Tunstall Caresse+ Installation And Programming Manual

Issue 1.13

Caresse and Caresse+

Installation and

programming guide

Page 2 of 40

Contents

What’s in the box? ........................................................................................................3

The Caresse...................................................................................................................4

For your safety - installation advice.............................................................................5

How to install the Caresse............................................................................................6

Using the Caresse .........................................................................................................8

Making an alarm call ...............................................................................................................8

Cancelling an alarm call ..........................................................................................................8

Answering calls remotely via the pendant ................................................................................8

Status warnings.............................................................................................................9

Telephone line monitoring .......................................................................................................9

AC Power failure monitoring....................................................................................................9

The LEDs on the Caresse indicate ........................................................................................10

The LED on the pendant indicates.........................................................................................10

Battery information .....................................................................................................11

Caresse ................................................................................................................................11

Replacing the Caresse battery........................................................................................................ 11

Pendant ................................................................................................................................ 11

Programming the Caresse..........................................................................................12

Programming keypad ............................................................................................................12

Frequently used keypad codes.............................................................................................. 13

Locking/Unlocking the keypad ........................................................................................................ 13

Resetting the Caresse.................................................................................................................... 13

Setting the time.............................................................................................................................. 13

Setting the date.............................................................................................................................. 13

Adjusting the speaker volume......................................................................................................... 14

No fault report window.................................................................................................................... 14

Language selection........................................................................................................................ 14

Alarm numbers......................................................................................................................15

Call sequences .....................................................................................................................18

Unit ID number...................................................................................................................... 19

Pendants and telecare sensors .............................................................................................20

Turning features on and off....................................................................................................21

Features list................................................................................................................................... 22

Features explained and configuring settings..........................................................................23

Periodic test calls........................................................................................................................... 23

Away button................................................................................................................................... 23

Inactivity monitoring ....................................................................................................................... 24

Intruder monitoring (Caresse+ only)................................................................................................ 25

Reminder functionality (Caresse+ only)........................................................................................... 26

Critical visits (Caresse+ only) ......................................................................................................... 29

Personal recipient messages.......................................................................................................... 30

Hard wired input/output connection................................................................................................. 30

Contact ID protocol compatibility ..............................................................................31

Contact ID call codes ............................................................................................................32

Operator instructions for controlling speech during a Contact ID call. .....................................32

Contact ID Mode Call Handling Functionality (listen in mode) ................................................33

Contact ID Mode Call Handling Functionality (Call Back mode) .............................................34

List of Contact ID Call codes for Caresse and Caresse +.......................................................35

TT21 Location codes and descriptions......................................................................38

Technical Details.........................................................................................................39

Environmental.......................................................................................................................39

Standards ............................................................................................................................. 39

Page 3 of 40

What’s in the box?

When the box is opened for the first time, please ensure it includes all of the following:

Caresse

Pendants

Gem+ OR Amie+

Wearing options

Gem+ Amie+

Cords and adaptors

ⓐ Telephone cord (10’ (3m) cable)

ⓑ AC power adaptor (10’ (3m) cable)

Installation and User Guide

If any of the above items are missing, please contact your supplier.

Wrist strap

Neck cord

Belt clip

Page 4 of 40

The Caresse

Front view

Back view

End view

AUX

–

Accessory Jack

AC

–

Power Adaptor Jack

℡

-

Telephone Jack

LINE

–

Telephone Cord Jack

Aerial

Status LED (Red/Yellow)

Status LED (Green)

Cancel Button (Green

)

Away Button

(

Blue

)

Speaker

Alarm Button (Red)

Microphone

Battery

Compartment

Cover

Wall Mounting Points

Programming Keypad

Rubber Feet x 4

Page 5 of 40

For your safety - installation advice

Installation with RJ31x (CA38A in Canada)

The Caresse unit must be able to seize the telephone line and place a call in an

emergency situation. It must be able to do this even if other equipment (telephone,

answering system, computer modem, etc.) already has the telephone line in use. To do

so, the Caresse must be connected to a properly installed RJ31x jack that is electrically

in series with and ahead of all other equipment attached to the same telephone line.

