Multitech MT9234ZBA-USB User manual

Category
Modems
Type
User manual

This manual is also suitable for


MultiModem
®
ZBA
MT9234ZBAUSB
UserGuide
2 MultiTechSystems,Inc.MT9234ZBAUSBUserGuide
MultiModemZBAUserGuide
MT934ZBAUSB
S000419ERevisionE
Copyright
Allrightsreserved.Thispublicationmaynotbereproduced,inwholeorinpart,withoutpriorexpressedwrittenpermissionfromMulti
TechSystems,Inc.
Copyright©2011byMultiTechSystems,Inc.
MultiTechSystems,Inc.makesnorepresentationsorwarrantieswithrespecttothecontentshereofandspecificallydisclaimsanyimplie
d
warrantiesofmerchantabilityorfitnessforanyparticularpurpose.Furthermore,MultiTechSystems,Inc.reservestherighttorevisethis
publicationandtomakechangesinthecontenthereofwithoutobligationofMultiTechSystems,Inc.tonotifyanypersonororganization
ofsuchrevisionsorchanges.CheckMultiTech’swebsiteforcurrentversionsofourproductdocumentation.
RecordofRevisions
Revision Date Description
C 12/15/08 UpdatedWindowsDriversandaddedWindowsServer2008support.
05/14/09 Addedweblinkforwarrantyinformation.
D 09/29/09 UpdatedFCCstatementandEMC,AddedinformationonwhenthepowerLEDcomeson.AddedThailand
approval.
E 09/01/2011 RemovedreferencestoproductCD.
Trademarks
MultiModem,MultiTech,andtheMultiTechlogoareregisteredtrademarksofMultiTechSystems,Inc.
WindowsisaregisteredtrademarkofMicrosoftCorporationintheUnitedStatesand/orothercountries.Othertrademarksandtrade
namesmentionedinthispublicationbelongtotheirrespectiveowners.
Patents
Thisdeviceiscoveredbyoneormoreofthefollowingpatents:6,031,867;6,012,113;6,009,082;5,905,794;5,864,560;5,815,567;
5,815,503;5,812,534;5,809,068;5,790,532;5,764,628;5,764,627;5,754,589;
D394,250;5,724,356;5,673,268;5,673,257;5,644,594;5,628,030;5,619,508;5,617,423;5,600,649;5,592,586;5,577,041;5,574,725;
D374,222;5,559,793;5,546,448;5,546,395;5,535,204;5,500,859;5,471,470;5,463,616;5,453,986;5,452,289;5,450,425;D361,764;
D355,658;D355,653;D353,598;D353,144;5,355
,365;5,309,562;5,301,274;7082106;7082141;7092406.Otherpatentspending.
WorldHeadquarters
MultiTechSystems,Inc.
2205WoodaleDrive
MoundsView,MN55112U.S.A
Telephone(763)7853500or(800)3289717
Fax(763)7859874
ContactingMultiTechSupport
Inordertobetterserveourcustomers,managesupportrequestsandshortenresolutiontimes,wehavecreatedtheonlinewebportal
allowingyoutosubmitquestionsregardingMultiTechproductsdirectlytoourtechnicalsupportteam.Getanswerstoyourmostcomplex
questions,rangingfromimplementation,troubleshooting,productconfiguration,firmwareupgradesandmuchmore.
TocreateanaccountandsubmitaSupportCaseonthePortal,visitsupport.multitech.com
OnlineWebPortal support.multitech.co m
TheKnowledgeBaseprovidesimmediateanswerstoyourquestionsandgivesyouaccesstosupportresolutionsforallMultiTechproducts.
Visitoursupportareaonthewebsiteforothersupportservices.
