Model 911 Continuous Form
Document Signer
Installation, Operation, and Maintenance Instructions
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FORMS
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ENTER
UNDO
POWER
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JOG
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CONTRAST
Model 911 Specifications
Functional
Paper Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 to 125 lbs.
Form Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2” to 18”
Form Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 3/4” to 16” in 1/6” and 1/16” increments
Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10,440 (3 1/2”) forms per hour
Signature Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 1/2” W x 1 3/8” H area, anywhere on document
Signature Plates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Sold Separately: call our Tech Line to order
Physical
Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Gray
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29” W x 9 1/2 D x 12” H
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 lbs. (20.5 kg)
Shipping Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 lbs. (24 kg)
Electrical
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110/120 VAC, 50/60 Hz
Optional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220/240 VAC, 50/60 Hz
Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2A for 110/120 VAC, 1A for 220/240 VAC
Serial Number________________________
Table of Contents
1.0 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 1
2.0 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 2
3.0 Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 2
4.0 The Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3
5.0 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5
6.0 Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 6
7.0 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 7
8.0 Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 10
9.0 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 11
10.0 Error Code Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 12
Parts Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 14
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 16
911/968 SmartSystem Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 18
Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 19
Introduction
Thank you for selecting the Martin Yale Model 911 Continuous Form Document Signer. This
programmable electronic signer was designed to provide your business with a high level of
security, and yet be easily programmed and operated. Each component of your signer has been
100% tested at our factory and has been engineered to perform reliably, giving you years of qual-
ity service.
¤ This machine requires signature plates for operation. Signature plates are sold separately.
¤ We recommend that you familiarize yourself with the signer by carefully reading this
manual. This will save you time later on by avoiding the most common problems and
eliminating operator associated errors.
X WARNING!! This machine contains moving parts. During setup, operation, and mainte-
nance, keep hands, hair, loose clothing, and jewelry away from all moving parts. Serious bodily
injury could result. The AC outlet must be nearby and not blocked. Service or disassembly of
covers should only be performed by qualified personnel with the power disconnected and locked
out.
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2.0 FEATURES
2.1 Security
ü One or two level 5-digit security codes guard against unauthorized usage.
ü Cover lock restricts access to signature plates until executive security code is entered.
ü Executive control of batch quantity is optional for each run.
ü In addition to a batch counter, an audit counter keeps a running total of all documents signed.
ü The lock key is required to reprogram security codes and stored setups.
ü Tri-colored ink roller (purple, red, and blue) is standard for additional document security.
2.2 Convenience
The Martin Yale Model 911 Signer is a table top office appliance that will sign a wide variety of
continuous computer-generated documents.
ü Customized signature plates are easily ordered and installed.
ü Form length and batch control can be keypad entered or selected from five stored setups.
ü Left and right tractors adjust for paper width and position to form a positive drive system for
continuous form documents.
ü Signs first and last documents. There is no need for a leader or trailer of blank forms.
ü Jog keys and an alignment arrow on the right tractor facilitate signature alignment.
ü Variable signature placement, electronically controlled, can be easily adjusted during a run.
ü Inked roller is spring loaded for easy removal and quick access to signature plates.
ü Combines with the Martin Yale 968 burster and 981 control stand to form a sign, slit, and burst
system.
3.0 NOMENCLATURE
(See figures 1, 2, & 2a)
1. Ink Roller Adjustment Screws - one on each side, determine the amount of contact between the
signature plates and the ink roller.
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2. Control Panel - has a 20 character by 2 line display at the top and a keypad below.
3. Power Switch - has international symbols. 1 for On and 0 for Off.
4. Brackets - One on each side to support the ink roller shaft.
5. Right Tractor - feeds paper into the signer. Also has a sensing switch to detect paper.
6. Ink Roller Shaft - holds the ink roller and ink roller guide.
7. Ink Roller Guide - keeps the ink roller in position in front of the signature plate holder.
8. Ink Roller - is impregnated with permanent ink and rotates freely on the Ink Roller Shaft.
9. Platen - supports the paper during impression.
10. Signature Plate Holder - clamp is spring operated for easy installation and removal of signature
plates.
11. Idler Wheel - feeds the last document through the signer after the paper leaves the tractors.
12. Signature Plate Shaft - supports and drives the Signature Plate Holder.
13. Left Tractor - feeds paper into the signer.
14. Bezel - durable plastic.
15. Cover Locks - one on each side of the cover.
16. Cover - durable plastic.
17. Key Switch - is used only to program the security codes and the stored setups.
18. Fuseholder - contains the replaceable power fuse.
19. Power Cord - connects the Signer to the AC power source.
20. 968 Port - connects the Signer to a 968 SmartBurster machine to allow bursting after signing.
