HP Stream Laptop PC 14

* Model numbers: 14-ax0XX

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

© Copyright 2016 HP Development Company,

L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: August 2016

Product notice

to most models. Some features may not be

available on your computer.

Windows functionality. See

http://www.microsoft.com for details.

Software terms

otherwise using any software product

preinstalled on this computer, you agree to be

For any further information or to request a full

refund of the computer, please contact your

local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

Right side ............................................................................................................................................................... 5

Front ....................................................................................................................................................................... 5

Top .......................................................................................................................................................................... 6

TouchPad ............................................................................................................................................. 6

Lights ................................................................................................................................................... 7

Button .................................................................................................................................................. 8

Keys ..................................................................................................................................................... 9

Using the action keys ........................................................................................................................ 10

Labels ................................................................................................................................................................... 11

3 Illustrated parts catalog .............................................................................................................................. 13

Service considerations ......................................................................................................................................... 18

Plastic parts ....................................................................................................................................... 18

Cables and connectors ...................................................................................................................... 18

Grounding guidelines ........................................................................................................................................... 19

Electrostatic discharge damage ........................................................................................................ 19

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 22

Component replacement procedures .................................................................................................................. 22

Bottom cover ..................................................................................................................................... 23

6 Using Setup Utility (BIOS) ............................................................................................................................. 44

9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 54

Product Name HP Stream Laptop PC

Model numbers: 14-ax0XX

Processor Intel Celeron® N3060 (1.6 GHz, turbo up to 2.48 GHz), 1600 MHz/2 MB L2 cache), dual core, 4 W

Intel Celeron N3050 (1.6 GHz, turbo up to 2.16 GHz), 1600 MHz/2 MB L2 cache), dual core, 4 W

Chipset Integrated SoC

Graphics Internal graphics

Intel HD Graphics 400 (N3060 processor)

Intel HD Graphics (N3050 processor)

Support for DX12, HD decode, and HDMI

Panel 16:9 ultra-wide aspect ratio

One SODIMM slot-non-accessible/non-upgradeable

●

DDR3L-1600MHz single channel support

●

Supports up to 4 GB maximum system memory

Hard drive eMMC conguration

32 MB

Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive

Camera and

microphone

HP Webcam: VGA camera -indicator light, USB 2.0, 640×480 by 24 frames per second

Compatible with Miracast-certied devices

External card

expansion

HP Multi-Format Digital Media Card Reader

Support for SD/SDHC/SDXC

Push-pull insertion/removal

Button

●

When the computer is on, press the button briey to initiate

Sleep.

●

When the computer is in the Sleep state, press the button briey

to exit Sleep.

●

When the computer is in Hibernation, press the button briey to

exit Hibernation.

CAUTION: Pressing and holding down the power button results in the

‒ or –

Right-click the Start button, and then select Power Options.

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

the esc key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

Using the action keys

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is

connected to the computer, repeatedly pressing this key alternates the screen image from the computer

display to the monitor display to a simultaneous display on both the computer and the monitor.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you

will probably be asked for the serial number, and possibly for the product number or the model number.

Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

Item Description Function

(1) Product name This is the product name axed to the front of the computer.

Item Description Function

(4) Warranty period This number describes the duration of the warranty period for the computer.

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.