KnowledgeBaseandSupportServices www.multitech.com/en_US/SUPPORT
TechnicalSupport
BusinessHours:MF,9amto5pmCST
Country ByEmail ByPhone
Europe,MiddleEast,Africa:
+(44)1189597774
U.S.,Canada,allothers: [email protected] (800)9722439or+7637175863
Warranty
Toreadthewarrantystatementforyourproduct,pleasevisit:
http://www.multitech.com/en_US/COMPANY/Policies/warranty/

MultiTechSystems,Inc.MT9234ZBAUSBUserGuide 3
Contents
Chapter1ProductOverviewandSpecifications...............................................................................................5
FeaturesOverview......................................................................................................................................................5
UniversalSerialBus(USB)............................................................................................................................................5
PackageContents........................................................................................................................................................6
ATCommandsInfo......................................................................................................................................................6
TechnicalSpecifications...............................................................................................................................................6
Chapter2I
nstallingtheModem...................................................................................................................... 7
SafetyWarningTelecom..............................................................................................................................................7
ConnectingtheModemtotheComputer.....................................................................................................................7
InstallingtheModemDriver........................................................................................................................................8
WindowsDriverInstallationOverview.........................................................................................................................8
ConfiguringtheCountryWhereModemisUsed.........................................................................................................23
Chapter3OperatingtheMo
dem.................................................................................................................... 24
FrontPanel.................................................................................................................................................................24
ConnectingtotheInternet.........................................................................................................................................24
Chapter4Re
motelyConfiguringModems...................................................................................................... 26
RemoteConfigurationOverview............................................................................................................................... ..26
SettingUpModemsforRemoteConfiguration............................................................................................................26
Chapter5Tro
ubleshooting.............................................................................................................................28
NoneoftheIndicatorsLight.......................................................................................................................................28
ModemDoesNotRespondtoCommands...................................................................................................................28
ModemDialsButCannotConnect..............................................................................................................................28
ModemDisconnectsWhileOnline..............................................................................................................................29
ModemCannotConnectWhenAnswering..................................................................................................................30
ModemDoesn’tWorkwithCallerID...........................................................................................................................30
FaxandDataSoftwareCan’tRunattheSameTime.................................................................................................... 30
AppendixARegul
atoryCompliance................................................................................................................31
FCCPart68Telecom...................................................................................................................................................31
FCCPart15.................................................................................................................................................................32
CanadianLimitationsNotice............................................................................................................................... ........32
IndustryCanada.........................................................................................................................................................33
InternationalModemRestrictions..............................................................................................................................33
EMC,Safety,andR&TTEDirective...............................................................................................................................33
ThailandApproval......................................................................................................................................................33
Contents
4 MultiTechSystems,Inc.MT9234ZBAUSBUserGuide
SouthAfricanNotice..................................................................................................................................................33
AppendixBWasteElec
tricalandElectronicEquipm ent...................................................................................34
AppendixCCROHSHT/
TSSubstanceConcentration......................................................................................35
AppendixDInstallingwi
thLinux.....................................................................................................................36
InstallingtheModemonComputersRunningtheLinux2.4Kernel..............................................................................36
InstallingtheModemonComputersUsingtheLinux2.6Kernel..................................................................................41
InstallingtheModemonComputersUsingtheLinux2.6.20Kernel............................................................................. 45
AppendixEASCIIConversion..........................................................................................................................47
ASCIIConversionChart...............................................................................................................................................47
Index.................................................................................................................................................................48
MultiTechSystems,Inc.MT9234ZBAUSBUserGuide 5
Chapter 1 – Product Overview and
Specifications
CongratulationsonyourpurchaseoftheMultiModemZBAUSBmodem.YourMultiModemproductdata/fax
modemsupportsremoteconfigurationanddialupconnections.ItoffersV.34/33.6KfaxandErrorCorrection
Modethatreducesfaxtransmissiontimebymorethanhalfwhencomparedtotraditionalfaxmodems.In
addition,theyaregloballyapprovedforuseinma
nycountriesaroundtheworld.Thismeansonemodelcanship
virtuallyanywhere.
Thismanualhelpsyouinstall,configure,test,anduseyourmodem.
CheckMultiTech’swebsiteforcurrentversionsofproductdocumentation.
FeaturesOverview
Yourmodemincludesthefollowingfeatures:
V.92/56Kdownloadspeedsand48KuploadspeedswhenconnectingwithV.92 servers
V.44compressionimprovesdatathroughputrates
Class1.0andClass2.1faxingatspeedstoV.34/33.6Kbps(SuperG3)
ErrorCorrectionMode(ECM)providesfastandreliablefaxtransmissions
WindowsPlugandPlayoperation
Linuxcompatible
U.S.CallerIDreporting
Remoteconfigurationforcentralizedsetupandcontrol
Globallyapprovedmodelsforuseinmanycountriesworldwide
Smallfootprintandstackabledesign
Selfresettinglightningprotection
Flashmemoryforeasyupdates
USBcableincluded
Twoyearwarranty
UniversalSerialBus(USB)
UniversalSerialBus(USB),definedbyaconsortiumofindustryleaders,permitsconnectionofmultiplelowspeed
andmediumspeedcomputerperipheraldevicessuchastelephones,modems,printers,keyboards,mice,and
scanners;allfromasinglepersonalcomputerport.Thespecification,basedonanopenarchitectureisquickly
becomingastandardfe
atureinnewdesktopandnotebookcomputers.