Installation without RJ31x (CA38A in Canada)

Connect the Caresse to the first telephone jack in the

dwelling with all other telephones/extension phones/smart

boxes/modems/TV set top boxes in the home plugged

directly into the Caresse using the jack on the Caresse

labeled ℡ to enable the unit to disconnect extension

telephones when raising an alarm call. A multiple

telephone adaptor may be required to connect more than

one telephone (not supplied).

Cordless phones

Ensure that the main base/charger which is registered to all other handsets in use is

connected directly to the Caresse as above.

Broadband

Please ensure a high quality ADSL filter is in use and the Caresse is connected to the

phone (analogue) socket on the filter. Please contact your supplier for further advice if

necessary.

Page 6 of 40

How to install the Caresse

Dos

• Keep the Caresse connected to the AC power at all times.

• Use an RJ31x jack or connect the Caresse to the first telephone point in the

dwelling with all other extensions wired into the unit to ensure proper operation

even when another telephone is in use or off hook.

Don’ts

• Expose the Caresse to water or other liquids.

• Connect cables other than those supplied with the unit.

• Place your Caresse next to something that makes a lot of noise, such as next to

a television, radio or washing machine.

• Put it right next to your stove or close to any other heat source.

• Set the Caresse in a place where it will get damp, such as a bathroom, or near

house plants that are sprayed at any time.

• Place it very close to any large metal objects, such as microwave ovens, as large

pieces of metal stop the signals from the radio pendant reaching the Caresse.

• Place your Caresse closer than four feet to something that may emit

electromagnetic interference, such as a cordless telephone, CD or video player,

or personal computer.

Step 1 - Connecting the leads and adaptors

Please follow the steps below to plug the cords correctly into the Caresse.

Step A – Plug the telephone cord ⓐ into the

jack on the Caresse labeled LINE and the

first/main telephone wall jack.

Step B – Plug the telephone into the jack on

the Caresse labeled ℡. Plug all required

telephones / equipment into this jack using a

multi socket extension if required (not

supplied). See page 5 for more details.

Page 7 of 40

Step C – Plug the AC adaptor ⓑ into the jack

on the Caresse labeled AC and then connect to

the power receptacle.

Step D – Adjust speaker volume if required

(see page 14 for more details).

Step E – Stand the aerial upright.

Step 2 - Testing

Press the red alarm button on the Caresse and ensure it raises a call through to the

monitoring center/personal recipient. Also remember to test the Amie+ or Gem+ pendant

by pressing its red button and ensuring a call is raised. Do this test at floor level around

the dwelling to confirm the dwelling is covered.

Step 4 – Adding pendants or telecare sensors

For more information on adding pendants and telecare sensors, please see page 21 of

this guide.

Step 5 – Ready to use

Once successfully tested, the Caresse is ready for use.

Wall mounting

Decide where you want to situate the Caresse. Remember it should be within 2 meters

of the AC power and main telephone line socket. Then drill 2 holes 149mm apart, firmly

attach screws and then locate the wall mounting points on the Caresse with the screws.

NOTE: The diagram above is for illustrative purposes only and should not be used as a measuring tool i.e. it

is not drawn to scale.

149mm

Page 8 of 40

Using the Caresse

Making an alarm call

Press the red button on pendant or red alarm button on the Caresse.

Cancelling an alarm call

If you raise an alarm call by accident, wait 5 seconds (after the initial alarm button is

pressed) and press the green cancel key. This in-built delay prevents false cancellation

of an alarm call. Alarm calls made from a pendant can be cancelled immediately by

pressing the green cancel key.

Answering calls remotely via the pendant

The Amie+ or Gem+ pendant can be used to answer incoming telephone calls remotely

by pressing its red button while the Caresse or connected telephone is ringing. When

pressed, the Caresse will answer the call and you can speak to and hear the caller

hands free via the Caresse. To revert to handset mode, just pick up the handset of the

connected telephone. Replacing the handset will end the call. To end a hands free call,

press the pendant again.

Page 9 of 40

Status warnings

Telephone line monitoring

If the telephone line is faulty or becomes disconnected, the Caresse will announce

‘WARNING – the telephone line is disconnected’ after 1 minute. This warning will be

repeated every 30 seconds until the telephone line becomes available again.

