HP 348 G7 Notebook PC User guide

Maintenance and Service Guide

HP 340 G7 Notebook PC

HP 348 G7 Notebook PC

IMPORTANT! This document is intended for HP authorized service

providers only.

L.P.

AMD and Radeon are trademarks of Advanced

Micro Devices, Inc. Bluetooth is a trademark

owned by its proprietor and used by HP Inc.

under license. Intel, Core, Optane, and

Thunderbolt are trademarks of Intel

Corporation or its subsidiaries in the U.S.

and/or other countries. SDHC, SDXC, and

microSD are trademarks or registered

trademarks of SD-3C LLC. Microsoft and

Windows are either a registered trademarks or

trademarks of Microsoft Corporation in the

United States and/or other countries. Miracast

is a registered trademark of Wi-Fi Alliance.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: November 2019

Document Part Number: L66142-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. Go to http://www.microsoft.com

for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as

pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the

skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter

comply with the user-accessible surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 7

Low blue light mode (select products only) ........................................................................................ 7

Keyboard area ........................................................................................................................................................ 8

Touchpad ............................................................................................................................................. 8

Touchpad settings ............................................................................................................. 8

Lights ................................................................................................................................................... 9

Button, vent, speakers, and ngerprint reader ................................................................................ 10

Special keys ....................................................................................................................................... 11

Bottom ................................................................................................................................................................. 12

Labels ................................................................................................................................................................... 13

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15

Display assembly subcomponents ...................................................................................................................... 18

Miscellaneous parts ............................................................................................................................................. 19

4 Removal and replacement procedures preliminary requirements .................................................................... 21

Tools required ...................................................................................................................................................... 21

Service considerations ......................................................................................................................................... 21

Plastic parts ....................................................................................................................................... 21

Cables and connectors ...................................................................................................................... 21

Drive handling ................................................................................................................................... 22

Workstation guidelines ..................................................................................................................... 22

Electrostatic discharge information .................................................................................................................... 22

Generating static electricity .............................................................................................................. 23

Preventing electrostatic damage to equipment ............................................................................... 23

Personal grounding methods and equipment .................................................................................. 24

Grounding the work area ................................................................................................................... 24

Recommended materials and equipment ........................................................................................ 24

Packaging and transporting guidelines .............................................................................................................. 25

v

5 Removal and replacement procedures for authorized service provider parts .................................................... 27

Component replacement procedures .................................................................................................................. 27

Preparation for disassembly ............................................................................................................. 27

Computer feet ................................................................................................................................... 27

Bottom cover ..................................................................................................................................... 29

Battery ............................................................................................................................................... 31

Hard drive .......................................................................................................................................... 32

WLAN module .................................................................................................................................... 34

Memory module ................................................................................................................................ 36

Solid-state drive ................................................................................................................................ 37

Speakers ............................................................................................................................................ 38

Fingerprint sensor ............................................................................................................................. 39

Power connector ............................................................................................................................... 40

Touchpad click board ......................................................................................................................... 41

Touchpad ........................................................................................................................................... 42

USB board .......................................................................................................................................... 43

Fan ..................................................................................................................................................... 44

System board .................................................................................................................................... 45

Heat sink assembly ........................................................................................................................... 48

Display assembly ............................................................................................................................... 51

Top cover/keyboard ........................................................................................................................... 58

6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 59

Using Computer Setup ......................................................................................................................................... 59

Starting Computer Setup .................................................................................................................. 59

Navigating and selecting in Computer Setup ................................................................................... 59

Restoring factory settings in Computer Setup ................................................................................. 59

Updating the BIOS ............................................................................................................................. 60

Determining the BIOS version ......................................................................................... 60

Downloading a BIOS update ........................................................................................... 60

Changing the boot order using the f9 prompt .................................................................................. 61

TPM BIOS settings (select products only) ........................................................................................................... 61

Using HP Sure Start (select products only) ......................................................................................................... 62

7 Backing up, restoring, and recovering ........................................................................................................... 63

Backing up information and creating recovery media ........................................................................................ 63

Using Windows tools ......................................................................................................................... 63

