Dedicated Micros SD (4 & 32 Channel) User guide

How to....?

Guide

Contents

Important Safeguards .............................................................4

Installing the Unit ....................................................................6

How Do I ...? ...........................................................................7

Problem Solving ...................................................................16

Information

This manual is intended as a supplement to the existing SD Installation & Operation Guide. It details the commonly used

aspects of daily use for the unit. It does not replace or supercede any previous manual.

Important Safeguards

Read Instructions

All the safety and operating instructions should be read before the unit is operated.

Power Sources

This unit should be operated only from the type of power source indicated on the manufacturer’s label.

Servicing

Do not attempt to service this unit yourself as opening or removing covers may expose you to dangerous voltage or other

hazards.

Refer all servicing to qualied service personnel.

Ventilation

Ensure unit is properly ventilated to protect from overheating.

All the safety and operating instructions should be read before the unit is operated.

To prevent re or shock hazard, do not expose this equipment to rain or moisture. The lightning ash with arrowhead symbol

within an equilateral triangle is intended to alert the user of this equipment that there are dangerous voltages within the

enclosure which may be of sufcient magnitude to constitute a risk of electric shock.

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be

required to take adequate measures.

Lightning Strike

The unit has some in-built protection for lightning strike, however it is recommended that isolation transformers be tted to the

system in areas where lightning is a common occurrence.

Regulatory Notes and FCC and DOC Information

(USA and Canadian Models Only)

Warning: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part

15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the

equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the

user will be required to correct the interference at their own expense.

If necessary, the user should consult the dealer or an experienced radio/television technician for corrective action. The user

may nd the following booklet prepared by the Federal Communications Commission helpful: “How to Identify and Resolve

Radio-TV Interference Problems”.

This booklet is available from the US Government Printing Ofce, Washington, DC20402,

Stock No. 004-000-00345-4.

This reminder is provided to call the CCTV system installer’s attention to Art. 820-40 of the NEC that provides guidelines

for proper grounding and, in particular, species that the cable ground shall be connected to the grounding system of the

building, as close to the point of cable entry as practical.

CE Mark

If this product is marked with the CE symbol it indicates compliance with all applicable directives.

Directive 89/336/EEC.

A ‘Declaration of Conformity’ is held at Dedicated Micros Ltd.,

1200 Daresbury Park, Daresbury, Cheshire, WA4 4HS, UK.

Laser

The unit supports an integrated CD writer, the following are additional warnings associated with installing and operating the

CD writer, please pay particular attention to this information.

• Caution - Use of controls or adjustments or performance of procedures other than those specied herein may

result in hazardous radiation exposure.

• To prevent exposure to laser emanations (harmful to the eyes), do not attempt to disassemble this unit.

Installing the Unit

Before you start

Check the contents of the box

The following items are included in the box:

Remove all items from the packaging. Ensure all items listed below are present.

• SD DVR

• IR Remote Control (x 2)

• IR Remote Control Extender

• Power Leads

• SD Range Software CD

If any of these items are missing, please contact the Dedicated Micros Technical Support team.

Note: Before installing the SD DVR, carefully read all Safety Instructions and the information detailed below on where the

unit should be located.

Choosing a location for installation

• The SD is designed to be desk, shelf or rack mounted. Rack mounting brackets are available as an

optional accessory.

• Ensure the SD unit is properly ventilated to protect from overheating.

• Ensure there is a 3cm gap on both sides of the unit.

• Ensure the IR receiver on the front of the unit faces the operator position and is no more than 3 metres

(10 feet) from the operator. An IR Remote Control Extender is also available.

• Ensure the unit is not located anywhere it could be subject to mechanical shocks.

• The unit should be located in an area with low humidity and a minimum of dust. Avoid places like damp

basements or loft spaces.

• If the unit is to be installed in a closed assembly, the maximum operating temperature must not exceed

40°C (104°F).

• Ensure there is reliable earthing of the mains outlet when tted to supply connections (other than direct

connection to the branch circuit).

• Any branch circuit supplying the unit must be rated at 15Amps.

• It is recommended that an uninteruptable power source be connected to the unit in case of power failure

(to ensure continuous operation of the unit)..

Electrical Connections

Please ensure the following are available and have been tested prior to the installation:

• Mains point

• Network point

• Network cable

• Active video signals i.e. at least one working camera feed

• PC with CD ROM drive and connection to the same network as the SD unit (recommended).

How Do I ...?

Please follow the procedures detailed below for guidance on executing some of the most commonly performed tasks required

of the SD. If you require guidance for a task not listed within this document, please refer to the SD Installation & Operation

Guide or contact the Dedicated Micros technical support team.

