2
Table of Contents
Usage Notices
4 Precautions for Repair
5 ESD (Electrostatic Discharge) Precautions
5 Instructional Icons
Software Update
6 Samsung Update
7 Samsung Recovery
11 Windows recovery function
11 Q&A
Exploded View and Parts List
13 Exploded View
14 Parts List
Disassembly and Assembly
16 Tools for Disassembly and Assembly
18 Case Rear Remove
20 Battery Remove
21 Antenna Cable Remove
22 SSD Remove
23 Cable Remove
25 Fans and Speakers Remove
27 Main Board and Sub Board Remove
28 Screen Remove
30 Fingerprint Power Button Remove
32 Touchpad Remove
Usage Notices
4
Usage Notices
All functionality, features, specifications, and other device information provided in
this document, including but not limited to, benefits, design, pricing, components,
performance, availability, and capabilities of the device are subject to change without
notice. Samsung reserves the right to alter this document or the device described herein
at any time, without obligation to provide notification of such changes.
Precautions for Repair
Samsung is not liable for any damage or defect determined to be caused by repair by
a non-authorized carrier, self repair or non-professional repair of the device. Samsung
is not liable for any resulting damage to the device, or any injury or other device safety
issue caused by any attempt to repair the device which does not follow these repair and
maintenance instructions.
Any damage to the device or defect caused by an attempt to repair the device by any
person other than a Samsung certified carrier will not be covered by the warranty.
•
Use only demagnetized tools that are specifically designed for small electronic
repairs, as most electronic parts are sensitive to electromagnetic forces.
•
Use only high quality screwdrivers when servicing devices. Low quality screwdrivers
can easily damage the heads of screws.
•
Always use genuine replacement parts. Third-party replacement parts may not
function properly and could cause a fire or injury.
•
If you need to access the failure data of your device or need to get a more detailed
diagnosis, visit a Samsung Service Center.
•
If you need to replace unsold parts, visit a Samsung Service Center and receive
further instruction.
•
Before conducting repairs, remember to make backup copies of all important data
stored in the device.
•
Make sure to wear the appropriate safety equipment before carrying out repairs.
Samsung is not responsible for injuries that may occur because of not wearing the
proper safety equipment. Refer to Tools for Disassembly and Assembly for a list of
tools that you will need for assembling and disassembling the device.
•
Repair the device in a safe place.
Usage Notices
5
•
Before repairing the device, make sure the device is turned off. To turn off the
device, select the Start button () and select
→
Shut down
.
•
If the device is damaged, emits smoke, or if you smell something burning, stop using
the device immediately and contact Samsung.
•
It is recommended to use safety equipment such as glasses, gloves, and a mask
when repairing the device.
•
Be careful not to damage the device when removing the case rear.
•
Before assembly, ensure that there are no screws or foreign objects around the
battery.
•
During assembly, check if there are any abnormalities before reattaching the back
cover, and be careful not to damage the battery by hitting or denting it. If the battery
is damaged, visit a Samsung Service Center.
•
Before repairing your device, make sure its battery is fully discharged.
•
Visit www.samsung.com to view the device information, related material, and safety
information.
ESD (Electrostatic Discharge) Precautions
It is the sudden flow of electricity between two electrically charged objects caused by
contact, an electrical short, or dielectric breakdown. ESD can cause negative effects on
mobile phone, especially electrical parts.
•
It is recommended to use ESD safety (Anti-static) equipment such as an anti static
wrist strap and gloves, and an ESD safe mat when repairing the device.
•
Increase the airflow to the work area to decrease the chance of accidental static
electricity discharges, as the potential for static electricity discharge may be
increased in low-humidity environments, such as air-conditioned rooms.
Instructional Icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Software Update
6
Software Update
Samsung Update
Install and update Samsung apps and drivers on the computer easily and conveniently.
This app enables the user to search for or download the BIOS, drivers, and apps over the
internet. Keep the computer performing better and more stably with
Samsung Update
.
•
To check for available updates, the computer must be connected to the internet.
•
Only apps that have been installed with this app can be updated.
•
Images and features may differ depending on the model and the app version.
1 Select the Start button ( )
→
All apps
→
Samsung Update
.
2 Read and agree to the User Agreement.
This step appears only when the app runs for the first time.
3 Select
Update all
. Or, select
Install
or
Update
of the item to be updated.
The items will be updated.
Software Update
7
Samsung Recovery
When a problem occurs with the computer, it is easy to restore the computer back to the
factory default settings by using the
Samsung Recovery
app (Recovery/Backup). It is
also possible to restore the computer to a previously backed up point. Back up important
data regularly before a problem occurs with the computer.
