Aastra Ascotel IntelliGate 2065 System Manual

A150

A300

2025

2045

2065

Ascotel® IntelliGate® Communications Systems

System Functions and Features as of I7.9

System Manual

System Functions and Features as of I7.9

2

syd-0200/3.0 – I7.9 – 11.2009

1 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1. 1 About the products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

1. 2 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

2 Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2. 1 Numbering Plan Identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

2. 2 The System's Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

2. 2. 1 Categories in the Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

2. 2. 2 Exchange Access Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

2. 2. 3 Category for abbreviated dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

2. 2. 4 Category for emergency number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

2. 2. 5 Category for internal users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

2. 2. 5. 1 Internal users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

2. 2. 5. 2 IP terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

2. 2. 5. 3 DECT terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

2. 2. 5. 4 GSM Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

2. 2. 5. 5 Virtual terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

2. 2. 5. 6 DCT terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

2. 2. 6 PISN users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

2. 2. 7 Separate Regional Prefix Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

2. 2. 8 Shared Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

2. 2. 9 PISN with different Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

3 Identification Elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

3. 1 Internal and External Ringing Patterns. . . . . . . . . . . . . . . . . . . . . . . . . . . .35

3. 2 Displaying Numbers (CLIP) and Names (CNIP) . . . . . . . . . . . . . . . . . . . .38

3. 2. 1 Displaying the CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

3. 3 CLIP with Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

3. 3. 1 Analysing and Editing the CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

3. 3. 2 Presentation of the CLIP on the Terminal . . . . . . . . . . . . . . . . . . . . . . . . .42

3. 3. 3 Replicating the Name Display in the PBX . . . . . . . . . . . . . . . . . . . . . . . . .43

3. 3. 4 Flow charts for name identification (CNIP) . . . . . . . . . . . . . . . . . . . . . . . .44

3. 4 CLIP with Outgoing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

3. 4. 1 Creating the CLIP in the PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

3. 4. 2 Entering a fixed CLIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

3. 4. 3 Suppressing CLIP / COLP (CLIR / COLR) . . . . . . . . . . . . . . . . . . . . . . . . . . .47

3. 4. 4 CLIP flowcharts for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

3. 4. 5 CLIP Display with a Virtual Network PISN User . . . . . . . . . . . . . . . . . . . .50

Content

System Functions and Features as of I7.9

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3. 5 Display for Call Forwarding Unconditional . . . . . . . . . . . . . . . . . . . . . . . 50

3. 5. 1 Information displayed to the called user . . . . . . . . . . . . . . . . . . . . . . . . . 51

3. 5. 1. 1 Outgoing call with local call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 51

3. 5. 1. 2 Incoming call with CDE overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

3. 5. 1. 3 Incoming call that is already redirected . . . . . . . . . . . . . . . . . . . . . . . . . . 52

3. 5. 2 Information displayed to the calling user . . . . . . . . . . . . . . . . . . . . . . . . 52

3. 5. 2. 1 Incoming call with local call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 53

3. 5. 2. 2 Incoming call with CDE overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

3. 5. 2. 3 Outgoing call with non-local redirection . . . . . . . . . . . . . . . . . . . . . . . . . 53

3. 6 CLIP / COLP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

3. 6. 1 users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3. 6. 2 PISN users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

3. 6. 3 Trunk groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

3. 6. 4 CLIP/CLIR settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

3. 6. 5 Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

3. 7 Examples of CLIP Displays in the PISN. . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

3. 7. 1 PISN-Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

3. 7. 2 Outgoing Calls to the Public Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

3. 7. 3 Incoming calls from the public network. . . . . . . . . . . . . . . . . . . . . . . . . . 66

3. 7. 4 CLIP format for transit connections in networks . . . . . . . . . . . . . . . . . . 69

3. 8 CLIP on analogue exchange accesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

4 Routing elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

4. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

4. 2 Trunk groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

4. 2. 1 Trunk Groups of Network Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

4. 2. 2 Routing Functions of the Trunk Group for Incoming Calls . . . . . . . . 78

4. 2. 3 Trunk Group Identification Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

4. 2. 4 Other Trunk Group Functions and Settings . . . . . . . . . . . . . . . . . . . . . . 78

