Aastra VentureIP Gateway User manual

USER GUIDE

Telephone System

IP

Table of Contents

Introduction..................................1

About this Guide .........................1

Requirements..............................1

Phone Parts ................................1

Installation....................................2

Overview

....................................2

Direct Network Connection .............3

Connect to the Network and to a

Power Source .............................3

Connecting When Inline Power is

Provided .........................................3

Connecting When Inline Power is

Not Provided

...................................4

Connecting the Handset .............4

Shared Network Connection ...........5

Installing on a Desk ........................5

Inserting the Number Card .............6

Getting to Know Your VentureIP

480i Telephone .............................7

Key Description........................7-8

Set Overview ................................9

Display Screen .......................... 9

Softkeys ..........................................9

Navigating........................................9

Editing text ....................................10

Entering Letters and

Characters ................................10

Display Icons ............................11

Status Lights ............................11

Handset, Headset, and

Handsfree Operation.................12

User Options ............................12

Services ................................... 13

Administrating Services .................14

Stored Number Lists .....................14

Changing Your Personal

Information ................................ 15

Changing Your Last Name........15

Passwords ............................... 15

Changing Your Password............. 15

Enabling and Disabling Your

Password ......................................15

Customizing Your Phone ...........16

Language Selection ..................16

Adjusting the Volume ................16

Select Audio Path .....................16

Self Test and Diagnostics .........17

Making and Receiving Calls..... 18

Handsfree Calling..................... 18

Make Calls Using a Stored

Number List.............................. 18

Redialing a Recently Called

Number .........................................18

Making a Call Using an

Incoming Call, Directory, or

Speed Dial List ........................ 19

Receive Calls ........................... 19

Receiving A Call....................... 19

Receiving Multiple Calls.................19

Call Duration ............................ 20

End a Call................................. 20

Call Handling ............................. 21

Hold.......................................... 21

Conference Calls...................... 21

Adding Parties to a

Conference Call ............................21

Putting Conference Callers On

Hold and Off Hold ......................... 22

Dropping Parties from a

Conference Call............................ 22

Mute ......................................... 22

Transfer.................................... 23

Transferring a Call ........................ 23

Call Forwarding........................ 24

Options for Forwarding Calls.... 24

Using Voicemail ....................... 25

View, Play, and Monitor Incoming

Voicemail Messages ............... 25

Logging In and Viewing

Messages ..................................... 26

Playing a Message ....................... 26

Monitoring Incoming Voicemail

Message ....................................... 26

Manage Voicemail Messages .. 26

Copying the Caller Information to your

Directory or Speed Dial List ............ 27

Zero Redirect .......................... 27

Language Selection ................ 27

Change Voicemail Options ...... 28

Recording Your Name and

Greeting ........................................28

Retrieving Voicemail..................... 28

Message Review Options............. 28

Callers ...................................... 29

Table of Contents

Using Directories ...................... 30

About Directory Lists ................30

Access and View a

Directory List ............................ 30

Accessing a Directory List and

Viewing the Entries .......................30

Change Directory Displays .......30

Add, Delete, and Edit Entries ...31

Adding an Entry From the Caller

List or a Voicemail Message........ 31

Using a Call List........................ 32

About Call Lists ........................ 32

Access and View a Call List ..... 32

Edit Entries............................... 32

Temporarily Editing a Call List ...... 32

Add a Call List Entry to a Personal

Directory or Speed Dial List ..... 33

Copying an Entry from a Call List ..33

Delete Call List Entries .............33

Using Speed Dial........................34

About Speed Dial ......................34

Access and View the Speed

Dial List .................................... 34

Special Features ....................... 36

Do Not Disturb.......................... 36

Enabling and Disabling the Do Not

Disturb Feature............................. 36

Intercom ................................... 36

Computer Access to Telephone

Features................................... 36

Troubleshooting.........................38

Limited Warranty....................... 40

1

Model VentureIP 480i User Guide

Introduction

About this Guide

This user guide provides basic installation instructions and

describes all user-enabled features for the VentureIP 480i telephone.

