Polaroid ColorShot Printer User manual

Manuals in this Acrobat document

This Adobe Acrobat document contains three manuals for the Polaroid

ColorShot printer. To go to any of these manuals, click its title below.

Telephone Support Guide (page 3)

Installation Guide (following Telephone Support Guide)

User's Guide (following Installation Guide)

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2 ColorShot printer telephone support guide

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3 ColorShot printer telephone support guide

Polaroid ColorShot Printer

Telephone Support Guide

"Polaroid", "ColorShot" and "IQA" are trademarks of Polaroid Corporation,

Cambridge, MA, U.S.A. All other product names may be the trademarks of their respective

owners.

Contents

Telephone support quick reference 8

Preparing to install the ColorShot printer 9

Installing the USB supplement and enabling USB in BIOS 13

Installing the USB supplement to OSR2 13

IRQs for USB controllers 17

Enabling USB in BIOS 18

Installation notes for specific computers 19

NEC laptop computers 19

Compaq Deskpro 4000 computers 20

Enabling USB with 430TX and 440LX chipsets 23

4 ColorShot printer telephone support guide

Telephone support quick reference (continued)

Hardware and application related operating problems 24

PhotoMAX software 24

PaintShop Pro software 24

MGI PhotoSuite software 24

Harvard Graphics software 25

Symbios Logic USB board 25

HP PhotoSmart printer 26

Introduction 27

How to use this manual 27

Manual organization 28

Documentation provided with ColorShot printer 30

List of user documents 30

How to view or print user documents 33

1 ColorShot printer description 34

Description 34

How the printer works 35

Specifications 37

User features 38

Typical ColorShot uses 38

5 ColorShot printer telephone support guide

1 ColorShot printer description (continued)

System requirements 39

ColorShot package contents 40

Warranty and service information 41

2 Introduction to USB 42

USB overview 42

USB description 42

How USB devices are connected to a PC 43

Compatibility with parallel, serial and SCSI devices 45

Current level of USB compatibility 45

USB host requirements 46

USB hardware and firmware 46

USB host controller types 47

USB software 48

Verifying USB compatibility 48

Upgrading to USB 49

3 Solving problems 51

General approach to problem-solving 51

Solving general printer problems 53

Solving film-loading and transport problems 58

6 ColorShot printer telephone support guide

3 Solving problems (continued)

Solving image quality problems 59

Resolving error messages 68

Error message index 68

Error messages and corrective action 69

Printing a test image with PEGTEST 79

Purpose of PEGTEST 79

Test image evaluation 80

PEGTEST printing procedure 81

Clearing ColorShot from the Windows registry 82

Clearing the registry with REGEDIT 83

Restoring the registry 85

Correcting conflicts with Microsoft Fax 86

4 Film information 87

Recommended film type 87

Other films you can use 88

Identifying ColorShot film 88

5 What the install program does 89

7 ColorShot printer telephone support guide

6 Using IQA to enhance picture quality 92

7 Maintenance 93

Maintenance overview 93

Cleaning the rollers 93

Cleaning the printer 94

Disassembly warning 94

8 MGI PhotoSuite software information 95

Obtaining support for MGI PhotoSuite software 95

PhotoSuite software FAQs 96

General questions 96

Installation questions 97

Operational questions 99

ColorShot Installation Guide

Following Telephone Support Guide

ColorShot User's Guide

Following Installation Guide

8 ColorShot printer telephone support guide

Telephone support quick reference

This chapter contains information expected to be used most often by ColorShot

telephone support personnel. Refer to later chapters for additional detailed

information.

For the fastest resolution of problems according to their symptoms, see Chapter

3, "Solving problems," on page 51.

Important note: The procedures in this chapter and throughout this manual

have been tested on numerous PC models running the Microsoft Windows 95

operating system. It is not possible to test all systems and configurations,

however, and some unexpected results may occur.

9 ColorShot printer telephone support guide

Preparing to install the ColorShot printer

Before a customer connects the ColorShot printer to a PC and installs the driver,

he should perform the following checks to assure the computer's USB port is set

up correctly. If you are unfamiliar with the USB (universal serial bus) protocol,

review Chapter 2, "Introduction to USB," on page 42 before continuing.

