XPS 8910
Service Manual
Regulatory Model: D24M
Regulatory Type: D24M001
June 2020
Rev. A03
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2016-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Chapter 1: Before working inside your computer................................................................................8
Before you begin ...................................................................................................................................................................8
Safety instructions.................................................................................................................................................................8
Recommended tools..............................................................................................................................................................8
Screw list................................................................................................................................................................................ 9
Chapter 2: After working inside your computer................................................................................ 10
Chapter 3: Technical overview........................................................................................................ 11
Inside view of your computer.............................................................................................................................................. 11
System-board components................................................................................................................................................ 12
Chapter 4: Removing the right-side cover........................................................................................13
Procedure..............................................................................................................................................................................13
Chapter 5: Replacing the right-side cover........................................................................................14
Procedure..............................................................................................................................................................................14
Chapter 6: Removing the front bezel .............................................................................................. 15
Prerequisites......................................................................................................................................................................... 15
Procedure..............................................................................................................................................................................15
Chapter 7: Replacing the front bezel............................................................................................... 17
Procedure..............................................................................................................................................................................17
Post-requisites......................................................................................................................................................................17
Chapter 8: Removing the optical drive.............................................................................................18
Prerequisites ........................................................................................................................................................................ 18
Procedure..............................................................................................................................................................................18
Chapter 9: Replacing the optical drive............................................................................................ 20
Procedure.............................................................................................................................................................................20
Post-requisites...............................................................................................................................................................20
Post-requisites.....................................................................................................................................................................20
Chapter 10: Removing the top cover................................................................................................21
Prerequisites......................................................................................................................................................................... 21
Procedure..............................................................................................................................................................................21
Chapter 11: Replacing the top cover................................................................................................22
Procedure............................................................................................................................................................................. 22
Post-requisites.....................................................................................................................................................................22
Contents
Contents 3
Chapter 12: Removing the bottom cover......................................................................................... 23
Prerequisites.........................................................................................................................................................................23
Procedure............................................................................................................................................................................. 23
Chapter 13: Replacing the bottom cover..........................................................................................24
Procedure............................................................................................................................................................................. 24
Post-requisites.....................................................................................................................................................................24
Chapter 14: Removing the primary hard-drive..................................................................................25
Prerequisites........................................................................................................................................................................ 25
Procedure (with screws)....................................................................................................................................................25
Chapter 15: Replacing the primary hard-drive ................................................................................. 27
Procedure............................................................................................................................................................................. 27
Post-requisites..................................................................................................................................................................... 27
Chapter 16: Removing the secondary hard-drive.............................................................................. 28
Prerequisites.........................................................................................................................................................................28
Procedure............................................................................................................................................................................. 28
Chapter 17: Replacing the secondary hard-drive.............................................................................. 30
Post-requisites.....................................................................................................................................................................30
Procedure.............................................................................................................................................................................30
Chapter 18: Removing the solid-state drive......................................................................................31
Prerequisites......................................................................................................................................................................... 31
Procedure..............................................................................................................................................................................31
Chapter 19: Replacing the solid-state drive..................................................................................... 33
Procedure............................................................................................................................................................................. 33
Post-requisites.....................................................................................................................................................................34
Chapter 20: Removing the power-supply unit.................................................................................. 35
Prerequisites........................................................................................................................................................................ 35
Procedure.............................................................................................................................................................................35
Chapter 21: Replacing the power-supply unit...................................................................................39
Procedure.............................................................................................................................................................................39
Post-requisites.....................................................................................................................................................................39
Chapter 22: Removing the coin-cell battery.................................................................................... 40
Prerequisites........................................................................................................................................................................ 40
