Multi-Tech Systems Modem MT9234MU User manual

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MultiMobile

™

USB

V.92PortableUSBModem



MT9234MU



UserGuide

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

2 Multi‐TechSystems,Inc.MT9234MUUserGuide

MultiMobileUSBUserGuide

V.92PortableUSBModem

MT9234MU

S000409FRev.F

Copyright

Thispublicationmaynotbereproduced,inwholeorinpart,withoutpriorexpressedwrittenpermissionfromMulti‐TechSystems,Inc.All

rightsreserved.

Copyright©2011Multi‐TechSystems,Inc.

Multi‐TechSystems,Inc.makesnorepresentationsorwarrantywithrespecttothecontentshereofandspecificallydisclaimsanyimplied

warrantyofmerchantabilityorfitnessforanyparticularpurpose.Furthermore,Multi‐TechSystems,Inc.reservestherighttorevisethis

publicationandtomakechangesfromtimetotimeinthecontenthereofwithoutobligationofMulti‐TechSystems,Inc.tonotifyany

personororganizationofsuchrevisionsorchanges.CheckMulti‐Tech’sWebsiteorproductCDforcurrentversionsofourproduct

documentation.

Revision Date Description

A 10/01/07 Initialrelease.

B 03/11/08 AddedVistaOperatingSystemsupport.

C 05/14/09 UpdateWindowsDrivers,addWindowsServer2008support,updateLinuxDrivers,updateFCC

Part15,andThailandapproval.

Addedlinktowebsiteforwarrantyinformation.

D 10/01/09 UpdateEMCandaddSupportPortallink.

E 12/14/09 AddedBrazilcablerequirementtoAppendixA,Windows7installprocedure.

F 07/07/11 RemovedreferencestoproductCD

Patents

Thisdeviceiscoveredbyoneormoreofthefollowingpatents:6,031,867;6,012,113;6,009,082;5,905,794;5,864,560;5,815,567;5,815,503;5,812,534;

5,809,068;5,790,532;5,764,628;5,764,627;5,754,589;5,724,356;5,673,268;5,673,257;5,644,594;5,628,030;5,619,508;5,617,423;5,600,649;

5,592,586;5,577,041;5,574,725;5,559,793;5,546,448;5,546,395;5,535,204;5,500,859;5,471,470;5,463,616;5,453,986;5,452,289;5,450,425;

D353,598;5,355,365;5,309,562;5,301,274.Otherpatentspending.

Trademarks

Multi‐TechandtheMulti‐TechlogoareregisteredtrademarksofMulti‐TechSystems,Inc.MultiMobileisatrademarkofMulti‐Tech.Allotherbrandand

productnamesmentionedinthispublicationaretrademarksorregisteredtrademarksoftheirrespectivecompanies.

WorldHeadquarters



Multi‐TechSystems,Inc.

2205WoodaleDrive

MoundsView,Minnesota55112

Phone:763‐785‐3500or800‐328‐9717

Fax:763‐785‐9874

InternetAddress:http://www.multitech.com



ContactingMulti‐TechSupport

Tobetterserveourcustomers,managesupportrequestsandshortenresolutiontimes,wehavecreatedtheonlinewebportalthatlets

yousubmitquestionsregardingMulti‐Techproductsdirectlytoourtechnicalsupportteam.Getanswerstoyourmostcomplexquestions,

rangingfromimplementation,troubleshooting,productconfiguration,firmwareupgradesandmuchmore.

TocreateanaccountandsubmitaSupportCaseonthePortal,visitsupport.multitech.com

OnlineWebPortal https://support.multitech.com/

TheKnowledgeBaseprovidesimmediateanswerstoyourquestionsandgivesyouaccesstosupportresolutionsforallMulti‐Tech

products.Visitoursupportareaonthewebsiteforothersupportservices.