1 Verify that the computer has Windows 95 version B installed by following the

steps below. (This version B of Windows 95 is also called OSR2.)

a Click the My Computer icon with the right mouse button, then click

Properties on the shortcut menu that appears.

10 ColorShot printer telephone support guide

b Click the General tab and verify that the Windows 95 version number

ends in the letter "b."

EUHTXLUHGIRU

86%FRPSDWLELOLW\

If the Windows 95 version is correct, go to step 2.

If the Windows 95 version number does not end in "b," the system cannot

use ColorShot or other USB devices unless the operating system is

upgraded. For more information, see "Upgrading to USB" on page 49.

11 ColorShot printer telephone support guide

2 Verify that the computer has a USB connector.

Desktop PCs usually have two USB connectors, and laptops may have only one.

86%&RQQHFWR

U

7\SLFDO

'HVNWRS

&RPSXWHU

86%6\PERO

If a USB connector is present, go to step 3.

If the computer does not have USB connectors, it must be upgraded with a USB

expansion board before it can be used with the ColorShot printer. See

"Upgrading to USB" on page 49 for more information.

3 Verify that the USB ports are enabled with the following steps:

a Click the My Computer icon with the right mouse button, then click

Properties on the shortcut menu that appears.

12 ColorShot printer telephone support guide

b Click the Device Manager tab and verify that a USB device appears at the

bottom of the list, with sub-entries similar to the examples shown below.

,QWHO$%3&,WR86%8QLYHUVDO+RVW&RQWUROOHU

86%5RRW+XE

86%

6WDQGDUG2SHQ+&'86%+RVW&RQWUROOHU

86%5RRW+XE

86%

9LD7HFK%XV$&3,3&,'HYLFH

9LD7HFK3&,8QLYHUVDO6HULDO%XV

86%

([DPSOHVRIFRUUHFWO\FRQILJXUHG'HYLFH0DQDJHU

If the USB device appears as shown, the system is ready for installation

according to instructions starting on page 6 of ColorShot Installation

Guide.

13 ColorShot printer telephone support guide

If the device is not visible or it is preceded by a yellow exclamation point

(

), the customer may need to enable USB in the computer's BIOS and

install the USB supplement on the PC as described in the next section.

Installing the USB supplement and enabling USB in BIOS

If the procedure in the previous section indicates that the USB supplement to

OSR2 must be installed on the PC and USB must be enabled in the computer's

BIOS, follow the instructions in this section.

In general, the procedure consists of these general steps:

1 Installing the USB supplement to OSR2.

2 Enabling USB in the computer BIOS.

Use these steps to install the supplement necessary for enabling USB on the

computer.

1 Following instructions with Windows 95, run ScanDisk to verify that no

problems exist on the computer hard drive.

Installing the USB

supplement to

OSR2

14 ColorShot printer telephone support guide

2 Run DETROITR.EXE in the USB folder on the ColorShot CD ROM. (Click the

Windows Start button, click Run, click the Browse button, navigate to the USB

folder on the CD ROM drive, click DETROITR.EXE, click Open, and click OK

in the Run box.)

3 Follow instructions on the screen to complete the installation, which includes

restarting the system.

4 Verify that the USB ports are enabled with the following steps:

a Click the My Computer icon with the right mouse button, then click

Properties on the shortcut menu that appears.

15 ColorShot printer telephone support guide

b Click the Device Manager tab and verify that a USB device appears at the

bottom of the list, with sub-entries similar to the examples shown below.

,QWHO$%3&,WR86%8QLYHUVDO+RVW&RQWUROOHU

86%5RRW+XE

86%

6WDQGDUG2SHQ+&'86%+RVW&RQWUROOHU

86%5RRW+XE

86%

9LD7HFK%XV$&3,3&,'HYLFH

9LD7HFK3&,8QLYHUVDO6HULDO%XV

86%

([DPSOHVRIFRUUHFWO\FRQILJXUHG'HYLFH0DQDJHU

If the USB device appears as shown, click the OK button and proceed

with ColorShot installation according to instructions starting on page 6 of

ColorShot Installation Guide.

