Avaya BCM50 Configuration Guide

BCM50 3.0

Business Communications Manager

Document Status: Standard

Document Number: NN40020-300

Document Version: 02.05

Date: February 2009

BCM50 3.0 Device Configuration Guide

The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied

warranty. Users must take full responsibility for their applications of any products specified in this document. The

information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks

is under license.

All other trademarks and registered trademarks are the property of their respective owners.

Contents 3

BCM50 3.0 Device Configuration Guide

Contents

New in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 1

Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

About BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

BCM features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

BCM applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 2

Welcome panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Chapter 3

System software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Setting Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Setting clock control to local system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 4

System schedule settings and services scheduling . . . . . . . . . . . . . . . . . 33

Configuring schedule names and timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Default time settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Configuring scheduled service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Chapter 5

System features and feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

BCM feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Button programming features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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Chapter 6

DN records parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Main panel tabs: common fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Line Assignment tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Line Pool Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Answer DNs tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

MeetMe Conferencing tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Capabilities and Preferences main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Capabilities tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

SWCA Call Group tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Preferences tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

ATA Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

IP Terminal Details tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Button Programming table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Button Programming tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

User Speed Dial tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Restrictions main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Line/Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Chapter 7

Telephony system and device programming . . . . . . . . . . . . . . . . . . . . . . . 71

Chapter 8

Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 73

Copying settings to other DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Renumbering DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Change telephone DNs using the Element Manager . . . . . . . . . . . . . . . . . . . . . . 74

Chapter 9

Global telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Feature Settings panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Answer DN answer key levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Advanced Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

System Wide Call Appearances Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

ONN Blocking (North American systems) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Reset logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Contents 5

BCM50 3.0 Device Configuration Guide

Chapter 10

Configuring system speed dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . 89

System Speed Dial panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Choose the size of the speed dial list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Working with speed dial list entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Chapter 11

DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Arranging the DMC Feature list using Element Manager . . . . . . . . . . . . . . . . . . . 94

Chapter 12

Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Configuring CAP assignments (eCAPs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

CAP notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Programming CAP/KIM buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Managing lines on a KIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Chapter 13

Creating ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Ring Groups - Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Ring Groups - Line Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Chapter 14

Configuring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Hunt Groups system setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Configuring the Hunt Group general settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Hunt Group members and lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Chapter 15

Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Monitoring external Hunt Group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Chapter 16

Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Hospitality - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Hospitality - Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Setting up your hospitality system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Chapter 17

Configuring analog telephones and devices. . . . . . . . . . . . . . . . . . . . . . . 119

Configuring an analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

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Chapter 18

Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 125

Using the DN panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

System DNs - Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Job aid: Notes about assigning lines to telephones . . . . . . . . . . . . . . . . . . . . . . 127

Line Assignment and Line Pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Job aid: Answer DN notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Configuring Capabilities and Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Job aid: Assigning intercom (I/C) buttons (keys) . . . . . . . . . . . . . . . . . . . . . . . . . 132

Configuring telephone capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Job aid: Line redirection notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Configuring Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Job aid: Call log notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Telephone memory button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Job aid: Notes about button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

User speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Outgoing call restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Chapter 19

Configuring telephones: IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Configuring an IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

PVQM - Proactive Voice

Quality Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Chapter 20

Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

IP features list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

IP telephone

feature display labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Hot desking IP telephone configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Notes about Hot desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Using the Hot desking feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Configuring a new time zone on a remote IP telephone . . . . . . . . . . . . . . . . . . . . . . 152

Download firmware to a Nortel IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Chapter 21

Labelling telephone sets: Desktop Assistant portfolio . . . . . . . . . . . . . . 155

Introduction to Desktop Assistant Pro — Administrator Edition . . . . . . . . . . . . . . . . . 158

Desktop Assistant Pro — Administrator Edition main window . . . . . . . . . . . . . . . . . . 159

Menu bar commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Button labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Contents 7

BCM50 3.0 Device Configuration Guide

Chapter 22

Default memory button programming for telephones . . . . . . . . . . . . . . . 163

Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

7316E digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

7316 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

7208 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

7100 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

7000 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

7406 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

IP telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

IP telephone 2004 and 2050 Software Phone button defaults . . . . . . . . . . . . . . 169

IP telephone 2002 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

IP telephone 2001 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

IP telephone 2007 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

IP audio conference phone 2033 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 177

IP Phone 1120E and IP Phone 1140E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

WLAN handset 2210/2211/2212 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 186

WLAN handset display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Status area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Information area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Feature options area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

DMC Portables (413X/414X) (Europe only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Chapter 23

Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Features to set up telephone set features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Contrast adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Select how you dial your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Choosing the language for the telephone display . . . . . . . . . . . . . . . . . . . . . . . . 194

Moving line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Receiver volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Programming distinctive ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Chapter 24

Feature configuration: Answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Answering calls directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Configuring handsfree and handsfree answerback . . . . . . . . . . . . . . . . . . . . . . . 199

