VeriFone 3350 User manual

Brand: VeriFone

Model: 3350

Category: POS terminals

Type: User manual

VeriFone 3350 is a revolutionary payment terminal that empowers merchants to deliver a seamless and secure checkout experience. With its advanced features and capabilities, VeriFone 3350 enables merchants to accept a wide range of payment options, including EMV chip cards, contactless payments, and mobile wallets. The terminal's intuitive user interface and large color display make transactions quick and easy for both merchants and customers.

Omni 3350

Installation Guide

O3350 IG 19496 Book.book Page 1 Wednesday, April 5, 2000 10:30 PM

Lithium Battery Caution

The Random Access Memory (RAM) contents in the Omni 3350

terminal are protected by a lithium battery. Do not, under any

circumstances, attempt to replace this battery. Failure to comply may

invalidate the product warranty.

Document Title: Omni 3350 Installation Guide

VeriFone Part Number 22131, Revision B

No part of this publication may be copied, distributed, stored in a

retrieval system, translated into any human or computer language,

transmitted, in any form or by any means, without the prior written

consent of VeriFone.

VeriFone and Omni are registered trademarks of VeriFone.

Any other brand names and trademarks appearing in this guide are the

property of their respective holders.

Comments or suggestions on how to improve this document can be

sent to Tell_us_mor[email protected].

O3350 IG 19496 Book.book Page 2 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Table of Contents

Install the Omni 3350. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Step 1: Select a Location for the Terminal . . . . . . . . . . . . . . . . . . .5

Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . .6

Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . .7

Step 4: Connect the Terminal to a Telephone Line . . . . . . . . . . . 11

Step 5: Connect the Terminal Power Pack . . . . . . . . . . . . . . . . . .13

Step 6: Install a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . .15

Step 7: Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . .18

Step 8: Use the Primary Smart Card Reader . . . . . . . . . . . . . . . .22

Step 9: Use the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . .23

Connect Optional Device(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Connect PIN Pad, Smart Card Reader, or Bar Code Wand. . . . . .24

Connect a CR 600 Check Reader . . . . . . . . . . . . . . . . . . . . . . . . .25

Cable Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Clean the Terminal and Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Printer Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

VeriFone Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . .30

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Product Certifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Accessories and Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

How to Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

O3350 IG 19496 Book.book Page 3 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

O3350 IG 19496 Book.book Page 4 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Install the Omni 3350

If using the optional swivel base (refer to “Accessories and

Documentation‚” page 36), follow the swivel base’s

instructions before installing your Omni 3350 terminal.

Step 1: Select a Location for the Terminal

When selecting a location, consider these important factors:

Ease of Use

• A location convenient for both merchant and cardholder.

• A flat support surface, such as a countertop or table.

• A location near a power outlet and a telephone/modem

line connection.

Environment

• Do not use the terminal where there is high heat, dust,

humidity, moisture, or caustic chemicals or oils.

• Avoid locations near electrical appliances or other devices

that cause excessive voltage fluctuations or emit electrical

noise (for example, air conditioners, electric motors, neon

signs, high-frequency or magnetic security devices, or

computer equipment).

• Keep the terminal away from direct sunlight and anything

that radiates heat, such as a stove or a motor.

Caution: Do not use the terminal outdoors. It is not waterproof

or dustproof, and is for indoor use only. Any damage to the unit

from exposure to rain or dust may void your warranty.

O3350 IG 19496 Book.book Page 5 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Warning: Due to risk of shock or terminal damage, do not use

the terminal near water, including a bathtub, wash bowl, kitchen

sink or laundry tub, in a wet basement, or near a swimming

pool. Also, avoid using this product during electrical storms.

Step 2: Unpack the Shipping Carton

1. Open the shipping carton and carefully inspect its contents

for possible tampering or shipping damage (Figure 1).

Warning: Do not use a terminal that has been damaged or

tampered with.

