering Plan 19
syd-0200/3.0 – I7.9 – 11.2009
Tab. 3 Categories in the system's numbering plan with allocated numbers
Category Number / Number Range
Name Explanation Number
1)
Number range Explanation
Exchange access, Busi-
ness
Call charges are added up on
the Business Telephony or
Business Data Service cumu-
lative counter.
0 <ext. call No.> Prefix, truncated
before dialling out
into the network
Exchange access, Private Call charges are added up on
the Private cumulative coun-
ter.
10 <ext. call No.> Prefix, truncated
before dialling out
into the network
Operator Console The PC Operator is stored
under this number
11
Emergency number This number is assigned an
emergency number destina-
tion under which three desti-
nation numbers are stored
(depending on the switch
group and switch position).
12 Up to 10 emer-
gency numbers
can be defined, all
of them assigned
the same emer-
gency number des-
tination.
Cost centre selection The call charges are explicitly
allocated to the selected cost
centre.
13 <CC No.>
<ext. call No.>
Prefix, truncated
together with the
CC No. before dial-
ling out into the
network
Internal users Internal users on the PBX.
The users are assigned one or
more terminals.
20 to n
2)
Route selection Routes the outgoing call via
the selected route
170 to n
3)
<ext. call No.> Prefix, truncated
before dialling out
into the network
Door intercom 1
4)
Selects the door intercom 851
Door intercom 2
5)
Selects the door intercom 852
Relay 1
4)
Freely connectable relay 853
Relay 2
4)
Freely connectable relay 854
Relay 3
4)
Freely connectable relay 855
Relay 4
6)
Freely connectable relay 856
User group User groups can be selected
internally, directly with these
numbers
860 to n
3)
Remote maintenance
access PPP
Selects the configuration
interface via PPP
898
Voice mail Internal number of the Basic/
Enterprise Voice Mail System.
To activate a mailbox a call is
rerouted to this number.
899 Only one Voice
Mail No. can be cre-
ated.
System Functions and Features as of I7.9
20 Numbering Plan
syd-0200/3.0 – I7.9 – 11.2009
Abbreviated dialling Other, user-definable num-
bers are stored under these
numbers
7000 to
7999
Call Distribution Ele-
ments
Call distribution elements
can be selected internally,
directly with these numbers
Not allo-
cated
PISN users Users on another PINX in the
PISN
Not allo-
cated
Separate Regional Prefix Level 1 prefix for region allo-
cation in the PISN
Not allo-
cated
Prefix, truncated
on detection
* substitute Substitute digit for pulse
dialling sets without *-key
Not allo-
cated
<Function
code>
1)
Initialization values for Switzerland
2)
Depends on the number of terminal interfaces installed. On the system 2065 the range is 200 to n.
3)
Depends on the system type
4)
Only if the OI-2DOOR card (20x5 system) is fitted or if the corresponding ODAB (A150/300) card(s) are fitted
5)
Only if the OI-2DOOR card (20x5 system) is fitted
6)
Only if the corresponding ODAB cards are fitted (A300)
Category Number / Number Range
Name Explanation Number
1)
Number range Explanation
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Aastra Ascotel IntelliGate 2065 System Manual

Type
System Manual

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