Lenovo 20E3 Hardware Maintenance Manual

Brand: Lenovo

Model: 20E3

Category: Tablets

Type: Hardware Maintenance Manual

This manual is also suitable for

ThinkPad10HardwareMaintenanceManual

MachineTypes:20E3and20E4

Contents

Aboutthismanual...........iii

Chapter1.Safetyinformation......1

Generalsafety................1

Electricalsafety...............1

Safetyinspectionguide............3

Handlingdevicesthataresensitivetoelectrostatic

discharge..................3

Groundingrequirements............4

Safetynotices(multilingualtranslations)......4

Chapter2.Importantservice

information..............19

StrategyforreplacingFRUs.........19

Importantnoticeforreplacingasystem

board................19

Howtouseerrormessage........20

StrategyforreplacingFRUsforCTO,specialbid

model,andstandardmodels.........20

Productdeﬁnition............20

FRUidentiﬁcation............20

Chapter3.Generalcheckout.....23

Whattodoﬁrst..............23

Checkoutguide..............24

LenovoSolutionCenter.........24

Quicktestprograms...........24

UEFIdiagnosticprogram.........24

Bootablediagnosticprograms.......25

Powersystemcheckout...........26

Checkingthebuilt-inbatteryandoperational

charging...............26

Checkingtheacpoweradapter......26

Chapter4.Relatedservice

information..............29

Windowsrecoveryprograms(Windows8.1)...29

Refreshingyourtablet..........29

Resettingyourtablettothefactorydefault

settings................29

Usingtheadvancedstartupoptions....30

RecoveringyouroperatingsystemifWindows

8.1failstostart.............30

Creatingandusingrecoverymedia.....30

Windowsrecoveryapps(Windows10).....31

Resettingyourcomputer.........31

Usingadvancedstartupoptions......32

Recoveringyouroperatingsystemifthe

Windows10operatingsystemfailstostart..32

CreatingandusingarecoveryUSBdrive..32

LenovofactoryrecoveryUSBkey.......33

Usingpasswords..............33

Symptom-to-FRUindex...........34

Numericerrorcodes..........35

Intermittentproblems..........35

Undeterminedproblems.........35

Chapter5.Locations.........37

Locatingtabletcontrols,connectors,and

indicators.................37

LocatingFRUsandCRUs..........38

MajorFRUs..............39

Miscellaneouskitsandotherparts.....40

LookingupFRUinformation.........41

Chapter6.FRUreplacement

notices................43

Screwnotices...............43

Retainingserialnumbers...........44

Chapter7.Removingorreplacinga

FRU..................45

Generalguidelines.............45

Beforeservicingthetablet..........46

1010Backcoverassembly..........48

1020Smartcardreader,smart-card-reader

supportcard,andsmart-card-readercable...52

1030Powerbuttonandvolume-controlbutton..53

1040LCDcable..............54

1050Built-inbattery............54

1060Rear-facingcameramodule.......55

1070Fingerprint-readermodule........56

1080NFCcard,NFCcable,andNFCantenna

assembly.................57

1090LEDcable..............58

1100Front-facingcameramoduleand

front-facing-camera-modulecable.......58

1110WirelessWANcard...........59

1120Dockingsupportcard..........60

1130

Micro-HDMI-connector/USB-connector/dc-in-connector

bracket.................61

1150Audio-connectorbracket........62

1160Speakers..............62

1180Wireless-WANantennaassembly.....63

1190Systemboard.............65

1200LCDmodule.............66

©CopyrightLenovo

AppendixA.Notices..........69

Electronicemissionnotices..........70

Trademarks................70

AppendixB.Abbreviationand

acronymtable.............71

iiThinkPad10HardwareMaintenanceManual

Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad

products.

Machine

Machinetype(MT)

ThinkPad1020E3and20E4

Important:

•ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPadproducts.Use

thismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.

•BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safety

information”onpage1andChapter2“Importantserviceinformation”onpage19.

©CopyrightLenovo

iii

Chapter1.Safetyinformation

Thischapterpresentsfollowingsafetyinformationthatyoumustbefamiliarwithbeforeyouservicea

ThinkPadtabletcomputer.

•“Generalsafety”onpage1

•“Electricalsafety”onpage1

•“Safetyinspectionguide”onpage3

•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3

•“Groundingrequirements”onpage4

•“Safetynotices(multilingualtranslations)”onpage4

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Makesurethatyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe

musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthat

youthinkistooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,makesurethatotherservicetechniciansandthecustomer'spersonnelare

notinahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing

themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Makesurethatyour

sleevesarefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8

centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.

