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Introduction
Thank you for purchasing AudioQuest's PowerQuest
G8
Power Conditioner/
Surge Protector.
Most
AC
power surge protectors are 3-mode surge-suppression devices.
Though these may guard against catastrophic power surges,
they
can also
allow even modest transient-power spikes
to
dissipate via
the
electrical
AC
ground. This
is
significant since
no
surge protection technology dissipates
the
incoming surge/spike
to
either zero volts
or
amps. Most
AC
powerline surges
or
spikes are
frequent-and
they are
not
catastrophic.
In fact, transient-power spikes
can
occur dozens
of
times daily in any home
or
office
with
standard
utility
power. Appliances and machinery often generate
these power spikes, and, when they occur, a typical 3-mode protection device
can send
the
remaining electrical energy
to
an
audio/video component's circuit
ground. Over time, this
can
cause incremental damage
to
the
component's
delicate surface-mount circuit chips.
PowerQuest's Micro-Spike Technology prevents this from happening while
also protecting your valuable system from catastrophic power surges.
Safety Information I Warnings
Before operating
the
PowerQuest
G8,
please read and observe all safety and
operating instructions. Retain these instructions
for
future reference.
• Do
not
disassemble or in any
way
modify
the
PQ
GS. There are
no
user-
serviceable parts inside.
• Keep
away
from moisture and avoid excessive humidity.
• Do
not
allow liquids
or
foreign objects
to
enter
the
unit.
Servicing I Return
to
AudioQuest
Servicing
ofthe
PQ
G8
must be performed
by
AudioQuest and
is
only
required
when:
• The
PQ
G8
has
been exposed
to
rain, flooding, or extreme moisture.
• The
PQ
G8
does
not
appear
to
operate normally.
(See
"Trouble-Shooting Guide:')
• The
PQ
G8
has
been dropped and sustained considerable physical damage.
If
sending
the
PQ
G8
to
AudioQuest
for
servicing (or shipping
it
for
any reason),
please use bubble wrap or other professional packaging materials
so
that
it
may arrive safely.
If
you have questions regarding
the
packaging requirements
or best practices, please contact AudioQuest.
·Power Source
Ideally,
the
power source
to
which
the
PQ
G8
is
connected should be adequate
for
use
at
120VAC
single-phase nominal voltage,
15
amps (current capacity
RMS)
.
However,
the
PQ
G8
will
operate very well
with
a
120VAC
20-amp service outlet.
For
proper
operation,
the
PQ
G8 requires a safety
ground
(supplied via
the
power
utility
AC
wall outlet). When
the
G8
power
switch
is
engaged,
the
green
"Grounded"
indicator
will
light.
If
it
fails
to
do
so,
there is
no
ground
present
at
the
service
power
outlet.
Operation
Plug
the
attached
AC
cord
into
a 120VAC 50/60Hz
power
outlet,
then
set
the
red breaker/power switch (located
on
the
side
by
the
power
cord's chassis
entrance)
to
"Reset:' When
doing
so,
both
the
"Grounded" and "Protected"
indicators
will
light.
The G8
is
ready
for
use.
Specifications
• Micro-Spike Technology with Catastrophic-Surge Protection: 2160
Joule,
maximum
spike
6kV,
144kA
• Filtration: Radio-Frequency
AC
Line -40dB (1SOkHz-100MHz)
•
USB
Chargers: 2x High-Speed
USB
Charging Ports (USB-A &
USB-C)
-USB-A charger (up
to
SVDC/2.4A)
-
USB-C
charger (up
to
SVDC/3.0A)
-
USB-A
& C
combined
(up
to
SVDC/3.4A)
• Dimensions: 3.31" H x 11.93"W x 1.29" D
• Weight: 1.42Ibs
• Input Current Maximum Capacity: 15 amps
RMS
• Compliance: C-UL Listed -1449 Series Ill
;
Trouble-Shooting Guide
There
is
no power
to
any
of
the
AC
outlets.
