Dell XPS 8920 User manual

XPS 8920
Dell
Brand
Dell
Model
XPS 8920
Type
User manual
XPS 8920
Service Manual
Regulatory Model: D24M
Regulatory Type: D24M001
June 2020
Rev. A04
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
Chapter 1: Before working inside your computer................................................................................9
Before you begin ...................................................................................................................................................................9
Safety instructions.................................................................................................................................................................9
Recommended tools..............................................................................................................................................................9
Screw list...............................................................................................................................................................................10
Chapter 2: After working inside your computer.................................................................................11
Chapter 3: Technical overview........................................................................................................ 12
Inside view of your computer............................................................................................................................................. 12
System-board components................................................................................................................................................ 13
Chapter 4: Removing the right-side cover........................................................................................14
Procedure..............................................................................................................................................................................14
Chapter 5: Replacing the right-side cover........................................................................................15
Procedure..............................................................................................................................................................................15
Chapter 6: Removing the front bezel .............................................................................................. 16
Prerequisites......................................................................................................................................................................... 16
Procedure..............................................................................................................................................................................16
Chapter 7: Replacing the front bezel............................................................................................... 18
Procedure..............................................................................................................................................................................18
Post-requisites......................................................................................................................................................................18
Chapter 8: Removing the optical drive.............................................................................................19
Prerequisites ........................................................................................................................................................................ 19
Procedure..............................................................................................................................................................................19
Chapter 9: Replacing the optical drive............................................................................................ 23
Procedure............................................................................................................................................................................. 23
Post-requisites............................................................................................................................................................... 23
Post-requisites.....................................................................................................................................................................23
Chapter 10: Removing the top cover............................................................................................... 24
Prerequisites.........................................................................................................................................................................24
Procedure............................................................................................................................................................................. 24
Chapter 11: Replacing the top cover................................................................................................25
Procedure.............................................................................................................................................................................25
Post-requisites.....................................................................................................................................................................25
Contents
Contents 3
Chapter 12: Removing the bottom cover......................................................................................... 26
Prerequisites........................................................................................................................................................................ 26
Procedure.............................................................................................................................................................................26
Chapter 13: Replacing the bottom cover..........................................................................................27
Procedure............................................................................................................................................................................. 27
Post-requisites..................................................................................................................................................................... 27
Chapter 14: Removing the primary hard-drive..................................................................................28
Prerequisites.........................................................................................................................................................................28
Procedure (with tabs)........................................................................................................................................................ 28
Chapter 15: Replacing the primary hard-drive ................................................................................. 30
Procedure (with tabs)........................................................................................................................................................ 30
Post-requisites.....................................................................................................................................................................30
Chapter 16: Removing the primary hard-drive.................................................................................. 31
Prerequisites......................................................................................................................................................................... 31
Procedure (with screws).................................................................................................................................................... 31
Chapter 17: Replacing the primary hard-drive ................................................................................. 33
Procedure............................................................................................................................................................................. 33
Post-requisites.....................................................................................................................................................................33
Chapter 18: Removing the secondary hard-drive.............................................................................. 34
Prerequisites.........................................................................................................................................................................34
Procedure............................................................................................................................................................................. 34
Chapter 19: Replacing the secondary hard-drive.............................................................................. 36
Post-requisites.....................................................................................................................................................................36
Procedure.............................................................................................................................................................................36
Chapter 20: Removing the solid-state drive.....................................................................................37
Prerequisites.........................................................................................................................................................................37
Procedure............................................................................................................................................................................. 37
Chapter 21: Replacing the solid-state drive..................................................................................... 39
Procedure.............................................................................................................................................................................39
Post-requisites.....................................................................................................................................................................40
Chapter 22: Removing the power-supply unit...................................................................................41
Prerequisites......................................................................................................................................................................... 41
Procedure..............................................................................................................................................................................41
Chapter 23: Replacing the power-supply unit.................................................................................. 45
