microDXP Technical Reference Manual Version 3.15
October 7, 2019 20
http://www.xia.com/microDXP.html
In particular, we recommend that you download the following documents:
microDXP Development Kit Manual – Quick start guide for the
microDXP/microCOMU development kit hardware
microDXP RS-232 Communications Specification – Detailed description of the RS-
232 command set, for users who wish to develop their own software and/or hardware
microDXP Gain Specification – Detailed description of the microDXP analog and
digital gain, with examples
1.7.4 Email and Phone Support
The microDXP comes with one year of email and phone support. Support can be renewed
for a nominal fee. Please call XIA if your support agreement has expired.
The XIA Digital Processors (DGF & DXP) are digitally controlled, high performance
products for X-ray and gamma-ray spectroscopy. All settings can be changed under
computer control, including gains, peaking times, pileup inspection criteria, and ADC
conversion gain. The hardware itself is very reliable. Most problems are not related to
hardware failures, but rather to setup procedures and to parameter settings. XIA's DXP
software includes several consistency checks to help select the best parameter values.
However, due to large number of possible combinations the user may occasionally request
parameter values which conflict among themselves. This can cause the DXP unit to report
data that apparently make no sense (such as bad peak resolution or even empty spectra).
Each time a problem is reported to us, we diagnose it and include necessary modifications
in the new versions of our DXP control programs, as well as add the problem description
to the FAQ list.
1.7.4.1 Submitting a problem report:
XIA encourages customers to report any problems encountered using any of our software.
Unfortunately, due to limited resources XIA is unable to handle bug reports over the phone.
In most cases, the XIA engineering team will need to review the bug information and run
tests on their hardware before being able to respond.
All
software-related
bug
reports
sh
ould
be
em
ailed
to
su[email protected] and should contain the following information, which will be used by our technical support personnel to
diagnose and solve the problem:
Your name and organization
Brief description of the application (type of detector, relevant experimental
conditions...etc.)
XIA hardware name and serial number
Version of the library (if applicable)
Operating System
Description of the problem; steps taken to re-create the bug
Supporting data:
The most important are DSP parameter settings, i.e. the gain, filter length, etc. The
values of these parameters can be captured into an ASCII file in ProSpect. Please
attach a copy of this file if possible. Capturing an oscilloscope image of the preamp
output will be extremely helpful. This can done with the diagnostic tool included in
ProSpect.