•
Is
the
breaker/power switch set
to
"Reset"?
•
Is
the
input
AC
cord properly plugged
into
the wall
AC
service outlet?
•
Is
the
wall's
AC
outlet
functioning properly?
Plug another component, product,
or
lamp
into
the
wall
outlet
to
verify
that
power
is
present and
that
the
electrical panel's circuit breaker
has
not
tripped.
If
there are
only
one
or
two
AC
outlets
that
have
no
output
power, a
component
may be malfunctioning.
Test
the
AC
output
with
a simple known device such
as
a lamp.
•
Is
the 15-amp circuit breaker tripped?
On
the side panel, near the power cord, there
is
one 15-amp circuit breaker/power
switch.
It
should be set
to
"Reset:' Though
it
is
quite unlikely,
if
the switch will
not
stay in the
Reset
position, a large appliance
or
a defective component may
be experiencing a short circuit.
If
this were
to
occur, this circuit breaker/power
switch will disconnect, thus saving the
PQ
G8
and its connected equipment.
If
you discover
that
one
or
multiple
products activate
the
circuit breaker,
check the current consumption rating
of
that/those products. (Typically,
this information can be
found
on the last page
of
the
component's owner's
manual;
it
should be listed
as
the
power
consumption
at
120VAC.)
The current
specification will typically be in watts. Know
that
15
amps
at
120VAC
equals
1800 watts.
(You
will
want
to
be
at
least slightly under
that
number.)
The"Protected" red indicator
is
no longer lit
and/or
none
of
the
diagnostics
listed above have yielded
success.
The surge protection
is
likely damaged
or
sacrificed its life
to
protect your
connected equipment. The
unit
must be replaced.
My
home
or
grounds were
hit
by lightning. The PQ
GS
seems
to
be
functioning properly. Should
it
be
sent in for inspection
or
service?
If
you
see
or
smell smoke coming
from
the
unit,
it
needs service
or
replacement.
Otherwise,
if
it
functions after such an event (which
is
very likely),
the
unit
is
fine.
If
it
fails after such
an
event,
it
will
fail totally, and
the
unit
will
cease
to
output
AC
power. The "protected" indicator will
not
light
as
well.
For warranty information, visit www.audioquest.com/warranty
audioquest
.
© Copyright 2021
The information contained herein is subject
to
change without notice.
This document contains proprietary information, which is protected
by
copyright.
c@us
LISTED
No part
of
this document may be photocopied, reproduced, or translated into another language without
the prior written consent
of
the author.
Les renseignements contenus dans ce document peuvent etre modifies sans preavis.
Ce document contient des renseignements exc/usifs proteges
par
droit
d'auteur. Aucune partie
du
present
document ne
peut
etre photocopiee, reproduite ou traduite dans une autre /angue sans le consentement
prealable de /'auteur.
La informaci6n contenida aquf esta sujeta a cambio sin previo aviso.
Este documento contiene informaci6n
de
propiedad protegida
por
derechos de autor. Ninguna parte
de
este documento puede fotocopiarse, reproducirse o traducirse a otro idioma sin
el
consentimiento previo
por escrito del autor.
PowerQuest G8 Performance Enhancer/Surge Protector
The Quest Group Product Limited 5-Year Warranty
The Quest Group warrants to the original purchaser of any The Quest Group PowerQuest G8
Performance Enhancer/Surge Protector with a 5-year limited warranty for the product that the
PowerQuest G8 Performance Enhancer/Surge Protector shall be free of defects in design, assembly,
material, or workmanship, and will repair or replace, at its option, any defective product free of charge.
