SATO MB200 User manual

PN 9001145B

MB200i

Printer

SERVICE MANUAL

SATO America, Inc.

10350A Nations Ford Road

Charlotte, NC 28273

Main Phone: (704) 644.1650

Technical Support Hotline: (704) 644.1660

Technical Support Fax: (707) 644.1661

E-Mail: sato[email protected]

techsupport@satoamerica.com

www.satoamerica.com

WARNING

THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN

PART 15 OF FCC RULES FOR A CLASS B COMPUTING DEVICE. OPERATION OF THIS EQUIPMENT

IN A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE INTERFERENCE TO RADIO AND TV

RECEPTION.

PN 9001145B

TABLE OF CONTENTS

INTRODUCTION

About This Manual 1-2

General Description 1-3

Theory Of Operation 1-3

Switches & Indicators 1-4

TECHNICAL DATA

Physical Characteristics 2-2

Enviromental 2-2

Power 2-2

Processing 2-2

Sensing 2-2

Regulatory Approvals 2-2

Print 2-3

Interface Modules 2-3

Media 2-3

Character Font Capabilities 2-3

Barcode Capabilities 2-4

INTERFACE SPECIFICATIONS

Interface Specifications 3-2

802.11B Wireless 3-3

RS232 Serial Interface 3-4

Infrared Rays (IrDA) 3-5

Bluetooth 3-7

All Interface Types 3-8

Receive Buffer 3-8

ACK/NAK Protocol 3-8

AD-HOC Connectivity 3-9

MB200i Wireless LAN Configuration Tool 3-9

MB200i Driver 3-9

Printer Setup 3-9

Computer Setup 3-12

LCD DISPLAY

Display Fields 4-2

Battery Level 4-2

Wireless Field Strength 4-3

Operational Status 4-3

LCD Screens 4-4

Startup 4-4

Normal Mode 4-4

Test Print Mode 4-4

Default Setting Mode 4-5

Factory Clear Mode 4-5

Hex Dump Mode 4-5

Printer Errors 4-6

Maintenance Mode 4-7

LCD Setup 4-7

Wireless LAN 4-8

PN 9001145B

PRINTER CONFIGURATION

Printer Configuration 5-2

Factory Defaults 5-2

RS232C Quick Reference Table 5-2

IRDA Quick Reference Table 5-2

Bluetooth Quick Reference Table 5-3

Wireless LAN Quick Reference Table 5-3

Configuration Modes 5-4

Normal Mode 5-4

Label Sensor Selection 5-5

Dispense Mode 5-6

Download Mode 5-7

Font Download Mode 5-9

Online Command Mode 5-11

CRC (Cyclic Redundancy Check) Mode 5-12

Sleep & Auto-Off Mode 5-13

TROUBLESHOOTING

Error Signals 6-2

Troubleshooting Table 6-3

Interface Troubleshooting 6-4

RS232 Serial Interface 6-4

LAN Ethernet Interface 6-4

Test Print Troubleshooting 6-6

Hex Dump Mode 6-6

Test Label Printing 6-7

REPLACEMENT PROCEDURES

Print Head 7-2

Dispense Bar 7-3

Platen Roller 7-5

Dispenser Roller 7-6

Main Circuit Board (A) 7-7

Main Circuit Board (B) 7-8

Panel & LCD Board 7-9

Eye-Mark Sensor 7-10

Gap Sensor 7-12

Cover Open Sensor 7-13

Drive Gear 7-15

Drive Motor 7-16

ADJUSTMENT PROCEDURES

Pitch Adjustment 8-2

Print Darkness 8-3

Default Setting 8-4

Factory Clear 8-5

CHARTS & DIAGRAMS

Cover Removal Diagram (A) 9-2

Cover Removal Diagram (B) 9-3

SATO MB2i Service Manual PN 9001145B Page 1-1

INTRODUCTION

• About This Manual

• General Description

• Theory Of Operation

• Switches & Indicators

Unit 1: Introduction

SATO MB2i Service Manual PN 9001145B Page 1-2

ABOUT THIS MANUAL

This manual is laid out consistent with the product discussed and provides all of the information

required for general printer configuration, troubleshooting, and maintenance. For specialized

programming, refer to the Programming Manual located on the utility CD-ROM.

Step-by-step maintenance instructions are provided with typical problems and solutions. It is

recommended that you become familiar with each section before installing and maintaining the

printer.

This manual also incorporates the use of special information boxes. Examples of these boxes

and the type of information provided in each, are below.