Note: The Omni 3350 terminal comes equipped with tamper-

evident labels (one on the case seam, another on a screw hole

on the case bottom). If a label or component appears damaged,

please immediately notify the shipping company and your

VeriFone distributor or service provider.

Figure 1 Omni 3350 Product Components

Power Pack

(cable not included)

Paper Roll

Spindle

Terminal

Telephone

Line Cord

Printer

Paper

Smart Card

Reader Cover

O3350 IG 19496 Book.book Page 6 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

2. Remove the following items:

• Omni 3350 terminal

• Power pack (for a power cable, contact your supplier)

• Telephone line cord

• Roll of thermal printer paper (in a plastic bag)

• Smart card reader cover (for optional installation)

• Plastic paper roll spindle

Note: The roll of thermal printer paper and the paper roll

spindle may have been installed prior to shipment.

3. Remove all plastic wrapping from the terminal and other

components.

4. Remove the clear protective strip from the display lens.

Step 3: Examine Terminal Features

Figure 2 Omni 3350 Terminal Features

Internal Printer

Magnetic Card Reader

ATM-Style Keys

Programmable

Function Keys

Color-Coded

Function Keys

Telco-Style

Keypad

Display

Paper Feed Button

Power-On

LED Indicator

Smart Card Reader

SAM Drawer

On/Off Switch

3350

O3350 IG 19496 Book.book Page 7 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

General Features

Please notice the following (Figure 2):

•A display screen.

• Three types of keys:

– A 12-key, telephone-style keypad

– Eight function keys (four to the right of the 12-key

keypad, and four above the keypad)

– Four ATM-style keys to the display’s right

•A magnetic stripe card reader, built into the

right side. The icon at right shows the proper

swipe direction, with the strip outward.

• A green/red indicator LED (Light Emitting Diode). A

steady green light indicates power is on; flashing green

indicates no paper in the printer. A steady red light

indicates a memory problem; flashing red indicates the

terminal is downloading printer-related files.

• An internal printer. The paper feed button

(icon at right) feeds paper through the printer.

•An on/off switch, located on the side, below

the paper feed button.

•A primary smart card reader, built into the

terminal’s right side. A graphical icon (shown

at right) indicates the proper card position and

insertion direction, with the chip inward and

down.

O3350 IG 19496 Book.book Page 8 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Note: An adhesive-backed, smart card reader cover is

provided for terminals that will not utilize the smart card

reader. To use the cover, simply remove the backing and affix

the cover over the primary smart card reader slot and icon.

Doing so will prevent accumlation of debris in the reader and

reduce customer confusion.

•A SAM (security access module) drawer, built into the

bottom left side of the terminal. The Omni 3350 terminal

contains four micromodule-size SAM (MSAM)

cardholders for supporting multiple stored-value card

programs or other merchant card requirements. In

addition, the drawer itself can hold one standard-size

merchant smart card.

Connection Ports on the Back Panel

Beneath the paper roll holder (Figure 3), you will see one of

the following jack, or port, configurations based on your

terminal’s modem type.

O3350 IG 19496 Book.book Page 9 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Figure 3 Connection Ports

These ports connect the Omni 3350 to a telephone line,

optional devices, and the power supply.

Telephone Line Ports

On the back panel’s far left are one or two modular ports

(based on your terminal’s modem type) for connecting the

terminal to a telephone line.

ISDN Port

Dial/Leased-Line Port

Telco Port

Telset Port

RS-232

Serial Port

Bar Code /

PINPad Serial Port

Power

Port

High-Speed Modem Terminal

ISDN Modem Terminal

Dial/Leased-Line Modem Terminal (Canada only)

Card Reader Slot

O3350 IG 19496 Book.book Page 10 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Telset Port (High-Speed Modem Terminal only)

The first port is identified by a telephone-shaped

“Telset” icon (shown at right). Use this port to

connect a telephone to the Omni 3350.