Attention:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using

solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice

thatiswornordefective.

•Reinstallotherpartsthatyouhaveremoved.

Electricalsafety

Observethefollowingruleswhenworkingonelectricalequipment.

Important:

©CopyrightLenovo

•Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial

thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.

•Manycustomershave,neartheirequipment,rubberﬂoormatsthatcontainsmallconductiveﬁbersto

decreaseelectrostaticdischarges.Donotusethistypeofmattoprotectyourselffromelectricalshock.

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical

accidentoccurs,youcanthenoperatetheswitchordisconnectthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:

–Performingamechanicalinspection

–Workingnearpowersupplies

–Removingorinstallingmainunits

•Beforeyoustarttoworkonthemachine,disconnectthepowercord.Ifyoucannotunplugit,poweroff

thewallboxthatsuppliespowertothemachine,andlockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:

–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Attention:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.

Attention:Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove

rule,youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metalﬂoorstripsandmachineframes.

Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;Instructionsforthese

precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring

highvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistﬂoors,

nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereﬂectivesurfaceofaplasticdentalmirror.Thesurfaceis

conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating

placesinamachine:

–Powersupplyunits

–Pumps

–Motorgenerators

–Similarunitsaslistedabove

Thispracticeensurescorrectgroundingoftheunits.

•Ifanelectricalaccidentoccurs:

–Usecaution;donotbecomeavictimyourself.

–Switchoffpower.

–Sendanotherpersontogetmedicalaid.

2ThinkPad10HardwareMaintenanceManual

Safetyinspectionguide

Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach

machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians

frominjury.Thisguideaddressesonlythoseitems.Youshouldusegoodjudgmenttoidentifypotential

safetyhazardsduetoattachmentofnon-ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand

whetheryoucancontinuewithoutﬁrstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal

electricalshock)

•Explosivehazards,suchasadamagedCRTfaceorabulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning

ofeveryservicetask.Beginthecheckswiththepoweroffandthepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Turnoffthetablet.

3.Disablethebuilt-inbattery.See“Beforeservicingthetablet”onpage46.

4.Disconnectthepowercord.

5.Checkthepowercordforthefollowing:

a.Makesurethatathird-wiregroundconnectorisingoodcondition.Useametertomeasurethe

third-wiregroundcontinuity,andmakesurethatthecontinuitybetweentheexternalgroundpinand

theframegroundis0.1ohmorless.

b.Thepowercordisthetypespeciﬁedinthepartslist.

c.Insulationisnotfrayedorworn.

6.Removetheliquidcrystaldisplay(LCD)moduleassembly.

7.Checkforcrackedorbulgingbuilt-inbatteries.

8.Checkforanyobviousnon-ThinkPadalterations.Usegoodjudgmentastothesafetyofany

non-ThinkPadalterations.

9.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetalﬁlings,contamination,wateror

otherliquids,orsignsofﬁreorsmokedamage.

10.Checkforworn,frayed,orpinchedcables.

11.Checkthatthebuilt-inbatteryfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingdevicesthataresensitivetoelectrostaticdischarge

Anytabletpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto

electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.

ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe

personhandlingthepartareallatthesamecharge.

Notes:

1.Useproduct-speciﬁcESDprocedureswhentheyexceedtherequirementsnotedhere.

Chapter1.Safetyinformation3

2.MakesurethattheESDprotectivedevicesyouusehavebeencertiﬁed(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeople.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven

whenyouarewearingawriststrap.

•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen

handlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespeciﬁc

servicerequirement.

Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.

–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor

referencepoint.Youcanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundgroundprongoftheacplugonac-operatedtablets.

Groundingrequirements

Electricalgroundingofthetabletisrequiredforoperatorsafetyandcorrectsystemfunction.Proper

groundingoftheelectricaloutletcanbeveriﬁedbyacertiﬁedelectrician.