Note: The majority of procedures detailed below assume the IR remote control and a local monitor are being used to

view and navigate the menu screens. If viewing remotely (via the web pages), please utilise a PC compatible

keyboard and mouse for navigation.

... power the system up safely ?

To safely power up the SD, follow the procedure detailed below:

1) Place the SD in its chosen position.

2) Connect any external devices and power them up.

3) Connect the power to the rear of the SD.

4) The power up process will then begin. This may take up to two minutes. When complete, the menu

pages will be accessible via the local monitor.

... power down the system safely ?

To safely power down the SD, follow the procedure detailed below:

1) Remove the power cable from the rear of the unit.

Note: Once the power cable is re-connected, the power up process will begin. This may take up to two

minutes.

... restart the system safely ?

If the SD requires a restart i.e. if the default language has been changed, follow the procedure detailed below:

1) Navigate to the Maintain menu via the Directional button on the remote control.

2) Press the Red softkey button on the remote control to reset the unit.

3) The reset procedure will take up to two minutes to complete.

... check the software version ?

To check which version of software the SD is operating, follow the procedure detailed below:

1) Use the Directional buttons on the remote control to navigate to the Maintain menu.

2) Software, Webpage and Codec version information are displayed within the Maintain menu.

... perform a software upgrade ?

To upgrade the software installed on the SD, follow the procedure detailed below:

1) View the Dedicated Micros website (DedicatedMicros.com) for possible software upgrades.

2) Save any software upgrades to CD or a USB storage device.

3) Insert the disc into the SD’s CD drive or connect the USB device to the USB port on the front of the unit.

4) View the menu pages via a local monitor.

Note: This procedure cannot be completed remotely via the web pages.

5) Use the Directional buttons on the remote control to navigate to the Upgrade option, then press the OK

button the remote control.

6) If any updated software is found on the inserted media, the software download process will proceed.

7) Upon completion, the unit will automatically reboot.

... locate the units IP address ?

To locate the SD’s IP address, follow the procedure detailed below:

1) View the menu pages on the local monitor.

2) Press the MENU button on the remote control.

3) Navigate to the Network Menu.Navigate to the Network Menu.

4) The SD’s IP address is displayed.

... access the unit web pages ?

To access the SD’s web pages, follow the procedure detailed below:

Note: It is rst necessary to locate the units IP address, please refer to ‘...locate the units IP address ?’

above.

1) Launch Internet Explorer (or other web browser package).

2) Type the URL for the unit (IP address or domain and unit name).

3) The Main Menu page will be displayed.The Main Menu page will be displayed.

4) Navigate the web page menus via a PC compatible mouse and keyboard.

... set the time & date on the unit ?

To set the time on the SD unit, follow the procedure detailed below:

On the local monitor:

1) Use the Directional buttons on the remote control to navigate to the General menu.

2) Highlight the Set time and Set date textboxes.

3) Enter the current time and date details.

4) Press the Green softkey on the remote control.

Or If Setting The Time & Date Via The Web Pages:

4) Use the Directional buttons on the remote control to navigate to the General menu.

5) Select the Sync unit time from PC option (Yellow) to synchronise the time of the unit with that of the PC

being used to view the pages.

Note: If a change to the timezone is made, a system reset is required. Please refer to: ‘... restart the unit

safely ?’ for further details.

... change the language of the menu pages ?

To change the language of the menu pages, follow the procedure detailed below:

1) Use the Directional buttons on the remote control to navigate to the General menu.

2) Highlight the Language textboxes.

3) Select the relevant language from the accompanying drop down menu.

4) Reset the unit. Please refer to: ‘... restart the unit safely ?’ for further details.

... establish local admin menu passwords ?

It is possible to congure a four digit password to enable / disable access to the local menu conguration pages. To establish

local admin passwords for the SD unit, follow the procedure detailed below:

1) Use the Directional buttons on the remote control to navigate to the Admin menu.

Note: The Admin menu differs depending on whether the menu is accessed via the local monitor or remotely

via the web pages. It is only possible to set local admin passwords via the local monitor admin pages.

2) Highlight the Main textbox.

3) Enter a four digit alpha-numeric password.

4) When accessing menus via the local monitor, this password must now be entered in the displayed pop-

up box.

... establish playback passwords ?

It is possible to congure a four digit password to enable / disable access to the image playback function via the local monitor.

To establish this feature, follow the procedure detailed below:

1) Use the Directional buttons on the remote control to navigate to the Admin menu.

