Nortel Networks N0060600 User manual

BCM

Business Communications Manager

Document Status: Standard

Document Version: 0

1.1

Part Number: N0060600

Date: December 2006

BCM 4.0 Device Configuration Guide

The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied

warranty. Users must take full responsibility for their applications of any products specified in this document. The

information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

3

BCM 4.0 Device Configuration Guide

Task List

Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 69

To copy telephone configurations..................................................................................69

To change telephone DNs.............................................................................................70

DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

To arrange the DMC Feature list using Element Manager ............................................90

Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

To create CAP stations..................................................................................................93

To program module buttons ..........................................................................................93

Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

To use a silent monitor ................................................................................................107

Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

To set up hospitality service ........................................................................................112

To set up call restrictions.............................................................................................113

To set up wake-up services.........................................................................................113

To assign a room to a telephone .................................................................................113

To delete a room assignment from a telephone ..........................................................114

Configuring analog telephones and devices . . . . . . . . . . . . . . . . . . . . . . 115

To assign a pause for external dialing.........................................................................118

Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 119

To assign a line to a telephone....................................................................................121

To add line assignments..............................................................................................124

To configure capabilities and preferences...................................................................125

To configure telephone capabilities .............................................................................127

To configure preferences for a telephone....................................................................129

To program telephone buttons ....................................................................................131

To program user speed dials.......................................................................................132

To program outgoing call restrictions ..........................................................................132

To set restrictions ........................................................................................................133

To set line/set restrictions ............................................................................................133

Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

To use the Services button to access features............................................................141

To define a key label ...................................................................................................142

To set up a password and allow Hot desking ..............................................................144

To reset the Hot Desking password field for a specific IP telephone ..........................145

To use the Hot desking feature to divert an IP telephone configuration......................145

To cancel Hot desking .................................................................................................146

To configure a new time zone on a remote IP telephone ............................................146

To force a firmware download to a Nortel IP telephone ..............................................147

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Default memory button programming for telephones . . . . . . . . . . . . . . . 149

To enable Bluetooth® on an IP Phone 1140E.............................................................168

Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 179

To label a button..........................................................................................................186

Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

To move line buttons ...................................................................................................189

Feature configuration: Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . 193

To configure handsfree and handsfree answerback ...................................................194

To add a telephone to a pickup group .........................................................................195

To allow trunk answer..................................................................................................195

To block user access...................................................................................................195

To assign an Answer DN.............................................................................................196

To program a telephone for DND on Busy ..................................................................198

To program privacy on a line .......................................................................................199

To automatically enable privacy on a line....................................................................199

To set intrusion controls ..............................................................................................200

To program full autohold on a line ...............................................................................201

To program auto hold on a telephone .........................................................................201

To program Exclusive Hold .........................................................................................201

To use the transfer feature ..........................................................................................202

To transfer unanswered calls ......................................................................................203

To redirect lines from the system ................................................................................203

To allow redirect ..........................................................................................................203

To set a redirect tone...................................................................................................204

To redirect lines at the telephone ................................................................................204

To program call forward on the system .......................................................................204

To use Call Forward at the telephone .........................................................................205

To block user access...................................................................................................205

To use Camp-on..........................................................................................................206

To park a call ...............................................................................................................206

To retrieve a parked call ..............................................................................................207

To configure the SWCA system controls.....................................................................207

To allow call display.....................................................................................................209

To reset call log space.................................................................................................210

Feature configuration: Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

To block user access to feature programming ............................................................213

To allow a telephone to make priority calls..................................................................214

To configure system settings for page.........................................................................216

To configure telephone settings for page ....................................................................216

To make a page announcement..................................................................................217

To make a voice announcement .................................................................................217

To set up a 3-party conference call .............................................................................218

To set up an Ad-hoc multiparty conference call ..........................................................218

To allow last number redial..........................................................................................221

To program speed dials in the DN record....................................................................222

To program user speed dials at the telephone ............................................................222

To view the feature that is currently assigned to a button ...........................................223

To configure memory buttons for features...................................................................223

Task List 5

BCM 4.0 Device Configuration Guide

To erase a memory button ..........................................................................................223

To store more than one number or code on one button ..............................................223

About System-Wide Call Appearance (SWCA) keys . . . . . . . . . . . . . . . . 249

To add SWCA keys to your telephone ........................................................................250

To receive a call and assign it to a SWCA key............................................................250

To retrieve a call from a SWCA key ............................................................................252

To conference a call parked on a SWCA key..............................................................253

Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

To select the music source..........................................................................................282

To open the Music Manager Administration application ..............................................285

To load music onto the BCM .......................................................................................286

To delete an audio file from BCM ................................................................................287