The Quest Group Connected Equipment Protection Warranty
The Quest Group warrants to the original purchaser of any The Quest Group PowerQuest G8
Performance Enhancer/Surge Protector connected equipment coverage for ve (5) years from the date
of purchase, up to $500,000.00. The Quest Group will repair or replace, at its option, any equipment
which is damaged by a transient voltage surge/spike or lightning strike that contacts the connected
component via the AC line. Such an “Occurrence” is covered while the Quest Group PowerQuest G8 is
properly wired via the building’s AC power line (outlet), with a protective ground.
Power surges or spikes via an incoming signal line are not applicable to this warranty. Best protection for
incoming cable, ethernet, or satellite signal line is to Earth ground such signal wiring to the building’s
principal Earth ground rod or electrical buss, before the signal line enters the building or connects to
your equipment.
Equipment Warranties
The fair market value of the equipment shall be the current value of the equipment specied in the
most recent edition of the Orion Blue Book by Orion Research Corporation. Subject to all terms and
conditions contained here. This warranty in no way guarantees the recovery of lost data on your hard
drive. The Quest Group reserves the right to review the damaged The Quest Group PowerQuest G8
Performance Enhancer/Surge Protector, the damaged equipment, and the site where the damage
occurred. All costs of shipping The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector
and the damaged equipment to The Quest Group for inspection shall be borne solely by the purchaser.
The Quest Group reserves the right to negotiate the cost of repairs. If The Quest Group determines,
in its sole discretion, that it is impractical to ship the damaged equipment to The Quest Group repair
center, The Quest Group may designate, in its sole discretion, an equipment repair facility to inspect and
estimate the cost to repair such equipment. The cost, if any, of shipping the equipment to and from such
repair facility and of such estimate shall be borne solely by the purchaser. Damaged equipment must
remain available for inspection until the claim is nalized.
Whenever claims are settled, The Quest Group reserves the right to be subrogated under any existing
insurance policies the claimant may have. All above warranties are null and void if The Quest Group
PowerQuest G8 Performance Enhancer/ Surge Protector in use during the Occurrence is not provided
to MHHC Enterprises, Inc. for inspection upon MHHC Enterprises, Inc.’s request at the sole expense of
the purchaser; MHHC Enterprises, Inc. determines that The Quest Group PowerQuest G8 Performance
Enhancer/ Surge Protector has been improperly installed, altered in any way or tampered with; MHHC
Enterprises, Inc. determines that the damage did not result from the Occurrence or that no Occurrence in
fact took place; the repair or replacement of the damaged equipment is covered under a manufacturer’s
warranty; or The Quest Group determines that the connected equipment was not used under normal
operating conditions or in accordance with any labels or instructions.
All The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector devices must be plugged
directly into the power source and must not be “daisy-chained” together in series fashion with other
power strips, power conditioners, regenerators, UPS battery back-up devices, or other surge protectors
or extension cords. A three-to-two-prong adapter may not be used. Any such installation voids the
warranty.
The Quest Group Connected Equipment Warranty only protects against damage to properly connected
equipment where The Quest Group has determined, in its sole discretion, that the damage resulted
from an Occurrence, and does not protect against acts of God (other than lightning, such as ood,
earthquake), war, vandalism, theft, normal-use wear and tear, erosion, depletion, obsolescence, abuse,
damage due to low-voltage disturbances (i.e. brown outs or sap), non-authorized program, or system
equipment modication or alteration. The Quest Group PowerQuest G8 Performance Enhancer/Surge
Protector warranty is null and void if a power disturbance that damages your equipment occurs through
the phone or network lines. You are only covered if the disturbance entered through the AC lines.
Please note: This product is not for use with aquatic items like aquariums and other water product
classes and or all other water-related products. Generators and sump pumps are excluded for use with
this product. Use only indoors and in dry locations.
This warranty contains the sole warranty of The Quest Group, there are no other warranties, expressed
or, except as required by law, implied, including the implied warranty or condition of quality,
merchantability or tness for a particular purpose, and such implied warranties, if any, are limited in
duration to the term of this warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations
may not apply to you. In no event shall The Quest Group be liable for incidental, special, direct, indirect,
and consequential or multiple damages such as, but not limited to, lost business or prots arising out of
the sale or use of any The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector, even if
accused of the possibility of such damages.