KnowledgeBaseandSupportServiceswww.multitech.com/en_US/SUPPORT

TechnicalSupport

BusinessHours:M‐F,9amto5pmCST

Country ByEmail ByPhone

Europe,MiddleEast,Africa: [email protected] +(44)1189597774

U.S.,Canada,allothers: [email protected] (800)972‐2439or(763)717‐5863

Warranty

Toreadthewarrantystatementforyourproduct,pleasevisit:http://www.multitech.com/en_US/COMPANY/Policies/warranty/



Multi‐TechSystems,Inc.MT9234MUUserGuide 3

Contents

Chapter1–ProductDescription.......................................................................................................................4

Features....................................................................................................................................................................4

TelecomSafetyWarnings..........................................................................................................................................5

ShippingPackageContents.......................................................................................................................................5

TechnicalSpecifications............................................................................................................................................6

ATCommands............................................................................................................................... ............................6

Chapter2–InstallingtheModem....................................................................................................................7

ConnectingtheModemtoYourSystem.....................................................................................................................7

InstallingtheModemDriver......................................................................................................................................8

InstallingWindowsDrivers........................................................................................................................................8

InstallingtheModem..............................................................................................................................................12

InstallingtheMT9234MUinWindows7..................................................................................................................21

ConfiguringtheModemforYourCountry................................................................................................................29

Chapter3–OperatingtheModem.................................................................................................................30

FrontPanel.............................................................................................................................................................30

ConnectingtotheInternet......................................................................................................................................30

InternetConnection................................................................................................................................................31

Chapter4–RemotelyConfiguringModems...................................................................................................32

ChangingtheSetupPassword.................................................................................................................................32

ChangingtheRemoteEscapeCharacter...................................................................................................................33

AppendixA–RegulatoryCompliance.............................................................................................................34

AppendixB–InstallingonLinux.....................................................................................................................38

InstallingtheModemonComputersUsingtheLinux2.4Kernel...............................................................................38

InstallingtheModemonComputersUsingtheLinux2.6Kernel...............................................................................44

InstallingtheModemonComputersUsingtheLinux2.6.20KernelandAbove.........................................................48

AppendixC–WasteElectricalandElectronicEquipment...............................................................................50

AppendixD–C‐ROHSHT/TSSubstanceConcentration...................................................................................51

AppendixE–ASCIIConversion.......................................................................................................................52

ASCIIConversionChart............................................................................................................................... .............52

Index..............................................................................................................................................................53



Chapter 1 – Product Description

TheMultiMobileUSBV.92PortableUSBmodemMT9234MUprovidesV.92/56Kdatarates,faxandfiletransfer

capabilitiesandahot‐swappableUSBinterface.Thismodem,weighing only2ounces,isidealformobileusers

whowantemailandInternetaccessontheroad.TheMT9234MUmodemcanalsoserveasthemobileuser’s

homeofficedesktopmodem.

Thisuser’sguideexplainshowtoinstall,configure,testanduseyourmodem.



Features

CommandBuffer

40characters

Diagnostics

Power‐onselftest,localanalog&localdigitalloop,remotedigitalloop.

LEDIndicators

LEDsforData,CarrierDetect,OffHook,TerminalReady

IntelligentFeatures

FullyATcommandcompatible;autodial,redial,repeatdial;pulseortonedial;dialpauses;

autoanswer;callerID;EIAextendedautomode;adaptivelineprobing;automaticsymbol

andcarrierfrequencyduringstart‐up,retrain,andraterenegotiation;callstatusdisplay,

auto‐parityanddatarateselections;keyboard‐controlledmodemoptions;non‐volatile

memory;on‐screendisplaysformodemoptionparameters;commandlinesofupto40

characterseach;helpmenus;remoteconfiguration.

4 Multi‐TechSystems,Inc.MT9234MUUserGuide

 Chapter1–ProductDescription

Multi‐TechSystems,Inc.MT9234MUUserGuide 5

TelecomSafetyWarnings

● Neverinstalltelephonewiringduringalightningstorm.

● Neverinstallatelephonejackinwetlocationsunlessthejackisspecificallydesignedforwetlocations.

● UsethisproductwithULandcULlistedcomputers.

● Nevertouchuninsulatedtelephonewir esorterminalsunlessthetelephonelinehasbee ndisconnectedat

thenetworkinterface.

● Usecautionwheninstalling ormodifyingtelephonelines.

● Avoidusingatelephone(otherthanacordlesstype)duringanelectricalstorm.Theremaybearemoterisk

ofelectricalshockfromlightning.