Telco, ISDN, Dial/Leased-Line Port

The second port is identified by the icon shown at

right. Use this port to connect the Omni 3350 to a

telephone wall jack.

Ports for Attaching Optional Peripherals Devices:

In the center are two RJ45-type modular jacks (serial ports):

• The “RS232” serial port (icon shown at right)

connects a VeriFone CR 600 check reader or

other peripheral device.

• The other serial port (identified by “Bar Code”

and “PIN Pad” icons at right) connects a PIN

pad, smart card reader, or bar code wand.

Power Connection Port

• On the lower right is a round port with a lock

notch for securely connecting the terminal to a

power source (identified by the “electrical

power” icon at right).

Step 4: Connect the Terminal to a Telephone Line

1. Direct connection — A telephone cord runs

from the Telco, ISDN, Dial/Leased-Line Port

on the terminal directly to a telephone wall

jack (Figure 4). With a direct connection, the

line is dedicated to the terminal.

O3350 IG 19496 Book.book Page 11 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Figure 4 Direct Connections

2. Pass-through connection (high-speed

modem only) — A telephone cord (VeriFone

part number 00124-17) runs from the Telset

port on the terminal to the RJ11-type jack on a

standard telephone (Figure 5). With a pass-

through connection, the line is busy during transactions

and terminal downloads.

High-Speed Modem Terminal

ISDN Modem Terminal

Dial/Leased-Line Modem Terminal (Canada only)

Omni 3350 Terminal

O3350 IG 19496 Book.book Page 12 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Figure 5 Pass-Through Connection

Step 5: Connect the Terminal Power Pack

Caution: Before you connect the terminal power

pack, check that the on/off switch is off (shown at

right).

1. Insert the round barrel connector (Figure 6)

into the power port (identified by the icon at

right).

Note: The round barrel connector on the power pack cable has

a plastic lock tab that secures the power cable to the terminal.

(High-Speed Modem Only)

Omni 3350 Terminal

O3350 IG 19496 Book.book Page 13 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Figure 6 Omni 3350 Power Pack Connection

To lock the connector into the power port,

align the plastic lock tab so it points up. Insert

the connector, then twist it as indicated by the

“arrow” icon above the port (“arrow” and

“lock” icons shown at right).

To unlock the connector, twist it to the right,

toward the “unlocked” icon (shown at right).

2. Plug in the power pack.

Warning: Do not plug the power pack into an outdoor outlet or

operate the terminal outdoors. Also, disconnecting power

during a transaction may cause transaction data files that are not

yet stored in terminal memory to be lost.

Note: To protect against possible damage caused by lightning

strikes and electrical surges, you may want to install a power

surge protector.

O3350 IG 19496 Book.book Page 14 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

When the terminal has power, the display screen lights and the

green LED indicator flashes on and off (if the printer has no

paper), or solid green if paper is loaded.

Step 6: Install a Paper Roll in the Printer

The internal printer uses single-ply, thermal-sensitive paper 58

millimeters (2.25 inches) wide and about 25 meters (82 feet)

long.

Warning: Poor-quality paper may jam the printer. For high-

quality VeriFone paper, refer to the “Accessories and

Documentation” section.

Caution: Store thermal paper in a dry, dark area. Handle

thermal paper carefully: impact, friction, temperature,

humidity, and oil affect the color and storage characteristics of

the paper. Never load a roll of paper with folds, wrinkles, tears,

or holes at the edges or in the printing area. For best results, cut

a straight edge on the paper with scissors before feeding it into

the printer.

Install a Paper Roll

1. Turn on the terminal. (The green LED indicator will blink

on and off, indicating the printer needs paper.)

2. Remove the paper roll cover by lifting it up (Figure 7).

Two ridges on the cover’s sides show where to grasp it.

O3350 IG 19496 Book.book Page 15 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Figure 7 Thermal Printer Features

3. Remove the protective strip from the paper and cut a

straight edge across its leading end.