Note: The Admin menu differs depending on whether the menu is accessed via the local monitor or remotely

via the web pages. It is only possible to establish this feature via the local monitor admin pages.

2) Highlight the Password textbox.

3) Enter a four digit numeric password.

4) When accessing the image playback feature via the local monitor, this operator will now be challenged

for this password.

... adjust the quality of the images being stored ?

Use the Record Setup Page (Recording->Record Setup).

The SD uses a combination of quality setting and rate of recording to calculate the record duration available on the internal

hard drive. The quality setting and rate of recording are congured through the Recording pages.

Note: The settings described here are as congured ‘out of the box’.

1) Click on ‘Recording’ to open the Record Setup menu. The menu shown below will then be displayed.

14.101

Item Description

Record duration This text box will display the record duration possible using the current conguration.

Preset conguration Select the rate of non alarm recording to be used from the range of preset recording proles;

via Normal, Medium and Low Rate options utilising MPEG4, JPEG or MultiMode recording.

Record duration/enhance quality

The recording duration guarantees a minimum of 7, 14, 30 or 60 days recording; allowing the

machine to enhance the recording quality to suit.

Apply? (Green) If the settings have been changed then Apply will congure these and override any individual

settings. The Record calculator will then update.

Advanced (Red) This button opens the Advanced Setting page.

Record options (Yellow) This button opens the Record options page.

Cancel Settings are automatically saved when the page is closed. Use this button to cancel any

changes before navigating away from the page.

Save To ‘manually’ save changes whilst in a menu page, select the Save button.

2) Press the Right Directional button and click OK on the remote control, or click on the ‘Present

Conguration’ drop down box to display the available options. Standard conguration shows three

options, Normal rate - MPEG4 5pps, Normal rate - JPEG 1pps and Normal rate - Multi Mode 5pps. The

currently selected option is displayed in the textbox,

Note: Refer to ‘... change the quality of the standard settings’ for more information on these settings.

3) Change the selected conguration to a higher or lower quality setting.

4) It is possible to enhance the quality of the recording by limiting the number of days to be stored. To

increase the quality, select a lower duration from the drop down menu.

5) Click on ‘Apply?’ to update the conguration. The new duration available on the unit will be displayed.

Note: The Save button is only displayed when accessing the menus remotely i.e the web pages.

... change the quality of the standard settings ?

The standard settings used in the Preset Conguration dialog box on the Recording page can be adjusted to apply changes

to the recording prole used by each camera.

These settings are used to control the quality of the image recorded from each camera under different conditions (normal or

event) at different times of day (Day, Night or Weekend).

There are four JPEG settings (4CIF, 2CIF, CIF and QCIF) and three MPEG4 settings (2CIF, CIF and QCIF) available. These

are preset and cannot be edited. The Time of Day and Condition for each Camera can be assigned a JPEG or MPEG4

recording prole, quality setting and PPS setting. Once one camera is congured, the same settings can be applied to all

cameras if required.

1) Click on ‘Recording->Advanced’ to open the Record Setup menu.The menu shown below will then be

displayed.

14.101

Item Description

amera Enables selection of a specic camera for editing.

Copy to all (Blue) Select this button to apply this record conguration to ALL connected cameras.

Day/Night/Weekend Normal This column shows the recording prole used by the camera if no schedules are applied and

the camera is operating under Normal (non Event) conditions.

Day/Night/Weekend Event This column shows the recording quality that will be used by the camera during an AlarmThis column shows the recording quality that will be used by the camera during an Alarm

or Event. Note that Night and Weekend schedules will be used only when schedules are

applied.

Compression Selects MPEG or JPEG and a selected image size (4CIF, 2CIF, CIF or QCIF).

Quality If JPEG is selected, the gure entered in this text box will be the size of the JPEG transmitted

(in Kbytes). If MPEG4 is selected, the gure will be the bit rate allocated. A higher bit rate

will provide better quality. JPEG le sizes can be congured in the range of 5-45Kbytes and

MPEG bit rates in the range of 45-2500 K bits/second.

PPS This shows the pictures per second that will be recorded.

Transmission (Green) This button opens the Transmission settings page.

Record options (Yellow) This button opens the Record options page.

Cancel (Purple) Settings are automatically saved when the page is closed. Use this button to cancel any

changes before navigating away from the page.

Save To ‘manually’ save changes whilst in a menu page, select the Save button.