Safetynotices(multilingualtranslations)

Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•BrazilianPortuguese

•French

•German

•Hebrew

•Japanese

•Korean

•Spanish

•TraditionalChinese

DANGER

4ThinkPad10HardwareMaintenanceManual

DANGER

Chapter1.Safetyinformation5

DANGER

6ThinkPad10HardwareMaintenanceManual

Chapter2.Importantserviceinformation

Thischapterintroducesfollowingimportantserviceinformationthatappliestoallmachinetypessupported

bythismanual:

•“StrategyforreplacingFRUs”onpage19

–“Importantnoticeforreplacingasystemboard”onpage19

•“StrategyforreplacingFRUsforCTO,specialbidmodel,andstandardmodels”onpage20

–“Productdeﬁnition”onpage20

–“FRUidentiﬁcation”onpage20

Strategy for replacing FRUs

Before replacing parts:

Ensure that all software ﬁxes, drivers, and Uniﬁed Extensible Firmware Interface basic input/output system

(UEFI BIOS) downloads are installed before replacing any FRUs listed in this manual.

After a system board is replaced, ensure that the latest UEFI BIOS is loaded to the system board before

completing the service action.

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe

originalFRUbeforeyoucontinue.

•Sometabletshavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither

theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,

reinstallthatboard,andthenreplacetheotherone.

•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmaybethecauseoftheerror.

Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.

ReplaceonlytheFRUthatchangedthesymptoms.

Attention:Thesetupconﬁgurationonthetabletyouareservicingmayhavebeencustomized.Running

AutomaticConﬁgurationmayalterthesettings.Notethecurrentconﬁgurationsettings(usingtheView

Conﬁgurationoption);then,whenservicehasbeencompleted,verifythatthosesettingsremainineffect.

Importantnoticeforreplacingasystemboard

Attention:Whenhandlingasystemboard:

•Donotdropasystemboardorapplyanyexcessiveforcetoit.

©CopyrightLenovo

•Avoidroughhandlingofanykind.

•AvoidbendingasystemboardandhardpushingtopreventcrackingateachBallGridArray(BGA)chipset.

Howtouseerrormessage

Usetheerrorcodesdisplayedonthescreentodiagnosefailures.Ifmorethanoneerrorcodeisdisplayed,

beginthediagnosiswiththeﬁrsterrorcode.Whatevercausestheﬁrsterrorcodemayalsocausefalseerror

codes.Ifnoerrorcodeisdisplayed,seewhethertheerrorsymptomislistedintheSymptom-to-FRU

Indexforthetabletyouareservicing.

StrategyforreplacingFRUsforCTO,specialbidmodel,andstandard

models

ThistopicprovidesinformationaboutthemodeltypesandFRUidentiﬁcation.

Productdeﬁnition

Thistopicintroducesdifferentmodeltypesandhowtoidentifyeachtype.

DynamicConﬁgureToOrder(CTO)

ThismodelprovidestheabilityforacustomertoconﬁgureaLenovosolutionfromawebsite,andhavethis

conﬁgurationsenttofulﬁllment,whereitisbuiltandshippeddirectlytothecustomer.Themachinelabeland

eSupportwillloadtheseproductsasthe4-characterMT,4-charactermodeland2-charactercountrycode.

Themodelis“CTO1”andthedefaultcountrycodeis“WW”(example:20AACTO1WW).

Specialbidmodel

ThismodelisauniqueconﬁgurationthathasbeennegotiatedbetweenLenovoandthecustomer.A

uniquemachinetypeandmodel(MTM)consistsofa4-characterMT,a4-charactermodel,andanumeric

2-charactercountrycodeisprovidedtothecustomertoplaceorders(example:20AA000955).Thecountry

codeassignedisnumericanddoesnotdesignateaspeciﬁccountryorregion.Thecustommodelfactsheet

fortheMTMindicateswhichcountrythespecialbidMTMissetupfor.Specialbidofferingisnotgenerally

announced.

Standardmodel

Standardmodels(ﬁxedconﬁguration)areannouncedandofferedtoallcustomers.TheMTMportionofthe

machinelabelconsistsofa4-characterMT,a4-charactermodel,andanalphabetic2-charactercountry

code.Thecountrycodeassignedisalphabeticandrepresentsadesignatedcountryorregion(example:

20AA0009UK).

FRUidentiﬁcation

UseLenovoeSupporttoidentifymajorFRUs,FRUpartnumbers,andFRUdescriptionsforaproductat

anMT-serialnumberlevel.ExamplesofmajorFRUsareharddiskdrive,systemboard,andliquidcrystal

display(LCD).

