VeriFone 3350 is a revolutionary payment terminal that empowers merchants to deliver a seamless and secure checkout experience. With its advanced features and capabilities, VeriFone 3350 enables merchants to accept a wide range of payment options, including EMV chip cards, contactless payments, and mobile wallets. The terminal's intuitive user interface and large color display make transactions quick and easy for both merchants and customers.
VeriFone 3350 is a revolutionary payment terminal that empowers merchants to deliver a seamless and secure checkout experience. With its advanced features and capabilities, VeriFone 3350 enables merchants to accept a wide range of payment options, including EMV chip cards, contactless payments, and mobile wallets. The terminal's intuitive user interface and large color display make transactions quick and easy for both merchants and customers.
Omni 3350
Installation Guide
O3350 IG 19496 Book.book Page 1 Wednesday, April 5, 2000 10:30 PM
Lithium Battery Caution
The Random Access Memory (RAM) contents in the Omni 3350
terminal are protected by a lithium battery. Do not, under any
circumstances, attempt to replace this battery. Failure to comply may
invalidate the product warranty.
Document Title: Omni 3350 Installation Guide
VeriFone Part Number 22131, Revision B
Copyright © 2000 VeriFone
All rights reserved.
No part of this publication may be copied, distributed, stored in a
retrieval system, translated into any human or computer language,
transmitted, in any form or by any means, without the prior written
consent of VeriFone.
VeriFone and Omni are registered trademarks of VeriFone.
Any other brand names and trademarks appearing in this guide are the
property of their respective holders.
Comments or suggestions on how to improve this document can be
sent to Tell_us_mor[email protected].
O3350 IG 19496 Book.book Page 2 Wednesday, April 5, 2000 10:30 PM
Omni 3350 Installation Guide
Table of Contents
Install the Omni 3350. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Step 1: Select a Location for the Terminal . . . . . . . . . . . . . . . . . . .5
Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . .6
Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . .7
Step 4: Connect the Terminal to a Telephone Line . . . . . . . . . . . 11
Step 5: Connect the Terminal Power Pack . . . . . . . . . . . . . . . . . .13
Step 6: Install a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . .15
Step 7: Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . .18
Step 8: Use the Primary Smart Card Reader . . . . . . . . . . . . . . . .22
Step 9: Use the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . .23
Connect Optional Device(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Connect PIN Pad, Smart Card Reader, or Bar Code Wand. . . . . .24
Connect a CR 600 Check Reader . . . . . . . . . . . . . . . . . . . . . . . . .25
Cable Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Clean the Terminal and Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Printer Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
VeriFone Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . .30
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Product Certifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Accessories and Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
How to Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
O3350 IG 19496 Book.book Page 3 Wednesday, April 5, 2000 10:30 PM
Omni 3350 Installation Guide
4
O3350 IG 19496 Book.book Page 4 Wednesday, April 5, 2000 10:30 PM
5
Omni 3350 Installation Guide
Install the Omni 3350
If using the optional swivel base (refer to “Accessories and
Documentation‚” page 36), follow the swivel base’s
instructions before installing your Omni 3350 terminal.
Step 1: Select a Location for the Terminal
When selecting a location, consider these important factors:
Ease of Use
• A location convenient for both merchant and cardholder.
• A flat support surface, such as a countertop or table.
• A location near a power outlet and a telephone/modem
line connection.
Environment
• Do not use the terminal where there is high heat, dust,
humidity, moisture, or caustic chemicals or oils.
• Avoid locations near electrical appliances or other devices
that cause excessive voltage fluctuations or emit electrical
noise (for example, air conditioners, electric motors, neon
signs, high-frequency or magnetic security devices, or
computer equipment).
• Keep the terminal away from direct sunlight and anything
that radiates heat, such as a stove or a motor.
Caution: Do not use the terminal outdoors. It is not waterproof
or dustproof, and is for indoor use only. Any damage to the unit
from exposure to rain or dust may void your warranty.
O3350 IG 19496 Book.book Page 5 Wednesday, April 5, 2000 10:30 PM
Omni 3350 Installation Guide
6
Warning: Due to risk of shock or terminal damage, do not use
the terminal near water, including a bathtub, wash bowl, kitchen
sink or laundry tub, in a wet basement, or near a swimming
pool. Also, avoid using this product during electrical storms.