4. 3 Route. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

4. 3. 1 The Route’s Routing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

4. 3. 2 Routing an Outgoing Call to a Trunk Group . . . . . . . . . . . . . . . . . . . . . . 82

4. 3. 3 Other Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . 83

4. 4 Direct Dialling Plan (DDI plan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

4. 5 Call Distribution Element (CDE). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

4. 5. 1 Call destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

4. 5. 2 Routing Functions for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

4. 5. 3 Routing Functions for Outgoing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

4. 5. 4 Other Functions and Settings of the CDE . . . . . . . . . . . . . . . . . . . . . . . . 96

4. 6 Switch Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

4. 7 User Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

4. 7. 1 Ordinary user groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

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4. 7. 1. 1 Elements of a User Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

4. 7. 1. 2 Call distribution in the member group. . . . . . . . . . . . . . . . . . . . . . . . . . 104

4. 7. 2 Large user groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

4. 7. 3 User Groups for Voice Mail and Other Applications . . . . . . . . . . . . . 110

4. 7. 3. 1 User Groups 14, 15 and 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

4. 7. 3. 2 User group 14, 15 and 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

4. 7. 3. 3 User groups 30 - 99 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

4. 7. 3. 4 Application example for a user group . . . . . . . . . . . . . . . . . . . . . . . . . . 112

4. 8 User Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

4. 8. 1 Routing Functions for Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 114

4. 8. 2 Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 114

4. 9 Operator Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

4. 9. 1 Routing Functions for Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 116

4. 9. 2 Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 118

4. 9. 3 Two-company system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

4. 9. 4 Capolinea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

4. 10 General bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

4. 11 Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

4. 11. 1 Using Terminals as Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

4. 11. 2 KT lines and Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

4. 11. 3 Incoming Calls via a KT Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

4. 11. 4 Outgoing Calls via a KT Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

4. 11. 4. 1 Application Examples for Key Telephones . . . . . . . . . . . . . . . . . . . . . . 130

4. 11. 4. 2 Destination KT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

4. 12 ACD Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

5 Call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

5. 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

5. 2 Internal traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

5. 2. 1 Internal Destinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

5. 2. 2 Dialling internal destinations via external call numbers . . . . . . . . . 138

5. 2. 3 Internal Digit Barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

5. 2. 4 Internal ringing duration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

5. 3 Incoming Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

5. 3. 1 Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

5. 3. 1. 1 Call from the Public Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

5. 3. 1. 2 Call from the Private Leased-Line Network. . . . . . . . . . . . . . . . . . . . . . 146

5. 3. 1. 3 Personal call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

5. 3. 2 Call Forwarding Unconditional if no answer . . . . . . . . . . . . . . . . . . . . 149

5. 3. 2. 1 CDE Alternative Destinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

5. 3. 2. 2 Default diversions per user. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

5. 3. 3 Response if busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

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5. 3. 3. 1 Response if the call destination is busy . . . . . . . . . . . . . . . . . . . . . . . . . 152

5. 3. 3. 2 Forwarding a call if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

5. 3. 3. 3 Not Forwarding a Call if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

5. 3. 3. 4 Release Destination if Incoming Dialling is Incomplete . . . . . . . . . . 156

5. 3. 4 Response if unobtainable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

5. 3. 5 Emergency Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

5. 3. 5. 1 Routing if the Call Destination is busy. . . . . . . . . . . . . . . . . . . . . . . . . . . 159

5. 3. 5. 2 Release Destination if Dialling is Incomplete . . . . . . . . . . . . . . . . . . . . 160

5. 4 Automatic reject of collect calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

5. 5 Outgoing traffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

5. 5. 1 Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

5. 5. 2 Digit Barring Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

5. 5. 3 Call to the Public Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

5. 5. 3. 1 Routing the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

5. 5. 3. 2 Call to the public Network via a Key Telephone . . . . . . . . . . . . . . . . . 172

5. 5. 3. 3 Call to the public Network via an Operator Console . . . . . . . . . . . . . 173

5. 5. 3. 4 Call to a virtual Network PISN User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

5. 5. 3. 5 Exchange access authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

5. 5. 3. 6 Priority exchange allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

5. 5. 4 Call to the private Leased-Line Network . . . . . . . . . . . . . . . . . . . . . . . . 177

5. 5. 5 Call to a DSS1 Terminal equipment on the S Bus (DDO). . . . . . . . . . 179