21. Serial Label - shows the serial number, electrical ratings, and agency approvals
22. Exit Window - for the signed documents, which restack behind the Signer.
4.0 THE CONTROL PANEL
(See Figure 3)
BATCH COUNTER - keeps a running count of documents signed.
During setup, this display informs and prompts the operator.
JOG FORWARD KEY and JOG REVERSE KEY- are used during
setup to align the signature line with arrow on the right tractor. Each jog
step is approximately 1/16”.
RUN KEY - is used at the last step in setup to start the signing process.
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Figure 1 - Front View
Figure 2 - Rear View
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Figure 2a - Detail of
Fig. 2
PAUSE/STOP KEY - is used during running to hold up the signing process. Any other key will do
the same when machine is running.
NUMBER and DECIMAL POINT KEYS - are used to enter security codes, form lengths, and
document quantities.
CLEAR ENTRY KEY - is used to clear the display of an incorrect entry. It is also used to quickly
recall the previous setup.
FORMS LENGTH KEY - is used at any time to have the signer display the audit count and the
current setup.
ENTER KEY - is used to enter numerical entries and as a “skip” key to bypass an optional
entry. It is also used to skip the 5-second cover-access period.
UNDO KEY - is used to back up one step during setup or programming. The UNDO KEY is not used
to clear an incorrect numerical entry. It will back up to the previous mode choice if
pushed in this fashion.
CE
FL
Jog Forward Key
Jog Reverse Key
Run Key
Pause/Stop Key
Clear Entry Key
Forms Length Key
Enter Key
Undo Key
Decimal Point Key
Figure 3
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5.0 INSTALLATION
After careful unpacking, place the Model 911 on a flat level surface with space behind for the forms to
restack. Remove the plastic bag containing the lock keys and hex (Allen) wrench. Plug the power
cord into an AC outlet and press 1 on the POWER switch. 1 is ON and 0 is OFF. Make sure that the
lock key is out of the key switch in the rear.
¤ In this manual, prompts and messages are shown in quotation marks, e.g., “Enter
Executive Code”.
When prompted for the executive code, press the “1” key 5 (five) times. Open the cover within 5
(five) seconds. If a mistake is made, press CE and re-enter “11111”.
¤ The factory preset executive security code is “11111”. If the display shows invalid code
when this number is used, use the lock key to reprogram the executive security code.
See PROGRAMMING Section 6.0 of this manual.
The platen (backup roller) is normally held in place by friction. For shipping, the platen has been
tightened down at the factory. Adjust the platen’s sliding friction by using the Allen wrench provided
to turn the platen setscrew 3/4 turn counterclockwise from tight.
5.1 Positioning the Signature Plate Holder
Remove the ink roller shaft by grasping each end and sliding the shaft to the left or the right until it
clears the bracket. Set the assembly (ink roller, guide, and shaft) aside with the flat side of the ink
roller guide down.
¤ Be careful to keep the assembly horizontal so the ink roller doesn’t slide off the end of the
shaft.
Rotate the signature plate shaft by hand until the setscrew in the signature plate holder is accessible.
Use the hex (Allen) wrench provided to loosen the setscrew. Slide the signature plate holder left or
right to the approximate location of the signature block on the documents. The position of the signa-
ture plate holder is not critical because the left and right tractors also adjust horizontally. Use the hex
wrench to tighten the setscrew. Setscrew should remain in channel of the shaft.
Slide the platen into place directly beneath the signature plate holder. The platen is held in place by
friction.
X Caution! Do not tighten the setscrew in the platen.
5.2 Installing the Signature Plates
The Model 911 requires two identical signature plates to be installed on the signature plate holder.
Install the signature plate by sliding the plate holder clamp to the left and slipping the notch in the sig-
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nature plate onto a pin in the right end of the plate holder. Release the plate holder clamp. Rotate the
signature plate shaft by hand backwards until the signature plate touches the platen from behind.
Slight contact between the signature plate and the platen prevents the signature plate from falling off
when the opposite signature plate is installed or removed. Install the second signature plate in the
same manner as the first. Ensure that both signature plates are seated properly, flat against the signa-
ture plate holder.
