Arlo VMS5440-2CCNAS User manual

Ultra Series

4K UHD Wire-Free Security

Camera System User Manual

2

Contents

1. GettoKnowYourArloUltraCamera 5

GettheArloapp .............................................................................................................5

MeetyourArloUltraCamera ........................................................................................6

MeetyourSmartHub ...................................................................................................... 7

DomorewithArlo ..........................................................................................................7

2. GetStarted 8

ConnectyourSmartHubtotheInternet ......................................................................8

TheSmartHubLED ......................................................................................................... 8

UsetheArloappforinstallationandsetup ................................................................9

Insertthebatteryintoyourcamera ..............................................................................9

Thecamerabattery .......................................................................................................10

TheArloUltraCameraLED .........................................................................................12

TipsforoptimalWiFiperformance ............................................................................12

Magneticmount ...........................................................................................................13

InstalltheArloOutdoorMount ..................................................................................14

ConnectyourcameratotheArlosolarpanel(soldseparately) ............................15

YourArloUltracamera’seldofview ........................................................................15

Positionyourcameratodetectmotioninspecicareas ........................................16

Testmotiondetection ..................................................................................................17

Armyourcameratodetectmotion ...........................................................................17

3. ArloUltraBasics 18

Viewyourcamerafeeds ..............................................................................................19

Lookbackvideo ............................................................................................................20

Recordclipsfromlivevideo ........................................................................................20

Takeasnapshotfromlivevideo .................................................................................21

TalkandListen ...............................................................................................................21

Turnthecameraspotlightonandoff ........................................................................21

Turnthecamerasirenonandoff ...............................................................................22

Customizeyourcamerafeedimage ..........................................................................22

Motiondetectionactivityzones ..................................................................................23

Viewrecordingsandsnapshots..................................................................................24

Ultra Series 4K UHD Wire-Free Security Camera System

3

Contents User Manual

Downloadrecordings ..................................................................................................26

4. ImageQualityFeatures 28

HighDynamicRange(HDR) ........................................................................................28

Local4Kstreamingandrecording .............................................................................28

HEVC4Kplaybacksupporteddevices ......................................................................29

Start4Kstreaming ........................................................................................................29

AutoZoomandTracking .............................................................................................31

5. Modes,Rules,andAlerts 33

Modes ............................................................................................................................33

Selectamode ...............................................................................................................34

MuteNotications ........................................................................................................34

Rulesformodes ............................................................................................................35

Changemotionsensitivity ...........................................................................................35

Automaticallystoprecordingwhenmotionstops...................................................35

Controlwhetherthespotlightturnsonwhenmotionisdetectedatnight 36

Changeaudiosensitivity .............................................................................................36

Managealerts ................................................................................................................37

Scheduleyourcamerarules ........................................................................................37

SetupArloGeofencing ...............................................................................................38

Geofencingwithmultiplemobiledevices ................................................................40

Custommodes .............................................................................................................42

DetectaudioalarmswithyourUltracamera ............................................................43

6. ChangeYourSettings 48

Two-stepverication ....................................................................................................48

Usefaceorngerprintauthentication .......................................................................50

Customizeyourprole .................................................................................................51

ChangeyourArlopassword .......................................................................................51

Resetaforgottenpassword ........................................................................................52

Grantaccesstofriends ................................................................................................52

Changethetimezone .................................................................................................54

Camerasettings ............................................................................................................54

Customizethecameraspotlightsettings..................................................................57

Viewdeviceinformation ..............................................................................................59

Ultra Series 4K UHD Wire-Free Security Camera System

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Contents User Manual

Removeadevicefromyouraccount .........................................................................59

7. UseSDCardStorage 60

InsertamicroSDcard ...................................................................................................60

ViewtheSDcardstatus ...............................................................................................61

ViewavailableSDcardstorage ..................................................................................61

TurnSDcardrecordingoffandon ............................................................................61

Turnlocal4Krecordingoffandon ............................................................................61

ChangetheSDcardoverwritesetting ......................................................................62

FormatamicroSDcard ................................................................................................62

SafelyejectanSDcard ................................................................................................62

ViewvideosonamicroSDcard ..................................................................................63

8. ArloConnect 64

UseArlowithAmazonAlexa .......................................................................................64

AddArlodevicestotheAppleHomeapp ...............................................................65

AddArloUltratotheGoogleAssistantapp .............................................................67