Procedure.............................................................................................................................................................................45
Post-requisites.....................................................................................................................................................................45
4
Contents
Chapter 24: Removing the coin-cell battery.................................................................................... 46
Prerequisites........................................................................................................................................................................ 46
Procedure.............................................................................................................................................................................46
Chapter 25: Replacing the coin-cell battery.....................................................................................47
Procedure............................................................................................................................................................................. 47
Post-requisites..................................................................................................................................................................... 47
Chapter 26: Removing the graphics card.........................................................................................48
Prerequisites.........................................................................................................................................................................48
Procedure............................................................................................................................................................................. 48
Chapter 27: Replacing the graphics card......................................................................................... 49
Procedure.............................................................................................................................................................................49
Post-requisites.....................................................................................................................................................................49
Chapter 28: Removing the full-length graphics cards.......................................................................50
Prerequisites........................................................................................................................................................................ 50
Procedure.............................................................................................................................................................................50
Chapter 29: Replacing the full-length graphics cards....................................................................... 52
Procedure.............................................................................................................................................................................52
Post-requisites.....................................................................................................................................................................52
Chapter 30: Removing the memory modules....................................................................................53
Prerequisites........................................................................................................................................................................ 53
Procedure.............................................................................................................................................................................53
Chapter 31: Replacing the memory modules.................................................................................... 55
Procedure.............................................................................................................................................................................55
Post-requisites.....................................................................................................................................................................56
Chapter 32: Removing the power-button module............................................................................. 57
Prerequisites.........................................................................................................................................................................57
Procedure............................................................................................................................................................................. 57
Chapter 33: Replacing the power-button module............................................................................. 59
Procedure.............................................................................................................................................................................59
Post-requisites.....................................................................................................................................................................59
Chapter 34: Removing the top I/O-panel.........................................................................................60
Prerequisites........................................................................................................................................................................ 60
Procedure.............................................................................................................................................................................60
Chapter 35: Replacing the top I/O-panel.........................................................................................62
Procedure.............................................................................................................................................................................62
Post-requisites.....................................................................................................................................................................62
Contents
5
Chapter 36: Removing blower and heat-sink assembly..................................................................... 63
Prerequisites........................................................................................................................................................................ 63
Procedure.............................................................................................................................................................................63
Chapter 37: Replacing blower and heat-sink assembly......................................................................66
Procedure.............................................................................................................................................................................66
Post-requisites.....................................................................................................................................................................66
Chapter 38: Removing the VR heat sink.......................................................................................... 67
Prerequisites.........................................................................................................................................................................67
Procedure............................................................................................................................................................................. 67
Chapter 39: Replacing the VR heat sink.......................................................................................... 68
Procedure.............................................................................................................................................................................68
Post-requisites.....................................................................................................................................................................68
Chapter 40: Removing the processor fan and heat-sink assembly..................................................... 69
Prerequisites........................................................................................................................................................................ 69
Procedure.............................................................................................................................................................................69
Chapter 41: Replacing the processor fan and heat-sink assembly....................................................... 71
Procedure..............................................................................................................................................................................71
Post-requisites......................................................................................................................................................................71
Chapter 42: Removing the chassis fan............................................................................................ 72
Prerequisites.........................................................................................................................................................................72
Procedure............................................................................................................................................................................. 72
Chapter 43: Replacing the chassis fan.............................................................................................74
Procedure............................................................................................................................................................................. 74
Post-requisites..................................................................................................................................................................... 74
Chapter 44: Removing the processor.............................................................................................. 75
Prerequisites.........................................................................................................................................................................75
Procedure............................................................................................................................................................................. 75
Chapter 45: Replacing the processor.............................................................................................. 77
Procedure............................................................................................................................................................................. 77