A comprehensive Table Of Contents provided at the front of this manual facilitates rapid

movement within. The contents identify the different unit sections and their respective sub-

sections. Each references the page number of their commencement.

The pages of this manual has embedded headers and footers to assist the user in identifying his

or her exact position within the manual. The header provides the section number followed by its

name. The footer identifies the product on the left, the manual’s part number in the center, and

the page number to the right side of the page.

Page inumeration is two-part with each separated by a hyphen. The first character set references

the section number and the second identifies the page number. Page numbers begin with the

numeral (1) one at the commencement of a new section and ascends sequentially.

WARNING: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY

RESULT IN PERSONAL INJURY.

CAUTION: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY

RESULT IN EQUIPMENT DAMAGE.

NOTE: Provides helpful hints to assist in performing the tasks at hand.

Unit 1: Introduction

SATO MB2i Service Manual PN 9001145B Page 1-3

GENERAL DESCRIPTION

The MB200/201i are compact, transportable printers designed for frequent, but intermittant use.

Their direct thermal print head not only allows high performance two-color printing (with special

media), but also clear barcode printing.

Their ABS housing provides a durable, impact-resistant product. An intergrated dispenser

enables application of labels upon print. Rechargeable battery packs and a DC power

transformer ensures operation anywhere, under any conditions. An automatic power off function

turns the printers off after the last print.

THEORY OF OPERATION

When activated, the media is fed past the print head by an integrated drive train. The drive train

is electric motor driven, coupled to a gear configuration located on the left side of the printer

chassis. Kinetic energy is transferred to a platen roller which is the driving force of media

movement. Paper guides within the chassis assembly ensure that the media remains properly

positioned during the printing process and is fed unimpeded through an opening in the front.

A series of strategically located sensors sends signals to the processing unit. The processing unit

in turn sends response signals to the various features based on programmed and received data.

Correct signals initiates print head activity.

Figure 1-1, Primary Features & Components

DC Power Port

Battery Compartment

RS232C Port

Top Housing Cover

Label Guide Dial

Dip Switches

Platen Roller

IrDA Filter

Function Keys

Dispenser Unit

Open/Close Lever

LCD Display

Eye-Mark Sensor

Label Guide

Front Housing Cover

Unit 1: Introduction

SATO MB2i Service Manual PN 9001145B Page 1-4

SWITCHES AND INDICATORS

The table below identifies and defines printer switches and indicators for operator interface. The

accompanying graphics display their locations and appearance

SWITCHES

Power Button Two position on/off switch that controls power flow to the system.

Print Button Two position on/off button that activates and deactivates print action.

Feed Button Two position on/off button that activates and deactivates feed action.

INDICATORS

Charge LED Indicates the resource level of the power pack.

Status LED Indicates the systems’ operational status.

DIP SWITCHES

1 through 4 Various positions of the four accumilatively decides some printer

configuration activities.

SATO MB2i Service Manual PN 9001145B Page 2-1

TECHNICAL DATA

• Physical Characteristics

• Enviromental

•Power

• Processing

• Sensing

• Regulatory Approvals

•Print

• Interface Modules

•Media

• Character Font Capabilities

• Barcode Capabilities

Unit 2: Technical Data

SATO MB2i Service Manual PN 9001145B Page 2-2

PHYSICAL CHARACTERISTICS

Height (maximum) 2.87 Inches (73 mm)

Width (maximum) 3.47 Inches (88 mm)

Depth (maximum) 5.04 Inches (128 mm)

Weight (maximum)

MB200i: 405 Grams (includes 105 grams for battery bag)

MB201i: 390 Grams (includes battery)

Drop Specification 9.84 Feet (3.0 m) all six sides

ENVIRONMENTAL

Operating Temperature 5° to 122°Fahrenheit (-15° to 50°C)

Storage Temperature -13° to 140°Fahrenheit (-25° to 60°C)

Storage Humidity 30 to 90% RH Non-Condensing

Operating Humidity 30 to 80% RH Non-Condensing

POWER

Print Capacity

Four rolls with full charge (equivalent of 48 meters). Continuous

printing is permitted (provided print duty is 16% or less).