Chapter1–ProductOverviewandSpecifications
6 MultiTechSystems,Inc.MT9234ZBAUSBUserGuide
PackageContents
TheMultiModemUSBpackagecontains:
AMultiModemdata/faxmodem
Asetoffourselfadhesiveplasticfeet
OneUSBcable
Onemodulartelephonecable
ATCommandsInfo
TheATcommandsarepublishedinaseparateReferenceGuide.DownloadthisguidefromtheMultiTechwebsite.
TechnicalSpecifications
YourMultiModemZBAUSBmodemhasthefollowingspecifications:
TradeName MultiModem®ZBA
ModelNumber MT9234ZBAUSB
ClienttoServerDataRates Upto50KbpswhenaccessingaV.92server(actualspeeddependsonservercapabilitiesand
lineconditions);otherwise,thesameasclienttoclientdatalines.
ClienttoClientDataRates 33600,31200,28800,26400,24000,21600,19200,16800,14
400,12000,9600,7200,4800,
2400,1200,0300bps
FaxDataRates 33600,31200,28800,26400,24000,21600,19200,16800,14400,12000,9600,7200,4800,
2400,1200,0300bps
DataFormat Serial,binary,asynchronous
ModemCompatibility ITUTV.92,V.90,V.34enhanced,V.34,V.34bis,V.32,V.32bis,V.22;Bell212Aand10
3;ITUT
V.21,V.42,V.42bis,V.44
FaxCompatibility ITUT“Super”Group3,Class1.0,2.0,2.1,T.4,T.30,V.21,V.27ter,V.29,V.34,V.17;TIA/EIA
578Class1,2,TR29.2
ErrorCorrection ITUTV.42
DataCompression ITUTV.44(4:1throughput),V.42bis(4:1throughput),MNP5(2:1throughput)
FlowControl XO
N/XOFF(software),RTS/CTS(hardware)
IntelligentFeatures Plugandplay;fullyATcommandcompatible;autodial,redial,repeatdial;pulseortonedial;
dialpauses;autoanswer;callerID;EIAextendedautomode;adaptivelineprobing;automatic
symbolandcarrierfrequencyduringstartup,retrain,andraterenegotiation;DTMFdetection;
callstatusdisplay,au
toparityanddatarateselections;keyboardcontrolledmodemoptions;
nonvolatilememory;onscreendisplaysformodemoptionparameters;commandlinesofup
to40characterseach;remoteconfiguration
CommandBuffer 40characters
TransmitLevel 12dBm(Euro/NAM)
variesbycountry/regionsetting
LightningProtection FCCPart68A/Bsurge
FrequencyStability ±0.01%
ReceiverSensitivity 43dBmunderworstcaseconditions
AGCDynamicRange 43dB
Connectors USBconnector;twoRJ11 phonejacks
Cables OneRJ11phonecable
OneUSBcable
Note:Anycablesconnectedtothecomputershouldbeshieldedtoreduceinterference.
Diagnosti
cs Poweronselftest,localanalogloop,localdigitalloop,remotedigitalloop.
Environmental Temperaturerange‐40°
50°C(32°
120°F);humidityrange20
90%(noncondensing)
Dimensions 10.9cmwidex14.5cmlongx2.5cmhigh(4.3”x5.7”x1.10”)
Weight 227g(8oz)
LimitedWarranty 2year
MultiTechSystems,Inc.MT9234ZBAUSBUserGuide 7
Chapter 2 – Installing the Modem
ThischapterdescribeshowtosetupMultiModemZBAUSBmodems.
SafetyWarningTelecom
UsethisproductonlywithULandcULlistedcomputers.
Toreducetheriskoffire,useonly26AWG(.41mm)orlargertelephonewiring.
Neverinstalltelephonewiringduringalightningstorm.
Neverinstallatelephonejackinwetlocationsunlessthejackisspecificallydesignedforwetlocations.
Nevertouchuninsulatedtelephonewir esorterminalsunlessthetelephoneline has beendisconnectedatthe
networkinterface.
Usecautionwheninstalling ormodifyingtelephonelines.
Avoidusingatelephoneduringanelectricalstorm.Thereisariskofelectricalshockfromlightning.