The

VentureIP 480i System Guide

offers more detailed technical

instructions regarding network installation, conﬁguration, downloads

and set management. The

VentureIP Gateway Installation Guide

speciﬁcally addresses the installation and technical speciﬁcations of

the VentureIP Gateway.

Requirements

You require the following to install your VentureIP 480i Telephone:

• 802.3 Ethernet/Fast Ethernet LAN (please note that this document

does not provide any instructions regarding the installation of a

LAN or router).

• Category 5/5e straight through cabling

• A PoE (Power over Ethernet) inline power supply, necessary only

if your network does not provide 802.3af compliant in-line power

(optional accessory)

Phone Parts

When you unpack your phone, ensure that you have all of the following

items. If any part is missing, contact your supplier.

handset

number card

and lens

telephone

handset cord

Ethernet Cable

480

Conf Services

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ABC DEF

GHI JKL MNO

PQRS

TUV

WXYZ

1

4

3

6

2

5

798

0

*

#

i

L1

L2

L3

L4

IP

Model VentureIP 480i User Guide

2

Installation

A PoE (Power over Ethernet) inline power adapter supplies 48v power

to the 480i through the Ethernet Cable on pins 1 & 2 and 3 & 6.

Do not use this power supply to power other devices.

•

Voltage:

110/120 V AC in; 48 V DC out

Safety and emissions:

Canada: ICES-003 Class A; Japan: VCCI Class A;

U.S.: FCC Class A, CSA, C-Tick, NOM

Installation

Overview

The VentureIP 480i Telephone can be set up to share a network connection

with another network device. Power can be provided by an 802.3af compliant

network power source, or a PoE inline power supply (optional accessory).

The phone can be set up either:

• with a direct network connection to the Ethernet wall jack, or

• as a shared network connection with pass-through if connecting the

phone to a computer or other network device.

Optional Accessories (Not Included)

PoE (Power over

Ethernet) Inline

Power Supply

Additional Ethernet

Cable (category 5/5e

straight through cable)

PSTN

4

8

0

4

8

0

4

8

0

4

8

0

3

Model VentureIP 480i User Guide

Installation

Direct Network Connection

Located at the back of the phone are two fully switched 10/100 Mbps

Ethernet cable ports. Use the port marked with

l

to connect the phone to the

network, and to provide power to your phone. See “

Connect to the Network

and to a Power Source”

for more information.

Connect to the Network and to a Power Source

If your network provides 802.3af compliant in-line power, the phone will be

provided with power through the network.

If your network does not provide 802.3af compliant in-line power, you will

need to install the PoE inline power supply (optional accessory).

Connecting When Inline Power is Provided

1.

On the back of your phone, connect the Ethernet cable (provided with your

phone) into the network port marked with

l

.

2.

Plug the other end of the Ethernet cable into the network jack on the wall.

Model VentureIP 480i User Guide

4

Installation

Connecting When Inline Power is Not Provided

1

. On the back of your phone, connect the Ethernet cable (provided with your

phone) into the network port marked with

l

.

2

. On the PoE power supply, plug the other end of the Ethernet cable into

the network jack marked as shown in the following diagram.

3

. On the PoE power supply, connect an additional Ethernet cable into the

network port as shown in the following diagram.

4

. Plug the other end of the Ethernet cable into the network jack on the wall.

5

. Plug the PoE power supply into a power outlet. You should connect

the power supply to a surge protector or power bar.

Note:

All Ethernet cables must be category 5/5e straight-through cables, such as

the cable provided with your phone.

Connecting the Handset

1.

Turn the phone over and locate the handset jack marked

j

.

2.

Insert one end of handset cord into the jack until it clicks into place.

3.

Route the handset cord through the upper groove as shown in

the diagram below.

4.

Attach the handset to the other end of the handset cord.

To Handset

5

Model VentureIP 480i User Guide

Installation

Shared Network Connection

To connect a network device (such as a computer) to the phone, connect

an Ethernet Cable into the network port on the back of the phone marked

with

`

. Plug the other end of the Ethernet Cable into the network jack

on the network device that you are sharing the network connection with.

Note:

The

`

jack on the 480IP does not supply inline power onto

other network devices.