4. Hold the roll so the paper feeds from the bottom of the roll

and insert the cut end into the paper feed slot (Figure 8).

Figure 8 Loading Paper

Power-On/Paper-Detect

LED Indicator

Paper Feed Button

Paper Roll Cradle

Paper Roll Cover

Paper Release

Lever

Printer Paper

O3350 IG 19496 Book.book Page 16 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

A built-in sensor detects the paper and pulls it through and

out the unit’s top, just below the serrated metal tear strip.

5. If necessary, press the paper feed button until about

5 centimeters (2 inches) of paper emerge from the top.

6. Insert the orange plastic spindle into the paper roll, and

place into the cradle so the spindle’s ends rest securely in

the two slots.

7. Replace the cover by inserting the two front tabs first and

lightly pushing down until it snaps into place (Figure 9).

Ensure the paper’s edge is outside the cover.

Figure 9 Paper Roll, Spindle, and Cover

Note: To adjust paper position, lift the small red release lever

on the cradle’s right side (Figure 7) until it snaps “up.” The

paper now freely moves in the paper path. When the paper is

correctly positioned, lower the lever until it snaps “down.”

For paper ordering information, refer to “Accessories and

Documentation‚” page 36.

Paper Roll Spindle

O3350 IG 19496 Book.book Page 17 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Perform a Power-On Printer Test

To ensure the printer is operating correctly:

1. Turn off power to the terminal.

2. Hold down the paper feed button and turn on the terminal.

The printer test starts, then stops after a few seconds.

When the test begins printing, release the paper feed

button.

The test printout, with printer information and repeating

character strings, is about 38 centimeters (15 inches) long.

3. Press the paper feed button to advance the paper roll a few

centimeters (inches), then tear off the test printout.

Congratulations! Your Omni 3350 terminal should now be

completely installed and ready to use.

Step 7: Install/Replace MSAM Cards

When you first receive your Omni 3350 terminal, you may

need to install a merchant smart card, or one or more

micromodule-size SAM (MSAM) cards. Or you may need to

replace old cards with new ones. The directions below describe

both procedures.

Caution: Observe standard precautions for handling

electrostatically sensitive devices. Electrostatic discharges can

damage this equipment.

1. Turn off power to the terminal.

2. To install a merchant smart card, grip the SAM drawer and

pinch the locking lever (Figure 10). If the drawer already

O3350 IG 19496 Book.book Page 18 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

contains a merchant smart card, the lever grips the card for

removal from the terminal.

Figure 10 SAM Drawer with Merchant Smart Card

3. Slide the SAM drawer from the terminal (Figure 10).

4. Remove any previously-installed merchant smart card by

pulling the card from the SAM drawer.

To install or replace an MSAM card, go to Step 5.

Otherwise, go to Step 11.

5. Turn the terminal over (Figure 11) on a soft, clean surface

(to protect the lens from scratches). The four MSAM

cardholders are now accessible. Each cardholder consists

of a hinged tilt-up cover attached to a connector base.

Terminal

SAM Drawer

Merchant

Smart Card

O3350 IG 19496 Book.book Page 19 Wednesday, April 5, 2000 10:30 PM

Omni 3350 Installation Guide

Figure 11 Micromodule-Size SAM (MSAM) Cardholders

6. To unlock a cardholder, slide its locking plate to the

unlocked position, shown by the OPEN arrow (Figure 12).

Figure 12 MSAM Cardholder Close-Up

7. Open the cardholder by pivoting the cover from its

connector base (Figure 13).

4 Micromodule-Size

SAM Cardholders

OPEN

LOCK

O3350 IG 19496 Book.book Page 20 Wednesday, April 5, 2000 10:30 PM

Page is loading ...

VeriFone 3350 User manual

Brand: VeriFone

Model: 3350

Category: POS terminals

Type: User manual

Download PDF

report

VeriFone 3350 User manual

VeriFone 3350 User manual

Related papers

Other documents