Step 2: Unpack the Shipping Carton
1. Open the shipping carton and carefully inspect its contents
for possible tampering or shipping damage (Figure 1).
Warning: Do not use a terminal that has been damaged or
tampered with.
Note: The Omni 3350 terminal comes equipped with tamper-
evident labels (one on the case seam, another on a screw hole
on the case bottom). If a label or component appears damaged,
please immediately notify the shipping company and your
VeriFone distributor or service provider.
Figure 1 Omni 3350 Product Components
Power Pack
(cable not included)
Paper Roll
Spindle
Terminal
Telephone
Line Cord
Printer
Paper
Smart Card
Reader Cover
O3350 IG 19496 Book.book Page 6 Wednesday, April 5, 2000 10:30 PM
7
Omni 3350 Installation Guide
2. Remove the following items:
• Omni 3350 terminal
• Power pack (for a power cable, contact your supplier)
• Telephone line cord
• Roll of thermal printer paper (in a plastic bag)
• Smart card reader cover (for optional installation)
• Plastic paper roll spindle
Note: The roll of thermal printer paper and the paper roll
spindle may have been installed prior to shipment.
3. Remove all plastic wrapping from the terminal and other
components.
4. Remove the clear protective strip from the display lens.
Step 3: Examine Terminal Features
Figure 2 Omni 3350 Terminal Features
Internal Printer
Magnetic Card Reader
ATM-Style Keys
Programmable
Function Keys
Color-Coded
Function Keys
Telco-Style
Keypad
Display
Paper Feed Button
Power-On
LED Indicator
Smart Card Reader
SAM Drawer
On/Off Switch
3350
O3350 IG 19496 Book.book Page 7 Wednesday, April 5, 2000 10:30 PM
Omni 3350 Installation Guide
8
General Features
Please notice the following (Figure 2):
•A display screen.
• Three types of keys:
– A 12-key, telephone-style keypad
– Eight function keys (four to the right of the 12-key
keypad, and four above the keypad)
– Four ATM-style keys to the display’s right
•A magnetic stripe card reader, built into the
right side. The icon at right shows the proper
swipe direction, with the strip outward.
• A green/red indicator LED (Light Emitting Diode). A
steady green light indicates power is on; flashing green
indicates no paper in the printer. A steady red light
indicates a memory problem; flashing red indicates the
terminal is downloading printer-related files.
• An internal printer. The paper feed button
(icon at right) feeds paper through the printer.
•An on/off switch, located on the side, below
the paper feed button.
•A primary smart card reader, built into the
terminal’s right side. A graphical icon (shown
at right) indicates the proper card position and
insertion direction, with the chip inward and
down.
O3350 IG 19496 Book.book Page 8 Wednesday, April 5, 2000 10:30 PM
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Omni 3350 Installation Guide
Note: An adhesive-backed, smart card reader cover is
provided for terminals that will not utilize the smart card
reader. To use the cover, simply remove the backing and affix
the cover over the primary smart card reader slot and icon.
Doing so will prevent accumlation of debris in the reader and
reduce customer confusion.
•A SAM (security access module) drawer, built into the
bottom left side of the terminal. The Omni 3350 terminal
contains four micromodule-size SAM (MSAM)
cardholders for supporting multiple stored-value card
programs or other merchant card requirements. In
addition, the drawer itself can hold one standard-size
merchant smart card.
Connection Ports on the Back Panel
Beneath the paper roll holder (Figure 3), you will see one of
the following jack, or port, configurations based on your
terminal’s modem type.
O3350 IG 19496 Book.book Page 9 Wednesday, April 5, 2000 10:30 PM
Omni 3350 Installation Guide
10
Figure 3 Connection Ports
These ports connect the Omni 3350 to a telephone line,
optional devices, and the power supply.
Telephone Line Ports
On the back panel’s far left are one or two modular ports
(based on your terminal’s modem type) for connecting the
terminal to a telephone line.
ISDN Port
Dial/Leased-Line Port
Telco Port
Telset Port
RS-232
Serial Port
Bar Code /
PINPad Serial Port
Power
Port
High-Speed Modem Terminal
ISDN Modem Terminal
Dial/Leased-Line Modem Terminal (Canada only)
Card Reader Slot
O3350 IG 19496 Book.book Page 10 Wednesday, April 5, 2000 10:30 PM
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Omni 3350 Installation Guide
Telset Port (High-Speed Modem Terminal only)
The first port is identified by a telephone-shaped
“Telset” icon (shown at right). Use this port to
connect a telephone to the Omni 3350.