Answering calls not directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Directed Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

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Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Configuring privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

DND on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Turn Privacy on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Intrusion controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Using Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Hold automatically (autohold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Hold a call exclusively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Parking or transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Transfer (answered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Transfer (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Line redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Call forward (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Sharing calls by parking on SWCA buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Call information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Call display information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Call duration timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Time and date display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Malicious Caller ID (MCID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

LogIt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Chapter 25

Feature configuration: Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Blocking user access to feature programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Protecting outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Deal with a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Other ways of communicating with internal users . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Making announcements to individuals (Voice Call) . . . . . . . . . . . . . . . . . . . . . . . 223

Create a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Dialing shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Contents 9

BCM50 3.0 Device Configuration Guide

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Programming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Chapter 26

Using telephones for special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Special feature telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Supervisor telephone for silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Hospitality services telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Setting up a central answering position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Direct dial telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Creating an enhanced CAP station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Ringing groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Chapter 27

Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Common display prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Viewing active services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Chapter 28

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Interface availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Analog interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Digital interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Tones and cadences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Core parameters for market profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Analog Trunk parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

GASM8 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

GASI parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

ATA2 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

ATA2 DR6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

ATA2 DR7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Analog and digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

10 Contents

NN40020-300NN40020-300

Chapter 29

About System-Wide Call Appearance (SWCA) keys. . . . . . . . . . . . . . . . . 299

Managing calls using SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Other features that affect how you use SWCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Chapter 30

Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Selecting the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Configuring Music Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Opening the Music Manager Administration application . . . . . . . . . . . . . . . . . . . 309

Loading music onto the BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Deleting music from BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Adding music to the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Removing music from the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Using the BcmAmp Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Configuring a Network Device to be the IP Music Source . . . . . . . . . . . . . . . . . . . . . 313

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

New in this release 11

BCM50 3.0 Device Configuration Guide

New in this release

The following sections detail what’s new in Device Configuration Guide Standard 02.05

Business Communications Manager for release 3.0.

• “Features” on page 11

• “Other changes” on page 11

Features

This release contains no new features.

Other changes

Revision history

February 2009

Standard 02.05. This document is up-issued to update technical information in the chapter

Monitoring Hunt Groups.

February 2009

Standard 02.04. This document is up-issued to update technical information in the chapter Market

profile attributes

12 New in this release

NN40020-300NN40020-300

Task List 13

BCM50 3.0 Device Configuration Guide

Task List

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Welcome panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

System schedule settings and services scheduling . . . . . . . . . . . . . . . . . 33

System features and feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

DN records parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Telephony system and device programming . . . . . . . . . . . . . . . . . . . . . . . 71

Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 73

To copy telephone configurations..................................................................................73

To change telephone DNs.............................................................................................74

Global telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Configuring system speed dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 89

DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

To arrange the DMC Feature list using Element Manager ............................................94

Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

To create CAP stations..................................................................................................97

To program module buttons ..........................................................................................97

Creating ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Configuring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

To use a silent monitor ................................................................................................111

Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

To set up hospitality service ........................................................................................116

To set up call restrictions.............................................................................................117

To set up wake-up services.........................................................................................117

To assign a room to a telephone .................................................................................117

To delete a room assignment from a telephone ..........................................................118

14 Task List

NN40020-300NN40020-300

Configuring analog telephones and devices . . . . . . . . . . . . . . . . . . . . . . 119

To assign a pause for external dialing.........................................................................124

Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 125

To assign a line to a telephone....................................................................................127

To add line assignments..............................................................................................130

To configure capabilities and preferences...................................................................132

To configure telephone capabilities .............................................................................133

To configure preferences for a telephone....................................................................136

To program telephone buttons ....................................................................................138

To program user speed dials.......................................................................................139

To program outgoing call restrictions ..........................................................................140

To set restrictions ........................................................................................................140

To set line/set restrictions............................................................................................140

Configuring telephones: IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

To use the Services button to access features............................................................147

To define a key label ...................................................................................................148

To set up a password and allow Hot desking ..............................................................150

To reset the Hot desking password field for a specific IP telephone ...........................151

To use the Hot desking feature to divert an IP telephone configuration......................151

To cancel Hot desking .................................................................................................152

To configure a new time zone on a remote IP telephone ............................................152

To force a firmware download to a Nortel IP telephone ..............................................153

Labelling telephone sets: Desktop Assistant portfolio . . . . . . . . . . . . . . 155

To label a button..........................................................................................................162

Default memory button programming for telephones . . . . . . . . . . . . . . . 163

To enable Bluetooth® on an IP Phone 1140E.............................................................183

Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

To move line buttons ...................................................................................................195

Feature configuration: Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . 199

To configure handsfree and handsfree answerback ...................................................200

To add a telephone to a pickup group .........................................................................201

To allow trunk answer..................................................................................................201

To block user access...................................................................................................201

To assign an Answer DN.............................................................................................202

To program a telephone for DND on Busy ..................................................................204