Procedure.............................................................................................................................................................................40
Chapter 23: Replacing the coin-cell battery..................................................................................... 41
Procedure..............................................................................................................................................................................41
Post-requisites......................................................................................................................................................................41
4
Contents
Chapter 24: Removing the graphics card.........................................................................................42
Prerequisites.........................................................................................................................................................................42
Procedure............................................................................................................................................................................. 42
Chapter 25: Replacing the graphics card.........................................................................................43
Procedure............................................................................................................................................................................. 43
Post-requisites.....................................................................................................................................................................43
Chapter 26: Removing the full-length graphics cards....................................................................... 44
Prerequisites.........................................................................................................................................................................44
Procedure............................................................................................................................................................................. 44
Chapter 27: Replacing the full-length graphics cards....................................................................... 46
Procedure.............................................................................................................................................................................46
Post-requisites.....................................................................................................................................................................46
Chapter 28: Removing the memory modules....................................................................................47
Prerequisites.........................................................................................................................................................................47
Procedure............................................................................................................................................................................. 47
Chapter 29: Replacing the memory modules....................................................................................49
Procedure.............................................................................................................................................................................49
Post-requisites.....................................................................................................................................................................50
Chapter 30: Removing the power-button module............................................................................. 51
Prerequisites......................................................................................................................................................................... 51
Procedure..............................................................................................................................................................................51
Chapter 31: Replacing the power-button module............................................................................. 53
Procedure.............................................................................................................................................................................53
Post-requisites.....................................................................................................................................................................53
Chapter 32: Removing the top I/O-panel.........................................................................................54
Prerequisites........................................................................................................................................................................ 54
Procedure.............................................................................................................................................................................54
Chapter 33: Replacing the top I/O-panel.........................................................................................56
Procedure.............................................................................................................................................................................56
Post-requisites.....................................................................................................................................................................56
Chapter 34: Removing blower and heat-sink assembly..................................................................... 57
Prerequisites.........................................................................................................................................................................57
Procedure............................................................................................................................................................................. 57
Chapter 35: Replacing blower and heat-sink assembly..................................................................... 60
Procedure.............................................................................................................................................................................60
Post-requisites.....................................................................................................................................................................60
Contents
5
Chapter 36: Removing the VR heat sink...........................................................................................61
Prerequisites......................................................................................................................................................................... 61
Procedure..............................................................................................................................................................................61
Chapter 37: Replacing the VR heat sink...........................................................................................62
Procedure.............................................................................................................................................................................62
Post-requisites.....................................................................................................................................................................62
Chapter 38: Removing the processor fan and heat-sink assembly......................................................63
Prerequisites........................................................................................................................................................................ 63
Procedure.............................................................................................................................................................................63
Chapter 39: Replacing the processor fan and heat-sink assembly......................................................65
Procedure.............................................................................................................................................................................65
Post-requisites.....................................................................................................................................................................65
Chapter 40: Removing the chassis fan............................................................................................ 66
Prerequisites........................................................................................................................................................................ 66
Procedure.............................................................................................................................................................................66
Chapter 41: Replacing the chassis fan.............................................................................................68
Procedure.............................................................................................................................................................................68
Post-requisites.....................................................................................................................................................................68
Chapter 42: Removing the processor.............................................................................................. 69
Prerequisites........................................................................................................................................................................ 69
Procedure.............................................................................................................................................................................69
Chapter 43: Replacing the processor...............................................................................................71
Procedure..............................................................................................................................................................................71
Post-requisites..................................................................................................................................................................... 72
Chapter 44: Removing the wireless card......................................................................................... 73
