Polycom KIRK 8000 Configuration manual

Version 2.1 | February 17, 2010 | 14184631

Polycom

®

KIRK

®

Wireless Server

8000 Configuration Guide

ii Polycom, Inc.

Proprietary and Confidential

The information contained herein is the sole intellectual property of Polycom, Inc. No distribution,

reproduction or unauthorized use of these materials is permitted without the expressed written consent

of Polycom, Inc. Information contained herein is subject to change without notice and does not represent

commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of

Polycom, Inc.

Notice

While reasonable effort was made to ensure that the information in this document was complete and

accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes

and/or corrections to the information contained in this document may be incorporated into future issues.

Polycom, Inc. 3

1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

List of Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Reporting Issues to Polycom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

KWS8000 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Backplane Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Overview of Front LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3 Installing the KWS8000 OAM Program . . . . . . . . . . . . . . . . 7

Connecting the KWS8000 to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Downloading the OAM Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Changing Communication Configuration Settings . . . . . . . . . . . . . . . . . . 8

4 Handset Registration and subscription . . . . . . . . . . . . . . . . 13

Registering Handsets through the KWS8000 OAM Program . . . . . . . . . . . . 13

User Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Changing a Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

5 General System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Setting Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Changing Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Setting the Outgoing Line Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Allowing Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Updating Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

6 System Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Saving Statistical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Sending Configuration Statistics via E-mail . . . . . . . . . . . . . . . . . . . . . . . 30

7 System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Analogue Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Base Station Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Radio Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

MSF Messages (Message Service Function) . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Responding to Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Polycom KIRK Wireless Server 8000 Configuration Guide

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8 Tracing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Using the Serial Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using the Network Data Unit monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

9 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

International Regulatory and Product Information . . . . . . . . . . . . . . . . . . . . 49

Important Safety Instructions and Product Information . . . . . . . . . . . . . . . . 51

A Base Station and Repeater Numbering . . . . . . . . . . . . . . . 61

B Updating Software Manually . . . . . . . . . . . . . . . . . . . . . . 78

Polycom, Inc. 1

1

Preface

This guide explains how to use the KIRK Wireless Server 8000 Operation and

Management program.

Before you begin

This guide assumes the following:

• That all configuration installers have a working knowledge of the Windows

operating system and graphical user interfaces.

• That a site survey and deployment have been conducted and the installer

has access to these plans. For more information about deployment, refer to

the Digital Mobility Deployment Guide accompanying the Deployment

Kit.

• That the host pbx is installed and initialized and is working correctly.

Related Documents

For information about the physical installation of the KWS 8000, refer to the

KWS8000 Installation guide, which was included in the product box. For

information on how to deploy a system, see the Polycom Kirk Deployment

Guide, which you can download from www.polycom.com.

Polycom KIRK Wireless Server 8000 Configuration Guide List of Acronyms

2 Polycom, Inc.

List of Acronyms

AC Authentication code (Subscription PIN code)

API Application Programming Interface

dB deciBel

CPT Call Progress Tone

CTS Clear to Send

DCD Data Carrier Detect

DECT Digital Enhanced Cordless Telecommunications

DTMF Dual Tone Multi-Frequency

DSR Data Set Ready

DTR Data Terminal Ready

FSK Frequency Shift-Keying

HW PCS Hardware Product Change Status

IPEI International Portable Equipment Identity - the unique ID of a handset

LID Line identifier

MSF Message Service Function

OAM Operation, Administration, and Maintenance

PB Print circuit board

PBA Print circuit board assembly

PBX Private Branch eXchange

PCS Product Change Status

PIE Production Initial Edition

PPID Portable Part Identification

PP Portable Part (Handset)

RFP Radio Fixed Part (Base Station)

RPN Radio Part Number

RTS Request to Send

SN Serial Number (IPEI number)

SW PCS Software Product Change Status

WRFP Wireless Radio Fixed Part (Repeater)

Polycom, Inc. 3

Reporting Issues to Polycom Preface

Reporting Issues to Polycom

If you experience issues with the KWS8000 and want to report it to Polycom,

please provide the following information.