To silence the warning, re-connect the telephone line. If the telephone line is connected

and the warning continues, press the green cancel key. If the warning continues you

should contact your telephone line supplier as the telephone line may be faulty.

AC Power failure monitoring

If an AC power failure occurs, the Caresse will continue to work using its backup battery,

however, as a warning the green LED will flash once every 4 seconds (see section – the

LEDs on the Caresse indicate). The unit will also announce ‘WARNING – there is no

electrical power’. This warning is repeated every 5 minutes. To silence the warning

reconnect the power cord, or press the green cancel key.

If the power failure lasts for more than 1 hour, during the next hour the unit will

automatically call the monitoring center. A call will then be raised periodically to the

monitoring center until the power is restored. The battery provides 30 hours backup.

Page 10 of 40

The LEDs on the Caresse indicate

Two LEDs on the Caresse provide indications of its status based on the below.

LED lights Home unit status

Green LED on Normal mode

Green LED flash (1 every 4

seconds)

Normal mode running on battery

(mains power off)

Green LED flash (1 every second) Alarm mode

Red LED flash (2 every second) Telephone line disconnected

Red LED on Telephone line in use

Yellow LED on Away button in away mode

Yellow LED off Away button in home mode

Yellow LED flash (2 every second) Intruder entry/exit time period

No LED on

Unit powered down (if power is on

and connected then the unit may be

faulty)

The LED on the pendant indicates

When pressed the red LED on the Amie+ or Gem+ pendant will light up. This is to

indicate that the button has been pressed. If the LED flashes when pressed this

indicates that the pendant battery is low and should be replaced.

Page 11 of 40

Battery information

Caresse

The Caresse contains a Nickel Metal Hydride back-up battery that is user replaceable

and recharges itself when plugged into the AC power. It is recommended that this

battery is replaced after 5 years. The battery provides 30 hours of standby operation (15

hours with one 30 minute alarm call). The battery in the Caresse can be tested by

pressing the TEST button on the programming keypad (3 bleeps = battery ok, 1 long

bleep = fail).

NOTE: If 1 bleep is heard ensure the battery is installed correctly and has been charged for at least 24 hours

then retest. If 1 bleep is heard again the battery should be replaced. A test should be carried out each time a

battery is fitted.

Replacing the Caresse battery

CAUTION! There may be a risk of explosion if the battery is replaced by an incorrect type. Dispose of used

battery in accordance with the latest legislation.

Remove the battery cover and old battery Connect the new battery cords

Insert the new battery Replace the battery compartment cover

Pendant

The Amie+ or Gem+ contains a 3V Lithium battery that is not user replaceable. The

battery has an expected life of 5 years (20,000 operations). All batteries should be

disposed of in accordance with the latest legislation.

Page 12 of 40

Programming the Caresse

Programming of the Caresse and its functions can be achieved using three different

methods:

• Programming Keypad - Basic programming can be achieved by using the

programming keypad on the underside of the Caresse. This includes a simplified

way of programming telephone numbers, call codes and the turning on/off of

functions of the Caresse. Instructions are included within this programming guide.

• Tunstall PNC4 and CMS 4000 – this method allows more in depth remote

programming at the monitoring center using custom designed screens within the

PNC software (depending upon the software version) or via manual entry of

parameters.

• PC Connect Programming Tool - Full programming can be achieved using the

PC Connect programming tool on a PC linked to the Caresse.

Programming keypad

All programming begins and ends with

except for programming of the test alarm to

the monitoring center.

Each time a key is pressed a tone is

sounded indicating that the press is

approved. After each programming

sequence a tone is sounded indicating the

following:

Successful programming = 3 tones

Unsuccessful programming = 1 tone

Explanation

In the following instructions the below keys have the following meanings:

This button press can be 1, 2, 3 or 4 depending upon the position of the

number required to program. For example to program monitoring center

number 2, press 2 when this key is shown.

Monitoring center number 1 (2, 3 and 4 also used)

Personal Recipient number 1 (2 and 3 also used)

Information monitoring center number 1 (2 also used)

NOTE: All programming not listed in this guide must be completed using the PC Connect programming tool

or via the monitoring center.

