Lenovo ThinkPad Helix User manual

HardwareMaintenanceManual

ThinkPadHelixandEnhancedKeyboardDockforThinkPadHelix

Note:Beforeusingthismanualtoservicetheproductitsupports,besuretoreadthegeneralinformation

underChapter10“Notices”onpage75.

SecondEdition(April2013)

©CopyrightLenovo2013.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration

“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Aboutthismanual...........iii

Chapter1.Safetyinformation.....1

Generalsafety...............1

Electricalsafety..............1

Safetyinspectionguide...........3

Handlingdevicesthataresensitivetoelectrostatic

discharge.................3

Groundingrequirements...........4

Safetynotices(multilingualtranslations).....4

Chapter2.Importantservice

information..............19

StrategyforreplacingFRUs.........19

Importantnoticeforreplacingasystem

board................19

StrategyforreplacingFRUsforCTO,CMV,and

GAV...................20

Productdenition............20

FRUidenticationforCTO,CMV,andGAV

products...............20

Chapter3.Generalcheckout.....23

Whattodorst..............23

Checkoutguide..............24

Powersystemcheckout...........26

Checkingthetabletbuilt-inbattery.....26

Checkingthekeyboarddockbuilt-inbattery.26

Checkingthebackupbattery.......27

Checkingtheacpoweradapter......27

Chapter4.Relatedservice

information..............29

Restoringthefactorycontentsbyusingthe

productRecoveryDiscSet..........29

UsingtheWindowsrecoveryprogramsonthe

Windows8operatingsystem.........30

Passwords................32

Power-onpassword...........32

Harddiskpassword...........33

Supervisorpassword..........34

Symptom-to-FRUindex...........34

Numericerrorcodes..........35

Intermittentproblems..........36

Undeterminedproblems.........36

Chapter5.Statusindicator......37

Chapter6.Functionkeys.......39

Chapter7.Locations.........41

Locatingtabletcontrols,connectors,and

indicators.................41

Tabletlayout..............41

Keyboarddocklayout..........42

LocatingFRUsandCRUs..........43

TabletFRUs..............44

KeyboarddockFRUs..........45

Miscellaneouskitsandotherparts.....46

LookingupFRUinformation.........47

Chapter8.FRUreplacement

notices................49

Screwnotices...............49

Retainingserialnumbers,MTM,UUID,andAsset

ID....................50

Chapter9.Removingorreplacinga

FRU..................51

Generalguidelines.............51

BeforeservicingThinkPadHelixandEnhanced

KeyboardDockforThinkPadHelix.......52

Disablingthebuilt-inbatteries.......52

RemovingtheSIMcard.........52

RemovingtheTabletDigitizerPen.....53

1010LCDassembly............53

1020Cameraassembly...........54

1030T abletbuilt-inbattery..........54

1040Bluetoothcardandcable........55

1050Systemboardassembly,cameracable,tablet

I/Oboardpowercable,andSIMcardcable...56

1060T abletI/Oboard............58

1070Backupbattery............58

1080WirelessWANcard,wirelessLANcard,and

mSATAsolid-statedrive...........59

1090T abletthermalfanassembly.......61

1100DC-incableassemblyandtabletbasecover

assembly.................63

2010Keyboarddockbasecover.......66

2020Keyboarddockbuilt-inbattery......67

2030KeyboarddockI/Oboard........68

2040Dockandhingeassembly,dockconnectors

andcables,andthermalfanassembly.....69

Chapter10.Notices..........75

Electronicemissionnotices..........76

Trademarks................76

AppendixA.Abbreviationtable....77

©CopyrightLenovo2013

i

iiHardwareMaintenanceManual

Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad

®

products.

Machine

Machinetype(MT)

ThinkPadHelixandEnhancedKeyboardDockfor

ThinkPadHelix

3697,3698,3700,3701,and3702

Important:

•ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPadproducts.Use

thismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.

•BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safety

information”onpage1

andChapter2“Importantserviceinformation”onpage19.

©CopyrightLenovo2013

iii

ivHardwareMaintenanceManual

Chapter1.Safetyinformation

Thischapterpresentsfollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservicea

ThinkPadproduct.