5. 6 Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

5. 6. 1 Direct or indirect Selection of the Network Provider . . . . . . . . . . . . . 181

5. 6. 2 LCR function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

5. 6. 3 Allocating the Internal Routing Table (LCR Table) . . . . . . . . . . . . . . . 185

5. 6. 4 Selecting the Network Provider (Routing Tables) . . . . . . . . . . . . . . . . 188

5. 6. 4. 1 Time zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

5. 6. 4. 2 Alternative Routing (Fallback Routing). . . . . . . . . . . . . . . . . . . . . . . . . . 189

5. 6. 4. 3 Restricted scope of performance by a Network Provider. . . . . . . . . 190

5. 6. 5 Conversion and Routing (Network Provider Table) . . . . . . . . . . . . . . 191

5. 6. 6 Bypassing LCR manually (Forced Routing) . . . . . . . . . . . . . . . . . . . . . . 194

5. 6. 7 LCR with Key Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

5. 6. 8 LCR in the private Leased-line Network . . . . . . . . . . . . . . . . . . . . . . . . . 195

5. 6. 9 Call logging and Data Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

5. 6. 10 Examples of LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

5. 6. 11 Higher-Level LCR Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

5. 7 Exchange-to-Exchange Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

5. 7. 1 Exchange-to-Exchange Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

5. 7. 1. 1 Setting up Exchange-to-Exchange Connections. . . . . . . . . . . . . . . . . 200

5. 7. 1. 2 Clearing down Exchange-to-Exchange Connections . . . . . . . . . . . . 201

5. 7. 1. 3 Possible Exchange-to-Exchange Connections . . . . . . . . . . . . . . . . . . . 203

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5. 7. 2 Transferring Call Forwarding Unconditional to the Exchange. . . . 206

5. 7. 3 Three-Party Connections in the Exchange . . . . . . . . . . . . . . . . . . . . . . 209

5. 8 Transit Routing in the Private Leased-Line Network . . . . . . . . . . . . . 212

5. 8. 1 From the Public Network to the Private Leased-Line Network . . . 213

5. 8. 2 From the private leased-line network into the public network. . . 217

5. 8. 3 From the private leased-line network into the private

leased-line network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

5. 9 Testing overflow routing in the PISN . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

5. 9. 1 Overflow routing within the private leased-line network . . . . . . . . 223

5. 9. 2 Overflow routing via the public network . . . . . . . . . . . . . . . . . . . . . . . 224

5. 10 Break-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

6 Data services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

6. 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

6. 2 Data-service connections and destination tables. . . . . . . . . . . . . . . . 232

6. 3 Routing in the private leased-line network. . . . . . . . . . . . . . . . . . . . . . 236

6. 4 User-to-user signalling (UUS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

6. 5 X.25 in the D channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

7 Call logging (CL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

7. 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

7. 2 Individual charge counting or ICC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

7. 2. 1 Cumulative counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

7. 2. 2 Surcharge calculator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

7. 2. 3 ICC reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

7. 3 Call logging for outgoing calls (OCL) . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

7. 3. 1 General OCL settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

7. 3. 2 Surcharge calculator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

7. 3. 3 Data protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

7. 3. 4 Cost centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

7. 3. 5 Charge management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

7. 4 Call logging for incoming calls (ICL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

7. 5 Call data output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

7. 5. 1 Interface configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

7. 5. 2 Output types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

7. 6 Printer faults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

7. 7 Output formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

7. 7. 1 Structure of the PC5 output format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

7. 7. 2 Data fields of the PC format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

7. 7. 2. 1 Explanation of the data fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

7. 7. 3 Examples of the PC5 output on a stand-alone PBX . . . . . . . . . . . . . . 277

7. 7. 3. 1 Outgoing calls to the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

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7. 7. 3. 2 Incoming calls from the public network. . . . . . . . . . . . . . . . . . . . . . . . . 278

7. 7. 4 Examples of PC5 output in a PISN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

7. 7. 5 Protocol format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

7. 7. 6 Individual receipt format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

7. 7. 7 Output formats PC1 to PC4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

7. 7. 7. 1 PC1 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

7. 7. 7. 2 PC2 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

7. 7. 7. 3 PC3 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

7. 7. 7. 4 PC4 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

8 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

8. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

8. 1. 1 Description categories and terminology . . . . . . . . . . . . . . . . . . . . . . . . 302