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 63

Restoring and recovery ........................................................................................................................................ 64

Restoring, resetting, and refreshing using Windows tools .............................................................. 64

vi

Recovering using HP Recovery media ............................................................................................... 64

Changing the computer boot order ................................................................................................... 64

Using HP Sure Recover (select products only) .................................................................................. 65

8 Using HP PC Hardware Diagnostics ................................................................................................................ 67

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 67

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 67

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 68

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 68

Installing HP PC Hardware Diagnostics Windows ............................................................................. 68

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 68

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 69

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 69

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 69

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 70

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 70

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 70

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 70

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 70

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 70

9 Specications .............................................................................................................................................. 73

Computer specications ...................................................................................................................................... 73

35.6 cm (14.0 in) display specications .............................................................................................................. 74

Hard drive specications ..................................................................................................................................... 75

PCIe solid-state drive specications ................................................................................................................... 76

SATA solid-state drive specications .................................................................................................................. 77

10 Power cord set requirements ...................................................................................................................... 79

Requirements for all countries ............................................................................................................................ 79

Requirements for specic countries and regions ................................................................................................ 80

11 Statement of memory volatility .................................................................................................................. 83

Nonvolatile memory usage ................................................................................................................................. 85

Questions and answers ....................................................................................................................................... 88

Using HP Sure Start (select models only) ............................................................................................................ 89

vii

12 Recycling .................................................................................................................................................. 91

Index ............................................................................................................................................................. 93

viii

1 Product description

Category Description

Product Name HP 340 G7 Notebook PC

HP 348 G7 Notebook PC

Processor 10th-generation Intel® Core™ processors

i7-10510U (1.8 GHz/4.9 GHz, quad core processor (8 MB L3 cache, 15 W; Intel UHD Graphics)

i5-10210U (1.6 GHz/4.2 GHz, quad core processor (6 MB L3 cache, 15 W; Intel UHD Graphics)

i3-10110U (2.1 GHz/4.1 GHz, dual core processor (4 MB L3 cache, 15 W; Intel UHD Graphics)

8th-generation Intel Core processors

i3-8130U (2.2 GHz/3.4 GHz, dual core processor, 4 MB L3 cache, 15 W; Intel UHD Graphics 620)

7th generation Intel Core processors

i3-7020U (2.3 GHz dual core processor, 3 MB L3 cache, 15 W; Intel HD Graphics 620)

Graphics Internal graphics

Intel UHD Graphics (10th generation Intel processors)

Intel UHD Graphics 620 (8th generation Intel processors)

Intel HD Graphics 620 (7th generation Intel processors)

Switchable discrete graphics

Supports HD decode, DX12, and HDMI

Supports MR graphics (requires Core i7/Core i5 processors, at least 8 GB system memory, > 10 GB free hard

drive space, Windows® Display Driver Model 2.2, HDMI 1.4 display)

AMD® Radeon™ 530 with 2 GB of dedicated video memory

Panel 35.6 cm (14.0 in), WLED, antiglare, eDP, 45% CG, slim-at (3.0 mm), 16:9 ultrawide aspect ratio, narrow

bezel, nontouch

High denition (HD) (1366 × 768), SVA, 220 nits, 1 or 2 WLAN antennas

Full high-denition (FHD) (1920 × 1080), UWVA, 250 nits, 1 or 2 WLAN antennas

Memory Two memory module slots

Memory is customer accessible/nonupgradeable

DDR4-2666 (10th generation processors)

DDR4-2666 downgrade to DDR4-2133 (7th and 8th generation processors)

Supports up to 32 GB of system RAM in the following congurations:

● 32 GB (16 GB × 2) (dual channel)

● 16 GB (16 GB × 1)

● 8 GB (8 GB × 1)

1

Category Description

● 4 GB (4 GB × 1)

Primary storage Hard drive, SATA, 7 mm, 2.5 in (not required if M.2 drive selected)

1 TB, 5400 rpm

500 GB, 7200 rpm

M.2 2280 solid-state drive (NGFF) (supports DriveLock)