2) Press the Right Directional button twice and click OK on the remote control, or click on the

‘Compression’ drop down box in the ‘Day normal’ row to display the options available. 4CIF images are

704x576, 2CIF images are 704x288, CIF images are 352x288, QCIF images are 176x144. Selecting

4CIF as a recording size will require more storage than QCIF, but will also give a better quality image.

3) Select a higher or lower quality setting. Press the Right Directional button on the remote control or click

on the Quality setting to edit this parameter. Increasing the quality setting will increase the storage

requirements.

4) Press the Right Directional button on the remote control or click on the PPS setting to edit this

parameter. Increasing the number of pictures recorded every second will increase the storage

requirements.

... ensure my recorded images are only saved for xx days (data protection) ?

It is possible to congure the SD to ensure recorded images are only saved for a set period.

1) Select Recording->Record Options.

2) The parameter ‘Timed expiry (days)’ dictates when images stored on the hard drive will become

unavailable. Images recorded onto disk can be programmed to expire after a user-dened number of

days and hours. This option has been designed to assist where the installation requirements dene that

recorded images must adhere to legislation on retaining images for a maximum record time.

...set up a schedule ?

By default the SD record using the Day settings congured in the ‘Recording’ menu. It is possible to set the unit to record at

a different rate during the night and at weekends. This can allow more efcient use of the available recording capacity by

assigning a high recording rate and quality during the day and a lower setting during the night (with an increased recording

rate triggered by alarms). The schedule conguration can also be used to determine when the alarm contacts are active onThe schedule conguration can also be used to determine when the alarm contacts are active on

the unit.

1) Click on Schedule. The menu shown below will then be displayed.

14.101

Enable The schedule can quickly be enabled or disabled by ticking the accompanying textbox of the

options outlined below.

Mode This lists the three available modes that can be used when setting camera schedules.

Night Select to establish start and end times for Night schedule settings.

Weekend Select to establish start day/time and end day/time for Weekend schedule settings.

Start These text boxes control what time the Day and Night proles will become active. During the

Day period, the camera settings for ‘Day’ will be active (refer to Recording - Advanced).

End/Day These text boxes control what time the Day and Night proles will become inactive.

Keyswitch A Keyswitch can be used to switch from Night prole to Day, or to disable the alarms. It can

be attached via the Alarms connector using alarm in 17.

Note: Use of a Keyswitch precludes the use of schedules.

Cancel (Purple) Settings are automatically saved when the page is closed. Use this button to cancel any

changes before navigating away from the page.

Save To ‘manually’ save changes whilst in a menu page, select the Save button.

2) Click on the Enable tickbox in the ‘Night’ row to enable a different schedule for night. Night begins and

ends at the time specied in the Start, End/day dialog boxes.

3) Click on the Enable tickbox in the ‘Weekend’ row to enable a different schedule for weekend. Weekends

begins and ends at the day and time specied in the Start, End/Day dialog boxes.

The unit will now automatically switch from day to night recording proles every day at the specied ‘Start’ time and switch

back from night prole to day at the ‘End/day’ setting.

Note: If night recording is not required, a ‘blank’ prole using 0pps could be created and set as the night prole. This

would effectively switch off recording overnight. This is not recommended.

4) Alternatively, a keyswitch attached to alarm input 17 on the rear of the unit can be used to switch from

Day to Night Schedule, or to disable the alarms. If the keyswitch is enabled, the Schedule function is

disabled.

... set up an alarm ?

’The SD associates alarms with cameras by default. There is a panic alarm available via the panic button on the remoteThe SD associates alarms with cameras by default. There is a panic alarm available via the panic button on the remote

control (or on a connected Dedicated Micros keyboard i.e. DM/KBC1 and DM/KBC2). This will put all cameras into alarm

recording. There is also a contact alarm that is congured as a keyswitch via Alarm input 17. Alarms support tamper proof

detection to detect short circuit, open circuit and contact closure.

1) Click on Alarms. The menu shown below will then be displayed.

14.101

Alarm This box species which alarm response prole is being congured.

Source Use the drop down to select whether the contact is normally open (N/O), normally closed

(N/C) or disabled.

Pulse (secs) The pulse extension is used to prevent double triggers on a single alarm. The pulse extension

time starts on an alarm trigger. If that contact is triggered again after the rst alarm has

nished but within the pulse extension, the second trigger will not restart the alarm, but will

extend the current alarm duration.

EOL contact The End Of Line (EOL) is part of the advanced alarm feature and enables the inputs to detectThe End Of Line (EOL) is part of the advanced alarm feature and enables the inputs to detect

any changes in the input electronic resistance, e.g. 0 – 800Ω. A change will result in a Tamper

Alarm (short circuit) being detected and the system switching to alarm mode (refer to ‘End Of

Line Circuitry’ in the ‘Installing The SD’ section). By default the EOL contacts are disabled for

each input.

