Multitech MT9234ZBA-USB User manual

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MultiModem

ZBA

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MT9234ZBA‐USB

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UserGuide

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2 Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide

MultiModemZBAUserGuide

MT934ZBA‐USB

S000419ERevisionE

Allrightsreserved.Thispublicationmaynotbereproduced,inwholeorinpart,withoutpriorexpressedwrittenpermissionfromMulti‐

TechSystems,Inc.

Multi‐TechSystems,Inc.makesnorepresentationsorwarrantieswithrespecttothecontentshereofandspecificallydisclaimsanyimplie

d

warrantiesofmerchantabilityorfitnessforanyparticularpurpose.Furthermore,Multi‐TechSystems,Inc.reservestherighttorevisethis

publicationandtomakechangesinthecontenthereofwithoutobligationofMulti‐TechSystems,Inc.tonotifyanypersonororganization

ofsuchrevisionsorchanges.CheckMulti‐Tech’swebsiteforcurrentversionsofourproductdocumentation.

RecordofRevisions

Revision Date Description

C 12/15/08 UpdatedWindowsDriversandaddedWindowsServer2008support.

 05/14/09 Addedweblinkforwarrantyinformation.

D 09/29/09 UpdatedFCCstatementandEMC,AddedinformationonwhenthepowerLEDcomeson.AddedThailand

approval.

E 09/01/2011 RemovedreferencestoproductCD.

Trademarks

MultiModem,Multi‐Tech,andtheMulti‐TechlogoareregisteredtrademarksofMulti‐TechSystems,Inc.

WindowsisaregisteredtrademarkofMicrosoftCorporationintheUnitedStatesand/orothercountries.Othertrademarksandtrade

namesmentionedinthispublicationbelongtotheirrespectiveowners.

Patents

Thisdeviceiscoveredbyoneormoreofthefollowingpatents:6,031,867;6,012,113;6,009,082;5,905,794;5,864,560;5,815,567;

5,815,503;5,812,534;5,809,068;5,790,532;5,764,628;5,764,627;5,754,589;

D394,250;5,724,356;5,673,268;5,673,257;5,644,594;5,628,030;5,619,508;5,617,423;5,600,649;5,592,586;5,577,041;5,574,725;

D374,222;5,559,793;5,546,448;5,546,395;5,535,204;5,500,859;5,471,470;5,463,616;5,453,986;5,452,289;5,450,425;D361,764;

D355,658;D355,653;D353,598;D353,144;5,355

,365;5,309,562;5,301,274;7082106;7082141;7092406.Otherpatentspending.

WorldHeadquarters

Multi‐TechSystems,Inc.

2205WoodaleDrive

MoundsView,MN55112U.S.A

Telephone(763)785‐3500or(800)328‐9717

Fax(763)785‐9874

ContactingMulti‐TechSupport

Inordertobetterserveourcustomers,managesupportrequestsandshortenresolutiontimes,wehavecreatedtheonlinewebportal

allowingyoutosubmitquestionsregardingMulti‐Techproductsdirectlytoourtechnicalsupportteam.Getanswerstoyourmostcomplex

questions,rangingfromimplementation,troubleshooting,productconfiguration,firmwareupgradesandmuchmore.

TocreateanaccountandsubmitaSupportCaseonthePortal,visitsupport.multitech.com

OnlineWebPortal support.multitech.co m

TheKnowledgeBaseprovidesimmediateanswerstoyourquestionsandgivesyouaccesstosupportresolutionsforallMulti‐Techproducts.

Visitoursupportareaonthewebsiteforothersupportservices.

KnowledgeBaseandSupportServices www.multitech.com/en_US/SUPPORT

TechnicalSupport

BusinessHours:M‐F,9amto5pmCST

Country ByEmail ByPhone

Europe,MiddleEast,Africa:

[email protected]

+(44)1189597774

U.S.,Canada,allothers: [email protected] (800)972‐2439or+763‐717‐5863

Warranty

Toreadthewarrantystatementforyourproduct,pleasevisit:

http://www.multitech.com/en_US/COMPANY/Policies/warranty/



Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide 3

Contents

Chapter1–ProductOverviewandSpecifications...............................................................................................5

FeaturesOverview......................................................................................................................................................5

UniversalSerialBus(USB)............................................................................................................................................5