This warranty gives you specic legal rights, and you may also have other rights, which may vary
from state to state. Some states do not allow the exclusion or limitation of incidental or consequential
damage, so the above limitations may not apply to you.
This warranty is valid only for the original purchaser of the product. All damage claims against
the product must be made within fteen (15) days from the date of the occurrence and must be
accompanied by a receipt for the damaged equipment or the warranty is void. Warranty is valid in USA,
Canada, and Puerto Rico.
Warranty Registration
Please register your product here. https://www.audioquest.com/page/aq-product-registration.html
For Your Product Warranty Support
The Quest Group product support is available. Please contact MHHC Enterprises, Inc..
For Your Connected Equipment Warranty Support
To file a claim against The Quest Group Connected Equipment Warranty, you must take the following
steps: Contact MHHC Enterprises, Inc. Administrator via phone at 1 (888) 609-2584 or write to us at:
1. MHHC Enterprises, Inc., 400 Union Avenue SE, Suite 200, Olympia, WA 98501 or
claims@mhhcco.com within fteen (15) days of the occurrence.
2. Be prepared to provide the following information:
a. The serial number of The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector.
b. The equipment that was connected to the PowerQuest G8 Performance Enhancer/Surge
Protector at the time of the Occurrence.
c. The equipment that was damaged during the occurrence and the extent of the damage.
d. The date of the Occurrence.
e. Where you purchased the PowerQuest G8 Performance Enhancer/Surge Protector.
f. When you purchased the PowerQuest G8 Performance Enhancer/Surge Protector.
g. Copy of original receipt.
h. The Quest Group Connected Equipment Warranty Team Member will then instruct you on how to
forward your equipment, receipt, The Quest Group PowerQuest G8 Performance Enhancer/Surge
Protector in use during the “Occurrence” and how to proceed with your claim.
Please conveniently register The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector
on-line on our website http://www.powerquestwarranty.com
Basic Installation Instructions for The Quest Group PowerQuest G8
Performance Enhancer/Surge Protector Connections
The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector should only be plugged
into a grounded outlet. All connected equipment should be plugged directly into The Quest Group
PowerQuest G8 Performance Enhancer/Surge Protector. Using any extension cord in conjunction with
The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector will void all The Quest Group
warranties associated with this product.
LED Indicator Lights
The “Protection OK” light should be on when the power switch is turned on. If this light goes out at any
time, please consult the PowerQuest G8’s User Manual for a list of possible reasons and actions. The unit
may need to be replaced at this time.
Disclaimer & Important Information
EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL THE QUEST GROUP BE LIABLE
UNDER THE TERMS OF THIS POLICY FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED
TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING OUT OF
THE USE OF THE QUEST GROUP PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS
OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF
SAVINGS OR REVENUE, LOSS OF USE OF THE QUEST GROUP PRODUCT OR THE CONNECTED EQUIPMENT
OR ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE
EQUIPMENT, FACILITIES OR SERVICES, LABOR, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING
CUSTOMERS, AND INJURY TO PROPERTY.
THE QUEST GROUP WARRANTS TO THE ORIGINAL CONSUMER THAT OUR PRODUCTS WILL BE FREE
FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE FOR ITS LIFETIME, WHICH
MEANS UNTIL THE SURGE PROTECTOR HAS EXCEEDED ITS CAPACITY TO PROTECT AGAINST SURGES
AND SPIKES. THE “PROTECTION ON” INDICATOR LIGHT WILL NO LONGER BE LIT WHEN THIS CAPACITY
IS EXCEEDED. WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEEDS THE FOREGOING
WARRANTY IS HEREBY DISCLAIMED.
