Promise Technology J310s User manual

VTRAK

J610

S

, J310

S

P

RODUCT

M

ANUAL

Version 1.1

VTrak J610s, J310s Product Manual

ii

Copyright

Copyright by Promise Technology, Inc. (Promise Technology). No part of this

manual may be reproduced or transmitted in any form without the expressed,

written permission of Promise Technology.

Trademarks

Promise, and the Promise logo are registered in U.S. Patent and Trademark

Office. All other product names mentioned herein may be trademarks or

registered trademarks of their respective companies.

Important data protection information

You should back up all data before installing any drive controller or storage

peripheral. Promise Technology is not responsible for any loss of data resulting

from the use, disuse or misuse of this or any other Promise Technology product.

Notice

Although Promise Technology has attempted to ensure the accuracy of the

content of this manual, it is possible that this document may contain technical

inaccuracies, typographical, or other errors. Promise Technology assumes no

liability for any error in this publication, and for damages, whether direct, indirect,

incidental, consequential or otherwise, that may result from such error, including,

but not limited to loss of data or profits.

Promise Technology provides this publication “as is” without warranty of any

kind, either express or implied, including, but not limited to implied warranties of

merchantability or fitness for a particular purpose.

The published information in the manual is subject to change without notice.

Promise Technology reserves the right to make changes in the product design,

layout, and driver revisions without notification to its users.

This version of the Product Manual supersedes all previous versions.

Recommendations

In this Product Manual, the appearance of products made by other companies,

including, but not limited to software, servers and disk drives, is for the purpose of

illustration and explanation only. Promise Technology does not recommend,

endorse, prefer, or support any product made by another manufacturer.

iii

Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Warranty and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

CE Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

FCC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

GOST-R Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

IRAM Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

MIC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Unpacking the VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Mounting VTrak J610s in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Mounting VTrak J310s in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Installing Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Drive Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Setting Up Data Cable Connections . . . . . . . . . . . . . . . . . . . . . . . .20

Basic DAS Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Cascading DAS Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Redundant DAS Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Setting Up Serial Cable Connections . . . . . . . . . . . . . . . . . . . . . . .27

Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Setting Up the CLI Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Chapter 3: Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Front Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

I/O Module Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

CLI Command Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Cable Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Enclosure Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Information List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Viewing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Settings List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Making Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Help Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Link Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

VTrak J610s, J310s Product Manual

iv

Chapter 3: Management, cont.

CLI Command Set, cont.

Viewing Link Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Clearing the Error Count . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Route Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Route Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Uptime Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

VPDR Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

? Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Chapter 4: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Appendix A: Second I/O Module . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

1

Chapter 1: Introduction

• About This Manual (below)

• Overview (page 2)

• Architectural Description (page 4)

• Features and Benefits (page 5)

• Specifications (page 6)

Thank you for purchasing Promise Technology’s VTrak J610s or J310s external

disk array subsystem.

About This Manual

This Product Manual describes how to setup, use and maintain the VTrak J610s

or J310s external disk subsystem. It also describes how to use the built-in

command-line interface (CLI) software.

This manual includes a full table of contents, index, chapter task lists and

numerous cross-references to help you find the specific information you are

looking for.

Also included are four levels of notices:

Note

A Note provides helpful information such as hints or alternative

ways of doing a task.

Important

An Important calls attention to an essential step or point required

to complete a task. Important items include things often missed.

Caution

A Caution informs you of possible equipment damage or loss of

data and how to avoid them.

Warning

A Warning notifies you of probable equipment damage or loss of

data, or the possibility of physical injury, and how to avoid them.

VTrak J610s, J310s Product Manual

2

Overview

The Promise VTrak J610s and J310s are optimized for organizations deploying

cost-effective small-to-medium application clusters, disk-to-disk backup and

midrange storage solutions.

Figure 1. VTrak J610s front view

Figure 2. VTrak J310s front view with bezel removed

The dual 3Gb SAS host interface ports offer the ease of management and

performance required by companies running popular departmental and back-

office applications including file/print, e-mail, database and Web services

Drive Carrier LEDs

Drive Carriers Power and Status LEDs

Drive Carrier LEDs

Drive Carriers Power and Status LEDs

Chapter 1: Introduction

3

Figure 3. VTrak J610s rear view

Figure 4. VTrak J310s rear view

The two external SAS ports provide the needed connectivity and bandwidth for

large capacity solutions requiring multiple JBOD boxes cascaded together while

still providing dual server support and host port failover or aggregation.