• Configuration data as described in “Saving Statistical Information” on

page 29.

• Floor plans showing location of base stations and repeaters and their Radio

Part Number (RPN).

• Issue description: What happened? What did you expect would happen?

Can you reproduce the issue? How often does the issue occur?

• Capture the scenario by setting the trace level to 3, and then e-mail the trace

report to Polycom.

Polycom, Inc. 4

2

Overview

This section provides information about the system components of the

KWS8000.

KWS8000 System Overview

The KWS8000 requires one CPU card and up to 8 extension cards for each

gateway. If a larger system is required, you can link up to 8 gateways together

with a maximum of 64 extension cards and 8 CPU card.

Figure 2-1 Chassis with CPU and Interface cards

Backplane Overview

The main part of the gateway is a backplane board with a minimum amount of

circuits and a CPU card. The backplane is located at the bottom of the chassis.

The CPU card is plugged in to the left.

Polycom, Inc. 5

KWS8000 System Overview Overview

Figure 2-2 Backplane Overview

Overview of Front LEDs

The following tables describe the status LEDs for each card.

Table 2-2 CPU Card Ethernet Connector LEDs

CPU slot

Extension card slots

Table 2-1 LEDs Common to all Modules

LED Name Location Color Description

POWER On top of all

modules

Green Steady green light

when the power is

on and the card is

running.

POWER On top of all

modules

Red Flashing red light

at power up.

Steady red light in

case of error.

LED Name Location Color Description

Link At the bottom of

all modules

Yellow Steady yellow

when the Ethernet

connection is in

sync.

Activity At the bottom of

all modules

Green Flashing green

light when the

Ethernet

connection is

active.

Polycom KIRK Wireless Server 8000 Configuration Guide KWS8000 System Overview

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Table 2-3 Analogue Interface Card LEDs

Table 2-4 Base Station Interface Card

LED Name Location Color Description

Ringing Connectors on

analogue

interface cards

Yellow Steady yellow

when there’s

incoming ringing

voltage for at least

one line.

Activity Connectors on

analogue

interface cards

Green Steady green

when the card is

up and running.

Also indicates that

there are no

active calls.

Slow green flash

when there’s at

least one active

call on the

connector.

LED Name Location Color Description

RFP 0-7 Upper half - one

LED for each RFP

Red Steady red when

there is power on

the connector but

not active RFP

connect.

Flashing red

during power up

sequence of RFP.

RFP 0-7 Upper half - one

LED for each RFP

Green Steady green

when RFP is in

sync.

Flashing green

when at least one

handset has a

connection on the

RFP.

Polycom, Inc. 7

3

Installing the KWS8000 OAM

Program

This chapter describes how to install and configure the communications

settings for the KWS8000.

Connecting the KWS8000 to a Computer

Before you can use the OAM program, you need to connect the KWS8000 to a

computer using a null-modem cable.

The KWS8000 serial port is a 9-pin DSUB male connector for direct connection

between the computer and DMD.

Figure 3-1 Serial Connection Null Modem Cable

Note The maximum length of the null-modem cable must not exceed five meters

(16 feet.)

Polycom KIRK Wireless Server 8000 Configuration Guide Downloading the OAM Program

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Downloading the OAM Program

You can download the OAM program from www.polycom.com

To Install the KWS8000 OAM Program

• Double-click KIRK_Wireless_Server_8000_x.x.x.xx_setup.exe, and then

follow the instructions to install the program.

To Start the KWS8000 OAM Program

Click the Start menu, point to All Programs, point to Kirk Wireless Server

8000, and then click Kirk Wireless Server 8000. The Kirk Wireless Server

startup window appears.