512 GB, PCIe, NVMe, value

256 GB, PCIe, NVMe, TLC

256 GB, PCIe, NVMe, value

128 GB, SATA, TLC

Cache memory Intel Optane™ 16 GB memory cache (not available in models with M.2 solid-state drive (SSD) primary storage)

Camera HP TrueVision HD Camera – indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR (select models only)

720p by 30 frames per second

Dual array microphone

Audio Stereo speakers (2)

RJ-45 (network) jack Realtek RTL8111HSH-CG Gigabit Ethernet controller

S3/S4/S5 wake on LAN (both AC power and battery modes)

BIOS Support RTXMAC for MAPT via in band

The following support S3 wake on LAN (via out of band): HP USB-C Dock G5, HP USB-C/A Universal Dock G2,

HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock.

The following support S0/S3/S4/S5 HBMA (via out of band): HP USB-C Dock G5, HP USB-C/A Universal Dock

G2, HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock.

Wireless networking Wireless Personal Area Network (PAN) Bluetooth®

Bluetooth support using combo card

Wireless Local Area Network (WLAN) (select products only)

Compatible with Wi-Fi CERTIFIED Miracast™ devices

HP Connection Optimizer with data analytics

Support for HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)

Support for WoWLAN S3

Integrated wireless options with dual antennas (M.2 2230 socket MIPI/BRI)

Intel® Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro, supporting gigabit le transfer speeds)

Intel Wi-Fi 6 AX201, 802.11ax 2 × 2 + Bluetooth 5 (non-vPro, supporting gigabit le transfer speeds)

Integrated wireless options with dual antennas (M.2 2230 socket MIPI/USB)

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0

Integrated wireless options with single antennas (M.2 2230 socket MIPI/USB)

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2

2 Chapter 1 Product description

Category Description

Media card reader Supports microSD™/SDHC™/SDXC™

Push-pull insertion/removal

Internal card

expansion

One M.2 slot for solid-state drive/Optane memory module

One M.2 slot for WLAN

Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video (autoadjust

panel resolution to t embedded panel and external monitor connected)

HDMI v1.4 supporting: up to 1920 × 1080 @ 60 Hz

USB Type-C 3.1 Gen 1 port (data transfer only; left side)

(2) USB Type-A 3.1 Gen 1 ports (right side)

RJ-45 (network)

Audio-out (headphone)/Audio-in (microphone) combo jack

AC Smart Pin adapter plug

Keyboard/pointing

devices

Keyboard

Full-size, spill-resistant, island-style keyboard

No numeric keypad

Touchpad

Multitouch gestures enabled

Taps enabled by default

Power requirements Battery

3 cell, 41 Whr, prismatic/polymer, long-life

Supports battery fast charge, 90 min/90% charge (with 65 W AC adapter in S3/S4/S5) or 45 min/50% charge

AC adapter, standard barrel

65 W Smart (models with discrete graphics)

65 W Smart, EM (only for Asia, People’s Republic of China, and India)

45 W Smart (models with UMA graphics)

Power cord (C5)

3-wire plug (with ground pin), 1.8 m (5.9 ft)

3-wire plug (with ground pin), 1.0 m (3.3 ft)

Security Mini security slot

Fingerprint sensor (select products only)

Supports rmware-based Trusted Platform Module (fTPM) 2.0

Operating system FreeDOS 3.0

Windows 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

3

Category Description

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-end Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Pro 64

Windows 10 Pro 64 Chinese Market

Windows 10 Pro 64 StF MSNA Plus

Windows 10 Pro 64 StF MSNA Standard

Windows 10 Pro 64 StF MSNA Stragetic

Restore media

SSRD (System Recovery Disc)

Web-only support

Windows 10 Enterprise

Tested and documented

Windows 10 Enterprise 64 LTSC 1809

Serviceability User replaceable part

AC adapter

4 Chapter 1 Product description

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where

they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones, earbuds, a

headset, or a television audio cable. Also connects an optional headset

microphone. This jack does not support optional standalone

microphones.

WARNING! To reduce the risk of personal injury, adjust the volume

before putting on headphones, earbuds, or a headset. For additional

safety information, see the Regulatory, Safety, and Environmental

Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then

select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers

are disabled.