Donotuseatelephoneinthevicinityofagasleak.
Thisproductmustbedisconnectedfromthetelephonenetworkinterfacewhenservicing.
ConnectingtheModemtotheComputer
Placingthemodeminaconvenientlocation,connectittoyourcomputer’sUSBport,tothetelephoneline,and,
optionally,toyourtelephone.
ConnectingtheUSBCable
PlugoneendoftheUSBcableintotheUSBconnectoronthemodem,andtheotherendintoaUSBport
connectoronyourcomputer.
Chapter2InstallingtheModem
8 MultiTechSystems,Inc.MT9234ZBAUSBUserGuide
ConnectingthePhoneLine
Plugoneendofthephonecableintothemodem’sLINEjackandtheotherendintoaphonelinewalljack.
Note:TheLINEjackisnotinterchangeablewiththePHONEjack.DonotplugthephoneintotheLINEjackorthe
linecableintothePHONEjack.
Note:TheFe
deralCommunicationsCommission(FCC),andIndustryCanadaimposecertainrestrictionson
equipmentconnectedtopublictelephonesystems.SeeAppendixAformoreinformation.
ConnectingaTelephone
Forvoiceonlycalls,youcanoptionallyplugatelephoneintothemodem’sPHONEjack.
InstallingtheModemDriver
InstallationOverview
Compatibility:ThisMultiModemiscompatiblewithWindowsOperatingSystemsVista/XP/2003/2008andLinux.
WindowsDrivers:TheMultiModemproductdrivermustbeinstalledinyourcomputer’sprogramdirectory.You
candownloadtheWindowsdriversfromtheMultiTechwebsite.Acompletesetofdriversforeachoperating
systemisorganizedintoVistaandXPwithei
ther32bitor64bitprocessor.Mostusersselecteitherthe32bit
Vistaor32bitXPdrivers(Windows2003alsousetheXPdrivers).Serveruserscanselecteither32bitor64bit
dependingontheirapplication.Forserveruserstodeterminewhethertheyhavea32bitor64bitoperating
system,gotoStartIAllProgramsIAccessoriesISyste
mToolsIComputerandclickontheSystemProperties
button.UnderSystemyouseeSystemType:64bitOperatingSystem.
LinuxDrivers:YoucanalsousetheMultiTechwebsitetodownloadLinuxOper
atingSystemdrivers.Refertothe
Readmefile(alsointheLinuxdire ctory)forthecorrectdriverfileandinstallationguideforyour
distribution/versionofLinux.
WindowsDriverInstallationOverview
ThissectiondescribeshowtwoinstallwizardsguideyouthroughthesoftwareInstallation.
ThefirstwizardinstallstheTUSB3410SerialPort.
Thesecondwizardinstallsthemodemdriver.
InstallingtheModemDriverinWindowsVista
BeforeYouBegin
1. EnsureyouhavedownloadedthemodemdriverfromtheMultiTechwebsite.
2. Powerupyourcomputer.
3. Ifyouhavenotalreadydoneso,connectthemodem’sUSBcabletoaUSBportonthecomputerandconnect
thephonelinebetweenthemodemandatelephonewalljack.
4. Windowsdetectsthatthenewmodemispresent.
Chapter2InstallingtheModem
MultiTechSystems,Inc.MT9234ZBAUSBUserGuide 9
InstallingtheDriverfortheTUSB3410SerialPort
1. TheFoundNewHardwarewizardpanelappears,indicatingthatWindowsneedstoinstalldriversoftwarefor
yourTUSB3410SerialPort.
ClickonLocateandinstalldriversoftware(recommended).Windowsguidesyouthroughtheprocessof
installingdriversoftwareforyourdevice.
2. Thenextpaneappears.SelectIdon’thavethedisc.Showmeotheroptions.Windowsmaypromptyouto
searchonline,butthisisnotnecessary.
Chapter2InstallingtheModem
10 MultiTechSystems,Inc.MT9234ZBAUSBUserGuide
3. Inthenextpane,clickBrowsemycomputerfordriversoftware(advanced).
4. AttheBrowsefordriversoftwareonyourcomputerwizard,clickBrowse.
Chapter2InstallingtheModem
MultiTechSystems,Inc.MT9234ZBAUSBUserGuide 11
5. Inthedialogboxthatappears,navigatetotheareawhereyoustoredthedriversyoudownloadedfromthe
MultiTechwebsite.ClickOK.ThenclickNext.