To program privacy on a line .......................................................................................204

To automatically enable privacy on a line....................................................................205

To set intrusion controls ..............................................................................................206

Holding calls ................................................................................................................206

To program full autohold on a line ...............................................................................207

To program auto hold on a telephone .........................................................................207

To program Exclusive Hold .........................................................................................207

To use the transfer feature ..........................................................................................208

Task List 15

BCM50 3.0 Device Configuration Guide

To transfer unanswered calls ......................................................................................208

To redirect lines from the system ................................................................................209

To allow redirect ..........................................................................................................209

To set a redirect tone...................................................................................................209

To redirect lines at the telephone ................................................................................210

To program call forward on the system .......................................................................210

To use Call Forward at the telephone .........................................................................211

To block user access...................................................................................................211

To use Camp-on..........................................................................................................212

To park a call ...............................................................................................................212

To retrieve a parked call ..............................................................................................213

To configure the SWCA system controls.....................................................................213

To allow call display.....................................................................................................215

To reset call log space.................................................................................................216

Feature configuration: Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

To block user access to feature programming ............................................................219

To allow a telephone to make priority calls..................................................................220

To configure system settings for page.........................................................................222

To configure telephone settings for page ....................................................................222

To make a page announcement..................................................................................223

To make a voice announcement .................................................................................223

To set up a 3-party conference call .............................................................................224

To set up an Ad Hoc Multiparty conference call ..........................................................224

To allow saved number redial......................................................................................227

To program speed dials in the DN record....................................................................228

To program user speed dials at the telephone ............................................................228

To view the feature that is currently assigned to a button ...........................................229

To configure memory buttons for features...................................................................229

To erase a memory button ..........................................................................................229

To store more than one number or code on one button ..............................................229

Using telephones for special features . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

About System-Wide Call Appearance (SWCA) keys . . . . . . . . . . . . . . . . 299

To add SWCA keys to your telephone ........................................................................300

To receive a call and assign it to a SWCA key............................................................300

To retrieve a call from a SWCA key ............................................................................302

To conference a call parked on a SWCA key ..............................................................303

Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

To select the music source..........................................................................................306

To open the Music Manager Administration application..............................................309

To load music onto the BCM .......................................................................................309

To delete an audio file from BCM ................................................................................310

To add a sound file to the Play List .............................................................................311

To remove a sound file from the Play List ...................................................................311

To access the BcmAmp Player ...................................................................................312

16 Task List

NN40020-300NN40020-300

To configure a Network Device to be the IP Music source ..........................................313

17

BCM50 3.0 Device Configuration Guide

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support

Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues

with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to

technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a

Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

http://www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)

to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for

your product or service, go to:

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized

reseller, contact the technical support staff for that distributor or reseller.

18 How to get help

NN40020-300NN40020-300

19

BCM50 3.0 Device Configuration Guide

Chapter 1

Getting started with BCM

Refer to the following topics for general BCM information:

• “About BCM”

• “Symbols and conventions used in this guide” on page 22

• “Related publications” on page 23

About this guide

The BCM50 3.0 Device Configuration Guide (NN40020-300) describes how to configure and

assign features to telephony devices through Telset and through Element Manager.

Purpose

The concepts, operations, and tasks described in this guide relate to the BCM software. This guide

provides task-based information about how to assign features and provide basic programming for

the Business Communications Manager.

Use Element Manager, Startup Profile, and Telset Administration to configure various BCM

parameters.

In brief, the information in this guide explains:

• global telephony settings

• steps to configure DNs

• product features and how to assign them

Audience

The BCM50 3.0 Device Configuration Guide is directed to installers who install, configure, and

maintain BCM systems.

To use this guide, you must:

• be an authorized BCM installer or administrator within your organization

• know basic Nortel BCM terminology

• be knowledgeable about telephony and IP networking technology

20 Chapter 1 Getting started with BCM

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Acronyms

The following is a list of acronyms used in this guide.

Organization

This guide is organized for easy access to information that explains the concepts, operations, and

procedures associated with the BCM system.

About BCM

The BCM system provides private network and telephony management capability to small and

medium-sized businesses.

The BCM system:

• integrates voice and data capabilities, VoIP gateway functions, and QoS data-routing features

into a single telephony system

• enables you to create and provide telephony applications for use in a business environment

Table 1 Acronyms

Acronym Description

ASM Analog station module

ATA analog terminal adapter

BRI Basic Rate Interface

BCM Business Communications Manager

CAP Central Answering Position

CC Contact Center

CLID Calling Line Identification

CoS Class of Service

DPNSS Digital Private Network Signaling System

ISDN Integrated Services Digital Network

KEM Key Expansion Module

KIM Key Indicator Module

MCDN Meridian Customer Defined Networking

MCID malicious call identification

MWI message wait indicator

OLI outgoing line identification

ONN outgoing name and number

PVQM proactive voice quality monitoring

SM silent monitor

SWCA system-wide call appearance

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Avaya BCM50 Configuration Guide

Avaya BCM50 Configuration Guide

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