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Cooling Unit 1

Power Supply 1

Power Supply 2

Cooling Unit 2

I/O module 2I/O module 1

O

I

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8 N 1

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8 N 1

Cooling Unit 1

Power Supply 1

Power Supply 2

I/O module 2

Cooling Unit 2

I/O module 1

VTrak J610s, J310s Product Manual

4

Architectural Description

The VTrak J610s packs up to 16 drives per system, offering industry-leading

capacity in just 3U of standard 19-inch rack space. The VTrak J310s supports up

to 12 drives per system, in just 2U of standard 19-inch rack space. The J610s

and J310s unit’s compact form factor maximizes density, increasing capacity per

unit of rack space.

Multiple J610s and J310s systems can also be connected to the same server

using standard SAS features to deliver massive storage to capacity hungry

applications such as disk-to-disk backup, media archiving, video surveillance and

compliance storage

Promise has designed the J610s and J310s chassis to be fully compatible with all

future Promise external storage products. By using the same chassis, drive

carriers, and cooling units, upgrading the RAID controllers and JBOD modules is

fast and simple.

With the VTrak J610s and J310s, Promise has dramatically narrowed the gap

between simple fault tolerance and No Single Point of Failure. The VTrak J610s

and J310s use a fully redundant, hot-swap design and continuously monitors all

system components. It can withstand failures to disks, power supplies, cooling

and I/O modules without interrupting system operation.

Chapter 1: Introduction

5

Features and Benefits

Feature Benefit

3U or 2U 19-inch wide enclosure Installs easily in any standard rackmount.

Supports Serial Attached SCSI

disk drives

Allows you to use the new dual-port SAS

disk drives.

Supports Serial ATA disk drives Allows you to use your legacy SATA disk

drives.

Hot-swap feature for drive carriers,

I/O modules, power supplies and

fans

Allows a defective component to be

replaced without interrupting data

accessibility to the host system.

Tool-less field-replaceable units

(FRUs)

All FRUs can be replaced without tools,

saving time and effort for support personnel.

Complete cable-less design All components easily plug directly into

boards. No cables to complicate setup or

maintenance.

Redundant, hot-swappable cooling

units

Load sharing and full operation even with

multiple failed fans.

Redundant, hot-swappable power

supplies

Load sharing and full operation even with a

failed power supply.

Dual, active/active I/O Modules High level of availability even with a failed

I/O module.

One expansion SAS port I/O

module

Enables cascading JBOD subsystems.

Command-line interface Control and monitoring with simple,

straightforward interface.

Management through in-band SAS

or serial port

Choice of local or network management

options

Compatible with leading SAS HBA

and RAID cards

Easy, works-the-first-time connections with

your current systems

VTrak J610s, J310s Product Manual

6

Specifications

Drive Capacity: J610s, 16 drives. J310s, 12 drives.

External I/O Ports: SAS host port and SAS expansion port.

Supported Disk Interfaces: Serial Attached SCSI (SAS) and Serial ATA (SATA),

3Gb/s and 1.5Gb/s

Supported Operating Systems:

The list above refers to 32-bit and 64-bit versions of the OS in the Host PC or

server. The actual OS support depends upon your SAS HBA or RAID

adapter. Check your SAS HBA or RAID adapter user documentation.

Voltage: 100–240 VAC Auto-ranging.

Current: 8 A @ 100 VAC; 4 A @ 240 VAC Current rating with two power cords

Power Consumption (not including disk drives):

J610s, 108.38 W.

J310s, 100.87 W.

Power Consumption (including disk drives):

J610s, 523.91 W.

J310s, 412.51 W.

Power Supply:

J610s, Dual 500W, 100–240 VAC auto-ranging, 50–60 Hz, dual hot swap and

redundant with PFC, N+1 design.

J310s, Dual 400W, 100–240 VAC auto-ranging, 50–60 Hz, dual hot swap and

redundant with PFC, N+1 design.

Operating Temperature:

5° to 40°C operational

-40° to 60°C non-operational

Relative Humidity: Maximum 95%

Vibration: Random, 0.21 grms, 5 to 500 Hz, 30 Mins, X, Y, Z axis

• Windows Vista, Business,

Enterprise, or Ultimate

• Windows 2003 Server

• Windows XP Professional

• Windows 2000

• RedHat Linux

• SuSE Linux

• Novell Netware

• Sun Solaris

Chapter 1: Introduction

7

Dimensions (H x W x D):

J610s, 13.1 x 44.7 x 56.1 cm (5.2 x 17.6 x 22.1 in)

J310s, 8.8 x 44.7 x 56.1 cm (3.5 x 17.6 x 22.1 in)

Net Weight:

J610s, 30.5 kg (67.2 lb) without drives, 38.5 kg (84.9 lb) with 16 drives, assuming

0.5 kg (1.1 lb) per drive.

J310s, 26.5 kg (58.4 lb) without drives, 32.5 kg (71.7 lb) with 12 drives, assuming

0.5 kg (1.1 lb) per drive.