YOU AGREE THAT THE QUEST GROUP’S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY THE
QUEST GROUP SHALL NOT EXCEED THE ORIGINAL PRICE OF SUCH PRODUCT.
THE LAWS OF THE STATE OF TEXAS, USA, GOVERN THIS WARRANTY. IF ANY PROVISION OF THIS LIMITED
WARRANTY IS UNLAWFUL, VOID OR UNENFORCEABLE, THAT PROVISION SHALL BE DEEMED SEVERABLE
AND SHALL NOT AFFECT ANY REMAINING PROVISIONS.
Limitations and Conditions
This warranty is subject to the following limitations and conditions:
The unit will not be covered under the warranty if:
• It has been altered or modied in any way.
• It has been damaged due to misuse, negligence, accident, or improper operation.
• It has been subjected to water damage, or extremes of humidity or temperature.
• It has been purchased from an unauthorized dealer, or unauthorized repair or service has been
performed.
For repairs and returns:
• A request for a Return Merchandise Authorization (RMA) number must be made in writing or via phone
to AudioQuest.
• A return address and phone number must be included.
• Returned product must be accompanied by the RMA number, a written description of the defect or
issue, and a photocopy of the original purchase receipt.
• Customer is responsible for paying shipping charges to AudioQuest.
• If the product is found to be out of warranty, as in the conditions specied above, the customer will be
given the option to pay for the repairs or replacement, or to have the unit returned to them.
Limited to original purchaser:
• This Warranty is for the sole benet of the original purchaser of the PowerQuest G8 and shall not be
transferred to a subsequent purchaser of the product.
Warrantor and Contact
Inquiries regarding the Limited Warranty, or a request for an RMA may be sent to the following address:
USA
AudioQuest
Attn: Customer Service
2621 White Rd
Irvine, CA 92614
United States
Email: [email protected]
Phone: (949) 790-6000
Netherlands, Germany, UK
AudioQuest
Attn: Customer Service
Hoge Bergen 10
4704 RH Roosendaal
The Netherlands
Email: [email protected]
Phone: +31 165 54 1404
Warranty Outside the USA, Netherlands, Germany or the UK
AudioQuest has authorized distributors in many countries of the world. In each country, the authorized
distributor or dealer thereof has accepted the responsibility for warranty of products sold in their
respective countries. Warranty service should normally be obtained from the authorized distributor or
dealer from whom you purchased your product. In the unlikely event of service required beyond the
capability of the distributor, AudioQuest will fulll the conditions of the warranty. Such product must
be returned at the owner’s expense to AudioQuest, together with a photocopy of the bill of sale for that
product, a detailed description of the problem, and any information necessary for return shipment.
AudioQuest makes no other express warranty of any kind whatsoever. All implied warranties, including
warranties of merchantability and tness for a particular purpose, exceeding the specic provisions of
this warranty are hereby disclaimed and excluded from this warranty.
No representative or other person is authorized to assume for AudioQuest any liability except as stated
in this warranty.
©2021 AudioQuest 2621 White Road, Irvine CA 92614 USA
[email protected] | www.audioquest.com
Place
Stamp
Here
audioquest
®
2621
White
Road, Irvine, CA 92614
USA
Product
Registration
Please
complete and mail this registration card today!
Model Name:
□
PowerQuest 2
□
PowerQuest 3
□
PowerQuest GS
Serial
Number
Store
name
Date
Purchased
Your
name
Your Address
Your
Email
Address
Limited Warranty
The Quest Group,
OBA
: AudioQuest, warrants
to
the original purchaser
of
this AudioQuest PowerQuest product,
will
be
free
from
defects in material and workmanship
for
a period
of
five years. Warranty registration can
be
performed
by
mailing this card,
or
via
the
AudioQuest website
http:
ll
www
.audioquest.com/PowerQuest/.
Registration
is
advised. Refer
to
the
product
manual
for
more warranty information.
/