Battery Lithiun ion 7.4 volts, 2400mAh standard pack

AC Adapter DC 9 Volt

PROCESSING

CPU 32 Bit RISC

Flash ROM 2 Megabytes

Receive Buffer 12 Kilobytes

SENSING

Gap/Dispense Fixed

Reflective Eye-Mark Fixed

Label Fixed

Head-Open Yes

REGULATORY APPROVALS

Safety UL 60950

EMC FOC, Class B

Wireless LAN R & TTE (FOC15B, FOC15C)

Bluetooth R & TTE (FOC15B, FOC15C)

Unit 2: Technical Data

SATO MB2i Service Manual PN 9001145B Page 2-3

PRINT

Method Direct Thermal

Speed (maximum) 4.05 Inches Per Second (103 mm/s) (varies with print duty)

Print Module (dot size) .0049 Inches (.125 mm)

Resolution 203 Dots Per Inch (8 dpmm)

Maximum Print Width 1.89 Inches (48 mm)

Maximum Print Pitch 6.30 Inches (160 mm)

Angle 0°, 90°, 180°, 270°

INTERFACE MODULES

Serial Port

RS232C (9600 to 57,6000 dps) Standard

Ready/Busy or X-On/X-Off Flow Control

Bi-Directional Status

IrDA Ir. Std., BHT, Ir Comm (3-wire cooked), Ir Obex (optional)

Ethernet 802.11B Wireless Wi-Fi (with built-in display)

Bluetooth Version 1.1 Compliant

MEDIA

Media Types

Super High Sensitive, Techno-Thermal A, Sythetic Paper Thermal

C, Non-Sticky Thermal 64, Two-Color Thermal

Linerless Media Standard (strong/weak adhesive)

Media Thickness 0.0025 to 0.0075 Inches (0.064 - 0.190 mm)

Roll Media Outside Diameter 2.64 Inches (67 mm +/- 0.5) MB200i only

Wound Face In / Face Out. Face In is for linerless only.

Core Size 0.75 to 1.0 Inches ( 19.05-25.40 mm) internal diameter

CHARACTER FONT CAPABILITIES

MATRIX FONTS

XU Font 5 dots W x 9 dots H (Helvetica)

XS Font 17 dots W x 17 dots H (Univers Condensed Bold)

XM Font 24 dots W x 24 dots H (Univers Condensed Bold)

OA Font (OCR-A)

OB Font (OCR-B)

AUTO SMOOTHING FONTS

WB 18 dots W x 30 dots H

WL 28 dots W x 52 dots H

XB 48 dots W x 48 dots H (Univers Condensed Bold)

XL 48 dots W x 48 dots H (Sans Serif)

Unit 2: Technical Data

SATO MB2i Service Manual PN 9001145B Page 2-4

CHARACTER CONTROL

Expansion up to 12 x in either the X or Y coordinates.

Charcter Pitch Control

Line Space Control

Journal Print facility

0, 90, 180, and 270 Degree Rotation

BAR CODE CAPABILTIES

Linear Bar Codes

UPC-A/E

EAN-13/8

NW-7 (Codabar)

Code 39

Code 93

Code 128

RSS-14

JAN/EAN

ITF

Two Dimemsional

QR Code

Data Matrix

Maxicode

PDF417

Composite Symbology

Ratios 1:2, 1:3, 2:5, User definable bar widths

Bar Height 4 to 999 dots, User progammable

Rotation 0, 90, 180, and 270 Degrees

Sequential Numbering Sequential numbering of both numerics and bar codes

Custom Characters RAM storage for special characters

Expansion Ratio of Character Height: 1-12 times, Width: 1-12 times

Graphics

Full dot addressable graphics, SATO Hex/Binary, .BMP or

.PCX formats

Form Overlay Form overlay for high-speed editing of complex formats

SATO MB2i Service Manual PN 9001145B Page 3-1

INTERFACE

SPECIFICATIONS

• Interface Specifications

• AD-HOC Connectivity

Unit 3: Interface Secifications

SATO MB2i Service Manual PN 9001145B Page 3-2

INTERFACE SPECIFICATIONS

This chapter presents the printer interface types and their specifications. These specifications

include detailed information to assist in the selection of the most appropriate method for the

printer to interface with the host. The acceptable interface methods are:

• 802.11B Wireless

• RS232C Serial

• Infrared Rays (IrDA)

• Bluetooth

Following the selection of the desired interface, proceed to the following unit for instructions on

how to Configure the printer for that interface type.

WARNING: NEVER CONNECT OR DISCONNECT INTERFACE CABLES

(OR USE A SWITCH BOX) WITH POWER APPLIED TO EITHER THE

HOST OR THE PRINTER. THIS MAY CAUSE DAMAGE TO THE

INTERFACE CIRCUITRY IN THE PRINTER/HOST AND IS NOT COVERED

BY WARRANTY.

Unit 3: Interface Specifications

SATO MB2i Service Manual PN 9001145B Page 3-3

802.11B WIRELESS INTERFACE

802.11 refers to a family of specifications developed by the IEEE for wireless LAN technology to

communicate between a wireless client and a base station or between two wireless clients. This

interface only uses DSSS which allows wireless functionality comparable to Ethernet.