Gross Weight (including carton):

J610s, 37.5 kg (82.7 lb) without drives.

J310s, 33.0 kg (72.8 lb) without drives.

Safety: CE, FCC Class A, VCCI, C-Tick, cUL, TUV, CB, BSMI, MIC.

Warranty and Support

Warranty: Three years complete system limited warranty.

Support: 24x7 email and phone support (English only). 24x7 access to Promise

support site for drivers, firmware, and compatibility.

CE Statement

Warning: This is a class A product. In a domestic environment this product may

cause radio interference in which case the user may be required to take

adequate measures.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that

may cause undesired operation.

GOST-R Statement

ɉɪɟɞɭɩɪɟɠɞɟɧɢɟ. Ⱦɚɧɧɵɣ ɩɪɨɞɭɤɬ ɨɬɧɨɫɢɬɫɹ ɤ ɤɥɚɫɫɭ A. ȼ ɞɨɦɚɲɧɢɯ

ɭɫɥɨɜɢɹɯ ɨɧ ɦɨɠɟɬ ɛɵɬɶ ɩɪɢɱɢɧɨɣ ɜɨɡɧɢɤɧɨɜɟɧɢɹ ɪɚɞɢɨɩɨɦɟɯ, ɜ ɷɬɨɦ

ɫɥɭɱɚɟ ɩɨɥɶɡɨɜɚɬɟɥɸ, ɜɨɡɦɨɠɧɨ, ɩɨɬɪɟɛɭɟɬɫɹ ɩɪɢɧɹɬɶ ɫɨɨɬɜɟɬɫɬɜɭɸɳɢɟ

ɦɟɪɵ.

VTrak J610s, J310s Product Manual

8

IRAM Statement

MIC Statement

Advertencia: Este es un producto de clase A. En un ambiente doméstico, este

producto puede causar interferencia de las ondas de radio, en cuyo caso se

podría requerir que el usuario tome las medidas adecuadas.

9

Chapter 2: Installation

• Unpacking the VTrak (below)

• Mounting VTrak J610s in a Rack (page 11)

• Mounting VTrak J310s in a Rack (page 13)

• Installing Disk Drives (page 16)

• Setting Up Data Cable Connections (page 20)

• Setting Up Serial Cable Connections (page 27)

• Connecting the Power (page 28)

• Setting Up the CLI Connection (page 29)

Unpacking the VTrak

The VTrak J610s or J310s box contains the following items:

• VTrak J610s or J310s Unit

•Quick Start Guide

• Front bezel and key (J310s only)

• RJ11-to-DB9 serial data cable

(Units with one I/O module: 1)

(Units with two I/O modules: 2)

• 1.0m (3.3 ft) SFF-8088 4X to 4X

external SAS cable

(Units with one I/O module: 1)

(Units with two I/O modules: 2)

• Screws for disk drives

(J610s: 70, including 6 spares)

(J310s: 50, including 2 spares)

• Left and right mounting rails

• Left and right center-mount brackets

• 1.5m (4.9 ft) Power cords (2)

•CD with Product Manual and Quick

Start Guide

Warning

The electronic components within the VTrak are sensitive to

damage from Electro-Static Discharge (ESD). Observe

appropriate precautions at all times when handling the VTrak or its

subassemblies.

VTrak J610s, J310s Product Manual

10

Figure 1. VTrak J610s rear view

Figure 2. VTrak J310s rear view

Some VTraks ship with a single I/O module and a blank unit installed in the place

of the second I/O module. You can upgrade your VTrak by installing a second I/O

module. See page 53.

Some VTraks ship with a single power supply and an auxiliary cooling unit

installed in the place of the second power supply to provide a comparable level of

air circulation inside the enclosure.

115200

8 N 1

115200

8 N 1

Cooling Unit 1

Power Supply 1

Power Supply 2

Cooling Unit 2

I/O module 2I/O module 1

O

I

O

I

115200

8 N 1

115200

8 N 1

Cooling Unit 1

Power Supply 1

Power Supply 2

I/O module 2

Cooling Unit 2

I/O module 1

Chapter 2: Installation

11

Mounting VTrak J610s in a Rack

The J610s subsystem installs to the rack using the supplied mounting rails. You

can also use your existing rails.

Figure 3. VTrak J610s mounted in a rack with the supplied rails

To install the J610s subsystem into a rack with the supplied mounting rails:

1. Check the fit of the mounting rails in your rack system. See Figure 4.

2. Adjust the length of the mounting rails as needed.

3. Attach the mounting rail assemblies to the outside of the rack posts, using

the attaching screws from your rack system.

Be sure the support is on the bottom facing inward.

Cautions

• At least two persons are required to safely lift, place, and

attach the VTrak subsystem into a rack system.