ToidentifythemajorFRUsforaproduct,dothefollowing:

1. Type the Machine Type and Serial Number in the corresponding fields.

2. Tap Submit.

eSupportalsocanbeusedtoviewthegeneralFRUlistforaproduct.TheFRUlistisagenerallistof

componentsanddoesnotcontainspeciﬁcmodelinformation.

20ThinkPad10HardwareMaintenanceManual

TogetthegeneralFRUlistforaproduct,dothefollowing:

1. Follow the instructions on the screen to select a

product.

2. Tap the Product & Parts tab.

3. Select System Service Parts to view a general FRU list.

Chapter2.Importantserviceinformation21

Chapter3.Generalcheckout

Thischapterintroducesfollowinginformation:

•“Whattodoﬁrst”onpage23

•“Checkoutguide”onpage24

•“Powersystemcheckout”onpage26

Beforeyougotothecheckoutguide,besuretoreadthefollowingimportantnotes.

Important:

•Onlycertiﬁedtrainedpersonnelshouldservicethetablet.

•BeforereplacinganyFRU,readtheentirepageonremovingandreplacingFRUs.

•WhenyoureplaceFRUs,usenewnylon-coatedscrews.

•Beextremelycarefulduringsuchwriteoperationsascopying,saving,orformatting.

•ReplaceaFRUonlywithanotherFRUofthecorrectmodel.WhenyoureplaceaFRU,ensurethatthe

modelofthemachineandtheFRUpartnumberarecorrectbyreferringtotheFRUpartslist.

•AFRUshouldnotbereplacedbecauseofasingle,unreproduciblefailure.Singlefailurescanoccur

foravarietyofreasonsthathavenothingtodowithahardwaredefect,suchascosmicradiation,

electrostaticdischarge,orsoftwareerrors.ConsiderreplacingaFRUonlywhenaproblemrecurs.Ifyou

suspectthataFRUisdefective,cleartheerrorlogandrunthetestagain.Iftheerrordoesnotrecur,do

notreplacetheFRU.

•Becarefulnottoreplaceanon-defectiveFRU.

Whattodoﬁrst

WhenyoudoreturnaFRU,youmustincludethefollowinginformationinthepartsexchangeformor

partsreturnformthatyouattachtoit:

1.Nameandphonenumberofservicetechnician

2.Dateofservice

3.Dateonwhichthemachinefailed

4.Dateofpurchase

5.FailingFRUnameandpartnumber

6.Machinetype,modelnumber,andserialnumber

7.Customer'snameandaddress

Note:Duringthewarrantyperiod,thecustomermayberesponsibleforrepaircostsifthetabletdamage

wascausedbymisuse,accident,modiﬁcation,unsuitablephysicaloroperatingenvironment,orimproper

maintenancebythecustomer.Followingisalistofsomecommonitemsthatarenotcoveredunderwarranty

andsomesymptomsthatmightindicatethatthesystemwassubjectedtostressbeyondnormaluse.

Beforecheckingproblemswiththetablet,determinewhetherthedamageiscoveredunderthewarrantyby

referringtothefollowinglist:

Thefollowingarenotcoveredunderwarranty:

•LCDpanelcrackedfromtheapplicationofexcessiveforceorfrombeingdropped

•Scratched(cosmetic)parts

•Distortion,deformation,ordiscolorationofthecosmeticparts

•Plasticparts,latches,pins,orconnectorsthathavebeencrackedorbrokenbyexcessiveforce

•Damagecausedbyliquidspilledintothesystem

•Damagecausedbytheimproperinsertionofapersonalcomputer(PC)Cardortheinstallationof

anincompatiblecard

©CopyrightLenovo

•Fusesblownbyattachmentofanonsupporteddevice

•Forgottentabletpassword(makingthetabletunusable)

•Stickykeyscausedbyspillingaliquid

•Damagecausedduetouseofanincorrectacadapter

Thefollowingsymptommightindicatedamagecausedbynonwarrantedactivities:

•Missingpartsmightbeasymptomofunauthorizedserviceormodiﬁcation.

Checkoutguide

UsethefollowingproceduresasaguideinidentifyingandcorrectingproblemswiththeThinkPadtablet

computers.

Note:ThediagnostictestsareintendedtotestonlyThinkPadproducts.Theuseofnon-ThinkPadproducts,

prototypecards,ormodiﬁedoptionscanleadtofalseindicationsoferrorsandinvalidsystemresponses.

1.Identifythefailingsymptomsinasmuchdetailaspossible.