Page 13 of 40

Frequently used keypad codes

Locking/Unlocking the keypad

To prevent buttons from being pressed accidentally, the keypad can be locked/unlocked.

Each time the Caresse is programmed, the keypad should be unlocked then locked

again after the programming is completed.

To unlock, press:

To lock, press:

Resetting the Caresse

To reset all previous programmed information press:

Resetting erases all programmed telecare sensors and triggers and all functions are

reset to default settings. The date and time will also need to be reset.

Setting the time

There is a real time 24 hour clock in the Caresse which automatically adjusts to Daylight

Saving Time. To set the clock press:

HH MM

HH represents hours 00-23; 24 cannot be programmed

MM represents minutes 00-59; 60 cannot be programmed

NOTE: The automatic Daylight Saving Time update can only be disabled via the PC Connect programming

tool or the monitoring centre.

Setting the date

DDMMYYYY

Page 14 of 40

Adjusting the speaker volume

The Caresse has four volume level settings, which can be adjusted as follows.

To increase volume, press:

Tone sounds for 10 seconds. Press repeatedly until volume is reached.

Then press

before the tone ends to save the new volume setting.

To decrease volume, press:

As above but use

instead of

No fault report window

The speech announcements of fault conditions such as AC power failure can be turned

off during specific time periods e.g. at night. The daily start and end times can be set as

follows.

To set the start time, press:

HHMM

To set the end time, press:

HHMM

The time must be entered in 24 hour format. Please allow 24 hours after setting the

feature for it to become active.

Language selection

The home unit is pre-programmed with three language choices (English, French and

Spanish) for speech announcements. The language can be altered as follows:

X

X represents the language to be used (2 = French, 4 = English, 7 = Spanish)

Page 15 of 40

Alarm numbers

The keypad supports the programming of 9 alarm numbers (10 numbers are supported

via the PC Connect or monitoring center). The Caresse automatically selects a call

sequence depending upon the type of alarm numbers programmed into it, please see

call sequences section for more information.

Monitoring center numbers

Monitoring center numbers are programmed by pressing:

Tel. No. (max 16 digits)

Personal recipient numbers

Personal recipient numbers are programmed by pressing:

Tel. No. (max 16 digits)

Information monitoring center numbers

Information monitoring center numbers are programmed by pressing:

Tel. No. (max 16 digits)

When 1 is used this provides an alternative monitoring center destination for

periodic call events. Using number 2 provides an alternative monitoring center

destination for the following events: AC power fail, AC power restored, system

battery low, auto presence failure, auto low battery, telephone line fail, telephone line

restored, fault – radio system, fault – failed to contact alarm recipient, fault – unit failure

and battery charged.

NOTE: A pause can be entered when programming alarm numbers by pressing as part of the telephone

number. By entering new alarm numbers via the keypad, default factory call sequences and call sequences

previously programmed via the PC Connect programming tool or via the monitoring center will be

overwritten.

Deleting alarm numbers

Alarm numbers can be deleted either one at a time or all at once using the following

sequences:

To erase one monitoring center alarm number, press:

To erase all monitoring center alarm numbers, press:

Page 16 of 40

To erase one personal recipient alarm number, press:

To erase all personal recipient alarm numbers, press:

To erase one information monitoring center number, press:

To erase all information monitoring center numbers, press:

Testing alarm numbers

Tests should always be carried out to ensure that alarm receivers have been

programmed correctly along with the correct codes. These can be carried out as follows:

Monitoring center numbers, press:

Personal recipient alarm numbers, press:

Information monitoring center numbers, press:

Page 17 of 40

Pauses and dialing method

Pauses can be inserted before alarm numbers or where a prefix is used between the

prefix and the alarm number. The length of the pause and the dialing method (DTMF or

pulse) can be set by pressing:

XY

X is the dialling method = 0 (DTMF) or 1 (Pulse) and Y is the length of pause in seconds

= 1 to 9

Prefix numbers

A prefix number can be inserted before all dialed numbers from the Caresse e.g. dialing