Note:

All Ethernet cables must be category 5/5e straight-through cables, such as the

cable provided with your phone.

Installing on a Desk

1.

Route the cables through the opening in the stand.

2.

Attach the stand by inserting the tabs on the stand (marked with

o

) into

the slots on the bottom of the phone. For a higher viewing angle, use the

slots marked

n

. For a lower viewing angle, use the slots marked

m

.

3.

Push the stand towards the phone until it snaps into place.

4.

Press the cords into the grooves provided on the bottom of the stand.

This will allow the stand to sit ﬂat on a desk surface.

Model VentureIP 480i User Guide

6

Installation

Inserting the Number Card

1. Write your phone number on the number card, and place it into the card

slot on the phone, located under the mouthpiece in the handset cradle.

2. Gently bend the clear plastic lens into the slot, over the number card.

7

Model VentureIP 480i User Guide

Key Description

Getting to Know Your VentureIP 480i Telephone

C

onf

Services

Xfer

Icom

480

Speaker Status Light

Headset/Handsfree Button

Mute button

Volume Bar

Dial Pad

Softkeys

Key Description

Large Backlit Display

Navigational Keys

Status Light

Line or Call Appearance

Buttons and Lights

Handset



204

— SpeedDial

— CallFwd

— DND

CallList —

Voicemail —

Directory —

Ann Jenson

Extension

Number

User

Name

Display Screen

Model VentureIP 480i User Guide 8

Key Description

Keys Key Description

1

Places an active call on hold. For more information,

see “Hold”.

2

Redials previously dialed numbers. For more information,

see “Redialing a Recently Called Number”.

3

Ends an active call, or exits an open list (for example,

a directory list), without saving changes.

4

Accesses options for administering services and customizing

your phone. For more information, see “Change Voicemail

Options”, “Changing Your Personal Information”, or

“Customizing Your Phone”.

u

Adjusts the volume for the handset, ringer, or handsfree

speaker. For more information, see “Customizing

Your Phone”.

d

f

Activates handsfree phone operation.

a

Prevents a caller from hearing you through the handset

or handsfree microphone. For more information, see

“Call Handling”.

7

Transfers the active call to another number. For more

information, “Call Handling”.

:

Begins a conference call with an active call. For more

information, see “Call Handling”.

i

Navigates between display screens, onscreen text, and

menu selections. For more information, see “Display

Screen”.

8

Accesses the Intercom feature. For more information, see

“Special Features”.

9

Accesses the available features on your phone. For more

information, see “Services”.

=

>

<

?

Connects you to a line or an incoming call. For more

information, see “Making Calls” and “Receiving Calls”.

9

Model VentureIP 480i User Guide

Set Overview

Display Screen

The display screen provides an interactive interface that shows information

about calls and features.

The upper portion of the screen displays information, and the lower portion

displays options that correspond to six “softkeys” on either side of the screen.

The contents of the display screen change, depending on the status of the

phone (such as any active calls in progress, or any features in use).

Softkeys

There are six softkeys on either side of the lower portion of the display

screen. The functions of the softkeys change, depending on the current status

of the phone. For example, if you are customizing your phone, the softkeys

will reﬂect the customization options available to you. If you are listening to

a voicemail message, the softkeys will reﬂect the options available to you

for processing that voicemail message. The softkey label is displayed directly

beside the softkey, and indicates the current function of that softkey.

Navigating

You use the display screen to perform many functions on the phone.

Use the softkeys to navigate into and out of a display screen, as follows:

Use the navigation keys (located beneath the display screen) to navigate,

as follows:

Softkey Key Description

Exit

leave the currently displayed feature or list.

Back

move back one level in a menu hierarchy.

Cancel

cancel the current process. No changes are saved.

Select

select the current list item.

Done

end the current process and save any changes.

Navigation Key Key Description

s move to the next screen or list item.

r move to the previous screen or list item.

3 move back one level in a menu hierarchy.

4 select the current list item.