● Donotuseatelephoneinthevicinityofagasleak.

● Toreducetheriskoffire,useonly26AWGorlargertelecommunicationlinecord.

● Thisproductmustbedisconnectedfromthetelephonenetworkinterfacewhenservicing.

ShippingPackageContents

● MT9234MUmodem

● OneRJ‐11cable

Inspectthecontentsforsignsofanyshippingdamag e.Ifdamageisobserved,donotpoweruptheunit.Contact

Multi‐Tech’sTechnicalSupportforadvice.

Tousethemodem,youmusthaveacomputerwithanunusedUSBpostandanearbytelephonelinejack.

Chapter1–ProductDescription

6 Multi‐TechSystems,Inc.MT9234MUUserGuide

TechnicalSpecifications

TradeName

MultiMobile™USB

ModelNumber

MT9234MU

DataRates

56KdownloadspeedsfromdigitalV.92/V.90servers;

33.6Kuploadanddownloadspeedsfromnon‐V.92/V.90serversandotherclientmodems

FaxRates

33.6Kandbelow

Standards:



Data

V.92,V.90enhanced,V.34andbelow

ErrorCorrection

V.42

DataCompression

V.44,V.42bis,MNPClass5

Fax

V.34,Class2.1&1.0,V.17,Group3;Class1& 2,ErrorCorrectionMode

Video

V.80

Cables

1USBseriesA

1RJ‐11

Operation

USBPort:12Mbps

LineType:Dial‐up

OperatingSystem

Support

WindowsVista,XP,2003,2000

Linux2.4kernelversions2.4.28andabove

Linux2.6kernelversions2.6.8through2.6.10

Linux2.6kernelversions2.6.11andabove(withakernelpatchfor2.6.20.4,whichmaybe

applicabletoearlier2.6kernelversions,aswell)

PhysicalDescription

1.3”wx1.0”hx3.1”d; 2oz

3.0cmwx2.5cmhx8.0cmd;62g

Operating

Environment

OperatingTemperature:+32°to+120°F(0°to50°C)

HumidityRange:25–85%non‐condensing

Approvals

CEMark

EMC: FCCPart15ClassB

 EN55024

Safety: UL/cUL60950‐1

 EN60950‐1

Telecom: 47CFRPart68

 CS03

 TBR21

LimitedWarranty

2years

ATCommands

ATCommandsforthisproductarepublishedinaseparatedocument.YoucandownloadthisdocumentfromtheMulti‐

Techwebsite.



Chapter 2 – Installing the Modem

Thischapterexplainshowtoinstallyourmodem.Touseyourmodem,youmustconnect theMT9234MU’sUSB

cableconnectortoyourcomputer(“USB”)andtoatelephoneline(“LINE”).

ConnectingtheModemtoYourSystem

ConnecttheMT9234MUtoyourcomp uter’sUSBportandconnectthetelephonelinetoyourMT9234MUanda

telephonewalljack.



ConnectingtheUSBCable

PlugtheUSBcableconnectoronthemodemintoaUSBportconnectoronyourcomputer.

ConnectingthePhoneLine

Plugoneendofthephonecableintothemodem’sLINEjack,andtheotherendintoaphonelinewalljack.

Note:TheFederalCommunicationsCo mmission(FCC),andIndustryCanadaimposecertainrestrictionson

equipmentconnectedtopublictelephonesystems.SeeAppendixAformoreinformation.

Multi‐TechSystems,Inc.MT9234MUUserGuide 7

Chapter2–InstallingtheModem

8 Multi‐TechSystems,Inc.MT9234MUUserGuide

InstallingtheModemDriver

BeforeYouBegin

Beforeyouinstallthedriver:

● DownloadthedriverfromtheMulti‐Techwebsiteandstorethedriverinaknownlocationonyour

computer.

● Compatibility:ThisMultiMobileMT9234MUMultiModemiscompatiblewithWindowsOperatingSystems

Vista,XP,2003,Server2008,andLinux.

● WindowsDrivers:TheMultiMobileMT9234MUdrivermustbeinstalledinyourcomputer’sprogram

directory.YoucandownloadthedesireddriverfromtheMulti‐Techwebsite.