2.Verifythesymptoms.Trytore-createthefailurebyrunningthediagnostictestorbyrepeatingthe

operation.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve tablet problems. It combines

diagnostic tests, system information collection, security status, and support information, along with hints

and tips for maximum system performance.

To run the Lenovo Solution Center program, do the following:

1.GotoControlPanel.

2.TapSystemandSecurity➙Lenovo-SystemHealthandDiagnostics.

3.Followtheinstructionsonthescreen.

FormoreinformationabouttheLenovoSolutionCenterprogram,refertothehelpinformationsystem

oftheprogram.

Quicktestprograms

Runquicktestprogramstotroubleshootandresolvetabletproblems,especiallywhenthetabletdoesnot

havetheLenovoSolutionCenterprograminstalled.

Lenovoprovidesthefollowingquicktestprograms:

•LenovoHardDriveQuickT est:Usethisprogramtotroubleshootandresolveinternalstorageproblems.

•LenovoMemoryQuickTest:Usethisprogramtotroubleshootandresolvememorymoduleproblems.

UEFI diagnostic program

A UEFI diagnostic program is preinstalled on the tablet. It enables you to test memory modules and internal

storage devices, view system information, and check and recover the internal storage devices.

To run the UEFI diagnostic program, do the following:

24 ThinkPad 10 Hardware Maintenance Manual

Note:Beforeyoustart,connectyourtablettoakeyboard.Usetheexternalkeyboardtoperformthe

followingoperations.

1.Restartthetablet.Whenthelogoscreenisdisplayed,repeatedlypressandreleasetheF10key.The

mainscreenoftheUEFIdiagnosticprogramisdisplayed.

Notes:

•Ifthetabletcannotbeturnedon,goto“Powersystemcheckout”onpage26,andcheckthe

powersources.

•Ifanerrorcodeisdisplayed,goto“Symptom-to-FRUindex”onpage34forerrorcodedescriptions

andtroubleshootinghints.

2.Followtheinstructionsonthescreentousethediagnosticprogram.

Theoptionsonthemainscreenareasfollows:

Note:TheitemsonthemainscreenoftheUEFIdiagnosticprogramaresubjecttochange.

Table1.ItemsonthemainscreenoftheUEFIdiagnosticprogram

TestsTools

•QuickMemoryTest

•QuickStorageDeviceTest

•LCDtest

•PCI-etest

•ExitApplication

•SystemInformation

•Generateconﬁgurationﬁle

•Executefromconﬁgurationﬁle

Bootablediagnosticprograms

Thebootablediagnosticprogramsenableyoutotesttabletmemoryandinternalstoragedevices,view

systeminformation,andcheckandrecovertheinternalstoragedevices.

Tousethebootablediagnosticprograms,youcancreateabootablediagnosticmediumonaUniversal

SerialBus(USB)deviceorCD.

Tocreateabootablediagnosticmedium,dothefollowing:

1. Tap Lenovo Bootable Diagnostics or Lenovo UEFI Bootable Diagnostics.

2. Follow the instructions on the Web site to create a bootable diagnostic

medium.N

Tousethediagnosticmediumyouhavecreated,dothefollowing:

1.Connectthebootablediagnosticmediumtothetablet.

2.Restartthetablet.Immediatelypressandholdthevolume-downbuttonuntiltheStartupandApp

Menusstart.

Notes:

•Ifthetabletcannotbeturnedon,goto“Powersystemcheckout”onpage26,andcheckthe

powersources.

•Ifanerrorcodeisdisplayed,goto“Symptom-to-FRUindex”onpage34forerrorcodedescriptions

andtroubleshootinghints.

3.Tapthebootablediagnosticmedium.

4.Followtheinstructionsonthescreentousethediagnosticprogram.

Chapter3.Generalcheckout25

Powersystemcheckout

Toverifyasymptom,dothefollowing:

1.Turnoffthetablet.

2.Connecttheacpoweradapter.

3.Turnonthetablet.Ifthetabletcanbeturnedon,itmeansthateitherthebatteryortheacpower

adapterisfunctional.

4.Insertastraightenedpaperclipintotheemergencyresetholetoresetthetablet.Ifthetabletisstill

poweredon,itmeansthattheacpoweradapterisfunctional.

5.Turnoffthetablet.

6.Disconnecttheacpoweradapterandturnonthetablet.Ifthetabletcanbeturnedon,itmeansthatthe

batteryisfunctional.