Telco, ISDN, Dial/Leased-Line Port
The second port is identified by the icon shown at
right. Use this port to connect the Omni 3350 to a
telephone wall jack.
Ports for Attaching Optional Peripherals Devices:
In the center are two RJ45-type modular jacks (serial ports):
• The “RS232” serial port (icon shown at right)
connects a VeriFone CR 600 check reader or
other peripheral device.
• The other serial port (identified by “Bar Code”
and “PIN Pad” icons at right) connects a PIN
pad, smart card reader, or bar code wand.
Power Connection Port
• On the lower right is a round port with a lock
notch for securely connecting the terminal to a
power source (identified by the “electrical
power” icon at right).
Step 4: Connect the Terminal to a Telephone Line
1. Direct connection — A telephone cord runs
from the Telco, ISDN, Dial/Leased-Line Port
on the terminal directly to a telephone wall
jack (Figure 4). With a direct connection, the
line is dedicated to the terminal.
O3350 IG 19496 Book.book Page 11 Wednesday, April 5, 2000 10:30 PM
Omni 3350 Installation Guide
12
Figure 4 Direct Connections
2. Pass-through connection (high-speed
modem only) — A telephone cord (VeriFone
part number 00124-17) runs from the Telset
port on the terminal to the RJ11-type jack on a
standard telephone (Figure 5). With a pass-
through connection, the line is busy during transactions
and terminal downloads.
High-Speed Modem Terminal
ISDN Modem Terminal
Dial/Leased-Line Modem Terminal (Canada only)
Omni 3350 Terminal
O3350 IG 19496 Book.book Page 12 Wednesday, April 5, 2000 10:30 PM
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Omni 3350 Installation Guide
Figure 5 Pass-Through Connection
Step 5: Connect the Terminal Power Pack
Caution: Before you connect the terminal power
pack, check that the on/off switch is off (shown at
right).
1. Insert the round barrel connector (Figure 6)
into the power port (identified by the icon at
right).
Note: The round barrel connector on the power pack cable has
a plastic lock tab that secures the power cable to the terminal.
(High-Speed Modem Only)
Omni 3350 Terminal
O3350 IG 19496 Book.book Page 13 Wednesday, April 5, 2000 10:30 PM
Omni 3350 Installation Guide
14
Figure 6 Omni 3350 Power Pack Connection
To lock the connector into the power port,
align the plastic lock tab so it points up. Insert
the connector, then twist it as indicated by the
“arrow” icon above the port (“arrow” and
“lock” icons shown at right).
To unlock the connector, twist it to the right,
toward the “unlocked” icon (shown at right).
2. Plug in the power pack.
Warning: Do not plug the power pack into an outdoor outlet or
operate the terminal outdoors. Also, disconnecting power
during a transaction may cause transaction data files that are not
yet stored in terminal memory to be lost.
Note: To protect against possible damage caused by lightning
strikes and electrical surges, you may want to install a power
surge protector.
O3350 IG 19496 Book.book Page 14 Wednesday, April 5, 2000 10:30 PM
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Omni 3350 Installation Guide
When the terminal has power, the display screen lights and the
green LED indicator flashes on and off (if the printer has no
paper), or solid green if paper is loaded.
Step 6: Install a Paper Roll in the Printer
The internal printer uses single-ply, thermal-sensitive paper 58
millimeters (2.25 inches) wide and about 25 meters (82 feet)
long.
Warning: Poor-quality paper may jam the printer. For high-
quality VeriFone paper, refer to the “Accessories and
Documentation” section.
Caution: Store thermal paper in a dry, dark area. Handle
thermal paper carefully: impact, friction, temperature,
humidity, and oil affect the color and storage characteristics of
the paper. Never load a roll of paper with folds, wrinkles, tears,
or holes at the edges or in the printing area. For best results, cut
a straight edge on the paper with scissors before feeding it into
the printer.
Install a Paper Roll
1. Turn on the terminal. (The green LED indicator will blink
on and off, indicating the printer needs paper.)
2. Remove the paper roll cover by lifting it up (Figure 7).
Two ridges on the cover’s sides show where to grasp it.