PackageContents........................................................................................................................................................6

ATCommandsInfo......................................................................................................................................................6

TechnicalSpecifications...............................................................................................................................................6

Chapter2–I

nstallingtheModem...................................................................................................................... 7

SafetyWarningTelecom..............................................................................................................................................7

ConnectingtheModemtotheComputer.....................................................................................................................7

InstallingtheModemDriver........................................................................................................................................8

WindowsDriverInstallationOverview.........................................................................................................................8

ConfiguringtheCountryWhereModemisUsed.........................................................................................................23

Chapter3–OperatingtheMo

dem.................................................................................................................... 24

FrontPanel.................................................................................................................................................................24

ConnectingtotheInternet.........................................................................................................................................24

Chapter4–Re

motelyConfiguringModems...................................................................................................... 26

RemoteConfigurationOverview............................................................................................................................... ..26

SettingUpModemsforRemoteConfiguration............................................................................................................26

Chapter5–Tro

ubleshooting.............................................................................................................................28

NoneoftheIndicatorsLight.......................................................................................................................................28

ModemDoesNotRespondtoCommands...................................................................................................................28

ModemDialsButCannotConnect..............................................................................................................................28

ModemDisconnectsWhileOnline..............................................................................................................................29

ModemCannotConnectWhenAnswering..................................................................................................................30

ModemDoesn’tWorkwithCallerID...........................................................................................................................30

FaxandDataSoftwareCan’tRunattheSameTime.................................................................................................... 30

AppendixA–Regul

atoryCompliance................................................................................................................31

FCCPart68Telecom...................................................................................................................................................31

FCCPart15.................................................................................................................................................................32

CanadianLimitationsNotice............................................................................................................................... ........32

IndustryCanada.........................................................................................................................................................33

InternationalModemRestrictions..............................................................................................................................33

EMC,Safety,andR&TTEDirective...............................................................................................................................33

ThailandApproval......................................................................................................................................................33

Contents

4 Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide

SouthAfricanNotice..................................................................................................................................................33

AppendixB–WasteElec

tricalandElectronicEquipm ent...................................................................................34

AppendixC–C‐ROHSHT/

TSSubstanceConcentration......................................................................................35

AppendixD–Installingwi

thLinux.....................................................................................................................36

InstallingtheModemonComputersRunningtheLinux2.4Kernel..............................................................................36

InstallingtheModemonComputersUsingtheLinux2.6Kernel..................................................................................41

InstallingtheModemonComputersUsingtheLinux2.6.20Kernel............................................................................. 45

AppendixE–ASCIIConversion..........................................................................................................................47

ASCIIConversionChart...............................................................................................................................................47

Index.................................................................................................................................................................48



Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide 5

Chapter 1 – Product Overview and

Specifications

CongratulationsonyourpurchaseoftheMultiModemZBA‐USBmodem.YourMultiModemproductdata/fax

modemsupportsremoteconfigurationanddial‐upconnections.ItoffersV.34/33.6KfaxandErrorCorrection

Modethatreducesfaxtransmissiontimebymorethanhalfwhencomparedtotraditionalfaxmodems.In

addition,theyaregloballyapprovedforuseinma

nycountriesaroundtheworld.Thismeansonemodelcanship

virtuallyanywhere.

Thismanualhelpsyouinstall,configure,test,anduseyourmodem.

CheckMulti‐Tech’swebsiteforcurrentversionsofproductdocumentation.

FeaturesOverview

Yourmodemincludesthefollowingfeatures:

● V.92/56Kdownloadspeedsand48KuploadspeedswhenconnectingwithV.92 servers

● V.44compressionimprovesdatathroughputrates

● Class1.0andClass2.1faxingatspeedstoV.34/33.6Kbps(SuperG3)

● ErrorCorrectionMode(ECM)providesfastandreliablefaxtransmissions

● WindowsPlug‐and‐Playoperation

● Linuxcompatible

● U.S.CallerIDreporting

● Remoteconfigurationforcentralizedsetupandcontrol

● Globallyapprovedmodelsforuseinmanycountriesworldwide

● Smallfootprintandstackabledesign

● Self‐resettinglightningprotection

● Flashmemoryforeasyupdates

● USBcableincluded

● Two‐yearwarranty

UniversalSerialBus(USB)

UniversalSerialBus(USB),definedbyaconsortiumofindustryleaders,permitsconnectionofmultiplelow‐speed

andmediumspeedcomputerperipheraldevicessuchastelephones,modems,printers,keyboards,mice,and

scanners;allfromasinglepersonalcomputerport.Thespecification,basedonanopenarchitectureisquickly

becomingastandardfe

atureinnewdesktopandnotebookcomputers.

