Warranty
Rootech Inc. provides warrants for two years from the product receipt date only to the original purchaser
of the products and software that are sold or licensed by the company.
To obtain warranty service, the purchased products should be free from serious defects in material and
workmanship.
The software is provided in an up-to-date version, thus we do not offer any warranty for the software
product.
In order to make a product claim under the warranties described above, the original purchaser should
immediately contact Rootech headquarters. Upon receiving claims, Rootech will check out the product
either at where the purchaser is or at the company after receiving the product from the customer, who is
responsible for the cost of shipping the product. After inspecting the product, we will provide repair or
replacement services for the product.
Rootech will decide at its discretion whether to repair or replace it or give a refund for the product for
when the warranty period for the product expired or issues related to the product are not applicable for
warranty terms and conditions.
Limitation of Warranty
The Warranty does not apply to uninterrupted or error-free operation of the product or cover normal wear
and tear of the product or costs caused by the removal, installation, or troubleshooting of the customer's
electrical systems.
Defects caused by any of the following factors are not covered under the warranty.
◼ Improper use(alteration, accident, misuse, abuse) or failure to act in accordance with installation,
operation or maintenance instructions
◼ Unauthorized modifications, changes or repair attempts
◼ Failure to comply with applicable safety standards & regulations
◼ Damages coming from when transporting or storing the product
◼ Damages caused by the force majeure event, including fire, flood, earthquakes, storm damage,
overvoltage & lightning
◼ If the original identification marks(trade-mark, serial number, etc.) have been defaced, altered, or
removed
Rootech shall not be liable for any other claims except the claims made by customers, including the
original purchaser, his employees, agents, or contractors for any loss, damage, or expense incurred related
to the purchased product when the above warranty terms and conditions are not fulfilled.