Post-requisites..................................................................................................................................................................... 78
Chapter 46: Removing the wireless card......................................................................................... 79
Prerequisites.........................................................................................................................................................................79
Procedure............................................................................................................................................................................. 79
Chapter 47: Replacing the wireless card..........................................................................................80
Procedure.............................................................................................................................................................................80
Post-requisites......................................................................................................................................................................81
6
Contents
Chapter 48: Removing the antennas............................................................................................... 82
Prerequisites.........................................................................................................................................................................82
Procedure............................................................................................................................................................................. 82
Chapter 49: Replacing the antennas............................................................................................... 84
Procedure............................................................................................................................................................................. 84
Post-requisites.....................................................................................................................................................................84
Chapter 50: Removing the system board.........................................................................................85
Prerequisites........................................................................................................................................................................ 85
Procedure.............................................................................................................................................................................85
Chapter 51: Replacing the system board......................................................................................... 87
Procedure............................................................................................................................................................................. 87
Post-requisites..................................................................................................................................................................... 87
Chapter 52: Downloading drivers....................................................................................................88
Downloading the audio driver............................................................................................................................................ 88
Downloading the graphics driver.......................................................................................................................................88
Downloading the USB 3.0 driver....................................................................................................................................... 88
Downloading the Wi-Fi driver............................................................................................................................................ 88
Downloading the media-card reader driver......................................................................................................................89
Downloading the chipset driver.........................................................................................................................................89
Downloading the network driver....................................................................................................................................... 89
Chapter 53: System setup............................................................................................................. 90
Boot Sequence.................................................................................................................................................................... 90
Navigation keys................................................................................................................................................................... 90
BIOS overview..................................................................................................................................................................... 90
Entering BIOS setup program............................................................................................................................................90
System Setup Options.........................................................................................................................................................91
System and setup password..............................................................................................................................................93
Assigning a system setup password........................................................................................................................... 94
Deleting or changing an existing system setup password........................................................................................94
Clearing CMOS settings............................................................................................................................................... 94
Clearing forgotten passwords......................................................................................................................................95
Chapter 54: Troubleshooting......................................................................................................... 98
Enhanced Pre-Boot System Assessment (ePSA) diagnostics......................................................................................98
Running the ePSA Diagnostics.................................................................................................................................... 98
Diagnostics........................................................................................................................................................................... 98
Flashing BIOS (USB key)....................................................................................................................................................99
Flashing the BIOS................................................................................................................................................................99
Backup media and recovery options.................................................................................................................................99
Power-supply unit Built-in Self Test (BIST)................................................................................................................... 100
Steps to confirm that power-supply unit is defective.............................................................................................100
Wi-Fi power cycle.............................................................................................................................................................. 100
Contents
7
Chapter 55: Getting help and contacting Dell................................................................................. 102
8 Contents
Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start >
Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer.
NOTE:
Before working inside your computer, read the safety information that shipped with your computer. For more
safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by
its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety
instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface, such as the metal at the back of the computer. While you work,
periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When
disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure
that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Recommended tools
The procedures in this document may require the following tools:
1
Before working inside your computer 9
• Phillips screwdriver #1
• Phillips screwdriver #2
• Plastic scribe
Screw list
The following table provides the list of screws that are used for securing different components to the computer.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Hard drive Hard-drive bracket #6-32x1/4'' 4
Hard-drive cage Chassis #6-32x1/4'' 6 (two per hard-drive
cage installed)
Power-supply bracket Chassis #6-32x1/4'' 2
Power-supply unit Chassis #6-32x1/4'' 4
Blower Heat-sink assembly #6-32x1/4'' 3
Chassis fan Chassis #6-32x1/4'' 1
Power button module Top panel #6-32x1/4'' 1
Solid-state drive System board M2x2.5 1
Wireless card System board M2x2.5 1
Top IO panel Chassis #6-32x1/4'' 4
Optical drive Optical-drive bracket M2x2.5 1
System board Chassis #6-32x1/4'' 8
10 Before working inside your computer
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
2
After working inside your computer 11
Technical overview
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Inside view of your computer
1. chassis fan 2. memory modules
3. optical drive 4. power-supply unit
5. front bezel 6. graphics card
7. system board 8. processor fan and heat-sink assembly
3
12 Technical overview
System-board components
1. system board power connector (ATX_POWER) 2. Front USB 2 (F_SSUSB2)
3. Front USB 1 (F_SSUSB1) 4. SATA 6 Gbps for hard drive (SATA1)
5. SATA 6 Gbps for optical drive (SATA2) 6. SATA 6 Gbps drive connector (SATA3)
7. SATA 6 Gbps drive connector (SATA4) 8. solid-state drive slot (M.2 SSD)
9. front I/O panel (F_PANEL) 10. media card reader connector (CARD_READER)
11. CMOS-reset jumper (CMOS JUMPER) 12. password-reset jumper (PASSWORD JUMPER)
13. PCI-Express x16 card slot (SLOT1) 14. PCI-Express x1 card slots (SLOT 2 and SLOT 3)
15. PCI-Express x4 card slot (SLOT 4) 16. front audio connector (F_audio)
17. wireless-card slot (M.2_SLOT1) 18. CPU power cable (ATX_CPU)
19. chassis-fan connector (TOP_FAN) 20. processor socket
21. processor release latch 22. processor-fan connector (CPU_FAN)
23. coin-cell battery (CMOS BATTERY) 24. memory-module slot (DIMM3)
25. memory-module slot (DIMM1) 26. memory-module slot (DIMM4)
27. memory-module slot (DIMM2)