Model VentureIP 480i User Guide 10

Set Overview

Editing text

When you need to edit onscreen display text, (for example, to enter

a directory list name), use the following guidelines:

Entering Letters and Characters

You can enter characters using the telephone’s dial pad. To enter a letter,

press the key with that letter on it. If the letter is the second one on that key,

press the key twice. For example, to enter ‘R’, press 7 three times. The cursor

will advance to the next space after a delay of

2

seconds or if you press a

different key.

To change the case of a letter, press the ChangeCase softkey, and then enter

the letter. By default the ﬁrst letter of a word or name will be capitalized, and

the letters following will be lower case.

Special characters are entered by pressing the 1 and the # keys.

Characters will appear in this order:

1: & , ( ) ` . _ - 1. #: # / \ @.

To Do this

enter text at the current

cursor position.

Press the dialpad key with the corresponding

letter on it. Press once for the ﬁrst letter, twice

for the second, and three times for the third.

For example, to type “

R”, press the dialpad

key three times.

move the cursor to the left

without deleting.

Press the 3 key.

move the cursor to the right

without deleting.

Press the 4 key.

add a space at the

end of a line.

Press the 4 key.

move the cursor to the left

and delete.

Press the

backspace softkey.

change the case of a character.

Press the

ChangeCase softkey.

Note: The ﬁrst character in a line, and the ﬁrst

character after a space are automatically

capitalized.

11

Model VentureIP 480i User Guide

Set Overview

Display Icons

Status Lights

There are three sets of status lights:

• Status Light – located above the 2 key

• speaker light – located beside the

d/f key

• call appearance lights – located beside each 6 key

Icon Description

s r Use the up and down navigation keys to view

more information.

When shown beside the ﬁrst or last item in a

list, indicates that there are additional list items

not shown on the screen. Use the navigation

keys to scroll through all list items.

3 4 Use the left and right navigation keys to view

more information.

The call associated with this Incoming Call List

entry was not answered.

The call associated with this Incoming Call

List entry was answered.

You have returned the missed call associated

with this Incoming Call List entry.

Light Status Indicates

Status Light

fast blink incoming call

slow blink message waiting

Speaker Light solid

solidphone is in handsfree

operation

blink microphone is muted in

Handsfree mode

Call Appearance

Lights

solid an active call is on the line

slow blink

a held call is on the line

fast blink

incoming call is on the line

Model VentureIP 480i User Guide 12

Set Overview

Handset, Headset, and Handsfree Operation

You can use your phone in handset, headset, or handsfree operation. Handset

is the default operation. To switch to headset operation, plug in the headset.

To switch to handsfree operation, use the

d/f key.

User Options

User Options Menu

Password

Call Forward

Voicemail

Directory

Call List

Reset Counter

Change Password

Turn Password On/Off

Record Greeting

Record Name

Default Dir

Order: Corp

Order: Personal

All Calls

After X Rings

Clear Incoming

Clear Dialed

Clear All

Language Selection

Last Name

Set Audio

Diagnostics

Main Menu

Secondary Menus



User Options Menu

1. Password

2. Call ForwardŁ

3. Voicemail

4. Directory

— SysOptions

— Logout

Select —

O

13

Model VentureIP 480i User Guide

Services

Services Menu

Speed Dial

Redial List

Call List

Corp. Directory

My Directory

Voicemail

Paging Zones

DND

Menu

Services Menu

1. Call List

2. Corp. DirŁ

3. My Dir

4. Voicemail

— Shortcut

— Exit

Select —

S

Model VentureIP 480i User Guide 14

Services

The 9 key provides access to all available services. Use the display

screen to view and access available services.

Administering Services

Most services have customizable options to allow you to personalize

your phone to best meet your needs. The

4 key provides access to

all customizable options. You can choose to protect your options with a

password, if desired. Use the display screen to view and access the options.

See the speciﬁc procedures in this guide for detailed information about

how to customize each option.

Stored Number Lists

There are two temporary stored lists of caller information available on the

VentureIP 480i telephone. The callers list contains a listing of up to 100 names

and numbers of your most recent incoming callers.* The redial list contains

a listing of up to 100 of your most recent outgoing caller records. Both lists

are automatically updated with each incoming or outgoing call.

You can use the entries in these lists to quickly dial outgoing calls.