To add a sound file to the Play List .............................................................................287

To remove a sound file from the Play List ...................................................................287

To access the BcmAmp Player ...................................................................................289

To configure a Network Device to be the IP Music source..........................................290

6 Task List

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7

BCM 4.0 Device Configuration Guide

Contents

Chapter 1

Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

About BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

BCM key hardware elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

How to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Getting Help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Getting Help over the telephone from a Nortel Solutions Center . . . . . . . . . . . . . 22

Getting Help through a Nortel distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . 22

Chapter 2

Welcome panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 3

System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting clock control to local system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 4

System schedule settings and services scheduling . . . . . . . . . . . . . . . . . 29

Configuring schedule names and timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Default time settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Configuring scheduled service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Chapter 5

System features and feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

BCM feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Button programming features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Chapter 6

DN records parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Main panel tabs: common fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Line Access - Properties tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

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Line Access - Line Assignment tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Line Access - Line Pool Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Line Access - Answer DNs tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Capabilities and Preferences main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Capabilities and Preferences - Properties tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Capabilities and Preferences - Capabilities tab . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Capabilities and Preferences - SWCA Call Group tab . . . . . . . . . . . . . . . . . . . . . 55

Capabilities and Preferences - Preferences tab . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Capabilities and Preferences - Button Programming table . . . . . . . . . . . . . . . . . . 58

Capabilities and Preferences - Button Programming tab . . . . . . . . . . . . . . . . . . . 58

Capabilities and Preferences - User Speed Dial tab . . . . . . . . . . . . . . . . . . . . . . . 61

Capabilities and Preferences - ATA Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . 62

Capabilities and Preferences - IP Terminal Details tab . . . . . . . . . . . . . . . . . . . . . 64

Restrictions main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Restrictions - Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Restrictions - Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Restrictions - Line/Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Chapter 7

Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 69

Copying settings to other DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Renumbering DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Chapter 8

Global telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Feature Settings panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Answer DN answer key levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Advanced Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

System Wide Call Appearances Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

ONN Blocking (North American systems) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Reset logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Chapter 9

Telephony system and device programming . . . . . . . . . . . . . . . . . . . . . . . 83

Chapter 10

Configuring system speed dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . 85

System Speed Dial panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Contents 9

BCM 4.0 Device Configuration Guide

Chapter 11

DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Arranging the DMC Feature list using Element Manager . . . . . . . . . . . . . . . . . . . . . . 90

Chapter 12

Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Configuring CAP assignments (eCAPs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Programming CAP/KIM buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Managing lines on a KIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Chapter 13

Creating ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Ring Groups - Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Ring Groups - Line Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Chapter 14

Configuring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Hunt Groups system setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Configuring the Hunt Group general settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Hunt Group members and lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Chapter 15

Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Monitoring external hunt group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Chapter 16

Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Hospitality - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Hospitality - Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Setting up your hospitality system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Chapter 17

Configuring analog telephones and devices. . . . . . . . . . . . . . . . . . . . . . . 115

Configuring an analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Chapter 18

Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 119

Using the DN panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

System DNs - Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Job aid: Notes about assigning lines to telephones . . . . . . . . . . . . . . . . . . . . . . 121

Line Assignment and Line Pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Job aid: Answer DN notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Configuring Capabilities and Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Job aid: Assigning intercom (I/C) buttons (keys) . . . . . . . . . . . . . . . . . . . . . . . . . 126

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Configuring telephone capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Job aid: Line redirection notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Configuring Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Job aid: Call log notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Telephone memory button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Job aid: Notes about button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

User speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Outgoing call restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Chapter 19

Configuring telephones: IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Configuring an IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

PVQM - Proactive Voice

Quality Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Chapter 20

Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

IP feature list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

IP telephone

feature display labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Hot desking IP telephone configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Using the Hot desking feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Configuring a new time zone on a remote IP telephone . . . . . . . . . . . . . . . . . . . . . . 146

Download firmware to a Nortel IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Chapter 21

Default memory button programming for telephones . . . . . . . . . . . . . . . 149

Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

7316E digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

7316 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

7208 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

7100 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

7000 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

7406 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

IP telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

IP telephone 2007 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

IP audio conference phone 2033 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 162

IP Phone 1120E and IP Phone 1140E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

WLAN handset 2210/2211/2212 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 171

WLAN handset display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Status area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Information area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Feature options area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

DMC Portables (413X/414X) (Europe only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Contents 11

BCM 4.0 Device Configuration Guide

Chapter 22

Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 179

Introduction to Desktop Assistant Pro — Administrator Edition . . . . . . . . . . . . . . . . . 183