•
The
Samsung Recovery
app may not be provided in models with less than 64 GB
of storage. If you cannot access the Samsung Recovery app, refer to Windows
recovery function.
•
Some functions may differ or may be unavailable depending on the version.
Refer to the app’s help information.
•
The
Samsung Recovery
app (Recovery/Backup) is not available when using CD/
DVD drives.
•
Recovering the computer erases the data or apps saved after a backup point.
Therefore, back up important data regularly before a problem occurs with the
computer.
•
When you launch the app for the first time, read and accept the Terms and
Conditions when they display on the screen.
Recovering to factory default
You can restore the computer to its factory default settings. If necessary, back up
important data to an external storage device before restoring the system. See Backing
up data.
1 When the computer starts Windows:
Select the Start button ()
→
All apps
→
Samsung Recovery
.
When the computer does not start Windows:
Turn on the computer and press the
F4
key several times before the Samsung logo
appears.
Software Update
8
2 Select
Computer factory reset
→
Start factory reset
.
Follow the on-screen instructions to complete the recovery to its initial status.
Backing up data
Back up important data to an alternate internal drive or an external storage device
regularly to prevent data loss.
Backing up the current system
You can back up the factory default system or current system to an alternate internal
drive or an external storage device.
1 Select the Start button ()
→
All apps
→
Samsung Recovery
→
Back up computer
.
2 Select a drive to save the backed up data and select
Start backup
.
•
When backing up to an external storage device, connect the device to the
computer and then select the external drive.
3 Follow the on-screen instructions to complete the backup.
Software Update
9
Backing up user data
You can back up data files and folders.
1 Turn on the computer and press the
F4
key several times before the Samsung logo
appears.
2 Select
Back up user data
.
3 Select the files or folders to back up and choose a storage device to save the data to
and then select
Next
→
Start backup
.
•
The backed up folders or files can be saved only on an external storage device.
Connect an external storage device to your computer first and then select the
external drive.
4 Follow the on-screen instructions to complete the backup.
Recovering after a backup
Select a backup point saved on an alternate internal drive or an external storage device
to recover the computer to that point.
1 When backing up to an external storage device, connect the device to the computer.
2 Select the Start button ()
→
All apps
→
Samsung Recovery
.
3 Select
Backup and restore management
.
4 Select
Restore
of the data you want to recover and select
Start restore
.
5 Follow the on-screen instructions to complete data recovery.
Software Update
10
Copying the drive (making a disk image)
To replace the drive, move the data to the new drive by making a disk image. The
new drive must be large enough to hold the data from the current drive. Purchase an
external hard drive connector separately to connect the new drive to the computer.
When Windows is installed on a non-user replaceable disk, such as an eMMC, you
cannot copy the drive.
1 Connect the new drive to the computer with an external hard drive connector.
2 Select the Start button ( )
→
All apps
→
Samsung Recovery
.
3 Select
Create a factory state disk
or
Create a disk copy
.
4 Select a disk to be copied
→
Start copy
.
The data on the disk is copied to the new disk.
Software Update
11
Windows recovery function
If the
Samsung Recovery
app is not supported by the computer, reinstall Windows using
the recovery function of Windows.
Reinstalling Windows will erase all data saved on the computer. Back up apps and
personal data to an external storage device before reinstalling Windows.
1 Select the Start button ( )
→
Settings
→
System
→
Recovery
.
2 Select
Reset PC
.
3 Select
Keep my files
or
Remove everything
.
After the system is recovered, select the Start button ( )
→
All apps
→
Samsung
Update
to install the required Samsung apps.
Q&A
When experiencing problems with the computer, try these solutions.
Windows
How can I uninstall an app?
1 Select the Start button ( )
→
Settings
→
Apps
→
Installed apps
.
2 On the list, select next to the app you want to delete, and then select
Uninstall
.
Samsung Recovery
What is a Recovery Area?
The computer has an additional partition for restoring data or saving backup files (only
for models with the
Samsung Recovery
app). This partition is called a Recovery Area and
it includes a recovery image comprised of the operating system and apps.
Software Update
12
Why is the capacity representation of the hard disk drive (HDD) in Windows
different from the product specifications?
The capacity of the storage device (HDD or SSD) of the manufacturer is calculated
assuming that 1 KB = 1,000 Bytes. However, the operating system (Windows) calculates
the storage device capacity assuming that 1 KB = 1,024 Bytes, and therefore the capacity
representation of the HDD in Windows is smaller than the actual capacity. The capacity
representation in Windows may be smaller than the actual capacity because some apps
occupy a certain area of the HDD outside of Windows.