•“Generalsafety”onpage1

•“Electricalsafety”onpage1

•“Safetyinspectionguide”onpage3

•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3

•“Groundingrequirements”onpage4

•“Safetynotices(multilingualtranslations)”onpage4

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Makesurethatyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe

musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthat

youthinkistooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,makesurethatotherservicetechniciansandthecustomersarenotin

ahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing

themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeopledonottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Makesurethatyour

sleevesarefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8

centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.

Attention:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using

solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice

thatiswornordefective.

•Reinstallotherpartsthatyouhaveremoved.

Electricalsafety

Observethefollowingruleswhenworkingonelectricalequipment.

Important:

©CopyrightLenovo2013

1

•Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial

thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.

•Manycustomershave,neartheirequipment,rubberoormatsthatcontainsmallconductivebersto

decreaseelectrostaticdischarges.Donotusethistypeofmattoprotectyourselffromelectricalshock.

•Findtheroomemergencypower-offswitch,disconnectingswitch,orelectricaloutlet.Ifanelectrical

accidentoccurs,youcanthenoperatetheswitchordisconnectthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:

–Performingamechanicalinspection

–Workingnearpowersupplies

–Removingorinstallingmainunits

•Beforeyoustarttoworkonthemachine,disconnectthepowercord.Ifyoucannotunplugit,poweroff

thewallboxthatsuppliespowertothemachine,andlockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:

–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Attention:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.

Attention:Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove

rule,youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metaloorstripsandmachineframes.

Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;Instructionsforthese

precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring

highvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,

nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis

conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating

placesinamachine:

–Powersupplyunits

–Pumps

–Motorgenerators

–Similarunitslistedabove

Thispracticeensurescorrectgroundingoftheunits.

•Ifanelectricalaccidentoccurs:

–Usecaution;donotbecomeavictimyourself.

–Switchoffpower.

–Sendanotherpersontogetmedicalaid.

2HardwareMaintenanceManual

Safetyinspectionguide

Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach

machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians

frominjury.Thisguideaddressesonlythoseitems.Youshouldusegoodjudgmenttoidentifypotential

safetyhazardsduetoattachmentofnon-ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand

whetheryoucancontinuewithoutrstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal

electricalshock)

•Explosivehazards,suchasadamagedCathoderaytube(CRT)faceorabulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning

ofeveryservicetask.Beginthecheckswiththepoweroffandthepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Turnoffthetablet.

3.Disconnectthepowersupplyofthebuilt-inbatterybypressingtheemergencyresetbuttoninsidethe

emergencyresetholeusingastraightenedpaperclip.

4.Disconnectthepowercord.

5.Checkthepowercordforthefollowing:

a.Makesurethatathird-wiregroundconnectorisingoodcondition.Useametertomeasurethe

third-wiregroundcontinuity,andmakesurethatthecontinuitybetweentheexternalgroundpinand

theframegroundis0.1ohmorless.

b.UseLenovoauthorizedpowercordonly.

c.Insulationisnotfrayedorworn.

6.RemovetheLCDmoduleassembly.

7.Checkforcrackedorbulgingbuilt-inbatteries.

8.Checkforanyobviousnon-ThinkPadalterations.Usegoodjudgmentastothesafetyofany

non-ThinkPadalterations.

9.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror

otherliquids,orsignsofreorsmokedamage.

10.Checkforworn,frayed,orpinchedcables.

11.Checkthatthebuilt-inbatteryfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingdevicesthataresensitivetoelectrostaticdischarge

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto

electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.

ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe

personhandlingthepartareallatthesamecharge.

Notes:

Chapter1.Safetyinformation3

1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.

2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeople.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen

youarewearingawriststrap.

•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen

handlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic

servicerequirement.

Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.

–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor

referencepoint.Y oucanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundgroundprongoftheacplug.

Groundingrequirements

ElectricalgroundingofThinkPadproductisrequiredforoperatorsafetyandcorrectsystemfunction.Proper

groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.

Safetynotices(multilingualtranslations)

Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•BrazilianPortuguese

•French

•German

•Hebrew

•Japanese

•Korean

•Spanish

•T raditionalChinese

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Lenovo ThinkPad Helix User manual

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