O3350 IG 19496 Book.book Page 15 Wednesday, April 5, 2000 10:30 PM
Omni 3350 Installation Guide
16
Figure 7 Thermal Printer Features
3. Remove the protective strip from the paper and cut a
straight edge across its leading end.
4. Hold the roll so the paper feeds from the bottom of the roll
and insert the cut end into the paper feed slot (Figure 8).
Figure 8 Loading Paper
Power-On/Paper-Detect
LED Indicator
Paper Feed Button
Paper Roll Cradle
Paper Roll Cover
Paper Release
Lever
Printer Paper
O3350 IG 19496 Book.book Page 16 Wednesday, April 5, 2000 10:30 PM
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Omni 3350 Installation Guide
A built-in sensor detects the paper and pulls it through and
out the unit’s top, just below the serrated metal tear strip.
5. If necessary, press the paper feed button until about
5 centimeters (2 inches) of paper emerge from the top.
6. Insert the orange plastic spindle into the paper roll, and
place into the cradle so the spindle’s ends rest securely in
the two slots.
7. Replace the cover by inserting the two front tabs first and
lightly pushing down until it snaps into place (Figure 9).
Ensure the paper’s edge is outside the cover.
Figure 9 Paper Roll, Spindle, and Cover
Note: To adjust paper position, lift the small red release lever
on the cradle’s right side (Figure 7) until it snaps “up.” The
paper now freely moves in the paper path. When the paper is
correctly positioned, lower the lever until it snaps “down.”
For paper ordering information, refer to “Accessories and
Documentation‚” page 36.
Paper Roll Spindle
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Omni 3350 Installation Guide
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Perform a Power-On Printer Test
To ensure the printer is operating correctly:
1. Turn off power to the terminal.
2. Hold down the paper feed button and turn on the terminal.
The printer test starts, then stops after a few seconds.
When the test begins printing, release the paper feed
button.
The test printout, with printer information and repeating
character strings, is about 38 centimeters (15 inches) long.
3. Press the paper feed button to advance the paper roll a few
centimeters (inches), then tear off the test printout.
Congratulations! Your Omni 3350 terminal should now be
completely installed and ready to use.
Step 7: Install/Replace MSAM Cards
When you first receive your Omni 3350 terminal, you may
need to install a merchant smart card, or one or more
micromodule-size SAM (MSAM) cards. Or you may need to
replace old cards with new ones. The directions below describe
both procedures.
Caution: Observe standard precautions for handling
electrostatically sensitive devices. Electrostatic discharges can
damage this equipment.
1. Turn off power to the terminal.
2. To install a merchant smart card, grip the SAM drawer and
pinch the locking lever (Figure 10). If the drawer already
O3350 IG 19496 Book.book Page 18 Wednesday, April 5, 2000 10:30 PM
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Omni 3350 Installation Guide
contains a merchant smart card, the lever grips the card for
removal from the terminal.
Figure 10 SAM Drawer with Merchant Smart Card
3. Slide the SAM drawer from the terminal (Figure 10).
4. Remove any previously-installed merchant smart card by
pulling the card from the SAM drawer.
To install or replace an MSAM card, go to Step 5.
Otherwise, go to Step 11.
5. Turn the terminal over (Figure 11) on a soft, clean surface
(to protect the lens from scratches). The four MSAM
cardholders are now accessible. Each cardholder consists
of a hinged tilt-up cover attached to a connector base.
Terminal
SAM Drawer
Merchant
Smart Card
O3350 IG 19496 Book.book Page 19 Wednesday, April 5, 2000 10:30 PM
Omni 3350 Installation Guide
20
Figure 11 Micromodule-Size SAM (MSAM) Cardholders
6. To unlock a cardholder, slide its locking plate to the
unlocked position, shown by the OPEN arrow (Figure 12).
Figure 12 MSAM Cardholder Close-Up
7. Open the cardholder by pivoting the cover from its
connector base (Figure 13).
4 Micromodule-Size
SAM Cardholders
OPEN
LOCK
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VeriFone 3350 is a revolutionary payment terminal that empowers merchants to deliver a seamless and secure checkout experience. With its advanced features and capabilities, VeriFone 3350 enables merchants to accept a wide range of payment options, including EMV chip cards, contactless payments, and mobile wallets. The terminal's intuitive user interface and large color display make transactions quick and easy for both merchants and customers.
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