 

Chapter1–ProductOverviewandSpecifications

6 Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide

PackageContents

TheMultiModemUSBpackagecontains:

● AMultiModemdata/faxmodem

● Asetoffourself‐adhesiveplasticfeet

● OneUSBcable

● Onemodulartelephonecable

ATCommandsInfo

TheATcommandsarepublishedinaseparateReferenceGuide.DownloadthisguidefromtheMulti‐Techwebsite.

TechnicalSpecifications

YourMultiModemZBA‐USBmodemhasthefollowingspecifications:

TradeName MultiModem®ZBA

ModelNumber MT9234ZBA‐USB

Client‐to‐ServerDataRates Upto50KbpswhenaccessingaV.92server(actualspeeddependsonservercapabilitiesand

lineconditions);otherwise,thesameasclient‐toclientdatalines.

Client‐to‐ClientDataRates 33600,31200,28800,26400,24000,21600,19200,16800,14

400,12000,9600,7200,4800,

2400,1200,0‐300bps

FaxDataRates 33600,31200,28800,26400,24000,21600,19200,16800,14400,12000,9600,7200,4800,

2400,1200,0‐300bps

DataFormat Serial,binary,asynchronous

ModemCompatibility ITU‐TV.92,V.90,V.34enhanced,V.34,V.34bis,V.32,V.32bis,V.22;Bell212Aand10

3;ITU‐T

V.21,V.42,V.42bis,V.44

FaxCompatibility ITU‐T“Super”Group3,Class1.0,2.0,2.1,T.4,T.30,V.21,V.27ter,V.29,V.34,V.17;TIA/EIA

578Class1,2,TR29.2

ErrorCorrection ITU‐TV.42

DataCompression ITU‐TV.44(4:1throughput),V.42bis(4:1throughput),MNP5(2:1throughput)

FlowControl XO

N/XOFF(software),RTS/CTS(hardware)

IntelligentFeatures Plugandplay;fullyATcommandcompatible;autodial,redial,repeatdial;pulseortonedial;

dialpauses;autoanswer;callerID;EIAextendedautomode;adaptivelineprobing;automatic

symbolandcarrierfrequencyduringstart‐up,retrain,andraterenegotiation;DTMFdetection;

callstatusdisplay,au

to‐parityanddatarateselections;keyboard‐controlledmodemoptions;

non‐volatilememory;on‐screendisplaysformodemoptionparameters;commandlinesofup

to40characterseach;remoteconfiguration

CommandBuffer 40characters

TransmitLevel ‐12dBm(Euro/NAM)

–

variesbycountry/regionsetting

LightningProtection FCCPart68A/Bsurge

FrequencyStability ±0.01%

ReceiverSensitivity ‐43dBmunderworst‐caseconditions

AGCDynamicRange 43dB

Connectors USBconnector;twoRJ‐11 phonejacks

Cables OneRJ11phonecable

 OneUSBcable

 Note:Anycablesconnectedtothecomputershouldbeshieldedtoreduceinterference.

Diagnosti

cs Power‐onselftest,localanalogloop,localdigitalloop,remotedigitalloop.

Environmental Temperaturerange‐40°

–

50°C(‐32°

–

120°F);humidityrange20

–

90%(non‐condensing)

Dimensions 10.9cmwidex14.5cmlongx2.5cmhigh(4.3”x5.7”x1.10”)

Weight 227g(8oz)

LimitedWarranty 2year



Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide 7 

Chapter 2 – Installing the Modem

ThischapterdescribeshowtosetupMultiModemZBA‐USBmodems.

SafetyWarningTelecom

● UsethisproductonlywithULandcULlistedcomputers.

● Toreducetheriskoffire,useonly26AWG(.41mm)orlargertelephonewiring.

● Neverinstalltelephonewiringduringalightningstorm.