Prerequisites.........................................................................................................................................................................73
Procedure............................................................................................................................................................................. 73
Chapter 45: Replacing the wireless card..........................................................................................74
Procedure............................................................................................................................................................................. 74
Post-requisites.....................................................................................................................................................................75
Chapter 46: Removing the antenna.................................................................................................76
Prerequisites.........................................................................................................................................................................76
Procedure............................................................................................................................................................................. 76
Chapter 47: Replacing the antenna................................................................................................. 78
Procedure............................................................................................................................................................................. 78
Post-requisites..................................................................................................................................................................... 78
6
Contents
Chapter 48: Removing the system board.........................................................................................79
Prerequisites.........................................................................................................................................................................79
Procedure............................................................................................................................................................................. 79
Chapter 49: Replacing the system board......................................................................................... 81
Procedure..............................................................................................................................................................................81
Post-requisites......................................................................................................................................................................81
Chapter 50: Downloading drivers....................................................................................................82
Downloading the audio driver............................................................................................................................................ 82
Downloading the graphics driver....................................................................................................................................... 82
Downloading the USB 3.0 driver....................................................................................................................................... 82
Downloading the Wi-Fi driver.............................................................................................................................................82
Downloading the media-card reader driver......................................................................................................................83
Downloading the chipset driver......................................................................................................................................... 83
Downloading the network driver....................................................................................................................................... 83
Chapter 51: System setup..............................................................................................................84
Boot Sequence.................................................................................................................................................................... 84
Navigation keys....................................................................................................................................................................84
BIOS overview..................................................................................................................................................................... 84
Entering BIOS setup program............................................................................................................................................84
System Setup Options........................................................................................................................................................85
System and setup password.............................................................................................................................................. 87
Assigning a system setup password........................................................................................................................... 88
Deleting or changing an existing system setup password........................................................................................88
Clearing CMOS settings............................................................................................................................................... 88
Clearing forgotten passwords......................................................................................................................................89
Chapter 52: Troubleshooting......................................................................................................... 92
Enhanced Pre-Boot System Assessment (ePSA) diagnostics......................................................................................92
Running the ePSA Diagnostics.................................................................................................................................... 92
Diagnostics........................................................................................................................................................................... 92
Flashing BIOS (USB key)....................................................................................................................................................93
Flashing the BIOS................................................................................................................................................................ 93
Backup media and recovery options................................................................................................................................. 93
Power-supply unit Built-in Self Test (BIST).....................................................................................................................94
Steps to confirm that power-supply unit is defective.............................................................................................. 94
WiFi power cycle................................................................................................................................................................. 94
Chapter 53: Getting help and contacting Dell.................................................................................. 96
Contents
7
Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start >
Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer.
NOTE:
Before working inside your computer, read the safety information that shipped with your computer. For more
safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by
its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety
instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface, such as the metal at the back of the computer. While you work,
periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When
disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure
that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Recommended tools
The procedures in this document may require the following tools:
1
8 Before working inside your computer
• Phillips screwdriver #1
• Phillips screwdriver #2
• Plastic scribe
Screw list
The following table provides the list of screws that are used for securing different components to the computer.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Hard drive Hard-drive bracket #6-32x1/4'' 4
Hard-drive cage Chassis #6-32x1/4'' 6 (two per hard-drive
cage installed)
Power-supply bracket Chassis #6-32x1/4'' 2
Power-supply unit Chassis #6-32x1/4'' 4
Blower Heat-sink assembly #6-32x1/4'' 3
Chassis fan Chassis #6-32x1/4'' 1
Power button module Top panel #6-32x1/4'' 1
Solid-state drive System board M2x2.5 1
Wireless card System board M2x2.5 1
Top IO panel Chassis #6-32x1/4'' 4
ODD ODD bracket M2x2.5 1
System board Chassis #6-32x1/4'' 8
Before working inside your computer 9
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
2
10 After working inside your computer
Technical overview
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Inside view of your computer
1. chassis fan 2. memory module
3. optical drive 4. power-supply unit
5. front bezel 6. graphics card
7. system board 8. processor fan and heat-sink assembly
3
Technical overview 11
System-board components
1. system board power connector (ATX_POWER) 2. USB 2 (F_SSUSB2)
3. USB 1 (F_SSUSB1) 4. SATA 6 Gbps for hard drive (SATA1)
5. SATA 6 Gbps for optical drive (SATA2) 6. SATA 6 Gbps drive connector (SATA3)
7. SATA 6 Gbps drive connector (SATA4) 8. solid-state drive slot (M.2 SSD)
9. front I/O panel (F_PANEL) 10. media card reader connector (CARD_READER)
11. CMOS-reset jumper (CMOS JUMPER) 12. password-reset jumper (PASSWORD JUMPER)
13. PCI-Express x16 card slot (SLOT1) 14. PCI-Express x1 card slots (SLOT 2 and SLOT 3)
15. PCI-Express x4 card slot (SLOT 4) 16. front audio connector (F_audio)
17. wireless-card slot (M.2_SLOT1) 18. CPU power cable (ATX_CPU)
19. chassis-fan connector (TOP_FAN) 20. processor socket
21. processor release latch 22. processor-fan connector (CPU_FAN)
23. coin-cell battery (CMOS BATTERY) 24. memory-module slot (DIMM3)
25. memory-module slot (DIMM1) 26. memory-module slot (DIMM4)
27. memory-module slot (DIMM2)
