Proximus Forum 5030 User manual

Category
IP phones
Type
User manual

This manual is also suitable for

Forum 500
Forum 5000
Forum IPhone 5010
Forum IPhone 5020
Forum IPhone 5030
User Guide
Welco m e to Proximus
Thank you very much for choosing this Proximus product. Our product meets
the strictest requirements with regard to design and quality.
Forum IPhone 5010, 5020, 5030
This User Guide will show you how to use your Forum IPhone 5010,
Forum
IPhone 5020 or Forum IPhone 5030 and answer all your major
questions. If you need further support or information, please consult your
system administrator or your Proximus dealer.
Internet:
www.proximus.be/pabx
Forum 5000 and Forum™ 500
This user guide applies to the Forum™ 5000 and Forum™ 500 product
families.
The Forum™ 500 product family comprises the Forum™ 523/524,
Forum
525/526 and Forum™ 550/560 communications systems.
The Forum™ 5000 product family comprises the Forum™ 5500,
Forum
5004, Forum™ 5008 and Forum™ 5012 communications
systems.
If individual features differ on the systems, a reference is made in this user
guide.
We hope you enjoy using your Forum IPhone.
1
Contents
Forum IPhone 5010/5020/5030
SIP System Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Installing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting a Handset or Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Headset (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Desk Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Inserting the Key Card for Labelling the Keys . . . . . . . . . . . . . . . . . . . 16
Forum IPhone 5010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Forum IPhone 5020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Direct or Shared Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Direct Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Shared Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting to Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Inline Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . .21
Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Connecting the Expansion Module to Your Phone. . . . . . . . . . . . . . . . . . . 25
Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2
Inserting the Key Card (Forum 500(0) Keypad Paper
FIP 5020/5030) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Attaching Multiple Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Installing the Detachable Magnetic Keyboard . . . . . . . . . .33
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Option A – Magnet-Only Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Option B – Reinforced Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Wall Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Direct Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Telco Wall Plate Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dismounting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Configuration and Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Loudspeaker Key, Loudspeaker/Headset Key . . . . . . . . . . . . . . . . . . . . . . . 61
Mute Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Volume Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Caller List Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Hold Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
R-Key, Enquiry-Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Goodbye Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
3
Navigation Keys/Select Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Options Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
The Locking of the Telephone Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Display Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Display Language, Date and Time Display . . . . . . . . . . . . . . . . . . . . . . . . . 66
Display Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Options List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Entering Text and Numerals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Using Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Using a Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Code-number Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuration on the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Internet Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Notes and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configuring the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Settings on the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Local Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Listening to Ring Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Setting the Headset Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Setting the Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Setting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Administration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Retrieving Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Restarting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Restoring Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Picture ID Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
SIP System Telephone Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
4
Programming Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Brief Description of Programmable Feature Keys . . . . . . . . . . . . . . . . . . .87
Stacking or Linking Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Special Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Busy Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Status Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Destination keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Direct-call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Telephoning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
General Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Assignment of Internal and External Call Numbers . . . . . . . . . . . . . . . . .95
Blocked/Unblocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Transmission of Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Call for a Virtual Number (TeleSecretary). . . . . . . . . . . . . . . . . . . . . . . . . . .97
Calls in the Call Waiting Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Accepting a Call During Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . . .98
Automatic Dialling for a Different Terminal . . . . . . . . . . . . . . . . . . . . . . . . .98
Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
VoIP / SIP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Status Menu Before and During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Status Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
“Selection” Status Menu in the Idle State . . . . . . . . . . . . . . . . . . . . . . . . . 102
“Conversation” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
“Calling...” Status Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
“Busy” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
“Call waiting” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
“Call” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
“Subscr (Subscriber) on hold” Status Menu . . . . . . . . . . . . . . . . . . . . . . . 106
“Conference” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
5
Making External/Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Establishing a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Manual or Automatic Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Making an External Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Making an Internal Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Using Destination Keys to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Call Waiting with an Internal Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Using Routes to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Busy Display for Bundles (Trunk Groups) and Routes . . . . . . . . . . . . . . 112
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Normal Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
VIP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Automatic Call Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Calls During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Enquiry, Toggling, Transfer and Conference . . . . . . . . . . . . . . . . . . . . 117
Enquiry/Toggling with the R-key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Enquiry/Toggling Using Another Trunk Key . . . . . . . . . . . . . . . . . . . . . . . 118
Enquiry/Toggling Using the Navigation Key (Forum IPhone 5030) . 119
Transferring to Another Internal/External Subscriber. . . . . . . . . . . . . . 119
IInternal/External Three-Party Conference . . . . . . . . . . . . . . . . . . . . . . . 121
Special Calls/Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Baby Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Leaving and Answering a Call-back Request . . . . . . . . . . . . . . . . . . . . . . 124
Voicebox Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Announcements (with and without Intercom) . . . . . . . . . . . . . . . . . . . . . 126
Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Connections with Booking Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Doorbell, Door Opener. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Entrance Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Substitution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Calling via Direct-call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Using Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
6
Using Busy Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Using the Busy Key “Call Number” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Using the Busy Key “Device” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Making Calls from the Telephone Book . . . . . . . . . . . . . . . . . . . . . . . 139
Speed-Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Menus at Your SIP System Telephone . . . . . . . . . . . . . . . . .141
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
“Calls” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
“Call forwarding” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
“Messages” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
“Phone settings” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
“Protection” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
“Connections” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
“Phone book” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
“Applications” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
“Central settings” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
“Options List” Menu Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Forum IPhone 5010/5020/5030 SIP System Telephones 7
Forum IPhone
5010/5020/5030
SIP System Telephones
The Forum IPhone 50x0 telephones are Voice over IP (VoIP) telephones in
accordance with the internationally standardised SIP standard (Session
Initiation Protocol). They are operated as
SIP system telephones when
connected to the Forum
500 / Forum 5000 communications system and
allow you a comforable use of the communications system’s features.