Figure 3-2 OAM Startup Window

The lower part of the window shows the current communication settings used

for connecting to the DECT system. The default communication setting is

COM1 via null-modem cable for direct connection between a PC and KWS8000.

Changing Communication Configuration Settings

You can change communication configuration settings from the Startup

window or from the File menu when the program is running.

Table 3-1 Default COM port setting

Baud 115200

Data bit 8

Parity None

Stop bit 1

Flow control CTS, TS, DSR, DTR, DCD

Polycom, Inc. 9

Downloading the OAM Program Installing the KWS8000 OAM Program

To Change Communication Configuration Settings from the Startup window

1 From the Startup window, click the Change Communications

Configuration button. There is an automatic delay of 6 seconds that allows

you to click the button before the program starts.

Figure 3-3 Communications Configuration

2 From the Name list, select the connection whose settings you want to

change.

3 From the Type list select the preferred type of connection. You have the

following options:

4 If you selected Null Modem Cable, in the Serial Device list, select the

COM port to which the IP modem has been installed, and then click OK.

The Kirk Wireless Server OAM program window appears.

5 If you selected Telnet, type the relevant IP Address and Port 10000, and

then click OK. The Kirk Wireless Server OAM program window appears.

6 If you selected Modem, in the Serial Device list, select the COM port to

which the modem has been installed, and then click OK. The Kirk Wireless

Server OAM program window appears.

Table 3-2 Connection Types

Type Definition

Null Modem Cable Use this to connect directly to a PC.

Telnet Use this for remote connection via LAN.

Modem Use this to connect via modem.

Offline Use this to view the OAM program without

being connected.

Polycom KIRK Wireless Server 8000 Configuration Guide Downloading the OAM Program

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To Change Communication Settings using the Edit button

1 From the Startup window, click the Change Communications

Configuration button. There is an automatic delay of 6 seconds that allows

you to click the button before the program starts. In the Communications

Configuration window, press the Edit button.

2 Right-click the cell with the information that you want to change, and click

Change.

Figure 3-4 Change Communication Configurations

3 In the Communications Configuration window, click the tab that is

named after the preferred type of connection.You have the following

options:

4 On the Null Modem tab, enter a name for the connection in the Name

field, and then in the COM Port list, select the COM port to which the

modem has been installed, and then click OK.

5 On the Telnet tab, type the relevant IP Address and Port, and then click

OK. The Kirk Wireless Server OAM program window appears.

6 On the Modem tab, enter a name for the connection in the Name field, and

then in the COM Port list, select the COM port to which the modem has

been installed. The PBX Prefix, Phone Number, and Extension fields are

optional. The Wait/Pause field is filled in with a comma by default. Select

Pulse dialing, if you prefer this to DTMF dialing.

Table 3-3 Connection Types

Type Definition

Null Modem Cable Use this to connect directly to a PC.

Telnet Use this for remote connection via LAN.

Modem Use this to connect via modem.

Offline Use this to view the OAM program without

being connected.

Polycom, Inc. 11

Downloading the OAM Program Installing the KWS8000 OAM Program

To Delete Communication Settings

1 From the Startup window, click the Change Communications

Configuration button. There is an automatic delay of 6 seconds that allows

you to click the button before the program starts. In the Communications

Configuration window, press the Edit button.

2 Right-click the cell with the information that you want to delete, and click

Delete. A warning similar to the following appears.

Figure 3-5 Warning Delete Communications Configuration

3 In the Warning window, Click Yes to delete the configuration.

To Import Communication Configurations

1 From the Startup window, click the Change Communications

Configuration button. There is an automatic delay of 6 seconds that allows

you to click the button before the program starts. In the Communications

Configuration window, press the Edit button.

2 From the File menu in the Communications Configuration window, click

Import.

Figure 3-6 Import Communication Configuration

3 In the Open window locate the Communications Configuration File (*.cc),

and then click Open. The communication configuration is added to the

list.