12 Technical overview
Removing the right-side cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
1. Lay the computer on the left side.
2. Pull the right-side cover release latch.
3. Lift the right-side cover and then slide it towards the top of the computer.
4. Remove the right-side cover from the chassis.
Figure 1. Removing the right-side cover
a. chassis
b. right-side cover release latch
c. right-side cover
4
Removing the right-side cover 13
Replacing the right-side cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
1. Align the tabs on the right-side cover with the slots on the chassis and snap the side-cover to lock it in place.
Figure 2. Right-side cover replacement
1.
slots 2. tabs
3. chassis 4. right-side cover
2. Place the computer in an upright position.
5
14 Replacing the right-side cover
Removing the front bezel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Prerequisites
Remove the right-side cover.
Procedure
1. Pry the optical-drive bezel from the optical drive.
Figure 3. Removing the optical drive bezel
a. optical-drive bezel
b. front bezel
2. Release the front-bezel tabs sequentially from the top, one at a time by moving them away from the front chassis.
3. Rotate and pull the front bezel away from the front of the chassis to release the front-bezel.
6
Removing the front bezel 15
Figure 4. Removing the front bezel
a. front-bezel tabs
b. front bezel
c. front chassis
16
Removing the front bezel
Replacing the front bezel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
1. Align the tabs on the front bezel with the slots on the chassis.
2. Rotate the front bezel towards the chassis until the front bezel tabs snap into place.
3. Snap the optical-drive bezel to the optical drive.
Post-requisites
Replace the right-side cover.
7
Replacing the front bezel 17
Removing the optical drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Prerequisites
1. Remove the right-side cover.
2. Follow the procedure from step 1 to step 2 in “Removing the power-supply unit”.
Procedure
1. Disconnect the power and data cables from the optical drive.
2. Pull the release tab on the optical-drive cage towards the bottom of the computer.
3. Push to slide out the optical drive through the front of the computer.
Figure 5. Removing the optical drive
1.
power cable 2. data cable
3. optical drive 4. optical-drive cage
8
18 Removing the optical drive
5. release tab
4. Push and slide the optical drive through the front of the computer.
Figure 6. Removing the optical drive
a. optical-drive bezel
b. optical drive
c. front bezel
5. Remove the screw that secures the optical-drive bracket to the optical drive.
Figure 7. Removing the optical drive
a. M2x2.5 screw
b. optical-drive bracket
c. optical drive
Removing the optical drive
19
Replacing the optical drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
1. Align the screw hole on the optical-drive bracket with the screw hole on the optical drive.
2. Replace the screw that secures the optical-drive bracket to the optical drive.
3. Replace the optical drive bezel.
4. Slide the optical drive into the optical-drive cage through the front of the computer till it snaps into place.
5. Connect the power and data cables to the optical drive.
Post-requisites
1. Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”.
2. Replace the right-side cover.
Post-requisites
1. Follow the procedure from step 9 to step 10 in “Replacing the power-supply unit”.
2. Replace the right-side cover.
9
20 Replacing the optical drive
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