UseArlowithIFTTT .......................................................................................................67

9. FAQsandTroubleshooting 68

FAQs ...............................................................................................................................68

BatteryFAQs ..................................................................................................................69

ActivityzonesandCVRaren’tworking ......................................................................70

TroubleshootArloGeofencing ...................................................................................71

Can’tseevideostreamsinabrowser ........................................................................71

WiFisignalinterference ...............................................................................................72

Notreceivingpushnotications .................................................................................72

ArloSmartAlarmDetectionisn’tworking .................................................................74

VerifythattheArloSmartHubisonline .....................................................................74

TheSmartHubisofine ...............................................................................................74

ResettheArloSmartHubtofactorysettings .............................................................76

10. RechargeableBatterySafety 77

SafeHandlingandusageguidelinesforrechargeablebatteries ..........................77

12Get Started

Ultra Series 4K UHD Wire-Free Security Camera System

User Manual

The Arlo Ultra Camera LED

The LED on the camera lights when the camera is powered on. The LED changes

color and blinks depending on the battery charge and to indicate the status of

activities such as pairing the camera and updating the camera rmware.

• Slow blinking blue. The camera is in the process of pairing with the SmartHub.

• Fast blinking blue. The camera paired with the SmartHub.

• Blinking amber. The camera is out of range, a connection error occuring during

pairing, or the camera battery charge is low (15% or less).

• Alternating blue and amber. The camera failed to pair with the SmartHub, or a

rmware update is in process, or a reset is in process.

Tips for optimal WiFi performance

Place your Arlo Ultra camera in a location with a good WiFi signal to the SmartHub.

The distance between WiFi devices can affect the WiFi signal:

• Maximum recommended distance. Place your camera a maximum of 300 feet

(90 meters) from the SmartHub. The maximum line-of-sight range of 300 feet is

reduced by each wall, ceiling, or other major obstruction between the camera and

SmartHub.

• Minimum recommended distance. To reduce WiFi interference, place the

SmartHub 6 feet (1.8 meters) away from your WiFi router. Place your Arlo Ultra

cameras 10 feet (3 meters) away from the SmartHub, and allow at least 6½ feet (2

meters) between cameras.

The following materials can reduce WiFi signal strength if they are located between

WiFi devices such as your SmartHub and Arlo Ultra cameras:

• Unusually thick walls and ceilings

• Brick

• Concrete

• Stone

• Ceramic

• Glass, especially mirrors

• Metal

• Large quantities of water, such as the water in a sh tank or water heater

For information about optimizing 4K streaming with multiple Arlo Ultra cameras,

see the Arlo support article https://kb.arlo.com/000062190/How-can-I-reduce-

connectivity-issues-when-I-live-stream-in-4K-on-multiple-cameras.

17Get Started

Ultra Series 4K UHD Wire-Free Security Camera System

User Manual

Use camera positioning to aim your camera

Camera positioning is available only when the camera is not streaming, recording

motion, or using the Motion Detection test. During camera positioning, the camera

streams video as fast as possible, without buffering. You can aim your camera while

watching on your smartphone and making near real-time adjustments to the camera

position. This means that you might see lower-quality video while you are positioning

your camera.

1. Open the Arlo app.

2. Tap Settings > My Devices.

3. Select the camera.

4. Tap Device Utilities > Camera Positioning.

The camera starts streaming video. The signal strength bar indicates the WiFi

signal that your Arlo Ultra camera is receiving at its current location.

Test motion detection

You can use the motion detection test to nd the right motion sensitivity setting for

each camera.

1. Open the Arlo app.

2. Tap Settings > My Devices.

3. Select the camera.

4. Tap Device Utilities > Motion Detection Test.

5. Move in front of the camera.

During this test, the camera LED blinks amber when motion is detected.

6. Move the slider to adjust the motion sensitivity level as needed.

7. Edit the rule for your camera to enter the motion sensitivity level that you want to

use. See Change motion sensitivity on page 35.

Arm your camera to detect motion

You control when your camera detects motion and the rules it uses to record and alert

you by selecting a mode. The Arlo app comes with four modes, Armed, Disarmed,

Schedule, and Geofending. You can customize each mode and you can also create

custom modes. For information about how to do this, see 6. Modes, Rules, and Alerts

on page 33.

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Arlo VMS5440-2CCNAS User manual

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