The wireless print server provides easy printer interface with 802.11b Wi-Fi compliant networks

free of wired connections. Each printer is shipped with a Windows driver and interface installed.

To print from a PC, the driver must be loaded and the PC must be configured to run one of the

supported protocols.

Default Parameters: DSW1, 3, 4 OFF / DSW2 ON.

802.11B WIRELESS SPECIFICATIONS

Variable Data Rates 11, 5.5, 2 and 1 Mbps

Frequency Band 2.4 GHz ISM Band

Wired Equivalent Privacy & WPA WEP 128 bit, 64 bit (compatible with 40bit), WPA, 802.11x

Sensitivity (typ, AAWGN, 8E-2 PER): -91dBm at 1Mbps, -88dBm at 2 Mdps,

-87dBm at 5.5Mbps, -84dBm at 11Mbps.

Range 100m indoors, 300m outdoors

Protocols TCP/IP, IPX/SPX, Direct Mode IPX/IP, DLC/LLC, NetBEUI,

NetBIOS/IP

Unit 3: Interface Secifications

SATO MB2i Service Manual PN 9001145B Page 3-4

RS232C SERIAL INTERFACE

This interface is an industry standard for serially transmitting data using a wired cable. Separate

transmit and receive lines enable data to flow in both directions simultaneously. Data transmitted

using this protocol is defined in its parameters; baud/bps (speed), data bits, stop bit, parity, and

hand-shaking method. To change the parameter settings, refer to the Programming Reference

document for this product. The Programming Reference and a ready-made cable with DIN and

DB9 connectors may be acquired from SATO.

Default Parameters: DSW1-4 OFF, 19200bps, 8 data bits, 1 stop bit, no parity.

Figure 3-1, RS232 Male Connector Pin Assignments

Figure 3-2, RS232 Female Connector Pin Assignments

READY/BUSY CABLE REQUIREMENTS

DB9 DB25 HOST DIRECTION 8-PIN PRINTER

2 3 RD (Receive Data) To Host 1 TD (Transmit Data)

3 2 TD (Transmit Data) To Printer 6 RD (Receive Data)

8 5 CTS (Clear To Send) To Printer DB9-6 2 RTS (Request To Send)

5 7 SG (Signal Ground) Bi-Directional 7 SG (Signal Ground)

7 4 RTS (Request To Send) To Host 5 CTS (Clear To Send)

RS232C SPECIFICATIONS

Asynchronous ASCII Half-duplex communication, Bi-Directional Communication

Data Transmission Rate 9600, 19200, 38400, 57600, 115200 bps

Data Length 8 bit (selectable)

Stop Bit 1 bit (fixed)

Parity Bit ODD, EVEN, NONE (selectable)

Codes Used ASC II Character Codes

Control Codes STX (02h), ETX (03h), ACK (06h), NAK (15h)

Connector 8-pin mini - DIN

Cable (8-pin DIN to 9-pin host) Call 704.644.1650

Signal Levels High: +12V, -12V

Unit 3: Interface Specifications

SATO MB2i Service Manual PN 9001145B Page 3-5

INFRARED RAYS (IRDA)

Infrared communications is based on technology which is similar to entertainment remote control

devices used in homes today. This technology offers a convient, interoperable, low power, and

reliable way to connect computer and printer without the use of cables. The half-duplex, serial

data interconnection capabilities supports walk up point-to-point use.

The infrared tranmission of print data is transferred from the terminal to the printer in four phases:

(1) Connection, (2) Printer Status Check, (3) Data Transfer, (4) Disconnection.

The limitations of this interface type is that it requires a direct line of sight with a reading span of

30 degrees at a maximum distance of 7-8 inches (20cm). When the peripherals are aligned, they

negociate and transmit/receive data between the two devices.

Default Parameters: DSW1 ON / DSW2-4 OFF.

BHT protocol is the communication procedure used to transmit files between DENSO data

collection devices by adopting the response method using the ACK/NAK codes defined for the

use with these types of devices. Note the IrDA parameters must be set according to PDA/DCS

methods and appropriately configured to direct data transmission to the printer. Refer to the IrDA

command settings in the Programming Reference document for this printer, as well as,

documentation provided by the manufacturer of the data collection device for the proper steps.

The appropriate firmware must be installed to function.