6. TheWouldyouliketoinstallthisdevicesoftware?paneappears.ClickInstall.
7. TheInstallingdriversoftware…paneappears,showingtheinstallation’sprogress.
Chapter2InstallingtheModem
12 MultiTechSystems,Inc.MT9234ZBAUSBUserGuide
8. Awizardpaneappearstotellyouthatthesoftwareisnowsuccessfullyinstalled.ClickClose.
InstallingtheModemDriver
Toinstallthemodemdriver:
1. TheFoundNewHardwarewizardopens.
SelectIdon’thavethedisc.Showmeotheroptions.ClickNext.
Chapter2InstallingtheModem
MultiTechSystems,Inc.MT9234ZBAUSBUserGuide 13
2. Inthenextpanethatappears,clickInstall.
3. Thesoftwareforthisdevicehasbeensuccessfullyinstalledpaneappears.
4. ClickClose.Driverinstallationiscomplete.
Afterinstallationiscomplete,testtheoperationofyournewMultiModemproductbyregisteringit.Todoso,go
tothefollowingwebsiteandfollowtheonlineinstructions:
http://www.multitech.com/register
Chapter2InstallingtheModem
14 MultiTechSystems,Inc.MT9234ZBAUSBUserGuide
InstallingtheModemDriverinWindowsServer2008,XP,2003
ThisinstallationassumesaWindowsServer2008,XP,or2003operatingsystem.
InstallingtheSerialPort
1. ConnecttheUSBcablebetweentheMultiModemandthePC.
2. Theoperatingsystemstartsawizardthatstepsyouthroughtheinstallation.Fromthispane,selectYes,this
timeonly.ClickNext.
3. TheFoundNewHardwareWizardpaneopens.
SelectInstallfromalistorspecificlocation(Advanced).ClickNext.
Chapter2InstallingtheModem
MultiTechSystems,Inc.MT9234ZBAUSBUserGuide 15
4. ThePleasechooseyoursearchandinstallationoptionsappears.SelecttheSearchforthebestdriverinthese
locationsradiobutton.
ClickBrowse.
5. BrowsetotheareawhereyouplacedthedriversthatyoudownloadedfromtheMultiTechwebsite.Click
Next.
Chapter2InstallingtheModem
16 MultiTechSystems,Inc.MT9234ZBAUSBUserGuide
6. Thepane,PleasewaitwhilethewizardsearchesfortheMT9234ZBAUSBMultiModem,appears.
7. Thepane,Pleaseselectthebestmatchforyourhardwarefromthelistbelow,cansometimesappear.Ifit
doesselect,SelectMT9234ZBAUSBMultiModem.
Chapter2InstallingtheModem
MultiTechSystems,Inc.MT9234ZBAUSBUserGuide 17
8. AWindowsLogoTestingdialogboxappears.ClickContinueAnyway.
9. Aprogresspaneappears,toindicatethattheinstallationistakingplace.
Chapter2InstallingtheModem
18 MultiTechSystems,Inc.MT9234ZBAUSBUserGuide
AttheCompletingtheFoundNewHardwareWizardpane,clickFinish.
InstallationoftheSerialPortiscomplete.
InstallingtheModemDriver
Toinstallthemodemdriver:
1. TheWelcometotheFoundNewHardw a reWizardpaneCanWindowsconne cttoWindowsupdateto
searchforsoftwareappears.SelectYes,thistimeonly.ThenclickNext.
Chapter2InstallingtheModem
MultiTechSystems,Inc.MT9234ZBAUSBUserGuide 19
2. Inthenextwizardpane,clickInstallfromalistorspecificlocation(Advanced).ThenclickNext.
3. ThePleasechooseyoursearchandinstallationoptionspaneappears.
SelecttheradiobuttonSearchforthebestdriverintheselocationsandthenselectIncludethislocationin
thesearch:.
Chapter2InstallingtheModem
20 MultiTechSystems,Inc.MT9234ZBAUSBUserGuide
4. ClickBrowsethennavigatetotheareawhereyouplacedthedriverfilesthatyoudownloadedfromtheMulti
Techwebsite.ClickOK.
5. ThePleasewaitwhilethewizardsearchesfortheMT9234ZBAUSBpaneappears.
6. Insomecases,thefollowingwizardpanecanappea r.Ifso,selectthedesireddriver.
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Multitech MT9234ZBA-USB User manual

Category
Modems
Type
User manual
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