5.3 Installing the Ink Roller
X Caution!! The ink roller is saturated with permanent ink. Always use the protective glove
supplied with your Model 911 (or similar hand protection) when working with ink
rollers.
Put the ink roller back onto the machine by first positioning the ink roller guide so that it straddles the
signature plate shaft, with the flat side of the ink roller guide at the top. Insert the ink roller shaft first
into one bracket, then the other. The springs inside the brackets hold the shaft in place. The ink roller
adjustment screws determine the inking of the signature plates.
5.4 Adjusting the Ink Roller
The depth of inking is adjusted at the factory. If readjustment is necessary, first rotate the signature
plate shaft so that a signature plate is facing the ink roller. Look in from the side to see the gap
between the signature plate and the ink roller. Adjust the screws with a crosspoint (Phillips)
screwdriver until the ink roller just contacts the rubber stamp evenly. Turn each screw one more turn
counterclockwise.
6.0 PROGRAMMING
Two features of the Model 911 can be programmed. One is the security codes, executive and operator,
that will allow the Model 911 to operate. The other feature is the stored forms, up to five. Each stored
form consists of the form size and a batch mode, either Count UP or Count DOWN. Choose Count UP
to have the Model 911 imprint forms until the paper is depleted. Choose Count DOWN to have the
Model 911 imprint a preset number of documents.
¤ In this manual, prompts and messages are shown in quotation marks, e.g., “Enter
Executive Code”.
To program, first turn on the 911. Then, insert the lock key into the key switch on the rear panel and
turn the lock key clockwise. Follow the prompt to select programming of either the “Security Codes”
or the “Stored Forms”.
6.1 Programming the Executive Security Code
When “Security Codes” is selected, the display will prompt “New Executive Code?”. To bypass pro-
gramming of the executive code, press ENTER at this time. To program the executive code, enter a 5-
digit number of your choice. Each digit entered will be acknowledged by moving the cursor in the
display. If a mistake is made, press CE and try again. After the fifth digit, the display will confirm
“New Executive Code Installed”.
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6.2 Programming the Operator Security Code
The display will then ask for a “New Operator Code?”. To bypass programming of the operator code,
press ENTER at this time. To program the operator code, enter a 5-digit number of your choice. Each
digit entered will be acknowledged by moving the cursor in the display. After the fifth digit, the dis-
play will confirm “New Operator Code Installed”. The display will again offer the choice of program-
ming the “Security Codes” or “Stored Forms”. To exit the programming mode, turn the lock key coun-
terclockwise and remove it.
¤ If the executive code and the operator code are programmed to be the same, then the
Model 911 will request only the executive code during setup. The second security level
will be eliminated.
6.3 Programming the Stored Forms
Turn on the 911, insert and turn the lock key as explained above under PROGRAMMING. Select
“Change Stored Forms” by pressing 2 on the keypad. The display will then prompt for a “Form
Number?”. Choose one of five stored forms by pressing the corresponding number. The display will
show the current “Form Size” and “Batch Mode” stored under that form number. The display will then
prompt you to press the ENTER key to redefine those settings. To choose another form number, press
UNDO. To redefine the settings for a selected form number, press ENTER. The display will then
prompt you to “ENTER Form Size:”. Form size is the length of the form from top to bottom. Enter
that value in decimals. For example, a form length 3 7/16” is entered as 3.437. The display will then
prompt for a “Batch Mode?”. Select Count UP to have the Model 911 imprint documents until the
paper is depleted. Select Count DOWN to have the Model 911 imprint a preset quantity of documents.
Finally the display will ask if you want to program another form number. A “Yes” answer brings back
the “Form Number?” prompt. A “No” answer brings back the initial programming prompt to choose
“Security Codes” or “Stored Forms”.
7.0 OPERATION
Set the POWER switch to the “On” position by pressing 1 on the switch. Follow the display prompts
to enter the executive code. Open the cover within five seconds to install signature plates or to adjust
the signature plate’s drum and platen horizontally to coincide with the signature block on the docu-
ment. Select a stored form or enter the form size manually. Select a batch mode (Count UP until paper
is depleted, or Count DOWN from a preset quantity.) Initiate the signing process.
At each step the Model 911 displays a prompt for an entry or action. At some of the steps, supplemen-
tal messages are displayed. To suppress the supplemental messages, press any key immediately after
power is switched on, before the prompt “Enter Executive Codes” appears.