8. 1. 2 Information on the system terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

8. 1. 3 Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

8. 2 Network services, authorizations and operation. . . . . . . . . . . . . . . . . 305

8. 2. 1 ISDN services supported by the system . . . . . . . . . . . . . . . . . . . . . . . . . 305

8. 2. 1. 1 External services and internal features . . . . . . . . . . . . . . . . . . . . . . . . . . 305

8. 2. 1. 2 ISDN supplementary services supported. . . . . . . . . . . . . . . . . . . . . . . . 307

8. 2. 2 Notifications supported by the system. . . . . . . . . . . . . . . . . . . . . . . . . . 309

8. 2. 3 SIP-RFC supported by Ascotel® IntelliGate® . . . . . . . . . . . . . . . . . . . . . 310

8. 2. 4 Features in the private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

8. 2. 4. 1 Networking with QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

8. 2. 4. 2 Virtual Networking in the ISDN Network . . . . . . . . . . . . . . . . . . . . . . . . 312

8. 2. 5 Features in the up-circuit PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

8. 2. 6 Features operated via QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

8. 2. 6. 1 User-unrelated features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

8. 2. 6. 2 User-related features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

8. 2. 7 User-related authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

8. 2. 8 Exchange access authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

8. 2. 9 Operating the features on the terminal . . . . . . . . . . . . . . . . . . . . . . . . . 316

8. 2. 9. 1 Feature activation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

8. 2. 9. 2 Configurable keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

8. 2. 10 Languages supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

8. 3 One Number user concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

8. 4 Call Forwarding Unconditional functions . . . . . . . . . . . . . . . . . . . . . . . 324

8. 4. 1 Call Forwarding Unconditional (CFU) . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

8. 4. 1. 1 Call Forwarding Unconditional to exchange . . . . . . . . . . . . . . . . . . . . 327

8. 4. 1. 2 Wait for connection setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

8. 4. 1. 3 Examples of Call Forwarding Unconditional. . . . . . . . . . . . . . . . . . . . . 328

8. 4. 2 Follow me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

8. 4. 3 Call Forwarding on No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

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8. 4. 4 Deflecting a call during the ringing phase (CD) . . . . . . . . . . . . . . . . . 335

8. 4. 5 Reject call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

8. 4. 6 Twin Mode / Twin Comfort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

8. 4. 7 Do not disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

8. 4. 8 Proxy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

8. 4. 9 DECT Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

8. 4. 9. 1 DECT Follow Me in a Network with 2, 3 or 4 Systems . . . . . . . . . . . . 344

8. 5 Connections involving several users. . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

8. 5. 1 Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

8. 5. 2 Hold (enquiry call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

8. 5. 3 Enquiry call with return to initial call. . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

8. 5. 4 Brokering (switching back and forth between two calls). . . . . . . . . 352

8. 5. 5 Three-party conference from an enquiry call. . . . . . . . . . . . . . . . . . . . 354

8. 5. 6 Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

8. 5. 7 Call transfer (switching) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

8. 5. 7. 1 Call transfer with prior notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

8. 5. 7. 2 Call transfer without prior notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

8. 5. 7. 3 Call transfer if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

8. 5. 8 Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

8. 5. 9 Call acceptance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

8. 6 Added features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

8. 6. 1 Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

8. 6. 1. 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

8. 6. 1. 2 Voice Mail Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370

8. 6. 1. 3 Operation of the Voice Mail functions . . . . . . . . . . . . . . . . . . . . . . . . . . 371

8. 6. 1. 4 Audio guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

8. 6. 1. 5 Auto-Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

8. 6. 1. 6 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

8. 6. 1. 7 Access concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

8. 6. 1. 8 System configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

8. 6. 1. 9 Prefix Dialling Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380

8. 6. 1. 10 Suffix dialling procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382

8. 6. 1. 11 Voice Mail System AVS 5150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

8. 6. 2 Name selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

8. 6. 3 End-of-selection signal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

8. 6. 4 Call waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

8. 6. 5 Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

8. 6. 6 Silent intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

8. 6. 7 Announcement to one or more users. . . . . . . . . . . . . . . . . . . . . . . . . . . 397

8. 6. 8 Charge recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

8. 6. 9 duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

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8. 6. 10 Fetch call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