● Neverinstallatelephonejackinwetlocationsunlessthejackisspecificallydesignedforwetlocations.

● Nevertouchuninsulatedtelephonewir esorterminalsunlessthetelephoneline has beendisconnectedatthe

networkinterface.

● Usecautionwheninstalling ormodifyingtelephonelines.

● Avoidusingatelephoneduringanelectricalstorm.Thereisariskofelectricalshockfromlightning.

● Donotuseatelephoneinthevicinityofagasleak.

● Thisproductmustbedisconnectedfromthetelephonenetworkinterfacewhenservicing.

ConnectingtheModemtotheComputer

Placingthemodeminaconvenientlocation,connectittoyourcomputer’sUSBport,tothetelephoneline,and,

optionally,toyourtelephone.



ConnectingtheUSBCable

PlugoneendoftheUSBcableintotheUSBconnectoronthemodem,andtheotherendintoaUSBport

connectoronyourcomputer.

 

Chapter2–InstallingtheModem

8 Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide

ConnectingthePhoneLine

Plugoneendofthephonecableintothemodem’sLINEjackandtheotherendintoaphonelinewalljack.

Note:TheLINEjackisnotinterchangeablewiththePHONEjack.DonotplugthephoneintotheLINEjackorthe

linecableintothePHONEjack.

Note:TheFe

deralCommunicationsCommission(FCC),andIndustryCanadaimposecertainrestrictionson

equipmentconnectedtopublictelephonesystems.SeeAppendixAformoreinformation.

ConnectingaTelephone

Forvoice‐onlycalls,youcanoptionallyplugatelephoneintothemodem’sPHONEjack.

InstallingtheModemDriver

InstallationOverview

Compatibility:ThisMultiModemiscompatiblewithWindowsOperatingSystemsVista/XP/2003/2008andLinux.

WindowsDrivers:TheMultiModemproductdrivermustbeinstalledinyourcomputer’sprogramdirectory.You

candownloadtheWindowsdriversfromtheMulti‐Techwebsite.Acompletesetofdriversforeachoperating

systemisorganizedintoVistaandXPwithei

ther32‐bitor64‐bitprocessor.Mostusersselecteitherthe32‐bit

Vistaor32‐bitXPdrivers(Windows2003alsousetheXPdrivers).Serveruserscanselecteither32‐bitor64‐bit

dependingontheirapplication.Forserveruserstodeterminewhethertheyhavea32‐bitor64‐bitoperating

system,gotoStartIAllProgramsIAccessoriesISyste

mToolsIComputerandclickontheSystemProperties

button.UnderSystemyouseeSystemType:64‐bitOperatingSystem.

LinuxDrivers:YoucanalsousetheMulti‐TechwebsitetodownloadLinuxOper

atingSystemdrivers.Refertothe

Readmefile(alsointheLinuxdire ctory)forthecorrectdriverfileandinstallationguideforyour

distribution/versionofLinux.

WindowsDriverInstallationOverview

ThissectiondescribeshowtwoinstallwizardsguideyouthroughthesoftwareInstallation.

● ThefirstwizardinstallstheTUSB3410SerialPort.

● Thesecondwizardinstallsthemodemdriver.

InstallingtheModemDriverinWindowsVista 

BeforeYouBegin

1. EnsureyouhavedownloadedthemodemdriverfromtheMulti‐Techwebsite.

2. Powerupyourcomputer.

3. Ifyouhavenotalreadydoneso,connectthemodem’sUSBcabletoaUSBportonthecomputerandconnect

thephonelinebetweenthemodemandatelephonewalljack.

4. Windowsdetectsthatthenewmodemispresent.

 

 Chapter2–InstallingtheModem

Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide 9

InstallingtheDriverfortheTUSB3410SerialPort

1. TheFoundNewHardwarewizardpanelappears,indicatingthatWindowsneedstoinstalldriversoftwarefor

yourTUSB3410SerialPort.



ClickonLocateandinstalldriversoftware(recommended).Windowsguidesyouthroughtheprocessof

installingdriversoftwareforyourdevice.

2. Thenextpaneappears.SelectIdon’thavethedisc.Showmeotheroptions.Windowsmaypromptyouto

searchonline,butthisisnotnecessary.