Primary camera An alarm can activate two cameras if required. The primary camera will take the still imageThe primary camera will take the still image

used for e-mailing on alarm and adding to the event database. It is also the camera that is

displayed rst on the Operator monitor.

Preset If the Primary camera is enabled for telemetry, it can be sent on alarm to the preset

nominated here.

Secondary camera If the alarm triggers two cameras, the second camera should be dened here.

Enable This shows when the alarm is enabled, and can be set for OFF, 24 hours, Schedule Day,

Schedule Night and Weekend. Note that if a Keyswitch is utilised: Keyswitch OFF uses

Schedule Day and Keyswitch ON uses Schedule Night).

Entry route This creates deferred alarms along a specied route while the entry time is active in

compliance with BS8418, the British Standard for remote monitoring stations. The entry/exit

time period is set on the Global Page. Diverting from the entry route during the count down

will result in the alarm being triggered immediately. This allows staff entry without triggering

an alarm, prior to switching the system to Day mode.

Exit route This creates deferred alarms along a specied route while the exit time is active in

compliance with BS8418, the British Standard for remote monitoring stations. The entry/exit

time period is set on the Global Page. Diverting from the exit route during the count down will

result in the alarm being triggered immediately. This allows staff to leave without triggering an

alarm.

Activate relay mode The alarm can be used to trigger one of the four available relays. The alarm will trigger theThe alarm will trigger the

selected relay until the alarm ends.

Remote alarm reporting Enable this to send a report to an RVRC on receipt of an alarm. Ensure that the Report

Settings have been congured in the Alarms -> Remote Reporting menu

Email on Alarm Enable this to send an email on receipt of an alarm. Ensure that the email settings have been

congured in Network->Email settings.

Log event The SD DVR can record all Events, both Alarms and Activity. Enable this to have the event

written to the log.

Switch to camera The SD DVR can display the primary camera associated with this alarm on the operator

monitor.

Sounder The unit has a buzzer which can sound for ve seconds when an alarm or activity are

detected.

Global (Red) This button will open the Global Alarms settings (see Global Alarms below).

Remote Reporting (Yellow) This button will open the Remote Reporting settings (see Remote Alarm Reporting below).

Cancel (Purple) Settings are automatically saved when the page is closed. Use this button to cancel any

changes before navigating away from the page.

Save (Grey) To ‘manually’ save changes whilst in a menu page, select the Save button.

2) Press the Right Directional button and then OK on the remote control, or click on the ‘Alarm’ drop down

box to list the available alarm proles. Select the alarm prole to be congured.

3) Press the Right Directional button and then OK on the remote control, or click on the ‘Source’ drop down

box. If the relevant alarm contact will normally be Open, select N/O, if it will normally be closed, select

N/C.

4) Press the Down, then Left Directional buttons followed by OK on the remote control, or click on the

‘Pulse’ text box. Enter (in seconds) the pulse extension used to prevent double triggers. The pulse

extension will activated when the relevant alarm is triggered. If the contact triggers again within the

assigned pulse extension period, the alarm will not restart.

5) Press the Right Directional button and then OK on the remote control, or click on the ‘EOL contact’

check box. When checked, the SD will detect any changes in the input electronic resistance. Any

change will be detected as a Tamper Alarm (short circuit) and the SD will switch to alarm mode. Please

refer to the SD Installation & Operation Guide (MI-I-SD-E1-2) for further guidance regarding the EOL

(End Of Line) circuitry feature.

6) Press the Down Directional button and then OK on the remote control, or click on the ‘Primary camera’

drop down box. As the SD can activate two cameras on alarm, select via the drop down box the primary

camera. This camera will take the still image used for emailing alarm notications and event database

purposes. It will also be the camera which is rst displayed on the Operator’s monitor.

7) Press the Right Directional button and then OK on the remote control, or click on the ‘Preset’ text box. If

the primary camera utilises telemetry functionality, enter a preset position which the camera will move to

on alarm.

8) Press the Down Directional button and then OK on the remote control, or click on the ‘Secondary

camera’ drop down box. If the alarm is intended to trigger two cameras on alarm, enter the number of

the second camera here.