● AcompletesetofdriversforeachoperatingsystemisorganizedintoVistaandXPwitheither32‐bitor64‐

bitprocessor.Mostusersselecteitherthe32‐bitVistaor32‐bitXPdrivers.Windows2003alsousestheXP

drivers.

● Serveruserscanselecteither32‐bitor64‐bitdependingontheirapplication.Forserveruserstodetermine

whethertheyhavea32‐bitor64‐bitoperatingsystem,gotoStartIAllProgramsIAccessoriesISystem

ToolsIComputerandclickSystemProperties.UnderSystem,SystemType:64‐bitOperatingSystem

appears.

● LinuxDrivers:YoucanalsodownloadLinuxOperatingSystemdriversfromtheMulti‐Techwebsite.Referto

theReadmefileforthecorrectdriverfileandinstallationguideforyourdistributionandversionofLinux.

InstallingWindowsDrivers

WizardsguideyouthroughthesoftwareInstallationinthisorder:

● InstallingtheSerialPort.

● Installingthemodemdrive r.

InstallingtheMT9234MUinWindowsVista

1. Powerupyourcomputer.

2. Ifyouhavenotalreadydoneso,connectthemodem’sUSBcabletoaUSBportonthecomputerand

connectthephone linebetweenthemodemandatelephonewalljack.

3. Windowsdetectsthatthenewmodemispresent.

InstallingtheTUSB3410SerialPortDriver

ToinstalltheTUSB3410serialport:

1. TheFoundNewHardwarewizardopens.

 Chapter2–InstallingtheModem



ClickLocateandinstalldriversoftware(recommended).Windowsguidesyouthroughtheprocessof

installingdriversoftwareforyourdevice.

2. Inthenextwizardpane,clickIdon’thavethedisc.Showmeotheroptions.Windowsmaypromptyouto

searchonline,butthisisnotnecessary.



Multi‐TechSystems,Inc.MT9234MUUserGuide 9

Chapter2–InstallingtheModem

3. Inthenextwizardpane,selectBrowsemycomputerfordriversoftware(advanced).



4. AttheBrowsefordriversoftwareonyourcomputerpane,clickBrowse.



5. NavigatetothelocationwhereyoustoredthedriversdownloadedfromtheMulti‐Techwebsite.



10 Multi‐TechSystems,Inc.MT9234MUUserGuide

 Chapter2–InstallingtheModem

ClickNext.

6. Thedialogbox,Windowscan’tverifythepublisherofthisdriversoftware,appears.



SelectInstallthisdriversoftwareanyway.

7. Installingdriversoftware…wizardpaneappears.



8. Whenthesoftwareissuccessfullyinstalled,awizardpaneappearstotellyouso.



9. ClickClose.

Multi‐TechSystems,Inc.MT9234MUUserGuide 11

Chapter2–InstallingtheModem

InstallingtheModem

1. TheFoundNewHardware–MultiTechSystemsMT9234MUwizardpaneappears.



SelectIdon’thavethedisc.Showmeotheroptions.ClickNext.

2. Inthenextwizardpane,selectBrowsemycomputerfordriversoftware(advanced).



3. Toinstallthesoftware,inthenextwizardpane,clickInstall.



4. Awizardpaneappearstoindicatetheinstallationisprogressing.

12 Multi‐TechSystems,Inc.MT9234MUUserGuide

 Chapter2–InstallingtheModem



5. ThewizardpaneThesoftwareforthisdevicehasbeensuccessfullyinstalledappears,toindicatethat

Windowshasfinishedinstallingthedriversoftware.



6. ClickClose.Theinstallationofdriversiscomplete.

Afteryouinstallthedrivers,testtheoperationofyournewMT9234MUTodoso,registerthemodembygoingtothe

followingwebsite:

http://www.multitech.com/register

Multi‐TechSystems,Inc.MT9234MUUserGuide 13

Chapter2–InstallingtheModem

InstallingtheMT9234MUinWindowsServer2008,XP,2003

ThissectiondescribeshowtoinstallthemodemwithacomputerrunningWindows2008,XPor2003.Thissectionpresents

WindowsXPillustrations.Foralltheoperatingsystemsnoted,theinstallationprocedureisthesame,butsomeillustrations

mayvaryfromthoseshowninthissection.