 

Chapter2–InstallingtheModem

10 Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide

3. Inthenextpane,clickBrowsemycomputerfordriversoftware(advanced).



4. AttheBrowsefordriversoftwareonyourcomputerwizard,clickBrowse.



 

 Chapter2–InstallingtheModem

Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide 11

5. Inthedialogboxthatappears,navigatetotheareawhereyoustoredthedriversyoudownloadedfromthe

Multi‐Techwebsite.ClickOK.ThenclickNext.



6. TheWouldyouliketoinstallthisdevicesoftware?paneappears.ClickInstall.



7. TheInstallingdriversoftware…paneappears,showingtheinstallation’sprogress.



 

Chapter2–InstallingtheModem

12 Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide

8. Awizardpaneappearstotellyouthatthesoftwareisnowsuccessfullyinstalled.ClickClose.



InstallingtheModemDriver

Toinstallthemodemdriver:

1. TheFoundNewHardwarewizardopens.



SelectIdon’thavethedisc.Showmeotheroptions.ClickNext.

 

 Chapter2–InstallingtheModem

Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide 13

2. Inthenextpanethatappears,clickInstall.



3. Thesoftwareforthisdevicehasbeensuccessfullyinstalledpaneappears.



4. ClickClose.Driverinstallationiscomplete.

Afterinstallationiscomplete,testtheoperationofyournewMultiModemproductbyregisteringit.Todoso,go

tothefollowingwebsiteandfollowtheon‐lineinstructions:

http://www.multitech.com/register

Chapter2–InstallingtheModem

14 Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide

InstallingtheModemDriverinWindowsServer2008,XP,2003

ThisinstallationassumesaWindowsServer2008,XP,or2003operatingsystem.

InstallingtheSerialPort

1. ConnecttheUSBcablebetweentheMultiModemandthePC.

2. Theoperatingsystemstartsawizardthatstepsyouthroughtheinstallation.Fromthispane,selectYes,this

timeonly.ClickNext.



3. TheFoundNewHardwareWizardpaneopens.



SelectInstallfromalistorspecificlocation(Advanced).ClickNext.

 Chapter2–InstallingtheModem

Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide 15

4. ThePleasechooseyoursearchandinstallationoptionsappears.SelecttheSearchforthebestdriverinthese

locationsradiobutton.



ClickBrowse.

5. BrowsetotheareawhereyouplacedthedriversthatyoudownloadedfromtheMulti‐Techwebsite.Click

Next.



Chapter2–InstallingtheModem

16 Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide

6. Thepane,PleasewaitwhilethewizardsearchesfortheMT9234ZBA‐USBMultiModem,appears.



7. Thepane,Pleaseselectthebestmatchforyourhardwarefromthelistbelow,cansometimesappear.Ifit

doesselect,SelectMT9234ZBA‐USBMultiModem.



 Chapter2–InstallingtheModem

Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide 17

8. AWindowsLogoTestingdialogboxappears.ClickContinueAnyway.



9. Aprogresspaneappears,toindicatethattheinstallationistakingplace.



Chapter2–InstallingtheModem

18 Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide

AttheCompletingtheFoundNewHardwareWizardpane,clickFinish.



InstallationoftheSerialPortiscomplete.

InstallingtheModemDriver

Toinstallthemodemdriver:

1. TheWelcometotheFoundNewHardw a reWizardpane–CanWindowsconne cttoWindowsupdateto

searchforsoftwareappears.SelectYes,thistimeonly.ThenclickNext.



 Chapter2–InstallingtheModem

Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide 19

2. Inthenextwizardpane,clickInstallfromalistorspecificlocation(Advanced).ThenclickNext.



3. ThePleasechooseyoursearchandinstallationoptionspaneappears.



SelecttheradiobuttonSearchforthebestdriverintheselocationsandthenselectIncludethislocationin

thesearch:.

Chapter2–InstallingtheModem

20 Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide

4. ClickBrowsethennavigatetotheareawhereyouplacedthedriverfilesthatyoudownloadedfromtheMulti‐

Techwebsite.ClickOK.

5. ThePleasewaitwhilethewizardsearchesfortheMT9234ZBA‐USBpaneappears.



6. Insomecases,thefollowingwizardpanecanappea r.Ifso,selectthedesireddriver.



 

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Multitech MT9234ZBA-USB, Modem MT9234ZBA-USB User manual

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