9) Press the Down Directional button and then OK on the remote control or click on the ‘Enable’ drop down

menu.Select when the alarm is to be ON. Choose either OFF, 24 hours, (for continuous activation) or

select from the Schedule day, night weekend options (refer to previous section ...set up a schedule for

guidance on establishing a schedule),

10) Press the Down Directional button and then OK on the remote control, or click on the Entry route check

box. When checked, specied alarms are inactivated along a predetermined route, (enabling a member

of staff to enter and switch the system to Day mode without triggering an alarm). The time allowed for

this entry can be established via Alarms>Global Alarms.

11) Press the Down Directional button and then OK on the remote control or click on the ‘Exit route’

check box. When checked, specied alarms are inactivated along a predetermined route, (enabling a

member of staff to exit without triggering an alarm. The time allowed for this exit can be established via

Alarms>Global Alarms.

12) Press the Down Directional button and then OK on the remote control or click on the ‘Activity Relay

mode’ drop down menu. Select from Relay 1 to 4 or OFF. Upon an alarm being triggered, the selected

relay will trigger until the alarm ends.

13) Press the Down Directional button and then OK on the remote control or click on the ‘Remote alarm

reporting’ check box. When checked, a report can be sent to an RVRC (Remote Video Response

Centre).

14) Press the Down Directional button and then OK on the remote control or click on the ‘Email on activity’

check box. When checked, an email can be sent upon receipt of an alarm. Specify the email recipient

via Network>Advanced>Email.

15) Press the Down Directional button and then OK on the remote control or click on the ‘Log Event’

check box. When checked, an event will be logged and stored in the Event List. The Event List can be

accessed via the Event button.

16) Press the Down Directional button and then OK on the remote control or click on the ‘Switch to camera’

check box. When checked, the SD will display the primary camera associated with that alarm on the

operator monitor.

17) Press the Down Directional button and then OK on the remote control or click on the ‘Sounder’ check

box. When checked, the internal buzzer within the SD will sound for ve seconds when any activity is

detected.

... adjust how long cameras are on screen during a sequence ?

When a sequence of camera views has been established, the period each view is displayed before progressing to the next

can be altered via the procedure detailed below:

1) Navigate to the Display menu via the Directional button on the remote control.

2) Press the Down Directional button and highlight the Seq dwell (secs) drop down menu.

3) Enter (in seconds) the time each camera will be displayed on screen before switching to the next

camera in the sequence.

... view cameras on the local monitor ?

It is possible to view live connected camera footage at any time on the local monitor.

1) Press the LIVE button on the remote control.

2) Live camera footage will then be displayed on the local monitor.

3) To switch between cameras, either directly enter the camera number on the remote control Number

Pad, or cycle through the connected cameras via the CH button.

... playback recorded images ?

Whilst in Live mode, it is possible to playback recorded images from connected cameras.

1) Press the LIVE button on the remote control.

2) Select which camera you require to view recorded images from via the Number Pad on the remote

control, or cycle through available cameras with the CH button.

3) Use the REV and FWD buttons on the remote control to rewind and fast forward through recorded

images. Use the PLAY and PAUSE buttons as required.

... go to a specic time ?

To playback recorded footage from a specic time, follow the procedure detailed below:

1) Press the LIVE button on the remote control.

2) Select which camera you require to view recorded images from via the Number Pad on the remote

control, or cycle through available cameras with the CH button.

3) Press the GO TO button on the remote control. The Go To menu will be displayed.

4) In the Go To menu, use the Up / Down Directional buttons to enter Time and Data parameters, use the

Left / Right Directional buttons to navigate between settings.

5) When the chosen data and time has been entered, press the PLAY button on the remote control. The

recorded footage from that specic time will then be played.

31.05

... exit playback ?

To exit playback of recorded images, follow the procedure detailed below:

1) Press the LIVE button on the remote control.

31.06

... access the Event List ?

To access the event list, follow the procedure detailed below:

1) Press the EVENT button on the remote control, the Event List will be displayed.

2) Use the Up / Down Directional buttons to highlight a specic event. The selected event is shown in the

on-screen preview window.

3) To view any additional pages of data, utilise the Blue softkey. Use the Yellow softkey to return to the

previous pages.

4) Press PLAY on the remote control to view a highlighted event in full screen.

5) Press EXIT or LIVE on the remote control to exit the Event List.

... lter Events ?

To lter events, follow the procedure detailed below:

1) Use the Directional buttons on the remote control to navigate to the Event Filter textbox.

2) Use the Number Pad on the remote control to enter a Start and End time for the search parameters.

3) If required, select which event type(s) is/are to be searched (alarm, activity or system). Check the

relevant checkbox or press the corresponding coloured softkey ( Alarm - Red, Activity - Green, System

- Yellow).