Desktop Assistant Pro — Administrator Edition main window . . . . . . . . . . . . . . . . . . 183

Menu bar commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Button labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Chapter 23

Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Features to set up telephone set features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Moving line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Receiver volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Programming distinctive ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Chapter 24

Feature configuration: Answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Answering calls directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Configuring handsfree and handsfree answerback . . . . . . . . . . . . . . . . . . . . . . . 193

Answering calls not directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Directed Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Configuring privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

DND on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Turn Privacy on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Intrusion controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Holding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Using Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Hold automatically (autohold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Hold a call exclusively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Parking or transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Transfer (answered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Transfer (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Line redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Call forward (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Call Forward and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

12 Contents

N0060600N0060600

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Sharing calls by parking on SWCA buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Call information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Call display information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Call duration timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Time and date display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Malicious Caller ID (MCID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

LogIt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Chapter 25

Feature configuration: Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Blocking user access to feature programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Protecting outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Managing a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Other ways of communicating with internal users . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Making announcements to individuals (Voice Call) . . . . . . . . . . . . . . . . . . . . . . . 217

Create a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Dialing shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Programming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Chapter 26

Using telephones for special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Special feature telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Supervisor telephone for silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Hospitality services telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Setting up a central answering position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Direct dial telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Creating an enhanced CAP station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Ringing groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Contents 13

BCM 4.0 Device Configuration Guide

Chapter 27

Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Common display prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Viewing active services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Chapter 28

About System-Wide Call Appearance (SWCA) keys. . . . . . . . . . . . . . . . . 249

Managing calls using SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Other features that affect how you use SWCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Chapter 29

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Media bay module availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

FEM MBM–Norstar trunk cartridge combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Time zones and language information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Time and date format based on language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Language support for South America and Central America . . . . . . . . . . . . . . . . 258

Caller ID display formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Core parameters for market profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Global analog trunk parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

GASM8 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Analog and digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Chapter 30

Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Selecting the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Configuring Music Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Opening the Music Manager Administration application . . . . . . . . . . . . . . . . . . . 285

Loading music onto the BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Deleting music from BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Adding music to the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Removing music from the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Using the BcmAmp Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Configuring a Network Device to be the IP Music Source . . . . . . . . . . . . . . . . . . . . . 290

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

14 Contents

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15

BCM 4.0 Device Configuration Guide

Chapter 1

Getting started with BCM

Refer to the following topics for general BCM information:

• “About BCM”

• “Symbols and conventions used in this guide” on page 18

• “Related publications” on page 19

• “How to get Help” on page 21

About this guide

The BCM 4.0 Device Configuration Guide describes how to configure and assign features to

telephony devices through Telset and through Element Manager.

Purpose

The concepts, operations, and tasks described in this guide relate to the BCM software. This guide

provides task-based information about how to assign features and provide basic programming for

the Business Communications Manager.

Use Element Manager, Startup Profile, and Telset Administration to configure various BCM

parameters.

In brief, the information in this guide explains:

• global telephony settings

• steps to configure DNs

• product features and how to assign them

Audience

The BCM 4.0 Device Configuration Guide is directed to installers who install, configure, and

maintain BCM systems.

To use this guide, you must:

• be an authorized BCM installer or administrator within your organization

• know basic Nortel BCM terminology

• be knowledgeable about telephony and IP networking technology

16 Chapter 1 Getting started with BCM

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Acronyms

The following is a list of acronyms used in this guide.

Organization

This guide is organized for easy access to information that explains the concepts, operations, and

procedures associated with the BCM system.

About BCM

The BCM system provides private network and telephony management capability to small and

medium-sized businesses.

The BCM system:

• integrates voice and data capabilities, VoIP gateway functions, and QoS data-routing features

into a single telephony system

• enables you to create and provide telephony applications for use in a business environment

Table 1 Acronyms

Acronym Description

ASM Analog station module

ATA analog terminal adapter

BRI Basic Rate Interface

BCM Business Communications Manager

CAP Central Answering Position

CC Contact Center

CLID Calling Line Identification

CoS Class of Service

DPNSS Digital Private Network Signaling System

ISDN Integrated Services Digital Network

KIM Key Indicator Module

MCDN Meridian Customer Defined Networking

MCID malicious call identification

MWI message wait indicator

OLI outgoing line identification

ONN outgoing name and number

PVQM proactive voice quality monitoring

SM silent monitor

SWCA system-wide call appearance

Chapter 1 Getting started with BCM 17

BCM 4.0 Device Configuration Guide

BCM key hardware elements

BCM includes the following key elements:

• BCM200 main unit

• BCM400 main unit

• BCM1000 main unit

• BCM expansion unit (compatible with BCM400 main unit)

• BCM400 expansion gateway

• BCM media bay modules (MBM):

— 4x16

— ASM8, ASM8+

— BRIM

—CTM4, CTM8

— DDIM

— DSM16+, DSM32+

—DTM

—FEM

— GASM

—GATM4, GATM8

BCM features

BCM supports the complete range of IP telephony features offered by existing BCM products:

• VoIP Gateway: Up to 12 VoIP trunks

• VoIP Telephony Clients: Up to 64 VoIP Telephony clients, supporting the range of Nortel

IP Phones.