7.1 Setup Steps
The prompts and messages in the display are self-explanatory. For reference, here is a list of the
prompts and the choices available at each prompt. Prompts not necessary for a particular setup will be
skipped.
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1. “Enter Executive Code” - Enter the 5-digit code that has been programmed as the executive
security code. Each digit entered will be acknowledged by the moving cursor in the display. If
a mistake is made, press CE and try again. If the code is not accepted, use the lock key to
reprogram the executive security code as explained in the PROGRAMMING section of this
manual. The factory preset executive code is “11111”.
2. “Cover May Be OPENED” - If you are installing or removing the signature plates, or if you
need to adjust the signature plate holder and platen horizontally to coincide with the signature
block on the documents, lift open the cover within five seconds. For more information on
installing the signature plates, please see the INSTALLATION section of this manual. The
Model 911 will sequence to the next step automatically if this prompt is displayed for five
seconds, or if the cover is opened and closed. Once the cover is opened, it may remain opened
indefinitely. Once the cover is closed, it will remain locked until the executive code is entered
again. *If access to the signature plates is not required, press ENTER while this prompt is
displayed, or wait for the five second time out.
¤ The cover must be closed to continue.
3. “Press 1 for Stored or 2 for Manual” - If you wish to use the most recent setup again, press
CE at this time. The Model 911 will then skip this step and the next two steps. To select a
stored form, press 1 on the keypad, then select a stored format number by pressing the
corresponding number, 1-5, on the keypad. The Model 911 will display “Form Size” and
“Batch Mode” for that stored form number. The Model 911 will then skip the next two steps,
which are for manual entry only. To enter the form length by the keypad, press 2 for manual
entry.
4. “Enter Form Size” - Enter the distance from signature line to signature line on the documents.
*This distance is the same as the form length from top to bottom. Then press ENTER.
5. “Batch Mode?, 1=UP 2=DOWN” - To have the Model 911 imprint documents until the paper
is depleted, press 1 on the keypad. During the run, the Model 911 will keep a running total for
the batch by counting up from zero. To have the Model 911 imprint a preset quantity of
documents, press 2 for Count DOWN.
6. “Enter Batch Amount” - If the current batch mode is Count DOWN, a quantity must be
entered. As the documents are imprinted, the Model 911 will count down from this number,
stopping at zero. If the batch mode is Count UP, this step will be skipped.
7. “Enter Operator Code” - Enter the 5-digit code that has been programmed as the operator
security code. Each digit entered will be acknowledged by the moving cursor in the display. If
a mistake is made, press CE and try again. If the code is not accepted, use the lock key to
reprogram the operator security code as explained in the PROGRAMMING section of this
manual. The factory preset operator code is “22222”.
8. “Depress ENTER When Paper is Aligned” - Load the paper onto the tractors as follows.
Flip open the tractors. Place the paper’s margin holes onto all of the pins of each tractor, being
careful to keep the form horizontal. Close the tractors. Slide the tractors left or right to
position the signature block on the first document in front of the platen, which is directly below
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the signature plate holder. If this alignment is not possible, please refer to the INSTALLATION
section of this manual for positioning of the signature plate holder. Lock the tractor slides by
pushing the locking lever on each tractor away from you. The paper should be snug between
the tractors, but not taut or slack. Use the JOG keys to align the signature line on the first
document with the arrow on the right tractor.
9. “Depress RUN Key to Activate!” - When the paper is placed so the documents can unfold
squarely, press RUN. øHint: The Model 911 runs more smoothly when the paper is fed
from a lower surface.
10. “Batch Count _ _ , Any Key to Stop!” - The Model 911 will imprint documents and keep a
running batch total until the STOP key (or any other key) is pressed, the paper is depleted,
or the preset quantity has been imprinted (Count DOWN mode only). If the Model 911 is
paused by a keystroke, it will remain on “HOLD” until you press “RUN” to continue, or press
“UNDO” to terminate the run. After a few documents have been signed, you may wish to
pause the Model 911 to verify the signature alignment and to ensure that the paper is restacking
correctly. øHint: The paper will restack more easily if it is allowed to fall 1-2 feet after
exiting the Model 911. During a pause, while the display is flashing “HOLD”, signature
alignment can be adjusted vertically by the JOG keys. Each JOG step is approximately 1/16”.
For example: if the signature is 1/8” too high, tap on the JOG FORWARD key two times. To
continue the imprinting process, press RUN.