4) When all search parameters have been entered, press the Blue softkey on the remote control to search

for relevant records.

... play an Event back full screen ?

To play an event back ‘full screen’, follow the procedure detailed below:

1) Use the Directional buttons on the remote control to highlight the required event within the Event List.

2) Press the PLAY button on the remote control.

3) To exit full screen mode and return to the Event List, press the EVENT button on the remote control.

... copy an Event to the Archive List ?

To copy an event to the Archive List, follow the procedure detailed below:

1) Highlight the event in the Event List.

2) Press the COPY button on the remote control.

3) The duration of the event will be copied to the Archive list.

31.161

... copy Events/Images to CD ?

To copy events/images to CD, follow the procedure detailed below:

1) Insert a blank CDR into the CD drive of the unit.

2) Select CD from the Media textbox.

3) Select the Copy option (Red softkey) to start archive.

4) Selected items are then saved to disc. Please note that if the CD is not ready or is not empty, ‘status’ will

be displayed on screen. Whilst data is writing to CD, the following status information will be displayed on

screen:

Please Wait

Watermarking

LeadIn

Writing

Verifying

5) On completion the CD will be ejected from the unit.

... copy Events/Images to a USB Device ?

1) Insert a USB Device into the USB port on the front of the unit.

2) Select USB from the Media textbox.

3) Select the Copy option (Red softkey) to start archive.

4) Selected items are then saved to the USB device.

5) The USB export status is displayed as a %.

6) On completion the status will read ‘Finished’.

Note: The SD range will support most USB Flash and USB HDD media for export, a summary of known

supported items is displayed in Appendix C of the Installation & Operation Guide.

Problem Solving

This is a list of common problems encountered using Digital Video recording technology in a CCTV environment (with specic

reference to the SD unit); and suggested solutions for each scenario.

I keep getting two alarms for one event. How can I prevent this ?

A pulse extension extends the trigger period to avoid double alarm triggers from occurring, i.e. If a second trigger

occurs on the same alarm input within the pulse extension time period, the unit will not create a new event.

Answer Extend the Pulse Extension parameter via the ‘Alarms’.

My images are feint/dark ?

Ensure the camera has been set up correctly. Signals from the cameras can be adjusted within the DVR to

compensate for a variety of conditions. The contrast can be altered.

Answer Modify the camera settings via the ‘Installer’ menus. Go to the ‘Camera Advance’ menu and modify the contrast

parameters.

Also If the camera feed was previously looped through and then disconnected, check the camera has been correctly

terminated. Check the Input Termination parameter is set to ‘On’.

How do I identify which unit I am viewing over a network ?

Each unit can be allocated a relevant 20 character name to identify the unit to the Operator or System

Administrator.

Answer Check the settings via the ‘Installer’ menus. Go to the menu and check the Unit name parameters.

How do I make sure I delete images after a certain time period ?

Images recorded onto disk can be made unavailable after a user-dened number of days and hours. This is

designed to help operators comply with legislation on the retention of images for a set period of time. Once the

timed expiry has been set, all images older than the selected time will be no longer available.

Answer Modify the settings via the Installer menus. Go to the Record Options menu and modify the Timed expiry

parameters.

How do I protect images from being overwritten ?

It is possible to protect images stored on the unit hard drives. These images will not be overwritten.

Answer Modify the settings via the ‘Installer’ menus. Go to the ‘Record Options’ menu and utilise the Image Protection

function.

How do I see all system alarms, failed cameras, the amount of available storage and earliest protected

recording on my unit ?

All of these parameters are available via the Status Page. This should be checked every day to ensure the system

is operating well and there are no obvious imminent problems.

Answer View the information by pressing the MENU button once.

There is no response from the unit when I try to navigate the menus

The unit may be in spot mode (the word SPOT will be displayed on the bottom of the screen). Press The Monitor

button (#) on the remote control to exit Monitor mode. Also press the DVR button on the remote control (to ensure

the remote control is not in TV mode).

Answer Press the MONITOR button on the Keyboard.

The cable could have been connected incorrectly.

Answer Check the monitor is not plugged into output monitor B.

I cannot select a specic camera

Answer Check that the camera video input in the ‘Camera Advanced’ menu is set to connected.

Cannot display any other cameras apart from the one currently displayed

Answer Check that the monitor is connected to the Monitor A output, and that the spot light is not lit.

I have a white screen with a selected camera and an image displayed of a ‘crossed out’ camera

The camera has failed.

Answer Check that the video signal level is one volt peak to peak, even if the camera works when plugged directly into a

monitor.