BCM applications

BCM supports many applications provided on the existing BCM platforms.

• Voice Messaging for standard voice mail and auto-attendant features

• Unified Messaging providing integrated voice mail management between voice mail and

common e-mail applications

• Fax Suite providing support for attached analog fax devices

Note: You enable the following features by entering the appropriate keycodes (no

additional hardware is required).

Note: You enable the following features by entering the appropriate keycodes (no

additional hardware is required).

18 Chapter 1 Getting started with BCM

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• Voice Networking features

• LAN CTE (computer telephony engine)

• VEWAN (Voice Enabled WAN)

• IVR (Integrated Voice Response)

•IP Music

• Intelligent Contact Center

Symbols and conventions used in this guide

These symbols are used to highlight critical information for the BCM system:

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work

improperly.

Note: Alerts you to important information.

Tip: Alerts you to additional information that can help you perform a task.

!

Security Note: Indicates a point of system security where a default should be

changed, or where the administrator needs to make a decision about the level of

security required for the system.

Warning: Alerts you to ground yourself with an antistatic grounding strap

before performing the maintenance procedure.

Chapter 1 Getting started with BCM 19

BCM 4.0 Device Configuration Guide

The following conventions and symbols are used to represent the Business Series Terminal display

and dialpad.

The following text conventions are used in this guide to indicate the information described:

Related publications

This section provides a list of additional documents referred to in this guide. There are two types

of publications: Technical Documents on page 19 and User Guides on page 20.

Technical Documents

BCM 4.0 System Overview (N0060607)

Warning: Alerts you to remove the BCM main unit and expansion unit power

cords from the ac outlet before performing any maintenance procedure.

Convention Example Used for

Word in a special font (shown in

the top line of the display)

Pswd:

Command line prompts on display telephones.

Underlined word in capital letters

(shown in the bottom line of a

two-line display telephone)

PLAY

Display option. Available on two line display

telephones

. Press the button directly below the

option on the display to proceed.

Dialpad buttons

£

Buttons you press on the dialpad to select a

particular option.

Convention Description

bold Courier

text

Indicates command names and options and text that you must enter.

Example: Use the

info command.

Example: Enter

show ip {alerts|routes}.

italic text Indicates book titles.

plain Courier

text

Indicates command syntax and system output (for example, prompts

and system messages).

Example:

Set Trap Monitor Filters

FEATURE

HOLD

RELEASE

Indicates that you press the button with the coordinating icon on

whichever set you are using.

20 Chapter 1 Getting started with BCM

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System Installation

BCM 4.0 for BCM1000 Installation and Maintenance Guide Addendum (N0060603)

BCM200/400 BCM 4.0 Installation and Maintenance Guide (N0060612)

Keycode Installation Guide (N0060625)

System Programming

BCM 4.0 Administration Guide (N0060598)

BCM 4.0 Networking Configuration Guide (N0060606)

BCM 4.0 Telset Administration Guide (N0060610)

Telephones and Peripherals

BCM 4.0 Telephony Device Installation Guide (N0060609)

BST Doorphone Installation and Configuration Guide (P1013654)

T24 KIM Installation Card (P0603481)

IP Key Expansion Module (KEM) User Guide

Digital Mobility

DECT Deployment and Demonstration Tool

Digital Mobility System Installation and Configuration Guide (N0000623)

T7406 Cordless Handset Installation Guide (P0606142)

IP Telephony

i2050 Software Phone Installation Guide (N0022555)

IP Phone 1120E User Guide (NN-10300-062)

IP Phone 1140E User Guide (NN-10300-064)

IP Audio Conference Phone 2033 User Guide (N0060623)

WLAN IP Telephony Installation and Configuration Guide (N0060634)

User Guides

Telephones and Peripherals

BCM 4.0 Telephone Features User Guide (N0060608)

BST Doorphone User Guide (P0605668)

Central Answering Position (CAP) User Guide (P0603480)

Hospitality Features Card (N0027326)

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Nortel Networks N0060600, Webcam N0060600 User manual

Related papers

Other documents