11. “Final Batch _ _, Press any Key” - At the end of the run, the display will show the final batch
quantity. After any key is pressed, the display will show the “Final Audit” quantity (total of all
batches). Another keystroke brings back the initial operation prompt “Enter Executive Code”.
¤ After each run, or if an incorrect setup is attempted, the Model 911 reverts back to the
security mode and displays “Enter Executive Code”.
7.2 Operation With a Model 968 Burster
A Model 911 Signer and a Model 968 Burster can be connected by a cable to form an automatic sys-
tem for signing and bursting continuous forms, with or without margin trimming. The Model 981
Stand, with a two-section top shelf and a paper loop tensioner, is designed specifically for this system.
7.2.1 Models 911/968 System Installation
1. Load the forms into the Model 911 Signer. Run the signer until a 4 foot length of continuous
forms has been signed and press PAUSE. The signer will pause and display “HOLD”.
2. Feed the forms under the tension bar on the stand and load the leading edge into the Model 968
Burster. The burster will alternately display “System From Size: _ _” and “Load Paper, RUN
Key to Start”. The size displayed should be the desired burst length.
¤ If the sensor on the tractor can see the paper, the burster will display only
“Sys Form: _ _, RUN Key to Start”.
3. On the Burster, press RUN. The Burster will auto-load as usual and, as the bursting begins, the
signer will automatically run. To pause the system, press PAUSE on either machine. Both
machines will display “HOLD”. To continue bursting, press RUN on either machine. Both
machines will run and display as usual. See caution note below.
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When the Signer is in the Count UP mode, the system runs until all forms are signed and burst. When
the Signer is in the Count DOWN mode, both machines stop when the count on the signer is down to
zero. *The burster always counts up. To continue, separate the unsigned forms from the signed forms
and clear them out of the Signer. Use the JOG keys on the signer to expose the joining perforation.
On the Burster, press RUN to finish bursting the batch of signed forms.
X If RUN on the Burster is pressed while the Signer is displaying any message other than
“HOLD”, the Burster will run by itself. If there is a loop of forms between the Signer and
Burster, the forms may be torn when the loop is taken up. When the Burster can no longer feed
forms, it will stop and display an error code.
7.2.3 Models 911/968 System, Stand Alone Operation
To operate either the Signer or the Burster independently, turn off the other machine or disconnect the
911/968 cable at either end.
8.0 TROUBLESHOOTING GUIDE
If a procedural error is made during setup of programming, the Model 911 displays a specific
message describing the error, such as “Invalid Executive Code”. To correct a procedural error, press
CE and try again. If the message is repeated, consult the OPERATION section to verify the procedure.
If the error message is repeated again, turn the Model 911 off and on again, and repeat the setup or pro-
gramming steps. If the Model 911 does not perform as described in the OPERATION section, call
your dealer, or the Martin Yale Technical Assistance line at 260-563-0641.
In case of an error in the running sequence or timing of the mechanism, the display will show
“System Error, Error Number _ _”. Please note this error category number. Then press STOP to get
the “Error Reference Number”, which indicates a specific error in that category. Please refer to Section
10.0 ERROR CODE EXPLANATIONS for remedies. If a system error persists, call your dealer, or the
Martin Yale Technical Assistance line at 260-563-0641.
Following is a list of possible problems and corrective actions.
1. No Message in the display - Make sure the power cord is plugged into a live AC outlet.
Check the power fuse in the rear panel for an open filament of a burnt spot. Replace a
defective fuse only with the same type and rating fuse.
2. Control Panel will not accept an input - Consult the OPERATION section to verify input
sequence.
3. First prompt after power on is not “Enter Executive Code” - Check to see that the lock key
is out of the rear panel switch. Turn power off and on again.
4. Security code is not recognized - Press CE and reenter your security code. If the security
code still is not recognized, reprogram it by the procedure in the PROGRAMMING section of
this manual.
5. Display indicates “Cover May Be Opened”, but cover is stuck - Rock the cover up and
down at both sides while the message is displayed. If necessary, press UNDO and reenter the
security code.
6. Signature plate holder won’t slide - Check to make sure that the set screw is loose. Gently
tap the right end of the signature plate holder.
10
7. Platen will not slide - Gently tap either end of the platen. Slide the platen back and forth
several times. If necessary, loosen but do not remove, the set screw using the hex (Allen)
wrench provided. The factory setting for proper tension is 3/4 turn counterclockwise from
snug.