• Do not lift or move the VTrak subsystem by the handles,

power supplies or the controller units. Hold the subsystem

itself.

• Do not install the VTrak subsystem into a rack without rails to

support the subsystem.

• Only a qualified electrician who is familiar with the installation

procedure should mount and install the VTrak subsystem.

• Be sure all switches are OFF before installing the VTrak

subsystem or exchanging components.

Vertical Rack Post VTrak J610s

Mounting rails (included)

mount outside the rack post

Handles mount

outside the rack post

VTrak J610s, J310s Product Manual

12

4. Square the rail assemblies in the rack.

5. Tighten the adjustment screws and the attaching screws.

6. Place the VTrak subsystem onto the rails.

7. Secure the VTrak subsystem to the rack through each handle, using the

attaching screws from your rack system.

Figure 4. Rack mount assembly diagram

Inside of post

Rack front post

Rail attaching screw

(not included)

Rail adjustment screw

Flange

Rail attaching screw

(not included)

Inside of post

Rack back post

Front rail

Rail adjustment screw

Rear rail

Support

Chapter 2: Installation

13

Mounting VTrak J310s in a Rack

The J310s subsystem installs to the rack using the supplied mounting rails. You

can also use your existing rails.

Figure 5. VTrak J310s mounted in a rack with the supplied rails

To install the VTrak subsystem into a rack with the supplied mounting rails:

1. Check the fit of the mounting rails in your rack system. See Figure 7.

2. Slide the plates out of the mounting rails.

3. Attach one plate to each side of the VTrak subsystem.

Line-up the six holes in the plate with the corresponding holes in the

subsystem. Attach each plate with six screws (included). See Figure 6.

4. Slide one of the rails over the plate on one side of the enclosure.

Cautions

• At least two persons are required to safely lift, place, and

attach the VTrak subsystem into a rack system.

• Do not lift or move the VTrak subsystem by the handles,

power supplies or the controller units. Hold the subsystem

itself.

• Do not install the VTrak subsystem into a rack without rails to

support the subsystem.

• Only a qualified electrician who is familiar with the installation

procedure should mount and install the VTrak subsystem.

• Be sure all switches are OFF before installing the VTrak

subsystem or exchanging components.

Vertical Rack Post

VTrak J310s

Mounting rails (included)

mount outside the rack post

Handles mount

outside the rack post

VTrak J610s, J310s Product Manual

14

The rail is designed to slide freely over the plate.

5. Attach a flange to each end of the rail, with the rail on the opposite side of

the flange from the two-hole bracket.

6. Install the rail adjustment screws (included) through the flange into the rail.

There are four screws for each flange. See Figure 7.

7. Place the subsystem with mounting rails into your rack system.

8. Attach the mounting rail assemblies to the outside of the rack posts, using

the attaching screws from your rack system.

9. Square the rail assemblies in the rack.

10. Tighten the adjustment screws and the attaching screws.

11. Place the VTrak subsystem onto the rails.

12. Secure the VTrak subsystem to the rack through each handle, using the

attaching screws from your rack system.

Figure 6. Sliding flange installation

Sliding plate

VTrak J310s

Screws (6 each side)

Rear (connector end)

of the subsystem

Chapter 2: Installation

15

Figure 7. Mounting rail installation

Inside of post

Rack front post

Rail attaching screw

(not included)

Rail adjustment screw

Mounting Rail

Rail attaching screw

(not included)

Inside of post

Rack back

Sliding plate

VTrak J610s, J310s Product Manual

16

Installing Disk Drives

Populate the VTrak with 3.5-inch SAS or SATA disk drives.

Install all of the drive carriers into the VTrak enclosure to ensure proper airflow,

even if you do not populate all the carriers with disk drives.

Figure 8. Drive carrier mounting holes

1. Remove the front bezel (J310s only).

2. Remove a disk drive carrier.

3. Optional. The AAMUX adapter is recommended for SATA disk drives used

with VTraks with two I/O modules, so that both modules can access a SATA

disk drive.

Place the optional AAMUX into the disk drive carrier and attach it with the

four screws.

• Install only the screws supplied with the AAMUX.

• The AAMUX fits into the carrier with the SAS connector at the back. See

Figure 10.

• Snug each screw. Be careful not to over tighten.

4. Carefully lay the drive into the drive carrier at the front, so that the screw

holes on the bottom line up.

Caution

Use only the counter-sink screws supplied with the VTrak. Use of

other types of screws can damage the enclosure or the adjacent

drives.

WARNING:

Counter-sink screws only.

Disk Drive Mounting Holes

without AAMUX

Disk Drive Mounting Holes

with AAMUX

AAMUX

Mounting Holes

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