IRDA SPECIFICATIONS (STANDARD PROTOCOL)

Baud Rate 9600, 19200, 38400, 57600, 115200

Data Bit Length 8

Stop Bit 1

Parity Bit None, Odd, Even

Codes Used ASC-II: 7 bit, Graphics: 8 bit.

Control Codes STX (02h), SYN (16h), ETX (03h), DLE (10h)

Communication Time Time-Out: 5.99 seconds, Retry: over 500 milliseconds.

Receiving Type Single item.

Operations Mode IrSIR v1.2

IRDA SPECIFICATIONS (BHT PROTOCOL)

Baud Rate 9600, 19200, 38400, 57600, 115200

Data Bit Length 8

Stop Bit 1

Parity Bit None, Odd, Even

Codes Used ASC-II: 7 bit, Graphics: 8 bit.

Control Codes SOH (01h), STX (02h), ETX (03h), EOT (04h), ENQ (05h), ACK

(06h), DLE (10h), NAK (15h).

Communication Time Time-Out: 5.99 seconds, Retry: over 500 milliseconds.

Receiving Type Single item.

Unit 3: Interface Secifications

SATO MB2i Service Manual PN 9001145B Page 3-6

The IrCOMM protocol runs on top of IrDA and supports the emulation of a peer device similar to

what’s connecting it by a serial or parallel cable for applications that access those ports through

the operating system. Since various communication and printing applications utilize cables

differently, cable emulation must account for those differences.

IrOBEX is a communictions protocol that facilitates the exchange of binary objects between

devices and functions similar to HTTP in that a client uses a reliable transport to connect to a

server to request or provide objects. The appropriate firmware must be installed for this to

function.

This is a one-way communications protocol so therefore flow control and printer response are

absent.

IRDA SPECIFICATIONS (IRCOMM PROTOCOL)

Baud Rate 9600, 19200, 38400, 57600, 115200

Data Bit Length 8

Stop Bit 1

Parity Bit None, Odd, Even

Codes Used ASC-II: 7 bit, Graphics: 8 bit.

Control Codes STX (02h), ETX (03h), ACK (06h), NAK (15h).

Communication Time Time-Out: 5.99 seconds, Retry: over 500 milliseconds.

Receiving Type Single item.

Operations Mode 3-wire cooked

IRDA SPECIFICATIONS (IrOBEX PROTOCOL)

Baud Rate 9600, 19200, 38400, 57600, 115200

Data Bit Length 8

Stop Bit 1

Parity Bit None, Odd, Even

Codes Used ASC-II: 7 bit, Graphics: 8 bit.

Control Codes STX (02h), ETX (03h), ACK (06h), NAK (15h).

Communication Time Time-Out: 5.99 seconds, Retry: over 500 milliseconds.

Receiving Type Single item.

Unit 3: Interface Specifications

SATO MB2i Service Manual PN 9001145B Page 3-7

BLUETOOTH

Bluetooth is a short-range, wireless technology operating in the unlicensed 2.4GHz band and

offers greater flexibility than IrDA. Its signal is broadcast omni-directional and transmits/receives

up to a distance 30 feet (10 meters).

Typically, the data is directed through a Bluetooth assigned COM port on a PDA which handles

all COM port protocols. Refer to the manufacturer’s documentation PocketPC device setup.

Default Parameters: DSW1,3,4 OFF / DSW2 ON.

Unit 3: Interface Secifications

SATO MB2i Service Manual PN 9001145B Page 3-8

ALL INTERFACE TYPES

RECEIVE BUFFER

The data stream is received from the host to the printer one job at a time. This allows the

software program to maintain control of the job print queue so that it can move a high priority job

in front of ones of lesser importance.

The printer receives and prints one job at a time. If a print job exceeds the buffer size,

transmission will be rejected by the printer. Error conditions that occur during the Print Data

transmission will cause the printer to return a NAK.

ACK/NAK PROTOCOL

Bi-Directional ACK/NAK protocol is used for error control. In a normal transmission sequence

when the transmission is received, the printer will return an ACK (06H) signifying that it was

received without a transmission error. After the transmission command structure has been

analyzed, a status byte is returned to the host. This status byte informs the host of the validity of

the command structure.

If the command structure is error free, the printer proceeds with the print operation. When the

print operation is completed, a Printer Status message is returned to the host. If an error was

detected during the initial transmission sequence, a NAK (15H) will be returned signalling to the

host that the received transmission contained errors and must be resent. If the returned Status

byte indicates a command structure error, the error must then be corrected before the print data

is resent to the printer.

A valid transmission to the printer must be bounded by an STX/ETX pair, with the STX (02H)

signifying the start of the Print Data and ending with an ETX (03H) signifying the end.

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