Because these lists are temporary, you cannot modify the entries in these

lists. You can, however, copy the information contained in these lists to one

of the permanent lists for permanent storage.

The permanent stored number lists (Directories and Speed Dial Lists) contain

permanent records of contacts or phone numbers. You can use the entries in

these lists to quickly dial outgoing calls, or to view detailed contact

information.

There are two Directories: Corporate and Personal.

The Corporate Directory is automatically maintained by the phone system

and contains up-to-date contact information about every person connected to

your phone system. You can only modify your own information in the

Corporate Directory.

Your Personal Directory is populated and maintained by you. Use the

Personal Directory to maintain up-to-date information about phone

contacts that are not within your company.

The Speed Dial List is populated and maintained by you. Use the Speed

Dial List to store frequently dialed numbers.

*Availability of feature dependant upon subscription to services offered by your

phone system or service provider

15

Model VentureIP 480i User Guide

Changing Your Personal Information

Last Name

You can set the name that is associated with your telephone. Your name is

automatically entered in the Corporate Directory. Your name is also used by

the Auto Attendant’s dial-by-name feature when callers enter your last

name to reach you.

Changing Your Last Name

1. Press the 4 key.

2. If your user options password is enabled, enter your password

and press Done.

3. Navigate to the Last Name list item and press Select.

4. Press Change and enter the new name. See “Entering Letters and

Characters” for more information.

5. Press Done.

Passwords

You can change, enable, and disable the password for your user options.

Enabling your password prevents anyone else from viewing or altering your

personal options.

Changing Your Password

1. Press the 4 key.

2. If your user options password is enabled, enter your password

and press Done.

3. Navigate to the Password list item and press Select.

4. With the cursor on the Change Pswd list item, press Select.

5. Enter the new password and press Next.

6. Re-enter the password and press Done.

Enabling and Disabling Your Password

1. Press the Options key.

2. If your user options password is enabled, enter your password

and press Done.

3. Navigate to the Password list item and press Select.

4. Navigate to the Turn Pswd ON/OFF list item and press Select.

5. Press Yes to conﬁrm.

Model VentureIP 480i User Guide 16

Customizing Your Phone

Language Selection

You can use the Language selection feature to set you preferred language on

the display screen. Currently English and French languages are provided.

1. Press the

4 key.

2. If your user options password is enabled, enter your password

and press Done.

3. Navigate to the Language list item and press Select.

4. With the cursor on English or Français, press Select.

5. Press Ok then Exit.

Note: See “Using Voicemail” to set the language for the voicemail instructions

callers will hear.

Adjusting the Volume

Pressing the volume button adjusts the receiver, headset, speaker, and

ringer volume.

• To adjust the ringer volume, leave the handset in the cradle and press

the volume bar uwhile there is no active call.

• To adjust the handset volume, lift the handset and press the volume

button while you are on a call. The handset will return to the default

volume after you hang up from your call(s).

• To adjust the headset volume, press the volume button while on a call.

The headset will return to the default volume after you hang up from

your call(s).

Note: The default handset and headset volume is always set at medium.

• To adjust the speaker volume, press the volume button while the

speaker is activated (activate the speaker by pressing d).

Select Audio Path

You can use the Set Audio feature to indicate your preference on the audio

path when you answer an incoming call by pressing a line key or the speaker

d/f button. The options are Handsfree, Handset and Headset.

1. Press the 4 key.

2. If your user options password is enabled, enter your password

and press Done.

3. Navigate to the Set Audio list item and press Select.

4. Press Headset, Hset/Spkr, Spkr/Hset or Handsfree. When you select

Hset/Spkr or Spkr/Hset, you can toggle between handset and speaker by

pressing the speaker button d/f.

5. Press Exit.

17

Model VentureIP 480i User Guide

Customizing Your Phone

Self Test and Diagnostics

You can perform various hardware and software tests on the telephone set.

1. Press the

4 key.

2. If your user options password is enabled, enter your password

and press Done.

3. Navigate to the Diagnostic list item and press Select.

4. With the cursor on Basic Test or Advanced Test, press Select. Follow the

instructions on the screen if you select Advanced Test.

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