(2) USB SuperSpeed port with HP Sleep and

Charge

Connects a USB device, provides high-speed data transfer, and even

when the computer is o, charges most products such as a cell phone,

camera, activity tracker, or smartwatch.

(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or

smartwatch, and provides high-speed data transfer.

(4) HDMI port Connects an optional video or audio device, such as a high-denition

television, any compatible digital or audio component, or a high-speed

High-Denition Multimedia Interface (HDMI) device.

(5) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(6) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully

charged.

Right side 5

Table 2-1 Right-side components and their descriptions (continued)

Component Description

● Blinking white: The AC adapter is disconnected and the battery has

reached a low battery level.

● Amber: The AC adapter is connected and the battery is charging.

● O: The battery is not charging.

(7) Power connector Connects an AC adapter.

Left side

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may

not prevent the computer from being mishandled or stolen.

(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or

smartwatch, and provides high-speed data transfer.

(3) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or

smartwatch, and provides data transfer.

NOTE: Cables, adapters, or both (purchased separately) may be

required.

(4) Memory card reader Reads optional memory cards that enable you to store, manage, share,

or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on

the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory card

reader.

(5) Drive light (select products only) ● Blinking white: The hard drive is being accessed.

(6) Power light ● On: The computer is on.

6 Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)

Component Description

● Blinking: (select products only): The computer is in the Sleep state,

a power-saving state. The computer shuts o power to the display

and other unnecessary components.

● O: Depending on your computer model, the computer is o, in

Hibernation, or in Sleep. Hibernation is the power-saving state

that uses the least amount of power.

Display

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and

safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at

night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper

workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort

Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is

available on the web at http://www.hp.com/ergo.

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones Record sound.

Display 7

Table 2-3 Display components and their descriptions (continued)

Component Description

(3) Camera light (select products only) On: The camera is in use.

(4) Camera (select products only) Allows you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of a

password logon.

NOTE: Camera functions vary depending on the camera hardware and

software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area

Touchpad

Touchpad settings

To adjust touchpad settings and gestures, or to turn o the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.

To turn on the touchpad:

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the touchpad button.

– or –

▲ Press the tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to

select the button.

8 Chapter 2 Getting to know your computer

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your nger gestures to move the pointer or activate items on

the screen.

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Right touchpad button Functions like the right button on an external mouse.

Lights

Keyboard area 9

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

(2) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

Button, vent, speakers, and ngerprint reader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover

below the keyboard.

IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in

the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,

then your computer does not include a ngerprint reader.

Table 2-6 Button, vent, speakers, and ngerprint reader and their descriptions

Component Description

(1) Power button ● When the computer is o, press the button to turn on the

computer.

● When the computer is on, press the button briey to initiate Sleep.

● When the computer is in the Sleep state, press the button briey

to exit Sleep (select products only).

● When the computer is in Hibernation, press the button briey to

exit Hibernation.

IMPORTANT: Pressing and holding down the power button results in

the loss of unsaved information.

10 Chapter 2 Getting to know your computer

Table 2-6 Button, vent, speakers, and ngerprint reader and their descriptions (continued)

Component Description

If the computer has stopped responding and shutdown procedures are

ineective, press and hold the power button down for at least 5

seconds to turn o the computer.

To learn more about your power settings, see your power options:

▲ Right-click the Power icon , and then select Power

Options

.

(2) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to

cycle on and o during routine operation.

(3) Speakers (2) Produce sound.

(4) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password logon.

▲ Swipe down across the ngerprint reader.

IMPORTANT: To prevent ngerprint logon issues, make sure

when you register your ngerprint that all sides of your nger are

registered by the ngerprint reader.

Special keys

Table

2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with the fn

key.

(2) fn key Executes specic functions when pressed in combination with another

key.

(3) Windows key Opens the Start menu.

Keyboard area 11

Table 2-7 Special keys and their descriptions (continued)

Component Description

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

Bottom

Table 2-8 Bottom component and its description

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan

to cycle on and o during routine operation.

12 Chapter 2 Getting to know your computer

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