Erratic camera movement/camera moves on its own

Answer If using co-ax telemetry, this may be because the cable is not of sufcient quality for the required distance (cable

run). Ensure there is a 1V peak to peak signal with 0.3V synch pulse. If not, amplify the signal or repair/replace the

cable, A rs485 cable can also be used for telemetry signals.

All of my cameras are being displayed in monochrome

Answer Check that the monitor being used is a colour monitor.

Answer Reboot the unit (using the menus) with a camera connected to input one, as the unit may have started in NTSC

mode if no cameras were connected when it was initially booted.

Answer Check that the camera is dened in the Advanced Camera menu as Colour and not Mono.

I have a single colour camera being displayed in monochrome

Answer Check that the camera type is set as colour in the ‘Camera Advanced’ menu.

My camera image is either too bright or too dark.

The solution can either be a hardware or software issue.

Answer Toggle the state of input termination in the ‘Camera Advanced’ menu.

Answer Check the contrast settings in the individual ‘Camera Advanced’ menu.

My unit is not recording.

Answer Check in the ‘Recording Advanced’ menu that the record conguration is set to record at 1 or more pictures per

second.

Answer Check that the ‘Protected %’ is not 100%.

Answer Reboot the unit using the ‘Maintenance’ menu. If this fails; restore the unit to Factory Default settings via the

Maintenance page. Warning: Any conguration settings will be lost.

I have a specic camera that will not record

The most likely solution is a conguration error in the system setup.

Answer Check that the camera is selected to be recorded in the ‘Recording Advanced’ menu.

I have no serial or co-axial telemetry control

The most likely solution is a conguration error.

Answer Check that correct type of telemetry is selected in the ‘Camera’ menu.

Answer Check that the Dome/PTZ is addressed correctly as per the camera manufacturer’s manual.

I have no serial telemetry

The most likely solution is a communications error

Answer Check that your RS485 telemetry wiring is connected to pins 1 & 9 on the serial port selected in the ‘Serial’ menu.

Telemetry works when using the keyboard but not over the LAN/Internet

Signals from the unit are being interrupted or blocked’

Answer Check Routers/Firewalls to ensure that port 1025 UDP is not being blocked.

I cannot playback the recorded CD on my DVR

Recorded CDs and DVDs can only be played back on a Windows based PC.

Answer Use a Windows based PC to play back the recorded disk

I get a message ‘No CD in requested device’ message, yet there is a disk in the drive

Disk may be dirty, scratched or not blank.

Answer Try a new disk.

My audio works live, but is not being recorded

Live feed means the physical connections are correct, therefore it is probably a conguration error.

Answer Check that audio recording has been enabled in the ‘Audio’ menu page.

Audio can be heard on a PC connected over a LAN, but not over a WAN or the Internet

There is a rewall conguration problem.

Answer Check Routers/Firewalls to ensure that ports 2074 & 2075 UDP are not being blocked.

Audio recorded is too quiet

The audio feed signal is too low.

Answer Connect the microphone to a suitable pre-amp; connect the pre-amp to the line-in socket of the unit.

I cannot nd my unit on the network, it cannot be connected to or even ‘pinged’

Network connection problems can be difcult to diagnose due to the nature of network connections. There are a

few common solutions presented below.

Answer Check that the unit has been assigned a valid IP address, subnet mask and gateway, in the ‘Network Settings’

page.

Answer Check that you have used the correct type of Ethernet lead. Use a straight through lead when connecting the unit

into a Hub or Router, and a crossover cable when connecting the unit directly to a PC.

Answer Check that the PC you are using has been assigned an IP address.

I cannot connect to the unit with Internet Explorer, but the unit can be pinged. I can even connect with

NetVu Observer

Answer Open Internet Explorer, and check the settings by opening ‘Tools->Internet Options->Connections->LAN Settings’

and ensure that it is not trying to use a proxy server.

Why does my unit keep timing out.

Answer Check the MTU Value in the ‘More Network Options->Network Options’ menu. Typical values are 576 for ISDN,

1458 for a WAN and 1500 for a LAN.

What is the username and password when trying to enter conguration options?

Answer The defaults are username = dm, and password = web. If these do not work, then the passwords have been

customised for your installation. Check with the IT department, or with your installer.

Alarms inputs and/or Activity are not being registered or logged.

Answer Ensure that the ‘Log Event’ box is checked on the Alarm/Activity conguration page for the relevant input/camera.

Notes

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Dedicated Micros SD (4 & 32 Channel) User guide

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