8. 6. 11 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

8. 6. 12 Sending and reading text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

8. 6. 13 Message function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

8. 6. 14 Leave message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

8. 6. 15 Standard texts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

8. 6. 16 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

8. 6. 16. 1 Local call parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

8. 6. 16. 2 Central call parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

8. 6. 16. 3 Call parking function of the key telephone. . . . . . . . . . . . . . . . . . . . . . 417

8. 6. 16. 4 Call parking function on the operator console . . . . . . . . . . . . . . . . . . 418

8. 6. 17 Callback if user busy / free. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418

8. 6. 17. 1 Callback if user busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

8. 6. 17. 2 Callback to free user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

8. 6. 17. 3 Wait until free. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

8. 6. 18 Team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

8. 6. 19 Locking and unlocking terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

8. 6. 19. 1 Locking / unlocking terminals (telephone lock) . . . . . . . . . . . . . . . . . 426

8. 6. 19. 2 Unlocking the terminal for each call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

8. 6. 20 Making calls with your own settings on a third-party telephone . 430

8. 6. 21 Private calls with PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431

8. 6. 22 Appointment call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

8. 6. 23 Acceptance of a call or data connection: . . . . . . . . . . . . . . . . . . . . . . . . 435

8. 6. 23. 1 Preliminaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

8. 6. 23. 2 Accepting the connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437

8. 6. 24 Take (call acceptance). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

8. 6. 25 Fast Take (call acceptance) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

8. 6. 26 Room monitoring (Baby surveillance). . . . . . . . . . . . . . . . . . . . . . . . . . . 441

8. 6. 26. 1 Detailed Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

8. 6. 26. 2 Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

8. 6. 26. 3 Active room monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

8. 6. 26. 4 Passive room monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445

8. 7 Special features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446

8. 7. 1 Coded ringing on general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446

8. 7. 1. 1 Answering general bell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

8. 7. 1. 2 General Bell on an Analogue terminal interface a/b . . . . . . . . . . . . . 449

8. 7. 2 Courtesy Service (announcement prior to answering) . . . . . . . . . . . 450

8. 7. 3 Clear configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

8. 7. 4 LCR Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458

8. 7. 5 Emergency numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

8. 7. 6 Suppression of the call number display . . . . . . . . . . . . . . . . . . . . . . . . . 461

System Functions and Features as of I7.9

10

syd-0200/3.0 – I7.9 – 11.2009

8. 7. 7 Recording malicious calls (MCID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

8. 7. 8 User group: Logging in and logging out . . . . . . . . . . . . . . . . . . . . . . . . 465

8. 7. 9 Home alone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467

8. 7. 10 Switching switch groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

8. 7. 11 Controlling relays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

8. 7. 12 Door function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472

8. 7. 12. 1 Door bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472

8. 7. 12. 2 Opening doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474

8. 7. 12. 3 Dial door intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476

8. 7. 13 System time and system date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478

8. 8 Remote control features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480

8. 8. 1 Remote controlling features from within the system . . . . . . . . . . . . 482

8. 8. 2 Remote controlling features from outside the system . . . . . . . . . . . 483

8. 8. 3 Time-controlled functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

8. 9 Hotel function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488

8. 9. 1 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488

8. 9. 2 Room-to-room traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

8. 9. 3 Room status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

8. 9. 4 Wake-up call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

8. 9. 5 Phone booth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

8. 9. 6 Menu and operating concept with AIMS. . . . . . . . . . . . . . . . . . . . . . . . 495

8. 9. 7 Hotel management systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

8. 10 Message and Alarm Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

8. 10. 1 Internal messaging system for system terminals . . . . . . . . . . . . . . . . 496

8. 10. 2 Expanded messaging system with 9d handsets . . . . . . . . . . . . . . . . . 497

8. 10. 3 External messaging and alarm systems . . . . . . . . . . . . . . . . . . . . . . . . . 497

8. 10. 3. 1 Message handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

8. 10. 3. 2 Alarm handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

8. 10. 3. 3 Connection via V.24 with ATPC1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

8. 10. 3. 4 Connection via V.24 / Ethernet with ATAS . . . . . . . . . . . . . . . . . . . . . . 502

8. 10. 3. 5 Interface descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

8. 11 Connection of third-party equipments . . . . . . . . . . . . . . . . . . . . . . . . . 506

8. 11. 1 Ascotel® Mobility Interface (AMI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506

9 Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508

System Functions and Features as of I7.9

Safety Information 11

syd-0200/3.0 – I7.9 – 11.2009

1 Safety Information

This chapter provides you with information about Ascotel® IntelliGate® products and

the symbols used in this document.