8. Cover will not close completely - Check to see that the ink roller assembly was installed with
the flat side of the ink roller guide at the top.
9. “Cover is Open” message when cover is closed - Jiggle cover slightly.
10. “Error! No Paper Loaded” message with paper in tractors - Check that the paper is
positioned over the sensor switch in the right tractor.
11. Paper rides out of tractors - Check for good alignment and slight slackness of the paper in the
tractors. Check the paper for torn perforations.
12. Paper jams - Check the paper for torn perforations. Flatten the leading edge of the paper.
13. No signature on the paper - Make sure the platen is beneath the signature plate holder. Make
sure the signature plates and the ink roller have been installed.
14. Every other signature is out of alignment - Determine which signature plate has a misaligned
rubber pad and realign it as follows. Viewing a signature plate with the notch to the right, the
signature will be upside down and the imaginary signature line should align with the top edge
of the notch. The signature should be centered left to right. If a rubber pad is not positioned
correctly, remove it and realign the rubber pad.
15. Signature is consistently too high or too low - Check alignment of the rubber pads of the
signature plates. See #14 above.
16. Signature placement is not consistent - Call your dealer, or the Martin Yale Technical
Assistance line at 260-563-0641.
17. Signature impressions smear or are slow to dry - Check ink roller adjustment, see section 5.3
and 5.4 of this manual. Always use the protective glove supplied with your Model 911 (or
similar hand protection) when working with ink rollers.
18. Signature impressions too light or uneven - Check ink roller adjustment. Replace the ink
roller if the ink roller has been in use for 50,000 impressions or is older than 18 months.
19. Every other signature is too light - Determine which signature plate needs to be raised.
Install a piece of masking tape under each end of that signature plate directly on the signature
plate holder.
20. Machine rattles while running - Open the cover and check the tightness of the signature
plates. If one signature plate is loose, put a small strip of masking tape on the beveled end of
the signature plate.
21. Machine squeaks - Oil sparingly with one drop of light machine oil in each bearing.
22. Machine makes a growling sound or squeals continuously - Stop the machine and
immediately call your dealer, or the Martin Yale Technical Assistance line at 260-563-0641.
9.0 MAINTENANCE
¤ Maintenance information included in this manual consists of a Troubleshooting Guide, a Parts
Diagram with a Parts List, and a Wiring Diagram. For technical assistance, call the Martin Yale
Technical Assistance line at 260-563-0641.
X CAUTION!! Make sure that power to the machine is disconnected and locked out before
attempting any maintenance procedure.
11
9.1 Cleaning
General - to be performed as needed or at least monthly.
1. Vacuum paper dust and other contaminant from the Model 911.
2. Clean the main body of the machine with a soft dry cloth.
3. Clean the Platen and the Signature Plates.
X CAUTION!! The ink roller is saturated with permanent ink. Always use the protective
glove supplied with your Model 911 (or similar hand protection) when working with ink
rollers.
X WARNING!! Never use cleaning solvents near fire or flame. Always wear eye and skin
protection when using cleaning solvents.
When the quality of signatures begins to noticeably deteriorate, clean the platen and signature plates.
to clean the signature plates, remove them from the signature plate holder. Clean the plates with a
cloth dampened with alcohol. Wipe the signature plate holder, idler wheels, and platen with a cloth
dampened with alcohol.
9.2 Lubrication
After each eight hours of running time, lubricate all accessible metal bearings with one drop of light
machine oil that contains no detergent or wax. Do no use a penetrating oil; it will displace the existing
oil and evaporate. Lubricate gears and plastic bearings with lithium grease or other synthetic grease.
10.0 ERROR CODE EXPLANATIONS
If the Model 911 displays “System Error, _ _” , press STOP to see the the “Error Reference Number _
_”. Following is a list of error reference numbers, their meanings, and suggested remedies. If any
error persists, contact your dealer or Martin Yale at 260-563-0641.
Error Reference 04 - The signature plate was moved manually during a pause (“HOLD”). Try
setup again.
Error Reference 10 - Signature flag not found. Try setup again.
Error Reference 11 - Signature step missed during a run cycle. This error indicates a loss of
synchronization between the signature shaft and the platen shaft (paper drive).
Error 11 is usually caused by an obstruction, excessive heat, or low AC supply
voltage. Remove any obstruction to the signature shaft or the paper path.
Remove any blockage of the rear and bottom ventilation slots. Check for a
minimum AC supply voltage of 103 VAC.