Ifyoususpectapowerproblem,seetheappropriateoneofthefollowingpowersupplycheckouts:

•“Checkingthebuilt-inbatteryandoperationalcharging”onpage26

•“Checkingtheacpoweradapter”onpage26

Checkingthebuilt-inbatteryandoperationalcharging

ThistabletsupportsonlybatteriesspeciallydesignedforthisspeciﬁcsystemandmanufacturedbyLenovo

oranauthorizedbuilder.Thesystemdoesnotsupportunauthorizedbatteriesorbatteriesdesignedforother

systems.Ifanunauthorizedbatteryorabatterydesignedforanothersystemsisinstalled,thesystemwill

notcharge.

Attention:Lenovohasnoresponsibilityfortheperformanceorsafetyofunauthorizedbatteries,and

providesnowarrantiesforfailuresordamagearisingoutoftheiruse.

ThebatterystatusiconintheWindows

notiﬁcationareadisplaysthepercentageoftheremainingbattery

power.

Tocheckfordetailedbatterystatusinformation,opentheLenovoSettingsprogramandtapPower.

Tocheckwhetherthebatterychargesproperlyduringoperation,dothefollowing:

1.Ensurethatthetabletfailureisnotcausedbyexhaustedbatterypower.

2.Resetthetabletbyinsertingastraightenedpaperclipintotheemergencyresethole.Thenpressthe

powerbutton.Ifthetabletcannotbeturnedon,continuewiththenextstep.

3.ClearComplementaryMetalOxideSemiconductor(CMOS)byinsertingastraightenedpaperclipinto

theemergencyresetholeandpressingtheWindowsbuttonatthesametime.

4.Pressthepowerbutton.Ifthetabletcannotbeturnedon,continuewiththenextstep.

5.Connecttheacpoweradapterandpressthepowerbutton.

•Ifthetabletisturnedon,disconnecttheacpoweradapterfromthetablet.Ifthetabletturnsoff,it

meansthatthebuilt-inbatteryfails.

•Ifthetabletcannotbeturnedon,replacethebuilt-inbatterywithanotherone.Ifthetabletcanstart

upwiththenewbatteryinstalled,itmeansthattheoriginalbatteryfails.

Checkingtheacpoweradapter

Whenyouusetheacpoweradaptertochargethetabletbutnopowerischarged,seetheinstructionsinthis

topictochecktheacpoweradapter.

Tochecktheacpoweradapter,dothefollowing:

1.Disconnecttheacpoweradapterfromthetablet.

2.Measuretheoutputvoltageattheplugoftheacpoweradapter.Refertothefollowingillustration:

26ThinkPad10HardwareMaintenanceManual

Voltage(Vdc)

1+12

Ground

(12V)

3.Ifthevoltageisnotcorrect,replacetheacpoweradapter.

4.Ifthevoltageisacceptable,replacethesystemboard.

Chapter3.Generalcheckout27

Chapter4.Relatedserviceinformation

Thischapterpresentsthefollowinginformation:

•“Windowsrecoveryprograms(Windows8.1)”onpage29

•“Windowsrecoveryapps(Windows10)”onpage31

•“Usingpasswords”onpage33

•“Symptom-to-FRUindex”onpage34

Windowsrecoveryprograms(Windows8.1)

TheWindowsrecoveryprogramsenableyoutorefreshyourtablet,resetyourtablettothefactorydefault

settings,orstartthetabletfromanexternaldevice.

ItisrecommendedthatyoucreatearecoveryUSBdriveasearlyaspossible.StoretherecoveryUSBdrive

asabackuporreplacementfortheWindowsrecoveryprograms.

Formoreinformation,see“Creatingandusingrecoverymedia”onpage30.

Refreshingyourtablet

Ifyourtabletdoesnotperformwellandtheproblemmightresultfromarecentlyinstalledprogram,youcan

refreshyourtabletwithoutlosingyourpersonalﬁlesorchangingyoursettings.

Attention:Ifyourefreshyourtablet,theprogramsthatcamewithyourtabletandtheprogramsthatyou

installedfromWindowsStorewillbereinstalled,butallotherprogramswillberemoved.

Torefreshyourtablet,dothefollowing:

1.Swipeinfromtherightedgeofthescreentodisplaythecharms.

2.TapSettings➙ChangePCsettings.

3.Inthenavigationpanel,tapUpdateandrecovery➙Recovery.