16 ColorShot printer telephone support guide

If the USB device instead appears in the Other Detected Devices category

instead of the way it is shown above, the drivers may not have installed

properly. In this case, continue with step 5 below.

5 If the USB device appears in the Other Detected Devices category, click the

USB device to highlight it.

Note: Some systems, including many PC clones, require installation of

additional utilities before the USB configuration is complete. For example, some

chipsets require a patch file installation as described in "Enabling USB with

430TX and 440LX chipsets" on page 23.

6 Remove the device by clicking the Remove button.

7 Allow the system to detect the USB controller by closing the Device Manager

and restarting Windows.

The USB controller should appear as shown in the illustration following step 4b

above.

8 Continue with enabling USB in the computer BIOS as described in the next

section.

17 ColorShot printer telephone support guide

When the USB host controller is enabled by installing the USB supplement as

described in the previous section, it typically installs on IRQ 9, 10 or 11. The

host controller installs itself on the PCI bus using the built-in process called IRQ

steering. With this process, Windows dynamically assigns ("steers") PCI bus

IRQs to PCI devices. The Device Manager often shows the USB host controller

sharing an IRQ with another device. This does not seem to cause problems with

the ColorShot printer.

In rare instances, a PCI board that worked before USB was enabled no longer

works after USB is enabled. When this happens, the Device Manager displays a

yellow exclamation point next to the device that no longer works. This problem

has two workarounds:

Assign another IRQ: Some PCI boards are shipped with utility programs for

assigning an IRQ to the device. These utilities are usually accessed during

startup.

Make another IRQ available: Another IRQ can be made available for the

board by disabling a device that the customer does not use. For example, many

laptop PCs have an infrared port occupying an IRQ. If the infrared port is not

used, the customer can disable its IRQ port through the BIOS setup. After the

system is restarted, that IRQ will be available for other devices.

IRQs for USB

controllers

18 ColorShot printer telephone support guide

Some computers may not have the USB controller enabled in the system BIOS.

Use the steps below to enable the controller or verify that it is already enabled.

Note: Be sure to follow the steps in "Installing the USB supplement to OSR2" in

the previous section before starting this procedure.

1 Reboot the system and wait for on-screen instructions for displaying the BIOS

setup screens. For example, some computers require the user to press the F2 key

at a certain time during bootup.

2 Navigate through the BIOS screens to the setting that enables the USB

controller. The USB setting is often in the "Advanced Chipset Setup, "

"Integrated Peripherals" or "Chipset" setup screen. Look for "USB Function" or

"USB Function Enable." On some systems, the USB function may be labeled

"USB Keyboard Controller."

3 If the USB function is not enabled, follow instructions on the setup screen to

enable it.

4 Follow instructions on the screen to save the new settings and reboot the system.

5 Continue with ColorShot installation, starting with "Connect the printer" on

page 6 of ColorShot Installation Guide.

Enabling USB in

BIOS

19 ColorShot printer telephone support guide

Installation notes for specific computers

Some systems tested for ColorShot compatibility require special procedures for

proper installation.

Some NEC laptop computers, specifically the model 5060, may display the

following line in the Windows Device Manager (at step 3 on page 11), even if

USB has not been enabled in the computer BIOS:

2SHQ+&'86%+RVW&RQWUROOHU

If this line appears in the Device Manager on an NEC laptop computer, follow

these steps to prepare for installation:

1 Enable USB in the computer BIOS. (See "Enabling USB in BIOS" on page 18.)

2 Continue with ColorShot installation according to instructions starting on page 6

of ColorShot Installation Guide.

NEC laptop

computers

20 ColorShot printer telephone support guide

If the ColorShot software cannot be installed on a Compaq Deskpro 4000

computer, follow these steps:

1 Click the My Computer icon with the right mouse button, then click Properties

on the shortcut menu that appears.

2 Click the Device Manager tab.

If a USB device appears at the bottom of the list as shown below, discontinue

this procedure. Instead, click the OK button and proceed with ColorShot

installation according to instructions starting on page 6 of ColorShot Installation

Guide.

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9LD7HFK3&,8QLYHUVDO6HULDO%XV

86%

Compaq Deskpro

4000 computers

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Polaroid ColorShot Printer User manual

Polaroid ColorShot Printer User manual

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