Error Reference 12 - Paper sensor switch is erratic during running. Reposition the paper for
smoother feeding.
Error Reference 13 - Invalid form length stored. Reprogram the form length.
12
Error Reference 15 - No encoder pulses detected while the tractor motor runs. See Error
Reference 19.
Error Reference 16 - Synchronization error during pause. See Error Reference 04.
Error Reference 17 - Missed signature cycle interrupt signal. See Error Reference 11.
Error Reference 19 - No encoder pulses detected. Check continuity of the encoder cable.
Error Reference 20 - Incorrect ratio of encoder pulses to signature flag pulses. Carefully remove any
contamination from the encoder disk and the home flags. See Error
Reference 11.
Error Reference 30/31 - EPROM error. Try setup again.
13
If after carefully reading this manual you still need further assistance, here are several easy ways to
contact someone who can help.
1. Call your dealer, the person who sold you the machine. All of Martin Yale’s dealers are
provided with instructions on how to operate and maintain Martin Yale machines.
2. Call Martin Yale’s Technical Assistance line at 260-563-0641.
4. Contact Martin Yale’s website, located at www.martinyale.com
5. Mail us at 251 Wedcor Avenue
Wabash, IN 46992
PARTS DIAGRAMS
14
Figure 4 - Parts Diagram
Figure 5 - Parts Diagram
PARTS DIAGRAMS
15
Figure 6 - Parts Diagram
Figure 7 - Parts Diagram
7
Ref. Part No. Description Qty.
1 W-O911045 Left Side Frame 1
2 W-A911102 Door & Hinge Assy. 1
3 W-O912099 Bottom Cover 1
4 W-A911102 Back Cover 1
5 W-O911046 Right Side Frame 1
6 M-S004066 #8 Tamper Proof Screw 13
7 W-O911053 Right Side Cover 1
8 M-O911048 Plastic Bezel 1
9 W-O911047 Base Channel 1
10 M-S030045 Rubber Feet 4
11 W-O911049 Left Side Cover 1
15 M-S033053 Power Switch 1
16 M-S040033 14 Position Ribbon Cable 1
17 W-A912101 Control Panel Assy. 1
17A M-O911300 Keybd. Assy. 18” cable 1
17B M-O912056 Control Overlay 1
17C M-S045153 14 pin LCD header 1
17D M-S045178 LCD 1
19 W-A911111 220/240V Power Cord Assy. 1
*20 M-O911202 Main Logic PC Board 1
22 W-A911103 110/120V Power Cord Assy. 1
23 W-O912097 Encoder Bracket Plate 1
24 WRA911112 Encoder Board Cable 1
26 W-O912092 Encoder Bracket 1
27 W-I912095 Flag Sensor Bracket 1
28 M-O911100 Encoder PC Board 1
29 W-A911029 Encoder Assy. 1
29A M-S008014 3/8x5/8x.01 Spr. Wash. 1
29B M-S010014 5/16” E-Ring 2
30 M-S022061 64T-32P Gear 1
31 M-S022062 22T Pulley 1
32 W-A912103 Flag/Hub Assy. 1
33 M-S025031 60XL037 Belt 1
34 W-A911044 Solenoid/Brkt. Assy. 2
34A M-S045083 Solenoid 24 VDC 1
34B M-O911098 Solenoid Plunger 1
34C M-S031094 Solenoid Spring 1
34D M-S008071 Nylon Washer 1
34E W-O911044 Solenoid Bracket 1
35 WRA911113 R.H. Interlock Sw/Brkt. 1
35A M-S033040 Microswitch 1
35B W-O970034 Switch Bracket 1
36 WRA911114 Solenoid Cable 1
37 W-A911154 Stepper Motor/Mnt. Assy. 1
Ref. Part No. Description Qty.