Technical overview 13
Removing the right-side cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
1. Place the computer in an upright position.
2. Pull the right-side cover release latch.
3. Lift the right-side cover and then slide it towards the top of the computer.
4. Remove the right-side cover from the chassis.
Figure 1. Removing the right-side cover
a. right-side cover release latch
b. chassis
c. right-side cover
4
14 Removing the right-side cover
Replacing the right-side cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
Align the tabs on the right-side cover with the slots on the chassis in the bottom and snap the side-cover to lock it in place.
Figure 2. Right-side cover replacement
1.
slots 2. tabs
3. chassis 4. right-side cover
5
Replacing the right-side cover 15
Removing the front bezel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Prerequisites
Remove the right-side cover.
Procedure
1. Pry the optical-drive bezel from the optical drive.
Figure 3. Removing the optical drive bezel
a. optical-drive bezel
b. front bezel
2. Release the front-bezel tabs sequentially from the top, one at a time by moving them away from the front chassis.
3. Rotate and pull the front bezel away from the front of the chassis to release the front-bezel.
6
16 Removing the front bezel
Figure 4. Removing the front bezel
a. front-bezel tabs
b. front bezel
c. front chassis
Removing the front bezel
17
Replacing the front bezel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
1. Align the tabs on the front bezel with the slots on the chassis.
2. Rotate the front bezel towards the chassis until the front bezel tabs snap into place.
3. Snap the optical-drive bezel to the optical drive.
Post-requisites
Replace the right-side cover.
7
18 Replacing the front bezel
Removing the optical drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Prerequisites
1. Remove the right-side cover.
2. Follow the procedure from step 1 to step 2 in “Removing the power-supply unit”.
Procedure
1. Disconnect the power and data cables from the optical drive.
2. Pull the release tab on the optical-drive cage towards the bottom of the computer.
3. Push to slide out the optical drive through the front of the computer.
Figure 5. Removing the optical drive
1.
power cable 2. data cable
3. optical drive 4. optical-drive cage
8
Removing the optical drive 19
5. release tab
4. Push and slide the optical drive through the front of the computer.
Figure 6. Removing the optical drive
a. optical-drive bezel
b. optical drive
c. front bezel
5. Remove the screw that secures the optical-drive bracket to the optical drive.
20
Removing the optical drive
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60
  • Page 61 61
  • Page 62 62
  • Page 63 63
  • Page 64 64
  • Page 65 65
  • Page 66 66
  • Page 67 67
  • Page 68 68
  • Page 69 69
  • Page 70 70
  • Page 71 71
  • Page 72 72
  • Page 73 73
  • Page 74 74
  • Page 75 75
  • Page 76 76
  • Page 77 77
  • Page 78 78
  • Page 79 79
  • Page 80 80
  • Page 81 81
  • Page 82 82
  • Page 83 83
  • Page 84 84
  • Page 85 85
  • Page 86 86
  • Page 87 87
  • Page 88 88
  • Page 89 89
  • Page 90 90
  • Page 91 91
  • Page 92 92
  • Page 93 93
  • Page 94 94
  • Page 95 95
  • Page 96 96
  • Page 97 97
  • Page 98 98
  • Page 99 99
  • Page 100 100
  • Page 101 101
  • Page 102 102

Dell XPS 8920 User manual

XPS 8920
Dell
Brand
Dell
Model
XPS 8920
Type
User manual
Download PDF
report

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI

Related papers

Other documents