InstallingtheSerialPortforWindowsServer2008,XP,2003

1. ConnecttheUSBcablebetweentheMultiModemandthePC.

2. InsomesituationstheoperatingsystemdisplaysaFoundNewHardwareWizardpaneandasksyou:Can

WindowsconnecttoWindowsUpdatetosearchforsoftware?



SelectNo,notthistime.ThenclickNext.

3. TheFoundNewHardwareWizardpanehelpsyouinstallthesoftwarefor–TUSB3410SerialPort.



4. ClickInstallfromalistorspecificlocation(Advance d),and thenclickNext.

5. ThenextpaneisthePleasechooseyoursearchandinstallationoptions.

14 Multi‐TechSystems,Inc.MT9234MUUserGuide

 Chapter2–InstallingtheModem



SelectonlySearchremovablemedia(floppy,CD‐ROM…)Includethislocationinthesearch.ClickBrowse.

6. BrowsetothelocationwhereyoustoredthedriversdownloadedfromtheMultiTechwebsite.

SelecttheWindows_DriversfolderandthentheWinXP32folder.Or,ifyouareinstallingdriversonanXP64‐

bitOperatingSystem,selecttheWinXP64driver.

7. ClickNext.

8. ThepanePleasewaitwhilethewizardsearchesfortheMT9234MUappears.



9. Thepane,Pleaseselectthebestmatchforyourhardwarefromthelistbelow,appears.

Multi‐TechSystems,Inc.MT9234MUUserGuide 15

Chapter2–InstallingtheModem



10. SelecteitherMultiMobileMT9234MUxp32orxp64dependingonyouroperatingsystem.

11. ThemessagePleasewaitwhilethewizardinstalls thesoftwareappears.



12. AttheCompletingtheFoundNewHardwareWizardfortheMultiMobileMT9234MUpane,clickFinish.

16 Multi‐TechSystems,Inc.MT9234MUUserGuide

 Chapter2–InstallingtheModem



InstallationoftheSerialPortiscomplete.

InstallingtheModemforWindowsServer2008,XP,2003

1. IftheWelcometotheFoundNewHardwareWizardpaneasking–CanWindowsconnecttoWindows

updatetosearchforsoftware?SelectNo,notthistime.ThenclickNext.



2. ThiswizardhelpsyouinstallsoftwareforMultiTechMT9234MU.

Multi‐TechSystems,Inc.MT9234MUUserGuide 17

Chapter2–InstallingtheModem



3. SelectInstallfromalistorspecificlocation(Advanced).ThenclickNext.

4. ThePleasechooseyoursearchandinstallationoptionspaneappears.



EnsurethatIncludethislocationinthesearchisselected.ClickBrowse.

5. BrowsetothelocationwhereyoustoredthedriversthatyoudownloadedfromtheMultiTechwebsite.

SelecttheWinXP32driver,orifyouareinstallingdriversonanXP64‐bitoperatingsystem,selectthe

WinXP64folder.

18 Multi‐TechSystems,Inc.MT9234MUUserGuide

 Chapter2–InstallingtheModem



6. ClickNext.

7. ThefinalWindowsLogoTestingpanemayappeardependingonoperatingsystemsettings.Thispane

pertainstothecreationofa modem entity intheoperatingsystemthataccommodatestheMT9234MU.



ClickContinueAnyway.

8. TheprogresspanePleasewaitwhilethewizardinstallsthesoftwareappears.



 

Multi‐TechSystems,Inc.MT9234MUUserGuide 19

Chapter2–InstallingtheModem

9. TheCompletingtheFoundNewHardwareWizardpaneappears.



10. ClickFinish.

Withthemodemissuccessfullyinstalled,theentiresoftwareinstallationprocedurefortheMultiMobile

MT9234MUiscomplete.

Aftertheinstallationiscomplete,testtheoperationoftheMT9234MUbyregisteringit.OpenanInternet

browser,gotothefollowinglocation,andfollowtheon‐lineinstructions:

Uhttp://www.multitech.com/register

20 Multi‐TechSystems,Inc.MT9234MUUserGuide

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