The Aastra Forum IPhone 50x0 product family consists of the telephones:
Forum IPhone 5010
Forum IPhone 5020
Forum IPhone 5030
The models differ primarily regarding the display size and number of
programmable keys (feature keys). These keys are configured using the
Forum
500 / Forum 5000 communications system and offer access to
individually configurable system functions such as e.g. configuring call
forwarding, executing speed dialling, displaying a busy lamp field or accessing
the phone book of Forum
500 / Forum 5000 communications system.
The Forum IPhone 50x0 SIP system telephones have a sleek and modern
industrial design with remarkable HD wideband audio and an enhanced
speakerphone and superior audio processing to achieve richer and clearer
hands free conversations. In addition, all models feature a highly compact
desktop footprint and cutting-edge eco-friendly features. The telephone
models offer a range of phones with a breadth of features such as color
graphical displays, GigE Ethernet ports and DHSG/EHS headset support, as
well as an extensive array of accessories including; expansion modules,
detachable keyboard and wall mount.
8 Forum IPhone 5010/5020/5030 SIP System Telephones
Models of the Forum IPhone 50x0 product family
Forum IPhone 5010
2.75" 128x48 pixel graphical
display
Up to 2 lines with dedicated trunk
keys
Wideband handset and speaker-
phone
2 dual 10/100 BaseT Ethernet
ports with hardware based switch
3 programmable keys
Compact footprint
Forum IPhone 5020
3.4" 128x48 pixel graphical backlit
display
2 dedicated trunk keys with LED,
further trunk keys can be
programmed
Wideband handset and speaker-
phone
2 dual GigE Ethernet Ports
DHSG/EHS headset and
Expansion Module support
8 Programmable keys with LEDs
About this Manual
Forum IPhone 5010/5020/5030 SIP System Telephones 9
About this Manual
This manual describes how to use the Forum IPhone 5010/5020/5030 SIP
system telephones which are connected to a Forum
500 / Forum 5000
communications system.
Additional documentation
Please also make use of the other documentation which was provided with
the parts of your communications system. This documentation is located on
the Forum
500 / Forum 5000 product CD.
You need authorisation
Most of the features mentioned in this user guide are only available to you if
you have the appropriate authorisation. This will be set up by your system
administrator when configuring the user groups of the communications
system. If you are unable to use a particular feature or have any questions,
consult your system administrator.
Forum IPhone 5030
Large color 4.3" 480x270 pixel
LCD display
2 dedicated trunk keys with LED,
further trunk keys can be
programmed
Magnetic Keyboard Interface
2 GigE Ethernet Ports
DHSG/EHS headset support/
Expansion module support
12 programmable Topsoftkeys
with LED’s that can be customized
to access up to a total of
22 functions
5 programmable Softkeys without
LED’s (context-sensitive) that can
be customized to access up to a
total of 20 functions
Using Your Telephone
10 Forum IPhone 5010/5020/5030 SIP System Telephones
Using Your Telephone
Safety Precautions
WARNING! Do not open the telephone or the connected accessories, as
this could lead to you touching live parts.
Note: Repairs must only be carried out by authorised Proximus service
personnel.
Keep fluids and chemicals away from the telephone and its accessories.
Please note:If required, only use the AC adapter plug 87-00012AAA-A (sold
separately) to connect the telephone to a power source.
Do not use AC adapter plugs that show visible damage (e. g. cracks in the
housing).
Connected headsets must conform with the standard DIN EN 60 950-1,
Point 6.2 (“Safety of information technology equipment including elec
-
trical business equipment”).
Please contact your customer consultant if you require further information
about the connectable headsets, adapters and adapter cables.
Use a shielded CAT-5 Ethernet cable (STP cable, Shielded Twisted Pair
cable) to connect the SIP system telephones to a Local Area Network
(LAN).
The phone must be connected only to indoor routed PoE or Ethernet
wiring.
Make sure that no one can trip over the telephone cables.
Installation Site
Only operate the SIP system telephones indoors. The ambient temperature
must not exceed 40° C (104° F).