1. 1 About the products

Purpose and function

Ascotel® IntelliGate® is an open, modular and comprehensive communication sys-

tem that comprises the IP PBX, a multitude of expansion cards and modules, and a

complete series of system terminals including IP system terminals.

The system and all its parts were designed to cover the full spectrum of communi-

cation requirements of businesses and organizations using a single convenient so-

lution. The individual parts of the system as a whole are coordinated and must not

be used for other purposes or replaced by outside parts (unless for the connection

of other approved networks, applications and terminals to the interfaces provided

specially for that purpose).

Data protection

Unencrypted phone calls made in the IP network can be recorded and played back

by anyone with the right resources. You should therefore prioritise the use of sepa-

rate leased lines for WAN links or encrypt the IP packets, for instance using VPN (Vir-

tual Private Network).

Trademarks

Ascotel® and IntelliGate® are registered trademarks of Aastra Technologies Limited.

All other trademarks are trademarks of their respective proprietors.

System Functions and Features as of I7.9

12 Safety Information

syd-0200/3.0 – I7.9 – 11.2009

User information

Your system and individual components ship with safety instructions, product in-

formation and (quick) user’s guides. Other device-specific information may also be

supplied. You can find these documents and up-to-date versions of all the system

manuals available for this system at http://www.aastra.com/docfinder. More infor-

mation on your device can be found at http://www.aastra.com or in your dealer’s

documentation and homepage.

It is your responsibility to acquaint yourself with the functional scope, operation

and proper use of both the system and its components.

• Check to ensure that you have all the user information available for your device,

that it corresponds to your version of the system and its components, and that it

is up-to-date.

• Read the user information carefully before configuring your system and putting

it into operation.

• Keep the user information at hand and refer to it whenever you are in doubt

about how to operate the system or its components.

• If you pass on your system or its components to others, make sure you enclose

the accompanying user information.

Exclusion of Liability

Ascotel® IntelliGate® was manufactured in accordance with ISO 9001 quality guide-

lines. The relevant user information has been compiled with the utmost care. The

functions of the product and of all part products have been checked and released

as a result of extensive approval tests. Nonetheless errors cannot be entirely ex-

cluded. The manufacturers shall not be liable for any direct or indirect damage that

may be caused by incorrect handling, improper use, or any other faulty behaviour

on the part of a product. Potential areas of particular risk are signalled in the appro-

priate sections of the user information. Liability for loss of profit shall be excluded

in any case.

System Functions and Features as of I7.9

Safety Information 13

syd-0200/3.0 – I7.9 – 11.2009

1. 2 About this document

This document describes the system functions and features of both Ascotel® Intelli-

Gate® 2025/2045/2065 and Ascotel® IntelliGate® 150/300. It is intended for plan-

ners, installers and system managers of telephone installations. A basic knowledge

of telephony, in particular of ISDN and IP technology, is required to understand the

content of the System Manual.

The installation, configuration, expansion stages and system limits, the operation

and maintenance, the DECT planning, the descriptions of interfaces and system

terminals as well as the possibilities for networking several systems into a private

network (PISN) or an Ascotel® IntelliGate® Net (AIN) are not part of this Manual.

They are described in separate documents.

The System Manual is available only in electronic form as a document in Acrobat

Reader format, and can be printed out. Navigation in PDF format is based on the

bookmarks, table of contents, cross references and index. All these navigation aids

are linked, i.e. a mouse click takes you directly to the corresponding places in the

Manual. We have also ensured that the page numbering in the PDF navigation cor-

responds to the page numbering of the Manual, making it much easier to jump to a

particular page.

Referenced menu entries and parameters appearing on terminal displays or in

AIMS (Ascotel® Information Management System) are highlighted in italics and in

colour for a clearer orientation.