9 when using a PBX. This can be achieved by pressing:

Enable

Prefix (max 8 digits)

Disable

Suffix numbers

A # can be inserted after all dialed numbers from the Caresse. This feature can be used

to instance to terminate a call made to a paging service. This can be achieved by

pressing:

Enable

Disable

Page 18 of 40

Call sequences

As it is not possible to program call sequences using the keypad, default call sequences

are used which depend on the mixture of monitoring center, personal recipient and

information numbers programmed into the Caresse. The default call sequences are as

follows:

Only monitoring center numbers programmed

When an alarm is raised, the Caresse firstly calls alarm number 1 twice and thereafter

calls alarm numbers 2, 3 and 4 once each. If there is no answer from any of the four

numbers, the Caresse calls alarm number 1 again, but this time four times, and then

calls the next alarm number etc until the alarm is received. The maximum number of call

attempts is 10 therefore the call sequence used is as follows:

x2 x1 x1 x1 x4 x4 x4 x4 x8 x8

Only personal recipient numbers 1-3 programmed

The following call sequence is used:

x1 x1 x1 x4 x4 x4 x4 x4 x4

Both monitoring center and personal recipient numbers 1-3 programmed

The following call sequence is used:

x1 x1 x1 x2 x1 x1 x8 x8

Information monitoring center number 1 programmed

The following call sequence is used:

repeated 15 times

Information monitoring center number 2 programmed

The following call sequence is used:

x5 x2 x1 x1 x1 x1 x1 x1 x1 x1

Page 19 of 40

Unit ID number

The Caresse sends a unit ID number to the alarm receiver when an alarm is sent. The

number identifies which Caresse is sending the alarm. Unit ID number 1 must be

programmed into the Caresse in order for an alarm to be sent. The unit ID number may

be the same for all monitoring centers and personal recipients. Using the keypad, the

Caresse can be programmed with up to 4 unit IDs (10 ID numbers can be programmed

using the other programming methods) e.g. ID 1 can be used for local alarms to a

recipient in a facility and ID 2 can be used for calls to a monitoring center.

The unit ID can be programmed into the Caresse by pressing:

Unit ID (max 12 digits)

NOTE: If no unit ID is linked to an alarm receiver, the first valid code will be used. The actual number of

digits sent to the alarm receiver depends upon the type of monitoring center being used. Please contact your

monitoring center for more information.

To erase one unit ID number, press:

To erase all unit ID numbers, press:

The Unit ID number is used as follows:

If unit ID 1 is programmed it is used for

If unit ID 2 is programmed it is used for

If unit ID 3 is programmed it is used for

If unit ID 4 is programmed it is used for

NOTE: If no unit ID is linked to an alarm receiver, the first valid code will be used.

Page 20 of 40

Pendants and telecare sensors

Each Caresse can be easily programmed to receive up to 15 (35 for the Caresse+)

pendants and telecare sensors, this can be done by pressing:

then activate the pendant/sensor.

If successful, the Caresse will announce the name of the pendant/sensor programmed. If

unsuccessful, a low pitched tone will be heard (e.g. particular pendant/sensor already

programmed or maximum number of pendants/sensors already programmed).

NOTE: Location codes and individual settings, e.g. setting a PIR as entry/exit, must be done via the PC

Connect programming tool or the monitoring center.

To erase one pendant/sensor, press:

then activate the pendant/sensor to be deleted.

To erase all pendants/sensors, press:

Walk/Range test for pendants/sensors

The range of all programmed pendants/sensors can be tested without actually raising an

alarm call to an alarm recipient. The range of the pendant must always be tested

immediately after installation to ensure correct operation. These tests should be

performed at floor level around the dwelling to confirm coverage. To put the Caresse into

walk/range test mode, press:

Then press the pendant.

Each time the pendant is pressed, the Caresse will bleep to indicate the pendant has

made contact with the Caresse. The Caresse will automatically exit walk/range test

mode after 3 minutes or when the green cancel key is pressed.

NOTE: If the unit is already wall mounted the range test mode can be accessed by pressing and holding the

green cancel button for 5 seconds, the unit will announce ‘Walk Test Mode’.

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