For models with the
Samsung Recovery
app, the HDD capacity representation in
Windows may be smaller than the actual capacity because the
Samsung Recovery
app
uses a hidden area of 5–20 GB of the HDD to save the recovery image, and that hidden
area is not counted towards the total size available to Windows. The size of the
Samsung
Recovery
app varies by model.
What is a recovery image?
This refers to the operating system, drivers, and software that are converted to a data
image. It is required to recover the computer and is embedded in the computer’s HDD.
However, this is not provided for storage devices where the capacity is less than 64 GB.
How can I restore a computer that does not have the Samsung Recovery app?
Restore the computer with the recovery function provided by Windows. Refer to the
Recover Functionality item in the help for more details.
Miscellaneous
The camera and the microphone are not working. How do I turn them on again?
When recording protect mode is activated, the camera and microphone will not work.
Select the Start button ()
→
All apps
→
Samsung Settings
→
Security and privacy
and
select the
Block camera and mic
switch to set it
Off
.
The computer does not turn on automatically when the display panel is opened.
To turn on the computer, the display panel should be opened greater than a certain
angle.
The angle may differ depending on the model.
If the computer LED does not turn on automatically, press the Power button.
Exploded View and Parts List
13
Exploded View and Parts List
Exploded View
Exploded View and Parts List
14
Parts List
Number Name
A1014 Data Link Cable
B0001 Rear Case
B0009 Rubber
B0010 Rubber
B2001 Antenna
B2002 Antenna
B2009 Bracket
I0005 SSD
I0007 Adapter
I0009 Battery
K9000 Display
M2000 Sub Board
M3000 Fan
M3004 Fan
M3005 Heat Sink
M4004 Main to Sub Cable
T0001 Front Case
T0101 Touchpad
T0103 Fingerprint Power Button
T0302 Touchpad Cable
T2001 Speaker
T2002 Speaker
W4000 Screw
W4002 Screw
W4005 Screw
Exploded View and Parts List
15
Number Name
W4028 Screw
W4033 Screw
W4034 Screw
X0001 Pen
Disassembly and Assembly
16
Disassembly and Assembly
Tools for Disassembly and Assembly
When repairing computers, you absolutely must wear protective equipment for your
safety.
Tool & Part Code Image Description
Safety Goggles Prevents accidents during repair
(protective equipment)
Safety Gloves (ESD
safe, cut-resistant)
Prevents accidents during repair
(protective equipment)
Safety Mask Prevents accidents during repair
(protective equipment)
Cross-head
Screwdriver
Tool for screwing in cross-head
screws
Opening Tool Tool for disassembling the
connector and other parts
Disassembly and Assembly
17
Tool & Part Code Image Description
Suction Cup
Tool for disassembling the case
rear and other parts
For separable handle suction
cups, be careful not to injure
yourself as the handle can be
parted during use.
ESD Safe Tweezers
and Round Tip
Metal Tweezers
Tool for handling connectors,
cables, and other parts
Because it is possible to
damage parts or components
when using sharp tweezers,
use tweezers made with
plastic or rubber material.
Disassembly and Assembly
18
Case Rear Remove
•
Be sure to remove the case rear while the computer is fixed on a flat surface.
•
It is possible to damage parts or components when using sharp metal tools.
1 Using the opening tool, remove the 4 rubber feet on the case rear.
2 Using a cross-head screwdriver, remove the 4 screws on the case rear.
Check the number of screws that have been removed, and store them carefully
to make sure that no unassembled screws are left inside the computer during
assembly.
Disassembly and Assembly
19
3 After attaching the suction cup on the middle of the case rear, lift the suction cup up
while separating the case rear with the opening tool.
It may be easier to place the suction cup in the center of the left edge of the case rear,
lift it up while separating the case rear with the opening tool and repeat this for the
center of the right edge.
For separable handle suction cups, be careful not to injure yourself as the handle
can be parted during use.
•
As the case rear can be damaged by excessive force, be careful not to damage
the case rear.
•
Be careful that the suction cup does not adhere to the area where the tape or
sticker is attached.
After you finish disassembling, refer to Case Rear Assembly for how to reassemble.
Disassembly and Assembly
20
Battery Remove
1 Using tweezers, remove the Kapton tape on the battery connector and separate it.
Keep the Kapton tape to reuse it for assembly.
2 Using a cross-head screwdriver, remove the 4 screws on the battery and separate it.
Be careful not to damage the near components.
Check the number of screws that have been removed, and store them carefully
to make sure that no unassembled screws are left inside the computer during
assembly.
After you finish disassembling, refer to Battery Assembly for how to reassemble.
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