4.IntheRefreshyourPCwithoutaffectingyourﬁlessection,tapGetstarted.

5.Followtheinstructionsonthescreentorefreshyourtablet.

Resettingyourtablettothefactorydefaultsettings

Ifyouwanttorecycleyourtabletorjuststartover,youcanresetyourtablettothefactorydefaultsettings.

Resettingthetabletreinstallstheoperatingsystem,reinstallalltheprogramsthatcamewithyourtablet,and

resetallthesettingstothefactorydefaultsettings.

Attention:Ifyouresetthetablettothefactorydefaultsettings,allyourpersonalﬁlesandsettingswillbe

deleted.Toavoiddataloss,makeabackupcopyofallthedatathatyouwanttokeep.

Toresetyourtablettothefactorydefaultsettings,dothefollowing:

1.Swipeinfromtherightedgeofthescreentodisplaythecharms.

2.TapSettings➙ChangePCsettings.

3.Inthenavigationpanel,tapUpdateandrecovery➙Recovery.

4.IntheRemoveeverythingandreinstallWindowssection,tapGetstarted.ThentapNexttoconﬁrm

theoperation.

5.Dependingonyourneeds,dooneofthefollowing:

•Toperformaquickformat,tapJustremovemyﬁlestostarttheprocess.Theprocesstakes

severalminutes.

•Toperformacompleteformat,tapFullycleanthedrivetostarttheprocess.Theprocesstakes

severalhours.

6.Followtheinstructionsonthescreentoresetyourtablettothefactorydefaultsettings.

Usingtheadvancedstartupoptions

Withtheadvancedstartupoptions,youcanchangetheﬁrmwaresettingsandstartupsettingsofthetablet,

startthetabletfromanexternaldevice,orrestoretheoperatingsystemfromasystemimage.

Tousetheadvancedstartupoptions,dothefollowing:

1.Swipeinfromtherightedgeofthescreentodisplaythecharms.

2.TapSettings➙ChangePCsettings.

3.Inthenavigationpanel,tapUpdateandrecovery➙Recovery.

4.IntheAdvancedstartupsection,tapRestartnow➙Troubleshoot➙Advancedoptions.

5.Selectadesiredstartupoption,thenfollowtheinstructionsonthescreen.

RecoveringyouroperatingsystemifWindows8.1failstostart

TheWindowsrecoveryenvironmentonyourtabletiscapableofoperatingindependentlyfromtheWindows

8.1operatingsystem.ThisenablesyoutorecoverorrepairtheoperatingsystemeveniftheWindows8.1

operatingsystemfailstostart.

Aftertwoconsecutivefailedbootattempts,theWindowsrecoveryenvironmentstartsautomatically.Then

youcanchooserepairandrecoveryoptionsbyfollowingtheinstructionsonthescreen.

Note:Ensurethatyourtabletisconnectedtoacpowerduringtherecoveryprocess.

Creatingandusingrecoverymedia

YoucancreatearecoveryUSBdriveasabackupfortheWindowsrecoveryprograms.Withtherecovery

USBdrive,youcantroubleshootandﬁxtheproblemsevenifthepreinstalledWindowsrecoveryprograms

aredamaged.

CreatingarecoveryUSBdrive

TheUSBdrivethatyouusetocreatetherecoveryUSBdriveshouldbeatleast16GBofstorage.Theactual

USBcapacitythatisrequireddependsonthesizeoftherecoveryimage.

Attention:ThecreationprocessdeletesanythingstoredontheUSBdrive.Toavoiddataloss,makea

backupcopyofallthedatathatyouwanttokeep.

TocreatearecoveryUSBdrive,dothefollowing:

Note:Ensurethatyourtabletisconnectedtoacpowerduringthefollowingprocess.

1.SwipeinfromtherightedgeofthescreentodisplaythecharmsandtapSearch.

2.TyperecoveryintheSearchﬁeld.ThentapCreatearecoverydrive.

3.TapY esintheUserAccountControlwindowtoallowtheRecoveryMediaCreatorprogramtostart.

4.EnsurethatyouselectCopytherecoverypartitionfromthePCtotherecoverydrive.ThentapNext.

5.ConnectaproperUSBdrive,thentapNext.

6.TapCreateintheRecoveryDrivewindow.ThecreationoftherecoveryUSBdrivestarts.

30ThinkPad10HardwareMaintenanceManual

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