Document information

• Document number: syd-0200

• Document version: 3.0

• Valid for systems as of: I7.9

• Download document:

https://pbxweb.aastra.com/doc_finder/DocFinder/syd-0200_en.pdf?get&DNR=syd-0200

System Functions and Features as of I7.9

14 Safety Information

syd-0200/3.0 – I7.9 – 11.2009

Safety Considerations

Special hazard alert messages with pictograms are used to signal areas of particular

risk to people or equipment.

Hazard

Failure to observe information identified in this way can put people and

hardware at risk through electrical shock or short-circuits respectively.

Warning

Failure to observe information identified in this way can cause a defect to

the product or to a module.

Warning

Failure to observe information identified in this way can lead to damage

caused by electrostatic discharge.

General Considerations

Special symbols for additional information and document references.

Note

Failure to observe information identified in this way can lead to equip-

ment faults or malfunctions or affect the performance of the system.

Tip

Additional information on the handling or alternative operation of equip-

ment.

See also

Reference to other chapters within the document or to other documents.

Ascotel® IntelliGate® Net:

Particularities that have to be observed in an AIN.

System Functions and Features as of I7.9

Numbering Plan 15

syd-0200/3.0 – I7.9 – 11.2009

2Numbering Plan

This Chapter features the different types of internal and external numbering plans

available in the various systems. It explains the differences between internal numbering

plans for the private network and external numbering plans for the public network. It

tells you what you need to know when creating numbering plans for each particular

network.

2. 1 Numbering Plan Identifiers

The numbering plan is used to analyse numbers and allocate them to an addressa-

ble destination. Two types of numbering plans (Numbering Plan Identification, NPI)

are relevant to the system:

• The public network uses numbering plan identifier E.164, which is defined and

standardized by the ITU-T.

• Private networks use numbering plan identifier PNP (Private Numbering Plan).

The internal numbering plan of a PBX or PINX is also of the PNP type, as is the

private numbering plan supplied by the public network provider.

PINX 3 is a virtual PINX (Centrex)

1)

Fig. 1 Numbering plan identifiers in the public network and in the PISN (in PINXs)

Numbers in a numbering plan are analysed with the aid of the Type Of Number (or TON).

1)

depends on the network provider

0).8¬ 0).8¬

%

0.0

0).8¬

HAZAAXXA

0).8¬

0.0

System Functions and Features as of I7.9

16 Numbering Plan

syd-0200/3.0 – I7.9 – 11.2009

Numbering Plan Identifier E.164

Numbering plan E.164 comprises the following types of number:

Tab. 1 E.164 types of number

[SN] User Number

[NDC] National Destination Code

[CC] Country Code

[NP] National Prefix

[IP] International Prefix

The national and international prefixes (in Switzerland 0 for national and 00 for in-

ternational long-distance traffic) are not part of the type of number. Prefix digits are

sometimes also referred to as trunk prefixes.

Type Of Number Structure Example

users [SN] 624 11 11

National [NDC] [SN] 32 624 11 11

International [CC] [NDC] [SN] 41 32 624 11 11

Unknown [NP] [NDC] [SN] 032 624 11 11

[IP] [CC] [NDC] [SN] 0041 32 624 11 11

System Functions and Features as of I7.9

Numbering Plan 17

syd-0200/3.0 – I7.9 – 11.2009

PNP Numbering Plan Identifier

The PNP numbering plan comprises the following types of number:

Tab. 2 PNP types of number

[RIN] Regional Intern Number: all destination numbers within a Level 0 region

[RP1] Regional Prefix 1: Prefix for a Level 1 region

[RP2] Regional Prefix 2: Prefix for a Level 2 region

Fig. 2 Levels as per PNP definition

Type Of Number Structure Example

Level 0 [RIN] 1313

Level 1 [RP1] [RIN] 60 1313

Level 2

1)

The system supports private networks up to and with Level 1

[RP2] [RP1] [RIN] 62 60 1313

-FWFM

-FWFM

-FWFM





System Functions and Features as of I7.9

18 Numbering Plan

syd-0200/3.0 – I7.9 – 11.2009

2. 2 The System's Numbering Plan

The system's internal numbering plan is the numbering plan used for a stand-alone

PBX or a PINX in a private network. The numbers entered in the numbering plan are

used both to dial up call destinations in the PBX and to execute control functions..

Call destinations and functions are grouped into categories.

The internal numbering plan:

• Assigns number ranges to the categories.