Polycom KIRK Wireless Server 8000 Configuration Guide Downloading the OAM Program

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To Export Communication Configurations

1 From the Startup window, click the Change Communications

Configuration button. There is an automatic delay of 6 seconds that allows

you to click the button before the program starts. In the Communications

Configuration window, press the Edit button.

2 From the File menu in the window, click Export.

Figure 3-7 Export Communications Configuration

3 In the Open window navigate to where you want to the Communications

Configuration File (*.cc), and then click Save. The communication

configuration is saved.

To Change the Communications Configuration Settings

1 From the Startup window, click the Change Communications

Configuration button. There is an automatic delay of 6 seconds that allows

you to click the button before the program starts.

2 Click the Edit button. The Communications Configuration window

appears.

3 Right-click the connection you want to change, and then click Change. The

Change Connection window appears.

4 On the Null Modem Cable tab, you can change the following:

— the name of the connection

— the default COM port.

5 On the Modem tab, you can change the following

— the name of the connection

— the default COM port

— PBX Prefix for outbound calls

— Phone number

— Extension number

— Wait/Pause time

Polycom, Inc. 13

Downloading the OAM Program Installing the KWS8000 OAM Program

— Pulse dialing

6 On the Telnet tab you can change the following:

a the name of the connection

b the IP address

c the port number (default port is 10000)

7 Click OK when you have made your changes.

Polycom, Inc. 13

4

Handset Registration and

subscription

This section provides you with information about handset registration and

subscription. You must register and subscribe a handset before you can use it.

When registering handsets, you enter information about the handset settings

(such as; the handset serial number, name, directory number etc.) in the system

database. When subscribing handsets you subscribe a registered handset to the

system for usage. If the handset is not registered in the system database,

subscription of the handset is not possible.

Registering Handsets through the KWS8000 OAM Program

When a connection has been established between the KWS8000 and the system,

the KWS 8000 OAM program displays all the information for registering

handsets. Subscription data is read and shown on the Registration/Users tab.

Polycom KIRK Wireless Server 8000 Configuration Guide User Registration

14 Polycom, Inc.

Figure 4-1 Registration/Users tab

User Registration

To View User Information

a On the Registration/Users tab, click the Read Positions button. You can

now view information about all registered users.

Table 4-1 Registration Information

Property Description

PPID Portable Part Identification number

(Internal ID in the DECT system)

IPEI Lists the serial number of a handset

Local Number (DN, extension) Lists the local number of a handset

Name Name of the handset as it appears in the

database.

Standby Text Text that is displayed when the handset is

on hook.

Presentation Text Optional text that is send to caller.

Access Code Lists the subscription password (if any)

Polycom, Inc. 15

User Registration Handset Registration and subscription

To Register New Users

You can add new users from the Registration/Users tab

1 Click the Create new registration button. The Create of Change User

dialog appears.

Figure 4-2 Create or Change User dialog

2 In the IPEI field, type the IPEI number (serial number) of the handset. The

serial number consist of a five-digit handset type (manufacturer code) and

a seven-digit handset number.

a On KIRK 40XX handsets, press *99984*, and then press the Mute key to

read the IPEI number. The IPEI number is the one displayed on the

second line. Alternatively, look at the label for the serial number.

b On KIRK 50XX handsets press Menu, select Status and then select Firmware

version to display the IPEI number.

Line Type Specifies whether the line is analogue, or

DECT-to-DECT (for KIRK messaging

portables)

Connector Specifies the connector from A-D.

Pair Specifies the wire pair from 1-4.

Card Number Identifies the number of the card to which

the handset is registered. (1-8)

Shelf Number Identifies the shelf to which the handset is

connected.(1-8)

PP Part Number Part number that identifies the handset

software.

PP PCS Product change status of the handset

software.

Tx Gain The transmitter gain in dB.

Rx Gain The receiver gain in dB.

Table 4-1 Registration Information

Property Description

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