37A M-S021037 Stepper Motor 1
38 W-A911153 Optical Switch Assy. 1
39 M-S033039 Terminal Strip 1
40 W-O911050 Line Cord Plate 1
41 W-A911156 Key Switch Assy. 1
42 M-S045065 Fuse Holder 1
42A M-S045027 Fuse, 3 AG, 2A, For 110V 1
42B M-S045093 Fuse, 3 AG, 1A, For 220V 1
43 M-S035019 Strain Relief, 5L-1 1
44 W-A911151 Receptacle Assembly 1
48 W-A912091 Idler disc brkt. assy. 1
48A M-S023050 Flat Belt 2
49 W-O970034 L.H. Interlock Sw./Brkt. 1
50 W-O911068 Left Ink Shaft Brkt. 1
51 M-O008516 Platen 1
51A M-O911078 Drag Pin 1
51B M-S031008 Spring 1
51C M-S002010 10-32 x 1/4 Set Screw 1
52 W-A912098 Plate Holder Assy. 1
53 W-O912094 Ink Roller Bracket 1
54 WRA638154IF 3-Color Ink Roller Kit 1
55 W-O911067 Ink roller Shaft 1
56 W-O911023 Tie Bar 2
57 M-S031016 Spring 2
58 M-O911070 Shoulder Screw 2
59 W-O911069 Ink Roller Shaft Spring 2
60 W-O911066 Right Ink Shaft Brkt. 1
61 M-S010031 3/4” E-Ring 2
62 M-S013039 3/4 x 1 Fl. Bushing 4
63 W-O911026 Main Print Shaft 2
64 M-S019021 3/4” Set Collar 2
65 M-S013016 1/4” x 1/2” Flange Bshg. 2
66 W-O911025 Tractor Drive Shaft 1
67 W-O911024 Tractor Guide Rail 1
68 W-A911155 Tractor & Cord Assy. 1
71 M-S037054 Left Tractor 1
72 M-S022102 15T 3MM Pulley 1
73 W-O500051 Idler Stud 1
74 W-A911206 Motor Assembly 1
75 M-S037088 Fan 1
76 M-S022103 22T 3MM Pulley 1
77 M-O911001 80/12 Dual Pulley 1
78 M-S025045 100T 3MM Belt 2
79 M-O501014 60T Pulley 1
MODEL 911 PARTS LIST
16
NOT SHOWN
82 W-A911105 110V Transformer Assy. 1
83 W-A911110 220V Transformer Assy. 1
84 W-I912093 Logic Board Bracket 2
ACCESSORIES
M-S012003 3/32 Hex Wrench
MRS012014 Security Screw Socket, 1/4” Dr.,
Purchased Separately
M-S027481 Check Register
M-S026703 Shipping Carton
W-A911200 Left Shipping Foam
W-A911201 Right Shipping Foam
M-S027034 Instruction Manual
M-S045218 1.5 amp mini fuse for Logic
Retrofit Kit Information
for older models
* For an older machine that requires a new board, a retro
kit will be required (PN WRA911600)
Serial Number when change started:
911 =6600
911220 =7000
The parts necessary to complete the conversion that are
supplied in this retro kit are as follows:
W-A912101 Control Panel Assembly 1
M-O911202 Main Logic Board 1
M-S040032 14-Wire Ribbon Cable 1
W-O911053 Right Side Cover 1
M-O911059 Logic Board Spacer 2
M-S001012 6-32 x 1” Phillips Screws 2
M-S027034 Instruction Manual 1
Dual Signature Retro Kit
WRA912501 Dual Drum Kit
MODEL 911 PARTS LIST
17
18
Additional information on the 911/968 SmartSystem
The Model 911 Signer and the Model 968 SmartBurster can be connected by a cable to form an
automatic system for signing and bursting continuous forms, with or without margin slitting. The
Model 981 Stand, with a two-section top shelf and a paper loop tensioner, is designed specifically
for this system. To order the 968 or the 981, contact Martin Yale Industries at (260) 563-0641.
Setting Up the SmartSystem
Place the Model 911 Signer on the lower section of the top shelf, facing outward. Place the Model
968 SmartBurster on the upper section of the top shelf, directly behind the signer so that paper
centered in the signer will be centered in the burster. Plug one end of the 911/968 Cable into the
6-pin DIN receptacle on the rear panel of each machine. Align the index ridge on the plug with the
groove on the receptacle. Plug the power cords of both machines into AC outlets and power up
both machines. On the burster, install the Receiving Tray, position the tractors, and adjust the
slitters.
If a 968 is ordered, you will also receive an instruction manual that will go into more detail on how
to operate and maintain the 968. Also, see section 7.2 of this manual for details on how to run the
two machines together.
Contact Martin Yale Industries, Inc., in one of the following ways:
Call our Tech Service Line: (260) 563-0641
Customer Service Fax Line: (260) 563-4575
M-S027034
Rev. 1 4/21/03
251 Wedcor Avenue Wabash, IN 46992
Phone: (260) 563-0641 Fax: (260) 563-4575
www.martinyale.com email: [email protected]
19
Wiring Diagram
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