• Allocates their numbers to call destinations and control functions, making them

obtainable and executable respectively.

As far as the call destination numbers are concerned, the system's numbering plan

is a PNP-type numbering plan.

2. 2. 1 Categories in the Numbering Plan

The allocation of categories to numbers and number ranges can be freely config-

ured, provided a number of rules are observed. Initialization values vary from coun-

try to country.

Rules for an Internal Numbering Plan

Numbers are always interpreted starting from the left..

The various categories must be unequivocally separated through number alloca-

tion.. If, for example, the PC Operator has been allocated number 11, the numbers

11n cannot be allocated to any other categories. If, however, the PC Operator has

been allocated the number 111, the numbers 112 to 119 can be allocated other

categories.

Numbers within a category do not necessarily have to constitute a coherent range;

instead, they can be spread over the entire number range (e.g.: user 200, 404, 550,

551, ...). However, for the purposes of clarity, we recommend that you define coher-

ent ranges.

The number length is variable and can consist of 1 to 12 digits. Numbers with more

than 12 digits will be truncated from the right.

System Functions and Features as of I7.9

Numbering Plan 19

syd-0200/3.0 – I7.9 – 11.2009

Tab. 3 Categories in the system's numbering plan with allocated numbers

Category Number / Number Range

Name Explanation Number

1)

Number range Explanation

Exchange access, Busi-

ness

Call charges are added up on

the Business Telephony or

Business Data Service cumu-

lative counter.

0 <ext. call No.> Prefix, truncated

before dialling out

into the network

Exchange access, Private Call charges are added up on

the Private cumulative coun-

ter.

10 <ext. call No.> Prefix, truncated

before dialling out

into the network

Operator Console The PC Operator is stored

under this number

11 –

Emergency number This number is assigned an

emergency number destina-

tion under which three desti-

nation numbers are stored

(depending on the switch

group and switch position).

12 – Up to 10 emer-

gency numbers

can be defined, all

of them assigned

the same emer-

gency number des-

tination.

Cost centre selection The call charges are explicitly

allocated to the selected cost

centre.

13 <CC No.>

<ext. call No.>

Prefix, truncated

together with the

CC No. before dial-

ling out into the

network

Internal users Internal users on the PBX.

The users are assigned one or

more terminals.

20 to n

2)

–

Route selection Routes the outgoing call via

the selected route

170 to n

3)

<ext. call No.> Prefix, truncated

before dialling out

into the network

Door intercom 1

4)

Selects the door intercom 851 –

Door intercom 2

5)

Selects the door intercom 852 –

Relay 1

4)

Freely connectable relay 853 –

Relay 2

4)

Freely connectable relay 854 –

Relay 3

4)

Freely connectable relay 855 –

Relay 4

6)

Freely connectable relay 856 –

User group User groups can be selected

internally, directly with these

numbers

860 to n

3)

–

Remote maintenance

access PPP

Selects the configuration

interface via PPP

898 –

Voice mail Internal number of the Basic/

Enterprise Voice Mail System.

To activate a mailbox a call is

rerouted to this number.

899 – Only one Voice

Mail No. can be cre-

ated.

System Functions and Features as of I7.9

20 Numbering Plan

syd-0200/3.0 – I7.9 – 11.2009

Abbreviated dialling Other, user-definable num-

bers are stored under these

numbers

7000 to

7999

–

Call Distribution Ele-

ments

Call distribution elements

can be selected internally,

directly with these numbers

Not allo-

cated

–

PISN users Users on another PINX in the

PISN

Not allo-

cated

–

Separate Regional Prefix Level 1 prefix for region allo-

cation in the PISN

Not allo-

cated

– Prefix, truncated

on detection

* substitute Substitute digit for pulse

dialling sets without *-key

Not allo-

cated

<Function

code>

1)

Initialization values for Switzerland

2)

Depends on the number of terminal interfaces installed. On the system 2065 the range is 200 to n.

3)

Depends on the system type

4)

Only if the OI-2DOOR card (20x5 system) is fitted or if the corresponding ODAB (A150/300) card(s) are fitted

5)

Only if the OI-2DOOR card (20x5 system) is fitted

6)

Only if the corresponding ODAB cards are fitted (A300)

Category Number / Number Range

Name Explanation Number

1)

Number range Explanation

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