Do not install the telephone or its accessories
near water, moisture or in damp locations;
near sources of heat or in direct sunlight;
Using Your Telephone
Forum IPhone 5010/5020/5030 SIP System Telephones 11
in unventilated rooms;
near devices that generate strong magnetic fields, electrical devices, fluo-
rescent lamps, computers, radios or television sets;
in dusty places or places subjected to vibrations, shocks or extreme
temperature fluctuations.
Place the telephones on a non-slip surface. The surface finish of your
furniture may affect the telephone’s pedestals, softening them and causing
them to leave undesirable marks on your furniture.
Cleaning
Simply wipe your telephone and connected expansion modules with an
antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent.
Scope of Delivery
12 Installing the Telephone
Installing the Telephone
Scope of Delivery
When you unpack your phone, you should ensure that you have all of the
following items. If any part is missing, contact the supplier of your phone.
Note: Additional accessories are available for your phone (not
included, see also the chapter
Accessories on page 167).
Telephone Handset Handset Cord
Two-Angle Stand Key Cards and Plastic
Cover
(Forum IPhone 5010 /
Forum IPhone 5020)
Regulatory /
Safety Insert
Connecting a Handset or Headset
Installing the Telephone 13
Connecting a Handset or Headset
Handset
Turn the phone over and locate the handset jack marked with the symbol.
Insert one end of handset cord into the jack until it clicks into place. Then route
the handset cord through the groove (see illustration
Jacks on the back of the
phone on page 13). Attach the handset to the other end of the handset cord.
Jacks on the back of the phone
Headset (optional)
The SIP system telephones offer the possibility to connect a headset
(Exception: Forum
IPhone 5010).
Turn the phone over and locate the headset jack marked with the symbol. If
you have a headset with an RJ9/RJ22 4-pin connector, insert the headset
cord into the jack until it clicks into place. Then route the headset cord through
the groove (see illustration
Pull to remove headset jack adaptor on page 13).
If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector,
remove the plastic headset jack adapter and then insert the cord into the jack
until it clicks into place.
Pull to remove headset jack adaptor
Desk Installation
14 Installing the Telephone
Please note:The headset port is for headset use only. Plugging any other
devices into this port may cause damage to the phone and will
void your warranty.
Desk Installation
For desk installation of the SIP system telephones Forum IPhone 5010 /
5020
/5030 a reversible stand is included that attaches to the back of the
phone above the various ports. Two viewing angles (35° low angle and 55°
high angle) are available allowing users to personalize their phone viewing
preference.
1. Locate the stand insertion area on the back of the phone (above the
various ports).
2. Carefully insert the stand into the insertion area and slide the stand
towards the right until it snaps in place.
Note: The orientation of the stand determines the viewing angle. If the
bottom of the stand is installed facing the top of the phone the
viewing angle will be 35°. If the bottom of the stand is installed
facing the bottom of the phone the viewing angle will be 55°.
Desk Installation
Installing the Telephone 15
35°
55°
Inserting the Key Card for Labelling the Keys
16 Installing the Telephone
Inserting the Key Card for Labelling
the Keys
The key card provided is for labelling the programmable keys on the SIP
system telephones Forum
IPhone 5010 and Forum IPhone 5020.
You can label the paper key card manually or print it via the web console of
the Forum
500 / Forum 5000 communications system (in the Configurator,
Te l e p h o n y > Devices > System phones menu). For further information
please refer to the online help topic entitled “Printing Label Strips”.
Forum IPhone 5010
The optional key card contains label identification spaces for the
3
programmable keys.
1. Remove the key card plate from the front panel.
A: Key card plate
B: Key card plate removed
2. Insert the paper key card into the programmable key card slot on the front
panel of the telephone using the indentation of the plastic for alignment.
Inserting the Key Card for Labelling the Keys
Installing the Telephone 17
3. Place the plastic cover over the paper key card ensuring the plastic cover
tabs are inserted into their respective slots.
A: Tab insertion slots
B: Plastic cover tabs
4. Press the plastic cover down firmly to even out and secure the plastic
cover to the phone.
Forum IPhone 5020
The key card contains label identification spaces for the 8 programmable keys.
1. Insert the paper key card into the programmable key card slot on the front
panel of the telephone using the indentation of the plastic for alignment.
A: Paper key card
Connecting to the Network
18 Installing the Telephone
2. Place the plastic cover over the paper key card ensuring the plastic cover
tabs are inserted into their respective slots.
A: Tab insertion slots
B: Plastic cover tabs
3. Press the plastic cover down firmly to even out and secure the plastic
cover to the phone.
Connecting to the Network
A SIP system telephone Forum IPhone 5010 / 5020 /5030 can be set up to
share a network connection with another network device. Power can be
provided by the power adapter (sold separately), by an 802.3af compliant
network power source, or with a PoE inline power injector.
Notes
1. The SIP system telephones are is designed for indoor use only and for
ambient temperatures at or below 40° C (104° F).
2. The phones must be connected only to indoor routed PoE or Ethernet
wiring.
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Proximus Forum 5030 User manual

Category
IP phones
Type
User manual
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